Coffee#1 in Wiltshire

Opens nice and early! Very friendly barista, good to speak to someone who seemed to be enjoying their job. V good coffee, nice pain au raisin, good selection of other cakes and pastries. Like the quotations on the walks. Comfortable and light - good environment to eat and drink in, and finally gentle background music at sensible volume

Lovely little coffee shop. Good selection. Their water boiler machine is back working so all hit drinks available. As hot water thing was broken for quite awhile. Coffee milk drinks were fone but cant do teas etc with no boiling water. Some costumers unfairly blamed staff. Nearly all the staff are chatty friendly smiley helpful and give great service. Shame some of the public cannot keep toilets clean behind themselves. Food is fine just slightly on expensive side. Hospitality needs to be supported

If I could give a 0 star I would. The girl with short red hair clearly hates working here. Got both my drinks wrong. I ordered a cappuccino and got a burnt latte and my hot chocolate was half empty. She didn't attempt to fix the coffee error and the 2nd hot chocolate she made tasted like boiling hot dishwater that burnt my tongue. A really unpleasant experience. Disappointing as I've never had a bad one here before. Not what it used it to be.. I don't recommend..

Repeatedly, we have been refused tea on the grounds there is not hot water. And yet, all other hot drinks are available. This has happened repeatedly, and it has happened to people we know. Checking with someone in the know, we discovered if they can provide hot coffee, they can provide hot tea. This can only lead us to kne conclusion about the staff in this branch. Extremely poor ...

In these price inflationary times, wholesale coffee prices have risen. Perhaps we picked a bad day, but £6.60 for a Latte and regular Americano with a distinct lack of actual coffee in either of them was not encouraging. Will, in future, stick to favourite of the chains - Cafe Nero!!!

This review is purely for Ashley . He is on his own and doing a great job. It's busy and he is taking orders and fulfilling them on his own whilst remaining cheerful.

We've been using the Trowbridge store for quite some time, but over the past few months our experience of the store has been getting better and better, staff are all extremely friendly and chatty (new management has broken their shells)

Live in Trowbridge. If there's more than 5 people in front , I don't stay as takes too long to get served. Stood for 20 mins in Torquay last week just to get a coffee and the same in Frome yesterday. One person making coffee while one takes payment is not good enough. The person making coffee shouldn't be doing food at the same time either. Sorry to moan but it's always the same. Lovely looking shops and good coffee but too slow .

Really excellent with coffee and green teas, some very nice snacks (vg bacon rolls). This was very well run coffee shop in the middle of town, and has well motivated and hard working staff. Excellent

always a pleasure to pop in for a coffee (even in these strange times)Tracey and her hardworking team run a good show always happy faces and smiles, and of course delicious coffee , keep up the good work and hopefully back to normal soon George

After reading some reviews and questions I was a little put off as of what to expect. I was however pleasantly surprised. The miserable and angry manager I was expecting was laughing and joking with some customers and engaging with the rest of the staff. She did seem very busy keeping the tables cleared and clean and the other staff were also busy serving and again chatting with customers. The track and trace, covid measures were all being adhered to and every customer being asked for their details. This of course slowed service down but could not be helped. The cake and coffee was very nice and I stayed for a good hour, buying another drink as I worked on my laptop. I must comment that in the time I was there all the staff were never standing around, they were always cleaning, serving and generally doing a great job including the manager who actually never seemed to not be busy with some task or customer. Well worth a visit and I am glad I did.

We have been here before quite awhile ago now and to be fair this place wasn’t to bad back then. We went again recently and it seemed like we were in a different place, taking into account COVID 19 it was still awful, we had to queue and wait for about 15mins just to have a Pot of Tea for 2?? there was only 2 People in the queue in front of me, by the way there were about 4 people behind the counter serving. The Tea itself was very nice to be fair, but we both said there is just to much messing around on the shop floor to warrant in going back anytime soon....OH!......it’s still very expensive

Got hot drinks cake and panini cake came with fork had to ask for a knife for panini with rude response, even more so when I asked for a napkin.

