Claremont Teahouse in Newcastle upon Tyne

Love this place......I sometimes sneak away from work to grab a sneaky breakfast and a coffee ....love it so much that we are going to book a wedding breakfast next year for a large family breakfast party 🥳

I had a great breakfast with my daughter . Great menu with great service. I wish I was hungrier to eat more 😉

Stood for several minutes beside two empty tables for two and ignored by passing members of staff. Eventually signalled by a person who, from a metre or so, did not speak but raised two fingers and, when acknowledged, raised 5 fingers. We left. Hint for management. Snooty students are bad PR. Talking to prospective customers is a better idea.

Had a lovely brunch today with fantastic service. India was a breath of fresh air and despite being rushed off her feet delivered everything with a smile which really made the experience. The bagels were gorgeous and the drinks were served rather quickly despite how busy it was !! A lad served me my drink and even made sure I had my glass of water refilled!! All in all very attentive and happy staff with top quality service have ensured I will be returning!!

Quite expensive for the quality of food. Also their menu on their Facebook page is about 4 years out of date, so prices have risen quite a lot in that time

Super busy cafe, the service was good and the waitress staff were really nice. The drinks took quite a long time to come out and we had finished with our cakes before they came to the table. The menu for the drinks was really impressive of you are a tea drinker! We wanted smoothies but we're told the blender was broken. The cakes were tasty and the portions were Huge, they were too sweet for us but that's just our personal preference. There was a couple of vegan options and I got the vegan school cake. On another note, the toilet area smelled quite bad and the smell was drifting towards our table, not sure if this was exclusive to our visit but I would ask to sit somewhere else in future if we come back.

Nice coffee, nice desserts and good people 😎☕️

Amazing cafe and staff were brilliant! Definitely made my short stay in Newcastle a memorable one. Would recommend their Dot Bagels selection.

Brilliant Teas and Coffee and food. Anna the Manager and a girl called India working really hard. Well done

My visit to Claremont Tea House was really disappointing. The place looked nice, but the service was terrible. From the moment we arrived, both the manager and the girl at the door were unprofessional and rude, making us feel unwelcome. It wasn’t just me—my friends also noticed the unfair treatment, which made the experience even more frustrating. I’ve always enjoyed coming here from time to time, and the staff used to be wonderful, but today’s experience made me reconsider visiting again. I hope the management hires staff who truly reflect the quality of the place and treat customers with the respect they deserve.

I was really looking forward to visiting this coffee shop, but unfortunately, my experience was disappointing. From the moment we walked in, one of the staff members was extremely rude and unwelcoming. Her attitude made us feel uncomfortable, and it was clear that kindness and good service were not a priority for her. The rest of the experience was overshadowed by this poor customer service, which is a shame because the place itself has potential. I hope management takes customer service seriously and addresses this issue, as no one should feel unwelcome in a place meant for hospitality.

I recently visited Claremont Teahouse and was thoroughly impressed. The atmosphere is cozy and inviting, making it an ideal spot for a relaxing meal or catch-up with friends. The highlight of my visit was undoubtedly the bagels. Partnering with local favorite Dot Bagels, Claremont Teahouse offers a variety of delicious and freshly made bagels with inventive fillings.  In addition to the fantastic food, the teahouse boasts an impressive selection of teas curated by Love Leaf Tea, catering to all tastes. The staff were attentive and knowledgeable, enhancing the overall experience.  Whether you’re in the mood for a hearty breakfast, a light lunch, or just a cup of tea with a sweet treat, Claremont Teahouse is a must-visit in Newcastle. I can’t wait for my next visit!

This is a great spot for a cuppa and some cake - great selection of teas and nice coffee, with really friendly team

Cozy place to have cup of tea I tried camomile with lemongrass .. was good and calming

Had scrambled egg on sourdough toast, with mushrooms and rocket. Really delicious, and very good value for money! Would definitely recommend!

