Based on 361 opinions finded in 2 websites
Based on 361 opinions finded in 2 websites
Nº 228 in 323 in Breckland
Nº 56 of 72 Other cuisines in Breckland
Opinions
Fantastic Coffee, always a pleasure to go in and see the lovely Baristas.
Christian Conroy . 2024-10-24
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What lovely staff here! Really freidly and heloful. Enjoyed our quick visit.
Graham Saddler . 2024-09-15
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I really like the new store as it has lots of room on three levels and lovely big tables with power near which are perfect to work. All the staff, esp Matt and Billy, are welcoming and jovial. They even allow for dogs which is always nice. I really love that they provide literal cauldrons of coffee which are bigger and cheaper than the other cafes and chains in town.
Asha Bardon (アーシャー・バードン) . 2024-09-11
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I’m not sure whether this is normal for Costa to do this but it’s never happened at any other one I’ve been to. I went in at 5 with full understanding that they were closing soon. Only to go up and order, the young man serving said they had already put all the machines onto wash so I wasn’t able to get any food nor any drink apart from bottled which shocked me as there was still an hour to go. I ended up going to Starbucks next door, where I got served my coffee about 15minutes before they closed at 5:30. So good on Starbucks.
Billy Baggings . 2024-08-20
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Friendly staff and pleasant atmosphere
Dawn Lambert . 2024-08-02
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My husband and I were in Costa this morning and the young man serving, called Matty was on his own due to staff members not being able to get to work on time. He had been on his own since opening and was coping amazingly as the store was really busy with customers. He was very professional, courteous and handling the situation so well...He is a huge asset to the Dereham store and deserves huge recognition for coping under huge pressure by himself. Well done Matty you are a star.🌟
Sadie Cooper . 2024-06-01
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New location is much brighter and modern, service was bit slow but only one team member on at time.
James 47298 . 2024-03-17
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Was in Dereham visiting family. The lady that served us was really friendly, such a pleasant change from the rudeness in East London. Will certainly be back.
Lynn Jerrom . 2024-02-14
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Costa coffee is much better now. I actually enjoyed my espresso. Actually 3 espressos as I went on three seperate occasions. Christmas time so cheerful staff. Pleasantly surprised.
jaagaume . 2023-12-28
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Good environment 👍 Good customer service 👍 👌 👏 Affordable prices 👌 🙌 ✨️
maria almeida . 2023-12-05
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Disappointingly this is supposed to be a Latte. It has no foam, and just tastes like a milk and coffee at below the standard expected of Costa. Please train your staff how to make the drinks we pay for. Thank you.
Barry Philpott . 2023-10-14
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Amazing service! Always come here in my free time and have become regulars with my friend. Theresa is a great barista and we always feel welcome whenever we come in. Definitely worth a try 💗
Nikola Bąk . 2023-10-05
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Absolutely amazing service. Have become regulars here with my friend only because we always get great service from Theresa! Excellent place and the new build is so comforting and a great space for catching up with friends
Jessica Marks . 2023-10-05
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Walked by, don't like their overpriced products.
Roger Peek . 2023-09-26
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Top scram. Really big plate of roast and coke refill. Top service tonight.
A . 2023-07-21
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Drinks are lovely. Could do with a make over looks tired and run down.
Frances Stapleton . 2023-06-26
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Lovely place and atmosphere. Friendly staff
Sophie Horan . 2023-05-18
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Not very clean in store today, served with dirty cutlery and no serviettes.
Angela V. Woolridge . 2023-04-15
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She be my job with for you people with special needs adls how wot to go out and work in the shop cafe now why are you job for you people with special needs adls
Laura Webster . 2023-01-27
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Excellent service and a very good place to enjoy a Excellent latte
Desmond Askew . 2023-01-26
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Not going to judge the food,service or atmosphere. The place stank and had to walk out. Knew we should have went local before walked in. Live a learn
Dan White . 2023-01-22
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Good set up with plenty of space to maneuver if you have shopping bags or kids to deal with. Usual selection of Costa drinks and light bites.
The Peanut Travel . 2022-12-29
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Got here at 14.40 and they were already telling people they were close to closing......even though they don't close till 4pm, not a great atmosphere.
nigel woolley . 2022-12-18
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The Costa was quiet. I wasn’t acknowledged when I was at the counter the maestro was gruff and I would say rude. Had to ask for a serviette. Just as well as I had got a serviette as I had to wipe the table. Sad to say this will be my last visit at Dereham
Karen B . 2022-11-24
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The drinks were OK but the staff were rude and to busy running down other businesses I didn't find it very professional
Karen Holder . 2022-11-20
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Staff a bit vocal in their opinions
David Barnes . 2022-11-15
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Very friendly staff and excellent choice of hot drinks
paula evans . 2022-10-04
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Welcoming friendly staff and a great range of products
Sue Winterbone . 2022-09-30
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Went mid-afternoon, just for a drink. Hardly any customers, staff certainly not busy, but tables sticky and grubby, with dirty cups, waiting to be collected. Virtually all the chairs had crumbs and food stains. The whole place looked tired and grubby and in need of refurbishment. Really wish we hadn't bothered. Not a pleasant experience.
