Chocolate Bar Cafe at York's Chocolate Story in York

Orange hot chocolate was amazing!!!

Fantastic tour and well worth the money, I thoroughly enjoyed it very informative and my 2 children, 13 & 16 loved it. Plenty of chocolate on the way round too.

Good way to spend an hour or so. Plenty of free samples

Lee was an excellent tour guide very knowledgeable in the history of chocolate

Decided to have a go at the choc making session.....small group when we arrived took us to the area where we would be having a go with stuff....everything started we made chocolate lollies then another egg based project to finish filling and making truffles....the guy who did the session was superb nothing was too much trouble and very friendly when anyone had questions........would go again and do the same as it's very good value for money and a great experience

This is a very interesting tour of Yorks Chocolate Story. The tour guide was very knowledgeable and entertaining. I would highly recommend this tour.

We had a great time at our visit last week. We went on a Thursday but in the school Easter holidays. We pre-booked so we got a discount and didn't have to queue. Kelly was our guide, she was very good in her role, interacting with us and gave a comical performance! She clearly loves her job and she is very good at it. We were surprised with the amount of 'tasters' we got along the way, top marks for that from the kids! We learnt a lot from this tour and my 8 and 5 yr olds have been telling everyone about it! Thoroughly recommend a visit here, it's definitely worth it!

We had an enjoyable tour, learning a lot from Rachel about the history of chocolate and how it's made. Unexpectedly, everyone had the chance to make and decorate a chocolate lolly to take away. Other edible freebies were handed out on the way round. The shop is expensive, but we bought a couple of sale items.

Wonderful full hours entertainment. Informative guide, really interesting, lots of chocolate tasters and a general all round great place! A must visit!

Me And wife loved this,really interesting tour,interesting how chocolate brands started and loads of free chocolate as you go around

Brilliant tour with a very enthusiastic and friendly tour guide Rachel C. She was very informative and had a lovely happy personality. She was extremely efficient during another guests medical episode.

The chocolate experience was better than we expected. Our children really enjoyed it and they ctually learned something too. The tour guide Rachel C was lovely and explained things very clearly. She also handled the situation well when a member of the party suddenly fell ill.

Wonderful experience, we have visited Chocolate story before several years ago and thoroughly enjoyed it yet again. Rachel C was phenomenal, professional and very friendly. Thank you 😊

Amazing tour with Lee today! He was engaging, entertaining and knowledgeable. The chocolatier we spent time with at the end (whose name I have forgotten, sorry!) was also a treat to talk to and very skilled. Staff downstairs seemed very harried and not as engaged, though we could see big groups coming through so understandable. Unfortunate that the company's policy on changing date/time (from an apparently otherwise empty 10:30am booking for 2 people to a not-yet-full afternoon group) still cost us £15 - bit of a rort. So if booking in advance, make triple sure you will make it!!

Pip was amazing! We did the tour and they are fabulous. Recommend to anyone and if you are lucky to get Pip you are in for a real treat (not just the chocolate samples)

Good tour bit short for the 20 pound each for an adult but it is interesting and well set out

Such an amazing experience, Austin our tour guide made everyone feel welcome. The free samples were just a bonus compared to the experience we saw

Kelly was a great guide, right blend of humour and information, highly recommended

Very informative, better than cadburys world if you want to know the history of chocolate. Excellent guide.

My husband and I made a last minute decision to visit the York Chocolate Story with our 3 year old son during a trip to York. We were initially sceptical as we’re vegan but I love chocolate and a few Google reviews said they catered for dairy-free visitors. We are so glad we visited and agreed it was one of the highlights of our trip. Our tour guide was Austin and, after telling him we can’t eat dairy at the start of the tour, we were very well catered for. I think we actually had more chocolate than those who could eat dairy! We had a different chocolate and toppings for the Lolly making and the chocolate was suprisingly delicious! I would absolutely recommend the tour to anyone! We noticed a coeliac member of the group also was well catered for. The only criticism we have is the prices in the gift shop- these were so steep that we didn’t buy anything.

Great visit. Highly recommend- Austin was very informative and made the history very relevant. Well worth the money

Our tour guide, Kelly was very knowledgeable, had a great sense of humor looked after dietary requirements very well and made it an overall great experience.

Rosa was so friendly and really good with the kids, Thank you !!!

Amazing. Must visit. Highly recommended.

Fantastic experience made even better by our guide Kelly. She was amazing and full of knowledge.

Excellent and Josh was a fantastic guide very professional yet funny . He made the tour so great .

The tour was so fun for both adults and kids. Austin, our tour guide, was so knowledgeable and fun and really made it great for the kids. Would highly recommend this if you're in York, especially if you love chocolate!

