Coffee#1 Plymouth in Plymouth

Friendly staff, good coffee and atmosphere, food is nice too. Robbie always greets me with a smile and is always happy to answer any questions such as dietary information and making my coffee exactly as I like it. My go to place to get coffee between lectures or at the weekend, opening times are good too along with the reward app which gives you stamps for free coffee.

My boyfriend ordered me a caramel frappe whilst I grabbed a table and waitress didn't mention that it would have no coffee in it. It was a cup of milk, cream and sugar syrup that costs £3.85. I went up to ask why It didn't have coffee and they said it doesn't come with coffee, so I asked if I could get coffee in it (as its just pure sugary milk) , and they said yes but they'd have to charge me for a shot. Didn't expect to pay £2.20 just to add coffee to a milk and sugar. Absolute rip off and the waitresses were rude when I asked for the coffee. The drink still tastes awful but at least it's caffeinated! My boyfriends coffee is awful too, not strong and looks terrible. I am barista trained and the milk in his latte was not done correctly. Will not be back, staff are short with you and the prices are through the roof. Looks nice inside though, so a real shame.

The food/drinks are fine but the attitude of the manager leaves a lot to be desired - rude and off putting - staff need to work on basic courtesy. As a customer they make you feel like they are doing you a big favour serving you.

Love this place always have good vibes and the staff are so welcoming and friendly. The staff member with the man bun is great so smiley and welcoming :) made my experience 10x better

Dark hair waitress struggled to find our table initially. We smiled at her as she came over and she practically threw our meals down onto the table. Didn’t say a word, barely made eye contact with us and she didn’t even ask whose was who’s so I had my partners plate in front of me. Despite how rude she was, we still thanked her, she walked off grumpily and glared at us. This ruined our date and we felt very uncomfortable the entire time, we left earlier than we planned as we did not feel welcome. Later while we were eating we saw her walking through the cafe on her phone… how unprofessional. If you can’t do the bare minimum of being polite to customers then don’t work at a coffee shop! Would have given 5 stars if it weren’t for her as staff on the tills were lovely as was the peppermint tea and panini’s.

Long wait in queue - wish I hadn't bothered. Coffee unpleasant and bitter. Tables uncleared and dirty. Will not be returning.

Nearly always a Queue, - but I suppose that shows it’s popular. Flat White coffee good, Gluten Free cakes good, but no GF savouries! Please cater for those who would like a savoury something to eat, - not just cakes. I had the Coffee cake with a Flat White coffee which was delicious!

Second time I have experienced Terrible coffee here, ask for a latte only to receive what is more like a cappuccino, Nearly an inch of foam and the taste is biter most likely burnt coffee .Without doubt the worst latte I have had for some time , that's no mean feat considering just how many other bad coffees are available in Plymouth.

I visited yesterday Monday 7/3/22 16:00. I normally have a good service and a good coffee, but unfortunately this time I didn't get offered the Speciality coffee. The coffee I recieved today tasted Burnt as if it had been Tampered too hard and I had wanted my stamp for the coffee but was not asked to scan. I had the app ready I have missed my stamp twice this way now. So unfortunately a little disappointed today.

Cafe is in an ideal location. Plenty of tables, even better if you can get one by the window with comfy seats. Food and drinks are srandard, teacakes and cakes are good. Everything is served takeaway style at the moment. Tables not cleared regularly and cups etc remained on tables from previous customers. My main concern however is dogs being allowed inside the cafe. No problem with owners sitting at outside tables with their dogs but surely it cannot be hygienic to have dogs inside. I noticed one owner letting her dog drink from its water bowl on the table!

We paid an unexpected visit to Coffee #1 after seeing the Wife’s Mother & Brother inside. Nice and clean with plenty of seating both inside and outside. Menu of both Hot and Cold Drinks was fairly extensive plus prices were very competitive with others in the Town Centre. The downside was the actual Coffee which I thought was harsh and bitter.Service was efficient and friendly however the main reason for any Coffee Shop visit - namely the Coffee was the let down for me.

Can’t knock the coffee but the prices are a bit dear and the wait was ridiculous. Think the serving process needs rethinking, people were walking away after queuing so long.

We have been visiting coffee#1 at least twice a month since they opened and we have always enjoyed it but today was awful. It was fairly busy, with a long queue. I was about 6th in the queue but I was stood waiting to be served for at least 20 minutes. There doesn't seem to be any of the usual staff on, who are always quick and efficient. When I asked at the till if they were short staffed, the lady serving said no so I can only assume that they were just very inefficient. If there is a queue of more than 2 or 3 people next time I visit I shall just go somewhere else. I was very disappointed

After receiving a danish that was clearly not fresh, take away bag was clearly handled and touched by another customer in this climate. Nothing done as she clearly thought I didn’t see. Let down by what is usually spot on service and breakfast in Plymouth branch.

