Cookies & Cream in Luton

Absolutely loved it, was popular with my children and the service was friendly and polite. We had waffle, crepe and ofcourse the children loved the bubblegum ice cream. Price wise we thought it was good value for money being a family of 6. Would definitely visit again

Quality delicious desserts, amazing customer service. Child friendly, nice safe place to go with CCTV and visual security guards making it an enjoyable day out. They also deliver via Justeat, Uber and Deliveroo which is a major plus, highly recommended.

Amazing waffles and shakes. They do lovely coffees too. My favourite is the coconut jam cake with custard!

Ordered for the first time and very disappointed with what arrived. I ordered a 2 for 1 brownie waffle. See picture of what arrived. Yes in theory I got exactly what was listed. But the quality and quantity is poor! Never ordering again from here.

Ordered 4 brownie sundaes on Uber eats and they sent 4 randomly flavoured ice creams and sauces instead of what I ordered. The sundaes were only a quarter to half of the way full. I have previously ordered with them before and the sundaes were great so have been returning customers but the past two orders have been unacceptable as I have a child with a severe nut allergy and do not know which ice creams have been included. Also called up the store and she said no bro to my complaint and was being very rude and agreed that it was her responsibility but didn’t do anything about it. Will not be ordering again.

They are charging us full price but giving us Lidl Ice cream. We saw the Lidl ice cream box and confronted them. And they confirmed they gave us cheap ice cream. They said whenever they don’t have ice cream they buy from either Lidl or another supermarket and serve theirs customer’s. they also said they normally give this first if customers think it’s bad we can give another flavour.. Shame on you..

I have been ordering the nutella strawberry waffle for over 2 years now..it always comes with whipped icecream. When i collected it today it just came with normal chocolate icecream. I called the store to question this.... and the gentleman said they dont do whipped ice cream, whereas their menu states otherwise...

Ordered a white chocolate cookie dough from here and received a literal biscuit. Sooo dry no softness from the cookie at all. Just a literal ROCK. I called up regarding this matter and the guy over the phone said “this is how we’ve always made it” no they have not…. this is not what a cookie dough is supposed to look or taste like. Disappointed, was looking forward to having this after my meal.

Disgusting desserts cold broken box the driver that they used a white lady had ate the crepe so nah never again mistake ordering from this place

If I could leave no stars I would. Im a food critique and do this for a living. I ordered a white kinder cookie dough and was very disappointed with the portion size and the quality. The dough was still very raw, had a damp smell and they could of filled up the container fully for the price I payed and why did they place this in a chow mein pot? Also I can also tell that they just threw in the ingrediants and microwaved this as it still has condensation in the pot. How unprofessional of you and lazy of you! This has been reported further as I do see this even as a health risk as I basically have raw ingredients in my purchase. I wouldn't buy from here and would rather invest it in a McDonald's dessert. I have uploaded the images as well to proof my point.

The place is always so dark. Feels like a dungeon. Desert places usually have good ambiances. The deserts are also overpriced.

Got there 11 and told takeaway only. If that is the case, then change your hours or display this. Imagine if people came from far to sit and relax but get told takeaway only. Staff too busy focused on cleaning up so they can leave on time, so thats why it is takeaway late on. Im sure this is against trading guidelines! When the milkshakes were given to us on the table in takeaway cups, we were not told to leave. So it was just a case of not wanting to use glass mugs. Mojito looked like diluted juice in a cup! The milkshakes were ok. I dont think I would return, even to sit in. Basic communication of taking your order and money. If it was not for the fact I was with excited kids looking forward to dessert and the convenience of the place after watching a movie, I would have walked.

Have been ordering couple of times never been disappointed compare to others cookies and cream potion size is bigger

Food was great but staff attending was rude and unhelpful

Great desserts. Only issue is when ordering online they do take a while to deliver. However, can’t fault the desserts here

Ordered dessert from here for delivery and was shocked at the total lack of care for their customers. We were sent stale cakes that were completely inedible and seemed like they had been left out for a week. With the number of dessert shops around you'd think they'd care about quality but they clearly don't. I won't be visiting this or any other cookies and cream branches anymore.

Fuimos y el lugar estaba totalmente vacío. Pedimos café decaff y no tenían. 2 mokka y un café con leche + 1 porción de peanut butter cake=13 pounds. Excesivamente caro, y tardan demasiado tiempo en servir. Estábamos solo nosotros

Just left, ordered cornflakes tart which was stale, not edible at all. Raised it to a member of staff who did nothing about it. Waste of money and would not recommend.

Had fantastic blue bubblegum and Ferrero scoops of ice cream on my second visit here, great place to come to after being out in London!

