Costa Coffee in North Hertfordshire

Great service and prompt table being cleared

In comparison to Canadian standards. Coffee was mediocre at best And service painfully slow

Where do you start! Rubbish litters the car park and inside the shop. The three girls serving had little charisma or rapport. That said, one did help an elderly chap when his table was dirty! They were advertising offers that they just didn't have in stock (lemon muffin + coffee to name it), nor could/would substitute. Other than that, the coffee was nice enough but it wasn't as though there was any atmosphere ( nought to listen to or look at) so not quite the place to go to unwind.

Very busy indoor service. Maybe the drive through experience was faster. Shame there is only 1 toilet. It was clean though.

Love this costa, drive thru service is always quick and the team are mostly very friendly. Great spot as well as there’s no where else for me to stop the whole way from Cambridge to Woking aside from McDonalds that’s 5 minutes down the road.

Was travelling and this was the 1st time using this Costa. Quick service (was not too busy but that could be due to time of day), food & drink good and Staff friendly/polite. Recommended.

Cosy sofa and a large hot chocolate, cream and marshmallows.

Very typical chain coffee house. Average coffee average place, no atmosphere.

Lovely staff helped me choose drinks for my kids and me when I couldn't decide! Very helpful and excellent service.

Not a reflection on the establishment itself which has always been ok. However, a huge thank you to the selfish individual who reversed into my wife's car while it was parked up in the car park here at around 2pm on 01/06/24 and simply drove off without even attempting to find out who they had collided with. I sincerely hope the same thing happens to them in the not too distant future. The car park is huge so if you cannot handle the vehicle you drive get something more suitable or surrender your licence as soon as possible. Cost to repair £712.00 so again a very big thank you! To the person concerned - it is an offence under section 170 of the Road Traffic Act 1988 for failing to stop at the scene. This can lead to prosecution for careless driving and failing to stop and report an incident in addition to receiving a fine of up to £5,000.

The place is beyond dirty, mold everywhere, smells terrible. Wifi is not working which is unusual from Costa. Never stopping atthis place again

The store helped us in our hour of need when our car broke down last week, very helpful manager who let us stay inside until we were sorted, thanks again!

It's a good experience in Costa coffee ☕🌞

Staff were quick, excellent coffee and great tomsphere will be returning

A nice Costa however they treat drive through more importantly than walk ins 10 minutes to get my coffee whilst they kept serving cars

Good quality drinks and food, on a consistent basis.

They'd run out of butter croissants so offered me a free almond one ! Awesome

When I am travelling in area although not often l love this Costa coffee shop staff are always friendly its clean everywhere even when busy and of course I love their Flat White can sit outside small area when hot ideal if u want to pop into the m n s n Aldi nxt to Costa and if meeting friends 3 hours free parking !☕️😊

A convenient costa just off the A505 outside Royston, staff are always polite and seem cheerful. It is clean and makes good coffee. Its my stop off when im travelling from Cambridge to anywhere in Hertfordshire really.

Warm and welcoming place to relax and drink top quality coffee ☕️

Quick service and clean. WiFi not working

The waitress was so friendly here, nothing was too much trouble. It's a large store with free parking. It's very continent to use as services if you are doing a long drive..

We do a regular cross country run to Sudbury and this is a good place to stop for a coffee. Clean premises, good parking, friendly efficient service.

Haven’t been inside but often use the drive thru and the staff are always super polite and the service quick.

A good Costa but the staff were not overly engaging.

Stopped for a coffee. Nice space, and the staff were friendly. No WiFi, else I would give 5 stars.

First time I've been when it has been open. I usually go past it a lot earlier. It's a typical Costa & was busy when we arrived. The kind staff brought our tray over to us. Usually, one day earlier we had to wait for our order at Starbucks. So for service definitely a point up.

This is a much better Costa than the one in the town centre, however I find it disgusting that staff put their fingers into the cups when lifting them. PLEASE PLEASE STOP DOING THIS!

A standard Costa, but slower service and the video menu only shows coffee so seldom you can come in and be drinking yours before the menu displays.

Love the service. Fast and super Friendly.

Miserable staff, could barely even manage a "hello" Toilets are absolutely disgusting! They don't look like they have ever been cleaned properly.

Usual Costa offering but not in a town, just off of the A505.

Great coffee, good food (if a little over priced) the staff are very pleasant ad helpful

If you are working around this area definitely a nice place to grab a coffee

Good coffee in a relaxed environment.

1) Terribly slow service, not because of busyness, but simply because staff are too busy chatting away. 2) Iced vanilla latte wasn’t made properly, can still see the shot at the bottom of the cup, unmixed 3) Somehow got charged £9 for one regular iced vanilla latte.. Needless to say wont be returning..

One of the best Costas I've been to very good service, The staff are friendly and warm welcoming food is nice and the coffee is also great!

Slow service. Four people behind the counter, not many customers but still took a good 15 minutes to get two coffees.

Nice clean Costa with the usual range of food and drink

Great coffee and food and they do take cash and card payments unlike Starbucks

Very convenient to stop here as off the bypass. Standard Costa drive through all of reasonable standard

Absolute rip off, burnt horrible coffee mega prices

Excellent as ever, great service as usual

Coffee was good but the seating area could do with a clean .

Give a dirty cup and they had to search for a clean cup.

Always a good experience getting coffee at Costa, the Royston outfit was no exception.

We popped in for a quick coffee on our way past and was met with the usual Costa options. The toilets, although one was out of order, were spotlessly clean and the coffee was as hot as it could have been without scalding the milk. Overall we were very pleased and refreshed. So much better than the arch’s down the road.

