Based on 415 opinions finded in 2 websites
Based on 415 opinions finded in 2 websites
Opinions
My room was lovely and I had a fabulous long bath that was very much needed! The young woman who served me dinner was very attentive and the food was good. However, at around 11:30pm, a very intoxicated man was banging and clattering in the corridor that my room was located on. He was shouting and banging on doors. I opened my bedroom door to find him slumped on the floor between bedrooms. He told me he couldn't get into his room. I went down to reception to see if I could find a member of staff to help, but there were none around. All the lights were off in the bar, and not a soul to be seen. I went back to bed, hoping the drunk guy would find his way back to his room. At midnight, he tried to get into my room, pulling and pushing at the door handle. Again, no staff to be seen whatsoever. I rang down to reception, not really expecting an answer but I didn't know what else to do. Finally, the drunk guy disappeared, but I did feel quite unsafe. The next morning, when I checked out, I explained to the two members of staff on reception what happened and asked what I should do in an emergency. I didn't get an apology. Instead, all I got was a quite startled response telling me that there was an emergency contact number behind reception that I could call if needed. I would have had to squint to read it, quite frankly. Please put some more staff on reception at night time - it wasn't even midnight!
Sam Herbert . 2024-04-15
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A big 'thank you' to Jon & Team. A fun evening in The Gallery for our daughter's 21st Birthday. The staff were efficient & helpful & worked hard to make sure we were well looked after & had a lovely evening. The good food & efficient service was very much appreciated by 12 hungry students. Great venue for a relaxed & informal gathering.
charlottebS1029AF . 2024-04-01
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Lovely pub with some great beers on tap, and a nice quiet room to stay in. Staff were very friendly and helpful.
Richard Pannell . 2024-03-20
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Probably the best roast dinner we have had in ages ! Great service as well , we will definitely be back !
Julie Liddicoat . 2024-03-18
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We booked a table for 8 for a six nations game, All went well with drinks and food but disaster struck about 10 minutes from the end of the game when the large screen tv decided to pack up!! So we were all scrambling for our phones to see if England had beaten the mighty Irish!!! And they did! Just! So, it was a very unfortunate end to what should have been a famous victory!! Nobody's fault of course! Just a bit of anti-climax!
259rec . 2024-03-11
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Had a very nice Sunday lunch. Food was well prepared and good quality and the service was top class. We would definitely book again.
Y7988JTpaulb . 2024-03-11
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The Sunday Lunch wasn't huge but it was delicious I will be back , crackling mmmmmmm
Peter Simmonds . 2024-03-11
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Exellent Meeting/Training Room!!! :) Great Atmosphere!!! :) Great Service Too!!! :)
Caroline Stone . 2024-03-11
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Really fantastic place. I had a one night stay and could have stayed much longer. The room was so comfortable, spacious and had fantastic touches throughout. The staff were very friendly and helpful. Will absolutely stay here again.
Annie . 2024-03-03
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Very good location close to the city centre and the cathedral. Rooms are very well presented and staff are amazing especially Kirsty. Thank you. Fantastic English breakfast 5*.
Jacqueline Clark . 2024-02-28
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We booked a fairly last minute Sunday roast at City Gate. Really happy with our decision, the food was definitely the highlight but it was also well priced and we had efficient, friendly service. Will definitely return.
Colin Templeton . 2024-02-26
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Fabulous rooms - lovely boutique style and the welcome port and shortbread biscuits were very welcome after a long journey!
Amanda Coombes . 2024-02-26
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We had a warm welcome from the very accommodating staff here. This is one of the best places ever to eat gluten free fish and chips!!
Anna Schlapp . 2024-02-21
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Me and my boyfriend came to stay for Valentine’s day and it was the best hotel room we have stayed in, affordable and yet it looks so luxurious. The two ladies who were working that night I never got your names were so kind and helpful. I myself work behind the bar at a hotel so I know how tough the job can be but they were amazing. Room was as incredible as shown on pictures, super cosy, clean and the ceiling shower in our room was just 10/10 relaxation. We literally wanted to stay in that room forever. Food was delicious I had the Pan Fried Chicken and my boyfriend the Mushroom Pie, breakfast was also very tasty. Would highly recommend for a romantic getaway. Lovely atmosphere.
