Graces Bakery in Isle of Wight

Girl who served us was polite but the lady with blonde hair kept staring and giving a foul look made us uncomfortable and the ginger bread men are drier than an old newspaper sandwiches are fab tho

Dirty tables, dirty floor, dirty toilet, cobwebs, Aircon unit rusty, cakes on top of counter with no covers, display units open at back so insects can get in. Cables from electric Till draping over cakes in cabinet. Ordered a chicken & bacon roll, (no ingredients poking out sides) when served to me it was egg mayo which the lady didn't notice egg smell, when opening the packet. Last month heard one staff member say "how many flies" Been in there times at 2pm, they Sweep up around you making you feel you shouldn't be there. Unfortunately, we won't be visiting again, but will go to the much nicer, cleaner, friendly stores in Newport & Ryde....

We used to visit Grace's when we lived on the island and when we visit the island, we always pop in there to grab something. We decided to have a coffee and then we ordered an Isle of Wight doughnut which was delicious

Very nice stop for coffee & cakes.

Lovely cozy place to have breakfast❤️❤️ Staff was friendly and food was good quality

There is always plenty of choice - the team are welcoming and chat to their regulars.

Delicious cakes, sandwiches, pastries and hot drinks including lots of vegan options.

This is what i would call an old school bakers they do sit down food which i didnt have i have been here 3 times we had over the trips continental, danish,cakes, sandwiches and savorys all was good service was quick and polite

Apparently 3.30 is to late to sit in with an advertised closing of 4.00

Rude staff, unfriendly young girl with glasses black hair

Been in today , we got ginger bread biscuit with 0 ginger . And we ordered an I bun with cherry and we got iced ginger instead which was dry and not fresh . Won’t be going back , very disappointed

Just came to get an iced caramel latte, not a single bit of ice in it so it’s a luke warm. Crazy amount of caramel in it as well that’s all you can taste not the coffee which is a shame because the isle of white roasted coffee is what I was looking forward to trying and tasting. All the staff look absolutely miserable like they would rather be anywhere else.

Go here regularly. Really nice bread, cakes and rolls. The pasties are good too. Do sausage rolls as well. There is also a seating area inside and a table outside in nice weather for hot drinks. Friendly helpful staff. You can also order online where they have more choice and you can have it delivered to you the next day.

We found the staff were very friendly and helpful and the cakes were great

Just to expensive same as everywhere,

Difficult to describe in words .... Just turn up , and you will, hopefully, enjoy the bakery/coffee as much as we have 😊

Over priced items and not so nice. Belgium buns stale hard as anything. Not very nice having to buy it and then find out it's hard couldn't eat it chucked it away. So never by anything from that bakery. .... best one is in Newport. And not there other bakery in Newport is the same old rubbish....

Called in as we were passing, had a massive Belgian bun which was delicious, full of currants and loads of thick icing and also an iced finger bun which again was delicious, staff were very cheerful and polite, great prices too, will definitely be calling in next time we are there.

Good, friendly service, fresh produce made in on site bakery in Ryde and a loyalty scheme, what's not to love.

Excellent value for money, the cakes inside are huge and very tasty. Staff are amazing too

Enjoyable place to visit great staff They make a lovely cup of coffee 🙂🙂🙂

Best selection of cakes and treats on the Island! We had their takeaway lunch deal for £4.50, which included a sandwich or wrap, cake and a drink. It saved us over £10 for 4 people! Definitely worth doing (and it was delicious!)

Good sandwich and coffee and not too expensive. Close to the railway station too.

Graces is just great you can't beat it

Birds nest donuts, say no more 😁

Cakes are amazing and its cheap. Well worth the money going to miss it lol. Still great service, the cakes are the best

Fantastic sandwiches and cakes. Very reasonable prices.

Tea & hot chocolate good. IOW doughnut very average - good flavour but more like bread. Staff abrupt, rude and unfriendly - also same comments from other customers as we sit here.

Always welcoming, pleasant and very clean. Food is great and a wide choice of hot and cold drunks.

Rip off, overcharged for wrap and coffee, £6.80 takeaway then noticed they do a meal deal for £4.50, little miss uptight would only give 70p refund. I will not go in there again out of principle and I would not recommend it to anybody else. Zero star!

Lovely bakery, plenty of choice, from fresh sandwiches to pastys and slices. all freshly prepared on premises. Very friendly and very reasonable price. Would definitely recommend.

