Coach And Horses in Richmond upon Thames

Went in for some lunch and a drink with friends and two children. Nice place, cosy and good atmosphere. Food was nice - better than other places on the green. However the staff soured the afternoon. They were curt and unaccommodating, made us feel unwelcome with our kids and generally as though we were a nuisance. Not family-friendly at all.

This starts as a pleasant and convenient little inn in a lovely part of London. Two things change that. 1. The staff are amazing - a friendliness and helpfulness you normally don't get in London. 2. The food is excellent (yes, even the bar food). And the "full English breakfast" is exactly that - a perfect start to the day. These lift the Coach and Horses into a league apart. It is worth staying here even if your meeting or event is further afield - it beats most of the central London places I've stayed in by miles.

Mandy was amazing!!! She was so attentive, brought my mum an ice cream for her birthday.

Lovely pub and staff! Accommodated my gluten free needs easily and well!

Nice place to stay, staff were great, my pros and cons are. Pro: close to the airport, very comfy rooms, staff very helpful, late checkout if you require. Cons: from 5am the planes will start to fly over so be prepared to wake up then, if your 6ft or over you’ll have to sit down in the shower as the are quite low, but nice bathrooms, complimentary items are left in a basket with none complimentary items when you enter the room, read the booklet first which won’t be with the basket, I drank a bottle of wine but the staff did compromise and charged me 50% less after explaining.

Argyle on tour!! Playing Brentford in the FA cup and this is our pre match pub. And what a super pub it is ! Very posh and so well appointed. Nice fire going in the corner, and just as I arrived home made sausage rolls were arriving on the counter. It's absolutely delicious, too. The bar staff were all very friendly and helpful...Nice real ales and a 20-minute walk to the ground. Caught the underground to Kew Gardens and walked. Its a lovely area......and....we beat them !!! What a day...

Really nice stay here and good food.

Loved its horticulturally themed interior, a charming nod to nearby Kew Gardens. I've added it to my barguide.london site too!

Top boozer pre football as an away fan - good service and made to feel very welcome.

Excellent service , à really lovely stay ! Thank you 😀

Friendly, easy-going, cosy pub with good selection of wines and beers.

Great experience for New year's Eve

Had a lovely time with friends. Cosy relaxed atmosphere with in. Friendly staff who were happy to help. Food was good, and general feedback from our group was that they really enjoyed their meal choice. However, some felt the chicken Kiev had no concealed garlic butter sauce inside itself; another concern was the Colcannon. It tasted more like standard mash, as no butter, or cream, cabbage, or onions could be tasted or seen. Toilets were cleaned, Parking is available at the back of the building, which is accessible via a path at the side of the building or you can walk through the building after parking.

The Coach and Horses pub in Kew was terrific a great evening out for seven of us We were fortunate enough to meet MANDY who took our order and looked after us Thank you Mandy you are awesome

Stunning pub. Mandy who served us made our New Years Eve evening, moved our table as requested. From the quieter dining room to The Library, nearer the band. Perfect timely service all night. Thank you, looking forward to returning.

Had the most wonderful retirement & birthday family get together and the guys at the Coach made it very special. Great service, amazing buffet (chicken wings, mini burgers and pies got special mention), they couldn’t do enough to make sure we had a lovely evening. A wonderful bunch of people who really know their trade, see you soon guys.

Really nice pub and the fire is always blazing on cold days.

Excellent staff, fantastic food and immaculate room. Alicia made us feel very special and the chaps running bar and waiters all deserve a mention. There were a number of football support in the bar and, understandably, they could not make cocktail which I wanted. When the bar calmed down TWO of the barman brought me a cocktail and one was on the house. Would definitely stay again and highly recommend the Coach and Houses , very well managed with well chosen staff. Mike

I had made a dinner reservation online for 4 people, when we arrived we were brought to a low table with 4 low seated armchairs for our dinner booking. The table was at seat level so we couldn't sit at it properly for a dining experience. I had raised this with the gentleman handling the reservations however he explained that was all they had. The food was ok but the overall experience was not satisfactory.

A wonderful family Christmas gathering with our children and Grandchildren. The staff were ALL most hospitable and personable. The food was great, service was great could not have asked for more. Thank you all at The Coach & Horses

We had a wonderful Christmas party lunch at the Coach and Horses. The food was lovely, often hard to get right with such a big group. The staff were really helpful and always accommodating. Would definitely recommend!

We had an overnight stay while visiting the Christmas lights at Kew. The Coach and Horses is directly opposite Kew and is a very friendly place to stay. The staff are brilliant ,the food was good, the room was comfortable and there was a good atmosphere in the bar. Would certainly recommend.

