Subway in Luton

Missing loads to my order no cookies or crisps to both of the meals no drinks and no sandwhich to one of the orders

Paid for double cheese got NO cheese, not even the cheese that was supposed to in it !!

Quick lunch on the go better than the meal deal

quick, hot and delicious! thank you

Had cheese in my sub, which I didnt order. But everything else was good

I told them not to put turkey ham and the put it in. It was difficult to get out because it was toasted

Food was so cold by the time it arrived , food was ready for a while, until a driver was assigned

the courier/driver was very rude as I struggled to get to the door. absolutely no patience and said something in another language in a rude tone

Food is cold n missing ingredients in the plant patty and the bmt

never received it. staff were unhelpful

the order was never delivered but the app shows delivered. I will never order there again. It's just time to change the driver. an embarrassment

There’s a guy who guards the salad with his life and acts like he personally owns subway or like he’s going to get a promotion for hoarding salad. He’s adamant that customers are not allowed any salad with the breakfast subs and I don’t believe that for one second. Company’s like to promote healthy eating so I do not see subway making a rule that essentially discourages getting your 5 a day in. He takes his job too seriously and I’m tired of arguing with him over salad. He would rather hoard the salad and throw it in the bin at the end of the day then just let customers pick what salads they want. He’s the ONLY staff member that does this. Other staff say “only 2 salads with breakfast” which is strange but it’s better than nothing. I think he’s making up the rules as he goes along so I’m going to email subway headquarters and ask them directly what the rules on salad are (sounds ridiculous I know) so that the next time I go in there and he’s behind the till I can either accept he’s right or show him he’s wrong. Either way he does not get paid enough to act the way he does. The salad doesn’t come out of his wages and he just seems like the type of person who used to remind the teacher the class was set homework. Subway need to get rid of him. Absolute jobsworth. EDIT: After making a formal complaint I received a response and to no surprise this employee is in the wrong. I rest my case.

They sent me frozen hash browns

Staff has improved greatly recently. I think Bala Served us and make sure we are aware of the current offers. Because of Bala service we spent more money. Great customer service is also profitable for every business.

Had breakfast sub deal served by Bala, great service by him, made delicious sub with choice of 2 salads & sauces. Nice fresh bread

overpriced, £12 for 5 bites of a sandwich? outrageous.

Got an okay sandwich from their cheap range. You cannot choose your salad you have to get what it comes with The menu is expensive now for a sandwich 🙄

I didnt recieve bbq sauce and was missing pickles

Food quality good as expected. Fillings bit less than before. Only one person so service bit slow.

Ok didn't wait long for food very good service

My order didn’t come I kept waiting but then gave up I’m poorly and can’t wait he called to say he was there a nurse went he wasn’t then it came up delivered

Food is halal which is great. the steak and cheese is 10/10 would definitely recommend.

I order roasted chicken breast,not chicken tikka🤦‍♀️for the guy who cooks there,shame on you,I currently breastfeeding and I don't need spices in my milk.such a shame, i will not order again from here,waste of money.😒

Very clean and staff are lovely 👌

came cold but was perfect regardless

as usual it was delicious and filling I enjoyed every bite

wont be getting nothing from this sub way agian the food looks like it was chucked together my hot meals was all cold very poor

Not got my order really annoyed

Food was cold, chicken bites cold and soggy. All delivered in the same bag as a fridge cold drink

most beautiful and delicious sub. thank youu

Delivery guy very rude, almost broke my door knocker with how hard he was using it

got a call from driver to say he was outside but he wasnt had to wait 5 minutes before he actually turned up

Good experience- the food was tasty.

another delicious masterpiece . thank you

No happy at all. I ordered my food at 13 o'clock to arrive for 1pm the driver waited 25mins for my order to be ready. He said the staff were more bothered about the people in the store than doing the online orders. I work for the nhs and only get a short break. This isnt acceptable when the irder was placed in more than enough time to be prepared and ready

again, never disappointed. absolutely perfect

another perfect masterpiece, thank you

absolutely perfeeectttt , fresh, hot, full of ingredients and made with love. thank you

Just another Subway, but added bonus of being Halal so access to bigger menu

Unfortunately subs were toasted and I didn’t not want them toasted. So disappointed

Got my order perfectly as always. The delivery guy was amazing and well mannered☺️Gave my food with a big smile…thank you

Wrong order, I requested a footlong with double mozzarella with cheddar... but instead got no cheese with meat and mayo

Ordered Bmt they gave steak instead

We asked for a veggie delight person who made the order added a veggie patty in train your staffffffffffffffff missing sauce aswellll

Worst experience,soggy vegetables, tasteless thing. Staff worst behavior. Not good as other subway.

Quick and efficient service, the staff were polite and the store was clean and tidy.

They sent the wrong meatball order BUT they corrected my order after I called them. They sent the correct portion in under ten minutes👍🏾 Thank you and well done!

Food was good and the delivery was very quick and driver was friendly

Amazing, Fresh and Quick as always. Thank you !

Disappointed! Just Eat App showed that the food was delivered however, i didn't receive my order. I didnt get any update at all on what happened to my order.

Good quality ingredients. Fresh and tasty

Chap was clean respectful and polite

It was still warm ordered from here before always nice would recommend

Great service : quick - driver was very kind and courteous! Appreciate drivers help !