Josh was a brilliant tour guide. Super informative and super enthusiastic and great fun!

The kids including myself had really good fun with the tour. Definitely recommend if you come visit York. :)

Great tour guide Rachel C and very interesting with chocolate along the way !!

We loved this place. We booked on a tour (only 4 on the tour). The tour guide was fun, knowledgeable and friendly and we loved the interactive mirror. Making a chocolate lolly was fun and having a look at the Kit Kat story was fun but small. Lastly we watched a chocolate demonstration which was interesting. Great shop with lots of yummy chocolates and gifts to buy. The whole experience took about 1 hour ❤️

Walked in today with no reservation and could do the noon tour which was about to start. Pip was an excellent tour guide very funny and accommodating. The story is beautiful and the tasting adds a great value

Highly recommend the chocolate factory tour. Especially, if you're lucky enough to have Rachel C as your tour guide. Our friend really enjoyed it here and misses one of the people working here! ❤️ Please react to this post if you want to talk to him. 🥺 Peaco yo! 🙌

Me and my sons (10 and 6) had a really great time. The tour moved along at a good pace but not so fast you felt like you were being rushed through. A good balance of eating chocolate, chocolate history and making chocolate! Our tour guide, Lee was brilliant, he was clearly very knowledgeable and personable. My sons loved the secret cubby hole of Quality Street and the talking pictures!

Really enjoyed this tour. Very nicely done, doesn't take up your whole day but it's entertaining and informative. Harriet was excellent as a tour guide.

The chocolate samples made this tour. Great value for money. Lots of info about York’s chocolate history. Catalina was very engaging and humorous giving lots of facts all about chocolate. At the end of the tour you get to decorate your own white chocolate lollipop. This is my second time doing this tour and I would go back again.

Really enjoyed this. Bit educational with a whole history of chocolate and the history of York manufacturing of chocolate. Lots of chocolate to try and d they do cater for allergies (e.g. Lactose intolerant) culminating in a create your own chocolate lolly session. Really good and pretty good value if you eat enough chocolate on the way around. Incredibly good staff and lots of enthusiasm for the subject. Well worth the visit

Went in today. We accidentally booked the incorrect date. Before we realised this the girl was so abrupt with us. I was trying to find my email and kept asking abruptly to see it. I was trying to get it open. Then realised the date was wrong by 1 day. We understand this is our mistake but we were told we would have to repay to book. They can't transfer tickets. A little bit of empathy would have went a long way considering it was a genuine mistake and the tickets are expensive. My son has left crying. Edit since I can't reply. Actually I can see this happens alot. All the 1 star reviews are similar experiences. The attitude isn't acceptable and people pay alot of money to visit. It would be nice to show a human side and help people who want to visit. The experience is alot of money for people and mistakes happen.

My partner and I had a great time at the York chocolate story tour today!! Very informative, interactive and plenty sweet treats! We really appreciated how careful they were about dietary requirements and allergies, as well as mobility access with lifts available. We had Pip take us round on our tour, and their friendly nature and lovely personality was clear to see, even when there were children misbehaving and being disruptive- they stayed professional and calm, which was a marvel all things considered. We then had Julia making passionfruit chocolates who was also an absolute joy and had a bubbly personality, overall it was a lovely experience and the staff were marvellous!!

It was a nice experience. Lot of new information about chocolate and brands. Everything was perfect, but should be not allowed for small kids. They just running around, screaming and make everyones life difficult. They don't even understand whats going on.

I definitely recommend doing this. It’s really good value for money with loads of tasters and you’ll learn a lot too. The staff are really knowledgeable and passionate (special shoutout to Sarah) and it’s just a good way to spend an hour or so.

This was a brilliant experience. All staff are extremely welcoming, and nothing is too much trouble! Special shout out to Grace and Rosa who are amazing, and made the experience special and memorable!

Fascinating insight to the history if chocolate and York - Amy was a fantastic tour guide!

Fantastic!!! This tour was great. It provided just the right levels of information/learning, with mild comedy, a little trivia, and some hands on chocolate making. For the price, you could not do much better. Took about 1 hour, start to finish, but was entertaining throughout. Lots of samples to try, including making your own chocolate lollipop (with toppings). Would recommend and suitable for all ages. Our guide (Lee) was great, informative, friendly, funny, and overall just brought the whole tour to life.

Very good the young lady who did the tour very knowledgeable. Asked straight away if anyone had any intolerances which put my mind at ease. So when it came to samples I never missed out highly recommend.

Amazing place, really informative and they made my little boy welcome too

A Sweet tour with a lovely guide.