Island based bakery. Nice to have bread with a bit of character. Not a hint of sourdough, do that is worth another star. Great selection of cakes, including slabs of bread pudding.

Amazing cakes and pastries. I recommend the eccles cakes which are like a cross between a 'normal' eccles cake and a giant cookie. However, the so-called IoW doughnuts are very disappointing, they're solid cinnamon doughnuts with a few sultanas in the dough, no filling at all. Plenty of other yummies to have instead! Be aware they're closed on Sundays, despite their website saying they're open every day.

Fabulous bakery, the best on the island by far

Labyrinth of very interesting artifacts

Nice place and lots of choice. Staff very friendly and very welcoming.

Excellent bakery with a fantastic range of cakes,bread, and pastries.The Sausage Rolls are absolutely delicious

Friendliest bakery on the Island. The staff could not be more helpful. Everytime I visit they greet me with smiles.The cakes look and taste scrumptious too!!!!

I'm a regular customer at Grace's Bakery in Shanklin and the staff are always friendly and helpful. The coffee is delicious as well as the cakes and sandwiches. I would definitely recommend paying them a visit. I love that they have a sample tray so you can discover a new favourite treat 😋

Not a good experience in Shanklin. Popped in for a coffee and a cake told it was takeaway only despite the fact they were still open for another 30 mins. Staff had no interest in their customers, only in getting out on time. Personally, some of the worst service I have ever received. The coffee was unpleasant, to say the least, and was binned after just a couple of sips. A really disappointing experience.

Very poor service. Told it was take away only at 3.30pm on Saturday with no apologies. People were seated. Made to feel inconvenient and not a valued customer. 3 staff all moaning whilst waiting. Can’t be good for business surely?? I wouldn’t visit again

Had a coffee and a cake very pleasant

Lovely clean shop. Cakes & coffee a real treat. Thankyou

Staff where not very chatty spoke among themselves bout private things customers do not want to hear about when dining in

I was staying in Shanklin and needed a decent priced coffee seeing as the holiday park charges nearly £4 for something that tastes like dishwater. I decided to pop into Graces as the queue always seems to be out the door which I take as a good sign. Despite being busy I was served quickly and the coffee was lovely. I paid £3.50 for a decent coffee and a biscuit. Service was friendly. Will definitely come back during my next island visit.

Good selection of sweet and savoury pastries sandwiches and hot and cold drinks to eat in or takeaway. Table service clean and well cared for bakers

Very nice bakery. Huge rage of cakes, sweet buns and doughnuts to choose from. Reasonably priced. We came back on the same day to buy one more of the Isle of Wight traditional doughnut.

My goodness me! This is such a good café and the cakes and bread sold here are delicious.

The products are excellent and the staff are very helpful and friendly, yes you may have to wait a second or two but nothing like the inappropriate reviews on this site. The Bath Buns are to die for and the staff don't mind when I ask for a Bath Bun with lots of cherries and even pick me one out that has them and I am a visitor and not an Islander so I don't get to go in as often as I would like

Great stop for a coffee and a delicious cake the isle of wight donut was scrumptious

Love this place, always stop for light lunch, staff lovely, food fresh. Good prices!

Friendly staff, good range of baked goods… Belgian buns are huge and full of fruit! Using up characters to get to 100 now…

We had pasties with salad and two different cakes. I'm afraid to say that everything was just.. 'Ok'. Average and nothing special. An improved salad would be nice to see. Maybe some dressing? Different leaves? The little things like this can make a huge difference! The seating area out the back could also use a bit of love. From the dusty fake plant to the bare walls, it wasn't a particularly nice place to sit.

Brought a meal deal for £4.50 and bread was hard, inedible. Absolutely disgusted

be prepared to have your purchases all but thrown in your face, and to share your drinks with the trays. i would like to think it could have been me, or a single, unsavoury, bitter old staff member tainting the service but after several trials this is clearly a shop-wide (possibly franchise-wide?) problem that is the truly horrible, entitled and downright rude way the staff treated us that made us give up after several purchases. this includes in one instance (and is a sticking point for me) that staple of british bravery: the rude gesture through a window, to a child, when you think the parents cannot see you. and i do see the irony of complaining about this on tripadvisor, but just did not want to subject any of us to more abuse. definetely a stain on Shanklin otherwise mostly friendly commercial community, which it could happily do without. oh and p.s.: if you think rainbow bunting during pride week is a sign of lgbtq+friendliness ...you've been pinkwashed.

