Costa Coffee in Leeds

Gone downhill, the toilets dirty not getting cleaned, shouldn't have coded toilets for disabled people. Should have a radar key

Staff was rude and as for safety we’ll look at the toilet flush is like

Due to staff shortage it was only take away cups. For the price of a coffee it should be reduced if take away cups. Don't blame the staff. The bosses should have allowed them to close they would have been working over a 12 hour day. With only 2 when would they take a break

didnt order food but had a drink, good staff

A standard chain of cafe. There is a wide selection of food and drinks to choose from at a decent price. Service is not super efficient here and it is not worth visiting if you are in a rush.

Friendly helpful staff. Lovely coffee,cake & other treats. What's not to love!

This morning I went to costa and I was served by jade really nice girl was very polite and friendly and good customer service me and my staff was so happy we will be coming bk hope to see u all soon

Great place to sit and relax after a shoping day.

Well laid out very friendly staff only reason I did not rate the food only had coffee but the cakes and pastries look good.

When I have day off all the time I visit that place .Never I have any problems !!! Laura is all the time there to help the service and she is so friendly with evry body.

Shame the regular staff weren't in. Usually the service is great. Today, cakes were stale - couldn't bite into them or cut with knife. Staff tried to tell me they're supposed to be like that. Had to ask for spoons for drinks. No napkins provided. Milk used for coffee must have been dodgy as upset my stomach within an hour. V disappointed

Manager on duty at the time of our visit was extremely rude to an older gentlemen, when this issue was raised to team at the time it was pushed aside. Overall terrible management and re-training required of all team.

Nisa was super friendly with excellent customer service

Best service I've ever had at a coffee shop. Wish I'd gotten the name of the gentleman who served us. Anyway, great drinks and a good atmosphere. Plenty of seats and plenty warm too. Drinks were made in a timely manner and tasted great. Nothing to complain about. Good experience all round.

Served by Laura, cannot rate her enough, kind, courteous, polite, very very efficient and put the blokes in there place while they made the drinks, made our day.

The bartender was really kind and helpful and gave us great service. The hot chocolates are great as I am not a coffee drinker I got a roasted hazel hot chocolate and it was delicious. Facilities are clean and tidy I throughly enjoyed my experience today.

Best Costa visit yet. Greeted by the friendliest face - Nisa (one S!) was super friendly and made me feel a valued customer with the high five for having the Costa app! Black Forest hot choc is just the best. Looking forward to coming back soon ;-)

I asked for a cheese and onion lattice was first given a cake then a chicken lattice finally got what I asked for prepared, offered a coffee which I declined so the server started to make me a coffee and asked me if I wanted latte or cappuccino , went to pay saw the chicken lattice rung through challenged it was told that there was a chicken lattice in the bag ! There wasn't. Every one can have a bad day at work but training should start before serving customers .

We ordered some drinks and the gentleman was really helpful. However we witnessed the lady with brown hair been really rude to him. When he said he had rectified the milk we wanted as she got our order wrong, she said "oh whatever" to him and kept stating how she doesn't want to work there with a rude attitude in front of customers. Attitude problem. Sort it out.

West Park Costa , Leeds . Very rude staff at the drive thru , really not good customer service , I did complain to Costa but never got a reply . I won’t mention the name but she obviously didn’t realise her name was on the receipt !!

Really poor experience, the service was offhand, spent over £17 and 3 of the 5 drinks were no where near full, staff really not interested, so much other competition around we will not be back

I usually go to Costa coffee in every city I visit. But this branch is very special because of the 2 ladies working there in the morning. Absolutely brilliant service, they give a very friendly and lovely vibe to the atmosphere. they also seem to recognise the regular customers and greet them with warmth.

