Comptoir Libanais in City of London, Westminster

Very disappointing. The wraps are pre-prepared, sitting on a counter, so you can't choose your fillings. Mine was small, and slightly stale at one end. Chips were fine. This meal cost over £13. Incredible.

Not cost effective rice meals at all. Very small Potion of chicken 2-3 pieces only over a salad plate for £15

Located in the food hall at Westfield Shepherd’s Bush London. Good selection of tasty food. Served promptly. Had the mixed grill. The assortment of meats and kebabs were nice and tasty and the rice was good too.

First time visit to a Comptoir Libanais, had heard of them but never stumbled upon one before. Was overwhelmed with choice at the Westfield London food hall to be honest. We had to order at a till then were given a buzzer to let us know our food was ready to collect. The gentleman who served us was very distracted & kept looking away every few seconds. Was about a 10min wait for food, which I thought was really good as the place was really busy. I enjoyed a tasty lamb burger with halloumi, with yummy crispy chips. My boyfriend enjoyed a honey & harissa half roast chicken. We'd like to find a proper full restaurant version next time of this Lebanese chain. :)

I went here with a friend before catching a movie. We had a chicken wrap and chips. The chips were more or less cold. The wrap was bland and very lackluster, I have not eaten at McDonald's for several years but I am sure that the £1.99 wrap of the day is better than the rubbish that we ate at this 'Lebanese' place. We paid about £25 and it would have been better to go somewhere else where the food actually tastes good. Just avoid this place, there are so many other great places to eat at Westfield, do not waste your money here, you will leave hungry and unsatisfied.

Went to the Kensington branch, Great service, poor quality, definitely not authentic Lebanese, cold food, poor presentation

Tried this place as it was halal, in hindsight wish i had gone to Pret & saved around £15 - £20. A £3 gourmet burger from my local Chicken Valley beats this place lamb burger by a mile, falafal wrap & humus not much taste much like the chicken wrap, better to venture outside of Westfields if you fancy quality lebanese i guess. Generouse with my 2 star rating as at least the food satisfied my hunger but with a hefty price as the menu is expensive...

The wrap was so hot that it burnt my insides! Avoid like coronavirus! This place only doing business as Shawa and other diners are closed. Bad points: -The Shawrma was served too hot -The Shawrma has more salad than protein -The falafel which the staff told me was fresh was cold! Liars! - poor value for money even after the government dine in option Good points: -Halal but I felt the business is running in a haram way Thank god my son was eating from another restaurant!

Very poor quality food,cold and burnt kibeh,no sauce on sandwiches. Very expensive,been charged £60 and ended up going someWhere else to eat again.

Westfield is a busy shopping centre and I visited back in late November for Christmas shopping so the first thing I would commend this restaurant on is the friendly, helpful and informative service. They managed to explain the dishes to us despite a queue and the line still moved quite quickly. We chose to have a bit of a mixture: We had the lamb kibbeh and batata hurrah followed by a chicken tauk wrap and a falafel and fatuous salad. Everything tasted really fresh, the portions were generous and we decided the next day when we were out in South Kensington to try another of their branches. Definitely converted to Lebanese food -thank you

Lebanese food at its best in a shopping mall located in west of London. Variety of food to choose, offering Halal. Busy place. Tried mixed grill and Kibbeh, all I say is that this place is highly recommended.

Excellent tasty food, excellent customer service. I love the Lebanese food and this place is one of the best. Just opposite to the natural history museum. Tried the aubergine tagine it was amazing. I would definitely go back. Highly recommend this place.

all Food i order are tasty and delicious.. and its HALAL FOOD “ But the chicken wrapnot too much good .. need more lemon to move the smell ❤️❤️ The Girls was so Friendly and speak little Arabic .. i like the restaurant and i will advise my family and friends to visit it

Located inside Westfield, it is not a table-service restaurant; if they need to make your order, they give you a buzzer which lights up when you food is ready to collect and it terms of seating, it is a case of wherever you can find seating. The portions are big and everything is served together; the disappointing aspect was the taste, I was expecting more flavour rather than the mild flavour. I do not know whether the Westfield restaurant is a true reflection of their other restaurants, as I have had several friends recommend the Kingston-upon-Thames and St Christopher’s Place (off from Oxford Street, London) restaurants. It seems the ethos for this restaurant is cater-for-all rather than those for traditional Lebanese food. We spend about £50 for the two of us, not worth it.

