Starbucks in Leeds

I just wanted to take the time to say a big thanks to the staff working at the station starbucks in Leeds today. There were clearly a lot of people that were too hot...impatient..angry and directing a lot of it towards the barrister. I want to say thank you for then for still smiling, letting me know the waiting time and still despite all of the crap they were getting, working hard to male sure everyone got served. Special thanks to the bug bald guy serving (sorry didn't catch a name) Hollie

A decent popular cafe chain in the train station. Service was fairly efficient for a busy time of day. There is a good selection of food and drinks at a decent price.

Lazy staff and bad attitude for me ordering a decaf at 10pm 🤦‍♀️ get over yourselves

This store has just had a refurbishment and it looks so beautiful now! The service was very quick so I got to my train in perfect timing and the barista serving me was so welcoming and lovely despite how busy they were! 10/10

You guys are meant to open 5:15am - some people got trains to catch can you please stick to your timings!

Always get a coffee before my train, and James was so lovely and pleasant not only to me, but to other customers too. A credit to the team.

Went for a cup water and gave me and my mates free cake as easter was ending and they needed to sell them, they were very nice.

Fabulous place nice workers asked for a drink was really nice and give us a free cake as they needed to sell. Top place highly recommended

The coffee could be better made, really. The tables were dirty despite little traffic, no trash can. Seasonal coffee and tea were completely different from what is on sale. The matcha was not mixed well, I personally think that the staff simply did not want to make this coffee. Only one plus is you can buy a Starbucks cups in this place.

Met my sisters for a coffee...staff so lovely and helpful we stayed for lunch and three drinks! Lovely clean store despite being busy. Cheese n ham toasties were yummy. N birthday bun on a stick was such a nice touch Thank you Megan , Jenn and all involved

I got a new coffee machine at Christmas and was highly recommended Starbucks whole beans (even if you don't like Starbucks coffee!) They are excellent. Popped in here a few times and the staff have been super helpful.

As bleak as one would expect. Sadly it was the only place I could get coffee at that time, otherwise I'd go to an independent place. Coffee really isn't very good (from Starbucks in general) and definitely overpriced.

I got this from here recently. The shop staff was very helpful and nice and clean shop.

Place seems to be frequented by flies since its refurb.

Ok if you like flies……. So shocked at the food prep area, serious fly problem. Clear for everyone to see when queueing. Overpriced drinks and poor service. Only used due to a flight delay.

Lovely staff, great coffee and clean and tidy well stocked kiosk!

They charge extra for disposable cup as default, even if you are drinking in. Can't make a cappuccino. Dirty tables.

Closed way earlier than they should have and said they couldn’t make the drink I wanted because they were short staffed but I saw 3 people behind the counter and that all the machines were off but the drink i wanted doesn’t need a machine to be made. To avoid this the next day I called to see if they were open and then they didn’t answer the phone, Avoid this Starbucks at all costs so unreliable and unhelpful.

They should train most of their staff proper customer service especially the ones who are in the cash register. They should be more attentive and read-back orders to avoid unecessary mistakes. It’s just frustrating sometimes.

The worst experience in my life I requested a caramelised macadamia and received a caramel mocha instead. When I told the barista, she claimed that I had ordered it and withheld my Caramelized Macadamia. She continued to roll her eyes at me after that. I would never recommend coming here and I would never come back!

Very disappointed we purchased a reusable cup and ask them to used it for our drink. We end up drinking without knowing they did not even check and clean the cup first. We found out there is a paper(sticker) floating in our drink.

I just paid £4.95 for a Christmas special praline hot chocolate and it was half full, luke warm and had no cream or anything. Just a basic hot chocolate and the store aren’t answering the phone.

