Chocolate Bar Cafe at York's Chocolate Story in York

It's very interesting to learn about the history of chocolate and how it is made from cacao to chocolate. Teenagers will enjoy it the most. However, many adults will also enjoy it as they become children again. 🎵 There are also souvenirs to buy, so I highly recommend it. (The cost performance is not bad either)

Amazing experience and so much fun. Would highly recommend and our guide, Lee, was extremely knowledgeable and helpful and brought the whole tour to life.

We visited York’s Chocolate Story it w as well worth the money. Amy was an excellent guide who made the tour interesting and amusing well done

I initially added a 2 star rating. However this was in error!! The rating should have been 4 star so not sure how this happened and I apologise to the business as I know consumer feedback has an effect. We didn't experience the chocolate tour but two of us enjoyed a hot chocolate and some of the individual chocolates from the selection. All were absolutely delicious and when we return to York we look forward to coming back, sampling more and doing the chocolate experience. Thank you!!

Came with work , heard many stories about here ....all true , it was soooooo good .we had a fabulous time.

Tyler was a fantastic guide! She was warm & welcoming making it an enjoyable experience from start to finish. Tyler also saved the day when my daughter had a melted chocolate incident.

Great tour guide and really interesting content. It is however fairly quick (circa 1hr) and not great value especially if you pay full price. We got the tickets on the 2:1 travel by rail offer which felt fair value.

Tyler was our awesome chocolatier guide! Thanks for an amazing time :)

I like this place it shows you how much chocolate York used to make. What's sad it also highlights how York managed to lose 3 great confectionery companies, and is now a shadow of its former self

A fun and informative time, plus very enjoyable gin and chocolate tasting. Can highly recommend! Lizzy, our guide was very personable and knowledgeable, her enthusiasm was infectious.

Great museum tour, Pip our tour guide was fantastic so fun and enthusiastic even when an annoying kid on the tour kept swinging her sword in her face! Really interesting and with the added bonus of samples to eat as we went around! The lolly making was fun too, not just for kids either. Only downside was the 'cafe' only sold drinks and sweets but it's not a problem as there's plenty of cafés nearby. Worth s trip for all age groups.

Interesting too expensive. Became repetitive. Guide Julia & staff lovely

Lee, the tour guide was extremely knowledgeable, and very friendly, my family had a great time, thank you Lee!!

Very expensive for what it is. My son was disappointed.

We decided to do the chocolate tour experience on a recent mini-break in York. The tour lasted approx. 1hr 30mins which was led by Josh who was exceptional. He had so many interesting facts about Yorks chocolate history and was very engaging. We all had a wonderful experience and enjoyed tasting the samples along the way. If you're looking for something to do indoors while In York then we definitely recommend this attraction.

Didn't expect it to be as good as thought. Harriet who was our tour guide, was brilliant, full of information and fun. She even helped someone in the group with autism when things got too much for them.

Great experience much more enjoyable than we expected , our guide Pip was brilliant , engaging and made the tour very enjoyable , will visit again if in york again ,

Fun tour, interesting history, good chocolate!

Great place for families. We've visited with 7 and 3 years old and both of them enjoyed the place. We had a very funny and engaging tour guide, Kelly.

Great tour! Tour guide Lee was great, very enthusiastic! With it being a small group as well he let my greedy self have more chocolate than usual 😂 Woman at the end was super informative about how to make the chocolate too! (Maya maybe? Sorry 🙏🏽) All in all a great experience, would recommend!

A very interesting and interactive experience. I didn't realise that York had such a longstanding and notable history with chocolate production. The tour involves lots of sampling of chocolate as part of the experience too.

York's Chocolate Story gives the chocolate history of this fabulous city with delicious treats along the way. Kelly was the best tour guide! Very knowledgeable and fun.

Had an awesome time visiting with my partner this week, our tour guide Austin was engaging and enthusiastic which made it all a lot of fun - plus getting to eat different chocolates along the way is always a bonus!

Sarah was a fantastic guide through York’s confectionary history. The tasting through the tour was very interesting, really gave you an experience of the chocolate all the way through the process.

