Costa Coffee in Cheltenham

Was decent, quick service with a smile.

Nice team but store not especially clean behind the counter and overall a bit tired. Loses another star for the recent 9% price hike. Costa is slowly running out of stars.

We are so pleased, dogs are allowed into costa now. This has made a huge difference to our visits, not having to sit outside in all weathers. We spoke to another couple with a dog who felt exactly the same. The staff were brilliant. Well done costa.

Stopped and had a sandwich and Latte. Extortionately expensive and wouldn't return for that reason. Staff were friendly, service good and it was clean and tidy. Parking excellent.

I don’t mind animals but the 3 of your staff was touching the animals inside the shop and I watched them go back behind the counter serving customers without washing there hands absolutely disgusting the smell from the wet dogs was extremely strong and unpleasant.

Order never arrived. Driver did not deliver but marked as delivered

Main doors have been out of service for almost 2 years preventing access for those who need special assistance. The doors never shut completely letting the cold air in, it can be freezing inside on autumn/winter days.

I use this Costa a few times a week. It is a lovely cafe, clean and spacious with good parking. The prices have become steep, a large cappuccino with syrup is £4.80. Service is very hit and miss here. The products are consistent but the mood of staff can vary greatly. Quite robotic and stone faced while serving with a lot of discussions through ear pieces between staff even when the store is quite empty. A few members of staff are friendly and warm.

good experience whilst in hospital

Normal wobbly tables, used tables not cleared.

Very nice spacious Costa. Usual good standard of coffee and snacks.

Very relaxing. Always a pleasure to visit. Not too busy.

Very friendly good clean conditions,would recommend.

Nice clean and pleasant drive thru, entrance road is bit short and must get blocked up when busy.

Unfortunately the delivery driver was aggressive towards the lady sent down to accept delivery. Unfortunately there was a was not enough information on the delivery address however the immediate aggressive tone, raised voice and following her down the carpark after she told the driver to have a nice day is not acceptable and intimidating. The tenants on the industrial park (including us) do not create or put up the boards on the estate with unit / address information and have no control over these and not our fault if the driver cannot understand it. This is no reflection on costa but rather the drive for just eat. I won't be using just eat again.

Standard service and room layout

Ordered an ice latte with whole milk, vanilla and they sent the incorrect drink. Oat milk with caramel instead. I would like a refund.

Nice coffee, friendly staff and comfy surroundings. Plenty of parking too.

Nowhere free to sit on a weekday. Common issue with these little Costas. Suppose they're doing well but could be doing better.

Takes far too long to get served! Coffee was warm.

Lovely staff, very friendly. Nice to sit outside in the sun. Clean and tidy.

i ordered a chocolate twist and didn’t get it

I only used the drive through so I'm not sure about the atmosphere. But staff were excellent and it was very quick to get served. The egg, spinach and mushroom roll is nice for a meat free option. I usually have a latte but the white chocolate mocha is very nice but probably not good for my weight.

I love a Costa coffee and the brown toast.My goto when I need a pick-me-up .

Advertised as a 1730 closure, however at 1655 we were told that it was closing at 1700 so we didn't have much time to finish our drinks and meet our friends as we had arranged, not impressed in the slightest!!

Didn't deliver my ham and cheese toasties. I want a refund.

Cake looked lovely,but was incredibly dry.

Hot chocolate is abit to sickly, but still nice. The lemon muffins are a must have. Decent inside seating with comfortable chairs, toilets available as well.

Just finding the coffee weaker and weaker ask for an extra shot. Still weak but also too hot coffee gets a bit ruined

Always a good easy place for a coffee & snack.

The hot chocolate was half a cuppa no cream or marshmallows and looks like the drivers drink some and have taken the mashmellows

Food wasn’t in there only got my coffee and didn’t add the caramel syrup wasted 18 pound

Updated: August 2023: ordered a large dry cappuccino and it came out like a weak white americano with large milk bubbles on the top rather than a smooth micro-foam. Costa still is a high volume coffee outlet so is best visited during busy times because of the bulk grinder machines they have. I went first thing in the morning and yes the coffee grounds tasted like they had lost all aroma like having the last remnants of a coffee bag at home a week after it was opened. Reasonable Costa sit in/drive through next to BMW Cotswold… brand new Aug 2021. Excellent hygiene, new barista crew but ok coffee experience.

He dropped 1 of the 2 drinks on the floor. Lid wasn’t secured. Fuming. Only had half the other drink.

Says delivered but never turned up. Asked for a refund. Absolute shambles.

Really friendly staff, highlight of my dogs day is seeing all his 'girlfriends' at the drive through!

Coffee ☕ is brilliant. Very friendly atmosphere.

Only had a cup of tea, thougthey dodvhave to change my cup 3 times until I got a clean one.

This Costa is so spacious and has a lovely vibe! The staff is very patient and helpful. Great service, food and ambience. The place has plenty of parking space. It has outdoor seating as well. The store offers drive thru service too. A very refreshing beginning of the day ahead on Easter Sunday.

Staff attentive and on point, thanks!

