Coffee #1 Poole in Poole

I walked into the store late Sunday afternoon. The door was open, no signs that the coffe shop is closed. A barrista was serving another customer. Without any greeting or apology, he just blurped out: "We close. We closed, Mam. " I left the shop, while another customer was still beeing served. The store either should have cloze doors or serve all customers equally.

super clean and i had the best cappuccino and service ever! btw the panini was great too will be back

Visit most morning friendly service, always on point never gets it wrong ☺️ Helpful and always says hi to the kids

I get a coffee most mornings before the school drop off and it is always a good cuppa the staff are polite and friendly and whenever I have sat in the restaurant it has been a nice atmosphere

Awful service. Refused to take cash. Had to use my friends card. Ordered a latte, 2 hot chocolates and a baby chino. Well the photo says it all. The baby chino was no more than a cup of hot milk! Both men behind the counter looked miserable, couldn’t hear anything he was saying due to his mumbling. Drinks were nothing to shout home about, in fact half of it went straight in the bin. Won’t return here ever again, go to Costa, you get a smile in there!

Came in for a coffee and a slice of cake. Coffee was delicious and hot! the cheesecake was delicious!

Excellent decor and coffee.good choices. Love the atmosphere in there.service was good and prices were fair.

I wish I could be more enthusiastic about Coffee #1. It's a regional chain, largely in the SouthWest that is not, as far as I know, owned by a large multinational, unlike most of its competitors. The ambience is good - each branch is a little quirky, with old books on the shelves if you fancy a quick browse. But ultimately, Coffee #1 has to be about...coffee. And that's where I start to have doubts. On Poole High Street recently, the Americano was OK. Not good or bad, but OK. And a latte was also OK. Maybe I should have had one of the interesting sounding filter coffees, but they seem to come from large thermos, and that is often not a good sign. Coffee #1 also sells cakes, flapjacks and the like. There was a reasonable selection, but the carrot cake slice I had was...well, you've guessed it. OK. Not bad (and certainly not greasy), but definitely not outstanding either. And the price is not as competitive as some of the competition. So I'm afraid it's only three stars for Coffee #1. But at least it's an improvement over the Burger King that used to occupy the same premises!

As usual the service and coffee here is very good. This is a popular cafe in Poole and you can see why. Always good service and coffee is always hot.

I have been a few times and I've enjoyed all the drinks I've had there. My particular favourite is the white mint chocolate frappe!

Great atmosphere and great range of drinks. Loads of food to choose from too. The coffee is sadly not very nice, or perhaps I struck a day with a new barista. I always chose a non-dairy milk option which I know can be challenging for some. My coffee (a cappuccino with almond milk) was very dark, with no milk head and had milk pieces floating in it, this is what happens when you add the milk to coffee that’s too hot and it burns. I left it all, such a shame. I Will be back for a fruit drink and a cake though.

Stopped in for a quick bite to eat and coffee, coffee #1 is another chain store coffee shop but it does it well with comfortable chairs nice atmosphere friendly and quick service. Theres signs around saying well behaved dogs are welcome (but i didnt see any dogs around at the time) Nice location on a cornerwith big glass windows facing the high street and market. Goof wifi provided by 'the cloud' On the day I visited there were a scattering of couples & families and some solo people on laptops but still plenty of seats available.

Lovely lose tea, nice atmosphere. Would definitely come again. Staff helpful as I had my hands full an needed help to the table with my cuppa

Have visited this cafe several times recently and like the spacious seating area with a choice of upright tables and softer seats.Ideal spot for people watching.WiFi is available if you need it.There is one unisex toilet.You queue at the counter to order and pay. You then move along to the drinks making area to collect your order.The coffee blend they use is lovely. Good choice of other drinks and food.Staff are friendly and the place seems very popular.Would definitely return.