A N . 2022-09-22
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Disgusted at this branch of Costa. Staff who work here look very unkempt.
Andrew G . 2022-04-26
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Had lovely service from Theressa who took time to explain to us the benefits of Costa over rival coffee shops even making two tiny expresso coffees Costa way and Starbucks way in a blind taste test. Something she didn't have to do but I feel truly educated and well served by a passionate employee. Big thumb up Costa !
Ian Barton . 2022-03-01
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Many of the customers inside seemed to know each other - talking across the different tables - so quite noisy. Service prompt, polite and accurate.
johnbennett10 . 2022-02-26
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Nice latte and toasted sandwich
Dean . 2022-02-06
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Went in With My Son On My 60th Birthday as we were visiting My Birthplace . Asked if upstairs was open/ closed Nearly had My Head Bitten off by the Older Lady who did not want to be there Or anywhere for that Matter . She then complained couldn’t hear Me on My Ordering Which is a First as I am Loud believe Me . When drinks were done With My Sons Vanilla Latte lacking vanilla I had to ask the friendly Staff Member with blond hair to clean table which he duly obliged with out fuss. During our time in their a Mum came in with her Son crossing his legs politely asking to use toilet which was engaged She asked can we use upstairs Reply was is He Desperate. Shocking Fell sorry for The locals putting up with Her on a regular Basis .
Kevin S . 2022-01-26
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Giving 3 stars because the big guy who serves there is always funny and friendly. However, I sat at the back of the cafe near the toilets and staff room and the door was open and the staff room looked very grubby. There was a dishwasher that was filthy and the floor was dirty. The whole place should be spotless. The coffee was OK though. another thing I don’t like is every time I go there a parent seems to put their child on the sofa by the window where they sprawl out taking up 2 or 3 spaces.
PennylaneEastAnglia . 2021-12-26
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Had a delivery and my hot chocolate was spilled. They handled it quickly and left a nice note on the bag saying sorry- merry christmas. Amazing staff
Kieran Cowling . 2021-12-17
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The most amazing staff. Friendly and efficient. Great place to stop for a Costa drink and meal. Love it ❤❤❤❤❤
Vanessa . 2021-12-06
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Excellent staff, great coffee, prices are a bit high for food, bit all in all a great company
karl green . 2021-11-14
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Staff friendly and helpful, so all good.
Paul Blanchette . 2021-10-20
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Great staff, very helpful and friendly
Steven Curtis . 2021-10-16
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Ordered from Dereham Costa today. One item missing, phoned store and they kindly delivered it to us in a few minutes. Excellent service and polite staff
Jane C . 2021-09-14
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The blender was broken, so I couldn't get my frostino. The man done a good job at comprising though, and I had a strawberry lemonade. It was very good. The cashier was very friendly, and said happy birthday!
Nathan Eaves . 2021-08-21
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Bit crowded but a good store polite staff and welcoming
Frankie Benet . 2021-08-04
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What a nice Costa. As well as the good coffee, which you can take for granted at this chain. This store was spacious with a lovely area upstairs where I could blog and catch-up with emails in relitive quiet.
Haydn Blackey . 2021-08-01
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Vely vely nice isn't it, luvly jubbly
J Richards . 2021-07-04
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Great selection as always with Costa! Such friendly and helpful staff, definitely recommend Dereham shop:))
SHARON COLLIER . 2021-07-03
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Staff are great, louise is very polite and helpful
phil Cornish . 2021-06-30
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Good experience, covid restrictions well managed, friendly service.
Maggie James . 2021-06-25
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Safe and friendly environment with great service.
Phillip Willis . 2021-06-18
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Waited a long while to be served,very loud member of staff behind counter,another was more concerned about a stapler than cleaning etc, finally served sat in as very hot out side, members of staff un kempt, what put me off was a member of the staff came out of private area tucking herself in,not nice to see the midrift on show and being covered on exit from a staff area. A long wait, dishevelled staff, but clean and spacious toilet.
barbaralB8528CL . 2021-06-14
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They are lovely people an have git nice drinksv
Cathy Baker . 2021-05-26
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Very fast and friendly service, would recommend.
Thelegendumbreon . 2021-05-15
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Doesn't have the same atmosphere at the moment. Had to ask for a top up in the hot chocolate...!
