Best Western Premier Dover Marina Hotel & Spa in Dover

Very good. Nice, clean, and well-maintained. Excellent breakfast. Due to its geographical location, they're likely a frequent visitor to France, and this is evident in the food served (more cheese, croissants, and grapes). If I have to find a flaw, let's say that while there's more than one elevator, they're difficult to access, except for the one in the lobby across from reception. This means that going up and down (it has four floors) requires some waiting. Otherwise, it's fantastic. In my case (room 400), the view of the English Channel is unbeatable.

Rooms are nice and clean but small especially bathroom. That said, the rooms are not tiny just seem smaller than premier inn. However I did give three stars instead of four because of two reasons only. The lift is so, so slow it is actually really annoying. Also at breakfast the hash browns are over cooked and the sausage looks so under cooked they actually look raw. Whatever they are doing or not doing they need to stop ! There were four of us staying at this hotel for few days and each of us said same thing and hardly touched the breakfast. The sausage looks so disgusting the catering staff need to change their ways. A simple, unnecessary thing and totally avoidable.

Stayed for 1 night and it was good but only in parts. The room with a sea view was on the first floor and ok, the bed was very comfortable. But some niggles which were annoying. The ironing board / iron was hung in the split wardrobe and took up most of the space. The Tassimo type coffee maker stuck out over the edge of the desk, I nearly knocked it over a couple of times. Creaky floor. The bathroom, no bath but a good shower, was up to date but at night the bathroom got very smelly with the scent of drains, or maybe worse. Only leaving the light / fan on removed it and took a long time. The smell came back quickly. The corridor outside had the same smell. We went to the Mr Whites Chop House, inside the hotel, for dinner. It seems to be predicated of the reputation of Marco Pierre White. It was really no better than what a reasonable pub can serve up, we had a good fillet steak, but with prices 50% higher. Some of the wine prices are preposterous, because the food quality and the restaurant setting just doesn’t justify the outlay. Maybe the London branches are more upmarket. Staff (all very nice) walking through the restaurant with used plastic packaging trailing all over and repair workers wandering around with tool boxes while people are eating doesn’t cut it. The same room is used for breakfast, but when we got there much of the hot food needed topping up and it took a long time . This is easily fixed but there didn’t seem to be any urgency. Not to mention the hotel lift with a mind of its own.

We booked a long weekend here to check out the marina, the staff are amazing and the view, bars and food are very good .

Fantastic service, amazing room

We had some noise complaints. The staff handled it excellent, by offering us another room, which was bigger and quiet. Thank you staff!

Right across the road from the beach lovely room I travelled for work they had some renovations going on otherwise could have been 5*

Old building, quite quaint although with a rather strange distribution. Rooms decent, clean and with a nice shower but the room had the original old windows which allowed the freezing wind to blow in off the North Sea entering with little resistance. The heating was pretty weak and couldn't compensate. We had to ask for an extra quilt but it was smaller than the bed (single size for a double bed). Reasonable price for room and we got free parking which is great but rather expensive breakfast. All in all, a typical UK Victorian style hotel. No problem returning now we know what to expect.

