Coach And Horses in Richmond upon Thames

came for dinner last night with my family had such a wonderful time mandy is one in a million so funny made us fill so comfortable the food was good and we were made sure we had everythink definitely be coming back thank u mandy

I would like to start by staying this hotel is my go to place when we come to visit UK from Italy. The staff are all friendly kind and super helpful. The rooms are the best rooms I've stayed in. I have been in basically every room and all the rooms have an amazing bed, shower, space. Even when visitors come over we recommend them to come here since it's a super friendly, place. I love it!

We love dining at The Wagon and Horses especially when Mandy is on duty. She always greets us warmly and remembers our choice of drinks. Mandy is attentive and ensures that each customer has an enjoyable experience.

So much fun. We stayed for 3 days. It was a great starting point to see the Kew Gardens neighborhood.

Delicious pint of Youngs, handy for the Green and a lovely terrace

Went for brunch on my partners birthday with our two children. The pub is nice and we had a choice of tables. They provide high chairs but we found that there is no children’s menu or options for breakfast. We made do by adding a sausage to the egg on toast option. The service seemed slightly confused/rushed although friendly. We asked for coffee and some water for the table. Only two glasses were brought for the water and we asked for another which arrived shortly after but it was clearly someone else’s half drunk glass of water. There was a decent amount of water in the glass and it had very clearly been sat around for some time as the hard water had began to settle at the bottom of the glass. The food was nice and that ultimately saved the visit from being bad as opposed to just underwhelming. It ultimately seemed like the venue was basically for hotel guests breakfasts and for locals to have a coffee so it felt like a waste to take bookings for brunch/breakfast when you didn’t fit either criteria. From personal experience there’s a lot better options in Kew.

Went for a birthday lunch. Had to wait a while to be served at first.

Very good place for fresh beer and for fun

What a lovely old pub on the green. Serves a cracking pint, and we shared a really nice plant-based garden board, which was delicious... wish I'd taken a picture, but we were too busy scoffing it! 😋

Great pub for a Sunday roast after a day in Kew Gardens! Starting from the waitress, who was very welcoming and nice to us, we loved the table we were sat by the open windows on a sunny Sunday, given we were a group of 6 adults and a toddler, and the food was really good! I would definitely recommend it for a family day out! 🌻

Our second time staying here & even more fantastic than the first! The location is amazing when visiting Kew Gardens. I love Alicja, she’s so beautiful, funny, warm, helpful and kind! The food and bar are great. Next time we come from Sydney this will be our first stop! Thank you for an amazing time again!

Second stay at Coach and Horses. Perfect for our needs. Staff was exceedingly helpful.

A huge pub, great food and service.

Excellent all round. Thank you.

Bonito pub. Buena comida, personal atento, entorno fabuloso en Kew Green. ¡Y no olvides el aparcamiento escondido en la parte trasera! Bien vale la pena parar por cualquier razón (generalmente una visita a Kew Gardens! )

Excelente ubicación fabuloso personal del hotel de hospitalidad era educado y muy servicial. El registro fue rápido y aparcamiento en el lugar.

Nos alojamos en este hotel con un grupo de amigos por 2 noches. Nos pareció perfecto para visitar Kew Gardens. Las habitaciones eran excelentes. Las camas eran muy cómodas. Disfrutamos de la selección de cosas para el desayuno. También cenamos una noche, que también era bueno, aunque el vino era muy caro. El hotel está perfectamente situado para una serie de actividades en esta zona de Londres. El río está cerca y ofrece viajes a Hampton Court y al centro de Londres. Sin duda recomendaría.

Cosy enough and decent prices for London.

Excelente ubicación, habitación limpia, súper cómoda. Buena comida y personal. Felicitaciones especiales a Alicja que era INCREÍBLE y nos hizo sentir tan bienvenidos.