Great experience. Lots of chocolate provided throughout the tour and interesting history about York chocolate. Only 4 of us on the tour too, which was great. Would recommend

We did the 11am tour on Jan 30 with Sarah. We thoroughly enjoyed our visit and Sarah was a great guide and very knowledgeable!

The tour is so worthy! Highly recommended, you get to know the history as well as trying different chocolate samples. Lee was awesome, very friendly and nice!

Experience: 5/5 Informative: 5/5 Fun: 5/5 Chocolate samples: 5/5 Staff: 5/5 Overall: 5/5 I enrolled into the truffle making experience and was one of three in a group, which I know isn’t normal as they usually have bigger groups. Our guide was Harriet who was super lovely and friendly. She was so informative and very enthusiastic and is an absolute credit to your team! She made us feel welcome and guided us through the history of chocolate in York. The entire tour was so very immersive and very creative, nothing like how I expected (even better!) and it was an enjoyable experience from start to finish. I loved learning about the history and all the different families that make up chocolate in York. I learned a lot about things I didn’t even realise happened in York which was fab! We got to make a lollypop to begin with and then we’re able to roll our truffles afterwards. Whilst they set, we then were shown how chocolates were made and were able to sample those too! I honestly didn’t expect so many different types of samples and it was an exciting experience! You might think that it’s great for kids but I would absolutely recommend for adults as well! (Who doesn’t like a bit of fun and chocolate!?) Honestly would return again because it’s super fun! And the gift shop is literally just chocolate (amazing). Highly recommend the chocolates in the counter that you can get nicely boxed! Lots of different and exciting flavours to choose from!

Great place to visit in the centre of york and our guide was excellent.

Had a great time on the tour and as it was the last tour of the day, it was just my husband and I so it was like a private tour and was awesome. All the staff were brilliant, especially our guide Rachel. It was lots of fun and really interesting, plus I got to eat loads of chocolate.

Really enjoyed the tour and Lee was a very good guide and knowledgeable. All staff were very friendly. Good experience whilst in York.

A fascinating look at the making of chocolate and the families who created the chocolate factories in York and the UK. Our guide Pip was bubbly, entertaining and full of interesting facts and stories, she related very professionally and patiently to both the children and adults on the tour.

Rachel C was an excellent tour guide, kept everyone very engaged and was very informative!

Better experience than Cadbury world, a different chocolate to try in each room and a very knowledgeable tour guide who led us round. definitely worth a look, especially with kids

We had a tour round by Sarah, she was supper friendly and full of great information. Highly recommend!!

Interesting tour. Rachel was enthusiastic and we had a lovely tour. Thanks

Great experience all round. Perfect service, allowed us to keep all our bags in the back room while we took our tour. Fully accessible tour, excellent tour from Sarah, tailored to adults and kids. Plenty of treats to try throughout the tour including a chocolate lolly to take home.

What a fascinating and interesting experience the York chocolate story is! Well designed and suitable for all ages, Rachel C who was our guide was enthusiastic and knowledgeable with interactive screens, and many samples of chocolate to try. The workshop was great fun and the shop had plenty for all pockets. Totally worth the entrance fee.

This review is mostly for Lee. He is a credit to you and so throughly fantastic, engaging and funny.

Attended on Friday 24th Jan for my partners birthday, we had the guide and the truffle rolling experience. Really great time and would highly recommend. Shout out to Erin on the door who got us checked in for the tour and an even bigger shout out to Lizzy who was an amazing guide throughout the whole experience with a load of laughs!

Brilliant visit today. Extremely knowledgeable guide Lee does a brilliant job of bringing the history to life and adding in some humour. You get to sample some chocolate from the very beginning like it was in cocoa liquid form right through to making your own white chocolate bar. Great value. I recommend booking in advance january is a slow tourism month but at other times I expect it can get very busy.

Such an excellent tour! We learnt so much and our tour guide, Josh was so brilliant. Honestly had not expected it to be half as interesting and fun as it was. Lots of free samples too which was an unexpected bonus.