We arrived in the late afternoon to check in. We did not notice the ramp to the right of the front entrance so we were dragging our suitcase up the stairs at the front of the building. Check in was quick. The lobby must have been painted recently as you can smell the paint as you walk in. There were also some renovation work on the ground floor. I was surprised with the reception set up. The lifts are small, so it is better to use the stairs. The rooms are smaller than expected. We had a family room with a double bed and pull out small double bed for two adults and two children. Not much walking space around the beds. There were plug and usb sockets near the bed. We got a sea view room, with views of Dover port, which the kids loved. They also loved getting the free Border biccies! I thought there would be a mini fridge seeing as it was a family room, but there wasn’t one. There is a wardrobe, where we hung our coats (no coat hooks), which also housed the hairdryer, iron and iron board inside. The pillow fillings were very crumbly(?), made it uncomfortable to sleep on. Not expected for a four star hotel. The bathroom was big though. Given it was such a big bathroom, the bath tub was small, width wise. For me, it was a close fit standing between the hand rail and shower screen. While moving around, I kept pushing the shower screen open so the water was leaking on to the floor. The sofa bed is definitely not suitable for adults. The kids didn’t want to share a bed, so me and my partner had to sleep with a child each. We took turns sleeping on the sofa bed, as it gave us back ache. It was not a flat mattress, but three separate segments so the middle section was overused and had no support. We should have opted for the room with two double beds and a single bed. We had issues with controlling the room temperature. The vent was directly above the sofa bed and with the way the ceiling was built, the air/heat only came down on the sofa bed that was directly under it. The room ends up very stuffy in the night, but the cold air makes the people on the sofa bed feel very cold. The others in the group felt the same too. It wasn’t until the last night that we decided to turn it off. The rest of the group had double rooms. One had a fridge and their room looked newly renovated. Breakfast was good with lots of variety and is served in the Mr White’s Chophouse restaurant. There are sausages, bacon, hash browns, beans, mushrooms, continental goods and drinks. Only scrambled eggs are served in the buffet section, but you can request for other egg types. Seating is first come, first serve- no bookings required. Just tell the staff member your room number and they will seat you. We got to sit next to the window and you get the view of the beach. Staff are always ready to help you and they are amazing. We wanted to be seated in the bar to have some drinks and desserts, but it was full. The staff kindly offered us to be seated in the restaurant instead, which was really nice of them. Car park was a minute’s walk away at the back of the hotel. Just head out the back revolving doors and cross the road. Further down the road and down the underpass, you can get to the nearby shops and cinema. The spa/gym facilities are located in the basement of the hotel, exit the back revolving doors and turn left to go down the stairs. Overall, I would highly rate this place for location and room rates. Breakfast was lovely and staff were amazing. The bad points would be the quality of the sofa beds and small rooms. If we come back again, we would choose the room with 2 double beds and a single bed. We will also try the chophouse restaurant.

Went there for afternoon tea. Lot of crumbs on the windowsill next to our table and the floor. Waited 35 minutes for sandwiches, scones and cakes. Had to ask for tea despite ordering it. Sandwiches had very minimal filling. Scones best bit of tea. Cakes abysmal. Stale carrot cake and synthetic cheesecakes. Not cakes by my standards. We requested to not have fish, seafood or cucumber sandwiches but were given cucumber! The second pot of tea was peppermint instead of everyday tea. Service by first italian mature waiter not good, almost dismissive, even though we were one of only three tables and therefore no excuse for poor service. Young waiter tried to improve things but damage already done. I would not recommend here for afternoon tea.

Was ok room was a bit dirty with air all over the shower and room was smaller than anticipated being a family room

Room needed some tlc, views amazing, use of hot tub was lovely, tried to order room service after a long drive and was told "we are too busy, come down and get it yourselves & it's a 2 hour wait on food" Went to the pub down the road instead the next night

Excellent location, excellent staff and excellent facilities. Looking forward to coming again soon.

We had a nice overnight stay. We didn't take advantage of the amenities as our daughter was too young. We did have a lovely meal in the evening and a pleasant breakfast the next day. Our room was very nice and had been decorated to a high standard.

Beautiful view, great room delicious food! Highly recommended

Fantastic location and great staff and helpfully kind . After a 23 hour day and arrived after 11.30 pm they was great to advise on where we could get food or take a delivery. We got our food and sat at the front off the hotel early morning watching the great vies sea and lights . The room was fantastic and I felt very relaxed and very pleased. Very clean very warm and could stay there for longer . Congratulations on the team and there great performances in making ne welcome. .salutes . Hope to see you again soon . Kind regards Brethren z Companion Timothy Grendall

Hotel is mid refurb atm so some noise and banging from the building work and checking in station is in a small temporary lobby. The first room they gave me was very pokey, a bit smelly and window would not stay open. Rather oppressing. I traipsed back down, with all bags etc to ask for a better room and got one. Why they couldn’t have given me that in the first place, I don’t know. Otherwise my stay was uneventful. Room clean and fresh. Staff friendly and polite. I would stay there again.

