Chocolate Bar Cafe at York's Chocolate Story in York

Had a great tour at York Chocolate Story yesterday! Pip was our guide and they were excellent - A wonderful mix of fun, cheeky and knowledgeable! It was really interesting to learn of all the ways chocolate got started in York and we were provided with a great selection of treats along the way 😋

Great tour of the York Chocolate Story. Our guide was Josh who was absolutely brilliant and very informative 👍 - ooh and lots of tasting and treats,even made our own white chocolate lollies. We can 100% recommend a visit. Also shout out to Kate in the shop who helped us with a query.😄.

Me and My Girlfriend Popped into this shop the weekend just gone and the staff was lovely the smell was perfect, we purchased the attached Items, Finished the Callets Within 48 hours to go in and purchase more today, Great Place to see if your in York we hope to next time do the tour! #factory #Chocolate #dairy #chocolate #York #Sweet #treat

Well what can I say absolutely brilliant I am on short break with a young adult with autism who I support. We did this chocolate tour and it did not disappoint free samples and very informative from how it all started to where we are today with chocolate. The tour guide JOSH NOT DEREK LOL (tour joke) he knew what he was talking about and was friendly and made the tour with laughter. Down side didn’t expect cash to buy tickets so would recommend buying them in advanced plus you get pre-booking discount

Enjoyed the tour really worth it would go on it again josh was a great tour guide

We visited the York’s Chocolate Story recently and had an amazing tour with Rachel C. She is truly an artist of storytelling. We travelled an entire era full of chocolatier and indulged in lot of sweet treats. Also we would like to specially thank Rowen at the reception for the suggestion of taking the tour.

Really informative and very tasty tour. Even though we’ve eaten York’s chocolates all our lives we never knew their story until now. Your guide, Owen was excellent and helped us make some delicious lollipops at the end! :)

Beautiful place with incredible products and helpful staff. They are not cheap but you get what you pay for in richness and flavour

rachel c was amazing, made the tour super enjoyable & was hilarious!!

York's chocolate story was really good. Very fun experience with lots of chocolate on offer.

We lost £46.50, we weren't allowed in for 15 minutes late, and we stood in queue for 20 minutes waiting to get in.

A sweet experience, we were just wandering around York and one of the staff were advertising the tours so we decided to see what it was like and we we're not disappointed, it was a very informative and interactive tour and our tour guide Lee made sure people were involved, the samples were delicious and the make your own chocolate was a nice touch, would 100% recommend a visit, tours are every 30 mins.

Actors were good, host was very engaging. However the experience let them down, very very small and basic inside and the tasting chocolates were basic such as a kitkat so nothing particularly noteworthy. Compared to other similarl experiences like cadburys world or even the other chocolate making center in York, wouldn’t reccomend as much.

Excellent tour with Josh - impressed! Very informative and engaging. Would recommend!

Our guide Tyler was lovely and informative. As 2 adults we had a great time here, found out lots of interesting things about the history of chocolate in York, loved the faux shop fronts, enjoyed all of the samples and enjoyed making the lolly at the end. Would recommend :)

Great way to spend an hour or so when in York, plenty of samples too! Guide was great, that's Alix with an I NOT E!

Excellent tour experience; informative and fun. Tyler was great at maintaining a positive energy through the tour despite only two of us being on it.

Fantastic, fun, and full of chocolatey goodness! We thoroughly enjoyed our visit to the York Chocolate Factory Tour! It was both informative and entertaining from start to finish. Owen was absolutely fantastic — he brought the tour to life with great energy, fun facts, and lots of interaction. He really made the experience memorable and engaging for all ages. The freebie chocolate at the end was a lovely touch and very much appreciated. A great activity if you’re in York — highly recommend!

I would recommend this for children. Rather disappointing for the four of us. Our guide was very hard to hear. Perhaps if we could hear everything we might have enjoyed it more. We had hoped it would be more hands on and practical as well based on what we had read about it.

