Costa Coffee in Sunderland

Nice people quick service and able to pay in advance so can leave without hassle to catch the metro train.

Caramel frappe absolutely lovely a must have

Usual Costa menu and quality. Beware of the table wobbling on an uneven floor, which may result in you wearing your Americano!

Amazing coffee and food, super staff,always welcoming, great atmosphere

Lovely place but food is expensive

Great efficient service and friendly staff at Costa pallion

Lovely atmosphere love this place

The price should be reasonable.

Just popped in to collect my "treat reward" (cake) so not much time to totally assess. Not particularly busy, though seemed quite a few tables . Handy if shopping at retail park as plenty of parking.

We had 2 medium latte ,a salt caramel grape and acaramel chewy wafer waffle. It is the first we have had coffeesetc at costa coffees ,we were not I pressed with the lattes to use their was not enough coffee,I expressed my opinion to the staff and was told u get 2 shots of coffee but I did notice when waiting to be served ,it looked as though a lot of coffee around inside of cup.They staff are frienlybut work to fast ,that cup should swiped and put into your glass..I had to complain to you about this ,I never send reviews but we felt alittle cheated on the product what you pay for.

Poor costa experience compared to others if using the drivethrough , they never have much left off the menu . Everytime ive been they have sold out. So be prepared.

Great team and just had a refit so looking great ready for opening again on 26th June 2024

Awesome special blend flat white. Large latte still requires an extra shot, but it's very nice. Very busy on the early afternoon but there's plenty of staff and a good atmosphere. Indoor and outdoor seating with good disabled access. A complete cross range of ages, toddlers to oaps there, with workers, shoppers and casual visitors all enjoying themselves.

Nice place to meet family and grab a drink. Staff are great.

Lovely coffee and muffins, air con was very cold mentioned to staff member who said and did nothing. Won’t be visiting pallion retail park costa again

Its an ok coffee shop albeit pricey but on this occasion they accidentally gave me a large latte so it was a little less severe on my purse strings

Plenty of parking. Good choice of food. Atmosphere a bit cold.

Nice and quiet first thing in the morning. Staff always polite, friendly and professional. Comfy chairs and somewhere nice to sit before or after shopping or work.

Had a very expensive rock hard toastie coffee was perfect toastie was far from it.

Amazing food and staff are really nice

Great place to pop in for a coffee and muffin whilst at the shops at Pallion, nice chilled atmosphere and don’t feel rushed. I had a latte and a sausage sandwich, choice of sauce and given a sachet when they bring your sandwich out. You can go through the drive through as well if you want a coffee on the go.

It's a Costa, staff are friendly, food and drinks costa da same as all other Costa's, not counting Motorway services ... It's a frequent stop

Very nice coffee but rather expensive coffee

3/4 latte 1/4 froth. Could've gotten more into my flat white cup too!

I ordered 2 plain hot chocolate, no cream or marshmallows… I received the drinks swimming in cream and marshmallows.. staff were to busy talking to each other to get customers orders correct

Long delay plus contents of panine were cold.

Set out the same as all the other Costa cafés. Baristas were pleasant and helpful. Plenty seats. Clean and tidy. Nice place to stop for a cuppa and a chat with friends..

Very friendly staff and good service. Lovely coffee and nice range of foods, sandwiches, cakes etc.

Staff were very friendly and helpful when I was trying to use a birthday voucher on the app. Not ideally located but easy enough to get to, as it’s right next to Pallion Metro station. The coffee was nice, and I was able to get my cinnamon bun warmed up which was needed on a cold morning!

All tables and floors were dirty....staff were not bothered ....cutlery was dirty am sorry this place is slipping ....some in-house training needed in there !

Great coffee as always, with a smile

Got the maple hazel latte yesterday from this costa, came straight away with a smile with the service, the hot drink was delicious and was the perfect treat for cold winter day

Friendly staff gorgeous food and coffee what more could you ask for 😋

Nice Costa Coffee to go to after getting off the metro. Nice food. Friendly staff.

Love this place micheal the manager always makes sure you are well looked after so does the staff . Micheal always makes you feel very welcome and always comes over to say hi to me and my friend He's a top bloke x

Lovely modern costa coffee drive-thru. Prices for coffees & cakes are unfortunately expensive! Staff are polite.

The place was very dirty,there was food all over the seats and floor,also there was a ruff sleeper wondering around,it's the worst costa I've been too

Excellent coffee and staff so friendly

Great drinks, filthy seating area, seats are pitted.

Always buzzing in here. A great meeting place.

Great coffee as usual, but tables were not getting cleared very much, there was a lot of trays lying about.

Alway a nice place for coffee & a cake nice staff good service

Always seem to get that lad who is loner bipolar type. Talk to you when he wants to, and always serves your coffee in that glass rather than asking if you want it something else. This isn't the best costa!

Popped in for a cheeky coffee/toastie. It was lovely. Shame the prices were so expensive, i would love to go more often.

Coffee great, as you would expect at a Costa. Plenty of tables to sit at, but NOT one table was cleared and cleaned. Had to clear the table myself and clean the table with wipes. A member of staff eventually cleared the tables about 15 minutes after we sat down.

Excellent place to call in. Great coffee and nice menu. Easy parking. Nice and relaxing.

Been through the drive through a few times, first time today we sat in, shocked to see how the interior was, food left on numerous tables and floors. Toilet was shocking, obviously not checked for a while. Asked for drinks to be put into takeaway cups as could not stay any longer within uncomfortable surroundings. For a well branded company absolutely disgusting.

