Costa Coffee in Dover

In my humble opinion Costa coffee is fantastic 😍

My favourite Costa. The staff are welcoming and friendly. Usually easy to get a table. Reasonably priced food. Only one concern, 1 toilet is always out of order. Usually I have to que to use baby changing facilities, the toilets are often used by people who are not actually buying a drink. Public toilets a short walk away.

Friendly, helpful staff. They even bought our drinks to the table. Very pleasurable experience

1 staff member coping with a queue going out of the door! Crazy with all the mad choice and fussy people customising their orders - and then changing them! Oh no, I will get Oatmeal not soya all that kind of thing, have given 2 stars, must be feeling generous REVIEW UPDATE : HAVE BEEN IN SEVERAL TIMES SINCE AND ITS BEEN WELL STAFFED ! A NICE PLACE TO SIT AND RELAX, I DRINK TEA NOT COFFEE SO CANT COMMENT ON THE COFFEE

absolutely awful, ordered a large coffee and only got half a cup as most of it was in the bottom of the bag. And it was luke warm

Very friendly and helpful staff.

This Store is so dirty , Floor got bad smell. So unclean store. Rude Staff

Used 'Too Good to Go' app and stopped in to collect some sandwiches for the kids. On arrival I was asked if we had allergies and replied in the negative. Lazy assistant took 3 tuna sandwiches and a vegan cheese toastie and plonked in a bag. Smiling and laughing to her colleague she had got rid of what wouldn't sell normally. Turned to my 5 year old and said that the woman had taken time to choose "a generous selection of tuna sandwiches" for us. She failed to see the sarcasm for what it was and smiled. We left what she was about to put in the bin for her to actually put in the bin rather than ours. I've never seen such open disregard for a customers. Train your staff! Visit 10/09/2024 at 17.00.

ordered a chai latte and they sent me milk. no chai! thanks

Ordered 2 wraps. Only received one.

Reference coffee in England and Scotland. I recommend. Good product and impeccable service. Price a little high for the French.

This costa cannot get my order right! It is simple...Whipped cream and decaf in the frappe! Not that light whip. You ruin my Frappe! The other 3 Frappes were not right either. Will not order from here again!

Total wrong order and no one cared

Great friendly chap and lady today but the place needs a good clean and where make coffees jesus piles of coffee on the tray looked terrible, toilets dirty, grubby think they need good cleaner

So good. This delivery was slightly late but it was worth the wait. The Iced coffees were so, so good. Ice cold and made to perfection. A perfect way to start our Sunday.

Not too bad actually for a Chain Coffee house, Blueberry Muffin was delish..

Good coffee and other drinks. Excellent bacon bap and toasted beans and cheese sandwich

A decent Costa. Friendly team and it's actually clean.

Great Coffee and Great Delivery 5*

Fast delivery everything was as should be and delivered well packed

Jack and the team are always helpful, always smiling, and they care and look after their clientele

Love this place. Staff are great, especially Jack, who treats everyone with care and respect . His regulars love him

Delivered bang on time. Tasted perfect!

My Son likes it, I prefer a pot of tea.

The hot chocolate was practically water it not only looked watery but it tasted although there was no chocolate in it whatsoever & the sausage bap was freezing not happy atall & I can’t work out how to get a refund 🤚🏻

I ordered two items only one arrived I want my money back

Driver never turned up despite saying delivered

Had a coffee and millionaires slice.

I paid for my coffee, I waited for 20 minutes and I didn't get it, very rude service, and neither my coffee nor my money were thieves

First, didn't get anything to eat. I had an Orange Terry's chocolate. Omg, it is the best. So yummy. I asked for it hot. Wonderful.

Costa above next give the manager guy in the Christmas jumper a raise he was so nice 😊

The manager in the Christmas jumper was so nice and was a pleasure to have my Order done by him on the other hand the women was rude and looked like she did not want to be here and should cut her colleague some slack over a little mistake of 50p Thankyou

Modern roomy branch with freindly staff.

Friendly staff, clean restaurant

The girls where extremely friendly the prices are good very clean

Ordered carrot cake, got different cake, disappointed.

Missing items, phone line not avaliable....

Lovely large coffee shop in St James area of Dover. Outside seating. Lovely, friendly staff

Excellent customer service from Jack, Eve and another young blonde lady (whose name I didn’t catch) this busy Sunday afternoon. Really friendly and good working together as a team.

I didn’t a straw so I had to use one at home

Once again, i requested ONE shot ONLY in my latte as i can't take coffee too strong. Once again, that was ignored and i got coffee too strong! So disappointing! :(

Great hot sausage bap & coffees - not a drop spilt! Thanks Costa and great Just Eat courier 👍🏻

Waited over time - came frozen

Food too expensive but drinks only mostly for me.Toasties ok but a bit thin.

The new cups are a great change, not a drop spilt👌

Am not able to comment on the food as I didn't eat there but the coffee and the staff was great.

No coffee or biscuits arrived. Despite it clearly being on the receipt.

First time we've been into this branch as we usually use the Biggin street one. Service was fast and polite and shop was busy but looked clean, the toilets were a slight nightmare as my one had a broken flush that hadn't been repaired. Would come back again for a takeaway as the drinks were lovely but probably wouldn't sit in this one due to the toilets.

It's a Costa a haven on the high Street so to speak

Wrong order sent. Costa cancelled drinks and sent something else. Order refused at the door.

Superbement perché dans un magasin de vêtements. Le staff est super accueillant et serviable. Un bon rapport qualité prix et les produits sont bons. L'endroit est très branché. L'agencement et la déco parfaite. Des WC à disposition avant de partir ou à l'arrivée !

There's always a Costa coffee around you.