Sad to say our visit to your shanklin branch was a disappointment, although they were open for business they couldn't be bothered to seat us, apart from a high standing seat which I was unable to use. Graces Bakery as been a long standing favourite..however we won't be returning. 😡

Went in to order some breakfast and was not greeted with an ‘hello’, just ‘what do you want ‘ from the elderly gentleman. He immediately put my goods into a plastic bag then huffed and puffed when I ordered drinks to have in. He promptly threw the bag away and made it obvious that he was upset about my order. The fact that he did not even wait for me to inform him that I wanted to eat in was obvious. The coffee was great but the service is certainly to be desired! He definitely needs retraining.

Decided to get some fresh rolls for our crab which we purchased fresh locally. What a mistake that was, and a waste of great crab. The bread rolls had zero taste, the service is disgraceful, girls who just don’t want to serve just chat to the the others. My advice is walk straight past and get your fresh bread elsewhere.

Popped on for a delicious coffee and cakes today. Lovely find, clean, friendly staff, air conditioning. Gorgeous

today I was for my forty-fourth birthday visiting the Isle of Wight in Shanklin and the previous day before arriving searching on Google where to eventually visit a pastry shop on the spot near the hotel booked to have a birthday cake, me my partner and my 2 daughters (3, 5 year old), one of which is also called Grace, we entered with enthusiasm but we were served in the worst way that could be received, really not welcome, premise that I am Italian and respect as the basis of teaching and good education and living in this state for more than 10 years I do not always expect a welcome but in a place with few inhabitants that should also have an eye for the tourist instead the opposite happened, when they asked what i wanted I asked for a brioche asking my wife what she wanted in the meantime for her to decide and look for something suitable for our children the elderly gentleman behind the counter put mine order (incomplete) in a paper bag as if it were to take away but when I ordered him (waiting for the rest of the order from my wife) a cappuccino and my wife a latte he almost snorted looking up as if wasting a bag of paper was an immeasurable loss from there only a descent towards the abyss ... continuing the order of another 3 brioches that were placed in the tray that was in front of my eyes almost with such listlessness and lack of elegance as in the worst of pub where a loafer, well that loafer was there spend £ 22 for a birthday breakfast trying to have a good morning with his family, pay card lack of eye contact and we sat in the back room to consume, in leaving I waited until the end heading for the exit for a"have a good day" that never came and so for one of countless times I have not deigned to greet or wish good day to that old gentleman who served us in a disgusting way and the young girl in gothic music style who had not even considered us ... place to not back anymore (ps sorry for my bad English) Davide

Generous portions and good value for money whilst being tasty.

Massive thank you to all the staff here ! I only remembers Trevor's name but the young lady with him also deserves top marks. Great afternoon tea. My Aunt was very spoiled and very happy !!

I want to preface with the fact that I think Graces is one of the best independent bakeries in the country. I frequent the Ryde and Newport branches when I am on the island with the occasional visit to the Shanklin branch. My visit to the Shanklin branch today however, was abysmal. Me and my mother were served my an older gentleman who had no time for us whatsoever. I felt like an inconvenience to him by placing my order. When I asked for a BLT he simply fondled around the sandwiches going ‘Which one which one is it’, surely a staff member should know where their stock is? Then he couldn’t find a sausage roll directly in front of him. He made us feel as if we were making his job harder by simply ordering food and drinks, the point of a cafe. I’ve worked and trained in hospitality for many years and I can safely say that today I received some of the worst service I have ever received. No eye contact was made, no greeting as we entered, just a huff. We didn’t get thanked on the way out and wanting to pay card made him even worse. Another huff as my mom went to put her watch on the PDQ. I was very close to walking out of the place all together due to his attitude. It’s disappointing because my last visit to the Shanklin branch was so pleasant and my visits to Ryde and Newport are always great. This gentleman truly lets you down Graces and unfortunately I won’t be returning to the Shanklin branch. I would never dream of speaking to or acting the way he did to my guests in the Hotel I work in. I think customer service training may be needed for this gentleman in particular.

Ate in the cafe at Graces both in Shanklin and in Ryde. The service in Ryde was 10 times better than Shanklin We had salad & plates with our sandwich in Ryde. In Shanklin, we opened our own sandwich from the cardboard package. The coffee was great at both shops. If you want to gain great reviews, then maintain consistent service across all your outlets. For the Shanklin outlet - needs improvement.

I bought delicious rye bread yesterday. The assistant was so helpful.

Lovely fresh produce, the bread pudding is amazing good, the breads are good, walnut and rye with honey is delicious.

