Based on 664 opinions finded in 3 websites
Based on 664 opinions finded in 3 websites
Nº 830 in 1506 in Highland
Opinions
Ways great service and the staff are well trained and knowledgeable after what's on offer
Hamish Robertson . 2024-10-29
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We have been using this one for few years when we visit Inverness, but recently it has really gone downhill, yesterday there was hardly food out and the entire place looked dirty and unloved, will be going somewhere else in the future, such a shame 😞
Robert Warren . 2024-09-24
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didn't appreciate having the order marked as delivered before the driver had even reached my house, making me think they had either delivered to the wrong place, or just not bothered to deliver at all.
Amber . 2024-09-03
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This Costa has really gone downhill since the beginning of the year. I used to frequent quite often but since so many of the great staff members have moved to other branches or left the business, the place is barely open. Decided to pop in for a drink and sausage roll for my wee one, takeaway only, chairs on tables like they had been there for weeks. There were 3 members of staff and it took them so long to get any orders done and it wasn't busy. You could cut the atmosphere with a knife with the 3 lassies that were there, none of them spoke to each other and all looked like they'd had a massive argument. It made me feel very uncomfortable as a customer. The staff member who eventually served me was lovely and smiley unlike the others. It's not their fault that they are understaffed and I do feel sorry for them.
H P . 2024-08-11
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Constantly closed during open hours. No signs up, just doors locked. Used to be a great place to grab a coffee ☕ n my commute.
Dave Borthwick . 2024-07-31
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Not hygiene, I can't believe people are drinking coffee here after seeing the toilets. , nappies, and even the sink had poop in it !!! Disgusting !!!!
Angela Coltherd . 2024-07-31
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Went for coffee but needed toilet first, if the toilet cleanliness is how they run the place I was not staying, sorry Nappies overflowing onto floor washhand basin had faeces in it, not what you would expect if regular hygiene checks are done
John Coltherd . 2024-07-30
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Friendly staff,lovely chot chocolate!
Jo . 2024-07-14
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Great coffee and nice toasties on offer here, service is good.
David Sutherland . 2024-07-04
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Seen cleaner park benches. Buy some new tables and chairs for this branch, it's horrible.
J G . 2024-05-23
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Nice and friendly staff , clean environment with plenty of space 👌 sadly a massive change , under staffing, not clean , and the poor staff working way too hard .
Carl Stansfield . 2024-05-18
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Marked as "delivered" with absolutely no follow up and driver never getting anywhere close to my house. This was not intended to be a £45.16 "donation" to Costa/Just Eat (especially as that was our big meal for the day/takeaway budget for the week).
Ealas . 2024-05-08
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A Costa without WiFi, what's the point?
Esmond Sage . 2024-05-02
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Came in around 12pm today (22nd April) and was served by the most lovely girl. She was blonde with a fringe. She was very sweet and very quick at her job and she made my day.
Wiktoria . 2024-04-22
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I think they had a broken machine and some days they served slower for this reason. For everything else, friendly and attentive staff. Delicious coffee
JavierGG . 2024-04-19
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Waited at least 15minutes for our coffee , tables were dirty , three people on duty still slow service 👎👎
william angus . 2024-04-15
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Like Costa's coffee but the queue in this branch can become ridiculous.
ian beange . 2024-04-14
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2.30pm on Sunday 31st March. Costa not busy - maybe 6 other people there. Waiting for my friend I sat near the door. All the tables were dirty with left over cups and papers. The chairs were also disgustingly dirty. 3 staff behind the counter and no-one waiting to be served. Staff were having a good laugh tho. My friend arrived and we went to counter to order. Staff were friendly but had to request my croissant 3 times after I'd received my coffees... We sat nearer the back at a cleared table. The seats were absolutely filthy so we had to search for clean ones. As usual our coffees and food were lovely. We stayed for a hour. On leaving at approx 3.30pm no tables had been cleared and none of the staff were seen clearing or wiping tables or chairs. All 3 staff still having a laugh behind the counter with no-one waiting to be served. Very disappointing. Used to be such a nice, clean Costa. Badly needing a manager to supervise the staff and training on cleaning required!!!