We were really excited about our trip to Dover this weekend. However, sadly the service at the hotel was very poor. I’d pre-booked some add ons which included a bottle of champagne, a bouquet of flowers and rose petals. The rose petals were plastic, the bunch of flowers were left without water and a were a small budget bunch. The champagne was not in the room on arrival, so we called down to reception at 3:30 and asked for it to be brought up. It never arrived after calling 5 times. It eventually appeared in the room after we returned from dinner at about 8:30pm. This was disappointing, but we looked past this, until we saw the “champagne” was actually a sparkling wine and not the champagne that was advertised. We contacted the reception to tell them this, then called again… and again… eventually around 30 minutes later we had the bar manager come to our room door. He took s lock a look, and promised us it was champagne, to which my boyfriend said it wasn’t because it was labelled South African sparkling wine (we had checked online). The bar manager said the bottle was £40 from a wholesalers, we decided to look this up and it retailed on Ocado for £10… He eventually said he would swap it and a new bottle arrived. The bottle we received was LIDL’s £10 champagne! It really wasn’t what we had expected for a 4 star hotel and a £65 package. Very slow responses on the phone, and generally we wasted a lot of time this weekend chasing after things we’d pre ordered. We upgraded our room to a sea view room, the view was lovely but the room very cramped. The bed was smaller than 3 star hotels we’ve stayed at and there was very limited space, even for 2 people. The rooms bathroom was also quite dirty (photos attached). We arrived and someone was in our room trying to fix a broken bathroom mirror, which then remained broken throughout the stay. The spa was also without 2/3 of its facilities on the Saturday with the jacuzzi not working and the sauna out of use. The spa could be improved by adding robes and slippers. The younger female waiting staff in the restaurant were fabulous. Although slightly concerning that they were working late in the restaurant and then working at breakfast. Overall, it seems like a lot of corners are being cut to save money rather than providing a 4-star experience, its 3-star at best.

I received amazing guest service from Gary & Ruchit. However the service on my first and second day of stay from the Indian guy with glasses was average. Also I was told to carry plates from the bar on my own and was told there were no water bottles for the room and had to purchase. There were no room slippers. My room was not vacuumed and had to request twice. I was told the spa was fully booked. So a average experience. It was only on the last day that Gary & Ruchit were there and I felt welcomed at the hotel. However the location of the hotel is great. It has amenities that other hotels might not have in dover. It is 6 minutes walk from the main bus stop and 10 minutes from the rail station by car. Service can improve - need more people like Gary & Ruchit. I had also booked a superior delux room but was given a old double room - so not sure why!

The hotel was undergoing some major repairs whilst we stayed, meaning there was no lobby entrance and there were workmen everywhere. We sadly weren't told about this beforehand and the whole place was in chaos. This meant the service was very poor. The SPA was also a huge disappointment, feeling chaotic and cramped, though the massages somewhat made up for it. We had a largely similar experience for dinner - lovely food, but the service was very much lacking - everything once again felt really chaotic. All in all, even with the repairs completed, I'll be looking at other places to stay when I next visit Dover.

Fantastic choice for my one night Friday stay. Sea view room, well appointed, quiet and warm. Everything needed was here. Many extras available for a price. Great deals to be had. Mine was £60 room only. 👌✔️🍺💯🇬🇧🎱

Staying here for 2 days and its absolutely brillant, Rob the barman is a top cocktail maker , friendly and efficient

The deluxe rooms are lovely, the new bar looks classy and the barman Rob makes the most amazing cocktails. Well worth a visit.

Unfortunately the worst experience we have ever had in a hotel. It's annoying that the heating in the bathroom doesn't work. The fact that the radiator provided cannot be operated due to a lack of sockets in the bathroom is no glory. The fact that all the sockets in the room are switched off when the repair is attempted is also not pleasant. We reported the defects mentioned at reception. Up to this point we weren't happy with the room, but we were able to live with the idea that something could break sometimes. However, what came next is completely unacceptable. Since no other room was available and the significant deficiencies could not be remedied, we were promised a credit upon departure. This should be confirmed by email on the day of departure (01/01/2025) and instructed directly. The hotel manager contacted Best Western after the first review, but had no further response after that. Multiple questions from me remained unanswered. Such treatment is unacceptable and therefore, in our opinion, the hotel is absolutely not recommended.