Called in for a takeaway cup of tea before the train, staff need to learn how to make tea, it was virtually a cup of milk, tea wouldn’t brew so staff offered another teabag which didn’t help because the milk had been added before the tea could brew. Left the cup of tea full to the brim and walked out, disgusting and won’t buy there again

🇲🇽 Evita a toda costa! Especialmente si has probado esta marca en otros países. Por alguna razón, sabe diferente y el precio es ridículamente alto. Really slow service, limited menu and I couldn't even drink my coffee. It tasted like water with sugar 😒

Coffee tastes stronger here than other branches which is perfect! Staff have always been friendly and helpful on the many times I have visited. Keep up the good work

Located inside leeds train station. Nice little Starbucks. Friendly staff

Personally I rarely use Starbucks. However, on this occasion I really wanted to quench my thirst with a strawberry Açai. From what I remember there were roughly 4 people before my order and another 4 after. To my surprise, all were served without any indication of my order even being started. Strange but not unlikely. The workers who took my order were professional enough to check the £50 note I gave over by asking the manager on duty if they “accept £50 notes” to which I took no offence even though as far as I was aware all denominations of the English note from £5 through to £50 are just as good as each other. This shocked me but I believe it was a misunderstanding as the young lady was meant to ask if the manager if they could check the note to see if it was a real note. Of course shops in general today have money checkers etc but I guess if this is not available then the managers opinion will be good enough. The young gentlemen who were taking care of the orders once they had received them from the lady’s at the till are who I can say would In my opinion have to take some responsibility for the delay in starting my order. Responsibility however can fall on the shoulders of the manager due to them being the lead staff member on shift. Working as a manager in the past myself I would say it’s unfair to account for another adults mistake. I asked for a refund as I was quite upset about the whole experience. The manager offered me a free drink as compensation after I was provided a refund which I guess is standard when things like this happen. What confused me after this though is the manager asked the gentleman making orders if the açai would be started. Maybe I misunderstood myself but I felt as though that meant I would get one made right away. Silly me, I waited another 5 or so minutes without any update on the drink I though was getting made but no bother I decided I had overstayed my welcome in this particular store and decided to leave to write this review. Overall I have given 3 stars for the efforts of the staff and not 1 star because that can come across derogatory when trying to write a realistic review.

Just popped in here before our train and ordered a coffee caramel frappuccino. The guy on the till said 'it'll be a bit of a wait because...' then trailed off at the end of his sentence. I said that's fine but didn't realise how long I'd be waiting. After about 15 minutes, my mum and sisters had nearly finished their drinks and he'd managed to make several other frappuccinos for people who'd ordered after us. He eventually saw me waiting and looked a bit annoyed, went and made my drink, then handed it to me without an apology. To make things worse there was no caramel in my drink. Dreadful customer service!

The staff are horrendous, so ignorant, it was only one girl doing any work, Casey (her name was) and the curly haired boy were so rude and ignorant. Literally laughing and talking about me whilst making my drink, practically threw my cup at me. Get rid

The staff are so slow for a train station! Cafe Nero and Pret make coffees way faster, it’s so inefficient here.

the worst starbucks i’ve been to. one my first visit they ran out of blonde roast and decided to tell me AFTER they made my drink and just said sorry no blonde roast . today i ordered a drink in a refillable cup which they only filled half filled it and then charged me for caramel drizzle which i never even got . starbucks is my go to but i’m so annoyed with this branch.

VERY RUDE staff they treat you as if you’re not paying !!! Even the Coffee is terrible!!! Tables are messy left uncleaned. I think they know that they are in the train station so they don’t care about customers because they get them anyways. I have no idea how do they hire people in this place.

Same as all other Starbucks. Expect to wait longer than usual as it can get busy at peak times.

Friendly staff, but always very busy at peak hours. Had to leave without my coffee after ten mins. They really need a digital wait time sign or something... Kinda frustrating not to get what you pay for, because you didn't realise it would take so long to prepare. This is first time this occured and is rare. But some kinda queue counter would be useful.

