Costa Coffee in Enfield

I’m so happy to have a wonderful Costa near me with welcoming staff especially halil and Maria , she is very helpful and is always so sweet every time I go. She also remembers my order everytime!

Turned up to pick up my Too Good to Go Bag that I had ordered the day before, and they were closed. Although, the pick up up time on the app was btn 4pm and 6pm; I got there at 4.25 pm. They refused to open the door to speak to me and gestured through the window to go Costa in Tesco, about a mile away. Of course, I get to Tesco, and they tell me they cannot help, as I expected, you have to get your food from the store you hŕave ordered from on the app. They also said that because this branch is a franchise, it is run differently and that they have received a lot of complaints about them. I have been turned away several times, when I have come to pick up my order, and have been told they never advertised any food for that day. Customer Service used to be great there, a few years ago, but in the last year, there seems to be one particular manager who always creates a problem. I will be taking my business elsewhere from now on.

Have ordered three times via Uber Eats and every time the order was not fulfilled aa requested. So today rather than another fail I ordered an Uber there and back to collect it myself. The assistant moved at a snails pace faffing about. I asked if I could just pay for my items because she was appalling lacking effort. Then tried to reprimand me about all customers being important. If you were capable of following simple requests when customers order online then I would not have needed to be there at all and we both would be much happier! 0/4 do better!

Great staff.extremely friendly and the only guy in the staff,Ali,very talented and very polite with customers.im enjoying every day the coffee to this Costa Coffee shop and I don’t compare it with anyone’s coffee shop.Thanks.

the guys at the till very rude. asked for iced americano with SKIMMED MILK;) the milk was finished on the worktop. i wanted to be kind saying you can put red too so he doesnt have to go open a new one a quick job. he replied so rude saying you asked for skimmed this is skinny. very agressive. i would stop there and tell him all this i was too tired for an argument. i just left it off. then i walked off got my coffee . he laughed it off loudly with his work friend saying she dowsnt know skinny milk;)). he really pushed me like he wanted a argument in his life :)attitude is the key to being an human adult. he was on his lucky day. dont be too aggresive. ill go there again and wiuld not tolerate rudeness again . thanks to tast costa coffee

Very clean store, brilliant staff

Such lovely workers!! They are always so nice and make the drinks perfect! 🎀

A great Costa to stop by but unfortunately the crowd isn't it. Full of people letting their kids run loose and scream all over the place ( kids will be kids but I'm talking as if it's a soft play and they are screaming for 30 minutes straight)

5:48 it's not serving coffee 😑 but they open until 6!

Staff is friendly and helpful. Friendly atmosphere. Certainly going back!

This costa coffe needs to be closed down, I gave it one star to comment, it's complete garbage.

I went there at 3:53 today (sunday) a lady was hoovering and another lady was serving a guy at the till the lady hoovering gestures me to enter while the lady at the till told me they close in 2 mins and didnt allow me to order even though I wanted a takeaway coffee and 2 mins would have been enough anyways. Little things like this affects customers in such a local area where you rely on the locals… wont be coming again…

Next to my home but service and not cleaning

WORST COSTA ON THE PLANET. This franchise gives Costa a bad reputation It should be closed permanently and the space should be given to something that is worth being there. If I could give no stars I would one star is being generous and more than they deserve.

Lovely Costa coffee, shop is small and lots of smokers outside with the door open causes you to keep getting up and closing it. Staff are very friendly and helpful. Getting a bit expensive for bacon roll and a small cake and coffee.

I'm a really disgusted! There's 0 hygiene. They gave the milk to the customer so they can pour it themselves, the customer was blowing on the milk. They tried to give me my coffee in the same cup. All staff need to do a hygiene assessment to understand what they can't and can do. Won't be going here again.

Got a summer berrie thing not like victorias costa coffee

I love Costa it's my favourite coffee shop. Iced frappe in summer and Chai latte with a shot of coffee the rest of the year. Always a nice selection of food and dessert too.

I have only been here a few times and each time I have been treated in the best way. The selection is great and the staff is friendly. If you are in need of a good cup of coffee this is the place to go.

I'm a regular customer coming everyday and I love their service. Maria has the most positive energy all day and Emily has the best customer service and Halil has the best coffee

Completely terrible service and people who do not know what they are doing. Barister was making my coffee for ages. Coffee was disgusting. I do not recommend at all. Waste a time and money.

Friendly staff, amazing coffee ,lovely place to be.

