Based on 607 opinions finded in 1 websites
Based on 607 opinions finded in 1 websites
Nº 238 in 682 in Sunderland
Opinions
Usual Costa menu and quality. Beware of the table wobbling on an uneven floor, which may result in you wearing your Americano!
John Whiteoak . 2024-11-04
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Amazing coffee and food, super staff,always welcoming, great atmosphere
KEN MUSTARD . 2024-10-31
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Lovely place but food is expensive
martina carriero . 2024-10-23
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Great efficient service and friendly staff at Costa pallion
Kevin Rhodes . 2024-10-18
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Lovely atmosphere love this place
CAROL BROWN . 2024-10-10
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The price should be reasonable.
Black White . 2024-10-08
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Just popped in to collect my "treat reward" (cake) so not much time to totally assess. Not particularly busy, though seemed quite a few tables . Handy if shopping at retail park as plenty of parking.
Angela Forrest . 2024-08-11
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We had 2 medium latte ,a salt caramel grape and acaramel chewy wafer waffle. It is the first we have had coffeesetc at costa coffees ,we were not I pressed with the lattes to use their was not enough coffee,I expressed my opinion to the staff and was told u get 2 shots of coffee but I did notice when waiting to be served ,it looked as though a lot of coffee around inside of cup.They staff are frienlybut work to fast ,that cup should swiped and put into your glass..I had to complain to you about this ,I never send reviews but we felt alittle cheated on the product what you pay for.
Ernie Parkin . 2024-07-24
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Poor costa experience compared to others if using the drivethrough , they never have much left off the menu . Everytime ive been they have sold out. So be prepared.
Tina . 2024-07-09
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Great team and just had a refit so looking great ready for opening again on 26th June 2024
Andrew Green . 2024-06-25
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Awesome special blend flat white. Large latte still requires an extra shot, but it's very nice. Very busy on the early afternoon but there's plenty of staff and a good atmosphere. Indoor and outdoor seating with good disabled access. A complete cross range of ages, toddlers to oaps there, with workers, shoppers and casual visitors all enjoying themselves.
Big Nose . 2024-05-30
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Nice place to meet family and grab a drink. Staff are great.
Lee Mead . 2024-05-15
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Lovely coffee and muffins, air con was very cold mentioned to staff member who said and did nothing. Won’t be visiting pallion retail park costa again
Brenda Reardon . 2024-05-04
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Its an ok coffee shop albeit pricey but on this occasion they accidentally gave me a large latte so it was a little less severe on my purse strings
ian mcguire . 2024-04-17
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Plenty of parking. Good choice of food. Atmosphere a bit cold.
Maureen Hope . 2024-03-20
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Nice and quiet first thing in the morning. Staff always polite, friendly and professional. Comfy chairs and somewhere nice to sit before or after shopping or work.
Andrew . 2024-03-16
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Had a very expensive rock hard toastie coffee was perfect toastie was far from it.
David Patrickson . 2024-03-10
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Amazing food and staff are really nice
Lil Glizz . 2024-03-03
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Great place to pop in for a coffee and muffin whilst at the shops at Pallion, nice chilled atmosphere and don’t feel rushed. I had a latte and a sausage sandwich, choice of sauce and given a sachet when they bring your sandwich out. You can go through the drive through as well if you want a coffee on the go.
debra b . 2024-02-21
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It's a Costa, staff are friendly, food and drinks costa da same as all other Costa's, not counting Motorway services ... It's a frequent stop
Haggis holburn . 2024-02-02
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Very nice coffee but rather expensive coffee
Fleecymonkey . 2024-01-17
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3/4 latte 1/4 froth. Could've gotten more into my flat white cup too!
Converse Mackem . 2024-01-05
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I ordered 2 plain hot chocolate, no cream or marshmallows… I received the drinks swimming in cream and marshmallows.. staff were to busy talking to each other to get customers orders correct
Kelly Carson . 2023-12-23
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Long delay plus contents of panine were cold.
