Caffè Nero in North Hertfordshire

The best coffee in town ❤️ Friendly helpful staff. 🙂

Always the best coffee compared to other well known outlets. Great location if you’re meeting somebody and you aren’t familiar with the area

Good to start getting back too, coffee got and the service was excellent

Friendly staff and lovely atmosphere

Always great service and coffee always great

Tables not cleared, trays of cups everywhere, positively the worst cafe mocha I have ever tasted, bitter, milk too hot & burned. Queue so slow wasn’t worth returning it. Left it on the table - it will probably be still there 🤣

I’ve used to love this coffee shop because Nero is my absolute favourite coffee. On the 5th of September(my birthday) I went to treat myself with a coffee and I’ve asked if they do the honey oat latte and the guy with glasses said yes, when he gave me the coffee I’ve asked him why I don’t have the cream and sprinkle and he said they don’t do it anymore and they only do the syrup which is not what he said when I’ve ordered. I’ve asked for a regular size but the cup was a small one and the coffee tasted bitter and it had too much froth, it was more like a cappuccino and not a latte, it was horrible. I’ve sipped twice and throw it in the nearest bin. So disappointed, I’m not going back there any time soon.

Busy. Crowded. All tables were covered in used up coffee cups and no staff to clean up. Revolting!

Standard cafe Nero coffee...quick service on a weekdays, Sat outside, all as expected really, nit much more to it

I have loved going to this Nero for a while now, but the quality of the coffee and service levels have really fallen recently. Senior staff who used to make amazing coffee and offer fantastic service don’t seem to be around much anymore. Trainee barista is great but remaining staff seem far more interested in their conversations than their customers. Such a pity; won’t be visiting anymore.

Personally my favourite coffee shop

I usually go to Greggs at lunch time, but it has been closed for over a month for a refurb. Starbucks is ok, but thought I’d try here for a change. First of all, the stuff I normally order in Starbucks seemed cheaper here which I was very happy about, plus when I handed over the panini to be toasted, they offered to bring it to the table once it was ready rather than me needing to wait. Quality of food was good and all the staff seemed cheerful and happy to help. The interior was nice and airy, not too crammed in which is nice. I would come back!

Nice Caffè Nero in Hitchin, nice and airy and very friendly staff. Drinking the new strong coffee for the second time, much better than most coffees available

I've been in Neros twice now, and I'm very impressed with the service. Very friendly and helpful, and good coffee.

I ordered a medium blended hazelnut latte. I love their hazelnut, it's so rich and tasty. I also ordered a blueberry muffin which was very delicious. I will be back to try their other tasty treats!

Nice, dainty place with lovely ambience and great staff. Polite, cheerful and caring staff. Good food quality.

Well on the standard with good coffee!

Always a comfortable and relaxing place to come. Service usually prompt and efficient

Ordered Ice Latte. Almost finished in the blender. Person behind me orders same thing. End up with half a drink with the rest topped up with ice as barrista too lazy to make a new one for the next person and instead split it in 2. Ended up with a cup of ice after a couple mouthfuls.

Barking dogs, long wait and wrong orders.

Good size Nero, nice ambience and a variety of seating to suit. Staff were friendly, patient and accommodating. Coffee was good and the babyccino went down well with my 2 year old.

Great customer service, high quality coffee and lovely ambiance .

Lovely coffee and cakes. Need to clear the tables more.

Service is great in here, staff seem to know their regulars and have a nice relationship going. They are very welcoming and friendly to all and the coffee is very good too. The layout of the place is a bit compromised, not particularly relaxing but it's quite small inside...

The coffee its ok but, as we know, expensive

Nero is normally my favourite coffee chain but the one in Hitchin is absolutely dreadful, save yourself a trip. I ordered a flat white and a pastry at around 9am. It wasn't particularly busy in there but the lady behind the counter was so rude, and literally chucking things round behind the counter. The pastry was stale definitely not fresh and the flat white, my gosh, I literally just left it on the table in the end, the milk wasn't steamed, the coffee tasted dire. Just don't waste your money on this one, worst experience of any paid for coffee in my life.

always a nice place for food and drinks. staff are friendly and helpful too :)

Popped in for coffee with my Hubby & my Mum.

I don’t think spray cream should be curdled should it? Staff did not seem particularly happy to be there and the coffee prep and therefore flavour is less than enjoyable. I won’t be dropping back in. Everything behind the counter also looks quite dirty and unorganised.