Después de explorar Kew Gardens a mediados de marzo, estábamos listos para un Sunday Roast. El Couch & Horses está cerca, tiene buenas críticas: reservado! Cuando llegamos temprano para nuestra reserva, nos dieron una mesa en la parte trasera. Aunque es agradable, tuvo bastantes hijos: un problema para alguien con problemas auditivos. Le preguntamos a nuestra servidora, Mary, si había alguna posibilidad de la habitación más pequeña en frente. Inmediatamente se dirigió a su gerente, revisaron mesas: si podíamos esperar cinco minutos... La sala de la biblioteca en la parte delantera es perfecto! Solo unas pocas mesas, la luz natural que entra desde el parque de enfrente, podríamos relajarnos mucho más. Mary se aseguró de que estuviéramos cómodos, vamos a instalarnos para considerar opciones de asado del domingo, opciones de bebidas. Uno de los dos tomó la carne asada Sunday Roast con una cerveza de barril. El otro tenía el vientre de cerdo con sidra. Ambos eran muy buenos, pero para nosotros el vientre de cerdo era más jugoso y sabroso. Buena relación calidad-precio, experiencia encantadora, excelente personal! Sin duda merece la pena una visita y especialmente si visita Kew Gardens. Después del almuerzo bajamos al Támesis para un hermoso paseo soleado el domingo. Exactamente cómo debe ser un domingo, gracias a la atención del personal aquí.

After a couple hours exploring Kew Gardens on March 16th, were ready for a Sunday Roast. Google Maps showed the Couch & Horses nearby, good reviews: booked! When we arrived early for our reservation, we were given a table in the back. Nice as it is, it had quite a few children: a problem for someone with hearing issues. We asked our server, Mary, if there was any chance of the smaller room in front. She immediately went to her manager, they checked tables, and came back: if we could wait five minutes... The Library Room at the front was perfect! With only a few tables, natural light coming in from the park in front, we could relax much more. Mary made sure we were comfortable, and let us settle in to consider the Sunday Roast options, drink choices. One of us had the roast beef Sunday Roast with a draft beer. The other had the pork belly with cider. Both were very good - but to us the pork belly was juicier & more flavorful. Good value, lovely experience, excellent staff! Definitely worth a visit and especially if visiting Kew Gardens. After lunch we went down to the Thames for a beautiful sunny Sunday walk. Exactly how a Sunday should be, thanks to the thoughtfulness of the staff here.

Great pub with great food & beautiful rooms. First time visit - staying over for a local work event. A really warm welcome from Hannah and the team. The food was excellent (proper steak & chips) - beer spot on. The Room was fantastic with lovely little touches from the team. On arrival into the room - it was warm, classic FM playing and great ambient lighting. Highly recommended!

We visited to celebrate my husband's birthday. We both chose from the Set Menu which was sadly disappointing. My starter of butternut squash & celeriac was ok, nothing to get too excited about. My husband's choice was less memorable. We were both disappointed by our choice of main: the chicken chasseur was served dry & over cooked. However, the accompanying mash, mushrooms & gravy were cooked well as was my husband's dessert of apple & rhubarb crumble with custard. In all honesty, an experience that we won't be repeating.

Went for a meeting and then dinner, food was fantastic and the service was top notch!

Hard to really fault, good vibe, nice location. Screens in the pub, but enough areas away from screens you don’t have to watch football. Good sitting areas, good food.

I often drink a lemonade and bar staff will come and swipe up the glass before I even finish it if I take my eye off of it. Staff have come up to my group offering a free drink for a five star review. I’ve heard stories of bad attitude from pub staff from my colleagues. Any other local pub is better in my experience, and also far more welcoming. Food is decent enough if you’re on a plant based diet.

Lovely pub with a fireplace and a fun quiz night!

My wife and myself had Sunday Lunch and i must say, everything was so wonderful, the food, the wine and the service. Food was very very tasty, i had the pork and my wife had the beef, The young serving us was very polite and on the ball,

The services vary by the waiter -- one is an absolute delight, and the other just threw all the dishes in front of me because he cannot be bothered to move one step to put the kid's meal on the right side of the table (there was plenty of space for him to move around). Perhaps he had a good reason but he just moved his chin to tell me to do it myself.

We had a family evening meal; the staff were welcoming and friendly. We were taken to the table in the front room of the pub. It was very noisy to begin but did settle after half hour - it was post 6 nations, so we appreciated it was going to be busy. The team member looking after us was professional and had a very pleasant and helpful manner. The food was delivered quite promptly and was of a good quality. There were a couple of occasions we had to wait a bit of time to get the attention of the team member to get further drinks, but it was very busy and he was covering several tables. If you are looking for a good pub meal in a friendly pub, it is definitely the place to go, but it can get noisy.