After a play in the park we were in the need of cold refreshment and a comfort break so headed to find somewhere. We quickly came face to face with Coffee#1 and enjoyed brilliant frappes - perfect in this heat. The shop was bright, airy and much cooler than the soaring temperatures outside. The toilets were clean so we had all our initial needs met and we left very happy with our new find.

I was looking forward to coming back to the Trowbridge store after it had been closed due to covid-19, unfortunately I was less than impressed with the service I got. While ordering my coffee, there was a barista behind the counter answering the phone to whom I assume was another member of staff, she then called “Sharon” (who I assume is the manager) over. From what I could gather the person on the phone wanted an afternoon off due to a medical issue. Sharon (from the middle of the store) started shouting loudly that she couldn’t have the day off and even started stating the reason she wanted the afternoon off. I was not the only person in the store. I found this to be disgusting, unprofessional and had I been the member of staff on the other end of the phone I would have been upset to think that my personal information was being talked about in my place of work like it was. Coming from a management point of view I would think she would have more respect for her staff and the people around her.

Myself and 5 other of my friends have come to this coffee #1 for the past 2 years every Wednesday; we have always been met with amazing service and smiley staff who are chatty and welcoming. They have great offers on cake so that even us students can afford to come here and enjoy the homey atmosphere with a coffee and cake. Would recommend this shop to anyone thinking of grabbing coffee in Trowbridge

I have not visited Trowbridge for some time, the town centre is sadly in decline but came across Coffee #1 and so glad it put a shine on a very boring and wet Monday. Very welcoming and warm atmosphere, super range of cakes , drinks etc. The staff were lovely, chatty and helpful brought our items to the table, I am glad to say the whole shop was very clean, including the toilets. A diamond in the rough that is Trowbridge town.

Came in today for a business meeting, had a decent oat milk hot chocolate. Finished my meeting and met up with another friend and this time I ordered a flat white, she ordered a mocha. There were two people at the tills, a very nice professional young lad and another short older lady. My friend was spoken to very rudely by the woman after asking if the drink on the tray was hers, the woman behind the counter responded with “I haven’t finished your order yet” in a very snappy tone. I am extremely unhappy with the way we were spoken to on this occasion. I have no problems with the young man.

I visit here quite regularly and I am usually a fan of this coffee shop. Unfortunately I don’t think I will return again after the way I was treated and spoken to rudely whilst I was being served today. It’s a shame as the rest of the staff are so friendly.

Colleagues are always cheerful. Coffee is always good. But it’s tatty and needs a bit of a refresh 😊

Where I live we have an excellent Coffee #1 Assumed it would be the same... NOT! horrific service from grumpy negative manager, gossiping and complaining about other staff and her general day to the next customers, slow lack of motivation service, will not be going back. On the plus made me appreciate and value the staff and excellent customer service I get at my local store where I can always get excellent service

Ran into this coffee shop to get away from the rain, was quite busy and so we grabbed a table by the window before ordering. A small queue but not long to get served, very chatty lad on the til who was polite and took our order. I had an americano and my friend a caramel latte, we both choose a cake and waited a short while to be served. The drinks were piping hot and the cakes were tasty (lemon drizzle and carrot cake). The atmosphere was friendly ,the decor a little tired but the chairs comfortable. We will be popping back even if it isn't raining.

The Coffee in this shop is ok and the staff generally are friendly and helpful, the place could do with a good clean and the tables need to be cleared and wiped far more quickly and the floor was filthy

Good coffee and food but rude manager who lacks customer service skills. Several occasions have been in and been treated the same.

I really enjoyed the stop in this coffee shop, it was warm and welcoming and for certain the coffees were excellent quality.Service was fast, despite it was busy in there and my friend and I found it to be a welcome rest after walking for what seemed like hours, doing the shopping.

The coffee is great, the best we have found anywhere. We have used about 5 other branches in the West. Always good, often supreme. Staff are pleasant and helpful. The food is good, we particularly like the tuna and onion melt pannini. Occasionally we allow ourselves a Portuguese custard tart - lovely!

Love Coffee #1 and now we have one in Frome as well. I work in Trowbridge and always visit the store, it is a very friendly and welcoming . I love the latte and the new cheesecakes, most times it is really busy but the staff are great and I am always happy to wait. Always a great atmosphere and plenty of space so you do not feel squeezed in like some other coffee places.