Banks keep longer hours. Randomly closed drive thru

I have been using this costa store since it first opened and got to know the staff quite well. They have always gone the extra mile with all customers even in the face of some pretty bad and verbally aggressive people. The store has had its problems with the drive through function but through no fault of the staff. Throughout they remain positive happy and always make you feel like an individual and not just part of a crowd. Well done guys

As always, perfect coffee, great service, but probably the most friendly staff I have met for a while, nice experience. 😀

It's a Costa, but at least it was there

Friendly staff, restaurant clean. Only 1 toilet entailed a queue.

Toilets were out of a horror movie

This is a good place to stop for a Coffee if you're passing Royston or using the A505. Ample parking and there's even an M&S within a few minutes walk. Recently the Drive Thru always seems to be closed and service inside can be very slow. They can deliver to your car and that is often far quicker!

Very handy little Costa just outside Royston, handy if you fancy one on the way to Norfolk. Enough parking to keep it flowing plus a drive thru aswell. Can't really go wrong! The lady at the window was friendly aswell 👍🏻

We came here on our way back from Cambridge, the service was very good, despite my brother in law dressed like a princess, the staff were a laugh.

Coffee is great but recently the drive in has been closed frequently even on advtd open timings. I am never sure now if I drive in will I get a quick coffee. Service is good when they are open.

Food and coffee were hot, and did not have to wait to long for it

Speedy takeaway venue on Royston Gateway

Drive through 99% of the time closed because of lack of staff but always great coffee.

Is this place ever open? Forever experiencing technical difficulties or staffing problems. Drive through closed (thru ffs), cafe closed and two members of staff failing to communicate with marauding caffeine junkies. 7:35am, still not open. Quality!

I parked up for my break near this Costa Coffee after I had made a delivery nearby and the food and cappuccino are probably the same as any Costa Coffee.

Drive through still not open due to small water leak... get it fixed costa... not good enough. Staff very slow and no urgency showed. Still best coffee around... but not at this branch

It's meant to be a drive thru, but every time I've gone in the last couple of months, it's always been shut what good is a drive thru if it's never open.

A little out of the way if you haven't got a car but nice, airy, purpose built Costa. It's busy but there's enough seating and the staff are helpful.

Visited today, there were about 6 members of staff on, most of which were not communicating with each other, it was very busy but mistakes were made. My worst experience at a Costa so far, they are usually very good.

Busy but not slow. Delicious coffee.

Nice coffee, good location and inside was clean and tidy. No complaints 👌

I usually stop to take out breakfast. Located just on the side of the highway. Staff is lovely and welcoming.

This Costa is in the middle of nowhere. It is big and clean and the service was good, which is what matters.

Very poor service, would not recommend. Dirty floors and chairs around the cafe.

I love this coffee shop. The only problem I have with it is that the staff didn't bring my coffee out to my vehicles when I ordered using Click and Serve. They need to bring it out in future.

Nice store, just big queues everytime probably because of JM's but love coming to this branch

Waited over 20 mins for two cups of coffee. Total lack of urgency displayed by the staff as they ambled around fiddling with their headsets. It wasn't even that busy. Coffee was fine, but if you're in a hurry I'd think twice.

Queued for ten minutes. Slow team more interested in drive through or wandering, dirty seating area with dirty tables not cleared in the time I was there. This is not coffee shop culture, this is fast food done slow. Find an independent.

Very clean, friendly and helpful staff.

Toilets out of order. Only takeaway cups available. This has been ongoing for weeks. Today waited 10 minutes and only 1 person ahead served. No acknowledgement from staff that I was there or apologies for the delay.

Call in for coffee at 18.20 doors closed only drive through will not ser no respect for hgv drivers staff very unwelcoming.

A bit hit and miss on when it’s open and they sometimes close the drive through but a good location and nice inside

Come on Google I've done this place twice.

The staff were very helpful and friendly.

Obsessed with Flamingos, coffee was good too

Always reliable decent coffee ☕

Coffee was normal but the service was terrible. The person serving a big deal has ignored the customers for so long although it was empty. There were so many stop but no one really seems to wanna serve people. I think there should be better management to manage the staff. I had to wait some time for someone to just come and take the order

Clean and comfortable Costa. Not too busy and accessable from the main road also drive through.

Visited here, not much choice of food, loads of things not available. Toilets are absolutely filthy.

Terrible service with so many mistakes and attitude. They forgot part of our order, didn’t give point on club card and got annoyed with us because their system wasn’t working.

Quick service and friendly staff. One star knocked off for a lot of the tables eing filled with dirty cups etc. Nice coffee though.

Staff were very friendly and the atmosphere was relaxing

Very, very helpful staff and great coffee!

Nice for a hot chocolate after work

Use the drive-thru for faster service... more staff and more focus. Went inside and took over 10 mins to be served. Staff are nice... but not enough of them on the inside counter.

Chilled and easy to get in and out of.

Messed my order up twice and no apology!!!

Nothing wrong with the coffee it's Costa after all, but the drive through is so so slow, especially if someone orders a toastie which they cook while you wait in the car, it's crazy

Usual coffee Fayre at this outlet on the edge of town.

Great coffee as always. The girl who served us didn't seem interested but maybe just having a bad day

Usually a reasonable coffee from here. But last 3 caramel latte have been without caramel (which I have paid for) seems to be a theme within Costa to do quick pumps on syrups which mean it often doesn't work. The cost of a coffee is high at least give people what they have paid for.

Decided to walk in rather than use drive thru. Mistake! Four staff all playing with their headsets and none acknowledged me for 3-4mins. Not that the drive thru was busy. Think the staff member making my coffee was a trainee and left unattended, I got a very weak latte. Disappointing experience!

Rubbish service. Everytime I go there I must be in the drive thru line for at least 20 minutes. I’ve ended up driving into Royston to get a coffee as the one in town is miles better.