Amazing staff, Great rooms lovely view

I don't normally write long reviews but I just spent a night at the Dover Marina hotel and can honestly say it was a great experience. The location and view of the Marina, Port and Dover cliffs was brilliant, rooms were classy and felt very high end, food and drinks menu at the bar was probably the best variety of fusions I have seen. Spa facilities and professionalism really on point. However the biggest draw was the staff friendliness and attitude to making sure we were comfortable and having every thing we needed. We came for a birthday occasion but I would definitely be going back for a short break away or would definitely consider for any future functions. Thank you to all the staff for making our one night really memorable. To many staff to name but I would give you more than 5 stars if I could for the exceptional service.

We recently enjoyed a weekend at Marina Dover, and the hotel vastly exceeded our expectations. The location is incredible, situated right at the foot of the beach overlooking the Channel. The spa facilities were lovely, and the rooms were of a very high standard—recently refurbished, spacious, and with a luxurious feel. The staff were exceptionally welcoming and went above and beyond to ensure we were comfortable throughout our stay. The food in the restaurant was delicious and fresh, with a menu offering a wide variety of options. The attentive and accommodating staff truly made our stay feel special and luxurious. Overall, we had a fantastic experience and would highly recommend Marina Dover for a relaxing and indulgent getaway.

Popped in for a hot chocolate and a coffee, we had 40 minutes before our train. We waited over 15 minutes for both drinks! Bar staff continued to serve after we placed our order. We then had to rush our drinks which was a shame as the hot chocolate was lovely and the taster size cake on the side was a nice touch.

Very nice Victorian hotel with very modern furnishings and furniture, it has been completely renovated and refurbished. I would recommend it to anyone as a stop before getting a ferry to the Continent. We will definitely come back. Good amenities as well, 24/7 bar too.

Very good warm welcome and so helpful as I had just lost eyesight. and they helped out in a very professional and understanding way Since this we went back for Christmas dinner and I was utterly disappointed. I hope it was because they were busy but Christmas day the food was a joke. It ruined what was supposed to be a nice Day. Inedible prawn cocktail had all ingredients but was so bland it was like the chef didn't taste it. If they had the would have noticed the rosemary sauce had all ingredients but just not the right mix. Tabasco used too much, not enough lemon juice, ketchup was minimal it need more to combat the blandness of the mayo. I know this because I have made thousands of these when I was a chef then turned silver service waiter. The main meal was cold temp check not done when left kitchen for table. The desert was Xmas pud and sauce. Stone cold sauce was cold and pudding cold. Both starter and pudding went back uneaten and the waiting staff didn't even ask why? That is a basic question for waiting staff to understand if there are any problems but nothing. I ate the main as I was so hungry I put up with the cold food and risk of food poisoning as it was no where near hot enough to stop bacteria growth. And a restaurant that holds Pierre van whites name out of this very same restaurant I would have expected so much better

We loved our short stay in this hotel!

We have stayed here twice now. Just recently again for 1 night as I was brought up in kent, so love the area . We had a lovely stay in this hotel. Room was big and clean. It is a fairly basic hotel but nice for the money. We had a lovely view of the sea from our room. The lift is a bit slow in the hotel but its an old building and lift. The staff were very attentive and polite. The food in the restaurant was fantastic. Couldn't fault it at all.

As a regular customers at this hotel, we redeemed our points to book a room for this stay. A big shoutout to the gentleman at reception, Ravi (I hope I got the spelling right). As always, he provided top quality service and upgraded our room to the Suite! Overall, it’s a great choice for a weekend break – lovely rooms, delicious food, and exceptional staff.

Room is good, location is good, but the night i stay here they hold a staff party with noisy music. When I called the reception about this at around 10pm they said it would end at 11. But it didn’t stop at 11. Meanwhile I try to called reception and nobody answer. Until 11.45 i asked again, they said it would take 15 minutes more to end. Finally the music ended at 12. I book this hotel just to find a place to rest during the trip. Don’t know why they chose this time to have a party.

