Coffee #1 in Teignbridge

What has happened ? We visited regulary last year whilst down here on holiday. We have one local to me but the service here was incredible in comparison. However, we visited last week as we are back down on holiday and it was awful. Rude staff, shop was dirty. Toilets smelt awful and the coffee was bitter. Such a shame.

Disgusting service , 3/4 young people to run this...after 20 minute I had to remind them we were waiting for food. Young lad said " oh sorry I forgot "

Very unwelcoming visit. The lady who served me seemed to really not like her job or her customers. I asked for two food items by the ingredients ie mushroom and emmental etc and she kept rolling her eyes at me. I received another eye roll for asking for my americano and hot milk, extra hot. The ironic thing was it was served to me with fridge cold milk 😂. The two lads were much better, they were respectful and polite to me and other customers. Such a shame as the place used to feel like a good independent coffee house (I know it isn’t one), but it now feels like a low-end budget chain. Not a pleasant place to enjoy a coffee and I won’t go back. It’s not cheap, but the experience is. I hope management take this onboard.

AMAZING EXPERIENCE!! Went there just to have a quick old coffee and cake 🍰. The cake was sickly but DELICIOUS 😋! I recommend this place! Many thanks 🙏

Awful. Unfriendly staff. No greeting. Monosyllabic interaction. Will NEVER go there again. Customer service 0/10. Think retraining or removing may help 😵‍💫

We usually go in here every Saturday we're up in the town. Definitely for coffee sometimes lunch. This Saturday 3/2/24 it was abit busy but I got an empty table easily downstairs as upstairs was shut off. All the tables had dirty dishes on. But the 3 staff behind working were all talking & not working the queue was out the door. It took us 30 mins just to get served & I removed the dirty dishes from my table as the man that did empty some didn't do them all. There was a few people saw the queue & just walked away.

I found the cafe looked very tired. The service was slow. Most of the staff didn’t engage with customers and seemed more interested in talking to each other. Coffee and chocolate brownie were both good but I won’t be going back. My experience at the Exeter Coffee 1 is far superior.

When in today not hot chocolate powder had to queue for a while to be to hot chocolate not available staff rude dirty dishes every were people getting really fude about time some did something about it

Went in yesterday on the Sunday, the staff made my experience really unpleasant. I felt really uncomfortable and for someone who suffers with anxiety in shops like these, they really made me unsettled. With their “under the breath” comments, the eye rolling. The cutlery they gave me was dirty, and when asked to swap for another one they huffed and made out it was such a chore. At the end of the day i was treated to a coffee by my mum and they actually ruined it. The three staff that was in there was quite young and had absolutely next to none, very poor customer service… on what they showed anyway. Sonya usually serves me and she is lovely, not use to this type of rudeness from a coffee shop, where it isn’t cheap either. It’s not hard to put on a small smile, and I understand everyone has bad days but the job really isn’t that hard. There is a level of professionalism when working, and also if you are having a bad day do not take it out on others as you don’t know what they are going through! Manners cost nothing. Really disappointed and it has given me further anxiety to wanting to go back in there. Not one to usually write reviews but it really did stay with me, and something definitely needs to change as it wasn’t fair on anyone.

Pitiful. They had run out of teapots so I got a tea bag in a cup. It was only half full when I removed the tea bag so I went back for a top up. No milk pourers either so we both got milk in espresso cups which don’t pour at all. The table was dirty and had to be cleared by ourselves and I made the mistake of visiting the toilet. Seriously bad. Thick dust on pipe work that has not come overnight. The whole set up was a shambles and very expensive for what we got. Will not be returning.

Not a great day for staff. Very poor attitude and sub-par experience. Muttering under their breath, and made sitting in a very poor experience. Huffed when asked to replace a tea mug which had a tea mark in the bottom, as well as 2 knives which had some food residue on. Left off teaspoons as well as milk. Not a smile in sight. Normally I would not have cared for a smile, but the hostile expression made us feel very unwelcome. This was nearly 2 hours before close. Hungover perhaps?

miserable staff that can't even make a proper coffee and quite often its paper cups and plates, we pay for coffee in a cup not a take away cup [ not forgetting the environmental issues ] always dirty tables, they need a proper shake up, i now go to the independents for coffee,

Please have a word with your lazy staff. Apparently the dishwasher was broken- so they were using disposables for ALL drinks PLUS lids for every order (for health and safety- just wash the cups!!) Three people on shift, with one on washing up. Seems they could only bring themselves to wash the few plates and the odd bit of cutlery. It wasn't that busy, but most people were having to clear the tables to be able to sit down. Really bad show. Have a word with your staff. Other people in the queue were also astonished at the disposable attitude.