No hot chocolate or tiramisu cake. The two things we came in for =(

Very slow service looks run down

Another coffee shop which allow dogs. If the was a dedicated area, then fine; customers could choose. On my visit, dogs were barking loudly inside and others were off the lead and running around the shop, jumping on chairs. Disrupted my chat with a friend(who is scared of dogs).

Not my taste in coffee. Quite bitter

Mug of tea was undrinkable, no taste whatsoever. Flat white fine

Great coffee. Dirty tables and floor. Miserable and surly staff.

I love these places in other towns but here the staff were rude. The place was filthy and just not a nice atmosphere either

Dependably good coffee and croissant in a pleasant building.

Not good at clearing tables, toilet was closed. Slow service & drink wasn't that good either so I won't be going again anytime soon

Very dirty floors, Drinks are not hot enough. Staff run ragged

The girl who takes the order comes across rude and my pistachio latte was very disappointing. Went again and they had run out of oat milk. The drink today was better but she should definitely improve the way she talks to customers and how she was throwing the empty milk cartons to the side from afar.

Won't go back .A very long wait to be served , not enough staff .Noisy

The staff is always friendly, the coffee is wonderful and at a good price. The foods good too.

Slow service and the staff are a little rude.

Disposable cups and cutlery used in café. Service was extremely slow even though there were about 4 or 5 assistants. Our daughter had cheesecake served on a paper napkin. Dreadful! Certainly will NOT use this café again.

Good coffee and sausage rolls. Slow service

Staff usually OK albeit a litte direct sometimes when busy. The biggest frustration is that in 8/10 visits they will only have takeaway cups available even if eating/drinking in. The reasoning varies from staffing issues to dishwasher problems. It's not the same experience and shouldn't occur with such frequency.

Ok shop plenty of space nice cup of tea .

Slow service and was over charged for my coffee. Staff were unpleasant and rude.

Near end of day. A few things had run out and the staff, whilst efficient and polite, were flagging a bit. Sat on the pavement seating, which is always good. Coffee was splendid

Hitchin shop friendly service and good coffee!!

Great coffee in a nice atmosphere. In the High Street in lovely Hitchin

Always a good coffee in pleasant spot. Staff efficient.

Had to eat in with take out cups.

Filthy tables. Dog bowl for water was empty

Change of staff seems to have made a real difference - and the store having a facelift - onwards and upwards!!

Cappuccino and a tuna melt delicious

When is this going to reopen again? Last time I saw it was closed for refurbishments.

Had a wonderful” mystery” hot chocolate here today. The barista was so good, really helpful and friendly. Would definitely visit again. This is how customer service should be!

Great service, friendly and helpful staff excellent choice of drinks and food.

Looked a bit shabby from outside when compared to other coffee shops in Hitchin but staff great, drinks good size and reasonable prices. Better selection of cake needed and description did not match the display, which could be an issue if you have an allergy so make sure you double check. Apart from that, it's ok.

Great coffee shop, always consistent right throughout covid. Phil is great

Very good customer service. Very well organised, clean.

Friendly staff, plenty of comfortable seats for kids. Lots of small couches, very cosy feel.

Coffee was nice and pastries were fresh. Service times were atrocious. If you are in a hurry don't go here.

Had a got chocolate here the other day..have to say the staff were some of the most friendly staff I've ever had in a chain coffee shop! Very chatty and friendly and exactly what is needed. They need a raise! Top customer service!

Great location. Beautiful town. This Cafe is very tatty, in need of a serious deep clean and complete re decoration. The toilets are filthy and again in need of redecoration / refurb. Staff serving drinks in-house in takeaway cups because they have not got round to washing up . Their words not mine . In a town with many many coffee places Cafe Nero need to raise their game. Place needs more staff with ability to clear tables, wash up and clean the place …

Poor state of things today. No tables cleared. Apparently 'short staffed' so drinks served in takeaway cups though it is only 4.00 p.m. But there are 3 guys here talking to each other! Bring back the women!

Found a comfy sofa for a first date ❤️, lovely coffee great company

Achingly slow service, only one member of staff behind the counter. Coffee was decent, food was better than expected, just don't go there if you're in a rush!