Excellent service, food and drinks in a good, clean, friendly pub right next to Kew Green. Super steak, burger and well served by Mandy. Great value for the quality of food we received. Dog friendly too!!

Mandy was lovely and the food was great. Cocktails were great and so was the wine selection. Gnocchi and fish and chips was great

The service was friendly and pleasant. The dining room spacious with a nice log fire but the food was just OK. Salsa with the salmon looked straight from a tin, sticky toffee pudding was dry with very little caramel. The chips were the best thing. Prices are quite high for what we had.

Had lunch before visiting Kew Gardens. Welcoming and friendly staff. Offered to move us to quieter table as a big party in the dining room. Food was delicious. The Sharing Board was an ample main course with a couple of sides. My son had the bavette steak and loved the chimichurri sauce and said they were the best fries he'd ever had! Would highly recommend!

Went in for some lunch and a drink with friends and two children. Nice place, cosy and good atmosphere. Food was nice - better than other places on the green. However the staff soured the afternoon. They were curt and unaccommodating, made us feel unwelcome with our kids and generally as though we were a nuisance. Not family-friendly at all.

A lovely stay again, always made welcome and well looked after. Comfortable room, very good breakfast and in a great location. The staff make it though, efficient and friendly. Thanks to you all, see you soonish.

This starts as a pleasant and convenient little inn in a lovely part of London. Two things change that. 1. The staff are amazing - a friendliness and helpfulness you normally don't get in London. 2. The food is excellent (yes, even the bar food). And the "full English breakfast" is exactly that - a perfect start to the day. These lift the Coach and Horses into a league apart. It is worth staying here even if your meeting or event is further afield - it beats most of the central London places I've stayed in by miles.

Lovely pub and staff! Accommodated my gluten free needs easily and well!

Mandy was amazing!!! She was so attentive, brought my mum an ice cream for her birthday.

Nice place to stay, staff were great, my pros and cons are. Pro: close to the airport, very comfy rooms, staff very helpful, late checkout if you require. Cons: from 5am the planes will start to fly over so be prepared to wake up then, if your 6ft or over you’ll have to sit down in the shower as the are quite low, but nice bathrooms, complimentary items are left in a basket with none complimentary items when you enter the room, read the booklet first which won’t be with the basket, I drank a bottle of wine but the staff did compromise and charged me 50% less after explaining.

Really nice stay here and good food.

Argyle on tour!! Playing Brentford in the FA cup and this is our pre match pub. And what a super pub it is ! Very posh and so well appointed. Nice fire going in the corner, and just as I arrived home made sausage rolls were arriving on the counter. It's absolutely delicious, too. The bar staff were all very friendly and helpful...Nice real ales and a 20-minute walk to the ground. Caught the underground to Kew Gardens and walked. Its a lovely area......and....we beat them !!! What a day...

Loved its horticulturally themed interior, a charming nod to nearby Kew Gardens. I've added it to my barguide.london site too!

Top boozer pre football as an away fan - good service and made to feel very welcome.

Excellent service , à really lovely stay ! Thank you 😀

Friendly, easy-going, cosy pub with good selection of wines and beers.

Great experience for New year's Eve

Stunning pub. Mandy who served us made our New Years Eve evening, moved our table as requested. From the quieter dining room to The Library, nearer the band. Perfect timely service all night. Thank you, looking forward to returning.

The Coach and Horses pub in Kew was terrific a great evening out for seven of us We were fortunate enough to meet MANDY who took our order and looked after us Thank you Mandy you are awesome

Had a lovely time with friends. Cosy relaxed atmosphere with in. Friendly staff who were happy to help. Food was good, and general feedback from our group was that they really enjoyed their meal choice. However, some felt the chicken Kiev had no concealed garlic butter sauce inside itself; another concern was the Colcannon. It tasted more like standard mash, as no butter, or cream, cabbage, or onions could be tasted or seen. Toilets were cleaned, Parking is available at the back of the building, which is accessible via a path at the side of the building or you can walk through the building after parking.