Very clean and polite the girls there specially the one called Anna …. Very kind and she always smiles and does fantastic minted tea and also latte ;)

Walk in, wait 5 minutes to be served, don't get served, walk out, You can seriously wait 10 minutes even when no one else is there, the service is truly shocking, A handful of times I have been in there over the last 2 years and the last 2 visits I have walked out without being served

Costa her yerde aynı güzel - ama burada internet yok -birde çalışanlar sağır herhal de bağıra bağıra konuşuyorlar kafam şisti burada 🫣🤪

Great customer service and very friendly staff. Thank you 😊

I visited this place for 7 years and they have a good trick to send the customer way and not to seat for long to have the coffee in . they want the customers to buy only take ways . If you seat they will turn on the air con . One of the girls she was rude and nasty to us three months ago that was my last visit i never gone back there .

Absolutely disgusting no respect for the queen's funeral pandering to foreigners can't believe they opened shows what respect they have for the country they live in I would have put no stars if I could have

Pastisseria de qualitat. Bon servei.

The girls in there are amazing , there so friendly and always there with a smile … it makes people’s days when your not so happy in mornings !! The ladies and gentleman work in there are great with service , make a cracking coffee !!! There communication is on point ! Always there to hand !! I HIGHLY recommend hertford Rd coffee …. Also they cater for all people’s needs my sons got disibilitys and don’t like his surroundings but when he comes to this shop he’s so comfy and is able to interact and use give him time and speak to him 🙌 Amazing STAFF AMAZING SERVICE AMAZING COFFEE JUST GREAT SHOP!!

I am a regular client and I am really happy with the customer service, Wendy is extremely polite and helpful. The place is always clean and the team are really friendly.

Very good and well mannered staff especially Wendy with amazing food and drinks.

Excellent very nice and clean Wendi is an fantastic manager coffee is lovely and polite. In my opinion is the best Costa coffee in London

Very nice ladies. Good customer service and excellent quality of coffee in the shop made by wendy and a large selection of food you can enjoy from. I was offered with costa app and now am collecting a lot of beans to get free coffee. Keep it up. Staff always smiling.

Very good customer service and clean shop. Wendy the manager is the best and maria making nice coffee. Best place to go for hot drink.

Great customer service. Very nice espresso made by wendy clean shop and a big selection of food to choose from. Appreciate the service I get on Sunday.

I normally use Costa coffee it's best coffee for but the stuff of this shop they need a more training a customer service because the price is different every day for example a double machiato every Costa coffee the price is £2:40/2:35 but here is 2:60 same times £2:90

Excellent coffee good servıceand very quıck

Very unprofessional customer service. I asked for a chocolate babbycino which is what i normally order for my son in many different costa's and even though babbycino is only milk they always do it. but the barista that took my order was very unprofessional and not friendly at all, pointing at the price board while shouting "where do you see this on the price board" We can't do it !!!! Very rude and cleary lazy as he made our coffe in takeaway cups when we sat down in store. I visit Costa coffee quite a lot but will for sure be looking for an alternative one around the area. Will definitely not be back to the Hertford Road branch in Enfield. If the barista doesn't like to work with customer service he should be doing different job.

One of my favourite hot spot for my daily in take of caffeine. I love the taste and smell of the fresh aroma of coffee/cappuccino freshly made in front of you.

A good place to chill out. Good selection of hot drinks available

Very friendly place to pop in for a drink and cake staff are always friendly especially Wendy (store manager I think) always makes my drink exactly how I like and remembers how I have it, think that's a bad thing it means I go in there a lot 😂, highly recommended

I usually have like 2 coffee a day and today went to this place I was asking for a latte with full fat milk!But the batista just ignore my order and made me latte with skimmed milk wich was luke warm after 2 sips was 🥶 cold.I think if you spend 3.25 for a coffe they should listen for you order and make it as you ask.

I often visit costa's across the City. The costa on Hertford Road is hands down the best one I visit. The staff, in particular Wendy and Maria, are excellent with amazing customer service. They always remember my order as soon as I walk into the cafe and the coffee always tastes better from this particular branch.

Me and my colleague every Tuesday we’re coming to this Costa branch , we enjoy the friendly atmosphere and quality coffee there.Especially friendly lovely staff looking after their customers.Many thanks to Maria & Wendy 👏👏👍

The service has been extremely terrible, we have e ordered coffee to drink in and all we stated was milk. The staff was grumpy and rude did not enjoy it one little bit. I do not recommend this costa store to anyone. Terrible terrible terrible!

Very great service by the store manager Wendy, Maria and all staff. I am very satisfied every time I go there and its like 4 times a week keep it up girls very good work and hope to keep on seeing you...

