Costa Coffee in Bristol, City of

The worst costumer service I have ever experienced. Stuff is very unfriendly and they are mixing orders/ giving partial orders, they seem like they are confused all the time. No effort to help costumers who are unable to carry their orders due to injuries. Never going back to this place!!

Go to M&S or the Willow instead. Costa Coffee isn't worth it here. There's a tense atmosphere and it is just coffee 😔☕

Go to the Willow Cafe over the road, much nicer staff, much nicer food, and not full of smokers outside the front door. Staff on the tills here seem overworked and treated poorly by managers to say the least.

Really poor and slow service today. For 5 members off staff, you wouldn't expect the queues they had. The people queuing at the till were left for up about 10-15 mins before being served. The people purchasing from the screens were queuing through the cafe itself. I waited 20 minutes for a hot chocolate and latte and then a further 10 mins for food, which was overcooked, and my drink was by this time luke warm. There was hardly any food left. Staff were turning up for click and collect and being told they didn't have what was order. More refunds were being given out than drinks. For a Costa that you would expect to be busy due to its location, you expect it to be managed better. Especially when being used by Dr's, nurses, other staff members, and patients.

Dirty tables not cleared. Disgusting for a Costa in a hospital setting

Very poor service. Understaffed, order on screen so no flexibility for dietary needs. No cream for drinks, but not informed when ordering. Very slow.

Sadly quite a poor experience at this Costa while visiting Southmead hospital while my wife was an in patient on the maternity ward. They have screens to order food from but they don't put anything out of stock. I ordered a Mac and cheese and a large decaf caramel latte and a lemon muffin from the screen, they had no Mac and cheese and no lemon muffins but I had to prompt them to ask. They just removed my order from the preparing screen without talking to me about it at all. Very poor service. I get being busy but that is honestly just a bit rude...

2 baristas, one working, the other one just typing on her phone and laughing, 7 people waiting in a queue. It’s a joke

Very bad coffee, they used the same coffee pod for my coffee as well. They gave me burned and watered coffee. This is stealing . I don't recommend it at all

Ridiculously waiting time, a total chaos, no one knows what is going on.

So slow, and so expensive! Over £10 for a drink, sandwich and cake, just simple exploitation of people in need

Really slow and unprofessional staff. One person in particular unfortunately I don’t know his name but was bossing around all of his colleagues loud enough for everyone to hear. They all looked scared of him. It didn’t appear there was a supervisor on shift, as I overheard him say he wasn’t one but he was talking to everyone like crap and acting as though he was one. Tables all needed clearing even though there were about 6 team members in. Very slow service. Another thing I’ll add is a few of them were wearing really filthy white trainers which isn’t what you want to see when they’re handling your food and drink. Costa management should make uniform policy to be clean black shoes because it was unprofessional to look at and quite gross. The man that served me seemed very nice I believe he was fairly new to the job, but the only decent member of staff you have in there. In general it was very dirty as well as unclear tables just general dust. Behind the counter what was visible to the eye was very dirty its no wonder people die when dairy products get mixed up everything’s just everywhere. It doesn’t seem very safe for people who do have allergies.

Should be closed down for a deep clean. 4 stars for food as I only had a cake.. service dreadfully slow. Filthy dirty behind the counter especially. I picked a clump of hair/ dust from the biscuit display, so obviously the stock isn't rotated or area cleaned very often. Tables dirty and sticky. This was only 15 mins after opening, 4 people there. Would have expected the chilled cabinet to be restocked and tidy but instead it looked as it was left from the previous day. Pretty disgusting for a hospital environment

Seen plenty of reviews about this costa having unfriendly staff and slow service, I have never seen or experienced that here. There is always friendly, efficient staff. The tables are always clean and the atmosphere in the seating area is always pleasant.

It's a hospital so not fun but nice coffee

Avoid like the plague, the unfriendly staff were to busy chatting amongst themselves than concentrating on the job in hand, disgusting coffee after waiting 20 minutes. Warmed my pastry, when I said I didn’t want it warm, instead of giving me fresh ones, proceeded to give me the original. Worse Costa I’ve ever experienced.