The only place that serves halal food in Westfield. Food was tasty and fresh. Can get very busy. Clean and fast service.

I was looking for a more healthy option in the food area and chose this chicken salad. This was fresh and crunchy with a nice light dressing. A little expensive for what it was but I was happy with the serving size and flavour

Pedí la parrillada mixta a las 14. 95 y había una porción miserable de arroz y fideos y una pequeña ensalada. La porción de comida era pequeña pero el problema principal era que la comida era sosa y aburrida. El tiempo de espera definitivamente NO valió la pena la espera.No volveré allí, ya que su mala relación calidad-precio definitivamente no es una buena inversión.Evita el restaurante si quieres evitar decepciones.

Escuché el viernes por la noche con esposa e hija, tenía terrina de berenjena, era difícil detectar la berenjena ya que el plato era casi todo cuscús. Pagué 58 por lo que básicamente eran 3 comidas para llevar pobres. No volveré, evítalo.

Gorgeous fatoush and falafel salad and a refreshing lemon and lime juice. I'll be returning to this place 😋👍

Ayer recogí una comida para llevar: pollo. Comenzó a comer y encontró una envoltura de plástico enredada en el pollo Keebab. Llamé al restaurante esta mañana, la mujer, apenas comencé a explicar el problema, me puso en espera para que no tuviera que escuchar mi queja. Tomé fotos, etc. . .

Después de un buen viaje de compras con mi madre, decidimos comer algo aquí. La comida era buena y la zona del restaurante estaba limpia, pero el servicio al cliente que recibí de un miembro del personal fue terrible!

Sajnalom hogy nem lehet nullát adni mert undorító a kiszolgálás és a konyha is ! Nem is értem hogy üzemelhet még ...

En realidad es muy sabroso y realmente disfrutamos el mezze vegetariano para dos, pero a casi veinte libras por una comida vegetariana fue un poco caro. Agrega una guarnición y un par de copas y tendrás aproximadamente 40 para dos a la hora del almuerzo. Sabroso pero no es barato!

Nos detuvimos aquí para almorzar, ambos pedimos la envoltura de pollo (5.95 cada uno). Había una cantidad decente de pollo, pero hubiera sido mejor si hubiera estado más caliente.

手軽に美味しいレバノンの家庭料理が食べられます。友人たちといくつかシェアしましたがどれもおいしかった。

Cuando necesites un delicioso banquete libanés mientras hacíamos un montón de compras m éste es tu sitio. Un menú super resbaladiza y comida a juego. Tuve la fuente dip que fácilmente podría haber alimentado por dos o más. Además de un zumo de naranja. ¡Delicioso! !

First time at a Lebanese restaurant, nice flavours from different dishes, not a bad price either for couple of dishes and a drink.

rather disappointing as all eateries run into each other without demarcation OK salads OK wine lack of sit down areas

A pesar de las otras críticas negativas que he comido aquí unas cuantas veces y lo disfruté. El hallumi y envoltura de oliva era encantador. El Hummus también es bueno. El batata harra podría usar un sabor adicional, pero la textura y la frescura son buenas. Regresaré aquí.

Hemos estado allí un par de veces, pero en este específico visita, pedimos un kabab del menú infantil, sabiendo que no es picante basado en pedidos anteriores. Pero en esta ocasión, noté que mi hijo no estaba comiendo, así que después de probar el kabab, me di cuenta de que era picante. Tal vez fue un error pero la gente debe ser muy prudente con estas cosas!

Muestra el menú y comidas excelentes. Sin embargo, quedé realmente decepcionado de encontrar en mi ensalada de pollo translúcido.

Puede seguir su señora en todo ese laberinto mall sin que hambre? Probar esto!