Booked in for Sunday lunch, whilst staying at coach & horses for 2 nights. Manager showed us to our table at 4pm. But it was a very low coffee type table, which was wasn’t right for eating Sunday lunch! Talked to restaurant manager & after a Quick Look at his computer, found us a window table for 2. We only had to wait 5 minutes to be seated at the better table, which was totally fine! Pub/restaurant had great atmosphere, very good food & service. And the staff were very helpful. Would recommend 👍

Really nice quiet pub with good service who managed to accommodate us quite late at night.

Wow! We recently got married in Kew and our friends and family stayed in the coach and horses. We couldn’t have hoped for more. The hotel was so accommodating, making sure each guest was taken care of. A special shout out it Alicja who was the friendliest face throughout our weekend stay, making sure every single person felt like they were staying at home. Can’t recommend this hotel highly enough - all the staff were incredible!

Unfortunately our restaurant experience was not good - I had booked a table to eat 2 months ago and we were placed in a back room right next to a 6 year olds party - it was noisy and chaotic with bright overhead lighting and not conducive to a pleasant meal. We asked to be moved but were told it was not possible- no apologies and we were just ignored with no one even coming to take our orders. We left and ate at the Botanist on the Green opposite! Such a shame as if we had been put in the Library which was a quiet lovely room I am sure I would be writing a more positive review.

We were 11 people (family) in a very nice room. Some of us were late. There another big table in the room 20 people for a celebration. Very noisy !! We waited 1 hour for our meals. It’s not possible !! And when I asked for bread and butter, the guy told me : ok in 20 minutes That’s a jock !! That’s a shame because it was quite good and the place is nice.

Great service from Mandy. I will definitely recommend you.

Please make sure Mandy, your waitress ther, is well looked after. My wife had a hacking scam on her phone whilst we were there and Mandy was extremely sympathetic and supportive, making her a coffee etc ! We tried our best to find any fault with your hotel but failed utterly - it is EXCELLENT and we will be back !

Mandy is the best I have see In a long time works so hard is well

Visited Monday lunchtime after a visit to Kew Gardens. Cosy, inviting pub/restaurant with comfortable seating. Large windows looking out towards the green. 2 other tables with a dog & baby when we arrived & a handful of guests in the bar area. Great service, barman seemed to be doing everything himself, was very attentive, thank you! Menu was rather limited but there were 2 specials on offer. We had chicken burgers, beef pie & the duck breast. Everything was served beautifully & nice & hot. Enjoyed every bite. Definitely popping in next time we are in the area & will recommend to friends & family.

Stayed one evening, had breakfast and dinner. Cannot recommend this wonderful establishment enough. The staff are amazing, very friendly and helpful, even my dog was treated well, with a lovely welcome pack for the dog. Food, atmosphere and cleanliness of the place really makes you feel welcoming. Can't wait to visit again very soon. Wonderful location too. Thank to everyone who looked after us.

We had dinner and wine. Service by Mandy was excellent. Great atmosphere and good food and drink. I had steak and ale pie and my wife had chicken Kiev.

Effortlessly accommodated 8 adults, a pram and a small Dog for Sunday lunch. Efficient, friendly service. Great roasts and burgers enjoyed by all. Can definitely recommend.

We came for a Sunday Roast with a reservation for 6. We had the pork, beef and chicken roasts. They were all delicious with well cooked tasty vegetables.

Good selection of dishes on menu, tasted great. Friendly service.

The bavette steak and fries with chimichurri was perfectly cooked and presented - incredible! Will be back again soon!

Great roast beef and amazing starters

The food was good, but the real standout was the excellent service we received. Thank you! 😊🙏🏻

