Chocolate Bar Cafe at York's Chocolate Story in York

Great place. There's a shop where you can get ice cream and chocolates. You can take the chocolate tour. There's one where you can make your own truffles. The chocolate is nice and creamy. I will definitely go again when I go back to York.

Great way to spend an hour, very cute and fun. Rachel C was outstanding.

Went with school a long time ago. Came back this year and was highly impressed. Has a massive history and the guides are amazingly nice.

hi there just want to say sarah today (14/12/24). was mint informative fun entertaining. historic knowledge was excellent. use of resource was spot on. just all round ace so thank you Sarah 👊👊👊👍🙏👍

Attended the experience whilst in the city for the markets (I have been once before!) and it was a brilliant experience! Sarah made it incredibly interactive and learnt lots of fun stuff. Loved making the chocolate lollies - would definitely go again 🙂

Me and my partner were visiting York for a few days and booked this for this morning. We absolutely loved it, it was a very interesting experience all the staff were amazing but Sarah especially made our visit. She was welcoming, bubbly and just all around lovely we would definitely visit again

Very knowledgeable and engaging guide (Pip) really enjoyed the experience and would highly recommend.

Rubbish. Not worth the £60 some for a family of 4. Don't waste your money

Great little trip, staff were lovely and the lolly’s tasted great!

This was a great experience not what I was expecting at all great for adults and kids we went in with the York pass and I really enjoyed it

Had a brilliant time here. Couldn’t have been a better experience for a first visit. The tour guide was friendly, the tour itself was immersive and informative. I had my fill of chocolate throughout, getting to taste chocolate in its purest form was a fun experience. Perfect for someone who loves their chocolate like I do! Highly recommended 😃

Our tour guide was Rachel C who was very bubbly, pleasant and informative. All round fab tour.....with plenty of chocolate thrown in 😁👌🏻

We had a great time at the Chocolate Story in York. Giulia was our guide, she was very enthusiastic, engaging and friendly.

The admission price is way too high, chocolate is expensive.

Wasn't sure what to expect here but we had some free time in York and decided to visit. It's very easy to find as it's right at the end of the Shambles and you enter next to the chocolate shop. You start the tour on the top floor and when you exit the lift you are transported back to Victorian times and met by the tour guide. Ours was Rachel C and she was fab! She really bought it all to life and was always smiling. You're told about the local companies such as Rowntree and Terry's and some characters tell you about their part in those companies. You then learn a little about chocolate tasting and get to make your own lolly and try some freshly made chocolates for the shop downstairs. We really enjoyed our time here and it's definitely worth a visit. If you travel by train to York you can also get buy one get one free which is great.

Very interesting and informative the history of York’s Chocolate

Superb place to visit. Very well organised and the staff are fantastic! We did the Christmas tour and the energy from the Elf and Santa were spot on! Would highly recommend.... also, versy generous with the chocolates which is always a bonus!

Really great place. So interesting. We booked the Tour and Truffle Rolling which I'd highly recommend. We did it with our 11 and 13 year old boys, they probably didn't love the museum part but Sarah, our guide, held everyone's attention and was very enthusiastic. Lots of chocolate to taste as you go round the museum and learn how chocolate is made and taste the different progressions of chocolate through the years. It lasted about 90 minutes all in, ending with making a chocolate lolly, rolling truffles and then seeing how they make fondant filled chocolates (and tasting them 😋). You can look round the museum at your leisure also and remember the good old days when Quality Street tins were 11 times the size they are now! Highly recommended. (The cafe downstairs is also great, we had a very tasty flavoured hot chocolate and there is a toilet there.)

Still good and staff great but when we last went a fondue was an actual fondue but this time it was just in a pot all mixed up

It was ok but expensive for what you get. Don’t really see how the chocolates are made it’s more about how the factory was started. Don’t see the point of “decorating” a chocolate lollipop at the end? Ok if you have a party of school kids but not adults! Shop very expensive over £3 for a chocolate orange when the shop a few doors down is selling the same item for just over a £1? Not very impressed

Biggest tourist trap in York, hands down. Despite the hype, the chocolate isn’t local or independent—it’s owned by Nestlé. The whole experience felt lackluster, and the chocolate was no better than what you’d grab at a supermarket. The tour starts with a ride in a lift to the tour floor, where you get a few samples. From there, you’re shuffled into a small theater for a brief video on the history of chocolate, then moved to another room for more tastings and some underwhelming electronic candy-making exhibits. The highlight—if you can call it that—is making your own pop candy or chocolate, which was just okay. The whole thing is shockingly short and absolutely not worth the steep price. At the end, you’re led to a café selling overpriced hot chocolate and more subpar sweets. For what they charge, you could practically buy admission to a theme park in the U.S. Save your money and skip this one—it’s nothing but a tourist trap.