They treat disabled customers like second class citizens making us have to have a key code to enter the disabled toilets whilst able bodied people can just go to the loo like normal , pure discrimination against disabled , I have to add they the young Lady behind the till on Saturday was lovely and friendly , whilst stating by her face expression she didn’t agree with the policy either

Absolute great little coffee shop, amazing staff and always welcoming and friendly perfect for a nice treat to your day or to meet up with your loved ones or friends... pictured is a popcorn frappé xxxx

Never many gluten free options for my daughter, not even sandwiches. In this day and age its unacceptable. Toilets need checking more frequently.

This costa coffee store is always really disappointing. Most of the staff never seem happy and the store is never clean.

Was looking my best options to sit out of the hussle and bussle of the city centre noise in particular. Often seems to penetrate the walls and doors of some of the places I frequent including other extrincic factors. Warm cosy and friendly, similar to one or two of my other choices at pret or Nero's simply for ten minutes out of a regular walk I would have done to get out of that city trap getting caught up in all other sorts of business present and futures involving others which I would desperately avoid. Usually like to sit outside weather permitting thinking the regular eating of crossaunts or beaugles is often too much so try to avoid them and the odd one now and again rather than avoid or miss a meal. Often get caught up in the door frame avoiding the toilet eveytime I have a coffee usually something to do with a bus or three travelling some miles up the road with whistles attached somewhere or then again perhaps it just my health with those impostering disattributes of age and physical well being and such like. Thanks again if it was on my mind Costa would be my first choice rather than grab it and go at Greg's or such like.

I cannot believe that anyone goes into this dirty place, the floors & tables are filthy, napkins & bits of rubbish all over the floor, the walls are dirty & paint work tired & tatty & the toilets were nothing but disgusting. Unbelievable that Costa put their name to this!!

Rude staff bad customer service, woman worker don't listen have to repeat your self. I will defo not go back there cheeky young black man, then decides to ask me to leave. After I told them about them selves. He is very disrespectfully treating, customers like that. He's quick at throwing people out, he won't last long there. Needs sacking.

Each time I come into Costa Lands Lane, the queue is practically out the door. The toilets are always shut due to not working, or they have been trashed and look like a bat cave and that's after waiting circa 20 minutes to be served. I have seen people leave the coffee shop because they could no longer put up with the wait and sometimes the staff serve people one at a time. This coffee shop cannot keep up with the demand placed on them and it is losing them customers. Someone needs to do something with this place asap

Just been into costa for a hot chocolate around 4pm today , the member of staff who made my drink with dark hair purposely held the thermometer stick so that lumps of hot chocolate didn't go into my drink which they still did and she was going to serve me this. As I said this isn't acceptable she continued to try remove the lumps of chocolate out of the drink with a spoon. I asked if she could make it for me again and she didn't seem happy about it. When she remade it she said there's nothing that she can do and because of my background of working at costa I knew that if the milk weren't just topped up in between each hot chocolate it wouldn't do this. She used the same jug and overfilled my reusable cup which I didn't get charged less for or get any extra beans for using. As I said I've worked at Costa and by using new milk with each hot chocolate she could've avoided this. She told me she's worked there 10+ years and "I think I know what I'm doing" What your doing is wrong and maybe with 10+ years experience you'd think you wouldn't sell burnt milk to customers and have a bad attitude : (fair to say I won't be visiting this costa again.

It's costa coffee, the food and drink is what it is. The staff here though were very polite and friendly. The only downside was the fan was on, on a very cold and wet day

I usually enjoy my experience at costa, however today both the baristas were rude. Their service was ignorant and one of the men smelt like sweat which puts you off eating or drinking the food. I have to say Iv always gone to Costa and felt 100% about effort and customer service but today wasn’t even 10%.

Staff member this morning way to slow, looked like couldn't be bothered, asked for a large vanilla latte to go, ended up with a small, this store get worse, only have 2 staff members that are any good.

