Claret Jug @ Oulton Hall in Leeds - Phone Number, Reservations, Reviews

Thank you so much to all the team for the warm welcome, gorgeous food, and for the extra special touches made for my daughter at the final family get-together at the end of her 'hen' weekend. A perfect ending before she returns to Italy.

Family trip out to grab a Sunday lunch. Good offer on for 3 courses Staff were friendly and helpful, and made our toddler happy in her high chair. Had the full 3 courses, starters of the mushroom and ciabatta were tasty. Staff accommodated our daughter by bringing her childs roast dinner, with our starter- she takes ages to eat. We all had roasts a mix of beef and pork. Came with a tray of trimmings which was a healthy size with 2 big jugs of gravy. We couldnt eat it all, so they provided a doggybag for chomping later. Sorry didnt get a chance to take a pic of the mains as our daughter nicked the phone to watch kids shows grrr Desserts we had cheesecake and a Clementine tart. Both were nice, but the tart was delicious. As an ale drinker I would have preferred better options as their focus leans towards common commercial lagers. The venue is great too, with nice window views. Overall a lovely visit and a big thumbs up. Thanks!

The picture is an £16 cheese board, yes I am thinking the same as anyone else 🤣…. How they think they can serve this is incredible. Don’t come here for food! They have also ran out of mayonnaise?? How can this get any worse🤣….

Absolutely awful. Lack of staff, super miserable, unfriendly staff there and extremely long wait time for food. Wrong orders, loud visitors and awful experience.

Top place to be. Food and drinks. Service is very good views are excellent will visit again soon.

Great selection of drinks. Good food. Relaxed atmosphere. Nice decor.

I will be submitting my review on Tripadvisor and reporting you to trading standards for the lack of disability access. I.E lift's out of order with no sigh's to inform the public..just ask the staff for a key..only to be met with rudeness. Not to mention the over priced menu. Won't be going back there anytime soon.

Went with my friends 81 year old mum lift was out of order stairs were terrible would have been better putting a sloping ramp in not disability access friendly at all

Very noisy. Full of male golfers, not another woman in there. Waited 15 mins to get served and ended up walking out and cancelled our restaurant booking.

Really disappointed, we haven't visited for some time and we have been reminded why on this occasion. Staff not interested, unfortunately Q hotels have really lowered the standards at this venue

We had a one night stay at the hotel & two rounds of golf.On arrival we met in the Claret Jug and order an expensive drink. There was hand cleaner & social distance queuing for the bar but the golfers ignored it once they gathered at their tables.We also ordered toasties with fries which took nearly 40 minutes to arrive. The fries & toasties were barely warm & as we hadn’t a lot of time before our tee-off time, we decided to eat the food.Two small bottles of water in the pro shop cost me £4, which is disgusting.

£28 per head for a 3 course meal. Efficient friendly service in a nice environment. Very good, would recommend

Absolutely superb my daughter was married at Alton Hall during the day and the night do was in the Claret jug ideal place for a good gathering of families the food was absolutely delicious. We also ate downstairs on the eve of the wedding the food and service was excellent cant recommend highly enough be sure to book so as not to be disappointed

Nice venue for a party but that’s all the 6 foot long bar with two bar staff trying to serve 200 people with overpriced poor quality drinks ruined the night for us shame on the management pure greed on there part took me an hr to get a £6 pint of bitter that would have probably killed me if I’d have drank it never again

The Claret Jug is basically the Golf Club of Oulton Hall.Purchased four rounds of drinks on different occasions and on each occasion I was charged a different price!The outside appearance is shabby and the outside tables need washing down as some off them are drink stained and have green moss growing out of them.Also today Saturday bank holiday we noticed there was a dead bird that had been by the dowpipe drain clearly more than a few days. This was more more than two metres from the door.Continuing on the outside there's so much turf and old grass on the floor this really is the 19 hole.Menu is pricy and limited.Inside was clean though and benifits from sky sports.

This is a lovely place attached to the hotel, staying at the hotel, the first night we just wanted a decent pub meal. This has a great pub menu, very friendly staff who couldn't do enough to help. Excellent hand pull beers from the Osset brewery, food tasty and well prepared, we both had the Caesar salad. Just no atmosphere in the place, overall a really a really clinical feel which just let's it down. Possibly because it was a Thursday night, I'd try this again to see.