For my birthday, my husband surprised me with a trip to York to visit the Christmas markets and explore York's Chocolate Story. Having previously been to places like Cadbury World and Valor, I can confidently say this was one of the most enjoyable chocolate experiences yet! We arrived at 11 and began our tour with Reanna, who was absolutely fantastic—engaging, knowledgeable, and full of energy. At every stage of the tour, we were treated to free samples of chocolate, making the experience both delicious and immersive. The educational talks were thoughtfully crafted to appeal to all age groups, which added a nice touch to the fun. The highlight of the visit was creating our own chocolate lollipops. The activity was organised, allergy-friendly, and a blast from start to finish. It was such a memorable and delightful day!

Brilliant tour and very informative. My daughter who is 3 years old absolutely enjoyed the tour and the work involved at the end in making chocolate!

What an amazing experience, as a man from york who worked at Terry's in the 80s ,I learned quite a bit I didn't know ,we was well hosted ,lovely gin and chocolate we ,was well happy by the end . For £30 a head go do it enjoy .

Really interesting and the displays are very well done. Thanks for a great tour, Rhianna! In particular, thanks for making such a fuss of the kids.

Visited today and it was a fantastic experience. Suitable for both young and old. Would highly recommend. I don't think I can eat any more chocolate today though

Wonderful experience, we enjoyed it as adults and my 7 year old really enjoyed it too

Chocolates fondue was really nice but not all options available

Great attraction, tour was a good length of time (about 1h15m) and friendly tour guide. Interactive, and lots of chocolate along the way! Cafe/downstairs/shop was very busy, and the toilets very small, but overall a good experience and would recommend!

Really interesting tour. If you’re a fan of chocolate and history I’d absolutely recommend it. Followed of course by an irresistible Hot chocolate in the cafe and lots to choose from in the gift shop.

The tour was absolutely incredible! our tour guide Austin was so knowledgable and made the whole thing incredibly fun to learn about! I honestly cannot recommend this enough it is so worth the visit!

Great fun, lovely staff, great experience

Had a surprisingly fun time in this experience. Learnt lots through interactive displays (I won't spoil the surprises!) and a really fun and engaging host. Kelly was full of warm energy, had a great sense of humour and tons of knowledge and best of all we got to taste a lot of yummy chocolate too. It's funny... From the outside you'd think this was some lazy, corporate venture but the staff all across the store and museum were really friendly and helpful, and there's clearly been a lot of effort put into it all. Definitely worth a visit. I also fully recommend buying your tour tickets in advance as it can get very busy and tours can book up before you get there. You can also save a few quid which is a good excuse to spend more in the shop afterwards! Honestly, if you have a passing interest in the various sweet makers of York, and you want to know more about how chocolate has been utilised over the centuries, this is absolutely two hours you won't regret. Ps. "Pull the lever!!" 😁

York's Chocolate Story opened in March 2012, and presents the history of chocolate making in York. The attraction includes a detailed history of York chocolate, with videos and detailed explanations of how chocolate was and is made to this day, including an interactive chocolate making process where visitors can create their own chocolate lollipop.

Great little experience telling a brief history of chocolate in the local area as well the manufacturing process. Loads of samples on the way round make it great value too.

Great tour our guide pip was brilliant. Definitely recommend.

A wonderful gin & chocolate tour! Our host was wonderful. Lots of gin to taste, chocs to eat & then we had a go at making our own chocolate bars! All whilst learning the story of York's chocolate story.Fabulous evening all round!

Tour was great! Lee was awsome! Chocolate fenomenal! Massive thanks for great time!

Rachel was our tour guide and she was lovely. I went with my partner and we did the truffle rolling experience and it was a fun activity. The hot chocolate in the cafe was delicious! I tried the caramel hot chocolate and it might have been the best hot chocolate I’ve ever tasted :) The only downside to the place was the toilets. There is two shared men and women cubicles, which is fine, however they both smelled horrific. The smell of old urine was really pungent, despite the paper on the back of the door saying the toilets had been checked frequently. When customers are visiting the state of the toilets should be better.

York’s Chocolate Story offers delicious, high-quality hot chocolate that’s rich and indulgent. The staff are friendly and welcoming, creating a warm and enjoyable atmosphere. A perfect spot for chocolate lovers!

Really lovely experience especially if you know a chocolate lover. Me and my boyfriend went and thought it was really reasonably priced for the whole tour. Lots of interactive elements, Kelly who led the tour was amazing and we got to make our own chocolate lolly at the end. Really worth it!

Such a great experience, awesome value! I thought I wouldn’t be able to have the same experience as others with me being dairy free - how wrong was I?! I was included in every aspect of the experience with lovely dairy free options. Rachel.C was so lovely, incredibly engaging throughout the whole tour. 100% recommend.

