Muffin Break Wigan in Wigan

with a tired toddler in toe in a push chair, I was made to feel rushed when ordering at the counter, un friendly staff, no please, thank you or hello when serving customers… The food is overpriced for what it is….. and my raspberry and apple muffin was stale. (Dare I ask for a fresh one with staff that can’t crack a smile) The woman that served me could see I had my granddaughter asleep on her pram but she never offered to carry my tray, instead I had to leave her by the table in her pram while I went back to get my tray, even though she wasn’t busy. Over priced Poor customer service Miserable unhelpful staff stale food

The coffee is the best in Wigan and the staff are very good and helpful

Love this place. Always eat here when we visit Wigan 😊

The portion size was good as it was very filling, I went on a quiet day so the atmosphere felt quite cozy, however the staff weren't very knowledgeable about allergens when asked about them. There were signs for each dish with what it contained but nothing about cross contamination.

£4.50 for a slice of cake...£3.00 for 2 slices of toast...pushing it a bit....Found out later on I could have had pot of tea and a toasted teacake upstairs for £3.65 ......

I am so happy that the old staff are back. The mocha was wonderful and the muffins are lovely and fresh. Nice to have helpful and friendly staff. They have really been missed.

As of last week around the 12th April 2024 Imran is now back in Muffin Break in the Grand Arcade Wigan. A great deal of work has had to be done before things were like they used to be. Thank goodness!! No more sullen faces behind the counter, no more horrible coffee. I am absolutely made up knowing that now I can have a fab cup of coffee in a clean environment. As a regular customer that has now returned, I feel that it is my right to give this review. Thank you to all the fabulous staff that have returned.

Long wait for a takeaway coffee. Only one person making drinks. Coffee was ok. Price not too bad . Food options looked good.

I use this cafe when I got to Grand Arcade. Situated near lift and esculater. Helpful staff and lovely snacks and cakes. Toilet available but could do with a spruce up.

It states it does gluten free food but they had none when I asked.

We've been several times before and keep coming back. The hot chocolate is lovely and so is the mud cake, with a generous ganache topping. The sandwich was lovely, tosted and the bread was delicious.

I visited this cafe with my partner and friend I tried the chicken tikka Yorkshire wrap and it was lovely, would definitely come back again

Went to muffin.. amazing food specially Coffee is great taste… service was excellent… polite staff… I strongly recommend this cafe

The dessert was delicious, we have got a strawberry tart and the amazing cheesecake. Staff were very friendly the service was excellent.

The cakes are amazing and the staff are lovely. My Grandma comes twice a week and she is always looked after by Saher and her team. Our favourites are the Biscoff Cheesecake and Red Velvet which we had today 😀

We went in this afternoon to grab a quick lunch, there was so much to choose from. We had chicken tikka flatbread and gyros pudding. The gyros pudding was something very different. Staff were super friendly and polite. Drinks we had was purple hot chocolate, and biscoff milkshake, never ever had so properly made milkshakes. We used to went cafe upstairs for milkshakes for so long but one day decided to try at Muffin Break, we would never go back to another place in Grand Arcade.

The coffee is great and the the staff are very friendly and accommodating, would recommend paying a visit to this place. Jon & Heather

The food and service was fine but we were sat on the outside as it was busy and it was chilly

Muffin break has definitely gone downhill since all the old staff suddenly disappeared. New staff member didn’t know what a mocha was when I ordered it, the muffins used to be so soft & fresh but the muffins that day were not just baked that day as hard & dry. Regretfully have had to start going elsewhere for coffee & cake, so disappointed.

Coffee was leaking because it was in a cracked cup Toasted Tcake under toasted Lady behind counter on speaker phone very loudly

Called today for coffee and muffins. What a disappointment. Didn't recognise any of the staff, smile wouldn't go a miss. Service was extremely slow. Hardly any muffins left and that was at lunchtime. Paid £7.50 for two that were extremely dry and tastless. Coffee wasn't hot and the place was a mess, empty tables full of dirty cups/trays etc. Used to always go when in Wigan but don't think we'll be rushing back.

Used to love coming here but not sure if it's new staff. Service very slow and they seem disorganised. Hardly any muffins left and that was at lunchtime. Paid £7.50 for 2 muffins which were very dry and tastless. Coffee wasn't very hot and the place was full of empty tables full of dirty cups etc.

For years we have been going and it had always been lovely. But there seems to of been a change of management and it’s gone down hill badly. The food isn’t cooked as it should be. The staff look like they would rather be anywhere but there. It all feels half hearted. We now go elsewhere.

The croissants are delicious muffins are amazing I recommend coming I come every Saturday to have my breakfast here and it’s wonderful

All the old staff have disappeared. Today was a very poor experience, slow service, hardly any muffins, drink poor, toastie was forgotten about and only brought over when I chased and was going cold. Extremely disappointed.

Food is always good here, especially the chicken tikka flatbread. Staff always really friendly and helpful. Unfortunately because of the location it can often feel very loud! Especially if you're on the tables by the entrance. But it doesn't stop us going back again and again!

