Coach And Horses in Richmond upon Thames

Have stayed here many many times, still a great place and fantastic food, however rooms are getting very tired, but still very clean and tidy, hope this helps!

Great pub with plenty of space, delicious food and very attentive staff. Rooms are very comfortable and well priced. On site parking always appreciated.

Lovely experience on Mothering Sunday. It was really busy with large groups yet the food and drinks were all served in good time by smiley staff. We all loved our food as well.

We used The Coach and Horses for my Mother's wake. We were a local family and Mum would have approved of us being in a local pub. When booking the venue I met with Simon, the manager, who was very kind when I burst into tears. ! Everyone said the room we had, The Atrium, was lovely and they enjoyed the food. We had ordered sandwiches, quiches and puddings. Some friends had not been there before and said they were so impressed with the pub that they wanted to return.

This pub hotel is brilliant. The food is wonderful and the staff are very helpful and efficient. The rooms are comfortable and spacious with good facilities at good value prices.

Wonderful staff - Alicja at Reception, Mandie in the restaurant and Diogo at the bar. We stayed one night and enjoyed a delicious dinner. We hope to return!

We had dinner when staying at the hotel and it was very good . Service was excellent and the meal was delicious. Great opportunity to visit Kew.

Good food with friendly and attentive service. We will definitely come again! As well as an elegant dining room there is also the library for evening meals.

Lovely atmosphere, great staff and delicious food would definitely return really enjoyed our evening Very relaxed and un rushed

Friendly staff. Lovely cosy atmosphere just off the bar and comfy seats. The food was delicious. The best haddock in batter !

Received a warm welcome at reception by Alicja. Food, service and room all very good. 10 minutes walk from Kew Gardens.

Very nice place to have a drink and a meal. Reasonable prices, very good food.

What a lovely place to stay! The room was so well appointed, had everything we needed and the bed was enormous and super comfortable. Honestly it was a million times better than the so-called 4-star hotel we stayed in recently. Delicious Sunday roast too. Lovely Alicja on reception couldn't do enough for us - she was so welcoming, friendly, funny, and made our stay very special. Thanks Coach and Horses Kew, we will be back!

Stayed a week solo for work at Kew Gardens, the staff made the stay, so warm, welcoming and went above and beyond. I felt sad to leave! Brilliant accomadation, blissfully quiet rooms & great food. Highly recommend whether you’re after a comfy bed for the night or a fancy get away. Thank you, I’ll be back for leisure one day! All the best.

First good pub experience in a while. Rare to get a really good roast, served fresh and hot. Sat in the private function room. Good atmosphere by the bar. Staff helpful.

Had a meal on afternoon of 2nd January. Food was average and fish, especially, very small. Service was appalling -very casual, kept coming back to check what we had ordered (4 of us) and didn't write anything down. Very overpriced. Atmosphere was very good though and an ideal location for Kew gardens,

Excellent service (thank you Gabrielle) on a busy day with a fantastic roast dinner I'm a cosy environment. We will be back.

Felt the food was good value for the price, we all left very full and happy with the quality. The service whoever was very poor, waited 20 minutes after being seated but no one came with menus, so we had to go to the kitchen to find someone to provide us with menus. Felt ignored by the staff all afternoon until we asked for the bill, they dealt with that immediately! We could understand more if the pub was full but it wasn’t, plenty of spare tables.

Unlike previous visits, our New Year dinner at the pub was decidedly below par. 8pm reservation with no warning that they would close the kitchen by 9pm, meant they took our dessert order then told us we couldn't have anything. Food was ok, but not fab. Service was poor, I had to wipe my glass before drinking as the server held it by the top edge.

A disappointing experience overall. The food was average, the kitchen closed before we could order dessert with no warning. Service was wanting. It was New Year, and the bar ran out of limes at 830pm?

Great vegan roast and friendly staff

Really lovely New Year’s Day lunch in the restaurant. Even though they had staffing problems with sickness, the service was good. The food and wine delicious as ever

Classic Youngs pub and hotel. Had a great pint and a burger. the back restaurant is very spacious and accommodating for families and staff were very friendly. Will definitely return when in the area.

