Best Western Premier Dover Marina Hotel & Spa in Dover - Phone Number, Reservations, Reviews

Avoid at all costs. Our room walls were shaking from the loud parties in the hotel. Reception says tough luck, we don't care. If you want to have a sleep, go somewhere else. Unacceptable behavior. And the hotel sucks anyway, ripe for full renovation. Hallways are damp and smell of piss.

We were after a long, hard journey and this hotel was just what we needed. great staff. amazing room. we were given a room with a sea view. The room has a refrigerator, hairdryer, iron. tea coffee cookies. It is also possible to drink a bottle of wine, which is already waiting for you in the room (for a fee). Polite staff and excellent greeting. here 5 star is not enough to evaluate the quality of this hotel. Thank you

Super wow for a current value 👌

We had dinner in both Marco pierre White's Chop House and Wheeler"s for fish and chips. Both are delicious food experiences with very kind staff and gorgeous sea views. Highly recommended.

An old gem! Lovely workers and very helpful. We are big family ( we booked the family room) we were comfy.

The rooms are a bit small, although the bathroom is a good size. The location and restaurant are good. But they have a very small and terribly slow elevator. I was able to write this entire review while the elevator arrived for me. Appalling

This is the most horrible 4* hotel I have ever stayed in. 1) The air conditioning did not work. It was either freezing cold or extremely hot. If you wanted a temperature change you had to go to reception every time to get them change the room temperature from their end 2) the rooms are very small 3) the windows do not close properly. Therefore it is very windy and you can hear the street noise very strongly 4) the reception NEVER answers the phone. So each time you had to go there 5) the spa never answers the phone either 6) at the reception you have to wait at least 10 minutes every time until you get assistance 7) the elevator is totally old and you have to wait at least 5 minutes for it every time 8) there are no water bottles in the room 9) the breakfast buffet is extremely one-sided. No comments on the buns. They are hard like a stone 10) the floors creak so loudly that you can't sleep at night because you can hear all your room neighbors walking 11) the room magnet card did not work several times 12) and for this disaster I paid more than 200€ per night

This hotel surprised us. The building is very old but kept in great condition and updated. The rooms are small but very comfortable. The restroom was updated as well. We booked a superior ocean view room with a balcony, and I'm so glad we did. Beautiful views, and we actually used the balcony! If privacy on the balcony is important to you, there is none, however, as it's one big balcony with little waist high fences separating the spaces between rooms. It's not a huge deal, but it's worth mentioning. Also, the bar downstairs was popping every night, with a great selection of beers, wines, and cocktails. If we ever visit Dover again, we'd definitely stay here.

The room is declared as having 2 double beds, but one of them is a folded-out sofa. We asked the staff about it. Apparently there are no rooms that meet this requirement. Quite wrong for the price. It was said that someone from room service would come and the sofa would be provided with a proper mattress. However, the woman from room service spoke even worse English than the man at reception. Apparently she had no idea what to do and then left after a short while without anything being done to the “bed”. There are also no refrigerators, but there is an unnecessary television, who needs that these days? The bathroom was good and relatively modern, which cannot be said about the rest of the facilities. The location is good, but if you are unlucky there is no sea view. Overall I'm really disappointed. You should be able to expect more from a 4 star Best Western.

Lovely staff who has given un the best deluxe suite

Very good warm welcome and so helpful as I had just lost eyesi ght and they helped out in a very professional and understanding way

The hotel offers a fantastic location, right in front of the beach, which made for a wonderful stay. The service was very nice and attentive. However, there are a few areas where the hotel could improve. The lift is really slow and small, which made it inconvenient to use. I found myself opting for the stairs most of the time. Additionally, there was a gap between the door and the door frame in my room. This allowed light to enter, creating the impression that someone could peep through the gap. As someone who prefers complete darkness to sleep, this was a bit bothersome. Despite these minor issues, the price-to-quality ratio is reasonable.

Nice hotel for a night to catch the boat early in the morning. Nice room, but you have to open the window carefully. Very rotten wood. Renovated inside, but still needs to be done outside. Staff was very friendly!

Had a main course and a dessert which were very nice and well prepared and presented. The violin player was also very good

Great service from Ravi at the front desk. Beautiful views of the harbor and France!