The chocolate story is an absolute must if you are in York. Massively exceed our expectations. You are literally taken on a tour through the history of chocolate with some amazing set dressing and more importantly they spoil you by handing out treats at every stop. We had the amazing Rosa who was super energetic, knowledgeable and great with the children, she's a big asset to the company. Will go again we visit York.

Sarah was an excellent tour guide. Very knowledgeable and full of enthusiasm. Wonderful experience. Would do it again.

Amazing tour very knowledgable and treats all the way round too. Sarah was incredible and made it a very fun experience :)

Excellent experience and Sarah was good fun and well informed. Very inclusive

Nice tour by Pip! The story was nicely told, and the interactive exhibit was fun for adults and children. Got to taste it a few times and make it myself. Easily accessible for people with mobility problems or in wheelchairs and strollers.

Amazing attraction, a tour of the way chocolate is made. Great stories and lots to learn with interactive parts. Added bonus of a few edible treats along the way. Finished off by making our own chocolate lolly. Appropriate for all ages, our children (14 + 10) really enjoyed it. Would recommend pre-booking.

Pop was a fantastic guide. Informative, animated and genuine. Highly recommend her.

Great place to visit made amazing by the tour guide. They went above and beyond to accommodate us.

Amazing little last minute decision. If you love chocolate and the history behind it this is the place for you. Lots of taste samples. Our guide Kelly was so good, friendly and funny. Highly recommend!

Fantastic thing to do with kids but also rally interesting for adults. Our tour guide Sarah was wonderful, so enthusiastic and knowledgeable. Lots of tasty chocolates to try and some fun making our own! Would fully recommend a visit.

My partner and I had a great time during this experience. It was interesting to learn about the history of chocolate. Sarah was a great host with lots of energy and enthusiasm. We would highly recommend doing this experience!

We went today for the tour and we had such a great time. Lizzie, our tour guide was warm and friendly and funny. She kept us all engaged and had a laugh with us. She was also so helpful with us as we had some requirements and this was no problem to her, she looked after my wife and made sure she was comfortable. A great part of the team. The tour was fun and engaging and the lolly and truffle making was fun. Great place to visit!!

A great experience that was a lot of fun! We were given the tour by Lee and he really knows his stuff, how to tell a story, how to make you laugh, and how to get you engaged - he really made the experience! Definitely worth a visit :)

Had an amazing experience! The staff where so great, we had an allergy in the group and they where so helpful and accommodating! Had an amazing time!

We had a very good experience at York Chocolate Story. We did the tour + truffle rolling experience, and our tour guide Sarah was great. We made a chocolate lolly and 4 truffles each.

We had a great day at York Chocolate Story. We were impressed with all the chocolate we got throughout the tour and really enjoyed the interactivity. Our group was all adults and our tour guide Sarah was fantastic in making it fun for us and we had a laugh. Sarah was really attentive to everyone’s needs and a real asset to the company. Thank you!

We went on the guided tour and it was very interesting. Got lots of treats

Our tour guide Lee was very knowledgeable and made the experience fun even though it was just me and my mum. 10 out of 10, loads of chocolate! 🍫 highly recommend!!

Great attraction and very good value for money

Just been to Yorkshire chocolate story it was a brilliant the lady tour guide reanna was lovely and knew her stuff xxx

Good fun with some nice chocolate treats throughout

It was very fun and the fake chocolate making was also fun

A wonderful experience. My wife and I had a fantastic time

Gin and chocolate tour. A brilliant experience, so much fun. From gin to chocolate and the amazing guide Serena. A must if you are visiting York without children and like gin 😉

Lee was very informative with all the different kinds of chocolate and was a great tour guide. Recommend to anyone that likes chocolate 🍫

This was brilliant! Lee was great, very knowledgeable and great humour too. Very nice that we were able to get hands on with the activity!

Me and my partner went in early October and had a lovely time Amy made our visit very enjoyable would highly recommend good for afternoon activity

We attended on the 1st November 2024. The Chocolate Story's new chocolate and gin tour is a delightful experience that pairs two iconic British indulgences perfectly. Despite being a recent addition, the tour is well-organised and executed, showcasing the expertise of the chocolatiers. While it would be ideal for the venue to stock the specific gins featured in the tasting, the pairing of chocolate and gin is truly exceptional. The chocolatiers have a keen understanding of flavour profiles and have curated a selection that complements the spirits beautifully. If you're a fan of chocolate, gin, or both, this tour is a must-try. It offers excellent value for money and a memorable experience. Don't miss out – book your spot now! The staff were fantastic and would recommend to anyone 100%

We visited the York Chocolate story yesterday. Austin was our guide, he made it so enjoyable for us all telling us the history of chocolate making in York and there were lots of samples to try. The chocolate lollies we made were really good and it was great fun. I’d recommend this trip to anyone in York with children.