Had the most wonderful retirement & birthday family get together and the guys at the Coach made it very special. Great service, amazing buffet (chicken wings, mini burgers and pies got special mention), they couldn’t do enough to make sure we had a lovely evening. A wonderful bunch of people who really know their trade, see you soon guys.

Really nice pub and the fire is always blazing on cold days.

I had made a dinner reservation online for 4 people, when we arrived we were brought to a low table with 4 low seated armchairs for our dinner booking. The table was at seat level so we couldn't sit at it properly for a dining experience. I had raised this with the gentleman handling the reservations however he explained that was all they had. The food was ok but the overall experience was not satisfactory.

Excellent staff, fantastic food and immaculate room. Alicia made us feel very special and the chaps running bar and waiters all deserve a mention. There were a number of football support in the bar and, understandably, they could not make cocktail which I wanted. When the bar calmed down TWO of the barman brought me a cocktail and one was on the house. Would definitely stay again and highly recommend the Coach and Houses , very well managed with well chosen staff. Mike

A wonderful family Christmas gathering with our children and Grandchildren. The staff were ALL most hospitable and personable. The food was great, service was great could not have asked for more. Thank you all at The Coach & Horses

We had a wonderful Christmas party lunch at the Coach and Horses. The food was lovely, often hard to get right with such a big group. The staff were really helpful and always accommodating. Would definitely recommend!

We had an overnight stay while visiting the Christmas lights at Kew. The Coach and Horses is directly opposite Kew and is a very friendly place to stay. The staff are brilliant ,the food was good, the room was comfortable and there was a good atmosphere in the bar. Would certainly recommend.

Booked in for Sunday lunch, whilst staying at coach & horses for 2 nights. Manager showed us to our table at 4pm. But it was a very low coffee type table, which was wasn’t right for eating Sunday lunch! Talked to restaurant manager & after a Quick Look at his computer, found us a window table for 2. We only had to wait 5 minutes to be seated at the better table, which was totally fine! Pub/restaurant had great atmosphere, very good food & service. And the staff were very helpful. Would recommend 👍

Really nice quiet pub with good service who managed to accommodate us quite late at night.

Wow! We recently got married in Kew and our friends and family stayed in the coach and horses. We couldn’t have hoped for more. The hotel was so accommodating, making sure each guest was taken care of. A special shout out it Alicja who was the friendliest face throughout our weekend stay, making sure every single person felt like they were staying at home. Can’t recommend this hotel highly enough - all the staff were incredible!

Unfortunately our restaurant experience was not good - I had booked a table to eat 2 months ago and we were placed in a back room right next to a 6 year olds party - it was noisy and chaotic with bright overhead lighting and not conducive to a pleasant meal. We asked to be moved but were told it was not possible- no apologies and we were just ignored with no one even coming to take our orders. We left and ate at the Botanist on the Green opposite! Such a shame as if we had been put in the Library which was a quiet lovely room I am sure I would be writing a more positive review.

We were 11 people (family) in a very nice room. Some of us were late. There another big table in the room 20 people for a celebration. Very noisy !! We waited 1 hour for our meals. It’s not possible !! And when I asked for bread and butter, the guy told me : ok in 20 minutes That’s a jock !! That’s a shame because it was quite good and the place is nice.

Great service from Mandy. I will definitely recommend you.

Please make sure Mandy, your waitress ther, is well looked after. My wife had a hacking scam on her phone whilst we were there and Mandy was extremely sympathetic and supportive, making her a coffee etc ! We tried our best to find any fault with your hotel but failed utterly - it is EXCELLENT and we will be back !

Visited Monday lunchtime after a visit to Kew Gardens. Cosy, inviting pub/restaurant with comfortable seating. Large windows looking out towards the green. 2 other tables with a dog & baby when we arrived & a handful of guests in the bar area. Great service, barman seemed to be doing everything himself, was very attentive, thank you! Menu was rather limited but there were 2 specials on offer. We had chicken burgers, beef pie & the duck breast. Everything was served beautifully & nice & hot. Enjoyed every bite. Definitely popping in next time we are in the area & will recommend to friends & family.

