Coffee#1 in North Dorset

No paper and soap in the unisex loo. Dirty knives with food deposits stuck to them, dirty cup and stained teapot lids.

I love Coffee#1, and this is a regular stop on our trips from Poole to South Wales. I usually have a bacon bap, and decaf latte to go. However, on this particular Sunday there were no bacon or sausage baps in store ( perhaps because a nearby rival coffee shop was closed for refurbishment? ), and my latte was nowhere near full. Very disappointed on this occasion.

Great coffee shop. Furnished to make you feel at ease. Great customer service. Great range of coffee and other drinks. Amazing selection of cakes and confectionary.

Hi All, Popped in today for a coffee and was delighted (X10) to be served by Camilla, haven't seen her before but what a very nice person she is. She took the time to engage in conversation while providing quick efficient service, polite and friendly. Really made my day. She is a breath of fresh air in that establishment.

Lovely looking coffee shop. We had a hot chocolate , a latte and two pastries, all of which were delicious. Good service too .

Had to have pur drinks in cardboard cups because apparently they didn't have any proper cups. Despite them continuing to unload the dishwasher of fresh clean cups. Apparently, because they were closing soon, they needed to stop using porcelain cups. We ordered at 16:50 and they close at 18:00. Looking at the mess on the floor, they couldn't be bothered to clean up up there either. Neither member of staff apologised or showed any interest in a good customer experience. Coffee tasted like it had come from a garage vending machine too.

We visit here quite often, as we are local to the area and I haven’t ever been disappointed. But we visited this week, myself and my two children for a drink and lunch. The lady who served us was very grumpy, very rude and also gave me the wrong food but walked off after throwing it on the table before I had chance to explain to her. It’s definitely put me off returning and ruined our visited with two unhappy children after being given the wrong food.

From an annoyed local. I ordered 2 Large take away Deluxe Hot Chocolates. Paid for them. Was then informed there were no Marshmallows in stock. The Lady who served me seemed pretty casual about it. Didn’t offer anything else, Eg. Maybe some sprinkles, flake or flavour shot or something??! She did apologise but it didn’t seem very genuine. When I questioned why could you not have told me that before I paid, she replied with she ‘has only just seen’. Now I don’t believe this as she told me straight after I paid and was not at the stage of putting them on the drink at the end! I asked for a refund of the difference in cost between a normal hot choc and a deluxe as the deluxe said on the menu that you get whipped cream and the Marshmallows. She said no, and I have to wait for the man to come back from the office! Whatever that meant! And she said she doesn’t charge for the cream on the normal anyway… which kind of rubbed salt in the wound more!! I went away with two normal hot chocolates which I paid more for and also had half the cream scraped off in front of me as she couldn’t fit the lids on for take away!! When presented I wiped the spilling cream over the sides, off myself (small cup for a large as well) Absolute joke, plenty of other places to buy a hot chocolate and I will never purchase in here again.

There's a peculiar approach by Brits to service. Was the standard set by people's experience of dinner ladies in the 70's? I stress I've nothing against the legions of well meaning people who served but Victoria Wood was on to something! This establishment feels like they're not trying. A brusque welcome followed by watery coffee and stodgy pastries. If this café had competition they'd be failing or closed. They're not actively bad and that's the frustration. This kind of half-baked approach to service seems OK in rural England. In the cities they'd starve or improve. Here, they exist despite offering a welcome and produce that simply helps you to have a slightly less good day than when you went in. It. should, not. be. this. way. Don't reward people not trying. Go elsewhere.

Very poor and barking orders at an 86 year old frail man. Also saw me check in re covid but the woman was abrupt with me also. Didn't take cash . Staff need to be trained by this company. Unable to say how the coffee was also the food. Sorry one star for rudeness and no cash taking. Would I recommend...not today thank you. Would I go again.... no not until staff are trained. My mother who is 94 and with us also was confused in this shop. When we said what had happened... anyway we had a nice drink and eat elsewhere...