We wanted an enjoyable and relaxed meal before going to the Xmas lights at Kew Gardens. The Coach & Horses is well positioned for that, and the atmosphere was relaxing; but the food left something to be desired. We'd never seen Chicken Supreme served without a sauce; the Plaice was swimming in butter and should have tasted better; and the cheese came not with the promised oatcakes (as per the menu) but with odd and inappropriate very dry crispbread (when this was pointed out some broken oatcakes were found). If it weren't for the pleasant atmosphere and reasonable service this would have been 2*.

We booked as we were heading to Kew Gardens afterward and I must say the evening start to finish was ideal, Charlie who served us, was incredibly attentive without being overbearing, even while the pub was quite busy with some big tables in the restaurant. Greeted on arrival and shown to the table. Great atmosphere. The food was delicious, soup, bavette, crab. My Nan is still talking about the turbot today, which for her as a huge lover of fish is certainly saying something.

Friendly relaxed service and suited us as a large group.

Food incredibly hard, I ordered the duck wellington and barely managed to cut into the meat. Witnessed the waiter giving a nasty side eye. The drinks took forever and I had to walk up to ask for drinks again and again. Steak is chewy, and Yorkshire pudding was crispy and overcooked.

Amazing place, lovely staff, fabulous food and such wonderful atmosphere especially around christmas time. Easy access to Kew Garden.

Fab friendly service near Xmas before visiting Christmas at Kew , we all had burgers inc a veggie one . Staff were really friendly . Lovely pub . We visit every year !

We had our wedding reception here. The service was top notch, honestly the staff looked after us so well and they set up the room beautifully. The three families that stayed overnight we very impressed with the quality of their rooms. I cannot speak highly enough of the hospitality we had.

Lovely Sunday roast, good beer, friendly people!

Nice place. Personally I think it looked better before the make over .

The place was absolutely packed with football fans so it was extremely busy. Our meal booking was seated in time but a very long wait for drink and food ordering. After a gentle reminder to the staff our orders were taken. Unfortunately our drinks were forgotten and a further reminder had to be done. The food was very good and the drinks were also fine but the poor staff simply couldn’t cope with the volume of customers.

We dined here on Saturday 16 December prior to going to “Christmas at Kew”. The pub was, unsurprinsgly, busy and this was reflected in the service (it took circa 20 minutes for our drinks to arrive and that was only after we chased them) and the food (my burger was luke warm). It’s a great location and a lovely, cosy pub but I wouldn’t rush back.

We have had a great stay that was made extra special by the FABULOUS Alicja. What an amazing host she is - so professional, thoughtful and just the most brilliant fun. Room was divine, service great. Loved the atmosphere. And we will defo be back. Thank you.

Pub is nice inside but was very disappointed with my meal. Ordered sausage mash and gravy and there was so little gravy that I was eating very dry mash. The meal was really small and not seasoned at all. Cost £18 with tip which is pretty outrageous. Staff were very slow too.

This was our second visit and unfortunately the same experience. We were put in room with 2 large groups - one of which were loud and inappropriate and made our meal not as enjoyable. Food was great but unfortunately spoiled by other people. The waitress couldn’t even hear our order but yet didn’t offer to move us

Great location for Kew Gardens. Food delicious. A bit pricey but normal for London. Delicious prosecco.

Just had drinks but the food looks nice

Two of us had the traditional Sunday roast- one beef and one pork belly. Both were delicious. Granddaughters each had fish and chips which were nice sized pieces and declared “yummy” by the girls.

Nice but could do better. The roast was ok but luke warm. The extra gravy didn’t make it warmer sadly as not hot. I’ve had better roasts. The service was good

The service was extremely slow and the staff had clearly not been trained. One could not explain the contents of a dish we enquired about and even after consulting the chef still couldn't help us. Another put a bottle of wine on our table leaving us to open and pour it. Nothing like the standard we expect from Youngs.

My husband and I enjoyed a very enjoyable stay. Great staff and a lovely ambience to the place. Especially liked the real wood burning fire. We would definitely return.