Not for the first time, we found ourselves at Oulton Hall with friends for a nice evening away to mark a special anniversary. My wife being a regular at the Hall handled the booking, and room and staff were absolutely top notch. This is specifically for the Claret Jug 'bistro'. Initial impressions continue downward once the member of staff eventually rise from beyond the grave and slumbered across. 'Name?' is grunted. Think Marty Feldman's Igor from Young Frankenstein, but without the charm, humour or suitability of attire. This was the highlight of the evening.What followed was terrible service and attention to detail. Both members of staff were evidently far too busy with other more pressing matters that prevented them from taking or drink order. Or food order. Or even delivering the food once it did eventually get prepared (a very charming member of the kitchen staff was even required to come out and deliver a dish). This timing ensured that we did not receive our courses close enough to allow all four to eat them warm.The food itself was average. Very average, reasonable pub average but at decent place prices. Now I'm happy to enjoy a 'spoons for a curry deal or somesuch, and I can honestly say the staff in your typical 'spoons will be quicker, politer, more efficient and visibly cleaner and better attired (read into this what you will, but swill stained wooly cardigans?).At one stage we were able to flag down one of the staff and plead for more imbibement, which begrudgingly was provided. But only the once mind, and at the cost of clearing away the starter porcelain and cutlery. Oh, speaking of cutlery don't expect a full replacement set after your starter. Or after the first / second time of asking, but the third will see you right.Finally, after convincing them to produce a bill which would allow our escape back to the hall, I was asked how everything was.'It was..... Okay is all I can say' [not wanting to unnecessarily give grief]. 'Oh' Igor replied. I wish I had have given him both barrels now.An added bonus was finding the additional service charge that had been added to our hotel bill after I'd crossed the tip section clean through. I appreciate some automatically include this, but for four?! Thankfully my wife realised, interjected and it was removed without my knowledge.Don't go. Previous visits have been very acceptable, this time I had to apologise to my friends. Zero sense of occasion, very shoddy service, average food, long waits, no drink service and the cheek to add a tip.For the record there were but four tables in, the biggest being a brash group of 8(?) the others being couples or so.

牛排不錯，點了肋眼五分熟，滿意；Ribeye with medium is outstanding. I like it.

The sun was out so we had afternoon tea outside on the veranda .Beautiful sandwiches and cakes with a lovely pot of tea Also had a light lunch prior to this of large club sandwiches which is accompanied with chips where one could have been enough for both of us as ended up having an afternoon nap afterwards in readiness for dinner

Beautiful setting, nice venue building away from main hotel, drinks exceptionally expensive, catering was first class.

Wow, what a dive this place has become! In drastic need of an update (it hasn't been redecorated since it was opened), the smell of stale beer hits you as you walk through the door, the wallpaper is coming off the walls, tables scratched, furniture worn out after years of drunk golfers piling on it every weekend. The manager looked petrified when we asked him for a menu then displayed genuine relief when we said we weren't interested. It saddens me to see it in such a state. Not sure which big chain is managing the place nowadays but God help any of the staff there.

Stale cheese sandwich I think I've ever had and defiantly the most expensive glass of wine I've had.

I've rated this review a 1. It may be little harsh but I've done so simply because a majority of my experience of this venue was negatively driven by the service from staff that could of and should of been rectified straight away. We had 58 guests attend an event. Just some of the things that went on:At tea break, they ran out of tea? We asked for more but was told they would sort in a minute as the member of staff was doing another job sorting water. When we highlighted the break was 10mins only and queues at the tea station were immediate, we were informed that they would need to run across to Hotel to collect some more tea. Hence people went without tea as when it came back the presentations had resumed. We asked for Air-con to be altered, 15 mins later when asked if sorted were told they hadn't had time and she will sort it when she can? Womens toilet were blocked, something I also noted in passed reviews (surely this should get sorted) low on toilet paper (should of been sorted) Someone lost their phone, asked for help to find, know one helped and I found later after looking under seat cushions. When I informed I'd found, I was told Yeah, lots of people lose things out of their pockets on these chairs?!? Most of the time there was no one around to support the day's event and when clearing up no one around to communicate with, had to leave and head to hotel to confirm venue departed and items needing to be shipped etc. Just lack of support and customer care was dreadful. Stayed at hotel and all ok on this aspect. One the plus side food was good. Also could hear discussions and music coming from kitchen, discussions about work load and getting someone else to do it. Poor. Vague about how lights worked. Could of young staff sat on side chatting in coats. Staff member in evening at 12.05 whe we went through to bar told me to start getting everyone out as we only have building until midnight. Was not previously informed of this. Trying to confirm gluten, vegan, veggie menu a chore, asked for soy milk when needed and delivered after needed, asked for this to be prepped for when next needed, same problem.

