Costa in West Dunbartonshire

Staff were great and so friendly. £15 for two coffees and cakes was a bit much when Wetherspoons is down the street and half the price. We had been in there earlier and got unlimited coffees plus two desserts for £8 for an idea of price as my dad had an appointment we had to wait on in Dumbarton. The store itself is a disaster. I’ve never seen a Costa with actual holes in the ceiling from water damage and multiple stained spots where it’s leaking. The front signage of the store is also missing on one side with a tarp with COSTA branding covering about a third and exposed wood ply behind the rest. It looks really tatty and run down. Again top thanks to the staff on shift trying their best in a store falling down around them. You really need to look at the condition of the store whoever manages this branch.

Most of the food on offer is too expensive. An example would be a chocolate cookie for an extortionate £2.60. This is an absurd price. Also there is almost no choice for those who wish to eat someting that is sugar-free. All in all I would rate this as poor.

Jesus this is grim but I suppose you are in Dumbarton. First off it's a franchise so dearer than you usual Costa. I only came in because I was shopping. Won't be back , grimy with miserable staff.

Went in for a quick bite, had the vegan toastie and soya milk latte. Fantastic and the girls working were brilliant, professional and friendly.

The meal was fairly average with a limited choice on offer. Queues form quickly but the service and the work rate of the waiters and waitresses is generally satisfactory. There are two issues, one of which has already been mentioned: 1/ the smokers at the door are a problem are a problem as the smoke wafts in to the Coffee shop making it unpleasant for the customers 2/ the restaurant allows, even encourages, a number of people to buy their food from another outlet then bring it into the coffee shop and eat it in there. This is a strange practice which I've never seen anywhere else. The management need to get a firmer grip on what is going on in this place as the standards have been allowed to slip. Hopefully, they will do this before the restaurant gets refurbished in November.

The ladies in here are always so polite and talkative when Im in, and they never forget my order, one of my favourite parts of the morning

Another great visit coffee brilliant. Thanks to tracy,elligh.lauren ,Madeline, great service 10/10 again

If you can get past the smoker's at the entrance your doing well.Service is very slow disabled toilet's usually dirty .Only the coffee is good ,but iam affraid it's a no go area for me anymore.

Good sized Costa on Dumbarton High St. the town has good parking -and its mostly free. Nearby is very picturesque although the High St itself has definitely seen better days. The staff were friendly and even brought our coffees over to the table for us. Usual decent Costa fare in a clean setting.

Always seems busy, staff always friendly and coffee is always good. Always something going on outside to watch.What more can you say!

Stopped off in Dumbarton for a curry while travelling north - followed by a visit to Costa, good service and everything you expect from a Costa, except that my coffee was £1 - you don’t get that in the South !

A group of people smoking outside of the shop smelled of some illegal stuff,one being a staff member herself and I had to keep getting up to shut the door as it was wafting inside. Coffee was average but overpriced but that’s standard for any costa. Don’t get me wrong,staff behind the counter were lovely and I couldn’t fault their service. Sadly won’t be back again unless I have to when in the area.

I went in to grab a coffee on my way to work. The place was relatively empty , so i headed to the counter. I wasnt greeted as you would expect. Instead the rude young girl enquired what do you want ? I placed my order and stood aside as to not congest the counter. Another staff member with blue hair tending to a table barged right into my back, no excuse me no apology just a dirty look. Eventually my order was ready the girl snatched the money from my hand amd again no please or thank you. The two staff i encountered had absolutely no manners and although i like Costa i would certainly think twice about using this one again. Made to feel very uncomfortable. Both staff need serious training and some major lessons in cimmon courtesy and manners

Lovely clean Costa. Spacious seating area. Trendy decor. Floor to ceiling windows to watch the world go by. Good service. Good range of sandwiches and cakes. Toast all day - great when you just want something simple!

Handy en route to Loch Lomond - usual high standard of product and served by efficient friendly staff

I use this Costa when I'm in the town centre as I love their iced drinks. Took the kids last week and we had Mint Choc Chip Frostino and one had the Salted Caramel flavour. Staff serving friendly and smiley, lady making the cool drinks (always seems to be the same one!) was chatty and polite. There was a queue when we arrived and when we were leaving but the staff are efficient and the queue is soon gone. Drinks arrived quickly and the kids delighted with theirs. (I'm always happy with mine!) Thanks again!

