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4.1

Based on 664 opinions finded in 3 websites

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Nº 830 in 1506 in Highland

CUSTOMERS TALK ABOUT DISHES WITH..coffeesausage

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Ways great service and the staff are well trained and knowledgeable after what's on offer

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Hamish Robertson . 2024-10-29

MORE AT Google

We have been using this one for few years when we visit Inverness, but recently it has really gone downhill, yesterday there was hardly food out and the entire place looked dirty and unloved, will be going somewhere else in the future, such a shame 😞

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Robert Warren . 2024-09-24

MORE AT Google

didn't appreciate having the order marked as delivered before the driver had even reached my house, making me think they had either delivered to the wrong place, or just not bothered to deliver at all.

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Amber . 2024-09-03

MORE AT Just Eat

This Costa has really gone downhill since the beginning of the year. I used to frequent quite often but since so many of the great staff members have moved to other branches or left the business, the place is barely open. Decided to pop in for a drink and sausage roll for my wee one, takeaway only, chairs on tables like they had been there for weeks. There were 3 members of staff and it took them so long to get any orders done and it wasn't busy. You could cut the atmosphere with a knife with the 3 lassies that were there, none of them spoke to each other and all looked like they'd had a massive argument. It made me feel very uncomfortable as a customer. The staff member who eventually served me was lovely and smiley unlike the others. It's not their fault that they are understaffed and I do feel sorry for them.

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H P . 2024-08-11

MORE AT Google

Constantly closed during open hours. No signs up, just doors locked. Used to be a great place to grab a coffee ☕ n my commute.

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Dave Borthwick . 2024-07-31

MORE AT Google

Not hygiene, I can't believe people are drinking coffee here after seeing the toilets. , nappies, and even the sink had poop in it !!! Disgusting !!!!

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Angela Coltherd . 2024-07-31

MORE AT Google

Went for coffee but needed toilet first, if the toilet cleanliness is how they run the place I was not staying, sorry Nappies overflowing onto floor washhand basin had faeces in it, not what you would expect if regular hygiene checks are done

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John Coltherd . 2024-07-30

MORE AT Google

Friendly staff,lovely chot chocolate!

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Jo . 2024-07-14

MORE AT Google

Great coffee and nice toasties on offer here, service is good.

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David Sutherland . 2024-07-04

MORE AT Google

Seen cleaner park benches. Buy some new tables and chairs for this branch, it's horrible.

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J G . 2024-05-23

MORE AT Google

Nice and friendly staff , clean environment with plenty of space 👌 sadly a massive change , under staffing, not clean , and the poor staff working way too hard .

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Carl Stansfield . 2024-05-18

MORE AT Google

Marked as "delivered" with absolutely no follow up and driver never getting anywhere close to my house. This was not intended to be a £45.16 "donation" to Costa/Just Eat (especially as that was our big meal for the day/takeaway budget for the week).

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Ealas . 2024-05-08

MORE AT Just Eat

A Costa without WiFi, what's the point?

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Esmond Sage . 2024-05-02

MORE AT Google

Came in around 12pm today (22nd April) and was served by the most lovely girl. She was blonde with a fringe. She was very sweet and very quick at her job and she made my day.

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Wiktoria . 2024-04-22

MORE AT Google

I think they had a broken machine and some days they served slower for this reason. For everything else, friendly and attentive staff. Delicious coffee

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JavierGG . 2024-04-19

MORE AT Google

Waited at least 15minutes for our coffee , tables were dirty , three people on duty still slow service 👎👎

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william angus . 2024-04-15

MORE AT Google

Like Costa's coffee but the queue in this branch can become ridiculous.

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ian beange . 2024-04-14

MORE AT Google

2.30pm on Sunday 31st March. Costa not busy - maybe 6 other people there. Waiting for my friend I sat near the door. All the tables were dirty with left over cups and papers. The chairs were also disgustingly dirty. 3 staff behind the counter and no-one waiting to be served. Staff were having a good laugh tho. My friend arrived and we went to counter to order. Staff were friendly but had to request my croissant 3 times after I'd received my coffees... We sat nearer the back at a cleared table. The seats were absolutely filthy so we had to search for clean ones. As usual our coffees and food were lovely. We stayed for a hour. On leaving at approx 3.30pm no tables had been cleared and none of the staff were seen clearing or wiping tables or chairs. All 3 staff still having a laugh behind the counter with no-one waiting to be served. Very disappointing. Used to be such a nice, clean Costa. Badly needing a manager to supervise the staff and training on cleaning required!!!