A great food and style ,I have been on last Sunday to westfield shopping centre and found the Lebanise canteen in between the food court ,I have ordered the lamb burger and my husband has ordered mix grill with some hummos to share ,the taste was delicious and very fresh ,the drink was fresh Lemonade definitely recommended.The Service was very good and fast ,the Staff were very helpful and informative about the food and drinks and the deco was nice and bright .

Restaurante muy concurrido cerca del museo de historia natural, buena ubicación. Muy congestionado, las mesas estaban demasiado cerca uno del otro. La comida era estupenda también puede ser demasiado caro para el tipo de comida que sirven. Hemos probado la hamburguesa que era excelente y el cordero kofte envoltura no era nada especial. Tienen uno de los más increíble del mundo - lemonades recomiendo encarecidamente. En general, un buen restaurante en una ubicación privilegiada.

I wish I could give this a minus rating! Poor service - Lack of communication between staff, tables received their mains dishes before starters, my friends drink was incorrect and we were pestered with questions. The worst - I ordered a vegetarian meal as I...

Went here because it was convenient and tabbouleh is one of my favourite dishes. This one wasn't. It was better and fresher tabbouleh than you'll find pre-packed in a supermarket, for example, but it lacked the flavour I'm used to and love. The tabbouleh was...

Me encanta el tratamiento yo y mi madre y mi hermana a la comida en este lugar. Parte del patio de comidas dentro del centro comercial Westfield y es la mejor opción para mí fuera de todo lo demás en esa planta. Todas sus carnes...

A nice little Lebanese restaurant in the middle of Westfield Shopping center, the food was delicious but the portions were not very generous and a pit pricey as well.

It was the vivid bright colours of the food and then the wonderful sounding menu that first attracted me here. The food was a little pricey, but then so is everything at the Food Hall in Westfield. It is always very busy and struggling to find a seat is an issue for any of the canteens there. Luckily I went with somebody so one of us could find a seat whilst the other ordered. Once we had sat down to eat, the food was absolutely delicious. We ordered the Mezze for two and every single bit of it was extremely enjoyable. We also tried their Rose flavoured drink, which was very refreshing and tasted a bit like Turkish Delight - yum! If you like middle eastern food, then I would definitely recommend Comptoir Libanais when at Westfield. The staff were friendly, yet efficient and the food was very high quality. Do make sure you have a seat before you pick up your tray though, especially if it is busy as you don't want to be wandering round with a heavy tray and nowhere to sit down!

I have been to their Westfield London branch many times their food Is tasty and staff is friendly and their food is halal and have many choices but it's bit pricey

Westfield predictably offers a huge amount of choice when it comes to lunch venues. Comptoir Libanais looks welcoming and the food/menu looks enticing and fresh. Chicken wrap is very tasty, well cooked & good value. Would have scored 5*, but with 7/8 staff behind the serving/prep counter, the service time should have been quicker.

We had booked a table for a Friday evening and the restaurant was packed. We went to the Poland street one. Excellent service and food was fresh and beautifully cooked. Our waitress recommended a red table wine which was Lebanese and reasonably priced and was a real surprise it was truly excellentWe had a lovely evening and found the cost reasonable about £35 per head including wine and liqueursWill definitely return

I think the food tastes alright, some dishes are better than others, for example the tanguines I quite like, but all the grill dishes are too dry, and the real killer is that none of them appear to be freshly made, they have pre made and are heated up for you in a microwave. The prices they charge are also really expensive. I won't be coming back here again.

I had lunch at this restaurant but for a place that calls itself authentic lebanese, the quality of the falafel was rather disappointing. There is much better value and quality elsewhere at Westfield so I will not be returning.

The setting could be better, it's a food hall, lest not forget.But the food quality and the help provided by the staff is remarkable. Great help, great taste, and not too spicy.

Have eaten here twice and both times awful and expensive. The food looks attractive but it isn't authentic middle east food, its more in the style of. My lamb kebabs were burnt on the outside and raw in the middle, dry potatoes and the cost was £14 quid. Service was slow and it wasn't even busy.

