Costa in Eden

We visited Penrith 'Costa Coffee' on Thursday morning 19th September. Actually I arrived 5 minutes or so before my three friends and ordered my latte. As usual I was greeted by friendly, chatty but business-like counter staff . Later, my friends arrived some of whom have mobility issues and no sooner had they arranged seating and sat down ... then a member of staff called "Kirsty" appeared, unprompted, at the table (it's normally counter service) to take orders and then bring coffees & chocolate drinks directly to the table. The considerate attitude of Kirsty & other members of staff is a credit to Penrith 'Costa Coffee' and means that we will continue to be regular customers in future. A big thanks to Kirsty & others! Paul et al.

Simply awful. So called egg mayonaise sandwich was cheap bread, no trace of mayo and less than one egg content. Couldn't eat it. Cheese and tomato toastie - cheap bread and cheap ingredients. Hardly tasted of anything. Gave up after eating half of it. My first and last visit to a Costa

Very welcome warming drinks on a cold winters day. Despite being busy, staff were coping admirably. Good range of snacks available all at reasonable prices. Tables were cleared quickly which doesn’t always happen in busy cafes. Decor is a little dated and it can appear rather gloomy!

The service was excellent and the staff were welcoming and professional. A good vibe to the place. The food and coffee were up to their usual good standard.

The small team work incredibly hard here and should be congratulated for dealing with the huge array of drinks and food. Nobody has to wait too long . And it is a brand that produces standard good coffee in all its outlets

Costa Coffee in Penrith town centre is a clean and smart branch of the chain without being particularly special in terms of design or decor. Service was good, as one expects of the brand, as were the coffees.

The staff member was rude serving us and there was a hair in one of our drink we will NOT be going again disgusting treatment

We didn't think this branch of Costa really had much to recommend it. It's a typical Costa to be found in most towns these days serving the same drinks and snacks in a building where the decor is rapidly becoming dated. Now they have been taken over, maybe matters will improve. We accept it was a busy Saturday morning and maybe this branch was short staffed but there didn't seem to be anyone clearing tables and generally the place looked neglected...both inside and out. The coffee was OK...nothing special and could have been hotter. We have to admit, we prefer independent coffee shops of which there are several in Penrith( including a splendid one adjacent to the little car park opposite M&Co) but we were with friends who took us to Costa. Doubt we would visit again.

Worst Costa visited. The decor is so old and tired - this costa is crying for an upgrade. No working fridge. Windows were steamed up. Staff were polite but I wouldn't go there again.

Visited here for a cupa. Very busy establishment we sat outside as we had a dog. Service was very slow we eventually got 2 cups of tea we shared a table with a mother and daughter (non smokers) outside and about 15 cigarettes from other patrons who had children with them would not recommend 2/10

I rarely go to Costa these days, preferring to use independents where possible. We tried this one in the absence of such an alternative open early morning in Penrith before the long train journey home. My cortado was OK without being overly special, but at least it helped wake me up for the journey ahead.

Called in on a visit to Penrith on our holiday in the Lakes. I had a cappuccino and my husband a decaf tea. Both were as you would expect.

Nice coffee, as always, but messy, untidy premises. Upstairs seating area closed off. Nice outside tables and chairs.

I have reviewed here before but not for a while and as I visit 3 times a week thought I should do it again. I have to say that there is one staff member who excels all others. I have a brain injury and consequently have difficulties and yesterday he noticed and took time to make sure I was ok. He is always polite and friendly. I have been to many costas and the drinks aren't always full like they should be but Ryan always makes sure they are. When he's working the tables are always clean and so are the toilets. Infact When he's not on there is a massive difference. So yes. Shout out to Ryan. Well done.

Similar to many coffee houses with the quality of coffee better than most. The selection of hot food is interesting and the cakes and biscuits are enjoyable

A very warm welcome. Excellent service. Last to leave after two coffees and cake each. Not rushed at 6 o'clock but staff stood and spoke to us. Polite, courteous and extremely pleasant staff.

Popped into Costas for a break during our shopping trip today. Coffee was fine although could have been a bit hotter. My daughter enjoyed her iced peach tea. Comfy sofa in pleasant surroundings. Friendly staff. No better or worse than other Costas i' ve visited.

When spending the day in Penrith walking around the shops there its nice to have a break and take a coffee. Costa is always a good bet for this and i went for a Hot Chocolate as normal, great service, little que so enjoyed the trip, tip is to use the upstairs area as its less crowded.

I love Costa. I love that the cappuccino tastes exactly the same, excellent, in every one I visit. The Penrith Costa is no exception: friendly staff, clean tables, clean loos. The only criticism concerns accessibility:there is a small, steep threshold which caught the subframe of my mobility scooter on the way out.

Was in the queue waiting to be served. 3 big blue bottles in the glass cabinet walking around all the cakes. Told the young girl who took out one of the cakes that the fly was sitting on but let the 3 flies in. After standing for a further five mins waiting for my turn watching the flies jump from one cake to another I didn't order a cake. Just stuck to drinks .

