Costa Coffee in Knowsley

Visited this store today with my sister.We waited patiently to be served, after a 10 min wait we started to placed our order with the female member of staff i handed her the toasted sandwich to heat up,she just took it off me without saying a word. I then asked for 2 coffees one skinny latte and 1 soya then a male member of staff started to make the coffees in large glasses until I stopped him and said, I'd like small ones not large thankyou, we were not asked what size we'd like and it had already been put through the till as large, that was the first mistake.The toastie arrived and the female just literally threw it on the tray without saying a word.My sister said that's rude what you've just done,and you've never even said please or thankyou right through that transaction.My sister said we would like a refund as we don't feel you deserve our custom,your very rude to which the male then said to my sister stop shouting.My sister is partially deaf and does speak loudly but wasn't shouting,I was shocked by his comment, he should have just tried to defuse the situation at that point not defended the female member of staff.She shouted over the male member of staff, I said sorry didn't I but it wasn't sincere,he then proceeded to do the refund.I worked in retail for 19 years for a reputable company and customer service was at the the for front,also my sister works in whiston hospital in the restaurant and the same applies there, looks like costa don't seem to think so, the staff definitely need afew lessons in customer service.We will definitely not be visiting that branch again!

Came here today with my Dad and son, we were greeted quickly, and felt so welcome, thank you! I was served by Adam, who was lovely, helpful and friendly. Brian spoke to us too, and helped us at the table, they are both brilliant and I look forward to going back, thank you for such amazing service! Even when they were busy, they still had satisfied customers, they are a credit to the company.

First visit … lovely little store with friendly staff who take time to serve customers well. Will definitely visit again

Super slow service. Waited a long time and it wasn't that busy.

Went in at 15h, it was fairly busy but the staff had already started to block access to tables and start shutting down. We were told that we could only get coffee to take away. Closing time meant to be 16h. Poor.

I have now twice gone to get a coffee and cake. I like taking my book and sitting in the main area. However, twice I’ve been told it’s closed for cleaning. If this was near to closing time I’d accept it. But the first time it was 2 hours off and the second 1.5 hours. The same woman told me she was closing the main light and audit section but I could sit in the uncomfortable part where there’s no natural light. I complained the first time and was told it would be addressed. But it clearly hadn’t been. Shame as it’s an ideal venue but I’m taking my ££ to a indie coffee shop from now on. Where they treat you as a human and not a resource.

Told we had to leave at 5.00 due to it being Bank Holiday Saturday and short staff - though there was 2 of them there. 6.30 advertised time.

Cane last night 18:30 he's no problems decent cup of coffee tonight another lady on serving table needed clearing up and cleaning to be fair she did quickly told coffee had to be in paper cups as she was by herself! The place doesn't shut until 19:30hrs and if I wanted coffee in a paper cup we would have went to McDonald's at less than half the price. McDonald's coffee is obviously out of a machine and a bit hit and miss but the Costa coffee wasn't great made worse by the paper cup I can make a half decent cup of coffee (according to people who have drank them) as I have a small espresso machine at home This has made us realise why if possible we will go home and make our own coffee if you want a decent coffee while out and about in the area there is an independent coffee shop in Rainhill that make great coffee

Awful place considering it's supposed to be a Costa, tables were filthy and not cleaned, trays, plates etc left and not cleaned. I ordered 2 Toblerone latte coffees, the girl who made them left both coffees on the counter why she went off to get cream, both going cold, the cream in one had melted and dispersed into the coffee, at a cost of £8.40 I requested a refund as I was not paying for the rubbish that these were serving up, I doubt I will go here again it needs a good clean and better staff who can do a job that reflects better standards. Very Very Poor.

Coffee house looks lovely been done up. Only problem is the blonde behind the counter NO manners at all got drinks wrong even after looking at receipt then when done again just tipped chocolate over cup. Need some extra customer service training.

It was a most pleasant visit. The only drawback was that everything was served in take out but that didn't detract away from the level of service. All in all a very good experience.

Great Costa. Unfortunately only selling drinks in paper cups as the dishwasher is broken 30/5/22. But the coffee and cold latte were really good and tasty. I enjoyed a bacon barm but because it was made before the drinks it was not as warm by the time I reached my table.

