Costa in Manchester

Loads of staff girl that severed me didn't look interested didn't give me a rect or number for my order £5 for a decaff lattie will a shot of salted caramel couldn't taste either like warm milk and when she shouted the order she forgot the decaff bit at least I got to charge my tablet.im adding this bit a hour and a half later I found my salted caramel in the bottom of the cup my tablet didn't change as the change point didn't work I told the girl at the counter she I know not worked for a few days 😀

In T3. The queue was large but relatively fast. I ordered Chailatte and it wasnt the worst of my life but it was horrible. They don t know how to do it and the price is too much even if it was a good chai. At least workers were friendly :)

Dreadful place to have a drink. Very dirty and untidy

There’s this particular staff Named Mo who asked me and my daughter to transfer to another seat specifically to be sitted together with the old couple. Because we are sitting in a 4 sitted chair which he said intends to families???? I told him that i dont mind sitting with anyone who wants to sit with us? We’re not occupying the whole space. I wont tolerate this kind of behaviour that is just being rude!

Here at least once a month. This visit the space was even filthier than usual. Same response "short staffed"! Ordered a cortado as I have since Costa have had them in their menu. In a large cup this time!! I pointed out it's always in a short cup. There's a reason for that. Server told me he's worked there several months, always made it that way and retorted would I like to go behind the counter and make it myself. Beyond shameful!!!!!! Pay peanuts, get monkeys. Costa, train your staff and pay them so that they actually give s£%t!

Outstanding experience first time having Costa coffee in T3 with my wife. The lady at the counter was very helpful that she even gave my wife a birthday cake wat a surprise 😁.

It looks life a refugee camp, staff are rude and bossy, they got my order wrong. Queues are long and the staff really do not care. Pretty shocking really.

The manager that was on 2/04/24 today was absolutely disgusting the way he was speaking down too this lady on the till trying to take orders when i came too giving all the orders out he just slammed them on the counter and expected us too know who’s orders who’s like no… it’s a busy airport he really needs to be retrained if you don’t wanna work don’t work simple.

The food was OK and I can't complain about service but the counter and behind it were filthy with rubbish being thrown vaguely in the direction of the bin and piling up on the floor.

As other reviews have alluded, service is not as you would expect for Costa. I was served by a very rude man who was displeased that I was not quick enough to scan my app. He snatched the bacon roll off the poor fella behind me to heat it. I understand working at an airport coffee shop isn't the most satisfying of jobs, but come one guys, manners cost nothing!

Only popped in for a quick coffee before departure. Staff rude, no response to hello, or even thank you. Greeting with a smile and good manners goes a long way. Basics of hospitality training missing. I do like costa coffee, however today was different. Worst espresso I ever had from a coffee chain.

Never seen anyone make coffee with such little care. Very sad, especially when you pay over £4 for it. Everyone seems stressed and rushed.

Grumpy staff. Coffee was below average. Banana bread was delicious though. Wouldn’t recommend, only if you need space to sit down while waiting for your flight.

I had a horrible experience with a staff member serving this morning. She was terrible rude. All i did was order a coffee. I don’t get it, why work in a coffee shop if you don’t want to serve customers coffee?

Hard to get a table, so little bacon on my sandwich that a vegan could eat it and the wait time was awful

The coffee and food is fine - it’s Costa so nothing special. But like everything at Manchester airport it was designed for half the passenger numbers they have now. Queues are insane.

Horrible is a compliment for here. No forks, no plates, eating a cake at a table from a paper bag... I have not seen such treatment of clients in a while. Service was slow to say it nicely. With one person in front of me it took almost 10 mins to get a cappuccino and a piece of cake.

Staff very helpful and very friendly. A great service with a smile from Andre and another member of staff.😁

Ridiculous customer service. 3 staff and only one serving! Two others walking around doing absolutely nothing but pretending to clean tables and look at items. Where is the management for this place. Worst customer service I have seen in a long time

Terrible experience. I ordered a soy milk cappuccino. I was sipping my coffee when I noticed an unexpected flavour. I asked them if they were sure this was soy, and they adamantly said that they were. They offered to make me another coffee, to what I said that if they were sure, that was ok. I put my coffee aside, not to be touched just in case. They brought me another coffee nevertheless, and as soon as I smelled the two, it was confirmation that the first coffee was indeed cow's milk. As a vegan AND lactose intolerant, you can imagine I was unimpressed. I had a bad reaction to the milk that evening. Also, the main reason I ordered a coffee was to charge in one of the USB chargers, and it was broken. WOULD NOT RECOMMEND.