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Trish Macdonald . 2024-04-01

MORE AT Google

Create coffee as always friendly staff as always also.

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Hugh Ferguson . 2024-03-19

MORE AT Google

Average Costa drinks and food, but outstandingly grubby! Dirty tables, floor, chairs, upholstery horribly stained, walls dirty and marked. Quite unpleasant.

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Ash Balderson . 2024-03-15

MORE AT Google

Toilets are a shambles today....womens toilets out of order...had to use disabled ♿ toilets...they are a disgrace...the door was not the easiest to slide open or to close how to you expect a disabled person to access these facilities.. your premises need to fix the door pronto ...so that's reason I didn't give u full stars...

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June Rafique . 2024-03-03

MORE AT Google

Mixed experiences - Saturday 2nd March arrived five minutes after opening time to see staff still putting out cake, doors locked… zero eye contact and after long wait had to leave without coffee. Sunday 3rd March open on time and great service on this occasion.

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H Matthew Howarth . 2024-03-03

MORE AT Google

Where’s the sausage roll? Half my order missing.

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Diane . 2024-02-17

MORE AT Just Eat

Never got two items- disappointing

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kirsty . 2023-11-18

MORE AT Just Eat

One thing to do better next time is to slice the sandwich in half

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Will . 2023-11-10

MORE AT Just Eat

Standard Costa.. Nice staff expensive food

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Paul Wainwright . 2023-11-04

MORE AT Google

Only 1 drink arrived so driver went back for the other 4 and when she eventually delivered those they were all cold as they had been sat in Costa on the counter.

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Siobhan . 2023-11-01

MORE AT Just Eat

Everything was ok but nothing special for what is a fairly expensive coffee shop. It used to be you would go to a Costa and it would be peaceful and comfortable, allowing you to relax and enjoy a well made coffee. Not here sadly. Tables are close together and the nature of the space which feels very prefabricated and uncosy means it's very noisy. On top of that there is a constant stream of people and staff going past. Coffee was as per, so ok, but the Rocky Road tray bake was a big let down for the price tag. Not very tasty and if I'm honest a bit stale tasting. This place would be fine for takeaway coffee but not for a relaxing coffee break. There are enormous table decorations suspended from the roof made from coffee cups. These are filthy with dust and pretty off putting when sitting underneath one with your food and coffee.

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Richard . 2023-10-26

MORE AT Google

10/10! Drinks are super tasty and cheap, the workers are super nice and the location is great!

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Stickmin Playzz (StickminYT) . 2023-10-21

MORE AT Google

Loved the maple hazelnut capachino and cinnamon cruffin. Staff were extremely friendly and shop spotlessly clean.

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Sandy Watson . 2023-09-17

MORE AT Google

Went for breakfast before, the drive back down the A9. 2 cappuccinos and 2 bacon rolls. Well worth a stop at Costa Coffee.

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Anne Mcleod . 2023-07-27

MORE AT Google

We always use the town centre Costa,great service staff etc but giving the retail park one another go after feeling like customers were a hinderence as the staffs Friends were in,yet again service really bad,why don't people realise the customer pays your wages,I will make sure we do not go back there

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Phil h . 2023-06-29

MORE AT Google

Always a good idea to pop in for a coffee band a fancy piece 👌

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bryce davidson . 2023-06-15

MORE AT Google

Lovely clean Costas. Great Service and Coffee made just the way we like it

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Marion Watters . 2023-05-13

MORE AT Google

Nice place with decent food/service. Plenty of free parking available.