This coffee shop is always busy and for good reason, the staff are so helpful and very friendly, the coffee is always great. We meet up here 2 times a week and love the place.

Even though the cafe was very busy due to staff shortages, the staff that were there were very pleasant and had a smile to greet you. Always makes the difference.

Popped in on a cold and windy morning to be met with smiling staff and cosy environment. Good tea and ciabatta. Very good service from the young man working that day, keep it up!

Travelling to our cottage in the Cotswolds we broke our journey in Trowbridge for a well-needed coffee.

Lovely coffee shop great selection of cakes and food served quickly in a friendly atmosphere, can be busy at times but has a great atmosphere and a cosy feel.

Great choice of hot and cold drinks and good food. Offers a range of healthy juices and the breakfast burrito is a must!! My number one choice for a coffee outing!!

Large town centre [small] chain coffee-shop. It serves excellent coffees at reasonable prices in its large capacity seating area. it can get very busy and clearing & cleaning of the tables could be improved by ensuring it is done after each customer leaves.

We are pleased to find a coffee# 1 in Trowbridge. Always good service, excellent coffee and cakes (love the cheesecake).

Visited here on a very busy Friday afternoon, there was quite a queue but all the staff were very busy taking and making orders. The lady on the till was very friendly and was making fun conversation with every customer and kept talking to the queue apologising for the wait and they would be as quick as they could. I can honestly say it was worth the wait, I had the seasonal coffee in a latte and my wife had an americano, we both ordered a toasted tea cake.with jam.

Popped in with my friend for a quick coffee and catch up, really nice atmosphere, reasonably priced and very friendly, helpful staff.

I think Coffee #1 is a really good major chain of coffee shop in the U.K. and I really like that they offer freshly extracted vegetable and fruit juices. They even have a machine which makes fresh orange juice which none of the other coffee shops have. Relaxed and friendly atmosphere with satisfactory furniture and lighting makes for a totally pleasant experience.

I like the idea of coffee and the smell but can rarely tolerate it. Consequently my husband and family usually visit without me however last week I gave in accompanied him. I was delighted to discover they did a good variety of other drinks - I very much enjoyed a freshly squeezed orange juice, followed quickly by freshly squeezed apple. Can't wait to return to try the rest! Variety of different seating and corners. Only negative was steamy windows - not attractive.

We have until recently been reasonable regular visitors to this coffee restaurant, but no longer. A shortage of staff seems to have become a real issue, with many tables left uncleared, long waits at the till, and indeed for over a week now the store will only accept cash, no debit/credit cards. So the issue with the steamy windows too, just becomes another little annoyance. On the positive side, when the store opened we were impressed, the Brand does offer good coffe and an excellent selection of food, perhaps we will return in the future, but not in the short term.

Popped in here today with clients between meetings.

A popular coffee place with the locals, same format as other cofee1, loose leaf tea reasonable prices and comfortable surroundings.

I live in Oxford and I was in Trowbridge for a visit and i found Coffee#1 and gave them a oportunity, to see how it is, instead of going to the 'famous' Starbucks, and... Well done! I had the best Hot White Chocolat ever!! Comfortable sofas and nice decoration!

The coffee was superb . Had to wait a bit, but that's because the place is popular. Lovely pastries and a selection of coffees

I was brought here by my friend on my 1st visit to trowbridge. My friend comes here regularly with her work colleagues to chill after work. We ordered the devils chocolate milkshakes. It was late afternoon and not too busy which was good. All the cakes and pastries looked delicious but I was too full to try them. I will definitely come again.

Visited here this morning for a much needed coffee. The service was very friendly and seemed genuine. The coffee here is some of the best that I've had in a coffee shop for a while. The flapjack that I had with the coffee was delicious, overall very happy with this visit. I have and will continue to recommend this coffee shop and will happily visit again.