We absolutely loved our Chocolate experience! The tour guides were super friendly, helpful and funny. We rolled our own truffles and it was the most memorable experience to us and to our children. We would highly recommend to anyone who wants to learn and explore more about chocolate.

I was thoroughly surprised by how good this experience was! Lots of interaction parts, lots of samples and all around just good fun! I would recommend this to anyone visiting York!

Loved the experience here. Liz was our guide, was very passionate, jovial and engaging with the tourists. Employees like that really make a difference even if the experience is normal. Will definitely recommended.

We visited as a family of four and we thoroughly enjoyed the experience. Our tour guide ‘Austin’ was very knowledgeable and has excellent presenting skills and was very personable. This lad will go far and needs a raise. The tour was an hour long but due to moving from room to room to cover different subjects and having bits to eat or drink in each one it broke it up very well so never dragged. The content was just right, very interesting and delivered in an enjoyable way.

We went several years ago and enjoyed it so when we decided to take our 6 year old grandson to York for the day, visiting the Chocolate Story seemed a good thing to do. We were not disappointed. We had a brilliant guide called Lee and we all enjoyed our experience. We can highly recommend and will be back again in the future.

Good experience..interactive and they get to eat some variants of chocolate.. Loved the talking frames...felt like Hogwarts portraits..

The tour is fun, but the staff really made the experience- our guide was very knowledgable about chocolate and the history of the local area, and was generally very welcoming and helpful. The truffle/lollipop workshop is definitely worth doing if you can! We booked in advance.

Have to be honest and say when we first got in to the introduction area of the exhibition I thought it was just going to be a Cadbury World rip off but it turned out to be much more entertaining and interactive than I thought it would be. Our guide Josh was fantastic. Highly recommended.

Great visit during Easter hols 2025, tasty samples and interesting facts about chocolate in York provided by tour guide Lee, who was brilliant.

The tour was fantastic. Amy was a lovely host and very informative. The activities you do are fun and it's really worth the money. The tour is suitable for all ages!

This is a great, really interesting, and engaging, fun activity. We knew the different sweet manufacturer brands from our childhood, so it was great hearing their origin stories being bought to life by our guide, Alix. Lots of different, great moments, all very well presented. Definitely recommend.

Brilliant,get given lots of samples

Lee was an enthusiastic and knowledgeable guide. Thanks for making it a fun visit. 😃

We had a great time at the York Chocolate Story. Our tour guide, Austin, was fantastic. He explained everything in a very interesting and fun way. The tour was very engaging and we got to eat lots of chocolate!

Lee was fantastic and clearly enjoys his job and enjoys learning about chocolate, as his knowledge was fantastic . He also made everyone in the group feel included.

Absolutely brilliant day! Really enjoyed it! Super engaging, loads of fun facts and a LOT of yummy chocolate to taste!

Seemed pricey, but a really nice overall experience for our fam (2 kids, 3-8). Austin was a great guide.

Me and my 9 year old son loved every minute of the Chocolate Story and our tour guide was great. Loved the many chocolate tasters.

Our tour guide Alix is amazing!

We went on the tour with our 4yo and 6yo kids. They were excited to make their own chocolates. Unfortunately, it was 50 minutes of talking about chocolate and tasting, and only the last 10 minutes were Make-your-own chocolate lolly. Bit disappointed by that and got a little bored with the talking parts and couldn’t focus well as the speaker was speaking too fast. I think she wanted to fit everything into the 1-hour slot. The speaker was friendly and accommodating though.

With my best friend we did the Easter family Masterclass experience and it was amazing. We were with Robby who did an amazing job, he was kind, polite, very professional and funny. The price was perfect for what we brought home and the experience. A lovely place, lovely people, you will have a fantastic moment here without a doubt!

It was our first time visiting York as a family, and we found this chocolate-making experience on Google. Both of our kids, aged 8 and 17, absolutely loved it! They’re both big chocolate lovers, and it was a fun and memorable family activity.

