Based on 125 opinions finded in 3 websites
Based on 125 opinions finded in 3 websites
Nº 314 in 691 in Havering
Opinions
This costs used to be good . Now clever person decided let’s put the expensive sandwiches in foil to save pennys …sandwiches turn up soaking wet every time . Just . Can even get 2 of them correct just ordered 2 one of which was completely wrong 😑
Jake . 2024-10-12
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Service is great here,the staff are lovely, helpful. Good to relax with a lovely Costa drink. The food is nice
Eileen Collier . 2024-09-29
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Absolutely lazy staff went in today around 4.20 to grab a golden caramel latte with oat milk and when I saw the staff making it she was trying to serve me a hot drink with milk which was already in a jug and had been already boiled before making my drink. Costa staff needs to take milk safety very serious also the milk what was in the jug was not even covered and was open to so much bacteria
Sanj . 2024-09-02
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I asked for no whipped cream on one of the frappes, guess what. I got cream. A third drink is missing completely, now I have to order again for my daughter because she was left without a drink. And will I have to pay for delivery and service charge again for your mistake? Yes.
Ioana . 2024-07-09
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Very happy with the service very lovely young lady Fantastic be there again
thomas rowan . 2024-07-04
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Never arrived and lying saying it’s been delivered. Driver turned off location at the end of my road. Ordered 2 hours ago!!
Daniella . 2024-06-24
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Drinks missing DO NOT order from here
Karen . 2024-05-31
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Very noisy and toilets disgusting
Iam Hanuman . 2024-05-23
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Need a refund for the hot chocolate, had spilt in the bag and the bottom of the bag was soaked, cup only half full
Amanda . 2024-05-22
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had a missing item they must of been busy
ojal . 2024-04-28
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ordered cisra ended up with kfc which I never ordered
lostbabe . 2024-04-17
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It came late with my iced drinks melted and my toasted sandwich is cold.
Amy . 2024-04-12
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Ordered carrot and walnut cake, got cheesecake
Amanda . 2024-03-26
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Ordered a ham and cheese toastie and got the complete wrong sandwich
Ben . 2024-03-25
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Lids on drinks were not put on so ended up with no drinks
sarah . 2024-02-29
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Love the place and the coffee and the one in gallows corner and south st are lovely.
Ojal Ismail . 2024-01-15
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Both Drinks had leaked in the bag , one lost over half the drink , the other over a quarter.
Gavin . 2024-01-14
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I’ve been to many branches and spent thousands with this company, Sadikas customer service is amazing and we all really appreciate the effort she puts into our premium hot drinks. Thank you
Jermaine Demetrius . 2023-12-14
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Friendly staff and ideal for a little stop-break whilst shopping.
Jack and Rav . 2023-12-13
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paid £0.50 for marshmallows, however they were absent from my coffee.
Michelle . 2023-12-08
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I ordered 3 coffees, two of them came half empty because the lids weren’t on correctly and they leaked everywhere when being delivered.
jeff . 2023-11-24
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The hot chocolate was only filled halfway and the syrup hadn’t been stirred.
Evie . 2023-11-17
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Drink was spilled with 50% missing
Robert . 2023-11-03
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Not all items I ordered were delivered.
natalie . 2023-10-20
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Lovely drinks and lovely staff.
Paula V . 2023-09-05
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Was served by a young lady called Sarah (dark hair). Poor customer service! She was miserable!
Nadine Mills . 2023-08-09
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Nice Costa. Needs more plug sockets in the seating area for laptops. Only one in the whole of the seating area. Signage within store telling customers about parking restrictions.
Alom Uddin . 2023-08-03
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Place is nice, staff appears so tired, rushing around and looks unhappy. You can't get even a small conversation or smiles from them. I had a mango frappe with bubbles on it but they gave me a small straw, I ask for a bigger straw and the lady didn't even bothered to look nor listen and just gave me the same size straw. Sad, as it was my favourite place to have my afternoon coffee.
Mcel Margelino . 2023-08-03
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Nice coffee and friendly staff!
Mo Dehnoo . 2023-07-31
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Lovely Costa branch located on the top floor of the Next store
Danielle Ferguson . 2022-08-08
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Excellent service. The staff are very friendly.
Abdul Tahir . 2022-06-05
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Served by a barista that couldn't be bothered not my cup of tea .
Karla Fowler . 2022-04-28
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I enjoyed the relaxing atmosphere
Giuseppe Guarino . 2022-03-03
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An excellent visit to a Costa. Efficient and friendly staff. Good service. Tales cleared & cleaned consciencely. One of the best I've experienced.
Barry . 2022-01-13
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Relaxed atmosphere Great coffee Nice toasted sandwich
Janet Cottrell . 2021-10-15
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Poor quality, I'm drinking coffee everyday and I know what means a good coffee, defintly this shop is not doing by standards, they need to be trained again. This is my flatwhite, no creamy valvety milk, this is a latte!
manolache robert . 2021-05-15
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They didnt let me get coffee so it wasnt very good
Jack H . 2020-10-26
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Clean with good seating and choice of food.