I ordered a drink 7 mins before my train without cream they made it wrong and threw away the manager offered me a voucher so I wait making me miss my train I now have to sit in the train station for an hour thank you very much

Great staff and a plethora of items to choose from like the ham and cheese crossiant to the cinnamon swirl :)

With Starbucks is they've never learnt how to make a decent coffee. It's always my port of last call. But this was worse as I wanted to eat a toastie for breakfast. Served in a bag, even if you're eating in its soggy so defeats the object of being a toastie. They have these modern screens which flash up different adverts which means at times the electronic menu isn't displayed. BUT THANK HEAVENS I DISCOVERED BREW SOCIETY just down from rhe station...now I can get decent coffee and a proper toastie.

Good coffee. But the food was pretentious and extremely overpriced, whilst being poor quality

Perfect to pop in before your train arrives. Polite staff and good coffee as always 👌

Service was fine but when I asked for a iced coconut latte with caramel syrup, I wasn’t expecting an iced latte with caramel AND hazelnut syrup. Thankfully I have no allergies to either dairy or nuts but I’m very very disappointed with this.

I've never felt the need to review a place before but the ignorance of the staff in here is unreal. I had 20 minutes until my train after getting served (only one other person in the queue ahead of me) and it took 5 staff over 15 minutes to make my drink (and the other person) due to the nonstop personal chatting between the staff. I made my train with 30 seconds to spare... need a crew that understands they are working in a travel hub and people are in a rush.

Standard Starbucks offering. The staff here are friendly which is nice

Big queues, slow service and uncleared tables but the staff were friendly.

My twin brother Stephen and I had jumped the train down from Liverpool to Leeds for a five night break, after alighting the train we made our way to the exit and decided to grab a coffee to go from this Starbucks in the railway station, we ordered a flat white coffee, coffee was really good and served steaming hot ,we stopped here and gathered our thoughts and enjoyed our coffee's. I am a big fan of Starbucks coffee ☕ , its a consistently good brand ,coffee is superb especially the flat white coffee. We moved on after our coffee's and I must say I was totally impressed with this Starbucks outlet which is easy to locate in Leeds Railway Station 🚉.

They seemed to be prioritising online orders rather than orders for in person customers who are clearly at the train station so they can catch a train. After a 10 minute wait for my iced tea I managed to get my train, only to find they had made me the wrong drink. Very disappointing.

Terrible place assistant very arrogant no system in place for being served just guess drinks left on side rip off £3 for a coffee wetherspoons in future much more friendly .

Quick to order but communication behind counter could be better between staff and with customers (and let people add their own sugar like any other coffee shop / restaurant.. I've never known anywhere that insists on doing this for you even when you ask for sachets)

One of the better Starbucks I’ve visited of late, and to say it’s at a train station says a lot. Efficient staff, and Covid friendly, it’s well worth dropping in for a cuppa!

Friendly staff but it doss get busy. Their initiative for free drinks for nhs staff was nice whilst it lasted.

Being as old as Methusala I cannot get my head around two fancy milkshakes for grandkids costing £8.70. Sorry

Standard Starbucks only more expensive.

More staff than customers, still took 15 minutes for my drink, the person who served me was more interested in serving another staff member. The person I assume was the manager thought it was appropriate to berate the staff in front of me which was very uncomfortable,how can staff learn if they don't get respect from their manager. Avoid!

07:37 in the morning, 6 members of staff behind the counter after waiting for my Americano for 10 minutes I had to leave to catch my train. How long does it take to make a black coffee? The staff who was serving us was so slow, also busy talking to her friend in the corner. I appreciate the rush hour but you should warn paying costumers for the delay so we can make a decision to order or not.

Appalled at the state of this Starbucks, every table outside covered in rubbish, spills all over the floor, broken milk jug which was exceptionally unhygienic and the condiment area was absolutely disgusting ! Plenty of staff working and it wasn’t even busy, no excuses for the state of this branch and one we will avoid in future !

It's a standard big station coffee shop, so it's never going to be top rated, but it used to have reasonably friendly staff and a surprisingly comfortable atmosphere. However after 2 late night visits (only one open bar McD), sad to say, service was surly and rude, comfort has disappeared, and prices pure ripoff. Never again.