What a horrible pub Kew's The Coach and Horses now is. Last month I wrote about the horrible and unwelcoming experience my family had when dining at The Coach and Horses. The landlord responded to that review on here with a complete misunderstanding/misrepresentation of what had happened and made no apology for the horrendous and abusive behaviour of one of his bar staff. Hardly a word of what he wrote was accurate. The landlord also claimed he would be happy to discuss it further. Yet despite several opportunities to do so, he has failed entirely to engage. It's very clear that he was simply irked by a poor review on Tripadvisor - not the first review to point out that the bar staff at the pub are poorly trained and abusive, I might add - and wanted to window dress the review with a quick and misleading reply. He has no actual interest in dealing with the issue or in improving his pub. I visited the pub again this month in an effort to track this 'caring' landlord down, but, surprise, surprise he wasn't there. Just like he wasn't on my previous visit. As Tripadvisor doesn't allow reviewers to respond, I'm doing so here. So... if you like bar staff who are unpleasant, unhelpful and abusive for no reason, feel free to call in at the worst pub in Kew - The Coach and Horses. If you'd like an enjoyable experience with good service and excellent food, I'd recommend in particular The Tap On The Line - a far better pub than The Coach - or any of the other three pubs on Kew Green, all of which are considerably better than The Coach. The sad thing is that a few years ago, before lockdown, The Coach was arguably the best pub in Kew. It's sad to see it fall so far. It was a different landlord in charge then, of course. But if the current landlord is unable and unwilling to train his staff or keep them under control then they will continue to lose custom. But perhaps he thinks having his staff swear at customers is a good thing?

I had the pleasure of staying at this hotel while attending a wedding at Kew Gardens. The hotel's location was conveniently close to the venue. The staff were friendly and professional, and I found the dining options to be good. My room was lovely, and the outdoor area was just beautiful. Overall, I had a delightful experience and would be happy to return in the future.

We stayed at the Coach and Horses for our wedding at Kew, with a wedding party of 10+ rooms and were absolutely delighted with the service and friendliness of the staff throughout our stay- always going the extra mile to make our wedding weekend particularly special! The location couldn’t be any more convenient for a Kew wedding.

Very good service and catered really well for a multitude of dietary requirements. The food was of a good quality. The hiccup with parking was quickly sorted out for us. Family and friends appreciated being able to relax and remiss in comfort despite it being a sad day. Thank you to all the team.

We stayed at the Coach and Horses for our wedding at Kew, with a wedding party of 10+ rooms and were absolutely delighted with the service and friendliness of the staff throughout our stay- always going the extra mile to make our wedding weekend particularly special! The location couldn’t be any more convenient for a Kew wedding.

Sunday lunch with our son. Lovely seats in front of a log fire for pre-lunch drinks, though had to ask for table to be cleared of plates & glasses. Went through to The Atrium for lunch, surrounded by many families with babies/children. Waiter who took our order did not repeat it back or listened to our order. No starter arrived for myself (only 1 ordered) Lamb rack for 2 - on menu but unavailable, Beef alternative arrived but was cold, overcooked and inedible. Pork belly for myself, was assured that crackling was available - just a cold lump of mostly fat, no crackling at all and limited cold meat. After telling waiter, he said chef would provide crackling, it arrived at my last 2 mouthfuls and was really good👍. Both beef meals returned uneaten (same for a nearby table). Front of house arrived, removed all meals from bill and offered desserts, coffees etc. All declined and left for a meal at home from my wife (an Irish chef of 57 years) who said she would have been ashamed to have served such cold fare at an Inn of such repute. As visitors to the area, we returned to our car to find a parking ticket for £110 for parking near the restaurant in an area for residents only. Do tell customers that you have a car park at time of booking please. We hate leaving reviews like this as we ran a catering company ourselves but your staff need further retraining.

Had a very lovely, relaxed pre football lunch with friends. Good food, comfortable table in the library. Manager very attentive (20’s, blonde male) Will come again thank you

Had a fab steak pie last night accompanied by a fine pint, perhaps 2. They could do with more staff on duty - service was slow but very friendly when it arrived.

Luke is a 5 star worker. Gave us the best service and because of him we never felt guilty about spending money.

Team approachable and chatty. Only stopped briefly as a rest bite after a long drive. Beautiful pub and a nice pint

We had a lovely meal, good prices and plenty to eat, in fact I had to have help to eat mine 😁, excellent spaces to eat and plenty of choices to choose from, outside tables and in. Will definitely be back x

Great pub - good food and service - good place for a few with friends. Outdoor seating is nicely done also

Fantastic food, great atmosphere and excellent service by Zoe can’t wait to go back!

Lovely pub, great atmosphere and lots places to sit with friends.

My wife and I visited from the states. Lovely hotel room. We got a delicious breakfast with excellent service from Xavier. The chef is top notch. Had the omelette and eggs Benedict and they were great. Nice atmosphere, would definitely recommend.