Used to go to this place all the time few years ago, walked in after ages and I have to say the new staff need training. Didn’t acknowledge us even after us asking can we just sit down but there weren’t any words coming out his mouth his eyes were stuck on his phone. Weird. Walked out told him poor service and he just shrugged while the other woman looked at us and carried on doing whatever she was doing. Won’t be coming back would rather go creams down the road. You’d think with all the competition in Luton they would do better.

Had a 2 scoop tub of mint choc chip and Ferrero ice cream they were really deliciously fantastic! Big shout out to the girl who served me who told me her Dad's from Glasgow upon hearing my accent, brilliant service from her!

Looks good but day by day…… tastes worst !

Excellent service and very friendly staff. Deserts are high quality for a fair price. Their platter was amazing and their ice cream is amazing. Great entertainment with music and a film. Overall a great experience

Ordered pink school cake on Uber Eats. Disgusting. INCREDIBLY dry and hard. Straight in the bin. I paid over £7 for a piece of cardboard.

Got my Uber eats delivered, I have attached a picture of my cookie dough, I think the picture can speak. Wont ever be ordering from here again, What a Joke.

Coffee- £2.95 (9/10-A bit sweet) Toblerone shake-£3.95 (9.5/10-A bit sweet) Ferrero shake-£3.95 (9/10-A bit sweet)

Ordered a white chocolate kinder milkshake which came as milk chocolate and I don't like the milk chocolate one. Also ordered white chocolate cookie dough, worse cookie dough I've ever had. Was all crumbly and stale, whole point of a cookie dough is its meant to be doughy but this wasn't, felt dusty in the mouth! Will never order from here again!

Delivery was 1 hr late, called to chase and was fobbed off with excuses. Great if you want to wait for 1 hr and 40 mins for an ice cream 👎

Ughhh. Disgusting! Would give it 0 stars if there were an option. The man on the front counter didn’t speak English and got 4 orders wrong! We ordered a strawberry and mango shake and were given a smoothie! The manager was not willing to offer a refund or an apology and did not accept the employee was in the wrong. Will definitely never be visiting again.

Love love love this place . Iv orded 4 times in one week and they even gave me an extra waffle. 🙃

my friend and I ordered one scoop icecream which comes with 2 free toppings. the guy who served us wasn't wearing a mask and didn't use gloves to scoop the icrecrem ... really I do not know if your hands are clean. and he picked us the spoons to give to us again no gloves. a jar of spoons, the guy literally digged his hand in their to get my friend and I a spoon. poor hygiene!! now the toppings he couldn't hear what we wanted so he saying I didn't hear you and could you repeat what you say which is fine I have no problem but no!!! whiles talking over my order his holding in his hand. I didn't like that. I can't stand people talking over my food. it isn't good hygiene and especially more so being in a pandemic.

😬they got student discount as well❤️

First time going here, fairly priced desserts that taste really good especially the cookie dough! Portion sizes were good, toilets could be improved as they were messy and outdated.

Had a off the menu item, kunafe for £6.50 and it was OK nothing special

Regret ordering chocolate chip cookie dough , worst ever , it’s like having a shortbread biscuit with chocolate sauce , I thought it would have been baked in oven or something but sorry to say not ordering again.

Well firstly i had gone in the store and ordered dessert, when i got my food i found a hair in my dessert. I tried to get the attention of the staff without making it to obvious to the other customers as i didn’t feel right in making a scene over something that could have been an accident. Never the less i had to get up and go to the counter to let them know. Once i managed to finally speak to someone about the hair, there was no apology nothing, he replied with “i’ll get you another one without even looking at the dessert” at this point i decided i didn’t want anything else as the staff member didn’t even acknowledge the fact that there was hair in the food and didn’t even seem apologetic at all. Whilst i was there not any of the staff had come to apologise nor ask if i wanted anything else, just carried on like it was all okay. Found the staff to be very rude and lacking decent customer service skills, i won’t be returning!

I taken ice-cream and cost is more and quantity is less and not satisfactory at all.customer communication is very bad and not worth going again When I once this place to order milkshake they said to call back again ,I don't know who will say to customer like that

I ordered an apple crumble but it was RAW! From the top it looks cooked but when you cut through it it's completely raw/uncooked dough. That's disgusting honestly.

Can you ask someone with proper English to take order please, I went there and there is an African guy who doesn't understand English needs to repeat a lot of that's quite unpleasant. It's a very bad impression tbh. Please get some polite girl on the counter this man is fussy?

Food awful, delivery terrible and staff rude

Ordered 3 cookie doughs and a strawberry milkshake after turning up late none of the cookie doughs ice creams or the milkshake has been delivered!! After calling and asking where they were they were still in the freezer and another driver had to collect them and drive them to me bearing in mind I live 10 mins away from the place and it has been 50 minutes and still No order I called the dessert place and after telling them again and again that I wouldn’t be paying the “manager” had refused this.waste of time this place and not even that good desserts avoid at all costs and very expensive!!!