Klaudia Krupska . 2024-02-17
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Friendly staff but unfortunately the room was not as described - shower didn’t work properly (most of the water still came out the bath tap despite being on the shower setting), toilet flush panel was broken, dangerous plug socket was coming off the wall and the milk provided had gone off. A shame as some of the other touches were thoughtful (eg port glass and flapjack pieces).
Sarah Bell . 2024-02-17
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On Tuesday I had luch at City Gate in Exeter with my toddler. After the warm welcome we ordered lunch, staff was kind and helpful, the menu was great for toddlers too! I really enjoyed my steak and chips, it was exactly how I asked to be done. The atmosphere was cosy and the fireplace is nice there. We’ve been here before and it’s always nice to return!
Gubik Marta . 2024-02-16
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We had a staff party for the second year in a row here and it was perfect again! We used the Cellar Bar which is a great venue for some drinks, some food (various party platters), and some music and dancing! Our personal bartender Ollie was super friendly and quick, and gave the organisers regular updates on bar tab. Also helping out was Maisie who'd come down from upstairs when it got busy. Thank you both for looking after us so well :) and thank you to the team for booking us in and dealing with nut allergies and veggie options. Only suggestion would be having separate signs for each individual food platter so guests can figure out quicker which is which rather than the whole list together.
Eilis Hannon . 2024-02-15
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We hire on of the rooms for a private event and it couldn't have gone better! Jamie replied immediatly to my initial contact email and he was super helpful throughout! On the day, the room was perfectly set up, the food was amazing and service was perfect. Cannot thank them enough for facilitating the event at such short notice.
Victoria Veber . 2024-02-11
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This hotel was an amazing find. Really close to the city centre, well decorated, comfortable, and the staff were really nice and friendly I would definitely come back.
Alison Hopkins . 2024-02-09
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Great stylish pub with rooms with great food, friendly staff and very central! have stayed here several times, its great value.
Carine Harrington . 2024-02-05
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Great stay - we'll certainly look be back! Great relaxed atmosphere
Maggie Shute . 2024-02-02
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Booked a table 5 days before. Had a call ONE HOUR before to say that the kitchen was closed as they had a wedding so our booking had been cancelled. Will never visit again because of this! Even had the nerve to email me the following day asking how my visit was!!! This was going to be a birthday meal for my sister who was staying so we had to find somewhere else. Luckily we had a lovely meal at a restaurant just down the road.
Knittypink . 2024-01-21
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Great Sunday lunch when visiting our son at university. Lovely environment, good location and fab food.
Michelle W . 2024-01-20
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Nice decor along with comfortable furniture, a very nice pint of Guinness by the fire, will definitely try the food next time.
Slim jim . 2024-01-18
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Visited with a group for an informal meeting and drinks - our first visit. We were made very welcome, service was great and it has a lovely, warm atmosphere. Will definitely be back and would recommend.
Hilary Thomson . 2024-01-10
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Place, warm welcoming, posh, I like it
naturopatia millenium massage . 2024-01-09
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An excellent Sunday roast, supplemented by good service. The restaurant is spacious yet welcoming.
Neville P . 2024-01-08
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The rooms are very luxurious, comfortable, and clean. The food they've served is absolutely organic and excellent! My only issue is the service. When I called City Gate Hotel that I'm near, the service lady on the phone gave me the wrong direction that unfortunately got me lost for quite some time and later admitted she doesn't know the area around city gates hotel. It was a total disaster and shows the lack of education. Overall, I recommend this hotel to everyone as the food, the room and the people are very friendly.
Kami Tenchi . 2023-12-27
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We reserved a table on the City Gate website for six people to meet for drinks on an evening before Christmas. This process was very easy to do on line. Confirmation and reminders were emailed to me before my visit which was reassuring. When we arrived the staff were very helpful in letting us have a choice of seating. The bar staff were friendly and welcoming. There was a good selection of real ales including several draught Christmas ales. We had some bowls of chips as a snack and these are well worth trying. Some of the best the I have tasted!
Trek17359370479 . 2023-12-20
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Busy thriving pub ! Much larger inside than it seems ,only one good ale on the bar and it was a Hanlons !