Food arrived late and was cold

Said it was delivered when it never was and didn’t even get a phone call for me to come out to find them or to give them directions.

It was very busy throughout lunchtime and early afternoon thus indicating its popularity

Panini was burnt, so much so that the top was rock hard and pretty much uneatable. Very disappointing for the price I paid.

Popular Costa and of all the Costa stores in Cheltenham this for me is the No1 branch. Always a warm welcome and a clean and tidy environment.

Go just about every week. Great service as always.

The toastie is cold however that's kinda expected but they remebered my cream and sprinkles👍🏻

Great coffee and speedy polite service. We used the drive through.

Driver was lovely and was quick to get here 10/10

i never received this order. it said you were awaiting a driver for nearly 2 hours and then changed to delivered. i want my money back

I asked for caramel hot chocolate I got normal hot chocolate with not marshmallows or cream but yet money was taken for those items

Lots of staff but told to waiting to be served at the counter whilst two staff did drive through, one made drinks & another polished cutlery? I don't expect any special service, but seemed weird? Inside is very modern & fairly clean (mainly floor not clean) with several tables left uncleared whilst I was there (even though the place was not busy). Overall anyway experience for my first visit to thus Costa, which is below par in customer service & cleaning compaired to the other three Costa's in Cheltenham.

Lukewarm. Delivery time changed 3 times. Friends had to leave as couldn't wait any longer

Had the ginger bread santas and they were great.

I only got one drink when I ordered 3 and it’s on the receipt

Served by a lovely young lady who was so nice at 8am in the morning. Food was delicious and the coffee was hot and tastes really good.

Great meeting place - good coffee and food just not outstanding. Large queue

food was cold and my order was completely wrong it was supposed to arrive between 10:05-10:25 and arrived at 11:40

Excellent, taste heat and service with a smile. Would definitely recommend, always pop in when passing. Had time to sit inside and was pleasantly surprised at how nice it was.

Coffee really good and hot just as I like it. Wish they would keep caramel shortbread in fridge

Always pleasant. Friendly staff

I usually prefer local coffee shop, but this morning I went to Aldi and decided to stop for a coffee at this Costa. I couldn't have taken a better decision. Cawan took our order, the girl ( I am sorry I didn't asked her name ) made me an amazing oat cappuccino - and I am pretty picky, being Italian! - and they treat us really kindly. Thanks guys, it's always the staff making the difference and today you did.

Great service. Super accommodating of Lactose/dairy allergy. Thanks!

Love this new costa. Its such a great location and the staff are really friendly. The shop inside is always clean and the outside is always clear too.

Only started visiting recently but, every time I do, I get a really friendly welcome and very good coffee. It's such a shame it closes at 6pm as I'd love to drop in on my way home.

New ,light airy breezee with sitting outside with new aldi just over the way.

Great little coffee shop with good service. Clean and tidy, plenty of seating and drive through if you don't want to sit in.

Nice place for a coffee and a cake after shopping

Nice coffee and friendly staff. Pleasant place for a break.

Great for an early coffee and breakfast. Opens at 6:30 for the early birds.

Always a pleasure to visit a Costa house

Got good coffee, friendly staff early on Sunday morning so all good

As expected, good quality food and drinks for the price. Well trained cheerful staff.

The staff are always friendly and helpful They have a good selection of coffee and cakes.......would highly recommend to all

When you want a great coffee you can get it here. When you have finished your shopping at Aldi make time to visit Costa

Drive through is good and as fast as it can be for a busy area

An other lovely Costa, at time of my visit 2 young ladies where working in early morning, been welcomed and severed nice cappuccino, this place must be newly opened or refinished as it’s magnificent, local resident are so lucky

Great staff, good coffee. Pork and apple sausage roll was spot on.

Speedy service! I feel a large mocha is a poor choice if you want to actually taste coffee - although black coffee from Costa doesn't taste of much anyway. I stand by my decision. I had limited options.

Lovely new building and friendly, helpful staff.

Good service on the whole, but I do wish when I ask for chocolate sprinkles on my cappacino, they do it. It happened twice today.

Great call at a fairly new costa. Flat white extra hot👍👍

Staff polite and friendly. Coffee was lovely, also had a Pork bap which was rather nice. We did have to clean a table before we sat and at the time we went it wasn't busy.

Exceptional customer service, lovely staff, nothing too much trouble. Highly recommend!

Nice big area let down by numerous tables that needed clearing

Very swish. Nice and new with a good layout :lots of seating options.

Most of the time the take away coffee is full. Unfortunatly on some occasions I've been served less than normal in the drive through and didn't find out until I drove off and parked up to put my sweetener in. No large cups due to delivery issues understandable but medium cup I'm not used to the weight.

Great new Costa. Indoors & outdoors seating, drive through and adequate parking.

Very good service. Staff very friendly nice to have a Costa near to home cheers ☕☕

Staff were friendly, helpful and smiley. Coffee was great however as you tend to find with a lot of Costa coffee establishments outside tables had not been cleaned and there was quite a bit of rubbish. Also, please, please, please get rid of the glass ashtrays and stop encouraging outside smoking why can’t you be smoke free?