Expensive but nice enough coffee and sandwich. Staff not friendly. Food almost thrown in front of me

Have been here a couple of times recently. Staff are average, tables not cleared and would rather find an Independent coffee shop to support locally.

Lovely coffee and nice selection of cakes and sandwiches. The staff are very friendly which makes it a nice atmosphere to be in. The place is immaculate inside, spotless toilets

I went in here early in January, just for a coffee. I always enjoy Costa coffee and if elsewhere will look for a Costa coffee shop. On this occasion, at about 4 o'clock, there were only a few of tables occupied and most of the tables were empty. The young girl at the counter was very pleasant and soon after she took our order a second person from the back somewhere appeared to make the coffee. Our problem came when we went to find a clean table. A small number had cups on them but most of the others were smeared with food. We gave up searching after three moves and asked the lady who brought the coffee if she would mind cleaning the table. This she did, but not one of the three then on the scene made any move to clean all the others and they were not busy with customers. Whoever was in charge needs to see to this. I will not be back in a hurry. I have never come across this standard in a Costa shop before.

All the usual offerings. Staff friendly and cleared used tables quite quickly. On High street and free WIFI. Not sure about parking facilities.

What can I say its just a typical Costa,overpriced and run of the mill,staff fine,the coffee is ok nothing out of the ordinary or to write home about,handy if your shoping on the high street in Dumbarton [does anybody still do this ???]

Always get a consistent cup of coffee at Costa, this place is no different. Staff very friendly and surroundings comfortable.

I stopped in with my grandsons last week on a rainy day to get them a hot chocolate and cake. They needed to use the toilets before we ordered and they were filthy! As we came out the staff/store room door was open and that too was quite messy looking. I decided they were not eating or drinking there and we left, much to their disappointment! and went to another coffee shop.

The coffee and food is the same as all other branches however as this is a smaller quieter branch the staff have more time to interact with the customer. Have always had a pleasant visit be it for sit in or take away.

right in the middle of dumbarton high street great for coffee and watching the world go by. As costa is pricey you wont get a typical high street clientel in there

Regularly visit Costa on High Street. The service is excellent and staff are very friendly and will bring coffee to the table. There is a good selection of food. Coffee shop is clean and tables cleared on a regular basis.

You don't expect to find a costa in Dumbarton high st, but its there. Clean, tidy and well run. The staff are well manored and helpful, which is all you can really ask. All the usual costa stufff on offer.

Stopped off here was not that busy but got served quick hot choclate was good. Great if your rivercity fan cause cast use this one

Lovely drinks especially the white chocolate raspberry cooler....made by lovely guy Robert. Great service. Definitely be back

Went here with my husband and grandsons for early breakfast before another appointment. Staff were extremely friendly and helpful.

I use this coffee shop on a regular basis. Excellent prompt service woth courteous staff - excellent caramel shortcake!!!

Popped in to get a wee coffee after fireworks- what a terrible experience! My son sat down while I was waiting on my coffee and his hot chocolate and after I got it I joined him, thought we will sit for a minute while waiting on the bus as I seen ppl sitting outside too. No even one member of staff acknowledged that it is take away only so did not see anything wrong with taking my coffee for 2 minutes to the table. Next thing I can hear someone shouting from the counter- "Excuse me! It's take away only- no sitting down!". So I said I have not been asked if u want take away or sit in so obviously I did not know. So I got the response- "no need for attitude btw". Did not even respond to it and next thing there is still the voice coming from behind the counter "we are only opened for your benefit. We should have been closed" that's all been happening in front of ppl, there was about 15- 20 ppl waiting to get served!!! That is absolutely out of order to treat even the most annoying customer this way!!! I am working in the coffee shop myself and it would not even cross my mind to speak to anyone the way I was spoken (shouted) to!!!! And I do not think the shop was opened for anyones benefit either as there is plenty of other places here ppl can grab a drink from. The only benefit is the income coming to the shop from ppl like me spending £10 to be shouted at and embarrassed in front of ppl!!! Whoever is in charge of this place- please send your staff for customer care course because they can not handle even small problems.