Costa Coffee in Hertsmere

Ordered through third party app, they cancelled my order just as I arrived. Wasted journey especially in the heavy rain. No apologies and no managers on site to discuss.

Very poor experience. Not been in there for while, had a birthday free treat so decided to pop in. No cakes, just a few pastries, had to wait 9 minutes for my 'latte' even though there was no queue. When it eventually arrived it didn't even look like a latte, no froth on top and very watery. I queried it with the manager who brought it over to me and was told ' it was made by the trainee'!! He should never have brought it to a paying customer if it was not made correctly. Far inferior service to what I used to recieve when visited regularly and to other Costas, I will not be going back.

Great tasting coffee. Quick service.

Good service quite small shop limited seating busy times

I used to love my Costa Coffee, but the place is messed up is so dirty I don’t go there anymore I go to coffee Nero. That place needs refurbishing.

Spent 10 mins in the queue so I walked out and got a coffee at Neros and was served straight away.

Staff here are very good here. They've stopped the character roast so rarely go now.

Very busy at time of my visit, been served by Asian looking young lady very helpful at till, also drinks made with love ❤️ Big thanks to the staff on this particular day

fantastic coffee always especially made by Hatice :)

Very disturbing how you treat disabled people. Hope this is not a normal thing of Costa coffee

Good coffee and friendly service.

Nice... Good service alrhough more staff would be good as there was a bit of a queue..

Very polite staff, good prices, good coffee. Their large is *too* large to be honest, but that’s just my opinion. My only complaints are that there were very few outlets to plug laptops into, and people were smoking directly in front of the door, making the cafe stink indoors significantly.

Lovely staff here, make beautiful coffee and really welcoming

Lovely staff , very polite, good customer service. Will be back again 😊

Good quality coffee. Shop could have been cleaner considering it wasn't that busy.

Nice staff they seamed to be glad to see me, as i was glad to see them, give me coffee! i said, and they did!

Service was friendly but not on the speedy side.

As always a good experience. Though today in particular the staff were really attentive and friendly. Something as simple as I dropped a bag to take a cake away. And in a instant without asking I was Brough a bag by the staff member. Really friendly asked if we needed anything. A great experience. It where we come for a coffee date with my child after nursery. Made also much better with the staff and experience. Thank you

Dark and needs updating, staff constantly changing which effects brand standard of the coffee

Nice, friendly service. Go there any time I'm in area.

Good coffee and efficiently run.

service is horrible rude and id rather go cafe nero down the road

Great service and lovely coffee.

Lovely coffee, friendly staff especially Maria and Dan. Much more friendlier than the local coffee shops and I prefer the coffee too.

Don’t waste your time going to this Costa, apparently they only sell panini sandwiches in winter

Coffee was good staff very nice

Excellent service from Dan and Jabir. So kind and helpful to my two children. Thanks guys.

Nice little shop friendly staff

I generally like going to Costa Coffee in Potters Bar. The staff are always friendly and helpful, even when busy. What I don't like is the fact I can't bring my dog in. She's a pug, also friendly and likes a fuss made of her from other customers. Lots of places are allowing dogs in now. Cafe Nero issued a statement saying there are no health and safety laws preventing us from allowing dogs in our stores. So they do. Food is only microwaved by the counter, not prepared. Chris Packham can't understand why we don't have a more easy-going attitude like the French in this respect. So come on Costa - I'll give you 5 stars if you review your stance!

Great coffee! Great service .... Love the loyalty scheme!

Excellent friendly staff - good coffee and hot chocolate

Tuesday coffee always a pleasure here.

Nice flat white and tart citron

One of my favourite Costa coffee shops friendly staff. Clean environment cosy place at the back of the shop for a more private chat over a coffee

Mish mash of ordering / supplying. Two customers who came in after me served and gone before toast and two coffees hit our table in three separate trips. Not sure why...

Costa too mucha for not mucha quality

Lovely staff, great lunchtime deal

Ended up ill as the milk was off

Very poor service. We waited so long for our orders to be served to the table. All people behind us had already served and left. Many things were missing from what we ordered (jam, juice..). Poor management skills- should have known the busy hours and get enough staff accordingly.

Used to be really good, but now there is literally o my one staff member that can make coffee correctly. Using the wrong milk, not texturising correctly, short changing people very frequently because of lack of attention to detail when handling money, and burning milk very frequently. It’s also very poorly maintained at front of house every time I go in. There’s one lady, slim with dark hair and a slight Essex accent, and she is fantastic. If there’s any staff but her, I walk out.

Friendly,clean ,and nice selection 9f beverages &food but exspensive

Michele makes a mad flat white yk😤 but this other barista needs to remember vanilla goes in before coffee 😐🌊🦅

Sorry bat the need to trening the staff .

Costa Coffee is always good. I prefer chocolate drinks, though.

Good service and very tasty coffee

Brilliant staff friendly and coffees excellent

Lovely place, tasty cappuccino!

Great hard working staff, warm welcoming

poor service, terrible baristas

Your average costa. Friendly staff. Not sure about the level of hygiene - saw a couple of flies on the food at the counter.

Shame about the prices going up

Why do nearly all COSTA coffee places have this horrible stinky smell of old steamed milk?????? For God's sake, WHY?!? Please Managers improve your extraction systems or cleaning rituals. Thanks.

My latte - in a proper mug - had an unusual, not so nice taste. Decor a bit old and drab.

Friendly service and papers to read!

Usually very polite staff, but something today went wrong. Miserable, unhelpful and inattentive,to say the least. Costa charge top dollar for their coffee and food. Please make some effort to make the customer feel bloody wanted. Really unimpressed. Hope Costa head office read these reviews and do something about it

Good service good coffee well spaced out

Great friendly staff and spotless shop. Best iced latte I've had in any costa!

Slow service. Dirty shop. Staff have bad attitudes, look like they don't want to be there and aren't even polite.

Very sad place. Very unhappy employees. Not one smile amongst 3 of them. They sell buns with extra ants! Ok if your not vegetarian 😆

Friendly staff... always happy..

Really welcoming staff, good atmosphere. it can get quite busy during peak times on sunny days.

My top place in Potters Bar. Absolutely friendly and proactive staff. I have made many deals over there so it must be something in this place.

Friendly staff and consistent coffee quality

Friendly staff and always extra hot.

Very welcoming atmosphere and friendly staff.

Comfortable clean and welcoming

Buen café y buenos desayunos. Tienen salón y terraza para tomarlo alli

Great place too catch up over a coffee or two

It's Costa, same as any other... Which is a good thing! Friendly staff.

Girl who worked there and still goes in there called LUCY supplies drugs to her boyfriend