Brilliant staff. We cannot thank them enough for all their help in getting 9 of us onto the prebooked tour. We arrived in two groups of 4 and 5. Unfortunately the 5 (grandparents with the 3 grandkids) got lost and arrived after book in time. The staff were superb and enabled us all to enter at different times and reunite for the tour. Amazing tour. Lots of free samples and very interesting tour guide who kept the attention of the whole group all the way round. Cannot recommend this highly enough.

Definitely worth a visit if you are in York, great info about the history of chocolate and local area, as well as all the tasters! I would recommend adding truffle rolling at the end for making your own fun edible masterpiece! You can also get a great photo, and the gift shop has loads of weird and wonderful things. Kelly was our guide and she was amazing, thank you 😊

A 1 hour guided tour of York's chocolate history including the many famous brands connected with it. We had an enthusiastic guide (Pip) who brought history to life and got the children involved in some of the interactive displays. Plenty of chocolate samples along the way and you feel that this is really good value for money. Pre-booking is definitely recommended as tours sell out in advance on busy days.

Enjoyable and interactive experience.

Really fun experience! Lots of chocolate samples and a brilliant tour guide who brought the story of York chocolate and chocolate making to life. We had a bit of a mishap and half of our group were 10 minutes late, but the staff were great about this and still got them onto the tour so they didn't miss out.

In order to experience the York Chocolate Story, I would highly recommend to book in advance - for two reasons a) it’s very busy there b) you get a discount. I wasn’t too overwhelmed, it’s definitely fun for kids, you will learn about the factory’s history while tasting lots of chocolate & finish by creating your own chocolate masterpiece. I would have liked to learn more about the whole factory history, however this might have been too long for a tour / or running this smoothly as everything is very timed - the tour is exactly 1h long. the last bit of the tour is really just centered around the chocolate lolli - which is definitely fun for kids, but a bit silly for adults. we also would have liked to chose our own flavor for the lolli, unfortunately it was white chocolate only. our guide was fantastic & great with everyone.

This was one of the best tour guide experiences of my visit to York. Pip was an incredible guide and delivered the session with passion and good humour. She knew the history inside and out. Can't recommend this experience highly enough.

Great place I already know the history of chocolate but it’s all ways nice to hear it again from a different person lovely samples and staff

A really fun experience. Kelly was or guide and she was great. Lots of yummy samples along the way. Not just for kids, everyone will enjoy.

Excellent tour. Our guide, Sarah, was brilliant.

Really interesting and well done. Would definitely recommend.

Good way to spend an hour or so. Plenty of free samples

Orange hot chocolate was amazing!!!

Lee was an excellent tour guide very knowledgeable in the history of chocolate

Fantastic tour and well worth the money, I thoroughly enjoyed it very informative and my 2 children, 13 & 16 loved it. Plenty of chocolate on the way round too.

This is a very interesting tour of Yorks Chocolate Story. The tour guide was very knowledgeable and entertaining. I would highly recommend this tour.

We had a great time at our visit last week. We went on a Thursday but in the school Easter holidays. We pre-booked so we got a discount and didn't have to queue. Kelly was our guide, she was very good in her role, interacting with us and gave a comical performance! She clearly loves her job and she is very good at it. We were surprised with the amount of 'tasters' we got along the way, top marks for that from the kids! We learnt a lot from this tour and my 8 and 5 yr olds have been telling everyone about it! Thoroughly recommend a visit here, it's definitely worth it!

Decided to have a go at the choc making session.....small group when we arrived took us to the area where we would be having a go with stuff....everything started we made chocolate lollies then another egg based project to finish filling and making truffles....the guy who did the session was superb nothing was too much trouble and very friendly when anyone had questions........would go again and do the same as it's very good value for money and a great experience

Wonderful experience, we have visited Chocolate story before several years ago and thoroughly enjoyed it yet again. Rachel C was phenomenal, professional and very friendly. Thank you 😊

Wonderful full hours entertainment. Informative guide, really interesting, lots of chocolate tasters and a general all round great place! A must visit!