Coffee arrived lovely and hot also no spills :)

The hot chocolate was mainly milk I cannot drink it! Costa are usually good hot chocolates but someone clearly forgot to put the chocolate in it was almost white?? Not happy it's not cheap

My coffees leaked through the bag and ended up on the road outside the driver went back to pay for them himself but because I go to the Costa all the time they gave me new ones absolutely brilliant thanks x

Enjoyed lovely lemon muffin with latte, thanks to gentleman for 2 for 1 on muffin very friendly n chatty guy, my son had wrap and coffee frappie which he enjoyed, lovely outside in the sun, good friendly staff and price not bad at all

Nice place to have a takeaway coffee

Was busy service a it slowlier than usually plus outside tables need emptying

we ordered 2 x bacon bap and 1 x sausage bap but had delivered the other way around, disappointed

Ordered 2 cinnamon buns and didn’t arrive. Coffee good as usual

Missing items and don’t answer calls

Lovely staff service was fast one of the best I have been to in the area ....

Not happy still waiting the coffee went everywhere

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Busy Costa could do with more staff. Those that were there were friendly in good spirits and good at what they were doing

Did not eat here However staff smart, helpful, polite kind to people with disabilities. There is disabled parking. Costa is very clean would recommend it to family & friends. Though it is a little on the expensive side for a coffee shop.

Didn’t give chance to answer door. Left outside house with no way of knowing

Took me 15 minutes to direct the driver and my food was cold and in my drink all the ice was melted

Thank you, great coffee arrived no spillages 👍🏻 fabulous customer service Costa 🤗

Just had a coffee and chat with my daughter.

Soggy bottom bag! Coffees fell on the floor, all spilt and burnt my legs!

Helpful, patient staff whilst.we picked.

Probable best Costa in Dover, manager makes sure things are right and if a issue arises he goes above and beyond to sort it Our go to Costa

Wow! Really hot coffees & hot sausages in a bun! Delish! Tasty hot Chipolata sausages in a warm bun and great chocolatey tiffin. Pleasantly surprised, considering some bad reviews - will be ordering again :)

Place didn’t open till later but I asked to go the toilet 10 mins before opening and the nice man let me. Also had a lovely Chai Latte.

Needed the floor swept and some tables to be cleared and wiped down. Coffee, etc was up to the usual good standard.

We got sausage bap instead of bacon.......

This costa is lovely it has easy accessable dissabled toilet it isnt squashed wirh tables so you can get in and out with buggies and wheelchairs the staff are really friendly and they have a nice selection of food and drinks all round a lovely experience.

Friendly and helpful staff, good atmosphere, clean and tidy

For a start you kept changing the time so we ended up waiting over an hour for our food secondly the food and drinks was FREEZING the driver didn’t have it in a just eat bag either but worst of all the hot chocolate looks and tastes like water there is literally no chocolate in here what so ever it just looks like milk not happy atall the nearly 20 pound order for cold sausages and water

A large amount of seating. Friendly staff and clean

As always st James drinks prepared perfectly and delivered straight away

What has happened to this place. The staff have all gone from when I visited in August. They were really quick and efficent. There is a woman who maybe new but looks like she does not know what she is doing. A male in charge who keeps on shouting loudly when he talks. Really annoying. The tables are left and when cups are removed the surfaces are not cleaned. Not a patch on what it use to be.

Coffee cup improperly secured, opened during transport and half of it spilled. One item was missing.

Ordered a decaf Flat White with soya milk (due to medical reasons can't have caffeine nor normal milk) and a black americano. Got a caffeinated lumpy poor excuse for a cappuccino. Barista complained all the way how he didn't like making drinks with milk derivatives. He also managed to burn the coffee on the very week americano. Mind as a trained barista myself we go to Costa every other week for a treat. For the money you pay for the drinks we expect quality and attention to detail. Very disappointed.

Entered the store at 3:30pm and informed they closed at 3pm. Gutted as dying for my Costa fix. Paid for parking to take this stop off into consideration.

Always make my order right, staff are friendly and the place is clean

Took my money and never shows up. Says it was delivered but no one came.

Sausage bap roll was stale and rock hard 🙄

Don't bother they probably won't be able to make your drink. Incredibly slow service, I waited for 15 minutes in the queue for them to say they have no strawberry syrup so can't make the drink. Yesterday they had no mango syrup... maybe order more stock before you run out? Waste of time!

I ordered choco praffe. It's delicious. free wifi available.

Delicious strawberry frappe Lovely cheese and ham toastie, and a nice cherry Bakewell tart thank you very much

Great coffee and a lovely bacon bap

Good service and selection. Inside and outside seating. Latte was a bit unusual do didn't finish it.

I have used this costa for about 10 years , always good and clean , wheelchair accessible from the Sandgate road side , plenty of seating . Always friendly staff, especially Tracey. My wife loves costa as we frequently drink here. One of the better places to eat and drink in Folkestone.

Clean well run franchise staff that know what's what

My hot chocolate was literally water not good atall.

My large hot chocolate was barely even half full shame because it taste lovely but definitely a small size!

I ordered an extra hot hot chocolate at the Dover, Biggin Street branch. The lady preparing the drinks already had an open one sitting at the counter. When her colleague advised her it had to be extra hot, she stuck what looked like a thermometer inside the already made drink sitting on the counter, ( who knows how long it had been sitting there for, open ?) made a fresh batch, tipped out some from the cup into the sink and topped up with the freshly made hot chocolate. As I was walking out of costas, drink in hand, the cup felt barely warm. I was disappointed with the quality and temperature of the hot chocolate. I tried to ring them to express my disappointment with the service and product, but the number listed is either delisted or out of order. The lady working the tills was lovely though.

Pleasant staff however coffee is always lukewarm, overpriced and pretty tasteless. Will be using a local business in future.