Trish Macdonald . 2024-04-01
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Create coffee as always friendly staff as always also.
Hugh Ferguson . 2024-03-19
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Average Costa drinks and food, but outstandingly grubby! Dirty tables, floor, chairs, upholstery horribly stained, walls dirty and marked. Quite unpleasant.
Ash Balderson . 2024-03-15
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Toilets are a shambles today....womens toilets out of order...had to use disabled ♿ toilets...they are a disgrace...the door was not the easiest to slide open or to close how to you expect a disabled person to access these facilities.. your premises need to fix the door pronto ...so that's reason I didn't give u full stars...
June Rafique . 2024-03-03
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Mixed experiences - Saturday 2nd March arrived five minutes after opening time to see staff still putting out cake, doors locked… zero eye contact and after long wait had to leave without coffee. Sunday 3rd March open on time and great service on this occasion.
H Matthew Howarth . 2024-03-03
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Where’s the sausage roll? Half my order missing.
Diane . 2024-02-17
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Never got two items- disappointing
kirsty . 2023-11-18
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One thing to do better next time is to slice the sandwich in half
Will . 2023-11-10
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Standard Costa.. Nice staff expensive food
Paul Wainwright . 2023-11-04
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Only 1 drink arrived so driver went back for the other 4 and when she eventually delivered those they were all cold as they had been sat in Costa on the counter.
Siobhan . 2023-11-01
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Everything was ok but nothing special for what is a fairly expensive coffee shop. It used to be you would go to a Costa and it would be peaceful and comfortable, allowing you to relax and enjoy a well made coffee. Not here sadly. Tables are close together and the nature of the space which feels very prefabricated and uncosy means it's very noisy. On top of that there is a constant stream of people and staff going past. Coffee was as per, so ok, but the Rocky Road tray bake was a big let down for the price tag. Not very tasty and if I'm honest a bit stale tasting. This place would be fine for takeaway coffee but not for a relaxing coffee break. There are enormous table decorations suspended from the roof made from coffee cups. These are filthy with dust and pretty off putting when sitting underneath one with your food and coffee.
Richard . 2023-10-26
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10/10! Drinks are super tasty and cheap, the workers are super nice and the location is great!
Stickmin Playzz (StickminYT) . 2023-10-21
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Loved the maple hazelnut capachino and cinnamon cruffin. Staff were extremely friendly and shop spotlessly clean.
Sandy Watson . 2023-09-17
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Went for breakfast before, the drive back down the A9. 2 cappuccinos and 2 bacon rolls. Well worth a stop at Costa Coffee.
Anne Mcleod . 2023-07-27
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We always use the town centre Costa,great service staff etc but giving the retail park one another go after feeling like customers were a hinderence as the staffs Friends were in,yet again service really bad,why don't people realise the customer pays your wages,I will make sure we do not go back there
Phil h . 2023-06-29
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Always a good idea to pop in for a coffee band a fancy piece 👌
bryce davidson . 2023-06-15
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Lovely clean Costas. Great Service and Coffee made just the way we like it
Marion Watters . 2023-05-13
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Nice place with decent food/service. Plenty of free parking available.
GS GSIK . 2023-05-01
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Driver dropped order. Just dumped rubbish with me and left. No offer of getting a new order. No refund. Just a store credit £3 for just eat, less than what I paid. Absolute rubbish
Alison . 2023-03-13
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I asked for brown sugars and got none, I have no sugar in my house 🙈 or I wouldn't be bothered 🤣
Samantha . 2023-03-10
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I ordered it at 8.30 I didn't receive it until 9.40! The timing kept changing. I ordered it at 8.30 as I have work, I didn't even get to enjoy it as I had to leave as soon as it arrived!!