Thank you for such great service and so nice to have a message on cup to keep smiling ☺️

Nice place, nice coffee and pleasant friendly staff.

Love Costa coffee and grandson love's a baby chocolate cheno but he was very disappointed as you have with drawn big borbon biscuits as he is just 4years old we have to take our own next time hope you don't mind

Nice place to relax after shopping food a bit pricey but drinks are good

Very quick and efficient service. Got a lively coffee here and could relax in the comfortable and calming environment

Love the white hot chocolate from there.

Delicious food and coffee just a little expensive

Love this place the staff are really nice and cheerful 😊 happy to help .lovely girl called Brooke. Always smilingly and helpful carried my coffee to my table as I have a walking ade

Ignorant staff with an attitude. Prefer hylton enterprise Park branch. Staff always pleasant in there!

some of the younger baristas are very un kempted and unhygienic, one of them was putting his hands all over the counter when on duty, spreading germs. Also for some reason they put the chairs up, about an hour before closing. For a large store this is understandable, but this is a small branch and you are fighting for a table to sit at. Just want to get home earlier basically

Great choice of coffee's and edibles.

Disappointed ordered a round of toast when it came it was just say toasted it was just like a slice of bread it would not even melt the butter I returned it and they gave me a replacement which was just the opposite I could not bite it very hard took it back again was offered a replacent but I declined the staff concentrate more on the drive through I wont be going back

Great spot with lots of parking. Good service by staff and best coffee. Corporately - pallion soft furnishings need a clean up...

Me and my lad always go for flat white and we get the syrup in and they never put it in alway quick rush and never put the right milk in alway warm not hot

Nice coffee and very good cakes :)

Not a great experience today. Went in twice today. Both times had to wait a while in the queue to get served. One the second of the visits - where it seemed quieter/less crowded than the first visit - the wait to get served was a lot longer and there were only 3 people ahead of me in the queue. Also on the second visit there were no trays available and I had to ask for spoons when presented with the drinks I'd ordered. On the subject of trays, on the first visit the place was littered with trays and empty cups on the tables. They obviously didn't have enough staff to go out and collect them.

I'm a Costa fan, the staff here are always friendly and helpful. Cappuccino lovely. Easy to park,and free!

I like the staff at this branch especially the manager he has a good sense of humour, other staff always cheerfull.

Only wanted a cup of Tea waited ages in a que plenty staff but one didn't know what the other was doing ...bad service asked for cold brew this was3.30 n they said it wasn't ready yet..won't be going back

you can always count on it been a nice latte here

Very busy and full if screaming kids

Spacious Costa , clean friendly staff

Very efficient service by friendly staff

We got 2 cold drinks. The Mango and Passionfruit cooler was very nice as was the Salted Caramel Iced Drink. The only gripe we had was the server seemed very miserable

Always love a Costa. This one is a regular with us. Always pleasant staff

The staff here are always helpful and cheerful, even if the stock is low, they’re always willing to help.

Probably the friendliest bunch of coffee shop people there is

As you'd expect from a Costa coffee shop, clean, tidy and with friendly staff. With all the usual cakes, sandwiches and snacks that you'll need.

Great Costa with great staff. Always get a warm welcome and always plenty of choice from the well stocked shelves.

It was good, there were plenty of seats, I had a chicken in tomato and cheese sauce wrap which was cold inside.

Great coffee (as you'd expect) really friendly staff with quick service even though the store was very busy.

It's ok. Neat and tidy. Clean. Coffee fine. Went 9.30am on a Sunday and wasn't too busy.

Double helpings at no extra cost 👌👌👌

Excellent service and drinks food

Coffee always good here, staff always pleasant.

Great experience using the drive through. The man who was serving on the mic and at the window was very friendly and chatty while waiting for my drinks, just what you need when waiting in your car. It was a warm day so ordered a Salted Caramel frappuccino which was delicious 😋

Very friendly and helpful staff. Great coffee

Asked for a large white hot chocolate lass serving suggested it would be too big ??? So I got a Medium sized one . Wished I got a large now not very big glass and don't know why it's called hot chocolate it was at the best luke warm . Nice taste just not hot enough and not big enough.

Amazing and always something new on the menu staff need to be a bit more friendly hand actually smile but overall good coffee shop

Great coffee and a lovely sausage roll

Very clean premises. Very kind, caring, fast, efficient and knowledgeable. Well worth a visit.

Been there today enjoyed our meal very good service very friendly we'd definitely go again X 👍

The lad serving was very chatty, happy and friendly which makes a big difference to the visit.

First time using the drive thru and ended up with the wrong order after telling the member of staff twice what I want and still got it wrong

Excellent service very friendly helpful staff

Great friendly service excellent coffee

Had a nice coffee on a relaxing environment as shop was not to busy

Fab place. My wife loves Costa coffee so when we are anywhere near here when out and about, we have to stop off.

Great friendly staff, quick service

Great to see the staff some of whom had transferred from the City Centre outlet. Love Costa. They create coffee to requested specification, not pressing a button on a machine with no flexibility. Friendly service, covid secure. Well done.

Please change closing time to 18:30 rather than showing 19:00

Excellent service and very friendly staff. Very hospitable, a good experience, would definitely visit again.

Excellent service and very professional happy staff