Costa Coffee in Isle of Wight

I came in with 3 other adults and 3 small children. The kids ran up to me in the queue then a staff member with orange hair and an Eastern European accent came over and gave me a horrible look and shouted. “Kids are not allowed to run here keep them in control”. Then proceeded to talk loudly to another staff member about our children. Disgusting customer service and after 15 years I will NOT be returning. If you do not like children or adults or customers. Don’t work in catering and hospitality environment. This woman should be sacked. Awful experience.

We popped in to grab a coffee before we went back to our hotel. Staff were friendly and service was very quick!

Always friendly and accommodating. Staff make this Costa better than quite a few others. Great location and easy parking nearby

Great service, friendly staff, they even brought our drinks to the table for us. Clean and relaxing stay

Came in and it was rather quiet, the woman who served me was short and had dark hair. She was rude from the start, and lacked enthusiasm, I understand it may not always be fun but I felt bad for ordering. I had one of the frostino’s and it was amazing, can’t fault that. Just the woman put me off, she was more interested in having a conversation with someone she knew and more or less ignored me. I also didn’t appreciate her picking the straw up with no tongs or atleast a glove, as most places do with their added corona measures

Walked in and was greeted by friendly staff who to be fair couldn’t do enough for me. I love costa anyway but this is definitely one of my favourites. Lovely big windows so perfect for people watching and I didn’t feel rushed despite limited seating. Coffee was perfect as usual. And the wrap was nice. I’ll definitely be returning here when I’m next on the island.

I have been regular visitor to many Costas for over 10 years but Ryde was a first when I was asked to vacate my table for other customers. I appreciate limited tables due to pandemic but was still disappointed.

We visited under covid restriction but were able to access a freshly cleaned table and chairs and place our coffee order easily. Bathrooms where clean and easy access for disabled.

We visited this on a busy morning using the 'eat out, help out' initiative. The staff were very friendly (in particular Sara) who had the organisation and cleaning of tables, as smoothly as they could in view of the circumstances- great coffee and a really upbeat atmosphere in the eatery

Visited Costa late morning today. In this hot weather, the air conditioning was most welcome. The whole place was spotless and each table sanitised as customers left. The Staff were all helpful and working hard with Covid precautions strictly observed. Good coffee and food delivered to your table.

Unsatisfactory drink. Luke warm. Drinks are expensive and should be made correctly. Most staff seem capable, unfortunately it’s the minority of staff that are incapable and therefore are the ones providing a bad service. Very disappointing :(

The interior is tired and shabby without being chic. Coffee was just about hot but the flavour was poor. The place was popular but I would not bother again.

Quick courteous service at a busy time - coffee good quality. Next time will look to drink in rather than grab and go.

In a good location up the High Street away from the front. Consistent milky lattes as usual. Have been a few times.