Cosmo Bournemouth in Bournemouth

Booked a table for 14 to celebrate a family birthday. We were given a table for 10 and told by the Manager to squeeze the children up!! This may have been possible had the idea of the restaurant not been to SERVE YOURSELF!! When I complained we were reseated. The service was next to non existent and had to go to the bar to chase our drinks (ordered three and only two arrived) . When I ordered another drink I was told to hurry up and drink it as we had 15 minutes left on the table. For £20.99 per head and the cost of the drinks I thought this place overpriced and disappointed.I will not be returning.

Recently visited Cosmo with my family to celebrate my sisters birthday. On arrival the host was very welcoming and gave us the most perfect table to enable my sister to be comfortable. However our server was awful, he did not greet us at the table and he was very rude whilst taking our order and then for the rest of our meal he did not come back to the table once to check if everything was ok with our meals and if we were happy with everything. He completely ignored us the whole time. Not very good customer service at all.

The food was luke warm and greasy, by the time I had got my beef in black bean back to my seat a film of grease had formed around the edges of the plate!. Also the wine tasted and looked watered down. The best dessert were the little doughnuts balls the others were dry. However the staff were extremely attentive, efficient and polite. It was our first visit to Cosmo and unfortunately we won't be going again.

Great food, Had a very lovely server Joanne who made the experience very great. Shout out to Joanne give her a raise please

We booked this restaurant on a Thursday at 7.15pm. Arrived 5 mins before to find a huge queue from back to the entrance. It was chaos. We then got told by other people there was in fact two queues, one for the bookings and one for the walk ins. Got in line, no idea what was going on.. our time passed and I got worried we were going to loose our slot so I went to ask one of the waiters and they just said « stay in the queue! ». 20 mins or so later we were finally seated, had to wait forever to order drinks. And went to the buffet, most of the things on the Chinese side were empty! The shredded duck was empty and never got replenished for the entire time we were there. And same for the buns. Eventually some things got put back. The Food that was there tasted nice but they just cannot keep up with the buffet vs amount of people there.. the dessert area was deserted.. no more pancakes/waffle and ice cream, just a small machine for small Italian vanilla ice cream. Very badly managed and staff looked very stressed.

no plates were available for 10 minutes at any food point, food trays were continuously empty. we had to ask and wait for a variety of foods. 6 dessert trays were empty and the ice cream machine wasn't working. We had 2 stacks of 10 dirty plates on our table, no tables were being cleared or cleaned. As we were leaving one of our party wanted the toilet but if was blocked off. He released the block and was shouted at not to use them as they were being cleaned and they would be closed in 5 minutes. We suggested they actually waited until all customers had left before closing the toilets. 3rd Cosmo we've visited and by far the worst.

Really beautiful interior, large bar, open space floor and nice welcoming reception. Staff polite and friendly. Restaurant really clean.The food so average, cold and poor quality. The chefs behind the buffet looked so bored and not helpful. Few dishes were left out in the buffet for too long as noodles, rice , fries, pizza, mussels……..not presentable! No very good value for money. A bit overpriced for what they serve. First and last time there. A big NO 👎🏻.

First time here with friends for a birthday meal. Excellent experience, they seated 5 easily, restaurant is nicely decorated and spotlessly clean. Food was hot and tasty, no one got food poisoning which is always a risk with buffets 😬 All the staff were friendly and plates were quick to be cleared. Price was pretty good too when you think of all the different foods, if you spent the same on a Chinese takeaway you wouldn’t get half that amount for almost double the cost so it’s good value for money as well. We’ll be back again for definite.

Had a very tasty meal. Choices are really extensive with something for everyone's taste. All fresh, well presented and cleanly cooked. Staff very friendly and helpful especially Joanne who supported me with my disability needs. Highly recommend and will definitely visit again when I am next in Bournemouth.

Was staying in Poole, which did have an all you can buffet that had since closed down, so I went looking around the local area and found Cosmo. Exceeded expectations great food with lots of choice friendly staff and just so much to choose from it was so good that we went back to days later on our very last day before the drive back home.