Odd place, coffee is mediocre and staff seemed a little aloof. Ask for receipts and check what you've spent. £40 for 3 lattes and a couple cakes. They'd overcharged me but put it right.

The staff were completely run off their feet as the manager walked out and left them too. They were all furious and this was shared with the customers. The manager just didn't care and left. What a fool

Shocking service! Had to queue for over 10 minutes with no urgency shown from lady taking orders. We ordered a toasted tea cake to share and two coffees to eat in. Coffees came in paper cups which smelt, and toasted tea cake arrived in a paper bag with a flimsy wooden knife and melted butter portions. When I asked for a plate, the man who served us literally threw a couple of large plates onto the table with no words. Felt like they think they’re so popular that they don’t need to aim for the most basic of service and friendliness. Won’t be returning!!

I visited again a few days ago, hoping that it would have improved. Unfortunately not, it looks even more run down and unwelcoming. It needs a deep clean and a smasten up. The chairs look old, grubby and uninviting. When my coffee was kindly brought over to me as I am disabled, it was partially spilt in the saucer. The butter packets had been laid on the toasted teacake, so I ended up pouring melted butter on it. I would so like to see this branch brought back up to standard again as I used to really love going in there for coffee and an almond croissant.

Went in for a soft drink and a tea. Service took ages. Most staff seemed to be poorly trained. Person at till told server, drink with no ice and tea with milk. Yet 1 minute later they forgot both. Gave me a tea with no spoon and a coke with no glass offer. Coke was luke warm. Just going through the motions. Will avoid.

Been a few times and always seem to receive odd service, dairy intolerant so not too happy when given dairy by the barely awake young girl on the counter who overcharged me fantastically. I'd visit again but not in a hurry.

This coffee shop is beyond tired. Needs a good deep clean.Needs renovation and new equipment ie teapots that are not chipped around the spout( health and hygiene issue) ceramic all crazed,cups seen better days and clearly not enough saucers,as provided with one drink,l purchased 2! Disgustingly black mop stood up by a table opposite the customer toilet which quite frankly a) shouldn't be on view and b) worthy of no more than the bin! Customer toilet....VILE!! No toilet tissue, toilet tissue strewn around the floor,urine stains all over the pan and toilet seat and the smell was awful. I have always been a fan of Coffee#1 in Newton Abbot,but no more....the Exeter shop is far superior on all levels. Perhaps the area manager needs to review this shop.

The Most awful cappuccino I have ever ever had asked for one shot the coffee was bitter it tasted so strong WHY SHOULD I PAY FOR CRAP COFFEE? How can they serve this and the toasted tea cakes were stale on the counter absolutely awful

Absolutely lovely little café, we visited Newton Abbot to see some friends and we met for coffee here as Costa was busy,I am glad we did now! A new favourite for sure. Dog friendly but still so so clean and lovely staff. Didn’t feel overcrowded or as though we were bothering the staff as we stayed quite a while. Fantastic cake too!

Almost over looked this place. First impression was “hmm it’s a bit dark and gloomy” but it was lovely. Best coffee I’ve had in a while. Didn’t have anything to eat but everything looked amazing. The toilets were spotless and smelt amazing. Overall a love place.