With its drawn back position in Leeds CC, there is no other Coffee Shop to go to than Costa for that perfect brew of Latte or Cappuccino. Yes, there are other Costa's, though change is good, especially if you can't get into any of the others. With warm, friendly and helpful staff - as in all the other's - it is always a good pit stop before visiting the Vue Cinema or shopping at the top end of the city centre. Lands Lane Costa Coffee Shop is always busy, though by chance or by luck, every visit has had at least 2 or 3 tables free. Highly recommended.

Absolutely disgraceful and disgusting service. Upset my day the way the staff Daisy and Dan dealt with my order. Huffing and puffing at my requests and chewing gum in plain sight in front of customers. Talking between each other under their breath so nobody could hear them. The drinks were not up to costas usual good standard. Will not visit this particular branch again.

Costa is always good for short break during long shopping day:-)

Always really friendly staff. Alt milks and food for most tastes. Just found out though that in spite of the fact that they have the alt milks and vegan marshmallows, their hot chocolate powder is not vegan. Be aware fellow vegans. I tweeted them about it and they currently have no plans to change it.

Not bad, but the smell from the toilets near the back of the place wasn't great, and felt like it was in need of a refurb.. decor is quite drab & has photos of London on the walls, when it'd be nice if it had Leeds!

Had no Ice machine but the staff were very nice

Reeeaally slooooooow, there's quicker options elsewhere!

Staff closed off half the tables by physically blocking access to rear of premises where toilets were located with staff member sat at tables used as a "barrier" as a verbal and physical deterrent. Served expresso in large paper cup instead of proper cup. Unwelcoming atmosphere with 30 minutes to closing time.

Food had started to go cold by the time my drink was ready

When we called they seemed to have only 2 staff behind the counter. But they did very well not a long wait

Pokey and dirty! I have low expectations when visiting a store in a city during lunch, however they even failed to achieve them. Staff were pleasant, coffee was as expected.

Staff were amazing the cafe was spotless and it was a lively environment

One of mine favourite coffee shop ☕☕☕

Friendly staff, very busy and tables cleared quickly for next customers

Good service, decent seating area

Incredibly rude member of the staff- became very upset and started to act in a very rude way when I changed my mind about my drink- I could see other customers were amazed of her behaviour - even my little one, who was standing next to me asked my why is she so rude?!!! Unbelievable- shocking! Another staff members tried to step in and help in a nice/ appropriate way thankfully!

Used to really like this costa but today it was poor. The place was pretty messy. The guy forgot an item off our order. The toliets were horrid with water everywhere, no soap and no toliet paper. It was pretty busy as its half term but its normally a lot better.

Chloe is a queen and has the best customer service 💖💖 best panettone of my life

Love the coffee always get a latte and there roll are nice also their cakes

I love costa but not this one! Stood queuing for over 15 mintues. The queue didnt move. 2 girls on the counter 1 serving 1 making cold drinks. No-one making coffees! Lots of empty tables as no one getting served

Nice place but bad phone signal

Popped in for a takeaway coffee on my lunch, they were quick and friendly. Nothing really to complain about! Costa Coffee’s large are much bigger than other chains in the area.

Always an excellent coffee, great atmosphere.

Went in here with my lad yesterday (31/12/21), there were 3 people in front of us in the queue. yet it took 15 minutes to be served, people joining the queue after us were leaving when they could see how slow service was, just one girl behind the counter doing near enough everything on her own, the lad that was there with her looked like it was his 1st day on the job, all he did was take the order & payment, it seemed that actually getting an order together was not his job, the girl never stopped, I felt sorry for her, there were 2 girls in the back room marked 'Private' on the door, I'm guessing that they were there to clean the tables & wash up, the 2 girls walked into the place just as we sat down, looked like they'd been on a dinner break, but only one of them popped back out of that room twice, once to clear a table & once to plonk a tray of clean plates & glasses down near the counter, at which point the only girl that was doing anything quickly grabbed the tray & put the stuff in their designated areas behind the counter, no doubt she would have been on the same rate of pay as the rest of them, yet everyone else there seemed to be on an easy ride. I'll be watching out for more staff behind the counter before I go in here again.