The site is good, but be careful, SPANISH: These people tell the story however they want, in an explanatory video about chocolate they refer to Spain as “the Spanish murderous conquest”, THEY, who are the most thieving country that can exist, so, if I find out before I won't go. If they are going to make up the story, don't count on us.

Very good tour hosted by catalina

Absolutely brilliant time. Our tour guide Amy was wonderful and so informative. Would definitely rate this better than cadburys world. A real treat. Great location too.

We were bought tickets for the Chocolate and Gin Experience as a Christmas gift and decided to travel to York on a Friday to make an overnight trip in the city. The venue is easy to find as it's near the Shambles. We were pleased to see there were another twelve people on the tour which made it more social and interesting. Our guide Pip was excellent and made the tour very informative and entertaining. We were all involved and the gin and chocolate tastings were delicious. To finish after about an hour and a half we all made our own chocolate bars. Really good fun and we would definitely recommend it.

Highly recommended. Fantastic story and very informative. Alix our tour was knowledgeable, highly enthusiastic and made the experience a memorable visit. Thank you to Alix and all the staff. A must visit if you are in York.

A fun and light hearted tour giving an insight into the families involved in York's chocolate heritage. Pip, the tour guide, was bright and funny.

Fab experience. Lovely gin, even lovelier chocolate, and a great host for the experience! 😁🍫

Friendly informative tour by Lee

We had a great guide. Her name was Rachel. Even the girl at the front when we were waiting was friendly and knowledgeable. We happen to have a small group which was lovely. Rich in history and tasting along the way. It was worthy of a trip.

Great experience to do in York, from start to finish is about 60-70 mins. Booked online before hand and got £4.00 off each ticket. Highly recommended, very informative, lots of chocolate samples along the way and even make your own take home chocolate lollipop! 100% worth it

Rachel was an excellent tour guide! Super friendly and knowledgeable, thank you!

A fun tour with lots of interesting historic information and free treats during the tour

Owen was absolutely brilliant, full of humour and very knowledgeable

Rachel C was a lovely bubbly knowledgeable tour guide today at York’s Chocolate Story. Just the right mix of information and interactive activities with a great selection of chocolate tasting opportunities including for our dairy free friend.

Sarah was wonderful and very funny and informative

We had a fun chocolate tour this afternoon. Lee was a friendly and engaging tour guide. We really enjoyed the history of the chocolate in York and trying lots of the samples!

The chocolate branded as York Chocolate Story isn't marked as may contain cereals containing gluten, but is marked as may contain oats. It isn't marked as gluten free either. The staff were unknowledgeable about whether this was gluten free and disowned the chocolate branded with York Chocolate Story saying it is made in a factory not on site. If it has your brand on it, you should know

We did the gin and chocolate experience and it was great. The gins are neat however so be prepared for that. The chocloalte history lesson and making was great fun. Worth the money and time.

We were first a bit sceptical about the price and what we'll get. But turns out, it's totally worth it! We had a lovely visit with a fantastic guide (Josh) and learned a lot about choclate and brands we never thought they are produced in york. Unfortunately there was a little delay at our booking time and we got the slot 30 mins later than booking time. But the waitingtime was "chocolated", so the waiting time wasn't a problem. You should book in advance for saving some money ;)

An interesting and fun experience. Guide Lee was good natured and amusing, and the one hour tour passed really quickly.

We thoroughly enjoyed the tour led by Rachel C, we thought it really interesting learning about the history of the confectionery in York and enjoyed all the tasting. As we both follow a vegan diet, we anticipated having to miss out on some samples but we were generously looked after. Vegan/dairy-free people shouldn't hesitate to participate.

Fabulous tour, Austin was very entertaining and the management team were excellent sorting out my problem, when I needed to rearrange my original booking

This was brilliant! Loved every second of it, ate chocolates around the tour, and then was able to make our own chocolate too! Was so yummy! And of course we had to buy some afterwards!

Interesting if a little expensive.

Amazing! This was so much better than I was expecting. Sarah was funny and told the story of York’s history in the chocolate industry very well. It was fun and engaging, Thank you!

Reanna was a great tour guide. We effectively had a 'private' tour with nobody else in our group. An excellent experience all round. Thank you.

Very interesting & entertaining history of Rowntrees and Terry's chocolate makers of York, some good chocolate tastings, we made our own chocolate lollipops and staff very knowledgeable, helpful and friendly. Definately worth a visit.