Brilliant tour, our guide Austin was funny and friendly. Learnt quite a bit we didn't know about the local area and history of chocolate. The standard option tour was good value for money

The tour was really good. Our guide, Rachel C, was enthusiastic, knowledgeable and did a great job. Making the chocolate lollies was a highlight. The last bit, watching how some individual chocolates are made, felt a little rushed but overall I'd recommend it if you're visiting York. Our eleven year old was very happy!

Marvellous place with the great story of how chocolate came to England

Rachel was very informative and made the whole experience lot's of fun

Rosa was a brilliant guide. Lots of information and she interacted with all the visitors

Excellent experience for the whole family (children 11&13). Lizzy was an amazing host and we enjoyed learning about the history of chocolate in York, how it is made and making our own chocolate lollies. I would recommend a visit!

This is a fun little exhibition, really nicely presented by enthusiastic staff. Maybe a tiny bit pricey hence loses a star.

Lee our tour guide was excellent - a mine of Information and thoughtful in view of my wife's disability. And generous with the chocolate ! Tom, Jenny & Gracie

This tour was a great balance of informative and fun. The kids loved all the interactive elements and the freebies as we went around. Kelly was a brilliant tour guide and we all had a fab time. My only gripe would be that it's pretty expensive for just a 1 hour activity.

Lizzy was our guide today 26/10/24 very nice lady full of information and knowledge, definitely would recommend coming here, very interesting, learnt lots of new thing's about chocolate instead of just eating it! 😊

Took my 12 and 3 year old and we all had a fabulous time! Our tour guide was Lee and he was very knowledgeable. He got us all involved, was very friendly and accommodating. We were given so much chocolate and it was delicious! You take a lift up to start the tour so you're waiting for others booked for the same time. We didn't book in advance but you can get a discount if you do book before online.

We had a brilliant time at York Chocolate Story, our guide Austin was lovely. Thank you.

I was just there to buy chocolate oranges, They were out, but the clerk was very friendly and helpful and told us where to buy some at a nearby store. The store was neat and pretty.

The tour was great with lots of interesting facts. Giulia our tour guide was lovely and attentive. She was knowledgeable and answered questions we had along the way. The handouts were great and we loved the lolly making part. Well worth the trip! x

Thank you to the wonderful Kelly (and Josh!) A brilliant tour showing us the history of Rowntree, Terrys and more, little freebies and you get to make a chocolate lolly!! Kelly kept us entertained and engaged while explaining the experience. Josh showed us some delicious chocolate. We all had a great time!!

We booked to do the tour, and our tour guide this morning was Amy. She was engaging and informative and gave us a great tour around the place.

When we first arrived for our tour we were about 30 minutes early, this wasn't a problem as we spent our time in the cafe and shop situated at the front. When we went in for the tour our guide (Rosa) was very informative and helpful. We had lots of samples whilst on the tour including chocolate water, mini chocolate bars, kit-kats, chocolate nibs. We made our own chocolate lollypops and at the end we all watched over of their chocolaters make caramel filled chocolates. Very good, would 100% recommend!

Really good experience - it was engaging and informative. Our guide, Sarah, was a natural and made the experience even better. I would definitely recommend this as a must if you’re visiting York for a few days.

This was a wonderful experience for us as a family of 4, it is a nice set up with fun interactive elements. Rosa was our tour guide and she was absolutely excellent.

Really enjoyed in with all the stories regarding chocolate making.

Tour guides are informative and funny and bring the story to life well. There are plenty of samples to try along the way - fun for both adults and children. Shout out to our guide Rosa who was great!

The price of the tickets is not reflected in what you get .

Found it really boring. Not good value for the ticket price. I decided to go as the reviews were so good but unfortunately I did not find it interesting or enjoyable.

Great experience, lovely & friendly staff. Pip was our tour guide and she made the tour very interactive and interesting.

Did the VIP Masterclass and the whole thing was wonderful. Robbie, the guide for the class, was brilliant. The amount of time you get and chocolate you end up leaving with definitely makes it worth the price. Excellent experience

Staff are very friendly and knowledgeable, lots of free samples

Lovely little experience it is, very insightful and interactive! Not to mention a tonne of chocolate to sample! Our guide Austin was super engaging and enthusiastic throughout, getting everyone involved when he could, superb job!

It’s was a beautiful unique experience, you get to make your own chocolate

Lovely place to visit, Lee was our guide and he clearly loves his job, being enthusiastic, fun and knowledgeable throughout. He knows his chocolate!! Tour is highly recommended.