Visited today with my daughter for lunch and a coffee. It was quite crowded and busy in bursts but the staff were clearly working as fast as possible. Nice array of snacks and cakes and decent coffee I will certainly return

Went to get my tattoo topped up and on the way we popped into this lovely atmospheric cafe! Ordered an espresso and a special apple and cinnamon drink. Lovely and very polite staff : ) The apple drink isn't what I expected at all, and it wasn't to my taste but it was still nice, I asked if I could put some milk into it and the lovely lady behind the coffee machine said it would not mix very well as it's more like a hot juice drink. I think she saw that I didn't know what to do, (even tho it was nice just not to my taste!) But she offered me another drink instead which was much appreciated!!! I had a lovely chai latte instead : ) All around amazing staff XXX will be coming back again ^ ^

I have just spent the best part of 2 hours in coffee 1 newton abbot with friends having a wonderful catch up and a coffee. The staff work so hard particularly the young man Elliot. He is incredibly kind and helpful to everyone , he works very hard he was rushing around Well done to all the staff. I just read a review where someone was moaning they didn’t have a jug of custard with their cake. Just look around at how hard these young people work and put it into context I’m sure the lack of your custard pot didn’t warrant a 1 star.

Favourite lattes, but disappointed to find they were selling them in paper cups all day (for no valid reason). I pay to sit and have a nice cup, so didn't stop, bit returned the following day when they were using cups?

Popped along with my 5 year old as I had promised him a hot chocolate. Good service, lovely selection to pick from, good quality drinks. Chap behind the counter was super attentive and spot on at his job.

Visited this Coffee shop with my 2 children for a half term treat. My friends always rave about the coffee and the tea cakes so thought I would give it a go. So glad we did, the downstairs seating area was incredibly busy so the lovely young lady on the till mentioned the upstairs was much quieter. Wow ! Hidden gem of a seating area, we sat on a comfy sofa and didn’t feel the need to rush. The staff were incredibly friendly and very visibly cleaning tables door handles etc and the shop very clean. The coffee was up there with one of the best I’ve ever tasted and the tea cake was so big we could all share it. I will certainly be returning ! that lotus biscoff cheesecake has my name on it.

Think the staff need training on coffee making, this is not a cappuccino, couldn't even taste any coffee. It was the same on both my visits as you can see from the 2 photos.

Not impressed with the price for a cup of coffee and to be expected to drink out of takeaway cup(s). Not very good for the environment. I didn't like the way the guy looked at me that served me either, not with a smile, it is as if he owns the company!I went there last week, but have just decided to review it. Would not recommend. Better if it closed down in Newton Abbot.

The iced mocha was excellent and the coffee flat white was smooth and yummy . Thanks coffee #1 for the best coffee

We stopped at coffee 1 whilst on our way to a local hotel, it was very busy but a great atmosphere,we found a table easily,the drinks were lovely and we both ordered a cake each,I chose the salter caramel and pretzel and if I’m honest for the price it was disappointing.Hopefully we will get the chance to visit more coffee 1’s around the country.

Lovely coffee, never seen so many different types, a nice selection of snacks, staff very friendly and helpful. biggest tea cakes I've ever seen, a good price and a nice laid back atmosphere, its our new must pop into place when we visit Newton Abbot.

Been here several times and the place has always been welcoming. There’s a real stream of regulars who come back time and time again, and the staff seem to know them well. Seems like there’s a real strong community following as it’s established as a great place for people to meet. Great food - the lotus cheesecake was immensely good and even the paninis were great. Highly Recommended!! So much more than just another coffee shop!!!

The staff are more interested in gossiping than serving , most have never smiled at a customer , service is extremely slow, miserable staff, this shop needs a good manager to manage them to bring them from snails pace to normal high street speed

Popped in for a quick coffee. Always busy busy here, some tables could have done with clearing but all the staff were working flat out serving. Since I've last been the already good choice of cakes has improved, absolutely amazing selection. We were served quickly, and coffee brought over as we were waiting for a new filter brew.Good options of drinks and food, pleasant surroundings and good service.

Busy day, people avoiding the heavy rain, so large queue. Coffees served hot and was great to watch the rain fall whilst we were inside

Came to Newton Abbot today to have our car attended to at a local garage for an hour. As it was a nasty, drizzly afternoon, we decided to pop into this coffee shop for a drink. There was a table right at the window which we took. Friendly young staff took our order of a latte and a hot chocolate up at the counter which I took back to our table. The place was quite full. The drinks were very good. We liked the somewhat different furnishings and decor - much nicer than at one of the chains. Definitely will visit again next time we are in Newton Abbot.

