Coffee#1 Wallingford in South Oxfordshire

It is such a shame that this brilliant chef is supported by a team of people who have absolutely no idea what is going on. This was our fourth trip back. Each time we have been here since the refurbishment, the quality and flavour of the food has been amazing but each time, we have had terrible service. This was the last chance and I'm afraid we won't be going back. We put in our order for food and drink which just disappeared off the face of the earth. Our lunch wine was served before the pre–lunch drinks, had to keep looking at the staff for any sign of food to which they panicked on the realisation that we were STILL there with no meal. One of the young male waiters, who actually was on the ball, couldn't apologise enough and genuinely looked very embarrassed at the whole shambles. Credit to him, credit to chef but the rest of you, sort yourselves out! It's just not good enough.

Awful! The pizza was delivered without sauce, or so little sauce that it can't be seen or tasted. I have ordered from here so many times without any issues but on this occasion I called down to let them know and I was accused of trying to get free pizza. I hope anyone reading this will think twice about accepting a delivery when there is a good chance you won't be getting what you ordered.

Driving home from visiting family, my wife and two teenage daughters wanted a snack. Ended up stopping at these services (North bound). It's a KFC, with the screens, and our one was providing receipts, although not all did. Also, the scanner wasn't working so I couldn't get my points. Food, however, was as expected. Hot and actually quite nice.

We visited on a Monday morning, the two baristas appeared disinterested and we didn’t feel welcome. The drinks were OK when they arrived but I’m not sure we will return, much warmer welcome and better customer service at a different outlet close by.

The food as always was fantastic.