Vivió en esta zona durante 4 años y esta fue la primera vez en probar este lugar, estando un sábado almuerzo nuestra otras opciones de hoteles preferentes estaban llenos. Éramos un grupo de cinco y encontramos un par de cómodos sofás para recostarse. Había una cola de espera en el mostrador, aunque nuestro pedido fue tomado bastante rápidamente, tomamos café y té tortas - la dama en el mostrador nos dijeron que sólo tenían un horno y los pasteles de té puede tardar un poco de pan! Pero la espera no fue tan larga como esperaba! Los cafés estaban bien, las magdalenas eran enormes! Estos lugares nunca será lugares tranquilos para comer o beber, pero que es central, es grande y, por tanto, hay una posibilidad de conseguir un asiento cuando otros lugares están ocupados. El café estaba bien, las tartas de té eran increíbles! ¡Volveré! !

Disfrutamos de nuestro café capuchino y Americano; con galletas de lujo. ambiente relajado como en todas las ramas de café #1 que hemos visitado. Tenían algunas buenas comidas ligeras en mostrar demasiado.

I visited with my auntie , could not communicate very well with the lady serving that led to her doing the wrong drink , once all was resolved the drink was nice the shop itself is lovely very nice decor cakes are nice and a good selection of food and drink .

Cafetería agradable, situado en el centro, un montón de espacio. . Pero, sería bueno que pudiera resolver la dotación de mostrador y sirve en horas pico. Estaba pensando en comer allí hoy, pero vimos una cola de 6 o más y sabía que significaba 10 o más minutos antes de ser servido tan a la izquierda.

Visited again but service still very slow and gluten free food still stored next to none gluten free but now has warning sign. Would have been better just to separate . Coffee is good still .

Love it here, very relaxing and love the logs in the fireplace.Staff are always very friendly.The minty coffee is my favourite!

It's not all about the coffee , that's important but also is the comfortableness in which you can enjoy good coffee , this coffee lounge is just that , an escape from ones lounge at home to a homely feel.. Great coffee , great furniture , great seating , love the Tin Tin inspired artwork , the bookcases , for me it all works..Not only the coffee , but also the staff are great..What I like the most is the fact that you get what you ask for , there are no questions asking if you want this or that ..Overall a very pleasing experience..

I think Coffee 1 have their own blend of coffee, I can only drink decaffinated, and the coffee here has a better taste than some others. They also sell a range of cakes and pastries that compliment the coffee well.

Get there early to avoid the rush!! Deservedly popular coffee chain (I've been to three of their shops - all equally good.) The best coffee I've tasted, lovely cakes & pastries (their Bosco cheesecake is excellent!) & pleasant, efficient service. Plenty of comfortable seating. A winner all round!!

The coffee was terrible, very bitter and not made very well, the hot chocolate was just as bad, more like dishwater than hot chocolate. The attitude of the serving staff was as bad as the coffee. Don't go there!!

We are massive fans of this chain and were not disappointed with the quality of the coffee or service. There were a couple of off-putting things though: one was all the dustbins lined up by the window. Maybe nothing can be done about this, but it doesn't make for a pleasant outlook. The other was the customers who brought the dog in- I'm not a fan and I'm not sure it's permitted? ( And no- it definitely wasn't a guide dog!)Perhaps we caught this on an off-day.? ....

This is the best coffee shop in town. Staff are so impressive, helpful & polite. Coffee is wonderful, hot and tasty. Try the toasted tea cakes they are HUGE. All food is good quality served with a smile. Yes I agree that is is not the fastest service but well worth the wait. Quirky decoration which is a change from the 'uniform' of the usual coffee shops. In our opinion ..... The Best

The coffee is good however the queues are too long and on several occasions I have gone elsewhere . Also the cakes that are gluten free are stored in a cabinet with items that are not. The do to be fair to them have a small notice warning customers but in this day and age it's not good enough . Other cafes manage to successfully separate their cakes to avoid contamination

Best coffee in town. Good food and friendly service. Can't go far wrong then? Only downside is they are often really busy and the lovely staff are overworked and they do not allow my dog inside!

So nice to find a coffee shop where the coffee is piping hot and excellent .. and although the service maybe a little slow .. The staff are extremely pleasant and accommodating .. Will defiantly return.

This is now the only place I go for coffee in town. The coffee is great, cakes are fab with a great selection and the staff are a credit to themselves and the company.