Great for a casual night out with family friends and couples. Food was hot and fresh with plenty of choice. Desserts were amazing too.

amazing loved it , sad to say the fully booked on valentines day and i got excited about going and really want to go sad times.

Good selection of all types of cuisine. All you can eat. Some foods I found really delicious others not quite so. Staff all lovely and very helpful. Disappointed by lack of any disabled facilities. Lots of stairs to toilets some without handrails.

Appalling as a group of four we had tasted various choices every choice was over salted n cheap cuts of meat I guess we should’ve expected that but for £22 a head it wasn’t cheap .. major items were not available and they were the expensive choices .. we were there for 20 minutes didn’t eat half a plate n when we complained got SO much attitude but stuck our ground n were refunded very rudely

Went with a group of friends and it was a great experience, good choice of food and for a group of 8 (plus baby) was far more sociable than a sit down 3 course restaurant meal.

I really enjoyed our meal and pudding going again this Saturday can't wait and we are going on the 2nd march

We arrived at opening time 4.30, the staff were professional and showed us to a table , a waitress came with a card machine and we paid for two meals at 19.99 each ,and two soft drinks at 3.90 each, which you could refill also a service charge of 3 per cent which is applied to the bill before you eat which they say is discretionary, the bill was 49.21p The restaurant decor is very nice and modern, and the staff are polite, first we tried the chinese food lots of various dishes to choose from but the taste was far too sweet, we asked the waitress why the food was cold, we put some food on a serviette for her touch , we were amazed when she said, oh it is warm , she later came back to our table and said the was now over 65 degrees, the waitress said take another plate and try again , we did, this time the food was lukewarm at best, the little tubs of ice cream and pineapple were ok, But the deserts , were cheap quality again overly sweet, not nice to the point i could not eat, I will not be recommending this restaurant to my friends, and i will not be returning

I find it utterly incredulous that the waitstaff in this contemporary era is subjected to such exploitation. In this excessively bustling establishment, where the quality of fare appears rather dubious—melding aged provisions with their fresher counterparts—it appears the proprietor opts to economize on personnel, leaving them inadequately equipped to manage the demands imposed. My inclination towards imbibing at the bar, whilst awaiting seating, was promptly thwarted by the profusion of unattended soiled glassware. A consequential diminution in revenue for the proprietor, I daresay. On the whole, I shall refrain from patronizing this establishment henceforth. Wishing you the very best of fortune. May I suggest a judicious augmentation of your workforce to ameliorate the current conditions?

Honestly the worst place I've eaten. I went with my kids for my sons birthday I was made to pay full price for my daughter who was under the 155cm she ended up eating one small plate of food because it was disgusting. We ordered 5 soda waters and lime we all agreed it tasted funny didn't drink them. The food was half cold over cooked and I'm my opinion totally disgusting but if reheated frozen food is your thing your coming to the right place

We have been to cosmo a couple times before, one time for my birthday with the same friend. this time we had for starters sushi, for mains spicy white fish (amazing) and for dessert ice cream with chocolate fountain!! amazing at cosmo and very family friendly. my best friend did say that she didn’t want a robot to sing her happy bday because she found it creepy 😂😂🥳

I wont be a returning customer, it wasn't to my or my partners liking. Been a buffet style eater for many a year and tried most places, this place has a nice layout and nice feel to it but the food didn't taste great at all compared to other buffet foods and although there mainly always the same products the tastes were different here but not in a pleasurable way, not as many options here either. There wasnt any plates either on our last visit so had to wait for clean plates to come out. Worth a try, clean and tidy, worth the money but tastes and options not enough for a return.

Not impressed. Despite emailing & then asking again in person, the manager refused to let my wife have a child’s portion, despite her having had a gastric bypass meaning she physically cannot eat the equivalent of an adult size. We continued our booking as a deposit was required upfront, & it was difficult on a Saturday to find somewhere with space for 6 people. We got some rubbish about the children’s offer is not in their policy… rubbish the decision was totally at their discretion and they chose not to offer this. So far the only restaurant who has refused this since she had her surgery. Full payment had to be made up front before eating incase everyone legged it out of course. Food tasted good, but was warm not hot, and the burger buns were stale. Not happy at all,

This Cosmos far exceeds the one in Southampton in every way possible. The food quality was excellent. Each dish was constantly topped up and always warm. Amazing Asian dishes and so many vegetarian choices. Would definitely come again as good value for money.

