Costa Coffee in Wigan

As of 17/11/2024 (Tea Time) Taste：7️⃣ Environment：5️⃣ Seating：5️⃣ Service：5️⃣ Portion size：5️⃣ Value for money：4️⃣ *on a scale of ten Overall Score：52 / 100 Average cost per person：£7.6 💛💛💛💛💛💛💛💛💛💛 Costa’s desserts are truly unbeatable. 🩵🩵🩵🩵🩵🩵🩵🩵🩵🩵 🤙🏻Berry Red Velvet Mini Loaf （Limited Edition) A chocolate and vanilla flavoured mini loaf filled with a raspberry sauce and topped with a cream cheese frosting and a confectionery decoration 🤙🏻Caramel Nutcracker Hot Chocolate (Limited Edition) A rich hot chocolate with our Caramel Nut flavour syrup topped off with Light Whip, a Salted Caramel Sauce drizzle and finished with our festive red and green sprinkles.

Absolute shambles, person making the coffee did nothing but moan. Every table was dirty, not once in my visit did anyone clear tables. Absolutely disgusting

Great staff super efficient friendly welcoming

Overall very poor....Lovely Cappuccino at cafe Central...much better....👍

Walked in at 9am. Wasn't even acknowledged by staff. Stood there, still no acknowledgement so we walked out. Went back an hour later same girl doing drinks, no acknowledgement no customer service, made drinks put them on tray, still no acknowledgement from her. Face like stone. This shone the atmosphere throughout the shop. I'll stick to retail park in future. Both stores scream customer service and welcoming

Friendly staff, reasonable prices

Friendly staff. Good, hot coffee and nice millionaire shortbread.

Spacious, great place, nice staff

Costa Cofee is a friendly place to have a coffee or a snack when you feel hungry served by efficient,friendly,helpful professional staff

my coffee cup was only half full, very disappointed

Coffee and cake most Costa are the same, friendly staff

I got a bubble frappe and it was amazing Hygiene 10/10

Long queue. Staff busy. Could have done with extra pair of hands. It's a fair walk from car parks but near bus station.

Love to chill and have an English Breakfast tea in here but the food doesn't match the quality of the drinks. The muffins are quite dry at times and I personally find the 'Toasted sandwiches' a bit tasteless. Staff are always friendly and courteous and if you want a great tasting coffee, this is the place.

Scruffy and filthy… coffee more expensive than the caffs in market etc

Shame on 2 staff members ask can I use the toilet thay sid to me you have to buy something I sid ok but I il buy after thay said no you have to bye 1st so upset me 14th May 2024

Everything just how it should be and lovely staff!

Clean, comfortable and lovely staff Daneille especially, I am usally a nervous order but she was so kind. I can confirm the new straws are more durable, I'll no longer need two for my drink.

Brilliant coffee and nice service

Excellent coffee and service. Really nice place to relax and have a hot drink. The person who served me was very friendly and polite

Love the lemon buns and lemon drizzle cake. Hot chocolate was lovely

I always enjoy the coffee from Costa

We received one drink instead of 2. The drink we received looked like it had been stepped on. The 2 brownies were soaking wet and we asked for the delivery to come round the back and it was left on the doorstep

Lovely staff and coffee is good

Staff had amazing customer skills, went above and beyond x

Never even turned up yet says delivered rang the store and they said it’s sat there and not even been picked up!

It is always a warm place to eat and drink. With polite staff. I've never had a problem.

Great little Costa, plenty of seating and fast service

This costa has to be the best in Leigh (and there's 3 of them here!!) The staff are all lovely, polite, and have fantastic customer service.

Food was missing and instead of calling they just attached a note to the bag blaming just eat. If I had known it was missing I would have ordered from somewhere else. Coffee was of course good though.

Staff are always friendly and helpful and the decaff coffee is pretty good too!

For the second time in 2 days, the order was received missing items

Veey busy place sometimes. They will deserve more staff.

Very busy staff still very helpful

I ordered three hot chick Olathe drinks for my children to warm them up as they had been out in the rain. I received three chocolate COLD frappes my kids don’t drink cold coffee waste of money I’m very angry

A nice place to spend an hour or two

Always a lovely small cafe with choices of coffee you like.