There were several vacant tables outside and we are more comfortable with this at the moment. We ordered two cheese and tomato toasties, a flat white and vanilla latte. The coffees were ok….quite strong, even though the latte was a half shot. The toasties were very disappointing…..tasteless cheese and tough dried bits of tomato….we certainly won’t be back for those! Staff were pleasant enough and tables were clean.

Certainly not the best coffee I have tasted, quite hot and bitter. With the help of sugar, it makes it drinkable. The service was good and the staff are pleasant enough.

Encantadora ubicación y bien establecida cafetería. El café es bastante decente y el personal es encantador. Uno de ellos nos trajo un pastel de té tostado cortado accidentalmente en lugar de simplemente tirarlo a la basura. Realmente disfruté mi tiempo aquí. ¡Y es amigable con los perros!

I think that Plymouth's Coffee#1 is miles ahead of both Costa and Starbucks in terms of staff, service and quality of products. It's always a lovely experience to go there. Long may it continue!

Friendly and helpful staff-always.Brilliant atmosphere whenever we have been there-which is a lot.Great range of coffee and food.Cannot rate this more highly

I came here when it first opened, & came back hoping it had improved. I ordered 2 panini - 1 roasted Mediterranean vegetable, and 1 ham & cheese - a coffee and a smoothie. The drinks were fine. Unbelievably though, the panini were dreadful. They were both undercooked, as if someone had just walked them past an oven instead of actually cooking them. The cheese was not melted, and was still in slices and the ham was not even warm. However the most astounding thing was that the bottom of one half of the ham & cheese panini was completely missing! I took it back to the counter and was told (unbelievably) "Well you get it as it comes, but I'll do it again". So 5 minutes later, when my mother had finished her (cold) panini, mine arrived. Piping hot, cheese all melted, and the bottom BURNT TO A CRISP. Absolute joke. Suffice to say, I won't be going back again.

Can be a bit hit and miss and the staff can be unfriendly at times to busy talking amongst themselves.

Instálese por el anunciado café con leche de calabaza con especias, ya no se vende. ¿Por qué todavía se anuncia?

The coffee shop was ok....nothing different and rather noisy. Tables were cleared and clean though. We just had coffees ...the vanilla latte was ok but the other drink, that we can’t remember the name of, was one of their specials with spices and coconut milk in. Not nice at all, so wouldn’t choose that again!

Visité por primera vez ayer. Que adorable sorpresa. Un café encantador (y con la opción de elegir el grano que quisiéramos, el etíope era nuestro) y el pastel de té más grande que he visto. Elección encantadora de comida, buen ambiente muy relajante. Sin duda volveremos a ir.

Never a clean table with several tables worth of dirty dishes on each.Such a shame as the food/coffee is great.

Very slow, below average customer service, the staff could barely manage a smile between them. Disappointing visit. Coffee was alright, not nice enough to make me return though. Sort yourselves out Coffee1

Lovely staff and fabulous drinks, we had white chocolate deluxe and caramel macchiato, recommend it for sure!

Came here a few days ago while visiting a friend on her recommendation that’s its “the best coffee in town” and she was right! Amazing tasting coffee and really yummy cake! Service was quick and efficient. The gentleman who served me was smiley and chatty and I would definitely recommend this place. Looking forward to popping back in on my next visit!

I am a loyalty card holder for coffee no1 because it was the best coffee in town, However in our last 2 visits we have been totally disappointed on both occasions,The first visit an obviously new staff member struggled to make 2 flat whites which were weak and tasteless but we said nothing and let it go. A week later once again ordered 2 flat whites. One was ok one too weak and tasteless. This time I took it back and the staff member just laughed but another member of staff replaced it with a drinkable offering. We have since found a very good independent coffee house. Shame.

I have been to coffee #1 on several occasions and the Coffee has been superb. However, recently went and recieved terrible service. Only one person serving, while three members of staff stood at the end of the counter chatting. There was only one customer in front of me ordering and I waited for ten minutes while the customer ordered and then changed their mind and ordered again. This went on for a good ten minutes. Finally gave up and walked out and went to another coffee house. Just an acknowledgement that I was waiting, a hello sorry for the wait, would have made a difference. Just very very bad customer service. I will never use this place again. They have lost a

The coffee is tasty and is just so damn good. If you want quality coffee that’s from a chain this is for you. Best chain in Plymouth.

Been here twice in one day for a cuppa and so far #1 coffee house in Plymouth. Tasty cuppas, comfy seats, friendly staff, spacious, great decor and atmosphere.

We have been here a few times, its so nice, coffee is soo good, comfortable seats and u are not rushed to go. Staff very friendly and helpful . will go again soon.