I like the atmosphere of this place but I do not like the food quality or prices which unfortunately are the main parts of a buffet restaurant. The food is bad and they leave it out for at least 12 hours at a time or until they run out. £21 per person for food and £15 entry. Do not recommend if you want a cheap meal

Avoid at all costs, firstly the description for children on the website is under 155cm no age specified, however we were charge adult fee for a small 14 yo. Food on hotplates not replenished meaning a poor variety. Outside the disabled loo, is the kitchen which is flooded with stagnant water filthy! The floor is slippy from grease and water an accident waiting to happen. The staff are disinterested, the supervisor mandan told us that the manager wasn't there and didn't see to care that my disabled child slipped on the floor Allergens wasn't clear as labels on food were mixed up. Meat was of low quality and mostly fat. Barely ate anything and feel ripped off. Went on a Sunday mainly for roast but couldn't get the veg as they'd run out. You could seriously make better at home at best the food is worse than Iceland or farmfoods.

We went as a party of 8 for dinner . Staff in the restaurant and the bar area were really welcoming, friendly and very accommodating specially kawal our server. Food has different variety of courses, choice of starters and deserts. Main course was a carvery...

I took my two daughters 10 & 12 and a friend of theirs for lunch to be told that my daughter was too tall and was over the maximum hight for a child’s menu. She is as slim as can be and hardly eats a...

Booked and was seated at 1215 , very attentive server who wasn't at all pushy just there when we needed her. Food was amazing and the restaurant was spotlessly clean with staff constantly cleaning surfaces and removing used plates. Great value and we will definitely...

We went for our daughter’s birthday tonight and the customer service was awful. While we were singing happy birthday to our daughter the sever John Paul was trying to get me to pay the bill, not just once but three times pushing the card reader...

From the minute we arrived here we were made to feel very welcome from being seated to the lovely young lady who took our drinks order to the lady who was walking round. They had time to chat even though they were busy. Now to...

Lovely food but was really put off after a trip to the ladies which were totally disgusting !! Absolutely filthy, and the bins were overflowing, obviously not been emptied in a while.

Went to one in Southampton which we could not fault. So decided to try our local one in Bournemouth. Not as much selection and nearly all hot food was lukewarm. The desserts were not kept cold enough. Also tried to charge us for 4 adults...

We had been visiting the Cosmo in Derby for years until we moved down here in 2020…we were delighted to start using this Cosmo when it opened! The food has always been rather good. And, despite some pretty hair raising experiences with a staff member...

I was sworn off Cosmo, because the Reading one is horrible. So I admit I went in here begrudgingly and with low expectations. This Cosmo is FANTASTIC. It’s so clean and beautiful. The staff are helpful and friendly, there’s real pride taken in the customer...

Visited here with my uncle last night and was extremely disappointed with my whole experience here. Never knew there was one in Bournemouth We both where looking forward to our meals until we felt really rushed staff didn't really want to help we where given...

They served raw chicken and manager didn’t care. He argued it was the marinade colour. The other chicken on the plate was white. It was obviously jelly raw. Husband has been up sick all night.

Our eleven-year-old grandson chose the place to party with his grandparents. I'm a visitor to Bournemouth so hadn't heard of it. Our table ranged from an eighty-year-old down to an eight-rear-old so we were a good mixed bunch. The vast majority of the Asian food...

Okay, so you don't come here for fine dining or a Michelin experience, and we are lucky enough to have done both, but as a concept and if just plain hungry or curious it's really rather good. We came with no expectations as a family...

The food is terribly overpriced and the food isn’t all that good to begin with. But what really is the most annoying thing is when your eating they come up with a card machine wanting payment there and then. It’s ridiculous. There are better restaurants...