You guys are bad! You told just eat my food had been delivered when it wasn’t that is lies. Now I am not able to get refunded and actually buy what I want. I will be taking this up with a manager and pushing things further if I do not get my money back immediately.

Firstly the telephone manner of the staff is dreadful and very unprofessional. I ordered a nutella smoothie and there was honestly the smallest bit of nutella that could of possibly been added. The cookie dough tasted like a flapjack and was very hard to bite into and after ordering two desserts I was supplied with no cutlery

Good place to go with your family

This place is literally underrated much better than alot of ice cafés

Absolutely perfect desserts and treats!!

This place is just fab for desserts. The quality is good and the service is quick too. The ambience is awesome and I love the fact that they do not play loud music inside.

If you got a sweet tooth, come here.

Always my favourite dessert place! Desserts are always on point.. service is good and lovely friendly staff! Best place for desserts for sure!

Went in on Monday About 10.45 Took them over 1 HOUR FoR a Apple Crumble (WHICH IS ALREADY MADE) AND CUSTARD WHICH only NEED TO BE HEATED UP and my friend ordered a milkshake they are so lost in there had togo to the counter like Too times and still waiting. A joke IN There

Great desserts, very busy so service a little slow, portions could be bigger but then that would mean more adding calories 😉

Desserts are great and good customer service

Atmosphere is family friendly, all the kids in my household love coming here for the desserts

Missing strawberries from a nutella and Strawberry waffle. Gave a call and they said next time you order we will give you extra things.

cookie dough -do not recommend as it has poor taste and presentation. Crepes were nice

Just got delivered about 15 mins ago, some desserts ordered and didn't get any ice-cream with the strawberry waffle,also didn't get any strawberrys with just the bubblegum ice cream,so anyways I phoned the shop and told someone stuff is missing and kept saying next time when you order il give you bit more stuff than normal portion ,and also I take off £1.95 next time you order,I needed the stuff today as orderded,who has waffle plain with no ice cream. They kept saying next time when they messed up didn't get the full order sent and next time. Never again ordering. Paid for desserts youand and toppings n ice cream and get some stuff not all,but deliver next time more than usual what they give.thats unacceptable.

If you think you ever tried the worst smoothie of your life is because you did not order yet from this place. Customer service yelling at me because I said the milk was expired. Example down here. I never going to order from such a place again in my life.

Lovely treats good size portions brilliant to go with the children

Paid £28 for two dry cookie dough, two tasteless milkshakes and a nearly £5 of delivery....not impressed 😡

This place used to be the place to go for desserts!! These days it’s just so quiet and is not great. Went there after dinner. We took ourselves to a seat. Then one of the girl she looked like she was in charge came and gave us the menus and told us to come to the counter once we were ready to order. The way she was speaking was like as if she wasn’t interested. Anyways when it was time to order three of the staff were just happily talking away no being considerate. More people joined the queue and then they finally decided to pay us attention. I ordered the cookie dough with ice cream and sorry to say was disappointed. I used to come here at least once every 2-3 months. Unfortunately this will be my last time here. I wouldn’t recommend this place and wouldn’t come back.

Lost its touch from what it used to be. The toilet is a bif turnoff.

Nice desserts, good place to eat in.

Desserts are standard but quite dark inside and if you ask for tap water they refuse it which is inconsiderate as a customer that should be standard.

It's clean but service isn't great and long wait even though we were only ones in there for ice-cream

Terrible service! Staff were rude and made fun of us!! A drink had dropped and when I asked if I could get another two of the staff were funny about it and laughed at us:/ Definitely not returning here!! Very disappointed.

its alright. prices for this are definitely more reasonable than other dessert places.

Too dark inside.. order waffle will get after 30 mins. Even in whole cafe only 7 8 people sitting. After 30 mins get wrong order as well. Will not recommend any way even family or friends. Crepe was ok. Poor service rude attitude from staff.

Been coming here for years and have always enjoyed it. They have so many different varieties of desserts. Staff are friendly and the prices are reasonable. Quite decent seating areas as well for large groups

Service is rubbish wait to be served over 15 mins then after taking my order wait 15 mins more to get one milkshake to takeaway

Rubbish took to long and didn't have some item and Took 35 mins to tell me

Great quality Italian gelato Ice cream.

Such poor service would not recommend these guys. An order being placed and given 1hour 15mins till delivery, hour 15 mins later no delivery Hour 30 mins later nothing still has arrived. And having to wait and call the store time and time again. Delivery arrives and i ask why you take so long he claimed it was hectic but i stated you had an hour and 15 mins to prepare and get this ready which initially takes 15 mins to make. Overall if i had to give it a 0 i would. Knowing the person who stuttered when asked why it took soo long was the boss himself, no telephone Call claiming sorry to be late be there shortly but turn up and think it was acceptable by saying sorry and walking away.