Great service and staff. Great catch up cafe

Went to collect order place via 'Too Good to go' showed my order for 5 (bags) female worker told me id only purchased 4 after looking at my phone screen told her it was 5 she gave me just 4 as I walked away confused I looked at my order again which clearly showed 5 orders went back showed the female worker again it was 5 and she said "I don't normally look at the order on the phone screen " but apparently despite this she surmised the order was 4 by ACTUALLY just looking at the multiple digit order number at the top of the order. Absolute farce will not visit again

Fab place, Laura is great , feel so much better after a treatment.

Lovely surroundings, delicious coffee, quick and efficient service from friendly staff

No one in there because lift is not work to get to top floor

Great service and dog friendly 👍🏻

The bacon sandwich tastes like cardboard

It served coffee, nothing special

Standard Costa on top floor of Next. Service usually okay but very poor today. Dirty tables, NO butter so no toast or teacakes available. Service very average

Best Costa. Always tastier coffee here.

Used to be amazing. Now it's good....

Dishwasher wasn't working, paper takeaway cups only. No pastries, was looking forward to Chocolate twist. Settled for my favourite Oat milk chai latte an toast and jam. Friendly staff not much of a wait an easy to get a table, nice place to catch up with a friend.

Staff helpful, good price, tables cleaned very quickly.

Lift not working struggling climb stairs !!! Staff as always pleasent

Didn't think much of it too expensive

Chilled out bank holiday lunch. Lovely food and overall good experience. Would recommend for a break during shopping.

Came here after shopping for a quick coffee, but I usually go to the one next door which is in the Next or I’ll grab one from the McDonalds across the road. Seemed convenient as they let you bring the trollies from the supermarket into the store so no messing about. There was a girl behind the counter whose name I didn’t catch but had a thick, southern accent (London maybe?) who was arguably the rudest person I’ve ever met. Talking to the other staff like they were idiots!! One poor girl was in the middle of making a coffee for a gentleman in front of me and she shouted at her for not getting whatever was in the back oven in time as the beeper was going off!! She seemed perfectly capable of doing it herself. Then proceeded to roll her eyes at her when the girl said she was in the middle of making coffees and begrudgingly went to get it herself. Thought her attitude to customers and other members of staff was appalling, I’m surprised she still has a job there at all!!

Finished shopping in the store decided to have a coffee before heading home. We both had a cappuccino each, I had a cake, see photo, can’t remember what it was called but it was tasty. Service a bit slow but friendly. Refreshed we departed.

Decided to have a coffee after shopping in the store and before heading home. We just had a cappuccino each, very nice, resisted having a cake each. Service was quick and friendly. Lots of comfy seating, relaxing layout.

After shopping in the store we had a snack and a drink. The BOSS had a cappuccino, I had water plus we shred a Brie with bacon panini. Delish.

Nothing special about this place. Nicely laid out and clean. Lots of sugary food choices and the usual weak tasting coffee that makes even Starbucks taste amazing

Went today food and drink lovely staff attentive and friendly maybe need etc staff as quite a que will return

Came in here after work for a coffee and a chat with my sister. Staff behind counter miserable! Very young, doesn't seem to be any leadership or organisation. Sat down with coffee for 2 mins and a male member of staff proceeded to get the vacuum cleaner out and start cleaning up right next to us! We glared at him to let him know we weren't happy with this but he just ignored us and carried on. I did say what terrible customer service this was and we had come in for a nice relaxing chat and to enjoy a coffee and that had now been spoilt but he couldn't hear me over the noise of the vacuum !!! It was only four o clock not like closing time. As I said earlier they were very young so maybe to be expected that they were so rude and inconsiderate, with no manners or experience of customer service. Won't be visiting again.

clean and cool.. great in the heat. lovely creamy latte and brownie was nice n gooey staff friendly and fast

I often come to Tesco Costa for a pot of tea which is only £1 very reasonable for two cups of tea. The Management are very obliging bringing over the tray.

We often call here while shopping, it is never really busy so surprises me that most of the time the tables are dirty with cups left on them , the drinks are nothing special really staff are pleasant enough a little bit over familiar it’s a particular gate of my being called love constantly by someone young enough to be my son !!!

Stopped for a drink after shopping, decided to have a Christmas toastie, it was delish very tasty. The BOSS had her usual cappuccino I had an Earl Grey tea. Quick smiley service, nice lunch.