Ordered a Mixed grill with salad along with a Lamb Kofta wrap. Got the order after 15mins and they served a chicken grill with salad. Returned to the counter with food and was told we'll have to wait 5mins to get the correct order. Waited 10mins for the food and went to the counter because the food didn't arrive to see them serving mixed grills to other customers while we've been waiting 25mins for the food. Disgusted!

Very fresh and tasty mezze plate! Pleasant atmosphere... a great place to sip mint tea. Reasonable prices ...busy-looking but friendly enough weight staff

Having eaten in the Comptoir in Sloane Square and South Kensington, I was shocked to see standards in this location. Untrained staff, dirty food preparation area, poorly prepared food. On different occasions I ordered different meals and they were all of a very low standard.The lamb tagine was rock solid and tasteless. Kibbeh portions were either burnt - I notice that they heat them up in an oven without a tray - putting it straight on the oven shelf - which in my opinion isn't hygienic - or dry. Salads didn't look fresh. I have also noticed that the cashier was handling food as well. Health and Safety anyone? This branch is dragging the comptoir chain down and change in management/staff is desperately needed. I will not be returning.

I ordered the Lamb Tagine with Cous Cous (see pic) and it was disgusting - drier than a dessert and tasteless, impossible to eat. I asked the kitchen if we could get something to take away the dry state of the dish, like butter, but was told they didn't have any. I was then offered Humus, which would turn the dish into a material thick enough to fill holes in a wall (!!!) and various other thick sauces which would do the same or similar. As a last resort we chose mint yoghurt as it was a little runnier than the other sauces but actually still turned it into a thicker ball of food. We didn't eat even half of our food. Once I complained, it would have been better for them to take it back and offer me something else entirely, not say "sorry" but still force me to eat this gross piece of crap. The Pomegranate & Orange Blossom Syrup drink (see pic) was delicious, it had sweetness with bite, like cranberry juice, with the added citrus sweetness of orange, but the price for the drink £3.45 is incredibly expensive.

If you want a quick bite to eat you can’t go wrong with this eatery. When I am in Westfields I usually get their excellent Lamb Kofta Wrap along with their delicious and sharp tasting Roza drink. You can’t go wrong here. I have also had the Haloumi Wrap in the past but the Lamb Kofta Wrap is tops!!

Situé dans le Westfield center, nous avons fait une halte afin de déjeuner, le choix est vraiment varié.La nourriture est bonne, copieuse et de bonne qualité pour un self.Pour une première, ce fut une belle découverte.

friendly enough staff, and freshly made food, but it lacked flavour and was dry, not what we expected from a good lebenese restaurant, Staff were ok but nothing special, i would never use again, and by the way, 3 wraps and an orange juice was £25

This is my favorite place for lunch at Westfield. I love the Mezze platter and the pomegranate lemonade is just perfection!

I come to this eatery every week, sometimes twice a week and although in the past i have enjoyed the food, the customer service has gone from bad to worse. I would like to ask the company if they understand what 1. hygiene is, 2. what being polite is, 3. if they know what an apology is and 4. if they understand the concept of good customer service. Today and last week has by far been the worst experience and to unfortunately put me off to the point i am taking time out of my busy schedule and write this. The issues are not just with simple hygiene but also the mannerisms and professionalism of staff who have today been very offensive. I feel that if my food OR a fresh juice is being touched with bare hands, then hands should be washed first. Is this not a basic hygiene rule? Today, and last week, i asked for a fresh carrot juice. After the cash was taken from me, the same member of staff who prior to me was handling meat / poultry proceeded to take fresh carrots without washing hands or wearing gloves. At this point, i feel it is reasonable to mention that kitchen work tops and notes carry a lot of germs and i am not comfortable that hands are not washed or gloves are not worn before handling food. Even if it is not a standard procedure or basic hygiene rule, i was not comfortable with the way my fresh carrot juice was being made without the use of gloves. After trying to get the attention of the staff, I politely asked for them to put some gloves on. They did not do this. I was ignored. Although I was less than impressed with the lack of co-operation, i decided to not say anything as I was limited for time and thought it would just cause a scene. The person who was making my juice then proceeded to laugh about it to their colleagues, making me feel extremely uncomfortable. I was here standing as a paying customer, feeling very offended for asking for something very basic. Once my juice was made, they handed it to me in a dirty glass. I raised this to Ridan who said he was the Manager, and asked politely for him to transfer it into a clean glass. Ridan did not do this, instead he tried to make an excuse advising that the dirt mark was just a scratch on the glass. I asked again for this to be done and Ridan was less than discourteous about doing this and resisted as much as possible, then proceeded to turn around, do this and laugh about this, in my face, to his colleague. As a Manager, i would expect a higher level of customer service from Ridan, of course from all staff but especially from the Manager as he should be setting a good example. If my glass is dirty, the right thing would have been to change the glass as per my request, or, simply make me a new one. This is not an isolated situation, as the same thing happened to me last week. Additionally, as i am a frequent customer and the majority of staff are aware of who i am. When i approach the counter, there is never a smile. They treat me poorly, speak to me with no courtesy or respect and do not consider my simple/basic requests. Whatever happened to basic, good, customer service??