Called in for a coffee, tea and huge teacake enroute to the bus station. Short staffed but advert out. 2 staff and tables needed clearing (we did our own). Coffee lovely and tasty huge tea cake (would be better to have been given soft butter though). Wooden floors and soft comfy chairs and wooden table and chairs. Music playing adding to the atmosphere. Big glass windows let in the light. Great choice of cake and bakes as well as biscuits and crisps. Clean. Toilets available.

I just love being here, love that its a spacious place with wooden chairs, the delicious Latte I order every time, and also the great location in the center of hight street. Gluten free options are limited but you'll find 3 types of cakes, too sugary, though. service is good, not the best in the world but Its good.

This visit confirmed my suspicion that this is the best coffee chain on the UK high street. Charming and helpful staff and full flavoured mellow coffee. We use them wherever we find them, and it's the same story at every branch.

If you love Coffee this is the place Very clean and tidy Great choice of Coffee Great Atmosphere Will Return Mr David Pears

Popped in to escape the rain and have a quick, restorative coffee and snack. The coffee was delicious and it's definitely a popular spot as we were lucky to get a seat! The service was a tiny bit slow - and the tables could be cleaned better - and maybe a few more options for dietary requirements. All in all, not a bad little place to charge your batteries.

it's a great place to relax , comfy chairs, great range off cold and hot drinks - do try the beetroot latte! food covered by glass or sheeting - something often overlooked by other popular coffee establishments!friendly staff, great decor- raising funds for the samaritans and offering customers complimentary bags of used coffee grounds for compost, colouring for kids - what more do you need or want? ☕

First time at a Coffee#1. Very pleasant. Bright, airy, rustic furniture and plain brick walls Pleasant staff, lovely coffee and paninis. Disappointed that it is overpriced and that there were a lot of tables that had not been cleared. Otherwise it would have been a 5 star.

This place is my usual caffeine fix. Used to go to the chain one across the road but tried this place once and never crossed the road again.From the amazing decor in all its rustic fashion, the variety of seating arrangements from single seats for me to the large bench for groups and book shelf (friends anyone ) this place is a really comfortable and relaxing place to enjoy your brew. There is a vast selection of liquids that will delight your tonsils and throat as the liquid zips past your tongue in a nirvana of happy tastes and exploding flavours. The menu caters for all from young to old and short to tall.They offer a nice selection of enjoyable munchies especially the non calorific (I wish ) cakes, biscuits etc. Have to give them a side swerve if your not going to increase the notches on ones belt. Does not help that the belly busters are all on view just where you order your coffee!!!All in all a fantastic place to stop off for morning/afternoon thirst quencher if you happening to be mooching around Poole high street.

Coffee and cake delicious, but hand dryers in toilets get VERY hot really quickly and could burn before they dry.

Have Never visited for Coffee and cake and been disappointed which is why we visit up to 4 times a week.We cannot praise the staff enough, they are always without exception accommodating and pleasant. Have perused the large choice of cakes many times wishing I could try them all, sadly as a coeliac I am limited to the 2 fresh cakes available at coffee #1 which is wonderful after the brownie in a packet at other coffee chains, believe me it is possible to get very sick of brownies. The atmosphere is warm, comfortable, and roomy enough to feel relaxed , none of which I have found in any other coffee shop. A visit to any of the other coffee chains are more like a visit to a garage for fuel to me, so why would i go any where else but coffee #1?Criticism where due and also praise where due.

Tried this coffee shop back in the summer and had a mint cooler probably one of the best drinks I’ve ever had the lads behind the counter were fantastic speed and a bit of personality so went back last week and was still the same first class.

As usual coffee was very good here.......pastries were very tasty too.....Always ask for one shot for the coffee and the staff are very obliging......