Visiting Shaftesbury for the first time, stopped off at Coffee #1 for a cafe latte over the Easter weekend. Sadly takeaway only due to Covid restrictions. Good coffee. Helpful barista who directed us in the town. But a little pricey due to the area.

Dirty wooden spoons on the floor, cobwebs and dirt on the windowsill and the toilet was so brown and splattered as to be unusable. This place had not even been dusted let alone sanitised, felt very unsafe here. The coffee in cardboard cups was watery yet bitter. Couldn’t get much worse.

There is something abut this establishment that I love. The ambience, location, staff and of course the coffee which is first rate. The cakes aren't bad either.

The service is quick and friendly and the cakes are great. I especially like the chocolate brownie and the toasted tea cake.

Says it all really. Good coffee and equally good cake; helpful staff; pleasant restaurant; clean toilets. What more could you ask for?

coffee and drink selection is excellent the food is really good (for what it is - pastries etc) the almond croissant is big enough to feed at least 2 people

Small, but clean with a lovely latte. Unfotunately, they were unable to take card payments, but there were notices up to let people know before ordering. This store must have the cleanest non smelliest toilet of all coffee shops - it is a credit to the store.

Travelling to Weymouth for family camping trip on August Bank Holiday Friday, It was suggested that I try #1 Coffee for help with directions as my mobile phone failed and I was getting very worried about travelling onwards without google map!!!!I was greeted by Sarah & Tom, two youngsters who were on shift that afternoon.They both were so kind and helpful in getting me onto the internet for directions and even offered to charge my mobile phone so I could continue with my journey, What lovely, kind and helpful staff you have, and couldn’t praise them enough.Thank you Sarah & Tom.Lin

A tea stop en route to Exeter and having experienced this chain elsewhere expected the same standard. The Earl Grey tea was weak, despite being served in an individual tea pot and it was loose tea. My sausage bap was tasteless and required lots of brown sauce. My wife’s bacon in a bap was not a crispy. Disappointing.

Loved this place. Had cycled up to Shaftesbury, early morning and pleased to see that this was open. Very friendly staff, excellent coffee that I drank sat outside, in the sun, watching the town come to life. Wonderful experience.

I love the coffee and lively vibe here.I am a regular and love the decor and the friendly staff who are fab - they are busy but sometimes even bring the coffee to your table - The views across to the beautiful St Peters church are great too!

Lovely coffee and food, BUT ...staff struggling with an inefficient system from higher up! Management needs to review their staff polices. There is a high staff turmover leading to long queues and sometimes rudeness from tge staff. Most staff as helpful and polite as possible, in the circumstances , ...and the coffee is really delicious. I hope they keep going...

I have used this place a couple of times recently and found it to be a reliable escape form the bland chain nearby. Great coffee with tasty snacks and good service. Had one business meeting there and was able to lounge about while my significant other was mooching about the shops.

We have visited a couple of times in the last year. The coffee has been excellent, and the cakes very yummy.

This place does good strong coffee and some nice cakes. Plenty of space inside to side too. Location is right in middle of the town

Stopping in Shaftesbury on the way down to Devon on Fri 2 Nov really pleased to see Coffee#1 our favourite go to place for coffee. My wife has gluten & dairy free diet & it's great that they do soya & alternative milks & little cakes such as the blackberry crumble flapjack. Friendly staff, nice decor & gorgeous bagged coffee which we buy to take home when we find a Coffee#1 on our travels. Recommend.

Visited today. Good service but coffee is very bitter. Capucchino was 3/4 froth and then coffee- good job as it was very bitter. Not nice and I love coffee

Met a friend for a catch up and we came here. Had not noticed this place before, appears it is the new place in town, located opposite the town hall.

This relatively new Coffee House well situated on the High Street opposite the Town Hall is proving very popular. It is great for families for at the rear they have colouring activities for children and family sized tables. The Coffee is pretty good too!

Its nice to be in a place where there is unbelievable kindness from the staff and marvellous bites. It makes a huge difference when you have a visit to a coffee shop which just is brilliant!! Highly recommended. Staff polite as you like, delicious breakfast.