Thank you for the amazing and caring staff member. I needed some non-sweet drink and decided to try new tea. Being pregnant felt too hot. Asked to cool it down and receive the awesome service. Appreciate it a lot 🙏🏻

Very nice called for a coffee a d tea cake .was not disappointed

Just left this Costa and will not be returning. Worst service I have ever received at a Costa. Super slow service, seems like chatting with coworkers is more important. Very poor organisation of duties. Employees DO NOT pay attention to what is on the receipts prior to making coffee. I asked for an extra hot hazelnut latte. If I didn’t mention that it’s a hazelnut to the lady making my coffee I would have received just a latte. She just glanced over the receipt without acually reading it. Sadly I did not check if she made it extra hot as requested. I left the store realising the coffee is just warm and not hot. She missed 2 important requests: Hazelnut and extra hot. When you go to a coffee shop you are expecting to get a coffee just the way you like it. Not the case at this store You receive a basic coffee with any special requests ignored. On top of that service is super slow so it will be a wait. Will never visit this costa again

Best coffee around great staff lovely food excellent atmosphere as well nice meet friends here to

Good food pleasant staff. Laid back atmosphere eat in or out under a glass roof for all year round perfection Clean and tidy store.

Have a bubble frappe. Nicest drink I have had for a long time. Loved it

I'm a regular customer & have been for last 5 years. The food is good - I'm partial to ham & cheese toasties - service is always efficient, & the place has a nice atmosphere. Likewise it's always very clean, & the male loo is spotless.

Not bad. Still hilariously overpriced when u can go n buy a pack of lattes/choc sachets for under 3 quid at Asda and a packet of mr Kipling tarts for 2 quid whilst Costa charge like almost a fiver for 1 tart slightly bigger than 1 out of a packet, but me other half loves the place and she insisted on paying so......

I love Costa always going into different stores , good staff and very clean

Cant fault it always nipping for a latte an cake

This is a busy Costa in the Spinning Jenny shopping mall. A good selection of food drinks and cakes served by a friendly team of Barista's.

Excellent service Excellent staff

Lovely relaxed place, great coffee and ooo thick toast! Good variety of seating, although i do prefer the armchair seating

first time ive seen millionaire shortbread look so fresh in a costa. ( it was deicious. ) staff were friendly.toilets were clean.

Top service here in Leigh! Came here over three days on a course and the lady serving us remembered our coffee orders every time and provided it with a warm, friendly welcoming. Very impressive and greatly appreciated.

Blows my mind why a coffee shop isn’t open earlier in the morning when people are on their way to work. You are situated right next to a bus stop with people constantly coming in and out.

After a bus ride from Wigan I popped in for a light lunch. I had a very nice bacon roll and tea. Grand Arcade Wigan should learn from the Leigh branch.

This would make a perfect drama tv program. Appart from over priced for luke warm coffee. And waiting for your drink is worse than waiting for a mc donalds. A queuing system they can see you getting frustrated waiting 10 minutes + for your drink. Then the staff blatantly stare at you then start wisperimg in each others ears. Then look around and stare at you again. And continue to have there conversation on.

Someone the festive items are not as good as the usual food

Thank you for the amazing toblerone hot chocolate today!

Costa needs to seriously consider letting go some of their staff at this branch, disgusting treatment of customers that even involved a young man with brown hair chasing an elderly lady out of the shop. It’s disgusting, I hope he isn’t working there for much longer.

Dark, dank atmosphere, and absolutely disgusting toilets. I spoke to a member of staff who brushed me away like I'd spat on her ( only asked her if there was a cleaner on duty as it smelled like dirty urinal in there, and floor was wet!). Didn't stay for the planned coffee and cake, as if the toilets are like that, how clean is the rest if the place? Mop bucket in clear view and right next to a table? Really?, Will never go in there again! Disgusting and flippant attitude sealed it for me!

New Christmas drinks out. Especially enjoy the choc orange hot chocolate

Great meeting place, for chatting whilst enjoying a good coffee etc with family or friends

No complaints at all, but the only observation is that the quality of the coffee varies slightly at some outlets. Example at the Lowry there is a slight difference between Costa and Cuppa coffee. Both coffees were OK.

Was a bit busy, from being served and getting your drinks took a little while. Some of the staff where friendly whilst a few others didn't really acknowledge you. Normally friendly customer service but today it just didn't feel that way.