Cafe in a shopping arcade. No atmosphere but they've tried to make it feel like a coffee shop. Coffee was good. Staff were courteous but could try smiling now again.

I visit this cafe at least once a week. The staff are very friendly,coffee is really good and the scones and fruit toast are yummy!

A lovely little place. Staff very attentive to what you ask for,always go the extra mile for you. Que goes down very quickly Always quality food and drink. Very clean and overall a nice surrounding . Definitely give it a visit. Guarantee you'll be going back .

Pleasant coffee shop, nice place friendly staff.

Great selection and tasty coffee

We come for lattes and fruit toast the best

Really nice place, good selection of sandwiches, wraps etc picked smoothie very refreshing, nice selection of cakes, staff really friendly

Lovely cup of tea friendly staff

Coffee was good and hot sausage ciabata was a little difficult to eat as I found it a little tough.

Did not go in but the place looks very nice and I have heard good reports from.others who have used this shop.

Friendly service, freshly prepared food and drink... ideal place for a quick lunch!

Been going there years but will not be going again as i like my latte strong with dark coffee trails on , ive been drinking latte for years so i know what a proper strong one looks like and tastes like theres one person works there who sometimes is on coffe machine ive found it to look and taste insipid , so avoid her , i went today the blonde girl who uses the coffee machine proper was near the machine the other one literally ran to the machine , kicked off when i asked the blonde one to make my latte as she akways does if shes there made a big song and dance about it , saying she was going to make it and if u dont like it you know what yiu can do , all she did was make a show of herself , sp o just walked off’ , so ill tell you this love if youre listening., if im paying and i dont want you to mske my latte , well its my perogotive in it ! It was even quiet and illl tell you this ive been going there years only staff member whos ever kicked off is you. So its a bye from me as i am not being spoke to like that when i’m paying 3£ 40 for a latte , i will go to neros , i will be complaining to the owner soon as i see him !

Great cakes and great coffee. Me and my mum enjoy coming here, friendly, good atmosphere and feel relaxed

always pop into this lovely coffee shop when in Wigan always friendly staff always amazing cakes if you find yourself in Wigan you can't get a nicer coffee definitely recommended 👌

The food looked great but wasn't that flavoursome and I asked for the sandwhiches not to be cooked as I was taking them home but they didn't listen

Like warm milkshake today so for £5.00 was not impressed plus the egg mayo sandwich was only palatable

Nice little cafe. Came I when it was quiet coffee was nice. Cake was really nice and cookie just as good. Staff where friendly and welcoming. Very clean and tidy. Had a large selection of drinks and foods to choose from.

I’m a regular at Muffin Break in Wigan.The staff are simply wonderful — each-and-everyone. Every morning I am greeted with a smile and a divine coffee which they are very attentive when making. They are seen regularly cleaning and going above and beyond to meet high demand. A truly lovely group of staff that are an absolute delight to see daily. It’s been eight years and I’ve never had any reason to complain. I’ll see you in the morning! ☕️

Excellent coffee and cakes, always made welcome

This place is the best in town. The panini and flatbreads are so nice. I visit most days during the week and love the warm hospitality from all the staff when I am there. I really do look forward to every visit as there is so much choice for lunch, I’m getting hungry again now just thinking about it. Thanks girls, see you soon. 😁😋

I have walked past this place numerous times but never visited. Thought that my partner and I would try it out this morning, both coffees had an overbearing amount of syrup in them, but to be fair they swapped mine into a large cup and added more milk. The food - both bagels were rock solid, and my partner's sausage patty was cold. Paid £19, could have gone to Starbucks or McDonald's for less. The sandwiches and cakes look great, but can only comment on my experience.

Lovely salad sandwich however the chips were just edible. Very busy place so expect a wait

Staff were shockingly rude and unfriendly, as in rolling eyes etc, on being asked a question

Decent little cafe. Coffees are good. Breakfast muffins tasty. Service could be a little bit more welcoming/friendly.

Great coffee shop for a treat as it can be a bit expensive if there's a few of you and your getting cakes and drinks. The cakes taste great, my favourite is the biscoff cheesecake. The coffees taste a bit stronger then Costa but if your a coffee lover then you won't mind. Staff like most places nowadays are ether friendly or act like they don't want to be there and when I went the lady serving was very friendly but sadly the one making the drinks didn't either acknowledge you, which is a shame when your spending near to £30 for a few drinks and cakes. Is small and can be crampt when busy so if your going with a push chair or wheelchair you may struggle unless the front of the coffee shop is empty.

Very nice flat white! Nice and clean. Eastern European women there are on it.

The best coffee money can buy ! And a free muffin for my birthday 👍👍👍👍👍

Our family came for lunch food was awful I had to consume what I purchased as I'm diabetic and my bloods were very low Very expensive however it was very clean

Pleasant staff. Like my coffee a bit stronger. Another pleasant morning coffee.Still good coffee and eats.