Coeliacs beware- no GF cakes or scones, cafe have decided not to offer them any more . No GF bread advertised on menu but they say they have some. GF pancakes the only offer. Also coffee very weak. Very disappointing.

Splendid. The only downside was the lack of a children's menu.

Lovely food and the best cup of leaf tea in the north east.

Food is incredible (dot bagels need more outlets in the North East!!) amazing selection of teas, but the coffee is a bit average. Service was friendly but slow and forgetful.

"I recently visited Claremont Tea House and was very disappointed with my experience. While the ambiance and decor were nice, I felt that the service was lacking. The manager, unfortunately, came across as unprofessional and dismissive, and I was left with the impression that certain customers were not treated equally. It’s disheartening to feel unwelcome, and I believe every guest deserves respect and fair treatment. I hope management can work on fostering a more inclusive and welcoming environment for everyone."

Fantastic food..gorgeous cakes ..juice teas

Cute, hugeeee range of tea. Vegan cake options

Go to this place most of the week, best English breakfast that I have ever had in my life, the other breakfasts and food is also great, coffees is amazing and staff are lovely

Good Food & Coffee but limited seating during rush hours, other than that would definitely recommend!

This tea house place is the reason why I love England, charming, cosy and amazing selection of teas ! I cannot wait to come back

Very pleasant, civilised and elegant place in the centre of Newcastle to meet family , friends or take visitors to the NE. I'm certain that they will be impressed. A very extensive selection of teas, coffee, hot chocolate and soft drinks on offer, along with superb cakes, scones and some hot food. I highly recommend.

Food is okay. Service is horrible. Seems to be promoted/encouraged to be a meet spot rather than for a solo lunch. Giving 2 stars only because the food was okay and a particular awesome lady. Other staff members aren't. I have been in at least 5 times, (ordered the same things) and the only time I managed to get manageable service was when I went with a group.

Very average full English breakfast served with cold beans. Bacon extremely dry and crisp. Coffee took 20 minutes to arrive, this was later removed from our bill. When complained, the manager apologised and said that they were very busy. Bit of a shame, the other food looked great and most things cooked well. Hopefully their service standard can improve when experiencing a busy rush.

The BEST tea house / cafe in Newcastle. As you walk in you will be welcomed by a friendly member of staff and seated at your table. Order, and you shall receive - both the drinks and the food don’t disappoint. Thoroughly recommended.

Lovely spacious bright tea rooms serving breakfasts, sandwiches and several hot meals. Good coffee. Friendly and efficient. Nice window views.

The matcha they use is very low grade, almost no flavour, poor colour, and was served in a literal pint glass of milk. I also ordered the spanakopita, which ended up being 99% feta with a few leaves of spinach placed on top, served with some slimy salad leaves. We've also found some of the staff to be slightly off with us. Really disappointing, used to love coming here under previous ownership. I hope they make some changes but for now I won't be back.

This is a great place. Good menu, service and atmosphere.... However, the coffee is always cold. Even when we ask for it to be extra hot it arrives at the table luke warm at best. Please heat the cups with boiling water first, it's a shame because this is the only thing letting the place down.

Lovely place but sadly my food was quite poor. I paid £12 for a dot bagel. However, the bagel itself was stale and clearly days old. I also ordered two drinks, only one turned up so I had to chase the second after half an hour.

Very busy for our visit. Nice range of seating. Quick service.

It was the best place to go on my last day in the North East. An unexpected find but truly lived up to reviews I saw once I was sat inside. Service was friendly and food matched that splendidly. Thank you for the good music vibes also.

Lovely Bagel and great coffee, definitely worth a try...convenient for the Museum..

Great place for tea lovers to chill out in a relaxed place

I had a headache and came here for tea/coffee and had their minestrone soup. It was the best soup that I just needed. I felt relieved and finally could enjoy myself. :) Will definitely come back for the soup.