Really disappointed about a fave coffee chain. Visit regularly branches in Wells, Taunton, Cardiff and elsewhere so assumed trip to Poole would get same result. But was handed a croissant in a bag as takeaway and when got back in car to eat found it burned and inedible. Took an age to find a complaint section online - failed - so just emailed randomly asking for it to be passed on to right team. That was three days ago. Today got email back saying someone would be in touch in five days. All I wanted was an apology, not after anything more but didn’t get that from my contact. Bit rubbish really. Shame. Btw latte was ok.

I popped into Coffee#1 this morning for a quick cup of tea to kill some time. I got my order and sat down. I read for a few minutes then started to pour my tea. The saucer was DISGUSTING! It was like someone had eaten off it and they never washed it. When I brought it to the “Team Leaders” attention all I got was a casual sorry. I work at a cafe and would have definitely taken that a bit more seriously and would have been much more apologetic and I would be telling you what I would be doing in the future to make sure that never happened again. Speaking of never happening again...a visit from me!

We’ve been a couple of times but no more I’m afraid. Service was ok but I had a chicken salad sandwich which was awful. Bread was completely wet from the tomato. My daughters chicken pesto ciabatta was cut so that only half of it could be filled meaning the other half was dry. Tea was ok but the smoothie was overpriced for the size that came out. Weymouth sizes are bigger. No point complaining as none of the staff looked old enough to deal with any complaints.

Called in for a coffee this morning, never been here before so was completely surprised to find that this coffee lounge made the best cup of latte I have had for very longtime.Although I didn’t have one, slimming unfortunately, but they sold the most delicious looking cakes too.

Decided to have a nice coffee here this afternoon (Sunday). Was served fairly quickly as it wasn't very busy. I ordered 2 coffees and a toasted tea cake. We were given our coffee and told they would bring the tea cake over. A good 10 minutes later I asked what happened to the tea cake as it hadn't arrived. It was still in the toaster and had been forgotten about. The lady apologised and did us a fresh one. The coffee was very nice as it usually is here and so was the tea cake. A slight oversight by a young member of staff can happen any time so wasn't really bothered about it although we were sat right in front of the counter with a food order stick. The tea cake smelt delicious as it was being toasted but unfortunately didn't get any of the staffs notice. Happy to come back again the coffee is always good

Met a friend here today.....very busy....service was good, tables were slow to be cleared but staff were busy serving customers. Very impressed with the coffee - was very good.

We visited Coffee #1 today while in Poole on our long weekend away in Dorset for lunch and a coffee;the name of the cafe was a draw!There was a good selection of ciabattas and cakes and our lunch was very tasty.The coffee was really nice too.Very reasonably priced.Nice feel to the place too with funky decor,our seats were comfy too.Only took about 5 minutes for the waitress to bring our food over and she was friendly.Sadly the same cannot be said for the young guy who served us,he was completely disinterested a d didn’t crack a smile once,which was just quite rude to be honest.But the lunch was good and overall it’s a nice cafe

Uncleared tables, badly chipped crockery, humourless staff. Not my #1 choice so I'll go elsewhere next time I visit Poole.

The coffee was okay nothing special and the food was over priced and poorly displayed, and exspecting more for the price

Good coffee, and we are rather fussy!! Nice buns etc too, even some Gluten Free that tasted like real food!!!

I’ve walked past this coffee house so many times as a regular holiday maker in Poole. This year I decided to try places I’ve ignored in the past, and now I’ve been in this discovery day after day. Lovely pot of tea. Skinny milk easily available. Chilled tap water easily accessible. Always somewhere to sit. Cool in the hot weather. Lovely staff. AND a particularly nice Welsh cake to go with the cuppa - ( so often coffee shop sweet choices are just too vast and too sweet! )I’ll be returning!

Lots of my favourite coffee shops to visit in Poole, but decided on this one whilst here. Great coffee and service, large building so lots of seats. Relaxing place

Wow! I would rather have one darker roast coffee here than a dozen from anywhere else. Lovely place and people and not expensive.

Nice place and atmosphere, friendly staff, lovely well presented drinks, children and dog friendly, will come again.