One of the better costas i have been to the service is out of this world

I go here every morning on my way to work. Wendy and the girls are extremely welcoming and helpful. Maria makes the best coffee in Enfield! They really take the time to get to know their regular customers and I love this personal touch. I always leave smiling!

Just to say thank you for morning coffee and very good customer service. Thank you to Maria Anna and the shop manager at Enfield store warm welcome and excellent place for coffee.

Very lovely place , great coffee and such amazing helpful and warming staff, especially from two members which I'd like to praise for such great customer service , Wendy the manager and Maria !!! Highly recommend. Thank you for making it always a welcoming experience.

I go here when out on my mobility scooter and the staff are very friendly and helpful and they are very keen to help me when I visit and get myself a cappuccino.

Very nice and helpful. Always smiling. Good coffee. I recommend

Just to say very good customer service in the morning 2 barista Wendy and Maria are excellent on the coffee I get. Always welcoming and smiley. 5 stars to Enfield branch.

I go there every morning for my coffee and the staff are so lovely and polite,coffee is really good and tasty,Wendy and Maria are lovely so that makes it even better coffee place 😊😊

Maria you are the best barista🌸

I often come to this Costa and really happy with the service I get, both Wendy and Maria are very professional and do a excellent job both in terms of customer service as well as an amazing coffee. I would highly recommend this Costa and hope the hard work staff are putting in day to day gets recognition and rewarded for their dedication.

Another day , another coffee, excellent. Coffee very tasty and excellent customer service 🤩🤩 Thabk you Maria and Wendy , Anna for my large latte 🤩🤩🤩

This is the best local coffee shop and I love coming here before I start work. From all of the Costa's I have been to, this is the best one and the customer service is spectacular. As I come here often, I have gotten to know some of the workers and they are incredibly nice, never failing to put a smile on my face. Their coffees are my favourite and I love having a sweet brownie before a busy day. Best place and I reccomend it 100%! 😊

I've been visiting this store now for couple of years,store manager Wendy,Marianna and other staff are always friendly,smiling and helpful,coffee is always very nice and tasty.Overall the store environment is pleasant.Happy to come back again.

My favourite local Costa! I love coming here for my daily dose of caffeine ☕️ Amazing staff,friendly and they always put a smile on my face.Wendy and Maria are excellent baristas,they’re coffees are the best!

As a local customer of costa coffee shop, I think that a member of staff Maria is absolutely amazing at creating the most tasty and delicious coffees I have ever had, as wel as Wendy she has really made an effort at putting in the hardwork and expressing positivity to customers.

Good customer service and tasty snacks 😋

I love this Costa. Wendy and Mariana always makes my day. They are the best!

Best customer service in the area. The manager Wendy and worker Maria are so nice and I always have a laugh when I go there.

Lovely local Costa where I pop for my morning coffee. I am always greeted with smile and great service, especially from Maria and Wendy!

Customer service poor member of staff made me feel uncomfortable and a nucience because I needed help with my app

I absolutely love coming here I order a small latte extra shot and and the time it takes them to make my coffee is blistering fast. Highly recommend coming here especially the customer service I get from the all the staff If I could give this rating more than 5 stars it would be 7. Wendy the manager is very professional and well trained, she deserves a raise

Very clean with a range of seats and its costa we all love a little coffee (great for coffee breaks and study sessions)

Customer service was horrible. 2 of the barristas were sitting down having a chat. The one that served me was slightly rude, completely robotic, could barely hear what she was saying! once she made my order she then went and sat down and drank her smoothie! Poor management! 'Create lasting happiness! Take your customers on a journey!! Upskill your team....

Best costa coffe in the world excellence staff.

Very nice staff working there always make my coffee nice never a problem maria and wendy the best staff

Great coffee and a good selection of food and the staff are excellent

Always a pleasant experience, Thanks.

Very rude staff specially short Chinese girl

The ladies working here are not bothered if the customers are wearing a mask or not. They themselves are not following the government guidelines either. In regards to the service and coffee, this branch is a disgrace to costa in terms of cleanliness and tastes of coffee. The so called baristas are not trained enough and couldn’t give a bonkers. Costa head office should visit this site

I simply love it. Best coffee shop ever.

Staff did not seem overly bothered when you don’t sign in as part of the government track and trace process, there was no hand cleaner in the dispenser, Was not asked if we had scanned or seen any signs to say we needed to scan the qr code. Shame your store don’t follow what you advertise on your website.