Lovely evening with attentive staff in a beautiful hotel and a great selection of food and drink

Very pleasant hotel, spacious and clean room, very well located, beautiful view! Very welcoming staff and very good breakfast, the only downside for us was the very long wait during dinner but we had a commercial gesture. I highly recommend!

There was a bit of a mix up over the festival menu. It was rather cold in the restaurant.

We had a great experience here ! We celebrated christmas there and enjoyed a delicious meal at the hotel restaurant. The breakfast was really good with a lot of choice The spa was clean and very good to relax The rooms were very cosy and clean I really recomend and i will come back 🥰

This hotel is a pleasant place to stay. The food was good, the room was clean, and it offered nice facilities like a hot tub and steam room.

Beautiful location, and incredibly helpful staff. Felt very welcomed, and the spa facilities were perfect after a long drive to the hotel! Highly recommended.

First day, started a bit messy but helped nicely

Went here for our works do,lovely location great place but the place was completely over run.To many people not enough bar staff. Meal wasn't great but probably because of the volume of people and to longer wait in-between courses.would I come back and stay hell yeah would I recommend a Christmas do no.

I just visited the new bar which was recently opened in this hotel,it was a really nice experience,the interior ambience was soo good and the staff including bar manager 'Cha' was very helpful and we got an amazing service.Highly recommended this place.

The food and drinks here are absolutely fantastic!!!!Every dish is thoughtfully prepared, bursting with flavor, and beautifully presented. The drinks are equally impressive perfectly balanced, creative, and refreshing. Whether you're a foodie or just looking for a great spot to relax, this place exceeds expectations. Highly recommend!

I had such a fantastic experience here.The food was absolutely gorgeous.we ordered the Glendfidge, and I also tried the Tiramisu. The flavors were incredible, and everything tasted so fresh and delicious. A big shoutout to Chanilka for their outstanding customer service! They were so friendly and attentive, which made the whole dining experience even better. This is the perfect place to come with family and friends. Highly recommend it!!!!!

Bar cafe / food so overpriced, terrible! Won't be eating or drinking (hot) beverages here again! So bad!

Bar staff are really nice. Room was decent for price - clean and bathroom was fully stocked with goodies and spa included. Spa was good but no pool. Still, it was nice and clean. Gym looks good. All in all, good. Only issue is the automatic door goes towards you when you enter up the main entrance stairs - bit of a health amd safety issue in my opinion. Lift also takes forever, so just walk if you can.

Amazing staff. Good food. Rooms are amazing. View is adorable.

Amazing hotel staff .Big shout out to Ravi hue is upgrade the room .Amazing night at Presidential suit Thanks Ravi -Top service

The windows leak, but the heating is OK. The bathroom facilities are crammed into a super small space. The beds are comfy, but the pillows are hard.

I loved the room and the view, and the staff and location were amazing The sauna/ steam rooms and spa were nice and well maintained. It was small but not too busy or crowded. Booked a massage as well and it was well worth it.

Great place. Right on the sea front. Rooms very clean

It's easy to get lost in the backrooms

Great old building with modern well organised facilities, headed by friendly staff

Nothing was any problem. Great service. Rooms were clean and comfy. Food in the restaurant was great. Good breakfast too. Thank you.

Avoid at all costs. Our room walls were shaking from the loud parties in the hotel. Reception says tough luck, we don't care. If you want to have a sleep, go somewhere else. Unacceptable behavior. And the hotel sucks anyway, ripe for full renovation. Hallways are damp and smell of piss.

We were after a long, hard journey and this hotel was just what we needed. great staff. amazing room. we were given a room with a sea view. The room has a refrigerator, hairdryer, iron. tea coffee cookies. It is also possible to drink a bottle of wine, which is already waiting for you in the room (for a fee). Polite staff and excellent greeting. here 5 star is not enough to evaluate the quality of this hotel. Thank you

We had dinner in both Marco pierre White's Chop House and Wheeler"s for fish and chips. Both are delicious food experiences with very kind staff and gorgeous sea views. Highly recommended.

Super wow for a current value 👌

An old gem! Lovely workers and very helpful. We are big family ( we booked the family room) we were comfy.