We shop here all the time! The pastries are a particular favorite. The bread is great too. We serve it in our B & B. Guests always comment how nice the bread is and one recently bought a large seeded loaf the take home with her. The staff are always pleasant and helpful

Delicious cakes and savoury pastries, and really good coffee :)

Great bakery with secret shops on the island, I think it might be the only bakery here! Nice cakes and reasonable prices.

Very nice and friendly staff! Product are very good and freshly baked. We went for breakfast and we'll go back again! Very recommend!!!

Very nice bakery products and super nice staff! The whole experience was super pleasant and I definitely recommend this little bakery.

Amazing little shop, the staff are great but the cakes... Wow ... I can't recommend any one thing but start with the iced apple doughnuts and try everything ..... Twice at least😍 Then on to the savories and sandwiches😋😋😋

Amazing value meal deal. £4.50 for a drink (hot or cold), pastry or sandwich and cake. Had coffee, a pasty and a donut and all were delicious. Definitely recommend!

Excellent bakers great products. Very helpful staff.

Called in for a cake treat. I took a slice of chocolate cake for my husband, which was very ligh and very rich and a slice of bread pudding for myself. It must be 10 years or more since I've had a slice of bread...

Lovely food especially the Belgium Buns and bread puddings. The breads are very good too. Excellent service, very clean and good value for money

Lovely food, good service, nice cafe.

Pasty are the best, staff very friendly. Coffee good too.

Lovely assortment of cakes nice coffee and friendly staff. Relaxed atmosphere. Reasonably priced too.

Lovely staff, but unfortunately on this occasion some of the cakes never had fresh cream in them, also the chocolate eclair was extremely stale.It was inedible!

Yayyy Debbie is back!! So me and my friend are also going back

Very yummy cakes, cheap prices, good customer service.

Nice tea and cake .Bit pushed for space through to back room for sitting.

Nice little cafe friendly staff.

Excellent place to stop for coffee and sandwiches at lunchtime.

Lovely sandwich / salad. Great location

Plenty of seating indoors and out ,friendly service and food is good

Stunning, stunning, stunning! Also Mr Blobbly cookies!!

My favourite treat. Amazing tasty iced buns.

Lovely cakes i have to avoid or i wont lose weight lol

Excellent cakes and bread. Nice coffee too.

I’m pretty confused by the other reviews. We visited here whilst on holiday from London — mainly based on the good reviews. The service was good. The food was dire. I was very surprised to find a complete lack of sandwiches other than preprepared basic packet sandwiches that looked worse than a Tesco meal deal. Whatever happened to good old fashioned cold cuts, salad on ciabatta or bread roll? Not in this bakery! I got a sausage roll and my partner a steak slice. Both were worse than you’d get at a supermarket. So greasy and poorly seasoned. And the steak slice had not a single solid piece of steak. Just gravy and mush. I daren’t imagine what meat went into the sausage roll. Definitely nothing special there. We also got two different cupcakes, an apple and toffee slice and another fruit slice. I have a sweet tooth and there are very few baked goods I stop eating. But the cakes were SO dry as to be difficult to swallow. Thank God the co-op just a few doors down sold Belgian chocolate choux buns. Anyone rating this highly needs to get out of the Isle of Wight to the many many local bakeries in towns and villages across the country that truly are 4-5 stars!

Had coffe and a Belgium bun. Superb value and very tasty👍

This is an absolute gem of a bakery and tea room in the centre of Shanklin. The staff are so welcoming and friendly. They sell everything from freshly baked bread, cakes and pastries to sandwiches and hot and cold drinks. More especially for me is...

Good quality food. My mother and I ordered a sausage and cheese sandwich we was so big we had to share! We even had half a cake each after and we were full! Staff are friendly, toilets available, and seating inside. Not too bad prices either, will be going back!

This is such a lovely place to visit. Something for everyone is available. All sorts of bread loaves available as well as a massive selection of cakes from doughnuts to gingerbread men. Absolutely loved the presentation of the bread along the back shelf, made it...

It very nice food in Grace's bakery and the staff is very helpful

My otherhalf and i love graces bakery such yummy cakes we always go there when visiting the island.

Very pricey had 2 custard tarts overcooked, and very dry, the egg filling was white and tasteless .

We stopped for a cup of tea, what a selection cakes, at great prices, we had two pieces of Bread pudding, fantastic, just like mom's make, a fruit bun, a fruit slice to away, plus extra slice of bread pudding, for later. Clean, Friendly, and...