Micky Gramps . 2020-12-23
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Place very untidy and dirty,trays with used cups and mugs left on tables,most costs would not let you sit down at a table until cleared and sanitised now this doesn't happen here when they do take cups back to washroom tables not sanitised.E-Mailed Costa head office 8 Sept no reply? Drinks here more expensive 36p more a drink definitely not for service or cleanliness.Most of staff who could make decent drinks left with rachel
tonygore99 . 2020-10-10
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Very polite staff and coffee is nice and the cakes
michelle Herring . 2020-10-05
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Not enough sanitising of tables
anniutt . 2020-09-06
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My friend and I visited whilst camping locally and whilst the drink was perfectly nice, the lady who served us was incredibly aggressive and rude, ive never in my life been treated in that way in any shop and was quite astounded, had I not been so shocked I'd have walked out again, will be making a complaint.
M Clarke . 2020-08-30
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Clean, friendly staff. Best lemonade and summer drinks menu.
Howell _a . 2020-08-24
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Went in today waited a crazy amount of time but that was not so much the issue. The problem was a controlling invasive rude member of staff. I stood waiting then another family came in the woman wouldn't social distance in the que, each time I moved forward she came closer again so OMAR got right into my face telling me to stand exactly when he placed my and my family to the cm he required. I asked him to stop as anxious so he started shouting back hanging around to keep having a pop at me all this happened while the other families husband stood their WITHOUT A FACE COVERING!!!!!
159159pc . 2020-07-31
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Ben always bright . Helpful and polite.
Maria Ford . 2020-03-09
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Love the town centre Costa , luv Rachel always greets you with a smile
Sarah Beales . 2020-03-03
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Love the staff here - always willing to have a chat and laugh and are really friendly. Could do with a deep clean from time to time and a little bit of a spruce up in the upstairs lounge area + toilets.
Mark Cockbill . 2020-01-29
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Went in with a friend only 2 staff working we had to clean the table service to slow
ulus arslan . 2020-01-28
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As far as chains go this is a good one. Coffee is pretty decent and the baristas are friendly.
John Matheson . 2020-01-13
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There is a happy buzz about the place.
Joe Mccarthy . 2020-01-07
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Somewhat ramshackley & slow ...
Gretel Hallett . 2020-01-06
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Slow service today but only 2 members of staff. 1 taking orders and the other making the drinks. Floors not particularly clean.
Helen Howe . 2019-12-18
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Super friendly staff and a great upstairs area that I used for work purposes!
Christopher Pike . 2019-12-11
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Good customer service and hot coffee
Caroline Pritchard . 2019-11-30
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Great drinks and atmosphere. Great service
Tyler Hendry . 2019-11-19
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Always a pleasant place to visit. Manager is very relatable and seem to know the regulars quite well. Very friendly and accommodating.
Rose Lily Carreon Mfanyane . 2019-11-16
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Same as other shops in the group friendly staff
Davd Godier . 2019-11-10
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Great coffee's but so expensive to visit regularly
Brenda Craven . 2019-10-08
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Coffee is so hit and miss it's not worth the risk, hot chocolate is great though and staff are very friendly.
Vincent Jones . 2019-09-21
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Had a coffee here last week when i was in town shopping with my sister. Love a latte. Will be back next year.
lesleywalker2014 . 2019-08-26
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I ordered a large Latte. It was the largest coffee I'd ever had! and very tasty with it.
Peter Morgan . 2019-07-22
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Good cofee, lovely team. Smoking area outside.
Anca Cinta . 2019-06-17
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Great coffee and lovely service
Brian tugs . 2019-06-10
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I went for a coffee, the place is clean and not overly noisy, they've started doing light lunches which is a bonus
h phoenix . 2019-05-12
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You can't go wrong with a costa! Best coffee shop there is!
Sarah Blythe . 2019-05-05
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. Very good and happy and helpful staff. Thanks.
Susan Parker . 2019-05-04
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I very much look forward to unwinding in any costa, this place is definitely not the best one in Norwich but it still has it's charms , friendly staff, great coffee
Brian Young . 2019-05-03
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Absolutely disgusted at how a member of staff was spoken to today. She was left visibly shaken and on the verge of tears. To then hear her being spoken about in a disparinging manner was unbelievable!!! I sincerely hope the member of staff feels ashamed of his behaviour. I don't expect to witness this over my daily brew!!!!!
cupcakewjb . 2019-04-03
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Always good coffee, and it's strong just as I like mine. Friendly staff and always seem happy that you are there, maybe because there is a new batista training there every week
Chris Lane . 2019-03-31
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Sunny weather on a weekend brings everyone out. The place was heaving and the staff had a trainee on her first day. Still the service was cheerful, professional and welcoming. The place is clean, well run and managed. Truly an example of excellence.
Graham Parker . 2019-03-30
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Great service great coffee as usual
Michelle Hollidge . 2019-03-16
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Used to be better decor.. but the coffee is ok
brian paxton . 2019-02-24
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Love Costa normally but this shop in Dereham lacks light and ambience.