The rooms are a bit small, although the bathroom is a good size. The location and restaurant are good. But they have a very small and terribly slow elevator. I was able to write this entire review while the elevator arrived for me. Appalling

This is the most horrible 4* hotel I have ever stayed in. 1) The air conditioning did not work. It was either freezing cold or extremely hot. If you wanted a temperature change you had to go to reception every time to get them change the room temperature from their end 2) the rooms are very small 3) the windows do not close properly. Therefore it is very windy and you can hear the street noise very strongly 4) the reception NEVER answers the phone. So each time you had to go there 5) the spa never answers the phone either 6) at the reception you have to wait at least 10 minutes every time until you get assistance 7) the elevator is totally old and you have to wait at least 5 minutes for it every time 8) there are no water bottles in the room 9) the breakfast buffet is extremely one-sided. No comments on the buns. They are hard like a stone 10) the floors creak so loudly that you can't sleep at night because you can hear all your room neighbors walking 11) the room magnet card did not work several times 12) and for this disaster I paid more than 200€ per night

The room is declared as having 2 double beds, but one of them is a folded-out sofa. We asked the staff about it. Apparently there are no rooms that meet this requirement. Quite wrong for the price. It was said that someone from room service would come and the sofa would be provided with a proper mattress. However, the woman from room service spoke even worse English than the man at reception. Apparently she had no idea what to do and then left after a short while without anything being done to the “bed”. There are also no refrigerators, but there is an unnecessary television, who needs that these days? The bathroom was good and relatively modern, which cannot be said about the rest of the facilities. The location is good, but if you are unlucky there is no sea view. Overall I'm really disappointed. You should be able to expect more from a 4 star Best Western.

This hotel surprised us. The building is very old but kept in great condition and updated. The rooms are small but very comfortable. The restroom was updated as well. We booked a superior ocean view room with a balcony, and I'm so glad we did. Beautiful views, and we actually used the balcony! If privacy on the balcony is important to you, there is none, however, as it's one big balcony with little waist high fences separating the spaces between rooms. It's not a huge deal, but it's worth mentioning. Also, the bar downstairs was popping every night, with a great selection of beers, wines, and cocktails. If we ever visit Dover again, we'd definitely stay here.

Lovely staff who has given un the best deluxe suite

The hotel offers a fantastic location, right in front of the beach, which made for a wonderful stay. The service was very nice and attentive. However, there are a few areas where the hotel could improve. The lift is really slow and small, which made it inconvenient to use. I found myself opting for the stairs most of the time. Additionally, there was a gap between the door and the door frame in my room. This allowed light to enter, creating the impression that someone could peep through the gap. As someone who prefers complete darkness to sleep, this was a bit bothersome. Despite these minor issues, the price-to-quality ratio is reasonable.

Nice hotel for a night to catch the boat early in the morning. Nice room, but you have to open the window carefully. Very rotten wood. Renovated inside, but still needs to be done outside. Staff was very friendly!

Had a main course and a dessert which were very nice and well prepared and presented. The violin player was also very good

When you get an upgrade from standard to executive, you have nothing left to say except 'Thank you'.!

Great service from Ravi at the front desk. Beautiful views of the harbor and France!

Very well located for Dover port, with a great fish and chips restaurant Cullins Yard and a Greggs for breakfast for nearby!

Went for lunch in the bar and sat in the window. Service was good. Food was good.

My friend and I recently enjoyed a dayuse stay at the Best Western Premier Dover, and it was a fantastic experience. The staff were incredibly welcoming and efficient, making the check-in process a breeze. We were even given a parking permit for the hotel's car park behind the building. Our room on the third floor was spotless and beautifully presented. The view from the window was absolutely breathtaking – overlooking Dover Beach itself. It felt like we were in paradise! The bathroom was also well-appointed and clean. Considering the price, I would highly recommend this hotel to couples and friends looking for a relaxing and enjoyable day stay.

Great and nice hotel. Had an awesome view of the beach. Mattresses were really good.