Recently attended a family get together here and whilst it has a nice view over the golf course, I found it very expensive and not good value. Pint of lager shandy & a glass of house wine £15.00 !!! Not good Yorkshire Value

Visited on the occasion of a birthday party, as an experience I would say.....- Vastly overpriced drinks, get this... at nearly £8 for a G&T we were informed that a slice of lemon is not part of the hotels offering!!!!! you could not make it up!- Terrible buffet, i mean just terrible, food choice poor, ie one type of roll/sandwich?- Ladies toilet blocked- Staff shouting at each other behind the bar, using colourful language, which continued when one member of staff emerged to declare that he doesn't take any S**T from her (nice!)Only positive feature were the bar staff, who despite selling overpriced drinks (with no lemons) were at least polite!!Please think carefully before booking any meal/experience at this venue, save your money and go somewhere else, anywhere will be better trust me!

The beer was good (Black Sheep and Is set Golden Ale) but the rip off prices overshadowed this. Their policy is to add a 10% service charge even for bar service and they said only a manager can remove it but no manager was available until the next day.

Great food and great staff. Would definitely recommend a visit. Service was fantastic and great value for money.

We ate lunch here after a round of golf and were very disappointed in each part of the visit.

Part of a group staying in the hotel and playing golf.

We had our middle daughters wedding reception here.It was the second time for her, but it was everything she expected and more.The food and service was excellent right from us arriving to departing,very good.

Lovely restaurant with stunning views! Food was fabulous and just around the corner from our hotel! Would definitely return!

It's a shame that the extortionate prices have come up the hill to the golf club. £2 for a bag of crisps! Simply disgustingly over priced, won't be back on principle

Came here just with a couple of customers. Had a Caesar salad and a couple of burgers. All came out quick and was really tasty . As golf club meals go this was very good . Nice service .

Had dinner here whilst staying at the hotel. I was later in the evening after playing golf. They were good and managed to accommodate me without booking in advance. But I’d suggest booking. Efficient service and food tasted ok! Steak was nice but perhaps too gristly for my liking? But otherwise very good. I was a bit disappointed there was no option for haddock & chips but fair enough! Plenty other choices though.

the service is very good from the staff if a little slow when busy. Had lunch in the claret jug food was average prices were high for the type of menu and eating on your lap. Pricing In general was higher than expected based on other hotel and golf club prices. evening meals were served in the claret jug again service was little slow food again was average and even sent meal back as cold only to get piping hot chips and another cold fish and mush peas at least get it right the second time. breakfast served in the hotel was buffet style good choice could be hotter as luke warm. staff were general friendly and very helpful. Golf course was in good condition would love to play it in the summer can be a bit confusing few more signs as there are long walks between some holes, played all three courses there something for everyone for a park land style course could be a bit hilly if you are not use to it buggies a god send .

Went last night to watch the Champions League whilst staying over at the hotel. I ordered a burger at 7.35 before the match kicked off, and didn't get it until almost 8.40! The restaurant wasn't very busy and there were others who were served before me, even when I had ordered much before... The chef's had clearly forgotten my order. However I had to ask twice to get an update and also after making a point of how ridiculously slow it was, they offered me a free half pint for the delay, didn't get the impression the restaurant manager was that bothered. Food wasn't bad, I had the beetroot burger... But the wait definitely took the gloss off the evening.

Attended a wedding reception. The location is very nice and an ideal venue for a wedding. However it is quite expensive, we ordered 2 drinks on arrival and they cost over £10. The staff were very friendly but a little slow at times. A warm buffet was served and the food was nice. Struggled to understand what the DJ's on the disco were talking about most of the time.

We stayed at Oulton Hall and had two breakfasts, one evening meal and another evening meal in the bar lounge. The three of us all enjoyed the restaurant, very good service and lovely food.....good portions for the cooked breakfasts. Our meal in the Bar lounge was exceptional for the huge portions they serve - all the food was great and the restaurant seating was spacious enough not to feel 'crowded'......the bar seating was my favourite because of the lovely large/comfy settee/sofa seating which made it very relaxing.

