Costa in West Berkshire

Worst hot chocolate I've ever had, more like warm milk.

Order was not delivered. Even though it says it was. Delivery driver asked for house number in message, eventually saw the message. Responded but then it said “Delivered”.

Poor service ordered a almond croissant didn’t got a plain one,

Would have dined in but they kicked me and my autistic 2 year old grandchild out because he had a meltdown while waiting for his food. The man who asked us to leave had a very smug look on his face even though he could see how upset we were. Absolutely disgusting. Didn't even care that we had just ordered. Won't be going in there again. Discrimination at its best.

just ehst I needed after a long drive

I love Costa. Always friendly staff

Love the staff at costa, they make my day

Lovely, friendly staff; always make you feel welcome!

ordered a sausage bap... was so hard I could have used it to build a house!

Great coffee and friendly staff

Great branch, lovely atmosphere and friendly staff.

Did not have any food, had a coffee.

Good coffee and friendly service as usual.

Nestled in the heart of Thatcham, Costa Coffee exudes warmth and comfort, making it an inviting haven on chilly winter days. As you step inside, you're greeted by the rich aroma of freshly brewed coffee, instantly warming both your senses and soul. The cozy ambiance, complete with soft lighting and snug seating, provides the ideal retreat from the cold outside. Whether you're craving a steaming hot latte or a decadent hot chocolate topped with whipped cream, Costa's winter menu delights with a selection of seasonal treats. Pair your beverage with a freshly baked pastry or a savory snack, and you have the perfect combination to indulge in while watching the world go by or catching up with loved ones. With friendly staff ready to serve up your favorite brew with a smile, Costa Coffee in Thatcham is a delightful escape to savor the joys of winter.

Quite quick serving polite staff

Staff very racist. They always pretend do not see me. Some of the customer had to interfer so i could be served.

It was easy to find and park, the staff were very efficient, and friendly

Good selection of tasty drinks and fair service.

Sat in preparing for ages with the delivery time getting later. Eventually arrived.

Great atmosphere and friendly staff, always a pleasant experience.

I am giving this outlet 3 stars as they are inconsistent with their service and their food display does not look appetising. However, it is spacious and a recent revamp allows seating in comfy chairs.

Great sevice and knowledge when in queue

I'm a very pedestrian coffee drinker, if I can have a lattè in my bamboo reusable mug and been served quickly and with a smile then I'm happy. Every trip is the same standard of drink, service, and setting so it's 'standard issue'. One thing they need to fix is the drying out of cakes in their fridges. I have lost count of the times I have had a dried out, stale cinnamon bun and the biscoff cheesecake was tasteless!

so slow like really bad service

Arrived super fast and was still very hot!!!

Seems they turn the oven off 20 mins before they close :(

Food was luke warm, and squashed, needed to be laid flat rather than upright.

Great location, very friendly staff and good coffee

Not the best coffee taste but excelent serivice provided by Ana

Rude and unfriendly staff, maybe just having a bad day, but behaved like they really didn't want to be there. The cake was lush, but just ate and left

Toaster was over cooked and chewy also no ham in it

Costa drinks were all spilt everywhere. Baps were hot. No option to choose to add ketchup / extra hot coffees etc.

Best place to get a delicious cup of coffee and a very tasty croissant. The staff are lovely and this branch had cinnamon for our cappuccinos.

Staff allowed lads they knew to queue jump. Also served using disposable takeaway cups and a bag for a slice of cake. When we asked why, the reason given was because it’s quicker than washing up!

Waiting is so bad I walk out more than wait sevice is so poor and the food is so so!!!!!

Very nice visit to Costa, drinks as expected, with plenty of seating.. Also, parking nearby in precinct which makes it easy to walk across for a cuppa!

Very nice Costa in Thatcham. Light bright & airy & a very pleasant atmosphere

COSTA in Thatcham nice & big inside.

Should’ve walked around corner to Mug and Brew! Slow service, panini that’s cold in the middle, mediocre cake, only redeeming positive was coffee

Cant believe I only received half my order. So disappointed.

No smile from anyone. Store manager, who served us wasn't very friendly neither to us or the staff.

Great hot chocolate. But ordered a muffin too but it was out of stock and didn't send a substitute. Now to see how to get a refund for said muffin!

Food that arrived was great but the order was missing the two toasties that we'd ordered - they were supposed to be the main part of the order!

Coffee was leaking everywhere all over the toastie and was cold

Every table had not been cleared away

Shame about the coffee spillage but always hits the spot! Thank you.