Andrew Byrne . 2023-12-12
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Rip off! £40 a head - food was over an hour late for the first course and then took 45-60 for the next course to come out when we had finished. I wrote that I had allergies when booking however this wasn’t adhered to and I was given food that would have given me a reaction had I not checked it through. I was then only given one option as an alternative. The turkey was incredibly dry, we were given two potatoes, one stuffing ball and one parsnip with a tiny bit of swede each. The dessert was tasty however absolutely tiny! Was maybe the width of two fingers and ten centimetres long- when you think that it cost the equivalent of £13 a course it was definitely not worth it. We were offered a free drink as an apology for the wait which then took over an hour to get! Genuinely don’t waste your time for a big event.
Venture31716115724 . 2023-12-11
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We love the city gate Nice feeling and situation. Good for all seasons and occasions
Martin Broom . 2023-12-11
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Nice venue, however the service was incredibly slow considering we all prepaid £40 for three course. The starters were an hour and a half late. The communication via emails was also poor and the staff had no access to amend any orders, had to be from the manager only, who seemed to never be present.
callumbQ8526JW . 2023-12-11
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We went for our Work Christmas Do, we were all there in plenty of time, asked by the staff to sit down for 6.45 there was two larger tables in the back of the pub, one for us and another for another group, we were all seated by 7 and had drinks, we waited and waited for the starters to come out, but nothing happened, no one came to say why we were not getting our food, our manager had to go and find someone only to be told that they were short staffed, the other group were also waiting, we finally had our starters at nearly 9oclock which were very poor, supposed to be Duck Rillettes, it was a very poor it was basically Duck meat and onion in a small pot and two stale pieces of bread, I had to ask for butter just to make it able to be stuck to the bread, but buy this time we were so hungry that I ate it, the main came out which was ok, Christmas dinner but again small portions I think not had two Brussels Sprouts which were like bullets, and finally, the desserts, mine was a chocolate mousse which looked like it had been sat for ages as it was very watery and unpleasant, I didn’t eat it, we were very disappointed with the hole experience, they couldn’t cope with so many people, other people that had come in to eat at the front of the restaurant were getting fed but both of our group and the other larger group were just left waiting, they couldn’t even bring us out some bread to keep us going. Wouldn’t recommend them for a Christmas Party!!
Paula C . 2023-12-10
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We had a wonderful lunch at City Gate, the waitress and staff generally were so accommodating and helpful. The food was top notch! Will definitely be visiting again soon.
868beck . 2023-12-10
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Very friendly staff and great vegan options on menu. Will definitely go back. Food was excellent.
Rebecca Fox . 2023-12-05
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Great service friendly staff our Christmas Meal was lovely and enjoyed by everyone thanks the city gate.
Richard p . 2023-12-04
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Great location. Warm and comfy in the lounge. Food and service was excellent.
Neil Luscombe . 2023-12-02
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Really great Sunday Roast, with wine by the glass and good service
Nicholas Keat . 2023-11-29
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Me and my girlfriend had our little ones gender reveal here and was honestly amazing, everyone had a great time. Lovely place and amazing staff! Would highly recommend to go here if you have a large group of friends and family or for food! Proper gem of place. Thanks you!!
Tom A . 2023-11-24
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Good to meet up for drinks. Some nice private areas if you are in a group. Nice atmosphere, even on a Wednesday. Just beware of parking as you have to pay in all carparks after 6pm now
EmPower . 2023-11-21
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I had the Special of the Day - market trout. Small piece of fish for £20 that was very dry, and I felt like it had been under the heat lamps for awhile. Slow service. I would suggest going elsewhere in Exeter. Fur coat and no knickers place.
Stuart Mackintosh . 2023-11-18
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Perfect ambience, sat by the fire and had a Baileys coffee pre lunch. Staff were friendly and courteous and seated us in the restaurant with the menus. So much to choose from. I had the Toad in the hole with broccoli it was huge and beautifully cooked. followed with the Fruit crumble and ice cream. We will definitely be visiting again
Joan Holton . 2023-11-16
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Excellent food Ready to watch the rugby world cup final
David Best . 2023-10-28
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Youngs Brewery Pub, with a fantastic Bistro attached. Had Chicken Liver Paté to start, which was excellent, followed by a gourmet sausage Toad in the Hole for main. The main was the star of the show, and was not only delicious, but was a really generous portion for the price and quality: just what was needed on a rainy autumn day.