Beautiful hotel which pulls off the tricky combination of the classic south coast hotel with modern facilities. The owners have ambitious plans for a comprehensive range of room types and even squeezing in a carriage drive. You won’t be disappointed if you stay here.

CLEAN!!! Great location, walkable to the ferries and marinas, and also the city center is only a six or seven minute walk away. There were two maintenance issues in my room that I only mentioned when I checked out and I’m confident it’ll be addressed. All of the staff in reception and bar/restaurant are well dressed, professionally groomed and mannered. Good value for the price I paid for the room as well as my bar/restaurant service. I will definitely be staying here again next year.

This hotel has a touch of history. The old creaking and sloping floors of the corridors bring their own spice to this otherwise very modern look. The beds were great and the breakfast plentiful. The only small minus comes from the poor quality of work in the bathrooms of the rooms (disadvantages of the former profession), but in terms of materials and overall appearance, they are great. We were here on a business trip and the close location to the harbor suited us perfectly. What a sea view!

Beautiful old building with the beach right out the front and a view of Dover Castle and the White cliffs.

Nice hotel and reasonable rates, our room overlooked the port, which was beautiful. The room was clean, and the bed was comfortable. We ordered room service and this was easy and fast to do. Would definitely stay again as this was a stay for our onward travel plans.

These old buildings look character full but often have many disadvantages over a purpose built modern building. Room was noisy at night. The noise was coming from the port. The room lacked the ability to block this noise out. Service was good and the 2 meals I had in the hotel were good. It also has a better location than most of the other hotels in Dover.

Great location with good views from the room, however the hotel is in massive need of tlc as well as the rooms, they’re extremely worn out. Beds really uncomfortable and very small so could not get a good night sleep. Bathroom surprisingly looked really well, was cleaned and had good toiletries. Rooms are also quite small and the tv is not in front of the bed which makes is uncomfortable to watch it. For the price paid is not necessary a good value as they’re better hotels in the area, but it is certainly an overated place for the beach views. It certainly does not met the 4* hotel standards for the cleanliness of the public areas, reception staff which are ignoring guests to sort “restaurant issues” in the middle of check-in their guests, which is an unprofessional service. Nevermind the lift that is just ridiculous, old, and waiting forever. It is a 3* with indulgence.

Megan on the front desk was amazing and set the tone for the entire duration of my stay. Thank-you for making me feel welcome! Everything was super. Will definitely return.

I didn't stay here or eat. I enjoyed the service in the bar area and staff were really nice. I looked at the food menu and looked decent and also the deals they have on rooms including 3 courses and the breakfast. They have this time of year since great deals and would definitely recommend this place for meeting people and being well looked after! Also a great place for functions too! Will more than likely be a 5 Star when I stay and eat!

Great place to sit out and have lunch have been to the Best Western many times and never disappointed

Always excellent food; well cooked and presented. Good location overlooking the harbour, with nice atmosphere.

Very Nice, great food, nice clean rooms with comfortable beds. Very Nice service. Could use another elevator.

The service my wife and received was first class. Had query which had nothing to do with the Hotel but a manager and lady from reception really helped me out going out of their way. Highly recommend the Hotel. L van der Veen.

I had an 8 night stay split over two weeks at the hotel with my colleagues. My colleagues had such a poor stay in the 1st week they cancelled their following weeks stay and spent the week in the premier inn and warned all of our colleagues about the hotel too. 1st week i was supposed to check in on sunday but work had other plans for me so i phoned sunday morning and told them i would be checking in until Wednesday, i didnt want to cancel and i was happy to pay for the unused nights. I arrive Wednesday and they state as i was a no show they had cancelled my room. After a lot of toing and froing they finally gave me a room the room was tiny and had a view of scaffolding, the scaffolding was upto the window so you couldnt have the curtains open incase someone appeared at your window. On week 1 i also had no wifi in my room, i mentioned this daily to the front desk and they assured me it was working, alas because my room was as far away from the router as possible it couldn't be detected on multiple devices. 2nd week i was put in another small room this time the aircon vent rattled constantly despite being turned off, 2 phone calls were lodged with front desk and despite stating someone would come up and deal with it no one arrived. So packed up and insisted they moved me thankfully they put me in a much larger room. The room was fine apart from the tv guide didnt work which is awkward when the tv remote didnt have numbers on it to change channels. The bathroom was freezing, its sole heat source was a small towel rail. The whole hotel could do with a refresh and run over with a paint brush. Finally the staff. On two occasions i held a door open for a member of staff and they bowled straight through no thank you's. I spend approx 150nights a year in hotels and decided to mix things up by using best westerns but if this is the standard of the chain i think i will go elsewhere.