Samantha . 2023-03-07
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Sadly just a standardised Costa, nothing special about it but the staff are friendly
Simon Venn (si) . 2023-02-28
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I visited twice today. Once was busy and the other at the end of the day not so. All the staff were helpful and welcoming. A particular shout out to James and Francesca. Such an asset to the company. Their welcome and work ethic was as strong at the end of the day as the beginning. Our drinks were yummy. 😊 We travel many miles and visit many Costa's. This one will stay as one of our favourite memories. Hope to see you all again. Sue and Martin x ❤️
Susan Moth . 2023-01-08
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Great service will order again
David . 2022-12-03
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The order was 2 bacon rolls short which cost almost 10 pounds this is not right and i will not order from here again .
Robert . 2022-10-24
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A sorry note was attached to my coffee saying they ran out of the food we ordered. No refund or alternative was offered. Awaiting refund and contact from justeat help
D . 2022-10-24
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Didn’t get all my order only got the drink
lauren . 2022-10-18
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We went for a late lunch, we were served by James and matuez made the coffee, both of these guys are an absolute asset to your company, they were both smiling and very helpful, they made our lunch enjoyable
robertm . 2022-10-09
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Friendly delivery driver, great food
Kerry . 2022-09-13
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The woman who was serving me, had a big mouth on her. The coffee was fine but, the atmosphere was dull.
alan murphy 647 . 2022-09-05
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I have REPEATEDLY had issues with ordering from this Costa. I regularly order from here and haven't quite worked out if there's a pattern to the problem, but somebody is incapable of counting to 3. Order 3 rolls, one arrives. Will be ordering elsewhere from now on. Would encourage other customers to do the same, unless you enjoy letting a shop borrow your money for 7 days.
Darryl . 2022-08-23
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My son was looking for a bubble mango drink for the 2nd time in couple of days. No bubbles both times and still charged the same!
Billy Kennedy . 2022-08-10
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Forgot about the caramel waffles
Nelson . 2022-08-07
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23rd July 2022 - 2pm. People who served us were lovely. Our fajita wrap came back cold however, so I politely asked the girl if it could be heated up a bit more. She replied that she would have to heat up a new one. Understandable. However later on, a male member of staff (didn’t get a name) made a remark about their being starving children in Afghanistan… in our presence. We didn’t mind it being reheated but presumably the company policy is not to reheat things. However, receiving a cold wrap, that’s supposed to be heated fully, isn’t what you pay for. So we weren’t being snobby we just asked for it to be hot, or at least not cold in the middle. There was no need for the staff member to make that comment. It was arrogant and seemed like he was showing off in front of his colleagues. I hope that isn’t what Costa strive for in their employees.
Blair Young . 2022-07-23
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added a note to ask for vegan macaroni or vegan panini instead as i know they have these in stock but they are not available on app. however i recieved a dairy macaroni and would’ve preferred a refund.
katie . 2022-07-15
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Superb. Superb. Superb... Need I say more?
Martin Anderson . 2022-06-12
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The counter staff were very good and helpful
Roger Wilkinson . 2022-06-04
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Disorganized chaos waiting an age for service and nobody acknowledged
Gary Simpson . 2022-05-26
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Standard Costa.... But decent size and lots of seating
G “Dodeski” Gow . 2022-05-17
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Consistently pleasant management and staff, nice coffee.
Andy Gondorf . 2022-05-10
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Nice enough place not one of my usual spots but good enough in a pinch. The staff seem nice enough, hot drinks taste great and are for a decent price. Very little food options but where there is is food enough but pricey though.
danielle krienke . 2022-05-09
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Asked for sausage bap and was sent bacon
Alan . 2022-05-07
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Went in for a quick takeaway before driving to Edinburgh. Girl who served us was lovely however she was the only person working. Lots of people walked out. I've did wait however a 38 minute wait for a coffee that was cold wasn't the best. May just be a one off but due to unforeseen circumstances but one poor girl working herself isn't great.
Clare Quinn . 2022-05-06
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It's a Costa, same as so many others. But is quite a long coffee shop, so there is plenty of seating and the seats are well spaced so it feels quite open and relaxed.
William Johnston . 2022-05-01
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Classic Costa Coffee, good drinks and decent service.