Had a cappuccino was brilliant worth ⭐️⭐️⭐️⭐️⭐️

Great sandwiches and hot chocolate to die for.

Great service from a friendly member of the team. My decaf flat white was served to my table . Enough space to keep socially distanced. Gorgeous selection of festive cakes, muffins and savouries. Great atmosphere with a choir singing carols just opposite!

Best coffee shop in the centre of Wigan. Worth nipping into the Grand Arcade if for nothing else Great staff, friendly service and great coffee

Good little place, visit here often. All food is good and staff are great

Godd range of food choice, quick service, helpful staff.

Would normally go upstairs but all full so decided to try this one. Way too expensive for what it is. Couldn't finish my food or coffee as it just wasnt sitting well. And as someone with a food intolerance, having to pay extra for soya milk, is ridiculous 🙄. Customer service also not the greatest.

Great coffee just wish the price didn't keep going up

Called in for a cake & coffee. Both great. Staff very nice. Waiting time about 3 minutes in busy day.

Called in for coffee and muffin excellent service young man bought tray to my table he had genuine smile and hoped I enjoy my coffee.such a small thing but good service

Excellent! The food is delicious the staff are lovely. It such a nice place to eat

Staff was nice but the food was awful and brand.

Awesome coffee awesome staff best coffee in Wigan

Sorry but coffee (cappuccino and latte) not to our taste. Bit expensive compared to others

Good little cafe & pleasant staff

The food is always fresh, the coffee always hot and the staff always friendly and helpfull.

Cosy coffee house in the Grand Arcade

Called in for a coffee and a cup of tea and a muffin. Has the track and trace app. Or sign in at the entrance, nice and clean staff were very good and freindly tables are cleaned before you sit down, good range of cakes and sandwichs inside of grand arcade,

Every table being used therfore to many people in, not enough social distancing. Good coffee and nice staff.

The food here is very nice but the staff are exceptional they are all lovely and accomodating esp through this covid

Girls always friendly and smiling. Plus i injoy the coffee.

Very helpful and friendly good service fair prices.

visited here with my husband and daughter for coffee and panini. Staff very friendly however first part we didnt like was very unorganised queue with no social distancing and ni ine was asked for name and contact number for track and trace Floor under tables were very crumby not cleaned The icing in the cake for us was when my husband bit into his panini and a huge blue bottle was in it. He felt ill and couldnt eat anymore (obviously) they gave him a muffin and his money back as good gesture but me and my daughter were putnoff our food too but not reimbursed for this I e mailed head office twice to give benefit of the doubt and give a chance to hive explanation before i wrote this but had no reply WHAT SO EVER Disappointed is an understatement

Good little cafe. The staff are friendly enough and the food and cakes are of a good quality. Good value for money. Already returned.

A good place to stop for lunch with tasty food & pleasant staff. The coffee wasn’t wishy washy & the cakes were excellent.

Very good coffee and lovely cakes

Nice cafe in Wigan shopping plaza. Lots of yummy cakes and plenty of choices of savouries etc. Friendly staff.

Lovely little cafe in Grand Arcade. Serves hot drinks , selection of cakes, sandwiches, toasties and panini's.

I changed from Coffee Delight to this place due to rude management and what a difference, staff are helpful and courteous, coffee was great muffins tasty and they do gluten free muffins. Will call again.

Friendly staff , great choice of fresh sandwiches cakes and muffins , lovely espresso , nothing to dislike here folks ! Dave Mather

Food is always good and the drinks are great

Staff very friendly and helpful, excellent coffee and the cakes are delicious.

Amazing coffee and toasties and sandwiches. 😍

Was very disappointed as first of all they have no gluten free options except for 2 different flavour muffins, this is common at most places though and I think it is ridiculous, do gluten free people only eat cake? Then the service was slow, and they even got our order wrong, even friends that ordered separately had the wrong order and had to wait even longer for it to be corrected. That was not the first time that has happened on our visit either.

Lovely staff and wonderful food all for a reasonable price!

First time visit, nice cafe and convenient.

I normally go to the cafe upstairs because their angel cake is gorgeous but it's my fella's birthday tomorrow & this is his favourite cafe so we went there. I had red velvet cafe & wow!! I went to heaven .... the staff were lovely too. There was a girl & a guy serving & both were very pleasant & extremely polite .... will definitely go again!!

For a chain establishment the food here is regularly excellent and consistent, with a good choice of sweet and savoury. Service could be a bit more personal at times, but overall it beats the usual coffee shops found on the high street.

Nice and chilled place to have a quick meal great and very polite staff

Great for a cake snack. Staff very pleasant.

Good cafe on ground floor of grand arcade. We had 2 very nice coffees and excellent cheese toastie and a deli wrap that was really good.

Only call in for a coffee and muffin but the staff are always pleasant and I enjoy the coffee.

Cheap, friendly staff, atmosphere was good too.

Good service friendly staff good coffee and cakes

very spacious isles I can shop on my scooter without blocking people and very helpful and pleasant staff as well as good value goods for your momey