My husband and I both had a 1 hour massage at the hotel's spa (as a couples' voucher experience). My masseur Khasun was excellent. Many thanks.

Best hotel in Dover, incredible views and rooms.

Lovely and cosy hotel with great location! Friendly staff, clean around. Delicious breakfast and food at all at the restaurant. We had room with sea view and balcony. Jacuzzi and spa area are lovely, but I would add a swimming pool also 😇 The hotel is very close to the Station Dover Priory, 15 min walking. One thing I didn't like that rooms don't match photos from the website. Our room was smaller than expected. Bed is comfortable, but not big. However, I saw staff take care of their customers. Thank you for having us!

We had a really nice stay, our room was sea facing and spacious. The service was excellent and staff were friendly and helpful. The spa treatment was good. The food was excellent. Overall we really enjoyed our stay and will definitely be back in the summer.

Lovely place, friendly staff and a great breakfast. Only here one night but made use of the spa facilities and enjoyed the view across the English channel. Very convenient for ferry access too.

We had a great time at the hotel. The spa was especially nice, and the massage very relaxing. We initially had a room that was noisy because there was a problem with the AC. We had to ask multiple times on the phone for them to change our room but they eventually did and were helpful and nice about. We also had the afternoon tea which was really tasty. It was very nice that the spa was accessible the whole two days even tho we only stayed a night.

Stayed here before getting an early morning ferry to Calais. Well worth staying here the night before a ferry as it’s a 10 minute drive. Nice sightseeing spot and good places to eat.

Bed much too small for 2 adults. Room upgrade was possible but for an extra £400.

Great luxurious hotel just on the sea front. Wonderful view of the Dover bay with ships and ferries moving in and out through the day. Can be seen from the window itself. Great food. Had one of the best biriyani in UK.

Had a great stay at this hotel. All staff were great. Room was clean & tidy but not sure how legal the gap under the room door (fire door) is. Only had one towel but once we visited reception, housekeeping was too us in less than 5 minutes. Shame hotel doesn’t have its own parking as you have to park in the wharf behind. Could be a very wet walk when raining. Bar staff very friendly but bar area needed some more seats as after being out both of our nights we fancied a beer. Got served quickly but nowhere to sit so sat at bar first night which was not comfortable . Second night sat outside which was cold.

Great veiw, nice Menu and top service

It's a fantastic hotel in a great location with fantastic staff, unfortunately let down by very poor maintenance. We stayed for the night and after reading reviews I hoped it wouldn't be as described in the negative ones but unfortunately the issues mentioned were there waiting for us. Having said that though if you ignore the fact it's meant to be a four star hotel then it's really very nice. Our room meant well and the views over the harbour were brilliant. The restaurant was fantastic as was our meal, cooked to perfection and served by very attentive staff. The hotel bar was cosy and relaxing and again the bar staff were brilliant. The breakfast was again Fantastic with everything for everyone's needs. It's a very old building but really shouldn't be an excuse for the really quiet poor maintenance issues we had. Would visit again and would recommend but not for more than a couple of nights for me. :Edited for the purpose of the reply to my review. This review was of my one and only visit to Dover best western and I have not as suggested in the reply left positive reviews for it before. I was fair in my my review but obviously the establishment like to make things up to bat away negative reviews rather than actually deal with issues so often reported. So now I shall add the supporting photos which I hadn't originally, like A loose radiator in bathroom. Main door catch broken so door didn't shut properly without slamming. Shower frame pulling off of wall. Stained pillow upon arrival. Bathroom sink constantly backing up and smelling of dirty drains. Toilet pulling off of wall Bottom of bathroom door blown through water damage and being a cheap hollow door.