Costa Coffee in Sunderland

Love the brown toast for breakfast with a cuppa. Staff very helpful and friendly.

Xmas drinks and cakes are superb.

The staff are lovely and deserve a medal for how hard they work.

Unable to eat/drink as till was down and no alternative to pay available. Not the first time with till problems. Need to get their act together!

Toilets had a vile smell even just passing going to the lift

Excellent service. It was very busy when we visited and the staff were very helpful, especially Richard

Expensive but you get what you pay for

Coffee usually nice but had an off day today, just tasted awful today.

Nice coffee, very helpful and happy staff .

Good for a coffee and a bit of lunch

Parked here by my dearly loved one whilst she went off shopping, canny cup of coffee and a slice of cake ( very dry ),

Costa coffee inside the Washington Galleries is great, first rate service friendly staff and helpful. Costa coffee insids Next in Washington Galleries is terrible.

After their latest ridiculous and offensive ad campaign I will not be using this virtual signaling woke company again and was saddened to see people there

Super helpful pleasant staff. Always.

No food ordered. We were shopping in bridges, when we called for a latte.

Busy little coffee shop, great staff, and good coffee. Located right in the middle of the galleries cant miss it

Always very busy. Pleasent place to have a coffee & cake, which are unfortunately very expensive! Male staff seem miserable/stressed, female staff however seem happy/cheerful, and have a brilliant manner with customers.

Excellent example of a Costa. Everything's made Excellently with wonderful staff!

I didn't get any food but we got drinks, staff is friendly and helpful, I've got mobility issues and they will help me with carrying my drinks to the table.

Loveliest coffee shop. In the middle of a shopping centre so it can be quite busy but the staff are very quick and lovely! Food and drink was amazing and very tastey!!

Great place for catching up with family and friends, friendly staff, relaxed atmosphere.

Good location for sitting having coffee Tooo busy, avoid peak times

Love this eatery fantastic service and such a relaxing atmosphere .

Like many of the big chains, they're getting too busy for their own good. Coffee is OK for price but some of the less popular / more expensive items that aren't selling are close to or just over use by date as staff not taking time to check.

Always use this coara staff great

Cupcakes ate beautiful coffee is fantastic came here yesterday for a blavkforrest hot chocolate Costa is my favourite place

Food and coffee is great... Prices are a little high but you're paying for the name

The staff in here know how to make a good coffee. And they are not stingy with the cream in my latte 👌🏼🤣

Great place for coffee and a catch-up with friends

Was at galleries washington tills down couldn't get get my free coffee.gave me receipt next time in Costa will credit me..Good service pleasant staff..

Nice cup of coffee and tasty sandwich.Only problem was the VERY slow service!

Lovely staff, one future wife working there. Nice latte as expected

Best hot white chocolate and lemon tart.

Most is what you expect for Costa, but being in an open space, it gets noisy. Limited seating, and close. (No spacing)

Really enjoyed coffee staff very friendly

Nice place for stop off for nice coffee

Coffee was bitter and over extracted. They had a special on till 11 the que was long and slow got served 2 mins after no special reduction

costa coffee do l really nice ice lomem and ginger tea love it

If someone asks for 2... They mean 2 not 1 🙄

Did not like Costa coffee at first but started to get a double shot of coffee now that's what I am talking about

Costa quality drinks and a good central position with natural sunlight through a glass roof.

Perfect, as always.... My flat white was lovely and hot with a delicate skillfully done pattern on the top.

Just the same excellent cup of coffee and served with a smile. Staff are pleasant and polite. On the whole just great.

Nice coffee. Clean and quiet shop

Love there coffee and had a lovely cake. Come here often

Friendly staff serving nice food

Standard Costa. Decent coffee, clean tables etc. This branch is opposite the Oasis Pub so after a coffee you can go for a proper drink. Winner Winner! 😁

Good bright restaurant to be expected from Costa

Served by friendly staff, coffee was hot, just how I liked it.

Lovely coffee served by Lovely people. Taken there by Dean taxis

Lovely coffee and friendly staff very nice place to stop

Great place, serving good quality food and drinks. Can get a bit crowded and noisy at times - a sign of a popular coffee shop!

Lovely decaf skinny cappuccino. Pleasant and helpful service. Very efficient.

Terrible!! Ordered from just eat and £10 of my order was missing!