JC_9312 . 2023-10-24
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Enjoyable date night here - great service, food and wine. Dessert cocktails were great too. Quiet despite being near the city centre - but it was a Monday night!
Gareth Brown . 2023-10-24
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Me and my newly wedded wife held our wedding reception here a few weeks ago, and everything was just perfect!! We visited initially a year ago, checking out various venues to hold our reception here, and everything fit the bill (seperate area for afternoon dining, private downstairs cellar bar for the evening). Throughout the next year, Jon the events manager helped us plan and organise everything and make our ideas a reality. Fast forward to the big day, and it all went perfectly! The food was outstanding, the staff were all wonderful, and all of our guests had a fabulous time. Jon truly went above and beyond to make our day run as smoothly as possible. If you are looking for a venue to hold your wedding reception, look no further. You won't be disappointed.
Matthew Wolfenden . 2023-09-30
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Me and my newly wedded wife held our wedding reception here a few weeks ago, and everything was just perfect!! We visited initially a year ago, checking out various venues to hold our reception here, and everything fit the bill (seperate area for afternoon dining, private downstairs cellar bar for the evening). Throughout the next year, Jon the events manager helped us plan and organise everything and make our ideas a reality. Fast forward to the big day, and it all went perfectly! The food was outstanding, the staff were all wonderful, and all of our guests had a fabulous time. Jon truly went above and beyond to make our day run as smoothly as possible. If you are looking for a venue to hold your wedding reception, look no further. You won't be disappointed.
Matt B . 2023-09-30
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We so enjoyed staying at the City Gate. Primarily due to the warm welcome, friendly staff, fantastic food, gorgeous room, delightful interiors and great location. It couldn’t have been more perfect!!
GabbiPhilpot . 2023-09-25
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The venue is absolutely stunning with staff going above and beyond. Special shout out to Jon who helped me plan and coordinate the surprise and contacted me in moods that helped keep it a secret. Will definitely go back.
Jade and Witold . 2023-09-05
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Delicious roast dinner. Beautiful outside area. See you again.
A Birch . 2023-09-05
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Had a nice Sunday roast in here. Trimmings you don’t always get (red cabbage, root vegetable mash) although strangely no green vegetable.
Jon Locke . 2023-09-05
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I would highly recommend the city gate . We had an amazing day . From the very start Jon was so helpful his friendly approachable manner makes you feel at ease . He talked us through the menu which was such a help as you’re...
Jane M . 2023-09-04
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Another great Sunday lunch at City Gate
Mark Peacock . 2023-09-03
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Well this was a find. We thought we were at a different place when we wandered in and sat in the rear conservatory. However we had a fabulous meal that came to £82 for 3 course with 2 large wines. A lovely seasonal menu was...
CZLB . 2023-08-14
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Came here for a work party. John and the team looked after us brilliantly. It was well organised, tasty food & staff were helpful & polite. Outside garden area makes a great party venue for a large group & the pub is really convenient for...
Joanne W . 2023-08-03
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We were the entertainment on Saturday night, the staff were fantastic,so friendly and please to help us at the end of the night. Plus the food was so good 👍 Great place to hold any party 🥳🎉
chris chambers . 2023-07-16
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Love city gate. Amazing food, great drinks, and the staff are lovely.
Ollie Lindsell . 2023-07-11
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A super cute pub/restaurant/hotel that you should definitely check out!! Their garden is quaint and lovely to eat in in the summer. The nacoise salad was really refreshing (and vegan!) and the garlic dip that came with the triple cooked chips was so so good. Exactly what we wanted!!
Lucy Cotgias . 2023-07-07
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A massive thanks to Jon for helping us throw a fantastic office party. I cannot rate him and the other staff highly enough. Everyone commented on how nice the food was and how beautiful was. If you're planning an event in Exeter, this is the...
natashafD7147QQ . 2023-06-30
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Friendly staff, tasty food, quick drinks service. Nice area outside for socialising with plenty of seating.