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GS GSIK . 2023-05-01

MORE AT Google

Driver dropped order. Just dumped rubbish with me and left. No offer of getting a new order. No refund. Just a store credit £3 for just eat, less than what I paid. Absolute rubbish

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Alison . 2023-03-13

MORE AT Just Eat

I asked for brown sugars and got none, I have no sugar in my house 🙈 or I wouldn't be bothered 🤣

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Samantha . 2023-03-10

MORE AT Just Eat

I ordered it at 8.30 I didn't receive it until 9.40! The timing kept changing. I ordered it at 8.30 as I have work, I didn't even get to enjoy it as I had to leave as soon as it arrived!!

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Samantha . 2023-03-07

MORE AT Just Eat

Sadly just a standardised Costa, nothing special about it but the staff are friendly

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Simon Venn (si) . 2023-02-28

MORE AT Google

I visited twice today. Once was busy and the other at the end of the day not so. All the staff were helpful and welcoming. A particular shout out to James and Francesca. Such an asset to the company. Their welcome and work ethic was as strong at the end of the day as the beginning. Our drinks were yummy. 😊 We travel many miles and visit many Costa's. This one will stay as one of our favourite memories. Hope to see you all again. Sue and Martin x ❤️

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Susan Moth . 2023-01-08

MORE AT Google

Great service will order again

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David . 2022-12-03

MORE AT Just Eat

The order was 2 bacon rolls short which cost almost 10 pounds this is not right and i will not order from here again .

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Robert . 2022-10-24

MORE AT Just Eat

A sorry note was attached to my coffee saying they ran out of the food we ordered. No refund or alternative was offered. Awaiting refund and contact from justeat help

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D . 2022-10-24

MORE AT Just Eat

Didn’t get all my order only got the drink

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lauren . 2022-10-18

MORE AT Just Eat

We went for a late lunch, we were served by James and matuez made the coffee, both of these guys are an absolute asset to your company, they were both smiling and very helpful, they made our lunch enjoyable

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robertm . 2022-10-09

MORE AT Google

Friendly delivery driver, great food

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Kerry . 2022-09-13

MORE AT Just Eat

The woman who was serving me, had a big mouth on her. The coffee was fine but, the atmosphere was dull.

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alan murphy 647 . 2022-09-05

MORE AT Google

I have REPEATEDLY had issues with ordering from this Costa. I regularly order from here and haven't quite worked out if there's a pattern to the problem, but somebody is incapable of counting to 3. Order 3 rolls, one arrives. Will be ordering elsewhere from now on. Would encourage other customers to do the same, unless you enjoy letting a shop borrow your money for 7 days.

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Darryl . 2022-08-23

MORE AT Just Eat

My son was looking for a bubble mango drink for the 2nd time in couple of days. No bubbles both times and still charged the same!

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Billy Kennedy . 2022-08-10

MORE AT Google

Forgot about the caramel waffles

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Nelson . 2022-08-07

MORE AT Just Eat

23rd July 2022 - 2pm. People who served us were lovely. Our fajita wrap came back cold however, so I politely asked the girl if it could be heated up a bit more. She replied that she would have to heat up a new one. Understandable. However later on, a male member of staff (didn’t get a name) made a remark about their being starving children in Afghanistan… in our presence. We didn’t mind it being reheated but presumably the company policy is not to reheat things. However, receiving a cold wrap, that’s supposed to be heated fully, isn’t what you pay for. So we weren’t being snobby we just asked for it to be hot, or at least not cold in the middle. There was no need for the staff member to make that comment. It was arrogant and seemed like he was showing off in front of his colleagues. I hope that isn’t what Costa strive for in their employees.

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Blair Young . 2022-07-23

MORE AT Google

added a note to ask for vegan macaroni or vegan panini instead as i know they have these in stock but they are not available on app. however i recieved a dairy macaroni and would’ve preferred a refund.

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katie . 2022-07-15

MORE AT Just Eat

Superb. Superb. Superb... Need I say more?

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Martin Anderson . 2022-06-12

MORE AT Google

The counter staff were very good and helpful

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Roger Wilkinson . 2022-06-04

MORE AT Google

Disorganized chaos waiting an age for service and nobody acknowledged

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Gary Simpson . 2022-05-26

MORE AT Google

Standard Costa.... But decent size and lots of seating

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G “Dodeski” Gow . 2022-05-17

MORE AT Google

Consistently pleasant management and staff, nice coffee.