Had a wonderful afternoon drink , Claudio served me and my friends and was amazing! Would go again

We visited the Coach & Horses for Sunday breakfast - they don't do a brunch service on Sundays but it didn't matter as it is effectively the same food, just had to be 30 minutes earlier than we had originally planned (kitchen stops serving breakfast at 11:00). We received a warm welcome on arrival and were kindly directed to the pub's own car park (it wasn't just for residential guests) when we asked where we could park. The staff that we accounted were all very friendly, efficient and professional. The pub is also very welcoming to dogs and even has a Bark Bar for them - full of delicious doggie bones and treats and also towels and blankets for those wetter, cooler days. Would definitely recommend to anyone looking for good value, home-cooked food in a homely, comfortable environment

Restaurant, bar and accommodation are all good. The rooms are comfortable, the receptionist is absolutely lovely and it's very handy for visiting Kew gardens.

Zoe was phenomenal and knew the best host I’ve had at the pub. Knew how to direct my order and advised me on the wine list

The whole Coach and Horses experience was exceptional from Alicja? on reception to Mandy in the restaurant nothing was too much trouble. The whole team went out of their way to accommodate us. Thoroughly recommend will definitely return

A lovely place with great staff- especially Brandon behind the bar was very helpful.

Very nice food and great pint serving from Claudio. Recommend to anyone!

Great service really friendly staff and claudio was very helpful and eager to help. Definitely recommend a visit

Great bar and restaurant for casual dining and socialising. Excellent for majorities sports events and good outside space when the weather is suitable.

Always a Great place to be, Claudio is super friendly and professional we had dinner the other night and was always checking up on us. Really positive atmosphere, all the staff are really friendly and make you feel welcome.

I recently had the pleasure of visiting the Coach and Horses in Kew Gardens, and I must say, it was a fantastic experience! The pub has a wonderful, cozy atmosphere with a charming blend of traditional and modern decor that makes you feel right at home. The food was absolutely delicious, with a great selection of classic pub dishes and more contemporary options. What really stood out to me was the attentive and friendly service, especially from Claudio, who went above and beyond to make sure our visit was enjoyable. He was not only knowledgeable about the menu but also made sure we had everything we needed throughout our meal. Claudio's warm and welcoming demeanor truly added a personal touch to our experience. If you're looking for a great spot to relax, enjoy quality food, and receive exceptional service, I highly recommend visiting the Coach and Horses in Kew Gardens. I’ll definitely be back!

Quiet nice experience, perfect place for a quick pint and stay comfy in the garden. Claudio was a noice waiter who made feel us home. Recommended

Mandy and Diogo are absolute stars, always provide great service and take care of us. Making the whole pub a really welcoming and enjoyable atmosphere

Humiliating experience on Sunday 1st September 2024 at around 7:20pm. This used to be one of our favourite pubs any time of year but recently something has changed for the worse. My sister and I sat in the library room, it was hot so most customers were outside. We bought drinks and were told to wait 10 minutes before ordering food as the kitchen was overwhelmed. We duly waited whilst another customer ordered and paid for his dinner which was odd. At some point we noticed a manic lady with straggling long dark hair eyeballing our table and tramping back and forth in and out of the bar. A few minutes later the duty manager came to advise us we cannot sit at the table as the room was reserved, despite there being three large empty tables. He did not communicate this to existing customers which included two young lads who also strolled in after us. He explained that the table was reserved but on Sundays reservation cards are not placed at the tables. The polite but inexperienced bar staff had not been made aware that the table was reserved. It made no sense. We refused to leave as we had just bought drinks and a bar snack. I was really shocked and alarmed at this behaviour and wondered what was happening. In the end he relented and told us someone would take our order. It was unacceptable, humiliating and unnecessary. I intend to not return to this pub which was once our family’s favorite spot. The Cricketers, The Goat and Botanist are in close proximity. A relaxing drink in The Cricketers made it all good.

Very nice place for all family Taste food Beautiful garden

Great place, great food, great atmosphere.

A quiet location by the Green. We stopped by for a pint, sitting outside.

Great Hotel, restaurant and bar. We stayed to 2 nights and the room was well equiped and clean. Great value for money and excellent service.. Extensive food menu and great breakfast options. Highly reccomended! Perfect location for Kew gardens within walking distance. Will definately visit again.

Such a gorgeous pub with great drink selection and lovely staff but the food is extremely overpriced for such substandard dishes. We are regulars but have stopped ordering food. Just isn’t worth the price points at all. Great pub otherwise!

Great, spacious pub with lovingly and super cleanly furnished rooms on the upper floor. We were grateful for the air conditioning since we arrived on the hottest day of the summer. Ideally located within walking distance of Kew Gardens. The hotel team is great and took great personal care of us.

What a lovely stay at this hotel. The room was comfortable and well equipped. We enjoyed soaking up the sun while having an evening drink. The food was delicious. A special mention to Alicja who made our stay extra special. We will stay at this hotel again.