2nd time in this cafe Excellent service, great coffee, hot chocolate and cakes. Lovely, clean and friendly atmosphere. Dog friendly always a bonus (in a designated area) definitely come back.

Simple task of a filter coffee and some toast. After the wife's otder was taken by s guy that could hardly be bothered to speak, we received our coffee. The milk came in a jug with a chip in it. The toast turned up..well more like warm bread..with the wrong spread...but hey atleast I didn't have undefrosted cake like the ladies on the table next to me. All the other coffee 1s are great ..don't lnow why this isn't.

Have been here before but this time I was very disappointed with the place. The coffee tasted like dish water and I asked for a ham and cheese pannini which when it came out was not good.......bread was rock hard and brittle, very little filling, not very appetizing at all....service was ok although could have been better....there were a group of youngsters serving, they need to go on a customer service course.......a smile wouldn't have gone amiss during the proceedings......................

We always get excellent service and really good coffee. These people put Costa and Starbucks to shame with their quality of service and brilliant coffee. Such a wide selection of both hot and cold drinks. Will always choose Coffee1 over the other mainstream coffee shops.

I travel a lot for work so a good coffee house is important for me I asked a couple of locals as I don’t know the town that well where to go couple of lady’s suggested coffee #1 so thought why not it looked busy and normally means is good Was I wrong the coffee I received looked like fish water and I had a latte as normal I’ver I got a bad cup or this what’s being served I asked to be remade was told that’s how it comes I for one know how to make a latte and I know it has a bit of milky foam on top I just left coffee on side and left In see how of a coffee I discovered pretzel dog by main busses wow for 1.50 for a medium was awesome was half the price of medium in coffee #1 I know where I am going from now on

We love this coffee shop, staff are polite and helpful and there is a wide variety of drinks to choose from. I especially like the coconut latte. There is a good amount of comfortable chairs alongside the more traditional coffee shop 'hard' chairs.The only down side is the lack of food options if you can't eat gluten, there are only two cakes available.

Popped in for lunch, had a cheese and ham croissant with a cappuccino followed by a fruits of the forest cheesecake, very nice, my partner had a Hot Chocolate and some Lemon Drizzle Cake, also very good. The staff were pleasant and very attentive and the service was quick. A clean light and airy premises with a contemporary feel. There is outdoor seating and it catches the sun nicely. Just need to allow dogs in and it would be even better. Much better value than Costa and the food isn't pre-packaged. We'll be back.

Having been here before I was expecting good service and food.......the coffee was very good but I had the cappuccino cake .......not very good at all....tasted of chemicals...not sure what was in it...certainly wasn't home made......It was bought in I think....certainly was not appetizing........on the whole though it is always good here............

Visited for a coffee. Excellent, welcoming and friendly service and good coffee. Nice ambience and outdoor seating

I'm not sure what the complaints about strong coffee are based on, but the filter coffee here is spot on. Clifton Coffee are a good roaster and there is absolutely nothing wrong with the way this shop prepares it.I have had espresso based drinks on other occasions, which have also been to a good standard.The food is good, although I do find the choice limited.Service is great, with lovely, friendly staff.Of all the coffee shops in the town itself, this is by far the best!

Came here with my family for the first time. First impressions weren’t great. Lots of tables not cleared away despite it not being that busy, and the most horrible smell, smelt similar to unclean toilets!! Went up to order and was ignored for a good few minutes whilst the staff stood and chatted amongst themselves. The drinks we received were all fine. There is only two toilets here, 1 unisex and 1 disabled. The unisex was occupied so used disabled. Clearly hadn’t been checked for a while. No toilet roll in holder, only on top of toilet (not very helpful if you are disabled) and lots of paper and mess on floor. An ok visit but could definitely improve.

Another visit on a busy Saturday morning for coffee and a gossip. Service was very good even though they were very busy.