While waiting for my order one of the staff was rude

Nice Costa with nice views of Airport runways...Just bit Crowded and Hot...the heaters are on .. could do with cooler air ✈️☕👀👊🏼

Very busy coffee shop but honestly a really good atmosphere. People who are working there trying as much as they can. Underpaid and understaffed ( only two people serving) but still positive vibe. It might be a nightmare working there with 24h queue. A bit overpriced.

2 people servicing a whole terminal. Beyond a parody.

Only got three things, two drinks and a bacon bap, cost me £9.53. It's overpriced as hell, also the water bottle I payed an unholy price for doesn't even close properly and spilt all in my carry-on. Genuinely the worst Costa I've ever been to

Worst Costa ever. I've ordered a flat white and I got a latte, I've asked to redo it and they did but also commented that my drink actually already WAS a flat white. No comment. I've also ordered a chocolate twist and it was the driest most tasteless pastry I ever had. It's just a shame that there's no other coffee shops on this side.

Wrong price tags, disappointing

The guy who served me was polite, friendly and my drink was well done, but whilst waiting for my order, a short , dark haired woman with hair in a bun and glasses was rude. Asked me if I had been served whilst waiting at the till and I said yes I’ve been served, she then rudely asks me where I queued and says “the queue is over there”, acting like I had pushed in, to which the guy told her I had already been served and then she bluntly tells me to move to the side. No need to speak to paying customers like that.

Possibly one of my worst Costa experiences. Long queues, over priced and don’t look at the worktops and floor behind the counter, not exactly sparkling! Please try harder Costa and don’t just take your brands name for granted.

Good enough to eat and drink before tour flight

Clean and tidy. Was slightly disappointed as they didn't offer oat milk - but life will go on. Had soya instead. Decent place to sit when waiting for your flight.

Decent viewing area if you can stomach the slow service

Great coffee and good service, special thank you to the cute Moroccan barista

Male staff member was nice but the Female employee was disrespectful towards my partner

Ryddig og fin cafe. Men super lange køer trekker ned. De ansatte er flinke og raske men så trist å la to jobbe alene men full flyplass.

The worst coffee I've ever had. Staff are very rude and coffee is gross. Don't waste your money.

This is the third time I visit Costa coffee and honestly this is the slowest service I have ever seen in three different continents and 52 cities I have been to until now. Today there were four people in front of me and only one was making coffee. The other three were wandering around even if there were 8 people already queuing behind me. By the time I got my coffee the 8 people became 15 and I'm sure it will get worse.

I wish I had a business where I could double revenue just by staffing it properly, so that people aren't queuing out the door. Costa doesn't need the money, apparently.

Thursday 19th at 4am. Server on left queue slow argumentative and drinking orange juice wiping his mouth with his hand. Ugh… Don’t the staff have breaks? My right queue had a male and female - female was confrontational said my order of a Latte was an Americano with milk and tried to tell me why Costa is wrong. My request for filling the water bottle was met with a torrent of ranting. Unpleasant unhygienic staff working there today. Management - please tackle this. Thank you.

Went at 3pm on a bank holiday weekend. Lots of food, worked out only slight more expensive than the meal deal at the shop next door. But got a hot drink and a toastie. Few tables free, staff were quick. Clean. Stayed for about an hour waiting for my plane as it was so quiet.

This regretably is another example of a team.with weak.or no leadership . I noticed an add for a teamleader posted in the seating area. So the place has 3 tills 2 of which were operating . The staff were wandering around like tomorrow will do. People here are getting refreshment whilst taking 2nd glances at flight information i would contend that prompt service would be appreciated. Now to balance this review i would state that Manchester Airport , whilst it never moves, is difficult to get to at say 3am when staff need to be in the off site car parks to get service buses and through security . This can lead to staff turn over as working at the airport in any capacity is not an easy or glamourous gig. Someone in charge needs to address staffing and turn customer over quicker. In catering turning covers and takeaway trade is profit . Costa Coffee is afterall a "Fastfood model" .. Goodluck with your visit

Corporate needs to come back and look at the layout. The system to cue and whom I can only describe and the self proclaimed "enforcer" of killed my vibe. The place was very messy with no clean tables in sight. By the end of my coffee, the cup was full again from the tears I cried knowing that others would have to experience the same as me.

While the place was spacious and had plenty of seating options, I was disappointed to find that the queues were long and the service was slow. The staff did not seem particularly happy which made the wait even more frustrating. To make matters worse, when I finally received my coffee, it did not taste good. I hope that Costa coffee can address these issues in the future to improve the experience for their customers.

Poor & slow service. No trays to carry food & drink. Paper cups.