We tend to use coffee shops quite a lot, and often the experience is rather average. This place, however, is fabulous. Far better than the usual chains, and despite being majority owned by Nero these days it hasn’t gone downhill, as I suspected it would. Whether that’s just because the staff are brilliant- they are- or because Nero have been sensible enough to leave them alone to get on with it, who knows- but this is the best coffee shop experience you’re ever likely to get. Highly recommended.

This is a popular coffee shop in the centre of Newton Abbot, always busy with a mix bunch of different sorts of customers. Families, young people, the elderly. A good atmosphere and range of seating for all. The coffee is very nice. Cakes seem nice too, but I think they are a bit pricey.

We came to Newton Abbot today and was looking for a nice place for a drink. We didn’t want to go to one of the big chains. We came across Coffee #1We weren’t disappointed. A range of wonderful cakes and warm panini‘ were of offer. We opted for a toasted tea cake, coffee cake, a biscuit, with tea, coffee and fresh apple juice. The staff were wonderfully polite with great customer service. We highly recommend this as a wonderful coffee/tea shop.

Had two lattes, a brie croissant and a chicken flatbread. Came to £9.00. Seemed very cheap! Friendly young man on duty, coffees made and taken away to our table. Food followed shortly afterwards. Nice decor.

Great staff, friendly service, delicious tea, and absolutely enormous tea cakes served with butter and jam.

A lovely, quirky coffee shop with a fantastic selection of food and drink. Very friendly atmosphere with lots of space.

Pop in when shopping, but can be very busy & can be long queues. Coffee & snacks are yummy. Nice relaxed place to meet friends & central in the town

Went into coffee1 Newton Abbot on sat 28th July, what a lovely store, although it was very busy the staff were very friendly and helpful (not like costa up the road). The coffee was great as well will certainly be going in again.

I know this place is just another coffee chain but it's ahead of the game in regards to others. I just can't stand that dreadful, loud Muzak and highly processed food in Costa.

Excellent coffee and extensive tasty treats. Very polite and friendly service; would definitely drop in again.

I adore the atmosphere in Coffee#1, the staff are always friendly, efficient and always appear busy. The coffee is so tasty and the cakes and pastries are to die for! Really nicely decorated in there and it always feels cosy. Best chain coffee shop going, and best overall in Newton Abbot! Please bring the summer Lemon Tingle back onto the menu, such a gem when you don’t fancy a hot drink in the summer!!

Coffee good here, but service is slow & tables often left dirty & unattended despite six staff behind the counter.

Very polite staff. Everything very well presented. Tea/coffees made and ready very quickly. Cakes were enjoyed by all. All round very good

Second visit to this urban-style coffee shop, coffee great and huge selection of cakes, pastries and savouries on offer but didn’t find the cake as fresh as expected. Great service and good atmosphere just won’t be ordering cake again (Victoria Sponge and Coffee Cake)

Visited coffee#1 many times. Always a lovely atmosphere. Love the tea cakes and the bit chocolate delux

I have visited coffee#1 several times the staff are friendly and the service is good. Lovely cakes and the toasted teacakes are huge lovely place for a catch up and coffee.

Lovely surroundings and atmosphere....equally good coffee and cake and service excellent. In the heart of Newton easily accessible.

We diverted here for a much needed flat white before returning from Trago to the mother-in-law’s. I found the coffee rather too bitter and served too hot for my taste, but still good enough after a few days without one.

The venue is cosy with different seating areas to suit family, friends, couples or singles. The décor is attractive and more homely than its well known rival. A very relaxing place to take a break and choose your favourite corner to enjoy a delicious cup of coffee and a snack

When out and about we look for the Coffee No.1 if there is one in the town. We think that they serve the best coffee out of all the big chain coffee shops. Can get busy, but then the tables do change over, so worth the wait even if you have call back. There is a limited menu, but there will be something there to tempt you. Staff always pleasant and helpful.

As a frequent visitor to coffee #1 Exeter I decided to Pick up my partner from her work nearby in Newton Abbot. 1st port of call coffee after a rough day. Had the dog with me and there was no external sign or notice stating “no dogs allowed “.