Stuart Daly . 2023-12-20
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Set out the same as all the other Costa cafés. Baristas were pleasant and helpful. Plenty seats. Clean and tidy. Nice place to stop for a cuppa and a chat with friends..
B Mo . 2023-11-10
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Very friendly staff and good service. Lovely coffee and nice range of foods, sandwiches, cakes etc.
Dave Robson . 2023-11-02
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Staff were very friendly and helpful when I was trying to use a birthday voucher on the app. Not ideally located but easy enough to get to, as it’s right next to Pallion Metro station. The coffee was nice, and I was able to get my cinnamon bun warmed up which was needed on a cold morning!
Abby Huntley . 2023-10-29
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All tables and floors were dirty....staff were not bothered ....cutlery was dirty am sorry this place is slipping ....some in-house training needed in there !
Julie Dougherty . 2023-10-24
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Got the maple hazel latte yesterday from this costa, came straight away with a smile with the service, the hot drink was delicious and was the perfect treat for cold winter day
Shorty Boy . 2023-10-18
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Great coffee as always, with a smile
Abbi Adair . 2023-10-18
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Friendly staff gorgeous food and coffee what more could you ask for 😋
Tim Biggs . 2023-10-16
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Nice Costa Coffee to go to after getting off the metro. Nice food. Friendly staff.
Daniel Baroy . 2023-10-12
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Love this place micheal the manager always makes sure you are well looked after so does the staff . Micheal always makes you feel very welcome and always comes over to say hi to me and my friend He's a top bloke x
Dawn S . 2023-09-29
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Lovely modern costa coffee drive-thru. Prices for coffees & cakes are unfortunately expensive! Staff are polite.
Richie . 2023-08-25
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The place was very dirty,there was food all over the seats and floor,also there was a ruff sleeper wondering around,it's the worst costa I've been too
David James Hunnam . 2023-08-23
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Excellent coffee and staff so friendly
Linda Ewart . 2023-08-19
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Great drinks, filthy seating area, seats are pitted.
Richard Bates . 2023-07-15
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Always buzzing in here. A great meeting place.
Paula greenwood . 2023-07-04
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Great coffee as usual, but tables were not getting cleared very much, there was a lot of trays lying about.
Mark Browne . 2023-07-01
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Alway a nice place for coffee & a cake nice staff good service
Dawn Mcbryde . 2023-06-06
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Always seem to get that lad who is loner bipolar type. Talk to you when he wants to, and always serves your coffee in that glass rather than asking if you want it something else. This isn't the best costa!
Kris Edwardn . 2023-06-05
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Popped in for a cheeky coffee/toastie. It was lovely. Shame the prices were so expensive, i would love to go more often.
Karen young . 2023-05-28
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Coffee great, as you would expect at a Costa. Plenty of tables to sit at, but NOT one table was cleared and cleaned. Had to clear the table myself and clean the table with wipes. A member of staff eventually cleared the tables about 15 minutes after we sat down.
Alan Todd . 2023-05-09
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Excellent place to call in. Great coffee and nice menu. Easy parking. Nice and relaxing.
Will Skaug . 2023-04-18
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Been through the drive through a few times, first time today we sat in, shocked to see how the interior was, food left on numerous tables and floors. Toilet was shocking, obviously not checked for a while. Asked for drinks to be put into takeaway cups as could not stay any longer within uncomfortable surroundings. For a well branded company absolutely disgusting.
G R . 2023-04-15
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Thank you for such great service and so nice to have a message on cup to keep smiling ☺️
Louise Richardson . 2023-04-01
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Nice place, nice coffee and pleasant friendly staff.
Gary Cracknell . 2023-03-10
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Love Costa coffee and grandson love's a baby chocolate cheno but he was very disappointed as you have with drawn big borbon biscuits as he is just 4years old we have to take our own next time hope you don't mind
Barbara Campbell . 2023-03-08
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Nice place to relax after shopping food a bit pricey but drinks are good
Lee Sinclair . 2023-02-13
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Very quick and efficient service. Got a lively coffee here and could relax in the comfortable and calming environment
Christopher Hedley . 2023-02-08
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Love the white hot chocolate from there.