Mandy is the best I have see In a long time works so hard is well

Stayed one evening, had breakfast and dinner. Cannot recommend this wonderful establishment enough. The staff are amazing, very friendly and helpful, even my dog was treated well, with a lovely welcome pack for the dog. Food, atmosphere and cleanliness of the place really makes you feel welcoming. Can't wait to visit again very soon. Wonderful location too. Thank to everyone who looked after us.

We had dinner and wine. Service by Mandy was excellent. Great atmosphere and good food and drink. I had steak and ale pie and my wife had chicken Kiev.

Effortlessly accommodated 8 adults, a pram and a small Dog for Sunday lunch. Efficient, friendly service. Great roasts and burgers enjoyed by all. Can definitely recommend.

We came for a Sunday Roast with a reservation for 6. We had the pork, beef and chicken roasts. They were all delicious with well cooked tasty vegetables.

Good selection of dishes on menu, tasted great. Friendly service.

The bavette steak and fries with chimichurri was perfectly cooked and presented - incredible! Will be back again soon!

Great roast beef and amazing starters

The food was good, but the real standout was the excellent service we received. Thank you! 😊🙏🏻

What a horrible pub Kew's The Coach and Horses now is. Last month I wrote about the horrible and unwelcoming experience my family had when dining at The Coach and Horses. The landlord responded to that review on here with a complete misunderstanding/misrepresentation of what had happened and made no apology for the horrendous and abusive behaviour of one of his bar staff. Hardly a word of what he wrote was accurate. The landlord also claimed he would be happy to discuss it further. Yet despite several opportunities to do so, he has failed entirely to engage. It's very clear that he was simply irked by a poor review on Tripadvisor - not the first review to point out that the bar staff at the pub are poorly trained and abusive, I might add - and wanted to window dress the review with a quick and misleading reply. He has no actual interest in dealing with the issue or in improving his pub. I visited the pub again this month in an effort to track this 'caring' landlord down, but, surprise, surprise he wasn't there. Just like he wasn't on my previous visit. As Tripadvisor doesn't allow reviewers to respond, I'm doing so here. So... if you like bar staff who are unpleasant, unhelpful and abusive for no reason, feel free to call in at the worst pub in Kew - The Coach and Horses. If you'd like an enjoyable experience with good service and excellent food, I'd recommend in particular The Tap On The Line - a far better pub than The Coach - or any of the other three pubs on Kew Green, all of which are considerably better than The Coach. The sad thing is that a few years ago, before lockdown, The Coach was arguably the best pub in Kew. It's sad to see it fall so far. It was a different landlord in charge then, of course. But if the current landlord is unable and unwilling to train his staff or keep them under control then they will continue to lose custom. But perhaps he thinks having his staff swear at customers is a good thing?

We stayed at the Coach and Horses for our wedding at Kew, with a wedding party of 10+ rooms and were absolutely delighted with the service and friendliness of the staff throughout our stay- always going the extra mile to make our wedding weekend particularly special! The location couldn’t be any more convenient for a Kew wedding.

Very good service and catered really well for a multitude of dietary requirements. The food was of a good quality. The hiccup with parking was quickly sorted out for us. Family and friends appreciated being able to relax and remiss in comfort despite it being a sad day. Thank you to all the team.

We stayed at the Coach and Horses for our wedding at Kew, with a wedding party of 10+ rooms and were absolutely delighted with the service and friendliness of the staff throughout our stay- always going the extra mile to make our wedding weekend particularly special! The location couldn’t be any more convenient for a Kew wedding.

I had the pleasure of staying at this hotel while attending a wedding at Kew Gardens. The hotel's location was conveniently close to the venue. The staff were friendly and professional, and I found the dining options to be good. My room was lovely, and the outdoor area was just beautiful. Overall, I had a delightful experience and would be happy to return in the future.