We had an enjoyable tour, learning a lot from Rachel about the history of chocolate and how it's made. Unexpectedly, everyone had the chance to make and decorate a chocolate lolly to take away. Other edible freebies were handed out on the way round. The shop is expensive, but we bought a couple of sale items.

The chocolate experience was better than we expected. Our children really enjoyed it and they ctually learned something too. The tour guide Rachel C was lovely and explained things very clearly. She also handled the situation well when a member of the party suddenly fell ill.

Brilliant tour with a very enthusiastic and friendly tour guide Rachel C. She was very informative and had a lovely happy personality. She was extremely efficient during another guests medical episode.

Me And wife loved this,really interesting tour,interesting how chocolate brands started and loads of free chocolate as you go around

Pip was amazing! We did the tour and they are fabulous. Recommend to anyone and if you are lucky to get Pip you are in for a real treat (not just the chocolate samples)

Amazing tour with Lee today! He was engaging, entertaining and knowledgeable. The chocolatier we spent time with at the end (whose name I have forgotten, sorry!) was also a treat to talk to and very skilled. Staff downstairs seemed very harried and not as engaged, though we could see big groups coming through so understandable. Unfortunate that the company's policy on changing date/time (from an apparently otherwise empty 10:30am booking for 2 people to a not-yet-full afternoon group) still cost us £15 - bit of a rort. So if booking in advance, make triple sure you will make it!!

Good tour bit short for the 20 pound each for an adult but it is interesting and well set out

Such an amazing experience, Austin our tour guide made everyone feel welcome. The free samples were just a bonus compared to the experience we saw

Kelly was a great guide, right blend of humour and information, highly recommended

Very informative, better than cadburys world if you want to know the history of chocolate. Excellent guide.

My husband and I made a last minute decision to visit the York Chocolate Story with our 3 year old son during a trip to York. We were initially sceptical as we’re vegan but I love chocolate and a few Google reviews said they catered for dairy-free visitors. We are so glad we visited and agreed it was one of the highlights of our trip. Our tour guide was Austin and, after telling him we can’t eat dairy at the start of the tour, we were very well catered for. I think we actually had more chocolate than those who could eat dairy! We had a different chocolate and toppings for the Lolly making and the chocolate was suprisingly delicious! I would absolutely recommend the tour to anyone! We noticed a coeliac member of the group also was well catered for. The only criticism we have is the prices in the gift shop- these were so steep that we didn’t buy anything.

Rosa was so friendly and really good with the kids, Thank you !!!

Great visit. Highly recommend- Austin was very informative and made the history very relevant. Well worth the money

Fantastic experience made even better by our guide Kelly. She was amazing and full of knowledge.

Our tour guide, Kelly was very knowledgeable, had a great sense of humor looked after dietary requirements very well and made it an overall great experience.

Amazing. Must visit. Highly recommended.

The tour was so fun for both adults and kids. Austin, our tour guide, was so knowledgeable and fun and really made it great for the kids. Would highly recommend this if you're in York, especially if you love chocolate!

Excellent and Josh was a fantastic guide very professional yet funny . He made the tour so great .

Josh was a brilliant tour guide. Super informative and super enthusiastic and great fun!

The kids including myself had really good fun with the tour. Definitely recommend if you come visit York. :)

We loved this place. We booked on a tour (only 4 on the tour). The tour guide was fun, knowledgeable and friendly and we loved the interactive mirror. Making a chocolate lolly was fun and having a look at the Kit Kat story was fun but small. Lastly we watched a chocolate demonstration which was interesting. Great shop with lots of yummy chocolates and gifts to buy. The whole experience took about 1 hour ❤️

Great tour guide Rachel C and very interesting with chocolate along the way !!

Really enjoyed this tour. Very nicely done, doesn't take up your whole day but it's entertaining and informative. Harriet was excellent as a tour guide.