I often have a coffee here, staff well trained and polite. Nice coffee with a choice of filtered too. I had a lovely lentil soup with a nam bread. Would recommend it

Visited this week but it was very ordinary and i didn't like that everyone is stood breathing over the cakes albeit they were covered over mainly.

quality tasty coffee, huge range of choices , very nice cakes too! nice surrounding not cheap but not any different from all the other coffee shops around now , the difference is the coffee , try it and see for your self , clean and tidy , helpful staff

Disgusting place. Food absolutely vile, staff rubbish , service disgusting Never again will I use this place

Visited while in the area and service wasn’t great when we arrived.

I use the one in torquay a few times always good ..what can i say ...the staff really dont care place was a mess!! I ordered pot of tea wait a ahile for it to brew it looked like tinted water i asked if they could make it stronger which they did still awful no taste whats so ever .not sure what they used but i left it as couldnt be bothered ask again as my partner had already finished

Representative of this national chain

Coffee Number 1, of course, is a chain. Seen one, seen 'em all. However, it happens to be a good one. My wife and I often seek them out in other towns. The coffee in these places is excellent, but fir me the star turn is their made-on-the-spot fruit and vegetable drinks and smoothies. These are really lovely. They have the usual selection of croissants, flapjacks, biscuits and sandwiches etc. If its a nice day the front window shutter is thrown open. If you're really lucky you can get a seat there.

Nice environment and good service, always quite busy. You can sit upstairs also. Nice big tea` cakes.

Popped in to Coffee #1, to wait for my lift home and was presently surprised at this lovely open fronted coffee shop. Service is quick and friendly. My latte was tasty and just right, for those goldylocks fans. I also chose a piece of Victoria Sponge, fabulous.Definitely go again.

Love the soft seats and open widows in Newton Abbot. Always pleasant staff. Chance to check emails on the free wifi.I have a chia latte and Welsh cakes these are a great change from the usual chain coffee shop chains norm. Tables are cleared regularly and wiped down it's my go to coffee shop in Newton Abbot.

Popped in here with a friend last week and once again as Ive found many a time it is still dreadfully noisy . We are unable to go upstairs, where indeed it may be quieter, but its such a shame. The decor is lovely as are the staff, but will definitely be put off returning as couldnt hear ourselves talk. Btw... none of us are hard of hearing lol

What a gem. Warm and friendly staff and in a great location. Very good selection of products, at a good price. Well worth a visit if in the area.

The coffee is superb and beautifully presented. There is an amazing selection of cakes and pastries which look and taste delicious. The staff are courteous and very helpful. Toilet facilities are very good too. We thoroughly recommend this excellent cafe.

Only tea/coffee and toasted teacakes (the biggest I have ever seen by the way) but very nice indeed.

This is the second of this small chain of Coffee Bars I've visited recently and once again been very impressed with the quality of the Coffee, its range of healthy soft drinks and its excellent foodThe staff are friendly and professional, and with its mid-town position its easy to findWhats not to like? I can thoroughly recommend Coffee#1

Coffee #1 is an excellent place to relax, socialize or work (computer). The coffee is really good and reasonably priced, the interior design is very warm and welcoming, almost rustic, and it's very spacious.Set out over two floors with 3 toilets, they offer strong, free WiFi which boots you off after 30 mins and you must re-sign in again and again. They play brilliant background music and are all super friendly. What I like about Coffee #1 is that it is rare to see young children running around screaming. Lots of interesting nooks to sit in, with inspirational quotes and artwork on the walls. This place just feels good. You'll want to return.

This is perfect stop for a delicious coffee, croissant or cake. Centrally positioned with a great atmosphere.

Coffee is so much nicer than the large chain coffee shops. Food is great. Would highly recommend. They do lovely cakes and toasted sandwiches amongst other things

I can't say there was much atmosphere. Very eclectic seating that look and feel as though they came from several different house clearances.Whatever atmosphere there was became drowned out by the muzak, the volume of which is in keeping with so many coffee shops now...SO DARNED LOUD you have to shout to hold any form of conversation. Who is it for? The staff I reckon 'cos the customers don't need it SO LOUD!I think the most annoying thing was that I had to clear the table from previous customers before I could sit down...all the tables had some form of detritus and crockery on them.The toilet was in a bit if a state. Paper towel bin was overflowing. To be fair I advised one of the staff who attended to the matter very quickly.Shan't be back I'm afraid.

lovely looking, but dark, place to have a coffee. Very large windows at the front are open on warm sunny days and i was walking past when two friends called me in. Staff i met were friendly, tables were cleaned. Coffee shop was packed as it always is when i walk past. Will call in again next time im up town. Suggest you give it a try yourselves!