Clashcityroka . 2023-01-30
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Delicious food and coffee just a little expensive
Sharon Rate . 2023-01-03
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Love this place the staff are really nice and cheerful 😊 happy to help .lovely girl called Brooke. Always smilingly and helpful carried my coffee to my table as I have a walking ade
Jackie Allan . 2022-12-26
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Ignorant staff with an attitude. Prefer hylton enterprise Park branch. Staff always pleasant in there!
Jenn Newton . 2022-12-04
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some of the younger baristas are very un kempted and unhygienic, one of them was putting his hands all over the counter when on duty, spreading germs. Also for some reason they put the chairs up, about an hour before closing. For a large store this is understandable, but this is a small branch and you are fighting for a table to sit at. Just want to get home earlier basically
Edward James . 2022-10-29
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Great choice of coffee's and edibles.
Ian donaldson . 2022-10-08
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Disappointed ordered a round of toast when it came it was just say toasted it was just like a slice of bread it would not even melt the butter I returned it and they gave me a replacement which was just the opposite I could not bite it very hard took it back again was offered a replacent but I declined the staff concentrate more on the drive through I wont be going back
cath r . 2022-10-03
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Great spot with lots of parking. Good service by staff and best coffee. Corporately - pallion soft furnishings need a clean up...
Dianne Smith . 2022-10-01
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Me and my lad always go for flat white and we get the syrup in and they never put it in alway quick rush and never put the right milk in alway warm not hot
Claire Ridley . 2022-09-17
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Nice coffee and very good cakes :)
Kevin Ramshaw . 2022-09-02
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Not a great experience today. Went in twice today. Both times had to wait a while in the queue to get served. One the second of the visits - where it seemed quieter/less crowded than the first visit - the wait to get served was a lot longer and there were only 3 people ahead of me in the queue. Also on the second visit there were no trays available and I had to ask for spoons when presented with the drinks I'd ordered. On the subject of trays, on the first visit the place was littered with trays and empty cups on the tables. They obviously didn't have enough staff to go out and collect them.
Peter Anderson . 2022-08-06
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I'm a Costa fan, the staff here are always friendly and helpful. Cappuccino lovely. Easy to park,and free!
Gillian . 2022-08-06
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I like the staff at this branch especially the manager he has a good sense of humour, other staff always cheerfull.
Paula Fawcett . 2022-07-20
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Only wanted a cup of Tea waited ages in a que plenty staff but one didn't know what the other was doing ...bad service asked for cold brew this was3.30 n they said it wasn't ready yet..won't be going back
lynne mchugh . 2022-07-18
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you can always count on it been a nice latte here
stephen . 2022-06-29
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Very busy and full if screaming kids
Kathryn Wang . 2022-06-28
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Spacious Costa , clean friendly staff
Mick Mccormack . 2022-06-12
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Very efficient service by friendly staff
Dennis Bainbridge . 2022-06-08
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We got 2 cold drinks. The Mango and Passionfruit cooler was very nice as was the Salted Caramel Iced Drink. The only gripe we had was the server seemed very miserable
John Buckley . 2022-05-04
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Always love a Costa. This one is a regular with us. Always pleasant staff
Ursula Godfrey . 2022-05-03
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The staff here are always helpful and cheerful, even if the stock is low, they’re always willing to help.
Shane Morley . 2022-04-04
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Probably the friendliest bunch of coffee shop people there is
Michael Fowler . 2022-04-03
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As you'd expect from a Costa coffee shop, clean, tidy and with friendly staff. With all the usual cakes, sandwiches and snacks that you'll need.
Simon Wilson . 2022-02-27
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Great Costa with great staff. Always get a warm welcome and always plenty of choice from the well stocked shelves.