Had a brilliant time at the chocolate story! We were booked on the tour & truffle making and Lizzy was our guide. She was absolutely fantastic! The age range on the your was vast but everyone had a great time with her. She made it really fun, engaging & just a brilliant experience! The truffles are so tasty and you get lots of samples throughout, which is always a plus! Will definitely be making another trip in the future and will sample some more of their produce too! Only thing to be aware of, if you have little ones, is the video at the start of the tour. It goes through the history of the west finding chocolate and is a bit gory. Lizzy did a nice job of warning the parents 👍🏻

Knowing the history of chocolate was interesting. I liked the part where the making of chocolate from a bean is explained with visuals on the table. The tour guide was fun and friendly. Staff is really polite n respectful. Overall good experience. Their hot chocolate is delicious. However, from the description, photos and reviews, I had higher expectations of it being more immersive and fascinating. Not enough value for money. For the same/less price I visited other attractions in York which were mind-blowing, kept me engrossed for a few hours and left a long lasting impression. Compared to that this was alright and jus 1 hour.

This was a fun, interactive and educational experience for all ages! The tour was so creatively done and there are lots of yummy treats along the way. I highly recommend it.

Who would have thought a history lesson could be so delicious! This is a yummy , informative and hands on ( you get to make your own choc lollipop) history lesson. We learnt so much about the history of chocolate and we were really interested in the story of the humble Kit Kat! Amy was guide. She was friendly and informative! Highly recommended!

Wonderful museum! We had a fantastic tour guide who was full of knowledge and very funny! You get lots of chocolate throughout.

Had a lovely experience at York Chocolate story shop museum. The tour was interesting and the staff were very professional. Learned all about the history of chocolate and the production of it being made in York. Good value for money, and you make your own chocolate lolly to take home 😋.

Firstly, don't go in full. There are a LOT of samples on the tour. Secondly, wanted to give a shout out to Pip, our incredible guide. Knowledgeable, friendly, and with some great comic timing too.

Really enjoyable, informative but still laid back tour and event perfectly pitched for everyone to enjoy. Our young guide was excellent. We got to try lots of chocolate, learned about the history chocolata, of the three York chocolate and sweet makers and got to make our own chocolate lolly. There were kids there of all ages and our 12 year old enjoyed it too. Would recommend this. I don't have any photos to share...I was too busy listening...that says something :D

What a place! Visited York with friends and was told we must visit The Chocolate Story. We weren't really sure what to expect but it was brilliant!! Rachel C was an amazing guide! Great humour, very clear and the facts she remembered was absolutely amazing!! Loved making our own chocolate lollies too and seeing the history of chocolate in York. Would recommend to anyone. Thank you 🍫

Me , my 11 year old neice and her mum visited for the 1st time !!! From start to finish we were well and truly looked after , the enthusiasm and positive attitude off the staff was brilliant, I really liked hearing them sing to the music as we waited for our tour 👏. The education and bubblely personality of our tour guide lizzy had to tell us was mind blowing ' thankyou lizzy' 💗 A big chocolatey thankyou xxx

Did the tour and totally worth it, great family activity with the kiddos, highly recommend.

Leanne our guide was friendly & knowledgeable. Great to learn about the history of York chocolate. Highly recommend on a rainy day.

We had the classic guided tour from the lovely Sarah. She was really enthusiastic and informative, making for a great experience.

IT’S A Chocolate Lover's Paradise @ York Chocolate Story If you’re ever in York and love chocolate (who doesn’t?), you have to check out York Chocolate Story. It’s not just a café or a shop—it’s a three-story chocolate adventure. What I loved the most is their warm, friendly staff, and they patiently explained to me how this place is packed with history, in few minutes of chatting with them I learned all about how York became the chocolate capital of Britain. But honestly, the best part is that everything they sell in their display cabinet is made right there on-site. You can actually taste the care and tradition in every bite. Oh, and if you’re someone who needs gluten-free options, you’ll love this—they label everything clearly. No awkward guessing games or squinting at tiny print. It’s such a relief to see a place with such a rich history also keeping up with modern dietary needs. The whole vibe is just… happy. I could see the kids were full of joy, and the adults were just as excited. Oh yeh and the smell of chocolate fills the air—it’s impossible not to smile. Whether you’re a full-on chocolate nerd like me 🫣or just someone who likes a sweet treat now and then, this place is a must-visit. It’s fun, it’s delicious, and you’ll leave with a bag full of goodies (and probably a little chocolate on your face). Trust me, it’s worth it. 🍫✨

Great place to visit, really interesting story, excellent guides and of course loads of samples/treats

Had a great time with a knowledgeable tour guide.