Have visited Coffee#1 on several occasions with friends. Never disappoints! I've never eaten there but the cakes always look delicious. The coffees and hot chocolates are a favourite of mine, very nice. Nice atmosphere too. Would recommend

Dirty tables, chairs and floor. Scaffolding outside windows one side and a row of wheelie bins outside by the door. Coffee ok but expensive. Pop into St James church and have a coffee for 50p.

Good coffee, friendly staff, but bad management, the shift manager doesn't know how to run this coffee shop, most of the time the tables are dirty and filed up with cups, the business need a good shift manager to organise the work and staff, the coffee and the place is beautiful, but people will turn away because the management and the other things I wrote before!

We love Coffee#1 in Trowbridge. I have never really been one to go out and have coffee, but I am now. All the staff are very friendly, the prices are reasonable and we love the reward cards. We have filled several now. I have probably visited this coffee shop more in the last year than, than all the other coffee shops added together in the last 10 years. A lovely place to relax for half an hour or so, with friends, family, or anyone really.

This is a regular place for coffee as I live in Trowbridge. Of all the numerous coffee houses in Trowbridge this serves the best coffee IMHO.

Most comfortable place in town for a coffee and perhaps a little something sweet. I love the mismatched tables and chairs, really makes the place feel finely and comfortable. Coffee was first rate, and fried lay service and very tasty treats!

Great venue to get a coffee or meet friends, good value, great selection of coffees and snacks, good seating and service.

Apparently these little breakfast custard tarts - portuguese natas - have been around for a while now, can't believe what I've been missing! Fantastic with a quick macchiato (with their Colombian special coffee) take away the other day from Trowbridge CoffeeNo1. Thoroughly great service bang in the centre of Trowbridge if you're visiting. Top marks!

We were visiting Trowbrige and found this place during a morning walk through town. The staff were very friendly and the decor is very charming. Our espresso was excellent. Great place to linger for a relaxing chat over coffee.

As the same staff seem to make the coffee as serve at the counter, I had to queue for about 20 minutes. There is a pretty limited selection of sandwiches, all of which seem to be pre-prepared and on shelves for self selection. Other members of my family think this is the best coffee shop in Trowbridge but I think there is better.

We go to this place quite a few times in the week for a Coffee and I must say its deffo the best in the town. We would eat there too but the food is sadly well overpriced so we choose not too. The staff are all very polite and helpful, we will continue to visit this lovely place.

It's lovely to see an independent cafe still going after so many years . The coffee is good quality and a reasonable price . It's all rather ruined though. BY the grumpy man who owns it, staff look miserable and there is a very energy here. What a shame ! The staff are really nice people and if the owners wasn't to cross Looking , it may be a very nice cafe indeed

I have been here on many occasions, great coffee and a wide selection of delicious cakes at a reasonable price. I particularly love the decor, every piece of furniture is individual, not 1 piece the same!

Lovely coffee, lovely cakes and lovely friendly staff. Always pop in this cafe when shopping in Trowbridge. Great for 'people watching' too!

We stumbled across this place, early on a Saturday morning after a long drive. We were looking for breakfast but not much was open in Trowbridge at 8 am!Good coffee, excellent porridge with banana, cinnamon and honey, and granola with yoghurt and berries, all served with a smile, the newspapers, cool music and in a space with a nice, airy feel.I wish we had one of these in Surrey!

My boyfriend and I love going to Coffee #1. A great variety of drinks and snacks to choose from and staff are always friendly. I generally go for the After 8 hot chocolate and the other half goes for the Costa Rica Drip Coffee.A great place to go to relax or catch up with a friend. I would definitely recommend!

I had a coffee and cake here with my husband this weekend. The staff were friendly but as I lifted the tray from the counter it bent slightly and some of our smoothie spilled onto my top leaving a stain! The tray doesn't seem to be suitable for carrying drinks in my opinion

Popped in for a coffee & bite to eat took ages to get served , had to wait 15 mins for our drinks and 20 mins for our pininis but the drink was lovely as was the food and very relaxed atmosphere in the shop

The coffee is great, and i had a perfect slice of toast with butter and marmalade on the side. Previously we have enjoyed the cakes.

