Costa in Dumfries & Galloway

Hot chocolate was literally half full, couldn’t believe it. Everything was cold.

Brill food last few times brill quality for price and presented well each time and food wrapped properly to retain heat .

I asked for this to be delivered at 25 past. I was on my lunch break and the delivery time kept changing. I want a refund if possible as I have now had nothing to eat

Small Costa, but good choice and excellent service.

Costa is Costa. You know what to expect.

I love Costa the staff are friendly and the service is quick.

we didn't get a bottle of coke we paid for and no sugar for the coffee

God quality drinks, friendly service

coffee was half full when it got here,had spilled everywhere

Nice place to have a friendly meeting in

Never received, but says it has been delivered

We had a nice peaceful coffee . Lovely

Friendly staff. Clean place. In town.

Said delivered and nothing here!!!

I asked for the toastie to not be cooked and received it cooked! Also not a latte a capachino

Always great coffee, always fab service!

Always there for my daily coffees.

It took over 40 minutes to deliver from the shop and was over 30 minutes later than the estimated time of delivery when leaving shop. Tracker showed a long delay in the proximity of McDonald's which was not on route to my address.

The food was cold and just not nice it tasted off

Food was on time I fell asleep the driver very kindly left my food n coffee behind ny front door so it wasn’t out in the rain! Thank u so much driver!

Great coffee, great service by great staff

Excellent customer service and superb coffee

Very nice staff, enthusiastic about the job. Credit to the company

Cabinets where juice bottles sit is needing cleaned out badly

They've improved the layout here and the system for serving people is much more efficient than previously.

Love this place staff always so friendly

Network, but really nice spot in Dumfries city center

We went to get coffee and hot chocolate the coffee there was no test it tested hot water than coffee would NEVER go back i rather go to M & S they coffee test much better.

Brilliant place for something to eat & drink

Nice coffee as always but let down by poor cleanliness, filthy table, food crumbs on the floor and what appears to be a reluctance to clear tables…

Great service. Usual Costa food and drinks well displayed. Nice environment.Great location.

One of the best costas I've been to. Staff are always kind and accomodating 😁

Costas are generally all the same (expensive!). However, the staff at this one are always very friendly. Inside offers a good selection of cakes and I've yet to see one of those Costa c.... clowns who hog a table with their laptop because they can't afford an office.

Friendly staff plenty of seating and decent coffee.

After a busy days shopping we stopped for a coffee, hot chocolate and a sit down. Plenty snacks on offer but the coffee/hot chocolate did the business for us. Very busy but we did get a seat easily enough, service was about standard for this type of outlet.

Great service and staff. Definitely will keep going back.

Unfortunately have to drop my rating for this store. Yesterday as I waited in an ever-increasing line of people waiting to be served only to watch the staff fill out online orders first. Online orders are important & if that's the way they are going they need to have designated staff who fill those orders but not to the detriment of people in the store. To cap it all the tables were not being cleared & cleaned so the store looked a mess 🤬

Always great coffee - especially the featured blends. Perfect with biscotti - or any of the snacks available.

As usual Costa is the better coffee chain with a decent oat latte and the best chai latte

I had a sou hot chocolate and it was amazing from here I have had soy milk at other places but Costa does it best in my opinion it can get crowded at times but it's a lovely place to be when it's not

I cant say a bad things about costa

Covid safe and chicken wrap was good

All OK ; but like most Costa coffee places looks run down and shabby.

Nothing not to like, does what it says, good for coffee and a quick bite for lunch 👍

Vrry considerate waitress made street side service

Standard boring corporate coffee bar. Not dreadful, but no particular reason to go there.

Usual Costa experience. Standard fayre and service.

Very Friendly Staff. Lovely cosy place to sit down and chat with friends.

Coffee was OK staff very helpful

Very well located coffee shop on dumfries highstreet opposite the local shopping centre. The staff are friendly and can make a very good coffee. The prices are good for what you get too. With easy to use track and trace. It can feel a little cramped and dark if sitting near the kitchen as it is on the ground floor of an older building. The toilets are also very clean and smell fresh too.

Usual Costa, they're dealing with the restrictions as good as anywhere.

Good place for coffee, and a snack. Clean place, friendly staff, will definitely go again.

Often stop in here when visiting Gretna Gateway as it is a good size and has a good choice of food and snacks, including some GF. Good coffee and speedy service. I'll be back again soon.

Excellent service and good cleanliness

Friendly staff and fast service

Had a flyer in local Dumfries Courier 😇 buy 1 get 1 free me and wife have been twice BEST Coffees ever 10/10 same for the staff Brill

Husband had a latte l had a jot chocolate with cream and mellows delish and staff where lovely xxx

Usual Costa offering. Unfortunately went on a Sunday afternoon and seemed to have run out of everything I wanted - muffins, orange syrup and even cream for the hot chocolates. Bit disappointing.