I visited this coffee shop for the first time last week. It's a very pleasant coffee shop inside and the decor is very homely. I asked for two smaller size drinks which was what we got but on checking the receipt at home noticed that I was charged for two large drinks. I didn't like the taste of the coffee either, it didn't compare well with Cornish Coffee or Costa coffee. If I went there again I would try some of the other drinks on the drinks menu as they sound quite nice.

Had a lovely well presented Flat White and large almond crossiant. Nice atmosphere inside. Large and roomy. Recommend you go and try it !!

I was on the look out for a little cafe to pop into for lunch, as I prefer the more friendlier and independent cafes in comparison to costa, starbucks etc. It was quite busy and only 2 people working but both workers were very polite and the lady doing the coffee came and cleared the table for me as it had stuff on when I sat down. Having worked in a cafe myself, I really do appreciate how stressful it can get when it’s busy. Chicken, mozzarella and pesto panini and the white hot chocolate were delicious! Will definitely be back to try something else from the wide range of choices on the menu.

This is the only coffee shop that we will use when visiting Plymouth. The coffee is of a high standard, always good and hot and well presented. The staff are so friendly and even though tables are sometimes not cleared straight away, a member of staff will do it upon being asked. The Portuguese tarts are something to be sampled. Also the toilets, even though unisex are very clean. Will recommend and return.

Always a great atmosphere and lovely lattees, only wish they did an even bigger one! Lots of seating available.

We came into Coffee #1 to escape the horrid weather outside and it seemed like quite a few others had done the same, as well as a lot of locals catching up and enjoying time together on their comfy couches. Seeing it was the festive season we tried their Gingerbread Latte and were not disappointed, it was a delicious sweet treat that warmed our bodies and moods. The food was also fantastic, we tried the breakfast burrito and the Veggie Burrito were and both were delicious. Ended up getting a couple of baked goods to go. Highly recommend giving Coffee #1 a go if you are in the Plymouth area whether it be for coffee, a meal or a sweet treat it is defiantly worth your time and money to pop in.

Lovely setting,relaxed and great staff who are so helpful. Had a coconut latte which was delicious. I'll be coming in again :)

Absolutely love this coffee shop. The staff are amazing, polite, friendly and very accommodating. The cakes and other foods are divine. Would recommend this as a place to sit back and relax.

Nice interior and feel to the place but unfortunately Average coffee and to be honest I feel it is overpriced. I was Charged lots more just to have cream on top and I wasn’t told this.... Cost the same as costa or Starbucks and to be honest the coffee wasn’t as good and the cup sizes were just too small for regular. Probably won’t return.

This place looks very popular but the drinks especially the coffee is absolutely rubbish, my daughters had a latte and cappuccino and i had what they called an Americano and it was terrible, my eldest daughter had been before and didn’t like it but thought she would give it another go but never again.

Came here with family for brunch. It was my first visit and I was very impressed. The drinks we all had were lovely as was the food. Staff were polite and the service was fast. Couldn't fault it. Will happily visit again.

I love this chain. The coffee is always good and served in a generous mug. The decor and cleanliness is equally good. Ample wheelchair access.

I thought I must try this one we have lots of coffee shops in Plymouth city centre.

Came here this morning for a coffee with my partner and young baby. The staff are very pleasant and the place is very clean and welcoming. Lovely coffee and lovely staff will definitely be back again.

Went with my wife and kids. Great selection of drinks and food for all including my son who is extremely fussy and has a dairy intolerance.

Lovely coffee, really smoothe and a lovely choice of cakes. Friendly staff, atmosphere and I was impressed to find it in the city centre, will definitely be back!

Visited here for the first time as the one I went to in Ledbury, Herefordshire was amazing! Doesn't quite have the same ambience as Ledbury (maybe because we were on holiday & Plymouth is busier), but the coffee & cakes just as delicious. One member of staff was going for intimate hugs with another at times & also stopped to chat to a male friend, which was a little frustrating due to the long queue & people wanting to be served, but overall a pleasant place to eat & drink, & I will be visiting again.

Lovely to see this place has been consistent since opening. Great coffee, lovely staff (who remeber my order) and yummy cakes! Still my favourite place for coffee

This place is relatively newly opened in Plymouth and I can see why it has won some awards. The coffee is great and the sandwich that we had was nice. It also has some more unusual drinks esp if you are watching your sugar intake and offers a range of coconut drinks which is also great. Two negatives - it is pricey as all these coffee chains are and unfortunately it is on the shady side of the street so can't enjoy a coffee in the sun. But the relaxed seating inside will be great place to meet up in the winter months too.

Coffee smaller cup to my usual coffee stop also offered todays coffee choice but it was more expensive which was not promoted.There is only one toilet unisex and a toilet for the disabled but the none slip floor is not in good repair. I was disappointed with the uncleared tables and there is a gull problem with uneaten food on the tables outside sorry coffee 1 must do better

We were in the City Centre and stopped off at Coffee#1. Our first visit and impressed with the layout, decor and drinks selections. Coffees ordered - Espresso Frappe & Gingerbread Latte - and freshly prepared by a polite Barista. Prices were comparable with others in the area and the Coffee itself was ok.