I go to this coffee shop twice a week when we go to college, the range of beverages are great and the desserts range is incredible. The staff are so friendly and professional. Would go anywhere else for my coffee fix. Thanks guys.

Relaxed place, nice upstairs to chat more discretely and great coffee with cake treats that are irresistable

Beautiful place to enjoy a really nice coffee/hot chocolate. Atmosphere is so calm and relax and welcoming you feel at home there. Favourite place to go to unwind

My mum and I often pop into for a latte, the service is always good, the décor is up to date and quirky, plenty of seating throughout and the staff are always friendly!

So I had an almond croissant and a caramel coffee... almond croissant was stale & the coffee went cold very quickly! For £5.20 it was not worth the money.

A lovely friendly place visited with a friend had a lovely hot chocolate and porridge my friend enjoyed the cake. A lovely relaxing atmosphere always busy but you never have to wait long. Staff always friendly

I have visited the Newton branch twice now. I was not especially impressed first time, finding the staff unhelpful, barking questions at you without a glimpse of a smile. Having always liked the Exeter branch I decided to give it another chance thinking that perhaps it had just been a bad day. My second visit was worse however. The staff are still brusque and I queued for around 10 mins to be served. I ordered homity pie which was advertised as coming with salad garnish and crisps. When it arrived I had my homity pie with no salad garnish and a total of 5 crisps in a tiny pot. When I queried this I was advised abruptly that they had run out of salad. I pointed out that £4.50 for a pie measuring approx 3 inches across and 5 crisps was not great value and that I had been expecting salad. I was advised that the salad was complimentary so I couldn't expect it. The attitude was very much how dare I complain and be grateful for what I've got. Newton Abbot has many very good and good value independent coffee shops so I will be taking my custom there in future and would advise others to do the same.

Has the feel of another chain of coffee shops , not your traditional homely feel that I enjoy in a coffee shop

This is a overpriced coffee shop, no waitress service and can be cold in the winter as the windows leave it open to the elements. Most of the staff are young, with little in the way of customer . care skills.

Great prices, half the price of various other coffee shops in town, very nice coffee and cakes, the staff seem nice however a little disorganised, wasn't sure if there was a system for serving people - overall great value for money so will return.

Forget the major chains down the road, this is worth a try if you want a decent coffee in comfortable surroundings. It's very central so can get busy but has a great atmosphere. It also scores in summer by being able to open the large front windows so is light and airy.

I regularly come to this coffee shop.. the place has a good vibe. The coffee is always hot unlike others I could mention and the staff are very friendly.

Visited here today, it was quiet. There was 1 guy in front of me, three members of staff behind the counter and it took me 18 mins to get served???Very slow...lots of staff not really doing much. Disorganised. Coffee was ok but overpriced and not worth queuing for.

A regular haunt of mine, v tasty coffee, great food, good service, free no hassle wifi, nice decor, good atmosphere. I'm really fussy & IMO this the best Newton Abbot has to offer, I've tried most of them. Highly recommended.

Great coffee and a good selection of cakes! A way to spend a Saturday morning to chat, read or just watch the world go by if you sit in the window. Always excellent for money and lovely staff!

Called here whilst on a trip to Newton Abbot. Took advantage of the good weather and sat outside. Excellent coffee and selection of cakes. Very reasonably priced for such quality. I must mention the 2 buskers nearby - they were excellent.

both myself and my wife go to coffee one at least once a week the food is great the coffee is fantastic and the service cant be beaten any where.it has something that keeps drawing you back

Not the greatest Chai Latte i have ever tasted. Nice place and nice mugs no silly saucers like a lot of Coffee Shops. Would go again, might try a different drink next time.

I am a regular visitor to coffee #1. I always find the staff helpful, especially when I am with my baby. The choice of products is staggering, and the specials each month I love! I love the mix of furniture and the way the windows open in the summer. This is definitely the place for coffee lovers. The only suggestions....make the cocolilly permanent and keep the toilets a tad cleaner.