Very good and the staff were very helpful

Great service and excellent coffees such a lovely environment. I cn give 5 great star for all stuff mainly Wendy Samanta mariyana halil thy r 👍🏼👍🏼👍🏼👍🏼👍🏼

I always come to this Costa with my baby at first it was welcoming but now is like I don't want to come here anymore your staff the Chinese women I asked for a cup of water to warm my babies bottle she slam and gave me a awful look also I asked for a small latte she did a cappuccino milk this has being like this for a while this time it really upset me so I had to comment VERY DISAPPOINTED!!!

gingerbread latte with cream & gingerbread man.........😋😋

I go to this place near enough every day the other day I bought a drink and as tried to drink it spilled all over me. I went next day and told the manager Wendy she blamed me for not closing my drink, so all that time I was buying a drink without checking it it was fine and all of a sudden it’s my fault that the drink spilled over me. She wasn’t even apologetic and very rude I will not be going here again. I will also make an office complaint to their head office.

Would be nicer if fancy drinks were less expensive

This is my local costa coffee that i always go but unfortunately the management has to change the reason why is the manger “wendy” always gives me the wrong order and doesnt change it swearing at me and always givethe wrong change not only to me but most customers. IF THE MANGMENT DOESNT CHANGE ME AND MY FAMILY WONT BE GOING THERE!!!!

Very bad customer service. Rude barista. I was there on a sunday i asked for a medium latte to go.I ordered and i went to pick up my coffee i saw small cup he was making and i told the barista i asked for medium not small and his response was who said this is for you. When i said you can not be rude to customers and he replied i dont care!!

Yesterday about 10.30 am we were at this Costa shop. I have come here many times was always pleased. And always saw mommies like me having nice time. Yesterday it was only me and my husband in the shop and few mummies chatting in the back. They had kids under 3. LIKE ALL KIDS do they ran giggling and went to where the cold sandwiches are kept. They didn't touch anything just played with one of the etiquettes. Made no harm and they couldn't because it was impossible for them to reach the food. And this is only happening for 5 seconds all quick. This woman making the coffee realises and shoutes at her hardest to these two little boys. Said '' go back to your mothers now! " very very rudely and on high volume. I was shocked. Moms rushed immediately. And one of them said 'You don't have to be rude' in a normal voice but this disrespectful woman continued and said "you don't like it, There is the door" showing the door with an attitude. Me and my husband immediately stood up and canceled our orders. Weirdest and rudest attitude I have seen at a coffee shop. How can you dare shouting at a child even if they jarmed something. They are very small. The fear those little kids had is enough. I will complain about this woman at this coffe shop. And I don't think I will ever be going to this shop again while she is there. She must be the newest one there because this was the first time I saw her. There were 3 ladies there as a staff. She was a thin woman, had the very short brown hair. Unbelievable! I hope these kids' mummies made their complaints too!

Very good customer service. Halil and wendy good team in morning. Quick and reliance . Deserved something in the future.

There's a very very friendly, smiley and professional barista that works here, shes absolutely amazing. I've seen the way she interacts with customers...an example of a person. I do like this Costa, however, during school hours the school kids spoil this place. They walk in, don't buy anything and make a lot of noise....it's NOT pleasant because of the kids.

The place where I always pleased to have my day starting americano. The shop is always clean, tidy, vivacious, and best of its kind in service quality. All of those are because of Costa standarts and especially successful staff Valentina, Halil, Magy, and other guys. It is really impressive to be able to have that unlasting motivation :/

i always appreciate service quality presented at costa coffee shops... however i have some more precise observations about branches that i visit often... the one which has located at hertford road enfield is my favourite... to me, that place has very good service quality through clean environment, tasty drinks, and nice friendly helpful staff... mr. halil ms. valentina and ms. magi for example are the people i admire... their all day energy, hardworking efforts, kindness, expertness, and motivation is really applaudable...

Becky and Maria are so wonderful! We come here every Friday and love it so much! Xxx

The people who work here are so lovely!

Costa Hertford Rd is amazing! Becky and Maria fill my week with joy and delicious coffee! The staff are so welcoming and always remember my order: thank you for being so wonderful!

Best Costa in Enfield! Very friendly and fantastic customer service. Love coming here ☺️

I absoutely love going for coffee here before work. The staff are incredibly friendly and welcoming. They make great coffee too! :)

I love to come here always coffee great stuff very good thank you guys Maria,Halil,Wendy!!

Lovely coffee, made my morning start happy.

Coffee was nice but staff is too loud and less polite..even taking order kooks like shouting on customers...

Good place to get coffee and to chill nice empolies. And overall a good place