Wiw, stunning restaurant/bar and outstanding friendly staff. Unfortunately there were no tables for us to eat whilst staying over night at Oulton Hall :( but I will definitely revisit next year.

Nice cosy bar and atmosphere, great tv on the wall to watch , staff extremely helpful and polite , food very tasty, good size portions and good price , would definitely recommend it

My wife and I use to come here regular when it was a Devere Hotel and loved the place. Even looked at booking our wedding here. Came here for a golf weekend with friends and unfortunately under Q hotel ownership this place has major gone down the pan. The claret jug was a great alternative to the main restaurant, it's now a free for all buffet. The bar service is slow to say the least, consistently running out of beer and glasses. The rooms are looking dated and wrote "clean me" in the mildew on the bathroom ceiling. Such a shame...

I photographed a wedding reception here so can honestly say that it worked very well for the bride and her wedding guests. The French manager wasn't exactly customer-friendly but I guess he was under pressure.

This could be fab but it's let down by a lack of care - it's scruffy by 10am and the...

Complete shambles doesn't come close. Bit like fawlty towers but funnier if you weren't expected to pay London prices! Took...

My fiends and I enjoyed both midday snacks and evening meals.All very acceptable served by obliging staff.The bar service was...

Four of us had lunch on 8 June. One of the party has dementia so he needed the specials described...

I was the wedding photographer today at Oulton Hall where the reception was held in the Claret Jug. I must...

Went in on a Saturday night, and there was a carvery. Food was perfectly adequate. Staff sere friendly enough. The...

We had a very nice meal and drinks at the claret jug and would recommend this for a snack and drinks or a evening meal as it has a nice feel to it with sport on the big screens during the day and a very good selection of beers and wines,,

I found the noise levels very bad but only because of the flooring. The chairs every time someone stood up,scraped along the stone floor. It was horrendous to try and talk. Carpet would be better but maybe harder to keep clean. Food mediocre. Not enough staff on the bar during busy periods. Long wait for drinks.

Had an excellent lunch in the bar area. I had fabulous Cesar Salad with tender chicken breast and my friend had fish and chips.

The buffet menu was satisfactory with 3 courses. There was a good choice for the main course and dessert. The staff were polite and efficent. The wine and drinks were expensive.

Nice food, great view of the golf course

Ate lunch here on consecutive days during our golf break at Oulton Hall. It is not the cheapest of clubhouses (2 sandwiches and two coffees = £21). Having said that the sandwiches were very good as was the coffee.

Had our evening meals in here as part of a golfing deal. Food was very nice. Staff very friendly. As part of our deal you got 20 % off drinks and any purchases in the golf shop. Well worth a visit

a group of us do a golf break every may and this was are first and last visit the food was poor and they ran out of beer every day I felt for the staff because they can only supply what is in stock

Food from the mini plates was very poor quality. Although lunch time the place was empty. Food was cold. Had to ask for basic condiments like salt

Had all our evening meals at The Claret Jug while staying at Oulton Hall.Food choice and quality was very good.The manageress and staff were superb, couldn't do enough for us.

My friend and I were the only people in the place at 1pm. Apart from the very attentive, helpful waiter, who had only been working there for 5 days, it was a waste of time going there as the food was shocking. We informed the waiter who apologised. We will not be returning!

Dropped in for a drink after a long day, bar staff very friendly and asked us if we wanted to eat, we thought they were closed on Sunday for food so were delighted. Good choice, good price and lovely service just what we needed

The restaurant is great. I can recommend the burger. Well presented and good quality food. Staff very friendly but a little slow at times. Highly recommended when in the area.

Recently had lunch here. Vegetarian options limited but side order salad was huge. Expensive but to be expected at this kind of hotel. Nice views over golf course.

Excellent food and service. Waiter even took the time to show me how to fold a napkin in a Christmas tree shape. Didn't feel rushed at all.

Lovely food - lovely staff - nice wine. Large selection of drinks available. Food was quickly prepared fresh and included in our spa break. Wine was £5.65 (merlot) and £6 (rose) for 175ml glass.

Staff are friendly but often very disorganized -always run out of things from drinks, milk, napkins and change! Expensive for what you get. Captive audience though! Not happy today as turned up for coffee whilst kids have usual 2hrs of lessons (5.30-7.30pm) found Claret Jug now closes at 6.00pm due to 'winter opening hours'. This means nowhere to sit in the warm and get hot beverage for 2 hours!