Quite a lousy Costa. Week coffee more like coloured hot water had it replaced but no better. And for the price it should be great coffee there supposed to be Baristas. Online orders seem to take priority over customers waiting in line, shop is short staffed as tables are always minging and stacked with used trays you wipe you feet when leaving this store its that bad. The other Costas at the Parsonage are a world better even Next's Costa has more atmosphere than this place. One to avoid. If your desperate for a drink try in the market hall.

Absolutely appalling service from a stroppy member of staff. I tried to break the ice by asking if she was having a bad morning and she pulled a face and nodded. A male member of staff talking openly in front of customers about an unhappy customer he'd served. Only the more senior batista came out with any credit. I returned in the afternoon and it was no better. Still a surly attitude, and within 2 seconds of saying I didnt want chocolate on my coffee, it was on there. Didnt ask for it to be remade in case she flipped. The least pleasant Costa experience I've ever had

Nice drinks and cakes. I do like that they now do M & S food. I felt we waited longer than I would like to and I was unsure why as there seemed to be lots of staff at the counter.

Item missing. Only got three latte instead of the 4 I paid for

The temperature was way too hot and apparently they weren't allowed to use air conditioning as a result the milk was off and I drank part of it before realising that it was curdled and turned to a porridge state and was unsightly and horrid. But this is a reflection of bad area management and not store management...

Wrong items sent even tho a printed receipt was attached with correct items listed

Missing items AGAIN!!!!!!!!!!!!!!!! Always struggle to get a refund from justeat! Coffee is never hot!

Amazing coffe and buble mango frapee.

Just as you would expect from a Costa, friendly and patient staff and nice drinks. The tables and floors etc are kept clean.

Excellent experience come back soon.

Driver was lovely but food was barely warm along with coffee. The mac and cheese box was stood upwards rather than lay down in the bag so it all smushed to one end of the box and started leaking into the bag. There is also no option of ordering sauce for your sausage bap which is a little rubbish considering my order came to £30.

Ordered a large coffee and came half full

Clean and tidy with good coffee

Nice and clean , very big service could be a bit quicker

No jam or cream with the scone as advertised - just the extra tub of cream that I paid extra for. £3:40 for a scone!!

Excellent service great coffee.

Always a queue but otherwise great

Brilliant especially for reliability and service.

Cappuccino was nice. The tables and seating were too low for me.

Stayed for an hour while my car was having an MOT friendly staff

My toastie was freezing cold and my large coffee was Luke warm clearly it’s either being prepared to early or cold because the driver was late first time I’ve ordered from costa to disappointing really as a love costa and go all the time

Very good experience enjoyed the snack and the muffins are to die for thanks.

Didnt like coffee there,but started going with a friend and now I quite like it

Friendly staff. Lovely cafe and delicious food/drink. 😋

Worth a visit when in the spinning gate

Not the staffs fault but slow tables were messy.. didn't enjoy .not enough staff . But the staff you had in I had no problem with ...

First class clean and tidy food very nice well worth a visit.

I love having a cappuccino in there.

Ordered White Hot Chocolate and Tiffin, needless to say once again they got the order wrong,,,,No tiffin and just warm milk for the drinks

The outlet was obviously under staffed. We managed to find a table that wasn't piled up with dirty cups and plates, but the table was filthy. I had to go and ask one of the two members of staff for a cloth to clean the table. We are regular Costa Customers, but have never had such a bad experience. We will NEVER use the Leigh Spinning Jenny outlet again.

Only brought us drinks non of the others I’ve ordered….. when we phoned up they answered then just put the phone down Spent refunded money on Starbucks soooo much better

Good place to chill very clean and tidy 👍

Order was missing 1 item, this is the second time an item has been missing from my order

I've repeatedly had items missing. Today I received a milk latte when I have a dairy intolerance, I ordered soya milk.

Food arrived on time but more than half of my order was missing. Had to wait for refund and no option for them to send the missing items. I was not happy. Some of people felt like they couldn’t eat what we had got because they felt guilty in the people that did not receive their food.

Clean area. Staff weren't very friendly but worked efficiently with everyone's orders.

There is always something missing! I don't understand why have the option fo4 extras if you don't want to send them? Just to take money?