Costa Coffee in Hertsmere

Extra 1.20 for whipped cream and marshmallows in hot chocolate! The guy didn't give us a receipt and added one extra cake and I had to return it. Also very dirty

There were only 2 staff today so they did their best to keep a busy coffee shop ticky over. They were friendly and polite. I would visit again. Hopefully more staff on next time.

Don't like there horrible coffee only used toilet because down stairs Tesco toilet was blocked again

Another expensive over priced coffee shop staff try hard and the coffee is ok

Lovely food and choice of coffees / drinks.

Fantastic service from Aman and Barbi today. Very helpful and patient explaining what was in the hot milkshakes to my children. Couldn't do any more to make us welcome. Thanks 👍

Larger than average Costa with comfortable seating, good range of foods...toasties, baguettes, salads, cakes and cookies etc. Selection of coffees/teas/iced drinks. Friendly staff, nice place to relax and unwind.

If service can give minus 5, I will, no ketchup, asked for tissue, only gave ONE piece of tissue, this is when you ask, if not, they won't give you any, no salt and pepper, what a poor cafe, when asked anything like glass of water or something, one of the female employee always rudely tell you off or said 'I don't understand what you said', since the manager on maternity leave, the new team are awful. Me and my friend's will look for new cafe to meet up our weekend coffee.

Extremely poor sandwich selection, virtually nothing left before lunchtime. Sandwich was only toasted one side. I would have liked the mozzarella panini but the person infront of me ordered it and it wasn’t flat like I’ve had many times before from other Costas. I paid £4 something for a small special hot chocolate that said it was rolo but there was no caramel, just a very overpriced cold hot chocolate, and the woman who made it was rude. The place was also filthy and they wanted to move the table next to us while people were eating at it. The guy behind the counter to his credit was polite but that was the only positive - he didn’t know how to toast a sandwich but maybe he was new, and there were only two staff. Will not be returning. Being relatively new to the area it really needs a good coffee shop

The staff is very friendly and helpful, spacious, comfortable and clean, and welcoming environment with a good range of cakes and hot food 😋,

I love going to this Costa Coffee the staff and the manager is always so helpful and friendly.

Visited a few days ago and can honestly say I have never in my life received such poor service… the service was extremely slow and when I was placing my order I was asked whether I would like cream with my drink to which a very rude member of staff told the girl at the checkout no cream as I quote “I don’t have time for that”. When I questioned this she told me she doesn’t have time to be making cream, I’m sorry but is that not part of the job ? If there had been a shortage of stock then fair enough but to blatantly say you don’t have time clearly you need to manage your time better to work more efficiently. The shop on a whole was filthy no tables had been cleared, and personally I would not step foot inside here again.

I have never experienced such terrible customer service. 2 young girls working, zero customer service. No tables were clean, rubbish overflowing from the 1 bin. The counter was filthy, no oat milk, no waters at 9am in the morning. Many had complained about the state of the place whilst I was dining in with my children. Once we had finished our food, I cleared the. table and politely took to the counter to be told “that doesn’t go there” put on the trolley behind you! By the young girl who then continued to argue her point that she was busy?! Maybe helping to clear the tables in future might not be my priority to have it thrown back on my face?! Manners do not cost a thing. Costa needs to maybe train their staff to manage their job roles a bit better and to be polite and maybe consider the state of the place and clean tables! Unhygienic to say the least.

Excellent and very kind service by Ralf. As belong to hospitality field, we had a great day spent at costa coffee. The ambience and decor is very beautiful. 5+ star ⭐️ 👍

Im a coffee person, so i usually go for any coffee brands but they have festively specific coffee. I just love those very much.

I am referring here to the Costa in the Tesco Extra supermarket. We would visit here most days from 2011 until 2018. I got to know the staff and it was a pleasant cafe to visit. A week ago we decided to visit again and have a coffee. I'm not exaggerating when I say it was our worst coffee in years, I left half a cup. My wife had an iced drink. She tried my coffee and she agrees fully with my review. The service was PAINFULLY slow. The seating is very good. The staff are foreign, but nothing new there. Anyway, the coffee was horribly bitter, and I really can't believe that Costa can be pushing this stuff. If it's a franchise then I sense that something isn't right, enough said.

Excellent service, couldn't fault them and Avery good coffee

Really respect for your place thanks

Standard Costa offer, inside Tesco. Toilets, which are unisex, were good and clean. As usual, gluten-free food offer was poor.

All you would expect from a costa with great staff and excellent service.

Feels like a submarine, no windows for natural light and views.

Really friendly and helpful staff. Store always clean. Great coffee. I just wish they did almond croissant.

Please be aware thieves are operating in tesco car park...had item of clothing removed and just got to car in time before person eying up laptop bag scurried off immediately.

Friendly staff, it would have better to have windows

The chairs in this coffee shop are filthy and require a good clean.

We all love Costa really loverly staff

Comfortable environment & enjoyable coffee!

No gluten free food bar's with nuts nothing healthy

What can I say, a coffee shop which most of us have been to. Standard drinks, Tesco based one isn't the prettiest, usually busy with shoppers and staff appear busy and too stressed to give great service

As usually I like this place. Good coffee and sandwich

The staff at Costa Coffee, in Tesco are very pleasant and cheerful, and very efficient.

Best Costa coffee in boreham Wood

An ok coffee stop in a large Tesco in Boreham Wood. Toilets could do with referbishing.

Amazing coffee and food love it !!!!

Fantastic service, great staff super friendly!

Costa in Tesco is very clean and with good service

Lovely place, quiet and lovely staff.