Our tour, led by the engaging and knowledgeable Alistair, was an absolute delight from start to finish. His enthusiasm and depth of knowledge truly brought York’s chocolate heritage to life. The tour begins with a ride in the lift to the second floor, where you are introduced to the fascinating origins of chocolate in York. Without giving too much away, there are plenty of delightful surprises along the way. Visitors are treated to a variety of samples, and the chance to make your own white chocolate lolly adds a personal and interactive touch. This well organised, 90 minute experience is entertaining, informative, and suitable for all age groups. Whether you’re young or young at heart, this tour is a fantastic way to spend your time in York. Highly recommended!

My family and I had a fantastic time visiting York’s Chocolate Story. Our guide, Austin, was fantastic. He was extremely knowledgeable and his interactive timing was impeccable. We would highly recommend this experience - one for the whole family.

We had a great time at York's Chocolate Story! Amy was our tour guide, and she was amazing!!! She was so knowledgeable, who made the tour fun and exciting! Highly recommend! 🍫🍫🍫

Kelly was an amazing guide, our family visited late Nov 2024. Kelly was an amazing storyteller and made the chocolate story exciting and the experience for our family so memorable. York is lucky to have Kelly as a representative to share the York Chocolate Story!

Great destination in York, so many famous chocolates developed in York and exported all over the globe, including KitKat in Japan.

Samples given throughout and informative tour about chocolate in England.

Austin was a fabulous tour guide. Educational and entertaining!

Was a great experience and our tour guide Sarah I must say was amazing and I think without a tour guide like her it makes a good tour and amazing tour. You get chocolate after each room well worth it

This was a wonderful experience as good as the chocolate story is it's the tour guide that makes it and Sarah was amazing she truly puts her heart into she was funny full of energy and her personality was infectious could see she really enjoys what she is doing Sarah just made the whole thing so good I loved all the samples and you get a lot at the tour and find out some very interesting facts and the making the lolly was brilliant too thankyou

Informative and entertaining. Sarah delivered a great tour and provided an insight into Yorks chocolate heritage.

Booked this as a birthday treat and had a brilliant time. The tour was so interesting learning about the founding families, seeing a recreation of shop windows and of course tasting plenty of samples I counted and you get at least eight items, more if you pay to roll truffles and make your own chocolate lolly which was lush! Our guide Amy was so bright, enthusiastic and ever so smiley even when there were a few ruder visitors that talked over her. A very fun, enjoyable experience. Defo book in advance as it does get busy.

A great experience with the family. We really enjoyed the interactive tour and experience. We had a fantastic tour guide called Austin who was very friendly, professional and informative and made it fun for children too. What an asset to the team.

Great tour with lots of fun information and interesting range of different chocolates to taste along the way. Sarah, our guide was enthusiastic, fun, and good with the kids. Would definitely recommend it.

Fun and informative couple of hours

Had a fantastic experience with my 5 year old and 2 year old. Good balance of free chocolate given out and making the trip educational. Sarah our host was amazing, she did a fantastic job catering for our party. Thanks again we will be visiting again.

Absolutely brilliant, we all loved it and had a great time. Austin was engaging, interesting and fun, making the visit even more memorable. Thank you so much!

Family friendly, lovely way to learn about local history alongside the history of chocolate itself, feels more authentic and directly involving than the 'production line' style of Cadburys. We had a wonderful, knowledgeable and fun guide in Amy.

Scrumdiddlyumptious!!! A lovely family experience that we absolutely recommend for chocolate lovers. Our guide Sarah was fantastic, she had enthusiastically delivered a beautifully and informative tour!