Bland flera restauranger på Food court inne i Westfield mall valde jag libanesiskt. Mezetallriken innehöll många läckerheter, som tabboleh, hommous, falafel mm. Trevlig personal, snabb service, fräscht och mycket välsmakande. Jag väljer gärna er igen!

Me and a colleague went to Comptoir Libanais for lunch today at westfield. I got the falafel wrap and my colleague got the aubergine tagine. I'd say my wrap was average to good and he says his is actually pretty good. But overall this place is let down by the surly and apparently very unhappy staff. Service was not with a smile.I don't know if they'd all just had a massive argument or they just totally hate working there but it was bad enough to warrant me writing a review.

En pleine séance shopping, voilà une bonne aire de restauration, des plats copieux. De la restauration en self mais de bonne qualité

I had the lentil soup which was fab and definitely made in house which on tasting catapults you to the Lebanon -My wife had the aubergine tangine - looked great - maybe a touch more flavour would have been good but was very palatable -Staff efficient and graceful - Definitely returning to this one

I had the lamb kofta wrap which was really yummy. But my only gripe the filing was very hot and burned the inside of my mouth. Your staff need to say to customers I got a shock when I took a bite. Aside from that nice food.

Not the usual restaurant style of other branches. Service could have been a bit cheerier.Food very good, even though salads not terribly fresh and assembled to order rather than cooked entirely from scratch, but to be expected for a busy food court restaurant.Almost as good as their restaurants, will return when we're next out shopping there.

My wife, excited by the chance to eat Lebanese food, ordered lamb Tagine - off the counter and straight into the microwave. Tasteless, rubbery and inedible. Never again.

Lots of choice, pleasant service and interesting drinks to accompany! This is the sort of place where you can pick and mix on the menu. If you just want a tasty snack the mezze is fine, but if you want a big blow out there are interesting main courses as well. I ate a simple aubergine tagine and it was great. I also had an iced tea cocktail which was fun.It is comfortably casual and I sat on my own whilst waiting for friends. No awkwardness as the staff are friendly and welcoming. Wine was good value.I had been to this place previously at lunch time with my granddaughter, aged two. Children seem very welcome here and the staff helped to keep them happy. Definitely a good casual restaurant pick, with very tasty food and other foodie goodies on sale.

I ordered the halloumi & olives wrap from the westfield branch. the girl at the pick up counter was distinctly grumpy and despite the wraps being pre made i still needed to wait a substantial amount of time before mine finally arrived, due to the fact that the lady kept forgetting mine. However when I finally tasted mine it was full of flavour, good temperature and tasted fairly fresh. One flavour I had not expected in a vegetarian wrap however is.....chicken. Whomever prepared the wrap should've taken more care. I'm not a vegetarian, but if I wanted chicken I would've ordered one with it.

Went here over Xmas break. Had mixed maze platter and pomegranate juice. The maze had a good selection. The tabouleh was fresh and uplifting. I actually felt better after eating here especially since having heavy food the days before.