Brittney VanDeLaare . 2022-04-17
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Never received order despite it saying delivered on the app, checked outside and nothing
Kaitlyn . 2022-04-10
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Mocha was almost like a hot chocolate..big bits of cocoa powder..not very well made
Sonya Marley . 2022-04-03
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Our order was never delivered, driver arrived at the restaurant and checked that it was delivered! 2nd time this has happened!!
John . 2022-03-27
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Just in for a quick coffee near closing time, staff very polite & quick service. Even near the end of the day cafe area very clean, but toilets were spotless & smelling fresh.. well done Costa Inverness.
Pete Berry . 2022-03-16
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Met a friend mid journey travelling south. Rather tired Costa and the staff not bothered at all about service quality. Spilt my milk onto tray and then joked around with the other staff. Not a treat for a coffee break.
Alan or Anne Davidson . 2022-03-16
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Nice place, friendly staff, very good coffee and cakes😀
Vytautas Navickas . 2022-03-12
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It's fine. Service was speedy as it wasn't very busy. To be honest thought the shop is a little dark (dingy would be going too far) but I have been for coffee in many nicer places.
Craig Reston . 2022-03-07
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Food was cold when it arrived so couldn’t eat it
Georgina . 2022-02-26
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Nice place but extremely noisy. But costa coffee is always my favourite
Milly . 2022-02-12
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We visited on 2nd of January, mid way through a long 8+hr and exhausting drive. With 3 x vegans in tow and everything north of Dundee closed, (including the tesco cafe in the retail park, and Nandos) we thought we were screwed. However we popped in hear to a multitude of vegan options, a comfy seat and friendly service. You really got us out of a tight spot!!
Hannah Graham . 2022-01-22
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Ok. Quite large store. Staff not that friendly. More like robot's doing the job. Visited on 11.01.22 at 16:30.
AMTRS . 2022-01-13
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One of the items i paid for and that was shown on the reciept was missing
Robert . 2022-01-02
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Lovely staff very helpful Great Coffee+.
Hellen Kell . 2022-01-02
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Fantastic service.... fast friendly lots to buy ... including stocking filler stuff
John Ross (Johnboi) . 2021-12-17
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Noisy place also had to send flat white coffee back very weak and watery.
Ann Alexander . 2021-12-15
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Great service will definitely be ordering through this app again. The delivery driver was excellent and was great
Arron . 2021-12-04
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Hot, airless and handing out cracked cups!. Must have been having a bad day.
Russell Robertson . 2021-12-04
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Only leaving a review so the staff member who handled my call tonight hopefully gets some recognition. Although she was unsure on how to fix the situation on the phone there and then, she handled it all great & was really lovely & I just appreciate the fact she offered so many alternatives and made it a less stressful situation as sometimes it can go in another direction.
Bethany . 2021-11-29
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Latte came with e tra shot of coffee which was jot requested made the latte undrinkable, both drinks sent in same bag so the hot drink melted the iced drink.. Not very good at all waste of money
Steven . 2021-11-29
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Tonight was the first night I had gone and sat inside Costa for over a year at The Retail park in Inverness. I asked for a medium Hot Chocolate with all the trimmings. I think it was loveliest and tastiest Hot Chocolate I have ever had! I was served by a lovely girl called Francesca who was quick, efficient and friendly and one Hell of a "Barissta". Will def be back again and enjoyed relaxing there too. Thanku Francessca 😁
M . 2021-11-25
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Exactly what we wanted and needed
David . 2021-11-23
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Twice in row I've ordered 2/3 rolls and been handed one over at delievery. I didnt mind too much the first time but ordered 3 today and received one.
Bethany . 2021-11-23
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I love Costa wherever it is. Never had a bad experience and this one is no different.
Holly Carpenter . 2021-11-20
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Friendly staff and delicious drinks
Eess . 2021-11-15
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Check in Scotland test and protect scan NEVER works get it sorted Costa
laura Hansler . 2021-11-09
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Good coffee, slow service and not very clean
Ellen Graham . 2021-10-19
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Cinnamon Brioche Bun is da bomb
Vicky Walker . 2021-10-08
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Good coffee, pleasant staff,also a nice cheese and tomato toastie
stephen plant . 2021-10-06
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Food was hot when delivered but i didn't get what I ordered. Ate it anyways as just come off Nightshift and was hungry... I ordered the breakfast wrap and the sausage roll instead got a bacon bap and a sausage bap.. maybe would be a good idea to not have the items on the app if not available.. or let your customers know your changing there order if things aren't available instead of just randomly giving them different items...