Vic_Holiday . 2023-06-30
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We had our staff summer party here and have been a couple of times now. Really friendly staff, lovely decor and outside seating area is nice. Food is great and they cater for people with allergies. Highly recommended!
paulwB5925VN . 2023-06-30
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We have had several work parties here and the City Gate have always been very helpful, especially John and his bar staff. They ensure that you have a great time and there are many options for drinks and food. The pub has a wonderful atmosphere...
B5820TJclairel . 2023-06-30
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Beautiful food - generous portions and taste wonderful. The garden is looking lovely at the time of year and our team enjoyed the 3 courses. Jon was so accommodating with booking and his team are a credit!
Emma-Louise Browse . 2023-06-24
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Wonderful place, excellent attention, food and environment. We enjoyed a lot with my friends and will definitely return! Great job everyone at City Gate! ♥️
Lumi Centurion . 2023-06-18
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Friendly helpful staff, very nice lunch good location , pleasant beer garden.
Mo Greet . 2023-06-16
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Didn't eat here but had a beer. Good service. Good beer. Nice beer garden. It was earlier in the day so wasn't massively busy but lovely place and would go back.
daniel greenway . 2023-06-15
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My wife and I stayed here for 3 nights over the Spring bank holiday weekend. Room was very nicely decorated. The bed was a very large king size. Very comfortable and nice linen bedding. We slept well every night. Good shower. TV had all the sports channels, which was a great bonus. Nice bathroom with good shower and big fluffy towels. The air con was a bit hit and miss but the excellent staff did all they could to make us comfortable. The breakfast was superb with lots of choice. I had the full English every day. The poached egg done to perfection as was the bacon. All items on the plate were good quality. Service was superb. We also had food on a couple of evenings and everything we ate was superb. Every member of staff we encountered were friendly and efficient. They all seemed very happy to be providing an excellent service and seeing the customers appreciating their great service. The excellent service and wonderful quality of food and accommodation made our weekend We won't be staying anywhere else when we return to Exeter. Thank you everyone who served us. You were fantastic!
shakespiers . 2023-06-01
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Ordered crab had four or five flakes of white meat on it, 10grams being generous. The prawns were mushy (going off). The manager was not available, no one else had authority to help. 35 minutes later no one available, but another person waiting 20mins to complain. Meal already paid for, won't go back!
Piers Motley-Nash . 2023-05-28
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Attended a work event organised by Jon, the event organiser, and it couldn’t have been more perfect. The location of the cellar bar is perfect for a private event and the staff were so incredible and kind. Food was delicious! City Gate in general is a lovely location with great quality food & drinks, and lovely staff!
Bethany Cookson . 2023-05-27
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It's quite pricey and the quality doesn't really justify it.
Ciaran Brooks . 2023-05-26
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Brilliant place, staff wonderful, lovely food.we were celebrating my nicecs 18,th there, the spread they put on was lovely. Love love love xxx
Nino Regan . 2023-05-25
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We went as a group of 10. The staff were amazing. I had originally booked a table inside and then as the sun was shining they called me to check if I would prefer to be outside. The garden is beautiful. The food was delicious, great portions and everyone loved what they had. I can’t fault a thing and can’t wait to go back.
Tracey Clark . 2023-05-21
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My sister and I met for lunch here. We were seated in the conservatory part , sunny day and was glorious with the doors open. The guy who served us was friendly and helpful, we were unsure about our choice of wine and he gave...
jooles14 . 2023-05-21
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Great atmosphere in this pub. When we went yesterday we were lucky as they had live music which was really mellow and enjoyable. They also had a real fire. The drinks may be a bit pricey but overall I enjoyed it a lot. The service is also good, staff are helpful and friendly. There is also disabled access via the entrance round the back garden.
Anna Harvey . 2023-05-06
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Good food shame about the service. Second time we have been! Ordered 5 mains and a starter, to be served at the same time! Second time they got it wrong and we waited 75 minutes for our food!! Just burgers and a salad!!
143leet . 2023-04-29
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Best real pub in Exeter, Excellent range of beers and larger, friendly staff too.
Mark Penfold . 2023-04-29
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Jon and the team kindly looked after all 60 of us last Saturday. The back room was generous and had sufficient space for us all to enjoy a seated dinner. The food was good, service excellent and we were thankful to have found such a hospitable venue in the city centre.