Jennie Smith (JasieS) . 2019-02-04
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It's dark inside service is slow prices over the top it's coffee at the end of the day.
Richard Potter . 2019-01-16
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Yes lovely staff and great service
Jessica Warnr . 2019-01-03
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Fantastic staff and great place to relax
James Hammond . 2019-01-01
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Friendly quick and fairly clean x was very busy xx
Nina Berry . 2019-01-01
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Great coffee shop. Lovely friendly staff, nice relaxed atmosphere when you are there, you don't feel like you have to rush. We had panini's, coffee and a hot chocolate. Great service as usual.
Emma Chandler . 2018-12-30
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Usual coffee shop experience with friendly staff.
Philip Baldwin . 2018-12-27
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Tables dirty, windows steamy and dirty smells weird also.
Derrick Johnson . 2018-12-19
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Great coffee and polite professional staff.
Joanne Ashford . 2018-12-12
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Great staff. Great coffee and clean store for that reason I am giving ☆☆☆☆☆
Abdessamad Harikel . 2018-12-11
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Worst flat white I have ever had
Paul Hatherley . 2018-12-05
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Great service! Friendly staff, always a cheery smile with service
Mark Wilkins . 2018-11-22
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Nice cooffe but slow service because the lady was more interested in chatting to her mates who were before and after me in the queue
christine sanders . 2018-11-21
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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188 Opinions
My husband and I and sister an brother in law were booked in for lunch at 2.30pm, excellent carvery no complaints it was gorge. Joined in the happy hour and karaoke and left there at 10.15pm. What a night fabulous and the staff all of you deserve a thumbs up👍. I the words of Arnie we will be back. Thanks guys. From Martin Jo Tracy & Dave😊
183 Opinions
My mother and I arrived for lunch on Saturday. Firstly we were shown to a dirty table, rings from cups and salt or possibly sugar. As my mother has a walker and had taken her coat off and sat down I didn’t ask to be moved but cleaned the table myself with antibacterial wipes I always carry. We ordered drinks and food which you have to pay for upfront so no opportunity to refuse to pay. The drinks arrived, one of which was a bottle of water but no glass. I asked for a glass which the waiter came back with. The glass was dirty. I waited until the food arrived and asked for a clean glass. No apology was given for bringing me a dirty one. My mother had loaded fries at £11. Well I could see the crispy onions, crispy because they were those dried ones you buy in tubs in the supermarket, but no sign of any cheese. I started to eat my bacon, Brie and red onion chutney panini. Well I had bacon. I looked inside for the Brie. There was a sort of stain which was obviously the Brie. I’ve never managed to cut a slice of Brie that thin myself, I suspect they could see through it when they lifted it up. As for the chutney, I found a few soggy bits of tasteless brown stuff. I noticed my mother poking her chips about and asked her what she was doing, she said ‘looking for the cheese’. I asked if she’d found any and she said ‘not really’. She pushed the bowl away and said her legs were cold. We had been sat in front of the entrance and the draft was awful. I asked her if she wanted to go and she was out of her chair faster than I’ve seen someone of 88 move in a long time. All in all a most unpleasant lunch. £11 for a bowl of chips and dried onion, and £10.50 for a bacon roll. Very poor indeed.
3256 Opinions
First and foremost the staff in the whole garden centre including the cafe were charming and helpful. The food we had was good. The service was good. Two gripes - there was no fresh fuit offering on the menu - just a pear, apple or banana would be have been good - or berries and yogurt? The other gripe was a dog in the dog friendly area (fairly close to us) incessantly barking. I do not agree with dogs in restaurants. How have we managed in the past? I have two much loved dogs but I do not feel the need to drag them everywhere with me. Perhaps an outdoor area under cover would suit everyone?
467 Opinions
Spontaneous decision to eat out, didn't book but we were welcomed in, table found and settled. Unrushed service, delicious food.. the garlic mushroom starter was fantastic, the brisket melted in the mouth ... and the cheese board!!!.... great portions... First class.... no complaints from us. We will be back ❤️
333 Opinions
We had an event at the local Snetterton Race circuit and needed a local overnight stay for 4 of us. This was a late booking with a tight budget but on the web the place looked nice, charismatic and within budget. Booking was through booking.com and I immediately received plenty of information regarding the booking and confirmations etc. On arrival these notes proved spot on with regards to location, key collection etc. The room was very clean, functional and if a little dated, well equipped. I think the microwave, fridge etc was a bit of a covid hangover but nevertheless a welcome addition. TV was a little limited on channels but other than that fine. We did eat in the main restaurant and I thought it was pretty good. It was not high end fussy nonsense, just a generous helping of good food and in my opinion reasonably priced. Staff and service was excellent. Beds were comfortable, room was quiet, all in all ticked all the boxes. Thank you to the team at the Willows.