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Andy Gondorf . 2022-05-10

MORE AT Google

Nice enough place not one of my usual spots but good enough in a pinch. The staff seem nice enough, hot drinks taste great and are for a decent price. Very little food options but where there is is food enough but pricey though.

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danielle krienke . 2022-05-09

MORE AT Google

Asked for sausage bap and was sent bacon

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Alan . 2022-05-07

MORE AT Just Eat

Went in for a quick takeaway before driving to Edinburgh. Girl who served us was lovely however she was the only person working. Lots of people walked out. I've did wait however a 38 minute wait for a coffee that was cold wasn't the best. May just be a one off but due to unforeseen circumstances but one poor girl working herself isn't great.

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Clare Quinn . 2022-05-06

MORE AT Google

It's a Costa, same as so many others. But is quite a long coffee shop, so there is plenty of seating and the seats are well spaced so it feels quite open and relaxed.

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William Johnston . 2022-05-01

MORE AT Google

Classic Costa Coffee, good drinks and decent service.

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Brittney VanDeLaare . 2022-04-17

MORE AT Google

Never received order despite it saying delivered on the app, checked outside and nothing

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Kaitlyn . 2022-04-10

MORE AT Just Eat

Mocha was almost like a hot chocolate..big bits of cocoa powder..not very well made

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Sonya Marley . 2022-04-03

MORE AT Google

Our order was never delivered, driver arrived at the restaurant and checked that it was delivered! 2nd time this has happened!!

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John . 2022-03-27

MORE AT Just Eat

Just in for a quick coffee near closing time, staff very polite & quick service. Even near the end of the day cafe area very clean, but toilets were spotless & smelling fresh.. well done Costa Inverness.

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Pete Berry . 2022-03-16

MORE AT Google

Met a friend mid journey travelling south. Rather tired Costa and the staff not bothered at all about service quality. Spilt my milk onto tray and then joked around with the other staff. Not a treat for a coffee break.

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Alan or Anne Davidson . 2022-03-16

MORE AT Google

Nice place, friendly staff, very good coffee and cakes😀

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Vytautas Navickas . 2022-03-12

MORE AT Google

It's fine. Service was speedy as it wasn't very busy. To be honest thought the shop is a little dark (dingy would be going too far) but I have been for coffee in many nicer places.

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Craig Reston . 2022-03-07

MORE AT Google

Food was cold when it arrived so couldn’t eat it

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Georgina . 2022-02-26

MORE AT Just Eat

Nice place but extremely noisy. But costa coffee is always my favourite

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Milly . 2022-02-12

MORE AT Google

We visited on 2nd of January, mid way through a long 8+hr and exhausting drive. With 3 x vegans in tow and everything north of Dundee closed, (including the tesco cafe in the retail park, and Nandos) we thought we were screwed. However we popped in hear to a multitude of vegan options, a comfy seat and friendly service. You really got us out of a tight spot!!

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Hannah Graham . 2022-01-22

MORE AT Google

Ok. Quite large store. Staff not that friendly. More like robot's doing the job. Visited on 11.01.22 at 16:30.

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AMTRS . 2022-01-13

MORE AT Google

One of the items i paid for and that was shown on the reciept was missing

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Robert . 2022-01-02

MORE AT Just Eat

Lovely staff very helpful Great Coffee+.

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Hellen Kell . 2022-01-02

MORE AT Google

Fantastic service.... fast friendly lots to buy ... including stocking filler stuff

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John Ross (Johnboi) . 2021-12-17

MORE AT Google

Noisy place also had to send flat white coffee back very weak and watery.

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Ann Alexander . 2021-12-15

MORE AT Google

Great service will definitely be ordering through this app again. The delivery driver was excellent and was great

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Arron . 2021-12-04

MORE AT Just Eat

Hot, airless and handing out cracked cups!. Must have been having a bad day.