Didn't know what to expect with a guided tour but my partner & I really enjoyed our visit! The tour guide Austin did a fantastic job and really made the visit worthwhile. If you're visiting York, definitely give this tour a go! Cheers x

So much fun and so interesting! Our guide, Austin was fantastic, made the tour really enjoyable! We loved learning about the history of chocolate in York and the tasty treats (well some weren't quite to my taste but still interesting to have tried!) along the way. Highly recommend 👍

Rachel C made this trip fabulous!

Pricey but worth it, the staff (especially Kelly) were excellent, good for all ages

York is without doubt the home of chocolate in England and here the story of chocolate becomes an experience for the senses. Our guide, the amazing Amy, took us through the background of Rowentree and Terry chocolates, back into the origins of chocolate in Mexico and then in detail into the crafting of chocolate, with steps illustrated by samples to taste. Vegans catered for with dairy and gelatin-free samples and also in making your own chocolate lolly. Highly recommended for an in-depth cocoa treat.

Great experience. The tour guide, Daisy was very engaging. Lots of gin on the tour and fun to make our own chocolate.

It was an amazing tour and just the perfect length of time if you have yong kids who struggle with a short attention span. I recommend going AFTER a meal and skipping pudding/dessert because they serve A LOT of sweets along the way. Your kids will be high as kites on sugar 😂

Enthusiastic guide. Informative and of course the free samples. Recommended

Great tour by Daisy, very knowledgeable. Loved the chocolate samples on the way round and making chocolate lollies.

A great tour with a good mix of information and tactical experiences

We enjoyed our Chocolate Factory tour. It was an entertaining and enjoyable break during the busy Christmas Market. We learned a lot while sampling chocolate treats. What more could you ask for?

Couldn’t have asked for a better experience here ! Rachel.C our tour guide was amazing, the amount of things the tour guides remember is brilliant. The whole tour round was very interesting and she tried to keep everyone entertained and happy as we went round. The kids got a little interactive part during the experience and at the end you get to make your own chocolate lollies and take them home. Overall, really enlightening experience if you’re in York, worth the price you pay !

Just went in the shop this time! …but will certainly try the tour next year

The booking on the website is not clear Desponding feedback from the management on this. And over priced definitely not recommended this for family

Interesting tour with a good history of chocolate in York. Delightful tour guide who clearly loves what she does. Staff were all friendly and approachable.

Lovely experience! Sarah was an engaging and personable guide, would highly recommend :)

thoughly worth a visit.very entertaning.with hands on experiance sections

The tour is nicely timed, fun and interactive. Going into history of chocolate in York. Kelly who was the tour guide was fun and entertaining. The tasters are nice and making your own chocolate lolly at the end is fun. One hour in total.

A really packed schedule considering how short the tour is and really worth the money. Kelly was engaging and informative and the chocolates throughout the tour especially at the end were amazing!

My son and I had Sarah Walker as our tour guide. Sarah was a very friendly, animated, caring and attentive tour guide. I informed Sarah that, as my son and I are Muslims, we were unable to have any chocolates that had alcohol, porcine based gelatine, or any other non-halal animal based gelatine in it. Sarah very conscientiously made sure that all the chocolates that were offered to me and my son were halal. She frequently checked the contents information sheet, to make sure that the type of chocolate that I and my son chose were halal. I applaud York Chocolate Story, in preparing a contents information sheet, which states which chocolate is halal, and which ones are not. Thank you Sarah, for making me and my son feel included, and reassured that what we were eating was halal. And thank you Sarah, and York Chocolate Story, for making us feel welcomed, included, and cared for during the tour. I would recommend going for the York Chocolate Story tour for anyone who loves chocolates, and I would definitely recommend Muslims to go and experience the tour.

Great place. There's a shop where you can get ice cream and chocolates. You can take the chocolate tour. There's one where you can make your own truffles. The chocolate is nice and creamy. I will definitely go again when I go back to York.

We had Sarah as our tour guide. she was very professional.

Went with school a long time ago. Came back this year and was highly impressed. Has a massive history and the guides are amazingly nice.

Great way to spend an hour, very cute and fun. Rachel C was outstanding.