Our visit and our last. One poor girl serving who was clearly in pain. Poor stock of cakes and etc at lunchtime. When we went out we noticed it had been stocked up and if asked would have chosen a different option if it had been pointed out they were available. Had to wait ages to be served and it wasnt busy. No serviettes, products not stocked up.A couldn't be bothered attitude,coffee passable. Totally Dire experience.

Lovely little coffee shop and lovely latte and lovely muffin ! Plenty of room to sit and very friendly staff

Located well, on the High Street, this coffee shop serves good coffee. It’s friendly and well worth a visit

A pause during our exploration of the town led us to Coffee#1. We avoid the national chains of coffee shops as being over-hyped, over-priced and impersonal.

Lovely early morning coffee and breakfast stop , we always have a early morning walk around where we visit and found this gem. Their summer coffee blend was rich and not the least bit bitter . We had their breakfast burritos ,yummy and filling . Pleasant young woman serving ,nothing was too much trouble . Will visit again when next there.

This is a well located coffee shop and so much better than the identikit chains. The staff were friendly and helpful and the range of coffee including a single bean of the month works well. The selection of cakes were good and appeared to be locally sourced. It deserves to do well so support it.

I can only think that I visited this place on a day which was for the establishment was a tough day.

Visited Coffee#1 in Shaftesbury a few times. Well laid out with comfortable and relaxed feel to the place. Prices seem about on par with other similar prices. I have always been very impressed by the staff who have served me. They seem genuinely customer-focused and friendly, which makes a visit here a pleasure.

Cheeky welcome and very good coffee. Stopped here when visiting with our friends. Unique decor, very clean and tidy, will definitely visit this one again in preference to "well known" coffee shops.

Very nice staff and they can make coffee well, never had a bad one and I have had a lot.

The aesthetic of the shop makes it so lovely and welcoming, the atmosphere is cosy and just what you want from a coffee shop. Pair this with amazing service and environmental care and I couldn't want much more!!

started going here when it opened as I like coffee one .Last wednesday we were 3rd in queue ,well the service was apalling .loads of tables needed clearing ,the girl behind the counter was about to cut a chocolate cake and said I hate cutting this cake, not a lot else was going on but she took ages to serve us ,no one was manning the coffee area ,another girl was around the fridge area ,emptied the dishwasher ,said I hate it when they put the cutlery in upside down ,then a young boy appeared and the girl made my drink (no one else in the queue.)This was 12 midday .This is not like the experience I have in coffee#1 in warminster or fish ponds in Bristol where the staff are so happy and friendly,come on shaftebury step up ,there is plenty of other cafes in shaftesbury ,but your cafe is lovely ,need to try harder with customer service.

So pleased this opened. The coffee is excellent and dependable unlike EVERYWHERE else in locally. We drink espresso and flat white so rubbish coffee can’t be hidden under a blanket of foam and beige dishwater. The venue is well located and atmospheric with plenty of seating and free WiFi. The staff are friendly and the cake things delicious.

The best cup of coffee I've had in a long while, with friendly service. Interesting local facts inscribed on the wall.

We popped into Coffee 1 on a very wet and freezing cold morning to have a drink, warm up and were not disappointed. There is a wide variety of drinks, hot and cold, served by pleasant and welcoming staff. Good choice of cakes etc., there are plenty of very comfortable chairs and tables.

Been to a few coffee#1's & this one is much like the rest of this chain. Fab coffee, good selection of cakes. Lots of chairs & tables with helpful staff even brought over our drinks.

Coffee was nice as were the staff, but the panini was awful and overpriced probably won’t return. It has nothing on gusto

Recently opened. Very slow service but charming staff. A long queue built up quickly. Too many chairs and small tables of different heights, with wood-look tops, give a cluttered look, not very relaxing. Was hoping this new branch would be similar to that in Warminster, which is my favourite coffee shop in that town, and has a better feel. The coffee was delicious as was the breakfast burrito. Family and toddlers' area at the back.