When you get an upgrade from standard to executive, you have nothing left to say except 'Thank you'.!

Went for lunch in the bar and sat in the window. Service was good. Food was good.

Very well located for Dover port, with a great fish and chips restaurant Cullins Yard and a Greggs for breakfast for nearby!

Great and nice hotel. Had an awesome view of the beach. Mattresses were really good.

My friend and I recently enjoyed a dayuse stay at the Best Western Premier Dover, and it was a fantastic experience. The staff were incredibly welcoming and efficient, making the check-in process a breeze. We were even given a parking permit for the hotel's car park behind the building. Our room on the third floor was spotless and beautifully presented. The view from the window was absolutely breathtaking – overlooking Dover Beach itself. It felt like we were in paradise! The bathroom was also well-appointed and clean. Considering the price, I would highly recommend this hotel to couples and friends looking for a relaxing and enjoyable day stay.

Beautiful hotel which pulls off the tricky combination of the classic south coast hotel with modern facilities. The owners have ambitious plans for a comprehensive range of room types and even squeezing in a carriage drive. You won’t be disappointed if you stay here.

CLEAN!!! Great location, walkable to the ferries and marinas, and also the city center is only a six or seven minute walk away. There were two maintenance issues in my room that I only mentioned when I checked out and I’m confident it’ll be addressed. All of the staff in reception and bar/restaurant are well dressed, professionally groomed and mannered. Good value for the price I paid for the room as well as my bar/restaurant service. I will definitely be staying here again next year.

This hotel has a touch of history. The old creaking and sloping floors of the corridors bring their own spice to this otherwise very modern look. The beds were great and the breakfast plentiful. The only small minus comes from the poor quality of work in the bathrooms of the rooms (disadvantages of the former profession), but in terms of materials and overall appearance, they are great. We were here on a business trip and the close location to the harbor suited us perfectly. What a sea view!

Beautiful old building with the beach right out the front and a view of Dover Castle and the White cliffs.

Nice hotel and reasonable rates, our room overlooked the port, which was beautiful. The room was clean, and the bed was comfortable. We ordered room service and this was easy and fast to do. Would definitely stay again as this was a stay for our onward travel plans.

These old buildings look character full but often have many disadvantages over a purpose built modern building. Room was noisy at night. The noise was coming from the port. The room lacked the ability to block this noise out. Service was good and the 2 meals I had in the hotel were good. It also has a better location than most of the other hotels in Dover.

Great location with good views from the room, however the hotel is in massive need of tlc as well as the rooms, they’re extremely worn out. Beds really uncomfortable and very small so could not get a good night sleep. Bathroom surprisingly looked really well, was cleaned and had good toiletries. Rooms are also quite small and the tv is not in front of the bed which makes is uncomfortable to watch it. For the price paid is not necessary a good value as they’re better hotels in the area, but it is certainly an overated place for the beach views. It certainly does not met the 4* hotel standards for the cleanliness of the public areas, reception staff which are ignoring guests to sort “restaurant issues” in the middle of check-in their guests, which is an unprofessional service. Nevermind the lift that is just ridiculous, old, and waiting forever. It is a 3* with indulgence.

Megan on the front desk was amazing and set the tone for the entire duration of my stay. Thank-you for making me feel welcome! Everything was super. Will definitely return.

I didn't stay here or eat. I enjoyed the service in the bar area and staff were really nice. I looked at the food menu and looked decent and also the deals they have on rooms including 3 courses and the breakfast. They have this time of year since great deals and would definitely recommend this place for meeting people and being well looked after! Also a great place for functions too! Will more than likely be a 5 Star when I stay and eat!

Always excellent food; well cooked and presented. Good location overlooking the harbour, with nice atmosphere.

Great place to sit out and have lunch have been to the Best Western many times and never disappointed

Very Nice, great food, nice clean rooms with comfortable beds. Very Nice service. Could use another elevator.

My husband and I both had a 1 hour massage at the hotel's spa (as a couples' voucher experience). My masseur Khasun was excellent. Many thanks.