Rude staff, not willing to do anything for their customers, Let me down as southmead hospital staff. nearly £5 for a custom made small drink that wasnt even made properly. fortunately we have a coffee shop on the 5th floor that is much much better and cheaper.

Shocking experience, 5 members of staff who seemed to be deliberately working slowly. Between the chats and the ambling around they just seemed to be in slow motion. People were leaving the queue because they had been waiting for over 30 minutes! It wasn’t even that busy.

Great staff..Will go again now I'm a regular looking for caffeine fix.

Waited in a queue for 15 minutes just for them to have run out of ice (a basic ingredient) without a notice saying otherwise. Always a painfully slow queue and drinks done poorly. A staff member was prioritising wiping the crumbs off a cake stand instead of serving the massive line of customers waiting for ages.

My experiences at Costa Coffee in Southmead Hospital were consistently disappointing. During my first visit, despite placing my order quickly, I ended up waiting for 25 minutes, observing others who arrived later receiving their drinks before me. The second visit, in the early morning, was equally disheartening as I was the sole customer waiting in line and was completely ignored for a frustrating duration of 5 minutes. One staff member focused on making coffee for another customer while the other staff member glanced at me and then walked away. Overall, the service at Costa Coffee in Southmead Hospital fell short of expectations, both in terms of efficiency and customer attentiveness.

Poor. Never any cream and still charge the same. No discount. Stafflook depressed.

3 people working, no hurry about them considering they had a queue halfway down the hospital. Need people that work faster or more proactive with the queue. Waited aslong as I could before I had to go to appointment so didn't buy anything. Several other people walked away because the queue simply wasn't moving and the ladies didn't care.

staff so rude and unhelpful. they really should not work in an hospital. this is the Costa furthest away from entrance. worst customer service I've ever known

If you want to queue for half an hour for a bucket of coffee flavoured hot milk and a £4 egg sandwich served by a surly teenager this is your place.

Some training needed. Hard to find a more inefficient team. Long queue, 5 staff behind the counter and at times only one making coffee.

Paige - I hope you read this or one of your superiors show you this. You work in a hospital, it's a sad place at the best of times. Your demeanor and attitude makes this much much worse for people coming into Costa that have the misfortune of being served by you. I hope you were just having a bad day because quite frankly, the way you dealt with my partner and I was disgusting.

No Hi, no bye, no thanks, no smile, no customer service. Service was slow. In the 15mins I was waiting no skimmed milk was steamed yet I had a skinny latte so old milk was used, not to correct temperature and only half pumps of syrup used. (I work for Costa). I had 3 sips from this cup and it was burnt tasting and far from a full cup. The Maestro (supervisor) was wearing casual blue jeans (not company uniform). Disappointing visit

Costa has become a real factory, no customer service, no kindness. I will always use independent cafés from now.

Why do we use these shops there not quick service sucks they have no clue about customer service just over priced food and coffee to stand and wait for. Try some were you get good service NOT HERE

Wow thats the worst service Ive experienced in a long time. Massive queue and they chatting away and stoping to chat with eachother and some random guy who approached from the side looked like their friend. That combined with slow moves made me decide to never go to this shop again.

Service was absolutely amazing, the chap at the till was so friendly and funny. The barista’s were so efficient. A well oiled machine springs to mind. An absolute pleasure to visit, will be back

Some Staff are overwhelmed and overworked by the workload; Drinks are prepared at substandard quality; disappointment in Costa as I used to love the brand

Bank Holiday Monday in Southmead Hospital. Plenty of customers. Happy efficient staff.

Dont usually go to Costa Coffee. I like smaller homelier cafes. Costa coffee not good, plus always luke warm. Service not brilliant at any costa coffee

Very, very slow service despite 4 staff being on duty. The slowest coffee service ever! I asked if it was a yraing issue, they said short staffed! But no room behind counter for anymore. Bring back the Europeans.

I didn't have any coffee but the breakfast wrap was lovely. Not any slower than your usual Costa.