My first visit! The family and I popped in for coffee and tea cakes. It took an age to get served and nearly every table was covered in used plates, cups etc. The tea cakes were what got us there so we persevered and eventually got served coffee in a take away cup, all the others were clearly still on the tables, and our slightly toasted tea cakes. We left appalled.

Lovely staff and great customer service. The food and coffee was excellent. I would definitely recommend coming in here

Never fails to please. Great display lovely staff , always busy. Lemon tart and large cappuccino , bliss. Always an interesting selection of passers by in Trowbridge. Makes me smile. !!!

Have had coffee here a few times. Not as nice as the one in chepstow. Cake we had during our last visit very stale and had to return it.

We are daily coffee addicts and always come here for a decent coffee in Trowbridge, it's the best coffee for miles, strong, creamy and smooth. Staff really friendly too, although the queue is sometimes long but always worth the wait.

Service is super friendly but professional. Food is quite pricey but worth it every time. Going to sound old now... But this place has the cleanest toilets for a coffee shop I've ever been in! Every time too!Coffee is great and I really like the style of the decor, makes it easy to relax in. I love the 'employee of the month' photo and write up they have - makes it more personal. Plus there are colouring in packs to keep the kids entertained. Costa could certainly learn a few things from this chain. Def worth a visit.

This is a lovely coffee house - it's always busy which is a good sign. The coffee apparently is amazing, I don't drink coffee personally but my other drinks have always been good. The queue can be slow but drinks are being prepared and it's worth the wait. There are always plenty of staff. There is plenty of space to meet up with people and a good selection of cakes, biscuits or other light bites. It's got a good vibe about it and on a sunny day sit outside

Have been several times and found the service to be very good. Good to have a choice of different coffees.

I'm not against the bigger boys like Starbucks and Costa but I think Coffee #1 delivers better tasting coffee and a better environment to enjoy it.The main negative is that their isn't that cheap. Especially little biscuits and gingerbread men for the kids. Service can also be a little bit slower than expected at times but not enough to put me off.

I've visited this coffee shop on a number of occasions and have always enjoyed whatever drink I've chosen from the range on offer. There is a range of both hot and cold drinks available making it suitable for most people however the store can get quite busy on occasions and it can be difficult to find a place to sit or to have a proper conversation with your companions above the noise. I have always found the service in store to be fairly good and I'd be happy to continue visiting this establishment in the future.

Ambience is warm and welcoming; slightly shabby round the edges with wooden tables, some leather sofas and arm chairs. I have found the staff very friendly, even when busy. The Portuguese tarts are delicious bites of heaven though the very large toasted tea cakes a bit dry. All in all this is not a destination coffee shop but a very welcome place to have a coffee and chat with friends, or when out shopping.

I have been into Coffee#1 a number of times with friends and also on my own.Each time the coffee has been excellent and the homemade cakes & flapjacks delicious. The atmosphere is relaxed and I felt quite happy being there on my own. There is only one loo so a slight problem if it's busy and you have a baby or young child with you.

Great coffee shop! Try the drip coffee, it's amazing! The decor suburb go try it you won't be disappointed

Quick service at the counter, tea in little teapots with milk in jugs, a good ambience with the music just right, and open and airy. One of the better cafes.

Coffee OK but my friends an I had to compete with the barman/barista flinging dirty cups etc into a trough. The obvious intention and I suspect successfully, was to break them. Interesting decor but atmosphere ruined by staff shouting and crockery breaking attempts. Not very welcoming staff to the point of indifference.

Their speciality coffee is just the best. If you like coffee then you will love this place. Lovely selection of cakes, sandwiches etc. it's the coffee I go for and am never disappointed.

Most popular coffee shop in town - Excellent staff and a lovely atmosphere. No wifi so you don't get loads of people using it as an office.

Lovely place to relax, catch with friends or just watch the world go by. Great selection of beverages and cakes. Make the best Caramel Latte!

Being new to the area, and liking coffee, we tried all the local coffee houses, with this being the best by some distance. The choice of coffee, tea's, hot chocolate, cold drinks etc is fantastic, and the standard of the in house food is better than ever. I would advise anyone to try coffee #1, with its quirky set up, and great friendly staff,