I had an 8 night stay split over two weeks at the hotel with my colleagues. My colleagues had such a poor stay in the 1st week they cancelled their following weeks stay and spent the week in the premier inn and warned all of our colleagues about the hotel too. 1st week i was supposed to check in on sunday but work had other plans for me so i phoned sunday morning and told them i would be checking in until Wednesday, i didnt want to cancel and i was happy to pay for the unused nights. I arrive Wednesday and they state as i was a no show they had cancelled my room. After a lot of toing and froing they finally gave me a room the room was tiny and had a view of scaffolding, the scaffolding was upto the window so you couldnt have the curtains open incase someone appeared at your window. On week 1 i also had no wifi in my room, i mentioned this daily to the front desk and they assured me it was working, alas because my room was as far away from the router as possible it couldn't be detected on multiple devices. 2nd week i was put in another small room this time the aircon vent rattled constantly despite being turned off, 2 phone calls were lodged with front desk and despite stating someone would come up and deal with it no one arrived. So packed up and insisted they moved me thankfully they put me in a much larger room. The room was fine apart from the tv guide didnt work which is awkward when the tv remote didnt have numbers on it to change channels. The bathroom was freezing, its sole heat source was a small towel rail. The whole hotel could do with a refresh and run over with a paint brush. Finally the staff. On two occasions i held a door open for a member of staff and they bowled straight through no thank you's. I spend approx 150nights a year in hotels and decided to mix things up by using best westerns but if this is the standard of the chain i think i will go elsewhere.

The service my wife and received was first class. Had query which had nothing to do with the Hotel but a manager and lady from reception really helped me out going out of their way. Highly recommend the Hotel. L van der Veen.

Best hotel in Dover, incredible views and rooms.

Lovely and cosy hotel with great location! Friendly staff, clean around. Delicious breakfast and food at all at the restaurant. We had room with sea view and balcony. Jacuzzi and spa area are lovely, but I would add a swimming pool also 😇 The hotel is very close to the Station Dover Priory, 15 min walking. One thing I didn't like that rooms don't match photos from the website. Our room was smaller than expected. Bed is comfortable, but not big. However, I saw staff take care of their customers. Thank you for having us!

We had a really nice stay, our room was sea facing and spacious. The service was excellent and staff were friendly and helpful. The spa treatment was good. The food was excellent. Overall we really enjoyed our stay and will definitely be back in the summer.

Lovely place, friendly staff and a great breakfast. Only here one night but made use of the spa facilities and enjoyed the view across the English channel. Very convenient for ferry access too.

We had a great time at the hotel. The spa was especially nice, and the massage very relaxing. We initially had a room that was noisy because there was a problem with the AC. We had to ask multiple times on the phone for them to change our room but they eventually did and were helpful and nice about. We also had the afternoon tea which was really tasty. It was very nice that the spa was accessible the whole two days even tho we only stayed a night.

Stayed here before getting an early morning ferry to Calais. Well worth staying here the night before a ferry as it’s a 10 minute drive. Nice sightseeing spot and good places to eat.

Bed much too small for 2 adults. Room upgrade was possible but for an extra £400.

Great luxurious hotel just on the sea front. Wonderful view of the Dover bay with ships and ferries moving in and out through the day. Can be seen from the window itself. Great food. Had one of the best biriyani in UK.

Great hotel in a lovely sea view location! Awesome staff, especially the bar manager, what a legend! But the massages we had weren't good at all, it was more like a rub. Everything else apart from that was perfect! I would recommend them.

Had a great stay at this hotel. All staff were great. Room was clean & tidy but not sure how legal the gap under the room door (fire door) is. Only had one towel but once we visited reception, housekeeping was too us in less than 5 minutes. Shame hotel doesn’t have its own parking as you have to park in the wharf behind. Could be a very wet walk when raining. Bar staff very friendly but bar area needed some more seats as after being out both of our nights we fancied a beer. Got served quickly but nowhere to sit so sat at bar first night which was not comfortable . Second night sat outside which was cold.