I come Friday for dinner in the atrium Mandy served us excellent customer service and looked after the customers

The staff are excellent. Mandy the manager so helpful. Breakfast was good, although lots of eggs on menu which I hate, would have liked to have seen smoked haddock on its own as an option. In room, carpet very stained , shower leaked all over floor. The bill was something else... so complicated to follow and beware you book a room at the cost you think but they don't tell you tax is added on when you come to pay, I feel this is misleading and underhand. A great location to go to see kew Xmas light's. .

My husband and I had a wonderful stay at Coach and Horses. From the moment we arrived, we were made to feel welcome, by the friendly and extremely helpful lady on reception. She came straight out and let us in to the car park, directed us to reception and once we arrived there, checked us in quickly and efficiently and showed us to our room. We stayed in room 14, which although looked out on to a small outside car park, it was surrounded by trees and was on a pretty street location, offering a pleasant view. The negative points from our stay would be - - the pillows were very uncomfortable, it was like sleeping on rocks. Despite having told reception this on our first morning, the new ones we were given, were sadly just as bad. We also do not like down bedding, and we had no choice but to use it. - our room could have done with a bit of tlc. The carpet had tea/coffee stains on it, which were by the refreshment cupboard and also by the bed. The bath had an awful burn on it, possibly caused by a cigarette and some of the finish to the woodwork, was poorly executed and detracted from an otherwise charming room. - on our second morning, having waited 15 minutes to give our breakfast order, it then took a very long time for it to be served (a further 50 minutes). It seemed there was an issue, which obviously happens from time to time, but there was no communication with the customers and no apologies were given at any point for the delay. I am happy to wait when there are problems, but it's nice when it's acknowledged you have been waiting some time. Had it been on our first morning, when we had plans with friends, we would have had to leave without eating breakfast. The positive points of our stay are - - the two ladies on reception during our visit, were warm, friendly, helpful and attentive. - the bed in our room was very comfortable and huge! - both our bedroom and bathroom were very clean. - the food we ate, at both breakfast and the dinner on our first night, was all delicious. - the atmosphere in the hotel was wonderful. It's a busy, vibrant pub, clearly loved by the locals and all the staff are lovely. Despite how busy it is all afternoon and evening, the hotel area upstairs, is silent and peaceful. - the location of this hotel is excellent, especially for Kew Gardens, the reason for our stay. Overall, I would highly recommend this hotel, for both staying and eating at. We are definitely planning to return at some point in the future and we are looking forward to exploring the area more from this wonderful and welcoming establishment.

Great Sunday lunch of the roast beef and a few pints of Original after a long walk around Kew Gardens.

Lovely food and friendly service

It's always a good time and good food in an awesome pub & restaurant. When my American friends and family are in town (we live nearby) The Coach & Horses at Kew is the first place we stop for a meal (and end the day with drinks.) The service/management/staff are never less than wonderful and accommodating. On a personal note: the omelets are some of the best we've ever had! And with every visit, our family and friends have only had fantastic times with good vibes at The Coach & Horses.

Atmosphere better than average, food better than average, 1 member of staff (collected empty plates etc) was charming, 1 member of staff (took orders & delivered food) was adequate but a little lacking in finesse

Please note prices included overnight stay .I have to say that the food we had, which was Sunday. Roast was lovely. My husbands roast beef was cooked to perfection and my roast chicken dinner was excellent surroundings.Our breakfast was perfectly cooked and plentiful thank you. Surroundings and parking superb ,busy but it is a great location for Kew Gardens and at this moment, it is Christmas at KEW , oh thanks once again, especially to Alicja for your tremendous customer service. Thank you

Ordered, waited over an hour, left with no food eaten. Felt sorry for serving staff who received all the complaints.

I stayed for one night and picked the accommodation at random for its location close to an attraction I was visiting. Arriving later than hoped reception whisked away my luggage so I could go straight off and delivered it to my room which was very comfortable and well furnished. Well stocked minibar and a wicker hamper packed with all sorts of treats for a price of course. My only quibble was the toilet roll holder was very difficult to reach and the shower needed an instruction booklet. All in all a very good choice and the monkfish risotto was excellent

We made a reservation for a Sunday supper visit prior to seeing the Christmas lights at Kew Garden. No one greeted us as we stood at the entrance for almost five minutes (many staff saw us). When we were seated, we were informed that they were entirely out of all five Sunday roasts, which is the reason we had chosen to eat there. Turned out the Grey Pigeon about two blocks away still had roasts available, so we left to go eat a very enjoyable meal there.