It's really gone downhill. Staff were incredibly inattentive. After waiting for ages, had to go and find our own menus. Then found the waitress flirting with the person who had come in after us, who already had their drink. Literally had to go and ask for someone to come and serve us. Took 40 minutes for that to happen

can get slightly crowded but great service and food nonetheless

Food and drinks are great but the service here is so poor. Staff are sparse in relation to how busy this place is. I’ve been twice and both of these times the food came before the drinks (I could see the drinks behind the counter waiting to come out to us).

Great food and friendly staff 👌

The service here was appallingly bad. I rarely if ever write Google reviews, but I sat at my table for 15 minutes menu closed, ready to order without anyone coming to serve me. I had to go up to the counter to ask if it was table service because staff were literally nowhere to be seen, and the girl at the counter was on her phone when I approached. After this it took another five minutes to be waited on, and we had to ask three times for water throughout the meal before it was brought to us. One of our waitresses (tall with curly hair) was very passive aggressive and unfriendly. Overall terrible service experience, and the food was fine at best.

Lovely staff and a huge selection of teas. Delicious cake and treats. Great place to meet a friend or spend some time working!

Was really looking forward to some food here but I sat for 20 mins after being seated with noone coming to take my order. Menu looked great but unfortunately left due to the service.

Seated downstairs, initially was quite a long wait for our order and subsequently for drinks to arrive (hence 4 star Vs 5). The food was great, the table adjacent ordered bagels which looked amazing but we just had some snack bits which tasted awesome. We used to come when it was QB, one thing that fell short was the tea, it came with the leaves still in and no saucer etc. To remove meaning that the tea was quickly overbrewed. One thing which always stood out was the rigour of tea making at QB, Claremont still use many of the same teas but for some reason don't adopt the brew instructions of the old QB tins and leave the tea in the pots. Recommend to provide a timer to go with the tea pot and a saucer to stand it on once brewed (which seems a mess on and recipe for lots of noise and mess on). Or just brew at bar and serve the ready brewed tea as QB used to do.

Lovely little cafe in the middle off Newcastle near the University and not far from St James's Park. Good to start your day with a lovely breakfast.

Lovely place for food and drinks, it’s very popular so can get busy at times. Very accommodating for dietary requirements. Highly recommend the porridge and ginger peach tea!

Very kind service, delicious food 😋

Absolutely disgusting how bad the service was. We won’t be back.

The atmosphere is great and there is a big variety of teas and drinks, the Cafe is big and nicely decorated. There is quite a few selections of food as well but the reason I put 4 stars is because the food was not as good as I thought and it could be a lot better.

Allows dogs in and is in a prime location. Smashing

An amazingly good bagel, and huge, with great service in a pretty tea house. Loved it!

Really wanted to enjoy this place as I loved it in it's previous iteration and love Dot bagels but the service here is dreadful. Stood waiting to be seated for a long while, ordered tea and scones, the scones were super underwhelming and we waited 50 minutes for the tea to show up and it never did, when we went to pay they didn't realise they hadn't brought us our tea? It's literally the main reason you'd go here. Think training is really needed and service would have to vastly improve for anyone to return, reading previous reviews it looks like any in the last 3 months have noted slow or bad service so maybe try it if you have enough time to kill, not doing 1 star as I'm sure if stuff arrives it's nice.

Serving over 60 loose teas (and other drinks if tea is not your thing) there'll be something you like. Me, I always like an Earl Gray and he enjoyed his Darjeeling but think he enjoyed his cake more. 🎂 Plenty of choice on food front too including breakfast. Upstairs was pretty full so we went downstairs where it's quieter. Fast service fron lovely staff. Seemingly they are going to open a micro cinema in the future 😯

I was initially pleased to see the tea house reopen when it was taken over, but this doesn’t live up to Quilliam’s at all. I’ve been three times since it opened in the hope it would improve, but I’ve ended up always being disappointed. The staff are really poorly trained (and haven’t improved), and just seem to ignore anything you ask. I got a takeout order on my second visit, I asked for a single cup of tea and realised once I left that they’d given me coffee. The cakes are generally quite dry and seem to be left out for days. It’s always busy, which makes me want to give it another try, but it’s not worth the time or money for such low quality and poor service. I don’t really leave reviews, but I’m so disappointed I had to share.