Steven Gibson . 2022-02-13
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It was good, there were plenty of seats, I had a chicken in tomato and cheese sauce wrap which was cold inside.
Gillian Bell . 2022-01-09
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Great coffee (as you'd expect) really friendly staff with quick service even though the store was very busy.
Ian Chapman . 2021-12-17
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It's ok. Neat and tidy. Clean. Coffee fine. Went 9.30am on a Sunday and wasn't too busy.
Ed Morrow . 2021-12-11
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Double helpings at no extra cost 👌👌👌
Adam Haydon . 2021-12-09
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Excellent service and drinks food
Paula Lounton . 2021-11-12
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Coffee always good here, staff always pleasant.
doug Wilkinson . 2021-11-11
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Great experience using the drive through. The man who was serving on the mic and at the window was very friendly and chatty while waiting for my drinks, just what you need when waiting in your car. It was a warm day so ordered a Salted Caramel frappuccino which was delicious 😋
Steph C . 2021-11-10
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Asked for a large white hot chocolate lass serving suggested it would be too big ??? So I got a Medium sized one . Wished I got a large now not very big glass and don't know why it's called hot chocolate it was at the best luke warm . Nice taste just not hot enough and not big enough.
sophies dad . 2021-11-09
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Very friendly and helpful staff. Great coffee
Paul Mcmillan . 2021-11-09
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Amazing and always something new on the menu staff need to be a bit more friendly hand actually smile but overall good coffee shop
Claire Sharman . 2021-10-12
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Great coffee and a lovely sausage roll
Keith Macshane . 2021-10-06
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Very clean premises. Very kind, caring, fast, efficient and knowledgeable. Well worth a visit.
Paul Woods . 2021-10-05
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Been there today enjoyed our meal very good service very friendly we'd definitely go again X 👍
Sarah Mearman . 2021-10-03
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The lad serving was very chatty, happy and friendly which makes a big difference to the visit.
Linz Sea . 2021-09-25
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First time using the drive thru and ended up with the wrong order after telling the member of staff twice what I want and still got it wrong
matthew fairley . 2021-09-20
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Excellent service very friendly helpful staff
Elizabeth Carrick . 2021-09-19
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Great friendly service excellent coffee
BRIAN Day . 2021-08-15
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Had a nice coffee on a relaxing environment as shop was not to busy
Clive Graham . 2021-07-31
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Fab place. My wife loves Costa coffee so when we are anywhere near here when out and about, we have to stop off.
Frank McGee . 2021-07-20
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Great friendly staff, quick service
Louise Terry . 2021-07-19
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Great to see the staff some of whom had transferred from the City Centre outlet. Love Costa. They create coffee to requested specification, not pressing a button on a machine with no flexibility. Friendly service, covid secure. Well done.
John Smith . 2021-06-25
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Please change closing time to 18:30 rather than showing 19:00
Kabir Nazrul . 2021-06-11
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Excellent service and very friendly staff. Very hospitable, a good experience, would definitely visit again.
Nicola Smith . 2021-05-31
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Excellent service and very professional happy staff
ShadowMaster 2009 Watt1965 . 2021-05-17
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Excellent, quick service, covid secure online ordering
William Wylie . 2021-03-15
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Its a costa.... What more can i say?
Jordan Spraggon . 2021-03-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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305 Opinions
refused to give 50 pounds they took, paid extra for bouncers that just ate all the food and did nothing, when asked for the 50 quid back the woman in charge shouted and humiliated my sister. tried to blame us for breaking the toilet seat even though pictures were took before of it being broken. this place really disappointed me and my family and all the woman did who was in charge was complain and have an attitude towards my family. still havent been given the money back.
52 Opinions
As far as I’m aware due to the lack of notification this business is no longer operating. I have tried on several occasions to contact them via phone and I’ve been unable to do so and every time a friend of mine or a family member has been past the store it has been shut.