Very very lovely driver and food was yummy

Missing stuff from the order not the first time this has happened

Asked for a foot long meal however the staff had turned off the drinks Despenser and wanted an extra 30 p for a bottled drink. Explained that I wanted a cup drink however they said as the machine was now off I would have to pay extra as they were only serving bottles. The store shut at 8 pm and this was 3 hours before closing. Also stated that it was cash only. When asking for salad, noted that they had virtually no salad made up and declined to make anymore but still charged the same. Really shoddy service. I won't be going back to that branch of Subway.

Beautiful, Generous and Delicious as always! Thank you

I’m genuinely stunned at the 3.9 star rating of this Subway. I’ve just devoured my foot-long sub and like every other order I’ve had it was absolutely awesome. Granted, one of the cookies I’d ordered was sold out, and a “sorry” note written on the bag, but it was replaced with one just as tasty. Overall, food was great, delivery time was impressive and the guy that delivered it was polite, happy and smiling. What more does anyone need from an Subway experience? I’ll be back for sure and I’ll definitely recommend this place too.

I'm never coming here again they tried to overcharge me extra💷£11.99 when the footlong meal deal is £9.99 and the man taking the order said it was because I had ordered extra meat or something so they tried to scam me also they barely give enough toppings or sauce on the subs either.

The best subway branch in Luton. The plus point is that all the meat is HALAL. Their staff is really friendly and provide you the best service. It has clean environment either to dine in or takeaway. Cleanliness 10/10 Taste 10/10 Staff 10/10 Though this branch is far away from my home. But I prefer going there rather than going to the nearest one. 💯

I never received the 6 cookies I ordered I phoned the store and he asked me to go there to collect as he forgot to put them in, if I could go collect them I wouldn’t of ordered delivery.

Great delivery driver, so friendly

Absolutely disappointed. I ordered it over 70mins of waiting. Didn’t even know where my order was. Only for it to be delivered cold, soggy and horrible. I planned all the food to come at the same time giving it time to come but my guests left disappointed.

I ordered a salad, and the subway soaked it in too much dressing, making my healthy option unhealthy. I shall not be ordering from this subway again as a simple salad they screw up

The cookies were missing from the order and the restaurant refused to send someone out again to deliver. Extremely disappointing as my children were looking forward to it as it is their favourite part of getting food from subway

Food was all really really cold Forgot the cheese on my salad

It’s a good Subway, with good customer service and somewhat good food

Not choice of bread for the pizza breads Didn’t like the bread it was on :(

Miserable staff member namgu and order was not toasted properly, it was still cold.

I tried to call to ask for delivery, not collecting but nobody answered , is taken my money 😔

Came to Subway today and was serviced by Parth. What great customer service and a lovely guy! Makes a great sandwich too

I asked for cold , yu gave warm was nasty a f

Driver was a very nice person :)

Please hire more educated workers in this branch, it seems nobody here can read and my order was missing items again.

I haven't been at this branch for for at 3 years. Standards had dropped and took custom elsewhere. Tried again today. Under new management and amazing service. Was served by a gentleman called Perth. Brilliant service. Explained my dietary requirements (allergies) and accommodated really well. Would definitely use again. Keep it up lads.

Didn’t like the food sauce was missing.

Food ok ... delivery driver bad mannered!

Unfortunately, completely the wrong order was delivered. Driver returned delivery to the store and I had to submit a refund request and order again. Still waiting for a refund. At least the restaurant bundled a couple of free cookies in the re-order as an apology. No biggie, mistakes happen. More frustrated that Just Eat's method of dealing with this sort of issue is poorly defined, clumsy and having to wait days for a refund - for no mistake on my part - is wholly unreasonable. This is not the fault of the restaurant!

Ordered a foot long but only gave a 6inch

Ordered two lots of hash browns and only received one, is it that difficult to read a number? Since when did 2 mean 1?

Drivers are very much uneducated and don't know how to read specific instructions on where to deliver food.

Kind delivery man,all my order fresh and tasty

Luke warm, bland mess. I wanted tasty food and got a rank tasteless mess.

The usual good service. Love my subway.

New driver was friendly food was lovely ,the guy who delivered was lost my address but overall fantastic service

Food was stone cold. Was missing some items inside the sandwich. Disappointed

Who checks this missing food again.

mouldy cucumbers 👎🏼👎🏼👎🏼 old products definitely not going back 🤮

Very disappointed with the amount of chips. Box over half empty.

No drink was dropped but ordered

On time delivery and very professional.

I ordered a chicken tikka but there was absolutely no chicken at all

The wedges portion was too small

Absolutely amazing, handled with love and wrapped up nicely for cold weather to keep warm. Best sub I had

Absolutely incredible customer service, the two gentlemen were so polite and smiling the whole time. They made the food very quickly and efficiently! Definitely coming back and would recommend!

The most miserable staff you will find on the planet. It seemed like I had wrecked their day by walking in and placing an order. These 2 guys working behind the counter today 5th December 2022 between 14:30 and 14:45 are the most miserable staff you will come across. They certainly need retraining on how to smile and provide customer service. Food was ok……..

Don’t know what happened ordered beef but salami came other than that food was good and delivery time was fantastic!!

No tuna or sauce in sub only salad.

One of the best services I got from Parth Patel at Marsh Road Luton. Friendly service, very polite and professional. Food was presented beautifully. I will come again definitely