Décor and ambience are good but service needs improvement. Staff are not efficient. There is a major problem with the heating of food. When food arrives it is generally barely warm. Even soup is tepid. Why can't staff use the microwave or check the temperature of the food? My butternut squash tart came totally alone on a plate. I asked where the side salad was and the girl said she had forgotten as she hadn't served a tart for sometime ! I did notice in the summer that full hot sun streams through the window onto the chilled food. Not good. Bad planning when the plans were drawn up. Overall not great. Probably won't return which is a shame as I do like the atmosphere.

This is quickly becoming my local coffee shop and I make an effort to come here every time I am in the Poole high-street. I have tried a variety of drinks from the menu - including the hot chocolate,mocha and tea - all of which have been tasty and very hot. The cakes are delicious. I recommend trying the caramel shortbread as you won’t be disappointed! I have been served by a different member of staff every time I’ve visited Coffee#1 and all of them have been efficient,friendly and polite. The decor is quaint and quirky and definitely makes a welcomed change from the standard high-street coffee chains that lack character. Can’t recommend it enough!

Visited on New Year’s Eve. Ordered coffee and toasted tea cakes they were massive. Nice place and would visit again in the future

Had a hazelnut hot chocolate which I really liked and staff came up to us to ask how we were. I haven't had coffee from here so hence why it's not a 5.

First visit today, my cappuccino was very strong and hardly any froth, probably worst cappuccino I have had in some time. The inside was very rustic which was nice. With so many coffee shops around, I won't be going again.

Visited for coffee in Thursday 26th October at 5pm. Drink was lovely.... deluxe hot chocolate. Staff were unhelpful. Had a cake which was thrown on a cake which had fallen two and was on top of our other cake. (Chocolate cake on top of Welsh cake) considering how much they are this was very poor service . Lots of dirty tables not been cleared. I'll stick to cafe Nero.

The coffee there sadly can be too strong even though I did ask for it to be made weaker. The Eastern Flatbread wasnt that great - for £4.95 I wasn't very impressed. It looked very nice in the display cabinet but when I came to eat it - wasn't that great - certainly not enough filling for me and for the price. I do like this cafe compared to others in Poole but the staff need to pay attention when customers ask for weak coffee .....so any special requests.

This was our first visit to this coffee shop and it is in our opinion the best one in the Coffee#1 chain that we have been to. Very clean and tidy, spacious, good service, and it has a nice atmosphere. Would return on future visits to Poole.

I came here for lunch, I ordered a middle eastern flatbread, it looked delicious in their fridge, unfortunately that was as close to it as I got. Although the place was eerily quiet, my food never arrived. eventually I went back to the counter and got my money back. The staff lovely and friendly just a bit useless.There are so many choices in Poole, this is one experience I wont bother repeating.

Had a filter coffee and carrot cake early afternoon. To my taste I thought the coffee was too strong and the carrot cake was a tad on the dry side. However everybody has different tastes so others might find it fine.

Visited there on a busy Saturday lunchtime but the service was very good, coffee was very good and the cake was awesome - definitely home made. Was very busy however the cafe was clean....although the only comment I would make was they didnt clear the tables quickly enough.....however this wasnt enough to put me off going there again....I can definately recommend it.........................

Food is overpriced for quality, came with a handful of browning leaves described as salad. Nobody bothered to ask if it was ok or clear plates away. Sandwich was passable but nothing to rave about. Better quality food and coffee is available at other establishments close by. Won't be going again.

I've visited this coffee house twice now & I can't speak highly enough of it. I absolutely love everything about it! The staff are warm & friendly, you are served quickly, the coffee tastes great (gingerbread latte is amazing) & the seating is comfy. I went here to read my book, relax & have sonething to eat as I was starving (shopping in Bmth all day) & when I mentioned in passing that it was my birthday to the staff they popped in a little birthday note! Very thoughtful & friendly. 5*!! Highly recommend.