Sells variety of best ice cream and cookies Benefits from people that comes to the cinema

We ordered a simple sundae and waffles at 10.40pm and the delivery did not arrive untill just before 1am even though the store had closed at like midnight. The waffles were dry cold and tastless with a squirt of nuttella This is a complete joke it feels as if they waited untill they finished cleaning and closing up and then dropped it off. what is the point of even ordering we were the half asleep and no longer even wanted desserts at that time. Avoid this place at all costs waste of time and money there are much better places to order from. Im going to stick to icebox they have amazing waffles and their food actually arrives ontime. This place should just stop deliveries to save the dissapointing people.

Good good. Terrible delivery times.

Food is tasty however service times can be slow even if it is quiet. Customer service is not exemplary but satisfactory. I’d recommend creams for a better overall service and experience.

Amazing environment to chill with friends and family ! Very pleased with the quality of food and customer service. Excellent service from Alex . She made us feel welcomed . we had a very quick and unforgettable service from her !

Came here on the weekend, never knew it existsed in the Galaxy, but good location nice a and quite place, cam with freiends, we enjoyed our desert lovely carrit cake, sundays. Definatley will be coming again if its quite, staff are polite and friendly.

Good place, good desserts but not the best u know.

Nice place and very fine ice cream

After 20 mins waiting by the table with many they said order by tills... and after 30 mins of order it wasn’t completely finished. Just two from three of items we got. Totally not recommend this place. Maybe when they change staff. !

This is honestly THE worst desert I have ever had! Firstly, the delivery was 40 minutes late, and the waffles arrived with some of the toppings - that was in the description, not included. The waffles was also extremely dry and stale. I would urge you not to spend a single coin here, you will regret it, they obviously have no clue how to run a business let alone serve something edible. If you would like a genuinely tasty desert, I would recommend 'Creams' please take your service over there. I would honestly give this place no stars if it was possible.

Went for daughter's birthday. Great service and great prices

Great place to visit for a dessert and ice creams. Polite and professional staff. Would highly recommend iced coffees and waffles.

I do not recommend the cookie dough. It is nothing you expect from a typical dish which is gooey. It’s dry, completely over cooked and is basically a cake. Avoid!

Definitely 5star dessert place in Luton. Their cakes are amazing. Ice cream incredible and one of the few dessert places where you are lost for choice. Their drinks from hot to cold have an excellent variety. Even the basic icrecream scoop is incredible. For such quality dessert , prices are reasonable. Portions are huge. Try their mocktail or healthy smoothies or power punch protein milkshakes, you are in for treat and their is something for everyone. Try their hot gooey cookie dough dessert and chocolate founde. Excellent service and very clean. Must try

The strawberry smoothie was sickeningly sweet!!!

Great service and food. Highly recommend for your cheat days

We went early Saturday evening and we chose to sit in and ordered 2scoops with 2 toppings.. We weren't asked what 2 we wanted so presumed they were standard.

Very tasty ice cream desserts 😀😋

Been here quite a few times but this time there was nobody there. It was so quiet. The atmosphere is quite good with good music in the background.

Loved the desserts. A good place to go to after a nice meal. Do take a little while to serve but definately worth it.

We normally order from here often however it is never great. This time was atrocious. I received a banoffee cream cake and it arrived frozen. I phoned them up and asked for a replacement and they were rude and unhelpful. I am diabetic so it was important I received a replacement as I had already taken an injection however all they offered was for me to leave it out for half hour and a merely 10% discount. I am very unhappy with the customer service as they could have easily sent a different cake but instead knew it wasn’t defrosted and still sent it anyway. Will not be returning here again you have lost a good customer

Pretty dissapointing... waffles, shakes were poor, ice cream was ok.. No tap water for kids despite spending £40 told to buy bottled water . Won't be coming back

Food was pretty disappointing, not worth the price at all. A few soggy brownies and a scoop of ice cream is not worth £5-6. The rest wasn’t great either. Will not be ordering again.

Absolutely spot on everytime we go. Nice staff, nicely priced, definatlely recommend this place!

Terrible waffles. Plain and lacking in taste. Definitely won't be ordering from cookies and creams.

Improve your food quality and you charge too much for just abysmal food quality.

The delivery did arrive, it was waiting outside for 15 minutes and tried calling me, but I had no service to pick up, the driver didn't think once to walk up the obvious path to the houses, if he did he'd have seen the house number quite clearly, I can't rate the food because I never got it!!

In all honesty the service was ok the food arrived 20 minutes earlier than expected which is great however the mocktail was literally a smoothie was very dissapointing i don't know how that could be considered a mocktail. The cookie dough wasn't gooey at all felt so solid. The crepe was okay but didn't feel like it was worth the price.