This place should open with everything else in the terminal, instead we're having to wait an hour or so

Busy, long queues, service was slow but pleasant. Everything within Manchester airport seems to be the same.

Best place to get a warm drink and snack at t3 Manchester

Decent place to wait for your flight with good prices for an airport

Too much of a crowd, due to the small number of staff the queue was huge.

Waited 40 mins to be served. 1 poor guy on his own serving and T3 was packed. Bad bad bad

1 staff on the whole counter. 20-30 mins to get coffee

Stood in queue for 25 minutes. One person serving another 4 sat round the back. Appalling

Bit too.long to.queue but team served me with positive attitude despite being so busy , great coffee and service by team

Very busy at 04:15 with only 2 staff members on who were very pleasant and professional in coping with the situation. Well done.

One of their employees, Sergio, was incredibly rude after I complained about a really burnt latte they gave me.

Weak coffee, dry pastries and damned expensive for appalling service. Shame there aren’t any other options. Intended to dine in but they were so slow that it ended up take away - never again, water from WHSmith will do me fine next time

Closed before their closing time. Argumentative when asked why. Terminal 3 has very little going for it, why close the only place to easily get a coffee at 7pm?

Closes at 5pm even though there are flights until 8pm.

Extremely slow slow slow slow slow slow!!!!!!!!!!!!!! Needs to change

Should have been open at 3.30am. Staff all beavering around. Not opened on time. Poor!!

Sat here at 3.40 am , ten minutes after the advertised opening time and it’s shut with loads waiting, desperate for a drink. Pathetic

Flies all over cakes yet they continued to serve and sell !

I’ve just stood in line for 45 minutes whilst ONE GIRL makes drinks. I remember this being same as high street speed. What a shambles. What’s the excuse Costa? Avoid!

Very poor service, i ordered frappe, got some kind of smoothie and then staff arguing with me that's a frappe when it's clearly not. Rudeness without limits and those kind of people are employed there.

My experience at Costa coffee was horrible today 23 August 2022 at about 4pm I qued for ages that's no problem but very slow at serving and getting through people. I finally got to the till and wanted a cake to my disbelief the cakes where crawling with flies I saw the girl beside me make a face like she was going to barf! It was a mutal understanding anyway I opted for a sandwich instead something wrapped in plastic. I ordered a hot chocolate and a latte off the women serving I saw her making a latte and what looked like a Americano. I said to her is that hot chocolate she said no you asked for latte and Americano I said I didn't I don't even drink that so why would I ask for it she had a rotten attitude all most sausy like she didn't want to be there. She reluctantly made another one So I sat down with my hot chocolate and sandwich and a different girl started shouting where closing get out. They where fast enough to take my money and should have told me this before I paid you need to learn some manners Costa terrible customer service! I fly through Manchester alot wouldn't go here again!

After over 1h wait in the queue I was advised it is cash only and so I was unable to do my shopping fully. Place is clearly understaffed and lacking management as there was zero advance notice of the problem. Shameful

Queue is massive at 4.30 in morning. Only one till is working. Expensive m and s egg mayo sandwich is off. Altogether a miserable experience.

Long wait and desperately understaffed but the Andre working was amazing, working so hard non stop to everybody served, well done you 👍

The 4 staff that were working did all they could to deal with the 45 minute queue. Coffee was great but our food option was out of stock. Time for Terminal 3 to get a facelift!

I had to queue for half an hour to buy a coffee. Busy shop without staff. Terrible

Nice coffee lounge in the airport. Good for dialogues over mocha and a biscuit... shared some moments here

Large sign at the front of the store advertising bacon roll or muffin for £2 when you buy a coffee. Get to the till... no tolls or muffins which I find bad service when its the height of breakfast time. Very didappointing

Flight delayed so headed to costa for coffee and tea cake, at 11.00am. After long queue I was told they had no butter, only peanut butter. Ridiculous. No supplies at 11am? Busy, worn out seats (if you could get one). As choice limited next time I will get my coffee before heading through security.

Just popped in whilst waiting for my train back to york. Closest coffee shop to the airport station. Clean and away from the hustle of the main airport shops. Average coffe and service.

Pedí un simple cambio de taza (sólo el tipo taza, Simple? Y obtuvimos una corriente de abuso del barista y acusó de tener una actitud, recordó que el cliente siempre tiene la razón y vaya si ella ver rojo. Costa se puede evitar en el futuro ya que es muy claro su personal mal preparada o no gustarle tener que trabajar para sobrevivir.

Before catching our flight to Bratislava we had a couple of hours of time to kill so decided to go to a couple of café's and bars and Costa was the first we visited.