Les Binder . 2020-10-19
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Was horrible experience 😢 The waitresses fight between themselves because we went threepeople...myself, my wife and my daughter who has 6 years old, and they didn't let us seat together, even if was space enough ... in the end we're sat separated... my wife and my daughter together and me in another side of room. I get it is about social distancing but was space enough in one of the tables and one of waitresses didn't agree with. So bad experience.... the service was poor and the drinks make in rush because they've been busy at this time. However I Don't recommend anyone 🤷 😕
ciprian mihai . 2020-09-22
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Not very big but convenient if your near by and need a decent coffee. Staff are friendly and helpful
Niventhan Jeyarajah . 2020-09-03
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I went at 5:20 today, they said it was closed, the website is writing at 8, the closing date is wasting time, it is very difficult to change the closing time
Gokhan Adam . 2020-08-18
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Great, nice view and clean environment, but some staff seemed a bit tired.
Framarz Ataye . 2020-08-11
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Great coffee and friendly staff.
Robert Adlington (M0BOB) . 2019-10-18
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Always like it here staff happy and polite. It can get busy, it is used as a mother and toddler meeting place.
Elaine Jenkins . 2019-08-22
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Staff very polite drinks as usual great
Maria Lloyd . 2019-08-17
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A nice place to grab a drink. It's inside Next so there's always lovely things to browse before or after you've had a drink and bite to eat. The service can be slow especially during peak times so be prepared to wait!
Sarah Norris . 2019-04-27
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Best latte I've had by a long way compared to all other big brand coffee shops.
JCU . 2019-04-10
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Pleasant visit as always and great coffee to boot
Andrew Berwick . 2019-02-26
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Ran out of Filter Coffee! Disappeared to get some then spent 15 mins talking in back room. Was cold when brought to table.
Lawro22 Kaizer . 2019-02-05
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Had refurb. More clean toilets.
Dawn Pittaway . 2018-12-03
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Bad coffee , very bad. Terrible attitude of Danielle on my disappointment with Costa Coffee.
Pawel Komor . 2018-11-26
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Like it here but to expensive as costa,s are.
David Jennings . 2018-11-01
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Free parking. Good coffee. I use this Costa a lot. The service sometimes seems a bit slow but the place is popular.
Robert Scarborough . 2018-07-16
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Prompt service. Clean seating area.
Harpreet Lall . 2018-05-19
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Seem very slow service on the day I was there, lots of staff, just uncoordinated.
William Skinner . 2018-05-05
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Lovely friendly staff Good service Delicious coffee and cake xx
Tammy Smy . 2018-04-26
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Not our first visit. But nothing has improved. A dirty environment. Short staffed and not exactly friendly. Coffee cups dirty, chipped teapots. I asked 2 members of staff for sweeteners and both of them felt the need to go and check the stock as if not believing me. A nice touch would have been for the woman to bring some to our table while she refilled the stock right next to us. Very disappointing.
Sharon Pickering . 2018-02-16
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Went to Costa earlier , was greeted with a bad customer service by the so called manager ? Was spoke to abruptly! Certainly no smile or made to feel welcome ! Was given the wrong coffee even though we asked for a different one to the one we were given ! And when we asked for the correct coffee was told no we asked for that one ! After a few times of saying we asked for a different coffee the manager said well have the correct coffee as it is the same price anyway ! In not a nice manner very rude ! Then didn't even give us a receipt , so the next person making the coffee was a bit confused ! So we had 2 correct her , then the manager served the next person after us then ended up.giving us their receipt & Lids for takeaway coffee ! So not at all happy with this so called service !
Beverley Phillips . 2018-02-01
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Good service, great coffee and food. Very busy at lunchtime
Anne Sims . 2017-11-29
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Really nice place to sit and have coffee and sandwich . Visited today around and two ladies behind counter were friendly and amazing. Great customer service. Floor and tables were clean.
Abuzar Chishti (Chishti) . 2017-08-24
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The service today was very poor the two girls behind the counter were dull in the way they spoke to you wasnt a friendly feeling. Made my raspberry lemonde and only filled quarter way up and then just filled the rest with ice i had to quickly point out i didnt want that much ice and could i have more lemonade didnt even get looked at but did it with no smile not paying £2.90 for a quarter cup of juice thats just outrageous. Think these two young ladies need a little extra training on customer service
Emma Gorham . 2017-08-02
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This is one of the coziest and swankiest Costas around with a nice beautiful view of the A12 and A127 including the Gallows Corner Roundabouts. Pretty relaxing experience to have a coffee and a sandwich in this Costa
Shiva Swaminathan . 2017-06-19
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Thursday afternoon it was great, one hour ago it was rubbish, staff very abrupt, impression was they didn't care, toasted sandwich was horrible, soggy on the bottom!
Toni Bones . 2017-04-29
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Good seating, staff and food. What else you want!
Chinmay Pandit . 2015-11-16
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Pub seemed alright and don’t want to downvote but don’t really understand why I couldn’t be served yesterday. It was just before 5pm, I wanted a meal and a Pepsi and was asked for ID, when I couldn’t provide I had to leave. Couldn't see anything that said it was an over 21 only pub, looked online today to check and can’t see anything on the website either? Plus there were already 2 young children in there.
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The service was amazing and made me feel really welcome!! The food was delicious and would definitely go again!!!