They were in a muddle today given a table then someone else given same table Brought your drinks & forgot food order Reminded about food by the time food came drinks were cold Staff did apologise a number of times & did bring hot drinks when we requested them Need to work as a team guys

Great coffee, good C19 restrictions in place. Did have to wait a while to get a seat and it could have done with signage at door to indicate queue for seat and queue for takeaway

A cheese toastie wasn't very toasted and bread was all mushy and inedible so I informed the girl who had given us our seats. She stopped what she was doing and offered to make another ensuring it was well cooked and brought it over. I think she was called Sam. She'll go far!

Female standing at entrance door wouldn't let us in unless we had track and trace ap! First time I have been told that we need to scan into a building. When told that I didn't have ap but I was happy to leave details she said that they not allowed to ask for this due to data protection! She then got quite stroppy when we pointed out leaving details does not breach data protection. Anyway long story short is their barcode wasn't letting my other family member scan us in so staff member said we would have to go onto the website and do it manually! What a shambles. We went elsewhere and had a lovely coffee with much better informed friendly staff.

Excellent service from Excellent staff

Orderly queue outside;friendly assistant monitoring the number of customers inside; Handsanitizer available; some tables not in use to observe ' distance' regulations; well organized;shown to your table and when ready joined the queue at the counter; friendly,efficient service; a good selection of cakes/muffins etc available; plenty of time given to eat ;tables cleared quickly and sanitized between customers;one way in, another out - a very pleasant experience!

Your usual high street coffee shop.

My day is not complete without my Costa. Friendly staff great place to socialise. Costa lover for sure !

Typical Costa, queues at the counter and noisey

Good coffee but rather noisy, could use more space

Fantastic service, me and my wee Mumsy loved the black forest and cream hot chocolate we had 😁

Nice staff, good coffee, tasty big Mac (macaroni)

Down for a few days to Gretna, and met up here with some friends, like most Costa's they are quick to serve you, but not so quick to clear the tables, food crumbs on tables which needed to be cleaned before we sat down, which we done ourselves. apart from that, cakes were okay.

Average costa, coffee is always if a certain standard, pretty clean prices as you would expect. Nothing outstanding at this store but nothing bad either.

Good barista's, coffee lovely. Staff friendly and efficient. Would recommend.

Best coffee in town , good service and very friendly staff

Busy place but with fast and friendly service. I was offered water with my espresso. Coffee was great, as was the cake!

Although the coffe is to my taste the gluten free selection is limited to a couple of pre packed cakes

It is usually quite busy in here but we got a table with ease. There was a big queue although it went down quite quickly. The service was very good

Tea is like dish water, if they make sure the coffee is nice what about us tea drinkers, I'm allergic to something in the coffee and I want to stop when in town for a nice cuppa so come on some decent tea please

Not a coffee drinker but still nice

Its a good place to grap a coffee, muffin or sandwich on the go.

Typical Costa's coffee shop. Quite large and was busy

Great place to go for coffee. Staff are really friendly.

Always good coffee but loo wasn't very clean

I visited on a Sunday. Great experience, friendly, helpful staff. It was a cool day outside, but nice and toasty inside. Costa was just about the only sign of life in central Dumfries - OK it was a Sunday - but the combination of vacant shops (I counted 20 just along the main shopping street alone!!) and lack of people gave the impression of a major Scottish regional population centre in decline and fallen on seriously difficult times. Hope I was mistaken...

Wow first time I've had one coffee and cake beautiful but expensive

I went to the Costa Coffee cafe in Dumfries on the High Street and I liked it. The service was quick and efficient. I had a cup of Twinnings breakfast tea with skimmed milk and it was very nice. I also had two glasses of water. It is a good sized Costa Coffee cafe and there is plenty of seating inside. It also has toilet facilities. It is very handy if you are shopping in Dumfries town centre. I would recommend a visit to the Costa Coffee cafe in Dumfries.

Good selection of shops and cafes within easy reach of M74. Plenty parking. Added attraction of The Gretna Blacksmith's exhibition and shop nearby. A few hotels/pubs within strolling distance too. Wide level pathways with only a few steps. Only downside is that it is all open air, so subject to the vagaries of the weather, but many good sized shops to hide in!

Good relaxing place to have a coffee and a catch up with friends.

Great service as normal friendly staff

Had a latte, really nice. Would recommend.

Does what it says on the tin pleasant experience

Whilst this Costa serves the usual selection of goods as any other Costa outlet, it is the attitude of the staff that marks it out as one of the best that I have visited. I've called in here on many occasions and the staff have always been helpful, cheery and polite. The tables are cleared of old crockery etc in a timely fashion - even when they are very busy. In sum, a pleasant, clean and friendly place to take a break.

Really like Costa. Get a good cup of coffee. The staff are really friendly, they make conversation with you while you wait. If your are in regularly they remember your order.

Love the new raspberry ripple cake

Great Coffee and friendly staff

Great tea coffee and food and other cold drinks staff are exalent

I love costa it is fantastic! I recogmend the mango cold drink on a warm day and their tosties and paninis are fab. Their customer service is fantastic

Great place to relax with a coffee .very nice staff always ready to help make the best coffee to suit every taste

Nice place to sit and have a coffee etc. Clean and tidy.

Typical Costa Café, usual things and usual atmosphere. Staff this time were helpful, tables cleared and no grumpy faces !! Always a bonus