Great selection of teas and nice food for a really good price.

Really want to love it here, lovely atmosphere, staff are friendly but service two weeks in a row was poor - its waiter service but I had to go and ask at the counter both times as noone offered to take an order and they didn't bring the scone at all in the end. Good selection of drinks and the food looks good, but sadly I didn't get to sample!

Lovely relaxing calm atmosphere. Right in the heart of st thomas church and monument 1917 statue and memorial place. As well round the corner is free entry north museum. The service was pleasant and friendly. Two floor plenty of space, toilet facilities. The value of price is reasonable good. Worth a visit if you staying in Newcastle for a day

Great tea selection fab atmosphere

Placing my order took some time as the server couldn't answer my query at the same time as entering my order into her computer.

The atmosphere is great, the tea flavors are beautiful but they main reason I would recommend this place is for there Amazing Italian Hot Chocolate!

Lush dirty chai and the cakes always look amazing with a good variety of gluten and dairy free.

We arrived on a slow afternoon, and it took 20 minutes for our order to be taken, following another 30 minutes until they realised they had forgotten about our order. After almost an hour of waiting, we were finally served. I noticed the staff rolling their eyes, on their phones and the staff overall seemed rude except one lady with curly hair who has exceptional service and responded kindly. I don’t usually leave bad reviews, but almost an hour for 3 drinks is unacceptable.

Visited on a quiet Wednesday afternoon at around 3:45/50pm and it took over 40 minutes to get two teas and a coffee to our table - the service was absolutely shocking considering how quiet it was. Staff did not seem to be communicating with each other and there was only one helpful person who came to check if we had ordered after around 25 minutes of waiting. The drinks themselves were nice, but definitely not nice enough to make the visit less disappointing - would overall avoid visiting in the future.

Food and drinks were fine, but they need to improve the service. We sat for over 20 minutes and the staff had no idea who had been served and who hadn't. If you're prepared to wait, then the food and drinks are fine. Otherwise, just go to any of the other places that know how to serve.

I walked in but didn't stay. The lady on duty gave me such an unfriendly look as she was making coffee and had plenty opportunity to say hello, invite me to take a seat, say she would be with me soon etc but I just got her unfriendly back. Shame as nice space and cakes

Must try if you would like a large variety of tea options. Their coffee is delicious as well, and I particularly like their vegan salt chilli on road bagels. Generally lovely ambiance, although you may have to wait about 20mins to be seated on busy days. Great place to work in or catch up with loved ones!

I like the range of teas on offer here and the attention to detail from staff when serving hot drinks. Decent range of breakfast/brunch food, not tried the day menu.

Lovely place to eat with a huge selection of different teas to drink also coffee.

Dog friendly, table service, beautiful fresh food, able to meet my fussy tea taste with great service. We always visit when we’re in town.

Service can be a little slow but the food and tea are excellent

A dog friendly cafe that I come to again and again. A large selection of teas to try, the savoury food is delicious, and the sweet treats are massive, making them great value and ideal for sharing. Service can be slow at times, but all the positives make it worth it. I am already planning my next visit for a bagel sandwich.

Loved it, great food, tea and service

The best 'artisan ' breakfast ever. 4 of us all enjoyed our selections.

1.30 Wednesday afternoon. We came in to have a tea and snack in this nice looking and vibrant place. Assam tea was good, I heard, but my Earl Gray had two separate tastes - strong tea bitter one and other - artificial cheap cologne citrusy flavour. One on a side of the other. After 40 minutes waiting for two simple sandwiches we decided to leave, Claremont Teahouse forced us to have a nibble in McDonald's. Waste of time.