Having been to Cosmo buffet in Derby and Manchester was really looking forward on our visit to Bournemouth to another gourmet feast. Very disappointed, yes a large selection but the quality of the food was at best mediocre. Almost all the food was quite bland,...

First visit to Cosmo in Bournemouth. Approx £19 a head for evenings. Looked very clean and smart inside. Help your self buffet covering the usual, Chinese, indian, Italian. etc. Shame Plates you get are cold and not hot Plenty of choices as well in the...

While on holiday at Bournemouth we decidee to try Cosmo, booked a table at 7:15. There where plenty of dishes Indian, Chinese, Mediterinian etc. It was full, they ran out of plates we need to wait for a moment, dishes was not refresh quickly. Squid...

Lovely decor. Food was fabulous, tasty and a great variety. My son loved the robot delivery of his drink. We shall definitely be returning. Have been to another Cosmo in the past but preferred this one. Well done!

In some respects it was great, but sadly the absolute lack of gluten-free options was ridiculous. Even things like Brussel sprouts, roast potatoes, pilau rice, and other non-gluten-containing foods somehow contained gluten. Actively adding gluten to non-gluten-containing foods is nothing short of poor. The food...

Myself Gunto, Simon and Peter Kypri visited here for a bite to eat whilst going to watch a Bob Marley and Barry Manilow tribute act in Bournemouth. Upon arrival we noticed a change since the day’s day’s and to be honest the place looked prettier....

It was our first visit and we were pleasantly surprised. The restaurant itself is very clean and modernly furnished while the food is diverse and tasty. The staff was also professional and made it a good experience. All in all, a nice experience for a...

Thank you Sally, you are a ♦️ Second visit, not disappointed, very clean, service better than good. Food was 90% fine however the Indian food section was not as good as it could be. I like different flavours, staring with the duck pancakes, followed by...

So this place isn’t that great to be fair but it is value for money if you want a quick buffet to fill u up the only saving grace in this place is Joanne and holly who made our visit worth it as the girl...

This is such a nice place to eat dinner breakfast or lunch!!! I came here for a birthday for my grandma and granddads friends birthday on Friday and it was SO good. Here at Cosmo we ate many varieties of food like soup chicken nuggets...

Birthday treat for my wife, great selection of food but must be 4 people to get a discount plus you get stiched up with a service charge in a self serve resturant? never again £40 was too much for an hour.

For the price they ask for a meal I should have had a bit of a hot food on my plate :) Paying tips , no way.lol , they take it without asking you anyway. Lots of food but too cold to eat it.

Visited on the 20th Feb 23, no plain rice was either spicy or included egg.payment was taken before we ate and drinks delivered by robots. I managed to find some stuff to eat but my choices on the chinese menu was limited being a vegetarian...

Cosmos Visited in January 2023 Food was mediocre Staff were rude and unhelpful Advertised as open until 10pm but staff were stacking chairs and cleaning the floor around us before 9:30 Such a disappointment Won’t go back

My son wanted to come here when we visited him. We have been before. We booked in advanced. Food was good plenty of choices and continually being replenished

This was not the experience we expected as we thought robots bring the food to you but no it is just Days rebranded. The echo said it was a new experience which meant robots were the staff. The food was ok but pretty much the...

Read the reviews and be very careful when visiting this establishment! Having read the reviews, we paid cash to avoid being charged twice on the card machines. A group of four of us visited on a Monday in January and some things were great, but...

charged us twice. they said it didn't go through 1st time so did again. Checked statement and they have charged twice. No luck with getting money back from them yet. They don't answer phone. There was 3 groups in our party and 2 of us...

Not much choice of food no salad options, some food dry from standing to long,toilets not very clean. Worst of all they have charged our party twice, they claimed the credit card hadn't worked, so we did it again and now we have discovered they...

Second time visiting branch In Bournemouth, as per very good. Slightly over cooked chicken and fry duck. But with it being sat under lights is understandable. Service was good as per usual especially Thai (not sure if spelt correct) even as place was clearly very...