Fantastic hotel, ideally placed for Kew Gardens and National Archives. Really friendly and lovely staff. Food and rooms excellent. Can’t fault it.

Really love this place it has such a great vibe to it. Staff are amazing and so helpful and friendly. Rooms are gorgeous with a proper stocked fridge, fresh milk and snacks. Dinner and breakfast were cooked to perfection and so nice to be waited on and not the usual breakfast buffet. This is our third visit and second overnight stay when visiting Kew Gardens. Would highly recommend

Stayed two nights. Amazing, friendly staff who actually smile😁Lovely decor in warm restaurant. Chicken supreme was excellent. Breakfast plentiful with lots of options and fruit. Lovely room which was comfortable and cosy warm. Lovely lighting too with good shower, bath etc. Room had coffee machine and fridge too.

Hired the Atrium room for a wake - what a beautiful room, just perfect for what we needed. Given it was mid afternoon we opted for afternoon tea for the guests. What delicious food, sandwiches, cakes and bites. Thank you for looking after us all so well.

Had a lovely overnight stay in very comfortable rooms, the evening meal and breakfast were excellent and we had very good service from all the staff we met during our stay. Would definitely stay here again and recommend. Marion.

Just lovely food in the restaurant. Well cooked and friendly service- thank you!

Lovely dinner at the Kew Coach and Horses with my friend last night. Friendly service and very nice food in a pretty dining room. I definitely recommend this local gem.

Birthday party. Organisation was excellent. Took in cake, balloons and made good effort to ensure everything went smoothly for surprise birthday lunch. One of group had preordered as had dietary issues and when someone in group ordered similar dish on menu they only brought one plate, leaving 1 person to have no food. Waiting staff did offer apologies and free drink to try and rectify situation, which was appreciated. However would say food was below par. Shame, as waiting staff were providing good service.

Great overnight stay with dinner, what impressed us most was the really friendly service particularly from Alicia. Plus we really enjoyed our dinner and thought the food good valve and tasty. Thank you very much

Very nice place and atmosphere...

Good food, friendly staff, well kept, cosy pub.

I had my 40th birthday party here, with 12 members of my family. It was busy a day for them as they were fully booked but they still made it special! Thank you guys for a lovely birthday meal!

A pleasant pub, not too busy on a Wednesday evening when we visited. Several good real ales available.

The bartender was really caring and patient. Cakes were fresh and tasty And of course the whole atmosphere was absolutely pleasant for an autumn afternoon

Excellent place to stay, great staff and super comfy rooms. Perfect for our overnight stay. Will return. Highly recommended.

I stayed here for one night on business recently and it was a good experience. Staying away regularly I’m sick of bland, faceless corporate hotels so I booked this as a change because of the reviews and location. Upon arrival I was welcomed by the receptionist, Sorry I’terrible with names but she made me feel welcome and checked me in. I’m not James Bond but we did have a proper laugh - something unknown in aforesaid sterile corporate fare. My room was very comfortable and the details were good. There is an honesty box with crisps, wine and other tempting nibbles in and a well stocked minibar if you’re not feeling the need to go down to the bar. The big question is would I return? Yes, this is a comfy, homely place that makes you feel welcome, and offers value and comfy bed with all the facilities to make your stay above average for the money I did however blot my copybook asking the bar staff for a pint of the completions beer!!! OOPS.. Did I also mention that it has its own secure, free car park!

We have just stayed at the Coach and Horses for the second time. The rooms are really nice and the pub itself serves good food and has a beer garden at the rear although we preferred the seating area at the front. All the staff were friendly and in particular a big shout out to Alicja on reception who was really nice and super knowledgeable about the area. Kew is a great location not only for visiting Kew Gardens or Richmond but is only about 30 minutes by tube from central London. Kew tube station is only a short walk from the hotel. On our first night we walked to Chiswick using the Thames path. There are some nice pubs along the river and Chiswick high street has some nice eateries. The hotel also has secure parking.