Sunday lunch with our son. Lovely seats in front of a log fire for pre-lunch drinks, though had to ask for table to be cleared of plates & glasses. Went through to The Atrium for lunch, surrounded by many families with babies/children. Waiter who took our order did not repeat it back or listened to our order. No starter arrived for myself (only 1 ordered) Lamb rack for 2 - on menu but unavailable, Beef alternative arrived but was cold, overcooked and inedible. Pork belly for myself, was assured that crackling was available - just a cold lump of mostly fat, no crackling at all and limited cold meat. After telling waiter, he said chef would provide crackling, it arrived at my last 2 mouthfuls and was really good👍. Both beef meals returned uneaten (same for a nearby table). Front of house arrived, removed all meals from bill and offered desserts, coffees etc. All declined and left for a meal at home from my wife (an Irish chef of 57 years) who said she would have been ashamed to have served such cold fare at an Inn of such repute. As visitors to the area, we returned to our car to find a parking ticket for £110 for parking near the restaurant in an area for residents only. Do tell customers that you have a car park at time of booking please. We hate leaving reviews like this as we ran a catering company ourselves but your staff need further retraining.

Had a very lovely, relaxed pre football lunch with friends. Good food, comfortable table in the library. Manager very attentive (20’s, blonde male) Will come again thank you

Had a fab steak pie last night accompanied by a fine pint, perhaps 2. They could do with more staff on duty - service was slow but very friendly when it arrived.

Luke is a 5 star worker. Gave us the best service and because of him we never felt guilty about spending money.

Team approachable and chatty. Only stopped briefly as a rest bite after a long drive. Beautiful pub and a nice pint

We had a lovely meal, good prices and plenty to eat, in fact I had to have help to eat mine 😁, excellent spaces to eat and plenty of choices to choose from, outside tables and in. Will definitely be back x

Great pub - good food and service - good place for a few with friends. Outdoor seating is nicely done also

Fantastic food, great atmosphere and excellent service by Zoe can’t wait to go back!

Lovely pub, great atmosphere and lots places to sit with friends.

My wife and I visited from the states. Lovely hotel room. We got a delicious breakfast with excellent service from Xavier. The chef is top notch. Had the omelette and eggs Benedict and they were great. Nice atmosphere, would definitely recommend.

Had a wonderful afternoon drink , Claudio served me and my friends and was amazing! Would go again

Restaurant, bar and accommodation are all good. The rooms are comfortable, the receptionist is absolutely lovely and it's very handy for visiting Kew gardens.

We visited the Coach & Horses for Sunday breakfast - they don't do a brunch service on Sundays but it didn't matter as it is effectively the same food, just had to be 30 minutes earlier than we had originally planned (kitchen stops serving breakfast at 11:00). We received a warm welcome on arrival and were kindly directed to the pub's own car park (it wasn't just for residential guests) when we asked where we could park. The staff that we accounted were all very friendly, efficient and professional. The pub is also very welcoming to dogs and even has a Bark Bar for them - full of delicious doggie bones and treats and also towels and blankets for those wetter, cooler days. Would definitely recommend to anyone looking for good value, home-cooked food in a homely, comfortable environment

Zoe was phenomenal and knew the best host I’ve had at the pub. Knew how to direct my order and advised me on the wine list

The whole Coach and Horses experience was exceptional from Alicja? on reception to Mandy in the restaurant nothing was too much trouble. The whole team went out of their way to accommodate us. Thoroughly recommend will definitely return

Very nice food and great pint serving from Claudio. Recommend to anyone!

A lovely place with great staff- especially Brandon behind the bar was very helpful.

Great service really friendly staff and claudio was very helpful and eager to help. Definitely recommend a visit

I recently had the pleasure of visiting the Coach and Horses in Kew Gardens, and I must say, it was a fantastic experience! The pub has a wonderful, cozy atmosphere with a charming blend of traditional and modern decor that makes you feel right at home. The food was absolutely delicious, with a great selection of classic pub dishes and more contemporary options. What really stood out to me was the attentive and friendly service, especially from Claudio, who went above and beyond to make sure our visit was enjoyable. He was not only knowledgeable about the menu but also made sure we had everything we needed throughout our meal. Claudio's warm and welcoming demeanor truly added a personal touch to our experience. If you're looking for a great spot to relax, enjoy quality food, and receive exceptional service, I highly recommend visiting the Coach and Horses in Kew Gardens. I’ll definitely be back!

Quiet nice experience, perfect place for a quick pint and stay comfy in the garden. Claudio was a noice waiter who made feel us home. Recommended

Mandy and Diogo are absolute stars, always provide great service and take care of us. Making the whole pub a really welcoming and enjoyable atmosphere