Cane in for an early breakfast and enjoyed the delicious oat porridge ☺️

Gruesome service. Would have been zero stars if possible. I don't normally write Google reviews but this was some of the worst service I can remember. It really took the biscuit. It is a shame because Caffè Nero is usually very good. Barista was on her own and obviously unhappy, her body language screamed 'I don't want to be here'. She positively rolled her eyes when we arrived, especially when my daughter wanted a fruit booster. The 'new' Green Booster was unavailable. We were told we had to have paper cups and that the toilets were out of use due to a plumbing issue. I suspect that the real reason was that the cleaning was done and she wanted to get away ASAP, (the store was close to closing). I realise that working in a coffee stop is not everyone's cup of tea but many people manage to remain polite and welcoming even when very busy. Maybe employ more staff and pay them after closing to clean up. I'm a great believer that if a business is open then it should offer a full service. I did wonder what the point was in being open at all. Just to pay to be annoyed. It certainly spoilt our afternoon.

Slow service not very nice cake coffee good.

The coffee is good. However the hitchin cafe neros is quite unclean and some staff, whilst I appreciate they are busy, are quite unprofessional and dont take much care when making drinks.

Calm atmosphere, friendly and helpful staff. Appropriate background music, so relaxing

Caffe' nero is THE best italian caffe' you can have from a chain! (Said by an italian!)

I ordered Latte and I've been served normal coffee. Staff was too slow needs to update their training.

A favourite cafe Staff very friendly Love early morning Classical music Calm environs Good coffee - But BEST: Warm & Flakey Fresh-baked Pastries

Flat white is my favourite sexy coffee. Not huge, not too milky and full of taste. Without doubt this is the best of the (many) coffee shops in Hitchin. One star missing because outside space is very limited but soon we should be back on those comfortable sofas in the window

Good coffee and staff friendly and pleasant. Shame 1/4 of my cup was froth!

Had a white chocolate Mocca - perfectly made. Chocolate cake - tasted stunning. Really nice and relaxing ambience about the place and the guy who made up my coffee was a gent - top café Nero!

Super cool handling of broken debit card apocalypse by Chris and Olivia. Thanks so much 😊

Really nice and open until 7pm what is uncommon in the town centre.

The hot chocolates were great - so was the barista with the blue mask. Happy customers!

Visited Cafe Nero today, great coffee, excellent food, outstanding service from Chris, all in all a lovely experience, track and trace in place together with sanitation stations will definitely be going back lockdown permitting 👍🙂😷

I don't think they realised there's a pandemic going on! Tables still close together, no social distancing, no track and trace signs. Toilets disgusting! Never going in there again!

Was with a friend and popped in for a coffee, great coffee nice atmosphere the server was on her own bless her she coped very well under pressure

Not great. The click and collect service wasn't working because the in-store terminal hadn't been charged. Order was declined. All a bit of a shambles.

Nicely spaced tables, sanitizer and making sure everyone registered on the NHS or Nero app gets my vote a hot sausage roll and good coffee on a miserable wet day, what's not to like. (Apart from the cardboard cup and weird food container, it was a sausage roll ,not noodles ! ) Still my preferred coffee shop

The store is a bit tired and at the time of visiting was was very short staffed that coupled with the Christmas crowds made my visit not overly pleasent.

Covid friendly. Efficient service, good food and variety of hot and cold drinks.

I love Nero! I really do but, not accepting cash payments and being rude about cards declined isn’t the right way to go about it

Good coffee. Excellent barista! She is one of the best across many many coffee shops. Keep smiling!

First time but very good sensible staff and treated well.I'll definitely be going again

Nice coffee and the toilet is open .

Today I had one of the most shocking experiences of my life in Cafe Nero Hitchin. I witnessed a staff member forcing an extremely old and frail gentleman who was seeking shelter inside the door of Caffe Nero to go outside into stormy torrential rain! He was very polite, yet she refused the poor old man shelter from the heavy rain even for a moment! This really unnecessary and casual cruelty towards a very frail old man was horrible. I heard her mention something about social distancing as the reason, yet there was nobody anywhere near 2 metres of this elderly gentleman, and this staff member was ignoring social distancing herself with the old man and not wearing a mask. I will never darken the door of any Caffe Nerro ever again!

Really friendly coffee shop with lovely staff. Sometimes a little slow in serving due to staff numbers

Great service . Great atmosphere. Cafe Nero gets it right every time . The best of the coffee chains.

Amazing staff member , so friendly and attentive, taking time with everyone, a nice surprise!

Cozy, busy, great café mocha's assorted cakes..excellent

I always like Caffe Nero. I like their coffee and their cakes.