This is a beautiful pub/restaurant. From the front terraces, to hotel reception and the dining room, just lovely. We ate in the dining room that is decorated with beautiful floral prints (the garden room?). The whole room, furniture, layout, artwork was all gorgeous. Everyone was very friendly and welcoming. Our waiter was a charming young man that couldn't be more helpful. The prices were fair and portions very generous and the food was beautifully plated up. I gave the food 4 stars instead of 5 because the potatoes were not crispy and the vegetables were slightly soggy, other than that my Sunday roast was very nice, and served with a huge Yorkshire pudding. The sausages were tasty, as was the Cesar salad, and gazpacho. I would happily go back - I wish this restaurant was closer to where I live!

Great Sunday breakfast and friendly staff. Would definitely go back.

A very friendly well kept establishment Well done

Delightful place to stay! Comfortable rooms, clean, quiet, fun pub/restaurant and good food. The staff were friendly and always helpful. Great location for Kew Gardens and easy public transport for Richmond. Highly recommend and plan to stay there again when we're next in Richmond.

Stayed here one night, the room and service was excellent. The receptionist was unbelievably helpful and nice, making our stay extra enjoyable. 🤩

Unfortunately our experience was tainted by the manageress Erica. Bar staff were fantastic and friendly/accommodating. However, my friend who is visiting from another country ordered via the app and upon one sip of her drink was surprised that it was bitter. We kindly asked if we could change it and pay the difference for another drink, bar staff were very kind however, manager Erica was rude and abrupt with a really unpleasant attitude. I passively explained the situation and she said ‘there’s a description on the app, you should’ve looked’, I explained that I felt good custom would allow for an exchange of drinks having spent years working in hospitality and this being the norm in my experience, Erica was dismissive and rude, leaving bar staff to apologise and provide the actual customer service. Also, worth noting as depicted by photo that the description is limited- we are not blaming Young’s, but a bit of customer service and good grace (or at least pleasant interaction) goes a long way.

Staff were particularly helpful. Stayed 2 nights. Good parking.

Love this place. Really warm feel the second you walk in. We've been here a couple of times since having a baby and they're only too accommodating to prams etc. High chairs available. Lots of different rooms such as dining room, library for group meet ups, outside space, and more relaxed area by the bar. Nice variety on the menu. Car park and garden at rear.

Beautiful place, great food and very helpful and friendly staff, especially Mandy. Thank you so much

We stayed here for two nights with our little dogs. Gave us a room on the ground floor. Room was clean, bed was comfortable. Nice coffee machine and fresh milk. Lovely toiletries in the bathroom. We really enjoyed our stay, staff really friendly and allowed us to use the underground parking. Will definitely stay again, and would recommend. Thanks for a lovely stay..

Excellent food. Very friendly and efficient staff . We had a day in Kew gardens then stayed overnight here. Dinner and breakfast excellent. We recommend this hotel highly

I have eaten here many times, and know a lot of people who have stayed and eaten, it has always been very good. Today we called in for lunch, I had fish brioche and my Mum the ham sandwich.. it was very very disappointing. The ham sandwich was more bread than ham, and the bread seems past ita best, the fish was odd, tasted really weird and resulted in an upset stomach the rest of the evening! Such a shame for a place that usually deliversa

Dropped in for lunch, but didn't want full roast dinner so ordered the camanbert share platter. Just perfect for a light lunchtime snack. The place was cool on a 31c day and the service was lovely. Beer was great. Wanted to book for an evening meal was informed that the kitchen shut 5pm sharp on a Sunday, fair enough everyone is a loud some down time. Would recommend and will go back.

Enjoyed having a pint and watching the world go by.

The Coach and Horses exceeded my expectations. The staff are exemplary, enthusiastic, professional and look as if they're enjoying their work. Being very near to Kew Gardens, the decor is very much in keeping without being overdone. There's a great range of drinks and excellent food. Nothing is too much trouble and the service is delivered with grace. You can eat informally in the bar or the small library and there's a beautiful dining room called the Atrium which has magnificent botanical prints around the walls. Very highly recommended.