Staff were nice and polite Food was decent and fresh Wasps and flies around the eating area outside made the experience unpleasant

At first thought was a little pricey for pub food but not insane, Genuinely some of the best food if the the best food I've ever eaten, worth every penny and more

Excellent location for our visit to Kew Gardens. Staff all very friendly & helpful. Ate in bar one night all really enjoyed our meals. Would definitely return highly recommended.

Stylish and spacious pub. Clean. Lots of people eating so assume food is good.

Great pub with rooms. The team were so helpful and accommodating for our group of 20 who gathered for a reunion.

Ordered gluten free food, the exact same dish my friend ordered like a hour before. Mine wasn’t gluten free. The waitress explained to my friend how her dish had been prepared, when mine arrived she just put it down & walked off. I thought well, it was already explained so, she knows I heard it. Mine ended up having main ingredients missing, there was regular bread with it… would have been hilarious if I hadn’t ended up being ill & missing the entire day of the Happy Place festival. Just please be careful if have allergies & you eat here. The aperol spritz was nice 🤷‍♀️

Stayed here for the second time to attend a concert across the road at Kew Gardens. This time we had our five month old daughter with us. The room was spacious with plenty of room for the cot that they provided for us. Excellent staff who were very helpful. Food was very good and reasonably priced. Will definitely stay again

Great Hotel/Pub Right opposite Kew Gardens Stayed for a couple of nights.Room modern and very quiet. Hotel receptionist Alicija was amazing and friendly, Will definitely return

Lovely Pub in Kew. A home form home decor. Lovely leather armchairs and sofa’s feels like you are at home. Big TV screen (for the footie) big bar and a really nice outside terrace to watch the world go by and a great big green.

Brilliant place, so welcoming and the car park an added bonus … the toast was special … thank you

Friendly staff, good service, wonderful ambiance

Never been here before. Great to have free underground parking. Lift to rooms from car park. At first sight the room was beautiful but small. All very clean and I loved that the window was open. Bathroom was spotless. Again quite small. There were a few decorating needs. Grouting a bit brown in places and walls of bedroom in need of attention. There was a hamper and fridge full of goodies to purchase. I had one item and left the cash on a plate. I had dinner the night I stayed. Nothing special. However, all the staff are friendly and very, very helpful. Can’t fault any of them. The pub area was full of people that evening. It was a lovely atmosphere especially as I was on my own. A huge shout out to Mandy who is just so lovely. Friendly, chatty and helpful. Also there was a young man but I forgot his name. Georgio maybe? Sorry! Also helpful and friendly.

New management and a rapid decline in what used to be a nice pub across service, food and now a very unfriendly atmosphere. There are much better pubs on the river nearby.

We had a day at Kew Gardens planned (coming from Witney, near Oxford) and booked the Coach & Horses to ensure that we had somewhere to eat. Never sure how busy places are going to be, even on a Monday evening. We were not disappointed. Food was good as was the service, thank you Mandy. Would definitely go back if in the area again. The pub had a good atmosphere and was clearly popular with locals.

Just came back from dinner there. 2 of us had fish and chips, another had a the veggie burger and another the sausage and mash. Food was incredibly bland, so much so that we ended up scrambling for the salt. Service was also poor. Might be worth a visit for a pint but I wouldn’t recommend the food. It strikes me as abit of a tourist trap

Lovely village pub style with fantastic locally sourced food in London. Will do well to get better

Love this pub great for sitting outside and watching the world go by plus it is perfectly placed for regular trips to Richmond and Ham Common

This is a great pub with a great selection of drinks and food. I enjoyed the atmosphere. The front terrace is a bit noisy with all the cars from Kew road, but they kept the terrace very well equipped with nice tables and benches.

Great experience overall, thanks to Brandon for his amazing service

Excellent lunch for 8 people We then visited Kew Gardens So an excellent day

What an excellent lunch we had! The food and service were fantastic and we would recommend this comfortable friendly inn if you are visiting Kew Gardens and want better food and value for money. My caesar salad was delicious and my son’s lamb pie was very good. Polite barmen and waiters - that’s a 5 star review from us!

Excellent venue, great service and extremely good value. Very professionally handled from the first query and can recommend this venue for any event. Thank you for all your assistance.

Amazing customer service and the best , Sausage and mash I have had in a long long time ...

Had an excellent stay, perfect location for Kew Gardens, Hampton Court and Central London

Mandy was a wonderful waitress! We had a lovely experience