The worst buffet experience I had in my life , raw pizza , cold curry , tasteless sea food ,expensive drinks and rude staff . Waist of £20 , I bet you won’t last for another year in Bournemouth .adios

Came here for the first time. Food was lovely and fresh. Amazing atmosphere. Service was brilliant especially Delya!

Took my parents here for the first time and they are extremely fussy when it comes to food. I wasn’t expecting a positive review from them but turns out they fully enjoyed it and want to return soon with a much bigger party. Good selection...

I visited Cosmo with my wife & young son around 6.30pm on a Saturday night. The restaurant was very busy but having prebooked we were seated within 5 minutes of entering the restaurant. There was large selection of foods to choose from English, Italian, Chinese...

This is our 1st visit since it has changed hands. The improvement could be seen straight away. Service was excellent( joanne was brill in answering all our questions). Food was well presnted and enjoyable. Would definetly reccommend a visit

Dinner for 3 people at 8pm. General experience good but not great service as well as the fact that at 9pm some of the food was not plated out anymore which in my opinion is not the best practice especially when you pay 19£ and...

I think the owners have done a really good job at Cosmo of giving the usual all you eat experience an injection of quality! On the whole the food was lovely, especially the Chinese selection. It all tasted really nice and was well presented. Some...

The first visit to this restaurant was disappointing. The food was cold, the rice dry and cold and the assortments were not varied, the shrimps were not cleaned of dirt (as they should be). The ice cream machine was not working and the service was...

First time visiting this restaurant, was amazed how much food options was available, value for money and quality was really good Highly recommend visiting

BEWARE - Food Stone Cold, Tasteless & Dry for the price they charge i would stay far away from this place they even CHARGE the 3% OPTIONAL fee on your bill from the start without your PERMISSION... the Staff on the other hand are more...

We are in Bournemouth, visiting my son and we have him a number of options fir dinner and he chose Cosmo as there is one near use. We booked the day before, which was great as there was a big queue of people trying to...

I was a bit worried as after I booked I had read a previous review about someone in a wheelchair not being given good service. I rang ahead to check that we would be given a suitably located table. On arrival we got a warm...

I used go when was Days many times, I been there now at Cosmo 2 time and the food is ok I Still prefer Days food,what I can say about Cosmo is excellent customer service plus you got free birthday meal wich is nice things,long...

The restaurant is very clean and modern. This said it is not ready to accommodate wheelchair users safely. My friend was left feeling more disabled in the restaurant than they have for a long time. The access around the restaurant was wholly inadequate. The restaurant...

I paid £42.98 for me and my partner. We paid as we were sat down and service charge was put on the bill and I hadn’t even received my service yet. Went and tried the Asian was very poor just all spice no real flavour,...

First visit to Cosmo and we weren’t disappointed. Clean, nice surroundings and friendly staff. The food was fresh and so much to choose from.

Visited on a Sunday staff friendly and seated very quickly and order taken quickly and payment expected before eating . Food was fairly run of the mill buffet fodder but was quite acceptable and tasty on the whole . Felt a bit like a McDonald’s/canteen...

Honestly, go elsewhere. Found it ok and it looked good. However problems started before we even sat down. Shown to our table but waiter started asking for drink orders and shoving a card machine in our faces before we had sat down, or even before...

The food was really good far better than days the previous owners of the building went there with my husband and we both loved it the robots are really cool you have one greeting you and one that serves drinks to your table and one...

This was our first experience of cosmos And wow what a experience Cosmos is all you can eat buffet But with a big difference Cosmos unlike other all you can eat offers Other different foods We tonight have been around the world in 6 plates...

I’m not normally a fan of Buffett restaurants as generally the food isn’t good quality. However, I was pleasantly surprised! The restaurant is very clean and modern. Great choice of food - I had some roast beef which was absolutely fantastic! The Chinese is my...

When we heard about your new investment for a new " cosmo restaurant " we couldn't wait till you open for us to try your food as we love good Chinese , Japanese and sushi. When we arrived we were welcome by a nice young...