The woman with the blue hair talks to the staff in a very rude and patronising way, tries to look busy but actually does not do much of anything herself!! Just my observation I have been in there quite a few times whilst my son was in hospital and I would get rid of her if I was the boss. She is always keen to shut early urging the staff turn people away even though there is still 20 minutes of trading time left!! I’m going to use the league of friends café from now on.

Incredibly slow service, one person making drinks and 4 others chatting with them. Notice to please use the bins provided and clear your own tables but every bin is overflowing

Always great service staff are helpful and food and drinks are very good never had a problem

Terrible service, always huge queues and then even though it's 2:55pm I queue up to be told I have to leave the queue as they close at 3pm but opening hours are till 5pm

As always just what I need to keep me going. Busy but normally quick service

The manager with the dark blond hair is amazing here but the new staff need to have some more common sense. If someone orders via the app something made with oat milk and doesn’t select that they want cream, assume the person doesn’t want cream. I asked for it to be scraped off as I’m allergic, usually the manager hears this and simply remakes it (I always feel bad!) but this time they took so long that I assumed they were remaking it… nope, she came back with cream bits still everywhere on top of the coffee and it half melted. If I wasn’t so tired and already spent to long waiting I would have refused it but I’m tired and to busy to wait longer. Thankfully I’m intolerant to lactose not allergic

Filthy, asked for whipped cream on my coffee and saw the blonde haired girl making my coffee wipe the tip on the I side of the bin!!!! Then put a dirty lid on the cup that was sat on a visibly dirty counter!

Slowest service I've ever seen. Queues all the time while the staff leisurely and slowly go about their jobs.

Got my order wrong twice and didn't reimburse me for the expensive item they charged me for, incredibly rude staff

The most disengaged and disinterested group of staff I’ve ever come across. Service is appalling. It turns out that having a monopoly isn’t best for customers! Who knew.

Poor service, unfriendly and unhelpful staff. Rude to a elderly gentleman who wasn't sure where he had to pay as no one on till. Need customer service training!

Arrived at 5:55 to find one person in the queue who had already been served. Asked if we could order a cup of tea to take up to my dad, who is currently in hospital, to be told that no, they are closed and she would like to get home this evening! Well done Costa

I’ve been at the small costa next to the entry at Southmead hospital today 09/02/2022. I’ve been served by blonde hair woman and dark curly hair girl. Awful and rude customer service, started arguing with me when I asked for more coffee in my “late” as the one I bought was pure milk, when I ordered a frostino it was only milk, no coffee, no cream or sprinkles. Absolutely disgusting, please improve your skills as well as customer service!!!

Great to have Costa in the hospital, would make such a difference to have some friendly staff working here though!

Do not like Costa coffee and have not been to one for several years

Second time visiting. I understand that it is extremely busy compared to your other Costa's. But never have I met such rude staff. Both times my order has been wrong. I worked for the company for nearly 3 years. I think I know how to make a Costa BRAND STANDARD drink - even with allergen requerments. (Costa drinks never tasted so foul). 😐Get me behind that bar and I'll show you how it is done loves👋🏻😂

There are 2 Costa's within the hospital, this is a review of the one halfway along the main building. Thought, care and preparation has been put into COVID-19 preventative measures, as you would expect within a hospital, but these measures are maintained to a high standard. From clear signage, including on the floor, to protective screens, clear and ample social distanced walk ways, and plenty of hand sanitiser stations. The whole establishment is spotlessly clean, all the tables are cleared in a very timely manner and then sanitised, the outside courtyard area is kept clear of rubbish and detritus, and the baristas work area is again spotless, everything is wiped down after each use, nothing is left to pile up, and the work flow seems very well managed. Now onto the most important issue and that of the products served. I am newly diagnosed as dairy intolerant and so still awkward about asking for oat milk lattes, but it was not a problem for them to do, along with a black americano for my husband, who was the reason I was visiting the hospital. The transaction was completed with payment by contactless payment. The drinks were made quickly and I was offered a drinks holder for the 2 drinks straight away. Both the coffees were very good, nice and hot, well roasted coffee, and my latte was very tasty. I have returned to the same outlet, passing the first Costs in the hospital, on my following 2 daily visits. If I did have one very minor issue it would be that the bottle of water I purchased was not very cold, but I asked for a cup of ice and I was provided with that without hesitation or question. I'm writing this early in the morning so I will see what today's visit brings, hopefully another excellent oat latte and black americano. Thank you to the team at the Costa for making my daily visits to hospital just that little bit more pleasant.