As a Lebanese, i love my home country food and i was in the mood for tabbouleh. Le comptoir is a fast food Lebanese food which is not what Lebanese food is about unfortunately. The falafel was dry and the portions small. The design and set up is funky but the food is not so good.I would give it a miss!

Since i came Bck from Morocco & turkey always missing the food what i had in Morocco,On last Saturday had the great taste of Tingean with Cuscus and Chicken as recommended by the staff was made my day also Lemonade was very refreshing.recommended .

Been here twice and loved the food. The price is reasonable . The salad is refreshing definitely would recommend .

This place is always my favourite place for my daily lunch as I work nearby and they do mostly very quick process,the new changes are also fine just a recommendation that kindly mention something about Order first from the Till etc it will helps regular customers to not get confuse.

A lovely menu with a variety of spicy tasty food. good drinks available - alcoholic and otherwise at very reasonable prices

Usually go for wraps such as kofte or chicken shish, comes with pickles, houmous and salads. Have tried their falafel tastes good however becomes dry so need to have those garlic mayo and chilli sauce dips on stand by. Drinks are okay I liked the pomegranate drink not bitter at all and tastes great, helps lower blood pressure too. Their tabbouleh salad could do with some more lemon. Houmous is fine, the small pastries are not too bad either, have not tried the desserts yet baklava etc.

I don't eat bread or wraps so decided to go for one of their so called "large" salads.After I had paid £8 (£10 inc drink) he gave me my salad.I called him back & said that I had ordered the large salad & his response was, "yeah, that's it"Won't be returning ever. Don't waste your money.BTW, the salad ended up being just ok - could've done with more flavour & tasted like it had been put together in a rush.

Food is average at best. Poor portion sizes which are expected in London. Batata harra flavoursome but lacking a chilli punch. Seating in the food court is terrible, food was going cold by the time we found a seat.

Had a lamb kofta hot dog here for lunch.....burnt on the outside and dry as straw on the inside. Clearly reheated to death and staff didn't seem to care in the busy lunch rush. Avoid.

We had the misfortune of eating there yesterday and first impressions were great. The choice for vegetarians was super, it all looked fresh and tasty and honestly it was all quite good but the aftermath was dreadful ... Will not go into detail here but will just say that they must be spiking the food with some preservatives that are lethal for people who eat clean or simply keeping the food out for too long - not very good ....Moreover, it is terribly overpriced for what you get - we paid 40+ GBP for our lunch the two of us which consisted of two salads and three dips - not much of a good value, which could be forgotten if the food was as fresh and as healthy as it appeared at first glance ..... avoid avoid avoid and choose some other place in the massive Westfield .....

I have been to Comptoir Libanais at the food court in Westfield White City/Sheperd's Bush many times. The food is always excellent, especially the chicken taouk wraps and hummus. However, the ordering system is always chaotic. It is difficult to know where to order and once you do, you have to go to the till and repeat your order to the cashier, pay, then wait. Hopefully you will get the right order in the end. So I learned that ordering mezze and dips is at the far right, then you move to the wraps section in the middle and order from someone else there. Not this time though. Completely ignored at the mezze section whilst others cut in the queue an ordered from the wraps section. So I ordered everything from the wrap section. Went to the till, repeated my order (mezze platter for 2, three chicken taouks, 3 cokes). Got a mezze platter for 1 (which was for previous customer) but error was corrected before leaving and a lamb wrap (which we had to take back and exchange for chicken). My bill stated 3 different kinds of wraps (chicken taouk, chicken kofta and falafel wrap) and 3 different soft drinks (diet coke, coke, 7 up). Why? I had to doublecheck the prices to make sure I wasn't overcharged. Staff behind the counter are all young and inexperienced but it would help considerably if management set up a clear, functional ordering system. It has been this disorganised for years... why is this so difficult to achieve? All you need is some simple signage and staff trained where and how to take orders. I love the food here but sometimes I skip this place because I know I will get frustrated in the end, like I did on Wednesday.