Me and my sons (10 and 6) had a really great time. The tour moved along at a good pace but not so fast you felt like you were being rushed through. A good balance of eating chocolate, chocolate history and making chocolate! Our tour guide, Lee was brilliant, he was clearly very knowledgeable and personable. My sons loved the secret cubby hole of Quality Street and the talking pictures!

Highly recommend the chocolate factory tour. Especially, if you're lucky enough to have Rachel C as your tour guide. Our friend really enjoyed it here and misses one of the people working here! ❤️ Please react to this post if you want to talk to him. 🥺 Peaco yo! 🙌

Walked in today with no reservation and could do the noon tour which was about to start. Pip was an excellent tour guide very funny and accommodating. The story is beautiful and the tasting adds a great value

The chocolate samples made this tour. Great value for money. Lots of info about York’s chocolate history. Catalina was very engaging and humorous giving lots of facts all about chocolate. At the end of the tour you get to decorate your own white chocolate lollipop. This is my second time doing this tour and I would go back again.

Went in today. We accidentally booked the incorrect date. Before we realised this the girl was so abrupt with us. I was trying to find my email and kept asking abruptly to see it. I was trying to get it open. Then realised the date was wrong by 1 day. We understand this is our mistake but we were told we would have to repay to book. They can't transfer tickets. A little bit of empathy would have went a long way considering it was a genuine mistake and the tickets are expensive. My son has left crying. Edit since I can't reply. Actually I can see this happens alot. All the 1 star reviews are similar experiences. The attitude isn't acceptable and people pay alot of money to visit. It would be nice to show a human side and help people who want to visit. The experience is alot of money for people and mistakes happen.

Really enjoyed this. Bit educational with a whole history of chocolate and the history of York manufacturing of chocolate. Lots of chocolate to try and d they do cater for allergies (e.g. Lactose intolerant) culminating in a create your own chocolate lolly session. Really good and pretty good value if you eat enough chocolate on the way around. Incredibly good staff and lots of enthusiasm for the subject. Well worth the visit

My partner and I had a great time at the York chocolate story tour today!! Very informative, interactive and plenty sweet treats! We really appreciated how careful they were about dietary requirements and allergies, as well as mobility access with lifts available. We had Pip take us round on our tour, and their friendly nature and lovely personality was clear to see, even when there were children misbehaving and being disruptive- they stayed professional and calm, which was a marvel all things considered. We then had Julia making passionfruit chocolates who was also an absolute joy and had a bubbly personality, overall it was a lovely experience and the staff were marvellous!!

It was a nice experience. Lot of new information about chocolate and brands. Everything was perfect, but should be not allowed for small kids. They just running around, screaming and make everyones life difficult. They don't even understand whats going on.

I definitely recommend doing this. It’s really good value for money with loads of tasters and you’ll learn a lot too. The staff are really knowledgeable and passionate (special shoutout to Sarah) and it’s just a good way to spend an hour or so.

This was a brilliant experience. All staff are extremely welcoming, and nothing is too much trouble! Special shout out to Grace and Rosa who are amazing, and made the experience special and memorable!

Fascinating insight to the history if chocolate and York - Amy was a fantastic tour guide!

Amazing place, really informative and they made my little boy welcome too

Very good the young lady who did the tour very knowledgeable. Asked straight away if anyone had any intolerances which put my mind at ease. So when it came to samples I never missed out highly recommend.

Fantastic!!! This tour was great. It provided just the right levels of information/learning, with mild comedy, a little trivia, and some hands on chocolate making. For the price, you could not do much better. Took about 1 hour, start to finish, but was entertaining throughout. Lots of samples to try, including making your own chocolate lollipop (with toppings). Would recommend and suitable for all ages. Our guide (Lee) was great, informative, friendly, funny, and overall just brought the whole tour to life.

The site is good, but be careful, SPANISH: These people tell the story however they want, in an explanatory video about chocolate they refer to Spain as “the Spanish murderous conquest”, THEY, who are the most thieving country that can exist, so, if I find out before I won't go. If they are going to make up the story, don't count on us.

A Sweet tour with a lovely guide.