Typical Costa but downstairs very cramped, tables too close together, Very busy for mid-morning, Don't sit near the door.

Great coffee and coolers, fast friendly service and the staff are ready to help people with dissabilities, I have a bad shoulder and they brought my drinks to my table for me.

Visited with family and found the service good, plenty of seating with comfy areas and probably the biggest one I have visited. A good way to relax and enjoy a decent coffee although the food options were good too.

On the way back home to Germany we stopped for one Night in Penrith. We went to Costa Coffee to take a Cup of Cappuccino and a slide of carrot Cake. The Custodians were helpful but not that friendly as other Costa Coffee Custodians. The...

I stopped here for coffee with my daughter and Sat outside In the sunshine we had a lovely latte. I look forward to returning.

it clean tidy ok coffee it a costa average nothing special there better places in penrrith for a coffee at better prices

Costa coffee is always good but not cheap. As with a lot of the Costa coffee shops, this one is tired and dated and needs a refurb.

Superb food, friendly staff,a great experience, worth visiting,not really a spicy food fan but this changed my opinion

I come here a lot. The staff are very warm and friendly and they drunks always served as they should be. Some costas never fill the drinks properly but these guys are amazing.

This is a typical Costa Coffee shop for the food, but it is in a nice setting in the small shopping square, so you can sit outside if you want with plenty of tables. Inside is also nice and has lots of choice of tables/seating.

Not having been to Penrith for a few years it's nice to see they have joined the foster family . Staff were very friendly . Only one niggle , slow at clearing table,s aside from that nice place to come , sofas.

Not having been to Penrith before this house exchange visit, I didn't know if they had my favourite coffee house and so was pleased to find them.The drinks, hot and cold, were up to the mark but what stood out was the helpful staff. Downstairs was fairly busy with the attendant noise level so we climbed the many stairs to find an ocean of calm upstairs. The serving staff realised where we were and carried our drinks up the stairs for us.When we saw there were no sachets of sugar supplied upstairs they trotted off and brought some to our table. Really good service. Note to management:- get some sugar, napkins and stirrers upstairs pronto, if only to save your staff's legs!

I visit this Costa quite regularly, both to sit in and take away and I think it's one of the best (I've been to a few!). The staff are friendly and work hard, even if there's a que I've never had to wait long. Toilet is clean and plenty of seating. Nice cakes and caramel latte! The iced drinks are lovely too.

I am a coffee addict person hihi and i do love to visit Costa in Penrith every week.always aware of the new stuff that is coming in the cafe and i do enjoy the nice late there. ☕️☕️☕️

Coffee was not good customer service need look at the toilet not clean ,wouldn't go this Costa when are around this area ..

Centre of town, very handy if you just want a quick coffee or a long lunch with a friend. Service was very good and the barista didn't mind remaking my drink when I pointed out he used the wrong milk! Nothing seems to be too much trouble - very friendly atmosphere. Quality is the same you would expect from any costa

This is a fun place; with brilliant service; beautiful food and a lovely atmosphere. I've been here several times and will continue to visit.

This Costa Is awesome, The staff are friendly, the coffee tastes and smells great, its always clean and tidy. I visited as a one off with some friends a few weeks ago and have been back every day since so much better then any other coffee shop in Penrith plus they have free Wi-Fi

Costa looks like a tradional pub architecturally, but with a major Spanish-themed makeover. The staff are dressed in theme, as is the menu, and the atmosphere is lively and warm. The tapas we tried were good and tasty. Tapas portions are very large, and priced accordingly so we only ordered 2, restricting the variety.Liked the cocktails too.

The ladies serving were very friendly. we had Latte coffees. They were the best I have had in ages. very smooth. We did not have to wait to be served.

Myself & My husband went in here & staff are friendly enough but not as friendly as our Carlisle one.We asked for extra hot drinks but they seemed to burn the coffee so had to start again so we ended up with warm coffees.The coffees wasn't as good as they normally are.But they are normally not to bad in here so will go back.

Always a good place to have your coffee break the dry cappuccino is nearly perfect we are regular visitors to this cafe so give it a go you won't be disappointed

I guess you know what your getting with a costa but it amazes me why they charge so much for juice £2 for a small flavoured water is ridiculous!And 30p extra for your cake If your eating in so plate instead of bag!!! And the brownie I had was awful

It's a Costa. Coffee some panini and sandwich. This one particularly had some smiling l, friendly staff and good coffee.

go all the time friendly staff now the upstairs has opened brilliant i recommend the pecan and maple muffins and the chai latte also the toast

Called in for lunch - coffee ok, but the ham hock and chicken Panini was only identifiable by the name on the menu! Basically splodge in a bun. If you want a proper sandwich go to Olivers around the corner.The so called Cumberland toasty was just as bad!Overpriced junk food - far better value and quality elsewhere in Penrith.Don't waste your money!!