Ate at the Claret Jug whilst staying at the hotel. The food was good and service was attentive. Some of the dishes we ordered were better than others. I had the fish main, which was very good, as was the cheesecake. My friend had the chicken which was very dry. Very impressed that they had a vegan menu, which my daughter was delighted with.

It was shocking. The management couldn't care less.So no bar open, when open absolutely rubbish there and I mean rubbish. Like no prosecco, no soft drinks other than tonic water.Waiting staff comical they were so bad.Finally I was given chicken in my vegetarian stew. manager failed to take it away hence letting countless others eat the veggie option that secretly had meat. he couldn't care less. I suggested he offered me something else as I had paid £35 for my meal..he came back with 2 quorn sausages on a plate!!!! brilliant! We have been here countless times over the years but never ever going back. I went home hungry and thirsty and I am not overstating it. When the management is bad there is no hope.

We were there last Friday for a 'Winter Wonderland' themed night as our work's Christmas party. The only thing 'Winter Wonderland' was a little white tree in the middle of our table with fairy lights on. The bar was under staffed and under stocked. When we arrived the main bar wasn't even open so they sent us downstairs where we waited 20 minutes to be served only then to have wait 5 more minutes for them to run and get another bottle of gin because the one behind the bar was empty. We bought two bottles of prosecco then they ran out. Who exactly is managing this bar??? The food was atrocious! Hotdogs and beans with bacon in!!! No vegetarian option & after see no what the other 2 veggies got after asking I'm glad I didn't mention it. And all for £35 per head. Never again!

Miserable unhelpful staff, overbooked, food cold and disgusting, management fobbed everybody off with room service which was then overbooked and therefore had to wait 50 minutes for that too.

I attended a birthday celebration with friends after a day in the spa. The restaurant is really nice in terms of decor and the staff friendly. Unfortunately the food was average and for some of my friends very poor. They raised this with the waiter who agreed their dish was not up to standard - why did he recommend it? They gave us a discount but unfortunately it was very small, an insult really. It was a real shame because we had had a lovely day in the spa and this took the shine off the overall experience. I'm really surprised they charge so much for the dishes that are not really up to that standard.

The light lunch we were served as part of the spa deal was obviously plated up well in advance which meant the lettuce was limp and the potato salad was stuck to the plate. Quite tasty but Little Chef could have produced this!

Visited for the light lunch included as part of our overnight Spa Package at Oulton Hall. Service was slow and often not present, we had to wait ages for our drinks order to be taken and for them to arrive as well as the food which was a small salad and fruit type platter. When my other friends arrived slightly later we had to flag the waitress down to order more drinks and let them know they were there. It wasn't very busy so I dread to think what it's like on a busy evening. Keep your fingers crossed they have more staff on or you might be in for a long wait.....

We visit this hotel many times a year using it as a good meeting point for business and pleasure. We were there Saturday lunchtime. Their was a wedding in the main building we had to go into the golf clubhouse for lunch. Club house seemed to be run by inexperienced junior staff who seemed fed up and overworked. We ordered 3 meals that were nicely presented however they were cold and tasteless. The 1st time in all our years visiting your hotel it was awful- is this the Q group hotel standards? We visited Forest Pines the day before - another Q hotel -poor food and service. Very sad as both are really good venues.

This is the 2nd time in 6 weeks we have visited. On the first we learnt that there was entertainment every Friday something that clearly hasn't been advertised to members of Oulton Hall and also that there was only one person behind the bar resulting in a long wait for service.We visited again last night looking forward to watching the Friday night entertainment only to find that this was not on and again only one bar staff to serve. The bar was very busy which was to be expected as Rothwell held their bonfire that night and this brings lots of visitors to the area. People were waiting over 15 mins to be served and any drinks that were from the fridges behind the bar were warm as they were not working.I would like to think that a 4 star hotel would have better service and be more organised than this.I hope to see improvements on my next visit.