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Russell Robertson . 2021-12-04

MORE AT Google

Only leaving a review so the staff member who handled my call tonight hopefully gets some recognition. Although she was unsure on how to fix the situation on the phone there and then, she handled it all great & was really lovely & I just appreciate the fact she offered so many alternatives and made it a less stressful situation as sometimes it can go in another direction.

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Bethany . 2021-11-29

MORE AT Just Eat

Latte came with e tra shot of coffee which was jot requested made the latte undrinkable, both drinks sent in same bag so the hot drink melted the iced drink.. Not very good at all waste of money

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Steven . 2021-11-29

MORE AT Just Eat

Tonight was the first night I had gone and sat inside Costa for over a year at The Retail park in Inverness. I asked for a medium Hot Chocolate with all the trimmings. I think it was loveliest and tastiest Hot Chocolate I have ever had! I was served by a lovely girl called Francesca who was quick, efficient and friendly and one Hell of a "Barissta". Will def be back again and enjoyed relaxing there too. Thanku Francessca 😁

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M . 2021-11-25

MORE AT Google

Exactly what we wanted and needed

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David . 2021-11-23

MORE AT Just Eat

Twice in row I've ordered 2/3 rolls and been handed one over at delievery. I didnt mind too much the first time but ordered 3 today and received one.

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Bethany . 2021-11-23

MORE AT Just Eat

I love Costa wherever it is. Never had a bad experience and this one is no different.

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Holly Carpenter . 2021-11-20

MORE AT Google

Friendly staff and delicious drinks

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Eess . 2021-11-15

MORE AT Google

Check in Scotland test and protect scan NEVER works get it sorted Costa

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laura Hansler . 2021-11-09

MORE AT Google

Good coffee, slow service and not very clean

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Ellen Graham . 2021-10-19

MORE AT Google

Cinnamon Brioche Bun is da bomb

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Vicky Walker . 2021-10-08

MORE AT Google

Good coffee, pleasant staff,also a nice cheese and tomato toastie

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stephen plant . 2021-10-06

MORE AT Google

Food was hot when delivered but i didn't get what I ordered. Ate it anyways as just come off Nightshift and was hungry... I ordered the breakfast wrap and the sausage roll instead got a bacon bap and a sausage bap.. maybe would be a good idea to not have the items on the app if not available.. or let your customers know your changing there order if things aren't available instead of just randomly giving them different items...

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Leona . 2021-10-03

MORE AT Just Eat

Visited today Sunday. Ordered 1 tea, bag on side, 1 large Cappuccino. 1 Ham/Cheese toastie and 1 Tuna Panini. Cost £14+. Toasties at £4 overpriced, cheapest of bread, ham & cheese. Tuna at £4 overpriced. Coffee OK. Won't be back, you are now on our hitlist. Don't worry you're not alone.

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Mick Low . 2021-10-03

MORE AT Google

Tables well spaced. Kids enjoy coming here for a treat. Nice cakes and coffee

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claire Lamb . 2021-09-26

MORE AT Google

The order never came. Had to get in touch with just eat too. Delivery drivers have no idea where they’re going. Can’t rate the drink as it never came, and no communication from the driver either.

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Lucy . 2021-09-21

MORE AT Just Eat

Very happy, fast delivery and nicely packaged.

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Vicki . 2021-09-17

MORE AT Just Eat

So nice to get a perfect flat white..😁

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Lynda Gordon . 2021-09-13

MORE AT Google

Order was wrong on 2 of the 5 items. Just eat app says there is nothing can be done

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Kirsty . 2021-09-08

MORE AT Just Eat

Best service from a Costa coffee for a while, well done.

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Paul Brown . 2021-08-18

MORE AT Google

Always good love a costa coffee ☕

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C G . 2021-08-12

MORE AT Google

Second time visiting here the first time I was given warm milk for my take out order rather than hot chocolate..didn't have time to take it back with rushing to work. Second time when my family sat inside it was unorganized chaos, we had issues trying to get the covid app to work and the server was abrupt and rude refused to serve us unless we did it! She then didn't seem happy cause she had to write down the details. Won't be going back

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Emma Garratt . 2021-08-06

MORE AT Google

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