Was ok, nothing special , think staff ready for going home,but was late afternoon,

Coffee could be hotter and having a man eating a McDonald's take away sat at one of the tables when people are struggling to find empty seats is appalling.

Was not happy with service. Coffee was terrible very weak

Pleasant cafe in centre of galleries shopping centre. Plenty choice of drinks and snacks

Good coffee Very friendly and smiley staff they do thier best.

Very nice back for another one mmm

Brilliant customer service. And the nicest hot choc, def will go back

Great service as usual and amazing coffee and I squeeze in some toast too

Large Lattes x2 for me and my friend, but not very hot and on a cold wet windy day, that's not good. Otherwise staff ok and place was clean

Nice coffee,but food choices are limited,I had the frosty cake,but found it very dry.

First ever visit. Delicious hot flat white coffee. Tables and seats well spaced apart.

Personally I think Costa is overrated and overpriced. Staff were lovely but the seating area is dismal, lots of ripped seats stuck with tape...a breeding ground for bacteria.

The Coke owned brand seems to be suffering quality issues, worn seats, torn covers poor quality coffee from their machines notwithstanding, this branch had super staff, just a pity the seating needs to be replaced and upgraded.

Only bought take away coffee. Expensive but good standard

Place has duct taped seats. Staff not happy. Not wheel chair accessible. Service very slow.

It's a Costa it is what it is, staff seemed friendly

Costa is lovely friendly place with lively staff and coffee a pleasure to visit

great little stop for a coffee and a baby chinno with the kids.

Okay for a stop off and relax, however prices are on the higher end when grabbing a snack.

Very friendly staff and lovely cup of creamy coffee.👍😀

Always polite and friendly staff and top notch coffee

A regular coffee spot for me. Eat/drink in or takeaway. Situated within the Galleries shopping malls. Staff efficient and friendly.

Coffee ...... mmmmmmm coffee!!!!

Service a bit slow but coffee nice

Excellent service and excellent coffee

Friendly staff always have a smile and very helpful.

Good cup of coffee friendly staff plenty of space. They do click and collect.

Great coffee and lovely little sausage bun for a mid morning break. Just what the doctor ordered!!

Still limited seating, but excellent variety of coffee and sandwiches

Manager was very welcoming and professional. Will make this our new regular coffee stop.

I'm disabled staff were so helpful food was lovely highly recommended thanks

Lovely coffee and excellent food friendly helpful staff very clean not too busy

As I always use Costa it's now getting very costly just for whippet up milk in your coffee.

Very reasonable price and staff very friendly.

A chance to sit in and watch the world go by.

Lovely coffee, staff very polite and friendly, very efficient service.

Waited quite some time for a Caramel Latte and then couldn't taste the caramel. Quite disappointed as it was more expensive than other places.

I regularly come here. I like the place and enjoy the coffee.

Not the best of the chain Coffee, but fine

Very good dealing with corovirus as still doing takeaway

Waited a short while for a family table, service was efficient.

I’ve had great experiences with different Costa. But today I had THE WORST experience at Costa in Galleries and will never go back to this Costa if it’s managing by the same manager! First of all, I understand the pandemic situations with social distances and limitations of the customers etc. There were four of us waiting at the queue and there were empty two tables available for 2 people in different areas. Which means the following 2 couples could have sat down, but they make them waiting behind us until we suggested. Also, there were 2 people were sitting at a 4 people seat for a very long time as their glasses were empty when we got to the front of the line and we were at the front of the queue for at least 25mins. I understand the staff cannot ask customers to leave, but it’s not illegal to ask the customers if they would like to move to a two people table. So other customers can use the 4 seats table. When I spoke to the manager that they’re obviously not from the same household, she stopped me straight the way and saying that there’s no clear guidelines for that. It’s black and white on the UK government website. At the end the manager made the young guy who’s working on floor to speak to the customers. I feel so sorry for the young guy as it should be the manager’s job and not standing and chatting about. The queue had gone quickly once they changed to another manager.

It's small only 6 seats available for sitting in but the coffee is good

I don't normally do these but, Costa in Galleries is amazing, good staff, good coffee and in these trying times of a pandemic very good safety practices within the store.

Gorgeous coffee. Sausage bap was full of sausages. Very small portion of raspberry & almond cake, overall satisfied

My favourite place any day any time