This is my 1000th review by happenstance it was this coffee shop, I may have thought it may have been a more upmarket venue but no matter. We often shop here and call in for a coffee afterwards and this is exactly what we did. We both had a small cappuccino in a very comfy chair. Delish. Good quick service as usual. Fab.

This was a very standard Costa Coffee shop - everything was just ok - the cleanliness; the staff; clearing tables; toilets etc. I have been in some excellent Costas but not on this occasion - need to up your service at the retail park.

Decidimos tomar una copa y comer algo antes de regresar a casa después de ir de compras en la tienda. Yo tenía un queso brie y tocino ciabatta, que estaba bien, el jefe había un capuchino y una tarta de limón llovizna, delicioso. Tuve un té Earl Grey, muy bueno. Agradable Costa este siempre rápido servicio amable.

Visitamos aquí el sábado 29 de abril después de las compras en la tienda Tesco, la primera impresión era que estaba sucio detrás del mostrador y en la zona de descanso. Era el café se sirve en tazas de papel como lavavajillas estaba roto. El café era bueno y caliente. Después de estar alrededor de 5 minutos para un asistente sacó una silla hasta justo al lado de mí y poner un cartel amarillo en el piso, me mudé fuera como el otro lado de mí era la ventana, así que me sentí atascado en el. Después de un par de minutos el asistente vino y poner la silla de atrás, así que le dije que no quería estar allí, nos dijo que era porque esa parte estaba cerrado ahora, todavía me movió, como no podía salir de mi asiento de cualquier otra manera, ella no estaba muy feliz, qué ha sucedido con el servicio al cliente? Es como tu haciendo un favor, nunca se visita aquí.

Decided to have a drink and a sarnie before heading home after shopping in the store. The BOSS had a cappuccino I had an Earl Grey, we both shared a toasted cheese and tomato sarnie. Delish. See photos.

Always visit here when I've finished my shopping. The guy makes the best frothy cappuccinos around. Lots of people struggle making these but his are always spot on. Listens and acts! Well done!

so we didn't, resist that is. After shopping in the store it is really difficult not to have a coffee before driving home. We both had a small cappuccino, the BOSS 's favourite , relaxed and chatted then departed. Fab.

Nos tomamos un café antes de volver a casa después de ir de compras en la tienda. Es una manera estupenda de relajarse, beber sólo su café y relajarse después de echarnos a la carretera. Los dos tuvimos un capuchino, delicioso.

Esta es la Costa próxima no en Tesco! !

We're shopping in Tesco and decided to go in costa for a drink.lovely seating area nice staff and a nice atmosphere

Called in after shopping in the store, the BOSS had a cappuccino I had a cheese toastie and a cup of tea. The toastie was delish tea rather bland, coffee fine. Good quick service, plenty of seats, nice layout.

What can you say, another costa, nice and clean, nice food and drinks. Comfy chairs. As with all fresh coffe places takes longer to get served.

We often have a coffee here after shopping in the store and that is exactly what we did. We both had a small cappuccino each, delish. Suitably refreshed we collected our shopping and departed nice and relaxed.

The BOSS felt a bit queasy whilst we were shopping so we went into the Costa for a drink and a sit down. We both had a cappuccino and it did the trick, she felt much better so we resumed our shop.

Called in at lunch time when we had finished shopping , decided not to have anything to eat. We both had a cappuccino each, very nice. Had a makeover since our last visit some new chairs, looks good.

Called in for lunch for me and a cappuccino for the BOSS . I had the cheese toastie which was delish. The drinks were fine and the new layout was really nice. Really enjoyed our visit.

You always get a really good cup of coffee at Costa I always make for the cafe when I am shopping as just enjoy a sit down and enjoy my drink. The only drawback is that there is not a lot for somebody like me who has a wheat intolerance to have a a light snack. The are trying to bring things in but there is not a lot of choice. My Husband and I always go to Costa at Manchester Airport and have a coffee and a Porridge which is great when you have been up early and had nothing to eat.

Popped in today for a coffee and cake with my daughter x the new refurbishment is lovely, very clean and smart! Service was ok.

There is always a good selection of books to read, you can buy them too. Coffee is the usual high standard. Great to relax and have a read. Nice selection of cakes to choose from.