Service staff were great, however Liz the bar support was horrid. She undermined the staff at every opportunity and spoke to them like they were idiots. Not pleasant to witness

Asked for 2 hot chocolates and a caramel shortbread, the lady who served us asked twice what dessert we had ordered, she then asked us to move down the line to collect our drinks so we had to remind her that she hadn't served us our food yet, she then gave us the shortbread without an apology. We then got on our train to find we only had one hot chocolate barely luke warm, the other drink was a coffee of some sort. Overall bad service and actually being served the wrong drinks.

Bought a Mango Smoothie from the Starbucks on the bridge at Leeds Train Station. I then accidentally spilt my drink and walked back to ask for a new straw (after trying to drink it without and spilling on myself haha) the young, happy guy making coffees was happy to help me and also asked me if i would like him to top up my drink. He then did this whilst serving the other customers and gave me a full drink with lid and straw back! I was so pleased by his attitude and service with a smile that we tipped him and said a big thank you! Well done to this guy from being a great employee! #givehimaraise

Given there were 3 people behind the counter and a queue out of the door during peak time the staff appeared to be deliberately slow in clearing the backlog. One staff member did not appear to be actively involved in customer service rather they were engaged in secondary duties

Bring your own cup and save your universe

I loved it here! My barista, Thomas was very lovely. Much recommended x

Another slow visit for coffee, waiting over 10 mins for 2 coffees after ordering, there seemed to be just 2 staff until 2 must of come back from lunch, but I’ve been on numerous occasions when there has been 3-4 behind counter and it’s still a 10 min wait, which when u have a train to catch I’ve nearly gone without the order. I like the coffee at Starbucks they do a good vanilla latte and it’s great spot for meeting friends before going into town but now when I look thro the window at the Q, if there is more then 3 I go to the other coffee shops on the concourse

Overpriced coffee. If you're that desperate for coffee make some and use a Thermos, a hell of a lot cheaper.

Great team, and using the mobile app helps to pick up a coffee on the way in to work

We went into Starbucks at 4 and came out at 4:30. This wasn’t due to a long que but due to lack of good service. Definitely would not recommend. Because of coming out so late we missed our train and had to wait an extra 30 mins. Not only was the service bad but the drinks were poorly made. The cookies and cream Frappuccino was watery and had massive chunks of ice in the bottom of it. Not to mention the fact that the people behind me all got served before me!! DO NOT RECOMMEND!

Called in on my way for my train ordered a large latte , a chocolate shortbread and a chocolate chunk cookie. The coffee was amazing and they can’t be faulted on that however the cookie and shortbread were horrible and I just couldn’t eat them as they had a funny taste to them.

Great for coffe but mainly sweet options for eats and a few packaged sandwich type items for lunch. Really this is not a restaurant but a cafe so don’t expect anything different.

Tried the mini starbucks above the platforms for the first time today. Attended at ~1140hrs 13/7/19 for a medium sized americano no milk. With only 1 person ahead in the queue who was just being handed coffee as I placed my order,in 10 minutes 3 members of staff moved like slugs and could not make 1 coffee before my train landed - what a slack and slow service. There was no time to get a refund either and most importantly no coffee for my train journey. ...not what I expect from one of the leading coffee giants, won't make this mistake again.

This Starbucks is always closed earlier than it should be, on their website it says 10:15 and they were closed at 9pm, what a joke, the manager needs to be replaced, it was fine a year ago with a different manager!

Well, this coffee shop is certainly in a good location for train travellers. Coffee and casual foods are of the usual Starbucks standard which is fine. Only problem was that I had to wait absolutely ages to get served. The place needs either more staff or better organisation, not sure which.

Here is it about quantity, not quality! Good if you are in a rush to take a train and want a last minute coffee. If you want a nice coffee, go somewhere else. Staff is fairly nice.

Starbucks is within the station but nearer the exit so a few minutes walk from the platform. It's very busy but you get served quickly but be prepared to wait whilst drink is made. They take your name then call you when it's done.