Coffee very good as usual shame about the horrible yapping dog outside spoilt the coffee

Great restaurant that's why I use them regularly Hot coffee great food and snacks great delivery 👍😀

Mint choc chip frappe didn't have the choc chips. Noticed after getting in car and leaving parking. Nice.

ordered 2x salted caramel frappes, it Came late and was all melted time it go to us, it obviously got made ages before a delivery driver turned up, no cream or anything on top. Plus no Straws to drink them with. Definitely not as nice as the frappes I have in the shop. Disappointed

I was unable to eat my chocolate brownie as it tasted of liquorice

No dogs really?? This is 2022 guys!!!

No cover over the hot chocolate and it leaked everywhere the bag split as it had leaked all in the bag and they’re only half of the hot chocolate left in the drink

It's popular what you would expect from Costa sometimes service is slower than could be can't really complain.

No toastie replaced with a bacon roll

Very friendly staff, had a nice overpriced coffee and gluten free shortbread.

Ordered 3 drinks. 2 were correct. One was supposed to be a mango and passion fruit cooler. I received a whole cup of cream with a blob of purée at the bottom of the cup. Something not even remotely correct to anything on the menu….

Standard coffee and cake! Can't complain

Bright airy coffee shop. Quick friendly service. Views over the canal.

Missing items but was charged. Costa wouldnt answer their phone when called

I don't go here that often but went to pick up a bargain bag and staff very helpful and friendly

Poor, wrong drinks mixed up order

I enjoyed my Easter hot chocolate 🍫 😋

Possibly the worst Costa going.

Didn't know what Cold Brew was. Didn't have any either, which isn't unusual, but it is on the menu. The mint choc chip Frostino is now brown. It used to be green. Odd. Good space, though, so relatively COVID-19 safe.

Asked for white coffee with skimmed milk with 2 brown sugar I revived black coffee with no sugar, Disappointed

Up to expectations today although could not get coffee club points as machine not working. Since lockdown has been refurbished and usual stuff, now able to get M&S food!

Excellent place to meet for a drink. Queues can be slow, but if you're patient then this should not be an issue

Friendly efficient service with a smile 😃

Gave me wrong order! Got a hot cross bun instead of a toastie!!

Excellent service by experienced staff

Big Costa plenty of seating.. Will go again

The coffee was lovely and the ginger sticky cake was so yummy

One problem that always bother me WOBBLY BLOODY TABLES.

Lovely coffee, plenty of room to sit down adwell

Quick lunch catch up. Not a lot of choice on panini and board not giving enough dets on choices.

Didn't receive any of the food, We received the drinks and one cake only. Very disappointed.

Part of my order is missing. But happy with delivery

It's a good Costa, it's recently been refurbished and has a large seating area however it can be very busy in there so it can be slow or hard to get a table.

As you would expect a costa to be

Lovely coffee and the delivery person was very friendly .

They are generally quite good, but on one occasion a staff members product knowledge wasn't as good as it could have been. I purchased a Costa travel mug and asked a member of staff if it fits a large takeaway drink and she told me it did. In actual fact it's 16 oz and a large drink is 20 oz. Considering it was £8 for the cup was a bit miffed.

Wish they would wear the masks properly not just on the chins

Didn’t even get a cappuccino that was ordered, just a standard coffee , food was cold and no sauce as requested.

Cold. Coffee half empty as spilt everywhere. Rejected and gave back to driver. Bet i dont get a refund!

Always a great cup of coffee. Thatcham Costa is Now my other local. So you are aware My order is a small americano with full fat hot milk on the side, and a Costa biscuit. See you at least once a week from the middle of December. Merry Xmas to all the staff that work in all the Costas

this is the second time with missing items..... no shortbread and charged £4.50

Unit not organized . Long wait and confusion .

Always good service with a happy smile

Everything great except didn’t receive what I ordered. Sausage bap instead of sausage roll.

Charge for oat milk - bit of a rip off nowadays. I prefer Pret.

Then was left on door step no one knocked so didnt know was there

Good service and seating area 😌

Nice coffee shop. Lovely coffee as always.

Coffee nice as is this outlet inside but staff overrun with work and my food was overcooked to a near cinder and had to taken back otherwise my teeth would be damaged! Needs more staff as the lady there was a bit stressed out judging from her body language.

It's Costa not best but close to it

Always excellent service. Great coffee and friendly staff.

I collected afternoon tea. Easy to order, ready to collect as arranged. Well presented food. All delicious - sandwiches, scones and cakes. Will definitely use again.

All good. But the restrictions took the edge. But that is how it has to be. Full Stop ✋ glad they are Doing their Bit .

Nice coffee shop to sit and relax in and enjoy refreshments lovely coffee and sandwiched