Leona . 2021-10-03
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Visited today Sunday. Ordered 1 tea, bag on side, 1 large Cappuccino. 1 Ham/Cheese toastie and 1 Tuna Panini. Cost £14+. Toasties at £4 overpriced, cheapest of bread, ham & cheese. Tuna at £4 overpriced. Coffee OK. Won't be back, you are now on our hitlist. Don't worry you're not alone.
Mick Low . 2021-10-03
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Tables well spaced. Kids enjoy coming here for a treat. Nice cakes and coffee
claire Lamb . 2021-09-26
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The order never came. Had to get in touch with just eat too. Delivery drivers have no idea where they’re going. Can’t rate the drink as it never came, and no communication from the driver either.
Lucy . 2021-09-21
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Very happy, fast delivery and nicely packaged.
Vicki . 2021-09-17
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So nice to get a perfect flat white..😁
Lynda Gordon . 2021-09-13
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Order was wrong on 2 of the 5 items. Just eat app says there is nothing can be done
Kirsty . 2021-09-08
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Best service from a Costa coffee for a while, well done.
Paul Brown . 2021-08-18
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Always good love a costa coffee ☕
C G . 2021-08-12
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Second time visiting here the first time I was given warm milk for my take out order rather than hot chocolate..didn't have time to take it back with rushing to work. Second time when my family sat inside it was unorganized chaos, we had issues trying to get the covid app to work and the server was abrupt and rude refused to serve us unless we did it! She then didn't seem happy cause she had to write down the details. Won't be going back
Emma Garratt . 2021-08-06
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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632 Opinions
We were really looking forward to our stay. The first thing we noticed when we arrived was the friendly owner. In addition, the hotel is very quaint and clean. But... and now comes the big but: the service is an absolute disaster. At breakfast we were greeted by a very unmotivated and unfriendly lady and we quickly decided not to have breakfast in the hotel and rather visit a café. In the evening we wanted to give the hotel's pub/restaurant a try. We sat there for an hour without anyone coming to us. When we wanted to get drinks at the bar, we were greeted again in an unfriendly and grumpy manner. Otherwise we were ignored by the two waiters. They preferred to eat and drink with the people at the bar. But when local guests arrived, they were immediately served and given a card. We hadn't received a menu yet. And that after a good 1.5 hours. When we mentioned this, it was said that drinks were not ordered at the table but only at the bar. This turned out to be untrue when the waiter also provided other tables with drinks. When we asked for the menu, it was put in front of us without a word and the food we ordered was then brought back in a wordless and grumpy manner. It was our fourth trip to Scotland. We have never experienced such behavior in any hotel. This time we wanted to support a small hotel and family business and not always the big hotel chains. But this experience makes us think again.
1525 Opinions
Bueno, dicen que hay una primera vez para todo, y esta fue nuestra primera comida jamaiquina. Mi esposa tenía pollo y yo cabra al curry. Ambas comidas eran excelentes, caliente y abundante. Nuestro servidor estaba muy bien informado y nos ayudó a tomar una decisión de qué comer. También era muy amable y un chico feliz.
1993 Opinions
It was beautiful, it was good, it was plentiful and the sound was good. To respond to other comments, yes, you can smell the frying when you leave, but like in many establishments of this type, with a kitchen open to the room. Serving time is normal and the waiter was friendly and humorous. I recommend.
2087 Opinions
While on a business trip to England, I happened to go there and had the most delicious steak. steak ciabatta sandwich. If I had stayed longer in Scotland, I would have tried other foods, but I couldn't try any more due to my London itinerary. I don't think I'll ever come back again, but it was a truly memorable meal. The best steak and potato chips I've ever had That's the chef. How on earth did you fry those potatoes!!???