Thoroughly enjoyed the classic guided tour. Lots of interesting facts about the local chocolate 'founding families' and how this make's up a significant part of York's rich history. The tour has some interactive elements, some samples and explains the process of making the chocolate. Our tour guide Pip was brilliant throughout, lots of fun. She really knows her stuff. Thank you for a really memorable part of our full day out visiting York.

As we're from the Midlands, we had to visit as a 'rival' to Cadbury World. This is absolutely worth the trip! Amy, our guide, was fantastic and full of enthusiasm and knowledge. If you can, book the day/night before as we saved £8 for the 2 of u. Making a chocolate lolly to take home was a nice and unexpected treat!

This was incredible! Our tour guide, Josh, was an excellent storyteller and kept our group entertained the whole time. There was also a lovely woman on the ticket desk who gave us some brilliant food recommendations around York. Great value for money and a highly enjoyable experience.

What a fantastic place , entertaining, educational and fun.

Free samples and they've made a fairly dry subject as interesting and interactive as possible. Very expensive for a family trip for little over an hour.

Did the truffle rolling tour with my daughter for her birthday. Kelly, our tour guide was lovely fun lady who was down to earth and very informative. Had a great time. Thankyou so much!

A really enjoyable tour! Josh, our tour guide was brilliant, had all the knowledge and all the passion. I would definitely recommend to anyone visiting York. Well worth the money

We had a blast at York's Chocolate Story! Our tour was hosted by Lee who was brilliant! He was knowledgeable and made the tour entertaining. I highly recommend doing a tour here!

We visited yesterday. The welcome we received by Rowan was lovely. He was so happy, and enthusiastic about the tour, he clearly loves his job and we couldn’t help but smile. Austin our tour guide was very knowledgeable and delivered the Information in a fun and interesting way. He had a wide range of ages on the tour and he catered well for us all. The children on the tour loved taking part in the interactive virtual chocolate factory. The various chocolate treats throughout the tour were delicious. We learnt a lot about the history of chocolate in York and how it’s made (also who knew there were so many favours of KitKat!). We made lollies to take home and watched a professional chocolatier at work - fascinating! We highly recommend this as a great thing to do whatever your age.

Loved the tour and learning all about Yorks history with chocolate, oh and watching the chocolate being made was amazing!

We visited York's Chocolate yesterday. It was nice to sample different chocolate as we went round, and my granddaughter loved making her own chocolate lolly. Thanks to our guide, Amy, for making our visit truly enjoyable.

An eye-opening experience! I remember thinking what has York got to do with chocolate? Rather a lot as it happens. We learned so much. Kelly was our guide and she was fantastic. An incredible ambassador for York and York’s Chocolate Story.

Great and interactive tour. Our guide, Amy was great. Very informative and had good humour. Loved making our own chocolate lollies. Would definitely recommend.

Lee was a brilliant tour guide and me and my friend really enjoyed this experience. We chose this as our ‘touristy’ activity whilst visiting York for the day and was so surprised about the local history of chocolate. An engaging and interactive experience with lots of tastes of chocolate and history. We bought our tickets online around 1.5 hours before and this was for a Saturday early afternoon

Interesting tour, (patience needed for younger children though), but got to make your own lolly at the end!

An informative experience, much better than a certain Birmingham based chocolate tour! The tour was generous on the amount of samples you got and had some fairly innovative methods of delivering the content. Our tour guide was excellent, but I have forgotten her name - sorry! It was disappointing to see the front of the store rearranged so that there was no seating for a hot chocolate after the tour. I didn't particularly rate the tempered chocolate part of the tour and the strawberry chocolates were kind of unpleasant. This did put me off buying anything from the gift shop.

Catolina our guide was knowledgeable, funny and kind. Great tour!

Sarah was a brilliant tour guide! Plus lots of chocolate to keep you sweet

Fantastic experience. Really interesting and engaging exhibits, lots of tasting opportunities, fascinating history and Josh, our guide, was absolutely excellent.

Great family experience. Welcoming, engaging staff.

Loved our little tour through York's chocolate history. This is good entertainment for adults and children.

Lovely shop, friendly staff, cars payments only

I enjoyed the visit however they advertise a cafe but it is very small and I couldn't see any where you could actually sit down and have a cup of coffee and perhaps a chocolate cake of some description? I have to say that its a bit overpriced.

Had a great time The tour is mainly aimed at kids, but as a couple in our 50s, we found it fun and educational And plenty of opportunities to eat free chocolate

such a fun and amazing experience, we went as two adults and still had such a fun time! very good value for money, the freebies were great and our guide sarah was very funny and lively!

Absolutely superb and very good value for money. Hugely informative - lots of chocolates - and the kids loved it! Big thank you to tour guide Sarah who was *brilliant* !!!