It's a fantastic hotel in a great location with fantastic staff, unfortunately let down by very poor maintenance. We stayed for the night and after reading reviews I hoped it wouldn't be as described in the negative ones but unfortunately the issues mentioned were there waiting for us. Having said that though if you ignore the fact it's meant to be a four star hotel then it's really very nice. Our room meant well and the views over the harbour were brilliant. The restaurant was fantastic as was our meal, cooked to perfection and served by very attentive staff. The hotel bar was cosy and relaxing and again the bar staff were brilliant. The breakfast was again Fantastic with everything for everyone's needs. It's a very old building but really shouldn't be an excuse for the really quiet poor maintenance issues we had. Would visit again and would recommend but not for more than a couple of nights for me. :Edited for the purpose of the reply to my review. This review was of my one and only visit to Dover best western and I have not as suggested in the reply left positive reviews for it before. I was fair in my my review but obviously the establishment like to make things up to bat away negative reviews rather than actually deal with issues so often reported. So now I shall add the supporting photos which I hadn't originally, like A loose radiator in bathroom. Main door catch broken so door didn't shut properly without slamming. Shower frame pulling off of wall. Stained pillow upon arrival. Bathroom sink constantly backing up and smelling of dirty drains. Toilet pulling off of wall Bottom of bathroom door blown through water damage and being a cheap hollow door.

Great veiw, nice Menu and top service

Wonderful hotel at a wonderful location with a wonderful view and wonderful staff as well as service! It also has a spa, gym, steam, sauna and jacuzzi!

Wheelers. Fantastic Cod and chips for me Tender chicken burger for the other half. Delish tartar sauce. Tasty Calamari and refreshing Curious lager and peroni. Friendly staff and a lovely view in the far end of Wheelers.

We had such a lovely stay at this hotel. Facilities are really great. The beds were really comfy and the rooms clean and nicely decorated. We had a balcony room which was lovely with views of the sea. The restaurant was really good with the fish and chips/starbucks place next door equally as good. The spa was fabulous. Lovely massage and relaxation time. By far the most impressive aspect of this hotel though is the across the board, amazing staff, who are so accommodating, professional, friendly and cannot do enough to assist you and make you feel welcomed. Really high standards of staffing so congratulations to each and every member of your team and to your management who must be instilling that from the top. Thank you for a lovely, relaxing and fun stay.

Excellent hotel, lovely staff. Only thing I would of liked was more secure parking for peace of mind parking is a short walk away in a public marina carpark so didn't feel too happy leaving my car there over night.

The experience in the bar was awful! Lack of explanation! Basically it's a very very expensive Weatherspoons! No table service. The Calamari was cheap, rubbery and not enjoyable! Fish and chips - Fish was chewy/rubbery - Batter over cooked! Long wait for food. Multiple couples complaining around us!!

Had a lovely time here with the missus for our 1 year anniversary. Shout-out to Gary who was a great receptionist and helped give us ideas on what to do. Would definitely come back here.

The location is very nice, the rooms are very clean, quality service, try it and you will see in short ✌️✌️

Inside definitely looks better than the outside, the beds are comfortable. The lighting is great especially if you doing makeup . Plenty of mirrors. Only problem is the lift it’s super slow and small. For the size of the hotel they should consider adding at least two more lifts in the building.

Great price and the room with the sea view was lovely. Room was spotless and the shower was amazing. Definitely will stay again. Spa treatments were wonderful.

Excellent location for the ferry port. The room was big enough and had an excellent TV with a good selection of channels. The bathroom was good but the shower was a little cramped for me as I'm 187cm. The reason for 4* for the room is the terrible drafts from the windows. It's an old building and has single glazed sash windows which have massive air gaps. When the wind is blowing it's like the window is wide open. Service was very good.

So beautiful.best western premier hotel is very nice and goog looking.

Would love to give it more than 5 stars, from even before we got there the staff on the phone had made us feel at ease and answered my questions politely and happily. Once there we were blown away by the whole place and staff that greeted us and all our dealings with them throughout our stay. It was extremely difficult to leave and go home. Thank you team at Best Western for the hospitality.

Couldn't have asked for better. Beautiful stay. Staff were lovely. Food excellant. Loved every minute.

We went for a friend's wedding. The building was lovely for such an event. All of the staff were fabulous. The vegan options were adequate, just wish that more imagination was used, especially for pudding ... No one wants fruit whilst everyone else is eating crumbles and pies!

A little bit of work needed but overall a really nice place

I came here for a massage and it was amazing, really lovely, kind staff, has a lovely little gym, hot tub and the relaxation room is wonderful Staff helpful and friendly, I would defiantly recommend.

Great welcome and service throughout my stay.