We were staying in the hall and I was expecting some pretension but was surprised - food was great and service was quick. The ploughman/s lunch for starters was so big that we couldn't finish our entrees. The pastry on the sausage roll had to be one of the best things I'd ever eaten. It was a Monday night and it was quiet but the one thing I didn't like was that there was golf on the tv right next to us (it is a gold course I must admit)

Stayed at Oulton hall this week and because we didn't want to go out we ate in the Claret Jug twice. A big mistake. Each time we waited over 40 minutes for our food and the restaurant had not many customers/diners. A group of three on a nearby table had waited 45 minutes and complained to the head waitress but her excuse was there was a party upstairs. This should have nothing to do with the restaurant, and we all never saw any party upstairs. The food when arrived was not very well presented and also quite cold and not worth the wait or money. Staff were not interested in the customers and not bothered that everyone had to wait so long. Would NOT recommend the Claret Jug to anyone. Oulton Hall need to sort out the staff and serve better food here.

Came here for a wedding reception in early summer. Drinks aren't the cheapest, but still a great venue.

Had a meal here and detailed some of the problems on my review of the main hotel. The staff seem to need more training, weren't sure how to change a barrel or charge the drinks to my room. The service in the restaurant was slow and the food adequate only.

We were 3 family groups booked in at 15 min slots and the staff were very helpful in arranging tables, dealing with several dietary requirements. They were good humoured but seemed under a lot of pressure.The food was basically pub food at very high prices, not value for money

Lovely evening meal. Service excellent. Couldn't fault a thing. I didn't play golf this time but look forward to next time.

One staff member at the bar and lots of people waiting. You would think at £5 a pint you could employ more staff. Exactly the same happened last year when we visited. Very disappointing

Very expensive bar. Poor and inadequate bar staff. Kept telling us beers were off because they had no gas. Very poor service.

Great atmosphere overlooking a great finishing 18th hole. Excellent to sit outside on a sunny day. Good choice of beers!

We went in search of a quiet corner while staying in Oulton Hall where peace is a rare thing.We didn't find peace at the Claret Jug either. Unfortunately a large party of golfers took noise levels up to jet engine levels; our longed-for intimate evening was sadly drowned out. This is a potential risk for anyone visiting in the evening.The menu is 'club-house', with a good range of uncomplicated meals; we found the food well-cooked and really delicious (the Q burger and veggie burger even had real fresh salad!) and the wines good quality. Service suffered a bit from the sudden appearance of 20 diners baying for food.

Fast service , kids menu available , not much choice for adults but food was fantastic.Real ales available . Bar / Restaurant with outside area.

We decided to eat here during our recent stay at Oulton Hall as we wanted something less formal and more relaxing .We Arrived without out booking but this was not a problem and were offered a choice of tables.The staff were excellent and every one was polite friendly and informative.

Visited at the weekend with my partner. We sat on the terrace over looking the golf course which was lovely. Service was quick and friendly. The fish and chips were lovely, just a tad oily but good portion size. The steak sandwich was nice but the bread was a bit dry and the steak was over cooked....more bread than meat which I always annoyingly find with this dish. Was a good portion size also and the prices were reasonable ish.....around £12 per item.All together with drinks the bill was around £35I'd return but maybe not get the steak sandwich

My wife and I visited the restaurant using the yum yum pizza deal: two stoned baked pizzas with two glasses of wine with a shared salad. The meal was very good value. Both pizzas were tasty. My wife's white wine was not as chilled as she would have liked. My red wine was very nice.

Visited The Claret Jug on a pretty quiet Monday afternoon for lunch, using the Yum Yum pizza deal we had seen online.Very good value - 2x pizza's, 2x glasses of wine and a salad for £20.All in all - very nice food and wine. Good service and very accommodating for us with a very fussy 8 month old!This was an early wedding anniversary outing for us as we got married at Oulton Hall 5 years ago and had our wedding reception in the room above the restaurant so it's always nice to go back there!

Good selection of Beers and food, it was tasty and good size portions! My only issue is was that the service was a bit slow as there was a lack of staff behind the bar.

We had a very pleasant evening at the Claret Jug. The service might have been a tad slow and there was a slight hic cup in the fact that one of the main meals was missed off the order but this was quickly remedied and a coffee plus apologies were given whilst they speedily brought the missing dish.Management need to check out the menu shown on their own site because no starters are appearing and it stated that desserts were available until 18.00pm. We clarified before booking and yes of course there are starters and also desserts( for the sweet tooth person out there we can certainly recommend the cheesecake as it was one of the best we have ever had) All food was cooked well, nicely presented and plenty of it. There were 4 of us and we found that the antipasta starter was sufficient for us all otherwise we would not have been able to do justice to the main course and of course the pudd !Claret Jug accept Taste Card which brings down the cost of food here substantially.Management do though need to have a look at their air conditioning system. It was a red hot evening and the dining room was lovely and cool but water was collecting on the ceiling at various points. It was therefore dripping onto diners seated in certain areas.