I had the Beef Roast on Father’s Day and was blown away by how delicious it was. My partner and children had fish and chips and the beef burgers. I could write a separate review on how tasty the chips/fries are. Great selection in the bar with someThe atmosphere was great and our server Chloe was friendly and enthusiastic (even at the end of a busy Father’s Day). All in all we were rather impressed.

Very bad experience, came to this pub this weekend gone with my family and spent loads of money, staff were very rude. I have been coming to this pub now and again over the past couple years and this has never happened before, plus the staff before were much more friendly, very disappointed. Also went into the toilet and i’m sure i heard someone taking drugs as there were two people in one of the cubicles.

Wir können dieses Hotel vorbehaltlos weiterempfehlen. Von der Buchung via Homepage, die Verlängerung um eine Nacht bis zur Abrechnung hat alles bestens geklappt. Ein besonderes Lob gilt Alicja an der Reception; sie war immer hilfsbereit und unermüdlich. Unser Zimmer hatte wie abgemacht 2 Einzelbetten und war sehr ruhig. Das Essen inkl. Frühstück hat uns gemundet und der integrierte Pub war gemütlich und hat nicht gestört. Im weiteren ist die Lage perfekt für den Besuch des Kew Gardens. Das Elisabeth Gate ist nur ein paar Minuten entfernt. Mit dem Bus 65 haben wir die sehenswerte Petersham Nurseries in Richmond bestens erreicht. Alles in allem ein lohnenswerter Aufenthalt. Herzlichen Dank der ganzen Crew.

Just went for a few pints after watching football! It's good! Just beware of parking restrictions! They have a small car park at the back for patrons!

Great base for day at Kew Gardens. We had a lovely comfortable and relaxing stay. Food was really good for dinner and breakfast and staff were friendly and helpful.

I visited your establishment today before going to the Brentford game. I ordered 2 pints of cider and whilst your barmaid was pouring the second pint, it became evident that something was in or on the glass. What happened next was horrifying, she FINGERED my pint in an attempt to fish/scrape the offending item away. She then poured some away when said item had gone and topped it up. In the beauty of hindsight I should have said something, but I was that shocked I just wanted to leave

an amazing pub hotel - rooms are excellent, food and beer were great, staff very friendly and helpful - definitely a great place to stay

We booked a room for a Wake. Alicja was absolutely FANTASTIC! She took my initial call, providing me with the initial information I needed over the telephone and sending on via email. I had a number of queries to make sure that everything ran smoothly - Alicja was prompt in responding and so very helpful. This was very much appreciated particularly given the circumstances of the gathering I was organising. Everything was delivered as agreed. The staff on the day were so lovely and helpful. The food was utterly delicious - thank you! The sandwiches - well it was not standard shop-bought bread - it was really quite special. Advance notice was given re dietary requirements for a few guests and they were appropriately accommodated. I would highly recommend.

Great ambiance, great music, had a really lovely evening

Ordered a three cheese, pickled crisp and truffle mayo sandwich for £7. Was given blocks of cheddar (they tried to say it was three different types of cheddar haha) and couple crisps and no truffle mayo. And a dirty table because they couldn’t be bothered to clean up after the people before us.

Spent a long weekend in the hotel and it’s easily the best hotel we’ve stayed in at London! Spectacular service from the staff, especially the lady who checked us in (believe her name was Alicia but apologies if incorrect) and the bar staff were lovely also. Will definitely be booking again when needing somewhere in London. Highly recommended.

We had a community event in the Library yesterday, and the Coach and Horses could not have been most accommodating and helpful. Thank you so much for everything - we are so grateful for your hospitality and the use of your beautiful space!

We have just returned from a great stay at The Coach and Horses and it was my first visit for more than 30 years! When we arrived, my first thought was however traffic noise, but once inside the building it wasn’t noticeable. We were able...

We can not praise this hotel enough especially service and food. Everything about this hotel was excellent. The room very very clean bed comfortable and to say it is situated on a main road sound proofing works well. It was the perfect location for visiting...