When you come, you must get the Cherry Brownie and a Hot Chocolate. Put a bit of both on your spoon and it is just amazing. Highly recommend this place, great atmosphere with rustic/antique vibes with a hint of modern touch.

The sausage clearly lets down their breakfast and the bacon needs to be crispy ...well for geordies anyway

Can never go wrong with a dot bagel! The cake was also excellent and my mother thought the tea selection was fantastic but disappointed they weren’t served in bigger mugs. Service was a little rushed and unfriendly but it is a very busy location

Seated quickly, food (toasted sandwiches) and coffee were very nice, service was friendly and at cost that we were happy to pay.

Such a lovely place! I tried the Croque with mushrooms and cheddar! Delicious 😋

Great atmosphere and good food Ideally situated for the Northern Stage

Lovely place, service and atmosphere. Love my French toast with banana. My friend vegan pancakes were a bit hard. Excellent coffee!

Perfect food but unbelievable service. Tooooooooo slow!!!!

First time visit popular and busy will be back

Great! Bought a coke and a bagel. However, I'm giving it 4 stars because I think it's a bit pricey for what it is.

best oat latte i’ve ever had… the bagel was amazing too! lovely atmosphere and lovely staff. will definitely come back again ❤️

Lovely staff, huge & amazing range of teas from both the Indian & Chinese cultures plus flavoured teas. Wide range of foods on offer including full main course plates.

One of my favourite places in Newcastle! Staff are very friendly and work their socks off to deliver great customer service!

تذوقت لديهم شراب الكركديه كان سي جدا ، اما المخبوزات كانت لذيذه ، الخدمه رائعه وسريعه ، المكان نوعا ما ضيق ومكتوم

My grandma and I visited Claremont Teahouse for the first time since it took over Quilliams and we loved it! We sat in a nice little corner away from everyone else and it had a big window to look out of - one of the things I love about the building. There were a wide range of teas to choose from - I tried a fruit tea. It was very lovely and sweet. My grandma had a quiche and I had a posh fish finger sandwich. We both enjoyed our food. The waitress was lovely and didn’t mind helping us with any questions we had! Will definitely return.

Really nice lunch here - and dog friendly too which is a big bonus. We had the chicken schnitzel and fried egg which was really good - highly recommend! Staff were friendly and chatty too.

Came with my sons and fiance, I had dragons teardrop tea , son had rhubarb spritzer tea. Vegan brownie ,fruit scone , pan of chocolate lovely

Mm, lovely place. Only had coffee, so I will be returning for the bagels!

popped on for drinks while waiting for the museum to open . Staff very friendly and helpful drinks were very nice. There are plenty of choices on tea. our son recommends the hot chocolate with marshmallows 😋 thank you

The cappuccino and the scone omg 😳 it's delicious! Order it!

Visited for the first time today and it was a really mixed experience. 2 out of the 3 staff seemed like they didn't want to be there and were difficult to talk to. I ordered dirty fries and a spiced chai tea, both of which were really good! My 4 year old wanted a sausage bagel, I saw there was a bagel on the menu that had sausage, eggs, bacon, hash browns etc for £7.95, I asked the waitress if I could have just a sausage bagel for my son and she said yes. It came and it was a single sausage on a very tough bagel, not toasted, not buttered and when the bill came this bagel cost £7. I asked the waitress if the price was right, she confirmed and looked like she just wanted me to leave so I paid and left but I feel a bit robbed

great atmosphere and lovely staff. The bagels here are always delicious! 💫

Service was amazing. Food was of a high quality and portions were good. Good atmosphere and cleanliness.

Great place to bring people who've never been to Newcastle. It's fun to work your way through the long (hot) tea menu. The tea is brewed carefully and well.