Popped in here to try it out and was pleasantly surprised by the range of gluten free cake. I tried the cappuccino cake and it was absolutely delicious! Washed down with a pot of really lovely loose leaf tea. Fantastic.

Been here at different times of day, wknds and during week, when it's busy and quiet.

Only recently found this coffee house as new to Plymouth. We like it very much, the coffee is to our taste and staff very polite.

First class coffee and cakes excellent cheerful and courteous service. Too many of these coffee houses everywhere but this is as good as they get.

Been here a few times now, it is a lovely place to go for a drink and a chat with friends or just to read! However, if you go, try to avoid sitting by the toilets. Prices aren't cheap, but the juices and iced frappuccino's are delicious and definitely worth trying. Staff are always lovely too.

This place has taken over the old sports shop that used to be at this address. Good range of coffee and associated cakes/snacks. Good feel to the place and an eclectic mix of tables and chairs. Disappointed that they are charging Costa/Starbucks prices but good to have alternatives.

Coffee#1 serves a great range of teas, coffees and other beverages, as well as cakes, pastries and sandwiches. The staff are always friendly and polite and the dining area is comfortable and attractive. Don’t bother with the other coffee houses, this is by far the best.

Better than your average Plymouth coffee-house with range of grinds and a house coffee offer (that never seems to change but it's very nice). But it's the lovely display of wraps, cakes (including a sensational cheesecake), breakfast goods and treats that win over both in appearance and taste. Almond croissants that are slightly moist with almond creme-pat inside, that cheesecake and the portugese tarts are the highlights. The only grumble is consistency in the counter-service. Every cake served should have a spoon or fork with it and shouldn't mean another trip to a busy serving area to ask for cutlery. The free water from a dispenser is a nice touch though, the seating comfortable enough and the loos are clean.

Stopped here on the way back to the train station. This is a really nice coffee shop which offers cakes that are gluten,and dairy free. The atmosphere is nice, staff friendly and helpful and prices good. Definitely worth a visit and we will be back!

Great ambiance in this coffee shop with a good selection of snacks, And good attentive staff would certainly visit again.

This was our first visit to Coffee 1 and we were a little disappointed. I usually like my coffee fairly weak and often coffee shops will give me the shot of coffee separate, but not here! They just made me a weak milky mug of something, which was supposed to have been a vanilla latte! Not the best start, but perhaps another visit we will try the cakes as they did look nice. Another disappointment were the toilets! Two doors - one marked unisex and the other disabled / baby changing, both opening straight out onto tables where people were enjoying drinks and food! Why when this place was refurbished as a coffee shop did they a) Only supply one toilet for men and women to share, and b) Not put them in a more secluded place?

Great coffee, great cakes ,great service and plenty of space....what more could you want?! Finally a worthy alternative from the Costa and Starbucks! I'll be back for sure :)

Most impressive 5 stars .fantastic coffee .a bench mark for all coffee shops worldwide should be well done

Good hot coffee a wide variety of soft drinks & nice cakes. Not particularly cheap (but tbh where is these days). Was very busy both times I've been in (weekday mornings) and very noisy. I could barely hear myself think let alone talk, but such is this fad for the high ceiling / loft apartment effect, which means no sound absorption. Mixed clientele, lots of pensioners but I suspect this may be different over the weekend. Trying to get served was also a pain - half of my order (on both visits) I had to take with me from till to table, the rest was to be brought over but on both occasions staff did not bring over the complete order. As it had just opened I thought I'd leave the review the first time & try again to see if it had improved. No such luck. Shame.

We went in for a coffee and opted for the seasonal gingerbread latte & pumpkin spice latte. Lots of tempting treats and we went for the chocolate crunch, which was very nice and gluten free & vegan, and I think only £1.50. It was busy but still a chilled warm atmosphere. Stylish deco, friendly staff and good coffee. Worth a shout and somewhere different.

It was just about time to have a place like this in Plymouth! The coffee is absolutely delicious and they have a large variety of yummy cakes. Customer service is impeccable. I am very pleased and i will return soon.

I got pretty excited when I saw this place open, I'm a huge fan of the coffee #1 brand and always have been. Entering this newly opened store for the first time I have to say has only improved my endorsement as an advocate for this chain.

You now trip over these places predominently in the west of england. More easy going style and operation than the biggest lines of coffee shops. Our only experience in Plymouth so far has been of heavy crowds and polite earnest staff doing well to meet the demand. Not sure that we would seek it out as a regular option but would lean toward chosing it above the heavy weight competition. Can't help but feel that Plymouth is approaching a surfeit of chain cafes with a coffee bias.