The best coffee on the high Street never disappointed and the gluten free chocolate brownie is delicious 😋

Kind staff and nice place I recomend

Very polite people who work there

Great place. Not always sure what they are doing.

Love this place favourite place to be

Love every Costa shop lovely selection of different coffees lovely food

First time I have been to Costa coffee, a found it really pleasant, nice and clean. Good service, polite members of staff. Lovely tea and cake. Will definitely go again.

just like a other Costas clean and nice coffee

Regular visitor here. Great service, great standards, no faults at all. Always a happy and relaxed atmosphere. Superb

In general cost is one of my favourite coffee place but in that very cafeteria the toilets are unfortunately very dirty. But I do recommen Costa coffee, will still be coming back however, I would be nice to come across a positive changes when it comes to the hygiene in the rest rooms 😉

Nice coffee , friendly staff .But the three toilets on site . 2 were closed and the third one. The disabled toilet was absolutely disgusting. The floor and toilet was filthy and the sanitary bin was full and overflowing onto the floor with nappies, ladies private napkins and used toilet paper. The toilets was what let the cafe down . I will not revisit this particular Costa . MUST DO BETTER.

Unfortunately slow service and could do with some upkeep inside

Nice and relaxed in the heart of Leeds shopping centre

Staff friendly. Air conditioning on full and rather cold. Tables not very clean.

Comfortable chairs, air conditioning, delicious drinks and friendly staff. Bit pricey though.

Fast friendly service as always

Lovely place and staff!! Went today in, to grab a coffee with my friend! The barista who served us, was very friendly and she made an excellent cup of coffee! The store was clean and tide, huge range of food and pastry’s products!

Pleasant place to have a coffee I recommend Latte was very nice and the staff very polite Thanks

Lovely staff! I knocked my whole drink over and they replaced it right away with no problem! Very friendly and kind!

1st time here in Leeds for coffee clean n tidy

Better than Starbucks any day of the week.

Really like this place. Room to sit and enjoy a great coffee (and cake 🙂). Polite quick staff, even in these times

Fairly busy but very poor WiFi. Coffee good

I was appalled by the lack of cleaning. I was sat inside half an hour. A waitress cleared the tables as people were leaving but didn't clean any of them one. Not great considering we're in a pandemic.

The trace and trace was confusing as they had they're own inside and not the NHS one.. But otherwise helpful friendly staff.. even gave me a takeaway cup because i ordered a massive drink and couldn't drink it all...

Went for lunch even though there is a pic of an ice latte and a cheese and ham toasty for £4 when my daughter got one it was £6.30

They have time to update signage in store for offers, new menus and virus prevention, but curiously not enough time to either update the opening times on the door or the website. They closed at 6 despite the door saying 7,and unlike a pub, there's no drinking up time. Not relaxing or professional.

Nice coffee shop. Staff really friendly.

Enjoyed the food and service was very efficient despite the COVID 19 restrictions

Really friendly staff. Always clean. Excellent coffee.

I like my coffee but most places the coffee is not so good either too weak or bitter sometimes old but today's was lovely i really enjoyed it staff were pleasant and friendly

Great place, plenty of space, especially for prams.

Long ques, don't like it when you ask for extra milk and tables full of trays with cups etc. All the Costas that I have been to are like this. Had a lot of staff there in the kitchen but nobody tidying up. You have to do it it's not my job to do that.

Staff excellent, clear and neat place

Like a good cup of coffee especially when its cold outside

I like spending time here with cup of coffee. I usually find space for me and my baby (breastfeeding). There is also changing table.

Tables were dirty with cheese stuck on the edge, messed my jacket up. Food is always good, cleanliness is an issue.

The only shop coffee I drink so much better the others

Spacious place.. nice decorative

Nice service, delicious doughnuts!

Great coffee and cake is really nice

Amazing Christmas atmosphere , very busy , staff is friendly and helpful . Fantastic Black Forest hot chocolate