Apart from the long queue the service by the baristas was quick and efficient.

I love costa staff always friendly

They were turning customers away at 7:55 pm. Their website says they are open until 8:30 pm. Just thought they were a bit rude and unhelpful to the people who arrived at that time.

Probably the most tasteless toasted sandwich I’ve ever had

Costa southmead hospital is awful. Service awful.woman was so rude to me on 8th November 2019. Porridge didn't have any water in it. Waste of 2.30.

Poor impression of a Costa. Got given an open pack of sweets, did the whole order as takeaway after us saying it was 'have in'. One coffee with no syrup and burnt coffee. Tables really need clearing down, and the area behind the counter was littered with half used milk containers etc. They really need to take a little pride in the area both sides of the counter and the service we all pay a lot of money for. Not our usual experience with Costas...

There are two Costa Coffee's shops in the hospital. This is reviewing the one furthest away from the main entrance. The café is a decent size next to the Brunel Building Garden. I didn't have a problem with making my order except the Barista asking me if I had a pen to mark the lids. There were a few customers next to me that had a problem, even with the orders Infront of the Barista they were asking the customers what milk or toppings they want which I found strange. One customer had made her order before me which was a black coffee to go and I still received my order before her. Then the Barista was saying she didn't get the order through the till, like it was the customers fault and was a little rude. When I got back to the room and tasted the coffee it was extremely bitter and burnt. Not good at all.

Good coffee, can get quite busy. Friendly staff.

Very busy but good customer service

Always a long wait but the staff try there best considering how busy it is. However, Eliza who served me today looked like she had been sucking on the lemons they use for the tea.

The usual drinks and fodder. Obviously far too expensive but they have a captive hospital audience and in its infinite wisdom our super hospital didn't come with a restaurant. For a much better deal walk to the other end of the concourse and give the league of friends your trade.

Very strange experience. I love Costa and it's always a good experience else where but something went wrong here. I didn't mind waiting around 5 minutes because they had ran out of a few things but when a female barista stared at me funny and held a drink at me that wasn't mine I realised the order was wrong. When I tried to explain I didn't want chocolate I wanted coffee the other barista was calm and understanding so remade my drink. However there was a mixed message and again the female barista started calling at me loudly and again shoving a drink at me (with a angry look for some reason??) which turned out to be the latte my father had already half drunk. I can understand people make mistakes and places like this are busy but I've never experienced someone get angry at me for no given reason

Usually have no problems, but this time the staff refused to let me have a cold soya drink (mint choc chip frostino). They said they will only do soya in hot drinks, which let me down as a lot of people these days are lactose intolerant and should be treated the same as people are not intolerant! It's the same technique but pouring different milk.

If you want a quick coffee it's ok

It was ok nice and hot and the staff was very nice and helpful

Sir Steve Cotterill's favourite place. Cappuccino here was lovely.

Very poor service, queue of people and both tills getting emptied by managers? One female staff member ignoring all customers walking up and down whilst the other lady with red hair is doing all the work. When I get served by a tall man he all of a sudden goes off cleaning tables half way through getting coffees and a manager takes over, not organised at all.

All the same expensive and slow

Good coffee. Nice staff. Never had an issue.

Paper cups with plastic tops even if you don't want them. If i spill my coffee over myself then it's my thought.

Coffee ok. Poor service. Waitress talking to someone else whilst serving me. Plastic coated cups. Rich enough to make a difference now. And no I don't want any food or water as if l did l would have asked..

So where is my cherry this year on my black forest hot chocolate 😫 Poor presentation and the chocolate roll is nasty no real flavour at all

wish they knew what real coffee is