Main issue is the music volume esp in the morning. Please please turn it down. That and idiots playing on the piano outside does not equate to a pleasant experience.

I love Starbucks I think I must be one of there biggest fans but I am increasingly being let down. First the positive.The coffee is great I love it, but would like to be asked if I am sitting in and not automatically assumed to...

At least 5 staff, mostly young, gormless & female. steady flow of customers but slow slow service and not a clean table in sight. About as much character as a damp lettuce

Well chosen location and quick service, along with very helpful staff. This is a good place to use the app with and order via mobile on the way to the train station, or when passing it. Would recommend the Peach Citrus Green Tea.

Nice coffee store for sit in or takeaway. In the middle of the train station so wonderful if you would like to grab something before boarding your train.

They need to give higher priority to cleaning the tables. Messiest Starbucks I've ever seen.

Nice coffee relaxed atmosphere.

My wife, who is coeliac and lactose intolerant needed a sugar boost whilst in Leeds today, I left her seated and went to the counter, realizing the urgency the assistant rapidly checked the products till she found something suitable. Also she offered a glass of...

Keep forgetting to put my caramel in my latte,very slow stuff!

4 members of staff. No customers and a cold cup of coffee. Catching a train and couldn’t go back. Wish there had been a Pret

Mmmm coffee, what more can I say. Was a tad busy but service was quick enough

Another trip to starbucks and another incorrect order served by chronically uninterested staff. Girl who was making the drinks was too busy, it seemed, discussing NYE plans with the lad on the till to make my drink correctly. When i pointed out that I'd requested...

I visit Starbucks weekly and even though tired and scruffy the one in Leeds train station is usually okay, I just went in with 15 minutes to wait for my train, there was around 5 people in front of me waiting for there drinks but...

The whole place needs a facelift, the furniture is uncomfortable and worn out. The staff just can't be bothered. They are disinterested and often struggle to follow your order. When your order does arrive it will be out of order, late or incorrect. Missed a...

I popped in for a cup of tea with a friend. The tea was OK. The two drinks came to just over £5. The tables are curiously low. The staff were rather blasse. The outlet is in the part of the station which contains a...

Great little Starbucks, just off the platforms.

Staff were friendly but got both mine and the guy before me's order wrong. He got the wrong flavour frap, i got my drink extra hot instead of a cooler than normal. There were five of you behind what looked like a cramped bar. I'm guessing it's stress, but you need to pass on orders more clearly. Otherwise, nice clean shop and quick service.

One of the worst customer service (6.7.2018 @13.30). Rude staff, long waiting time and dirty tables. Thank you, Starbucks, I definitely won't come back!

Rubbish service. Staff aren't interested in customer service. 12 people who ordered after me got served before me, even though some ordered the same drink as me. You'd be better off getting a coffee at the McDonald's next door!!!!!!!!

Really great staff. Always cheerful and welcoming to people. Not always got the selection of cakes etc available at all times

A bit crowded, but good services.

I love it here, the food and drinks are always good quality and the staff know how to have a good conversation.

Shocking mess! All tables and sitting areas dirty and full of dirty cups,bottles, etc.

Nice, friendly staff , always make me smile!

Nice, clean and well used Starbucks coffee shop in Leeds Railway Station. Staff are friendly and there is an App to order coffee in advance if you are a regular traveller by rail and use the shop daily

Called in for a drink, girls attitude serving appallingly rude. Apparently by me ordering a fudge hot chocolate and tea she was confused, odd as it was a simple order?! The tea was disgusting, the mug was huge and the tea so weak I asked...

Normal Starbucks coffee and food options. Cafe looks a bit tired and messy. Staff not very friendly and donct seem to care much. Drinks and food ok though.

Called into star bucks because i fancied a hot chocolate and i must say it was rubbish,it was like hot milk with abit of chocolate,got 2 drinks payed 7.00,dont recommended the drinks here,untidy work area and all they did was just wash the stuff under...