Tom Walsh . 2023-04-26
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I really enjoyed my stay. John , richard and immy and all other staff were really lovely . The garden at the back is really lovely and cosy. Drinks are a little bit pricey. My criticisms are that the rooms are not accessible for those with accessibility issues and also can feel a bit cramped.overall had a nice stay and the team was lovely. Thank you
dee k . 2023-04-22
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What a perfect area for a work get together, very well looked after all the way from booking to the end. The food was delicious, went down an absolute treat by all, and the venue is just beautiful. The most amazing place for a work...
Kayleigh G . 2023-04-16
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We hired the cellar bar for a birthday party. What a lovely venue it is, you have the whole place to yourself, which includes a bar. The food was as always wonderful. Great snacks to keep our party guests energised. The staff were also so...
Clare F . 2023-04-16
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A nice atmosphere. A little on the pricy side and the rooms are echoie so it doesn't take a lot of people for the place to be very loud. It can be hard to hear people on the same table sometimes
Rob . 2023-04-08
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Nice feel to the pub. Really nice on the inside. Great food. Not a lot of seating for just drinkers. A bit expensive overall.
RevolutionRowles . 2023-04-06
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It was OK. Served with lipstick still on the glass. At £8 a pint, unacceptable.
Rob Whyte . 2023-04-04
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Hosted my leaving party here in one of the gorgeous private rooms and I can't thank the team enough for looking after us so well. The food was great, service on time and the events manager Jon did everything I asked for. Thank you for...
tuesdaysc2015 . 2023-04-02
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We had a fantastic evening meal on Sunday night. The staff were all very friendly and attentive. They were always available if needed without hovering or interrupting. The atmosphere was lovely and chilled (perfect for a Sunday evening). The table was wet beautifully. The wine...
Steff1308 . 2023-03-13
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Nice pub, bit pricey decent food
rhaa Monkey . 2023-03-10
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We stayed in the City Gate's hotel rooms just for one night and it was lovely. We enjoyed some cosy drinks in the bar by the fire, had a quiet and comfortable night in a really lovely room with good black out curtains, and had a lovely breakfast. Would definitely recommend
Beth . 2023-03-03
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Nice building and decor, big covered courtyard area and v close to city centre, however, they dont seem to realise that over-priced beer, under-poured by indifferent bar staff went out of fashion years ago.
Paul H . 2023-02-24
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Food was great. The vegan tomato soup was awesome
Carl Boyens . 2023-02-24
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A much needed port of call and a very nice port I had too.
Mick Cockram . 2023-02-14
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Had looked online and their website advertised a roast sharing platter on a Sunday. We came early evening and this was not available and just a limited evening menu. The game pie was wonderful however and we were not disappointed in the quality of the...
Baszunia . 2023-02-09
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Found this pub/ restaurant by chance, ( asking a local with a dog in the high street for dog friendly eating areas) . Wow! couldnt fault it, lovely roomy seating, excellent attentive staff, super dog friendly and the food was to die for, went back...
DSE_2352 . 2023-02-08
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We went for a birthday party last night, I was really impressed with the vegan options, the sage and butternut squash risotto was absolutely delicious, I loved it. Atmosphere and service were great. Thanks for a good night 😊
Ami Sophya Leggett . 2023-02-05
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Superb. Everything from the bar service to the food was brilliant. The evening ran smoothly and we were very well looked after.
alextH105YW . 2023-01-29
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Really enjoyed my visit here good service and great food. Of you're here for Sunday lunch If recommend the belly pork which was gorgeous..
Henry Willis . 2023-01-23
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This was our first Christmas Day dining out and in The City Gate. From the moment we walked in to the moment we left, we were so looked after and made to feel special by all the staff. Nothing was too much trouble, the staff...
miaalner69 . 2023-01-15
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Great night out with people more our age great night will be back next year on the Saint's Rugby weekend as normal. X
Stephen Edwards . 2023-01-06
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Friendly staff. Excellent fish and chips
Peter Andrews . 2023-01-04
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Had a great Christmas Day meal with the family. Excellent service and stunning food, perfect portions and amazing quality. Thanks city gate for a perfect Christmas Day
alistair m . 2022-12-29
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