Avoid this restaurant if you possibly can. It is truly appalling. The food was terrible and the service was even worse. Walk to the pub at the bottom of the hill.

Great food, and very reasonably priced. Service was excellent. Only point of note would be that the tables are very close together!

Dined here twice in a week - food excellent both times and a great atmosphere. Great views out of a panoramic window across the course and a balcony with seating for pre dinner drinksFriendly bar staff and great customer service from the restaurant manager on the second evening.Will definitely be visiting again on a weekend golfing trip!

Stayed at Oulton Hall for 2 nights and ate here on our first! We were seated straight away and really looked after by our waitress. Great food & wine with friendly service! Reccomend the tapas style platter but maybe between four as we were a tad full for our mains after eating it all between two of us! Very tasty indeed :) Will deffinatley return if in the area again. Thanks!

Had a club sandwich and glass of wine for 2, food was good but wasn't brought with any cutlery (+salad & coleslaw)!! A bit expensive for what it was I thought. Nice terrace to sit out in the sun to eat/drink. Service was a bit slow.

We were here last year and the service was shocking, however as we returned to the same hotel we thought we'd give it another go. We booked early as we have a 13 month old baby. Tonight the service, food, staff friendliness, drinks value and ambience was all excellent. The staff were more than accommodating for our daughter, who'd had a long day and was starting to become a horror. This restaurant is smart but relaxed at the same time which is perfect if you have children. The only downside to this location is that there is no baby changing facilities, but there are plenty of other options such as cushioned benches in the ladies. On top of the great food, there is obviously a great view of the golf course where the sun sets in the evening. What else would you want?

Stayed at the Oulton Hall a few times and always enjoyed it, the Claret Jug is the Golf a course eatery, there being a main dining room in the hotel. It was very quiet when I arrived and a table for one was no problem. Staff might be short at the moment, I seemed to get a couple of training guys.Menu is not that great, I expected more healthy options but mostly the usual clubhouse fayre, nothing special.They do a naked burger which I opted for, unfortunately it's cooked the way the chef decrees which is well done. If given the option, it could have been excellent medium rare!Decent enough portion, and ok value.Plus points? Window table overlooking the 18th, good decor, clean. Friendly staff, no doubt about that.Verdict? Could and should be so much better.

I have just returned from a society golf trip to Oulten Hall. The hotel itself was lovely with great staff but the club house "The Claret Jug" has a long way to go to match it. The customer relations are diabolical and service is slower than I have ever experienced. One guy working on the bar there, I believe his name is Richard, should immediately seek a career which involves sitting in a darkened room and never integrating with a member of the public, or human race for that matter. His whole attitude stunk. Bad tempered, bad mannered and downright rude. They kept running out of all the draught lagers, but I witnessed on two occasions that they hadn't run out they just couldn't be bothered going to the cellar to change them. Each visit to the bar was an ordeal. On the Friday I went up to the bar and asked if they were serving food and was abruptly shouted at with "I'm serving someone can you just give me a minute", which I replied to with "it was just a question, I wasn't requiring service, just a simple yes or no answer". There was 39 of us on this golf trip, with the package that we paid for and the money we spent on food and drink, we spent well over £10,000 so you would think a little politeness would have come as standard. The food was certainly not up to the standard you would expect from such a grand establishment. Overcooked tiny portions that left most of our group googling for local pizza takeaways moments after finishing their three courses. As a restaurant owner myself, I would suggest to the management that you deal with the customer service issues immediately with staff training sessions. Even when it was quiet, it was slower than you could ever imagine possible. And if you are planning to continue serving mediocre food then your prices should be reviewed to reflect that, the lamb burger I ordered on Sunday afternoon was inedible. And a pie is very different to a bowl of beef stew with a little puff pastry rectangle sat on top. Such a shame as the decor is lovely, the hotel and the course fantastic, and the hotel staff and golf rangers are brilliant. Perhaps the Claret Jug staff should spend some time with them and see how it should be done.....

We booked our break at the Oulton Hall complex and we could not fault our stay. We eat and relaxed in the Claret Jug, the food was good and the service was excellent, in fact unusually ALL the staff were great. There were a few members of the team that excelled - Lauren, Dom and Richard, our thanks to all.