Chocolate Bar Cafe at York's Chocolate Story in York

York’s Chocolate Story offers delicious, high-quality hot chocolate that’s rich and indulgent. The staff are friendly and welcoming, creating a warm and enjoyable atmosphere. A perfect spot for chocolate lovers!

Tour was great! Lee was awsome! Chocolate fenomenal! Massive thanks for great time!

Really lovely experience especially if you know a chocolate lover. Me and my boyfriend went and thought it was really reasonably priced for the whole tour. Lots of interactive elements, Kelly who led the tour was amazing and we got to make our own chocolate lolly at the end. Really worth it!

Such a great experience, awesome value! I thought I wouldn’t be able to have the same experience as others with me being dairy free - how wrong was I?! I was included in every aspect of the experience with lovely dairy free options. Rachel.C was so lovely, incredibly engaging throughout the whole tour. 100% recommend.

Sarah was an excellent tour guide. Very knowledgeable and full of enthusiasm. Wonderful experience. Would do it again.

The chocolate story is an absolute must if you are in York. Massively exceed our expectations. You are literally taken on a tour through the history of chocolate with some amazing set dressing and more importantly they spoil you by handing out treats at every stop. We had the amazing Rosa who was super energetic, knowledgeable and great with the children, she's a big asset to the company. Will go again we visit York.

Excellent experience and Sarah was good fun and well informed. Very inclusive

Amazing tour very knowledgable and treats all the way round too. Sarah was incredible and made it a very fun experience :)

Amazing attraction, a tour of the way chocolate is made. Great stories and lots to learn with interactive parts. Added bonus of a few edible treats along the way. Finished off by making our own chocolate lolly. Appropriate for all ages, our children (14 + 10) really enjoyed it. Would recommend pre-booking.

Nice tour by Pip! The story was nicely told, and the interactive exhibit was fun for adults and children. Got to taste it a few times and make it myself. Easily accessible for people with mobility problems or in wheelchairs and strollers.

Pop was a fantastic guide. Informative, animated and genuine. Highly recommend her.

Amazing little last minute decision. If you love chocolate and the history behind it this is the place for you. Lots of taste samples. Our guide Kelly was so good, friendly and funny. Highly recommend!

My partner and I had a great time during this experience. It was interesting to learn about the history of chocolate. Sarah was a great host with lots of energy and enthusiasm. We would highly recommend doing this experience!

Great place to visit made amazing by the tour guide. They went above and beyond to accommodate us.

Fantastic thing to do with kids but also rally interesting for adults. Our tour guide Sarah was wonderful, so enthusiastic and knowledgeable. Lots of tasty chocolates to try and some fun making our own! Would fully recommend a visit.

We had a very good experience at York Chocolate Story. We did the tour + truffle rolling experience, and our tour guide Sarah was great. We made a chocolate lolly and 4 truffles each.

We had a great day at York Chocolate Story. We were impressed with all the chocolate we got throughout the tour and really enjoyed the interactivity. Our group was all adults and our tour guide Sarah was fantastic in making it fun for us and we had a laugh. Sarah was really attentive to everyone’s needs and a real asset to the company. Thank you!

We went today for the tour and we had such a great time. Lizzie, our tour guide was warm and friendly and funny. She kept us all engaged and had a laugh with us. She was also so helpful with us as we had some requirements and this was no problem to her, she looked after my wife and made sure she was comfortable. A great part of the team. The tour was fun and engaging and the lolly and truffle making was fun. Great place to visit!!

A great experience that was a lot of fun! We were given the tour by Lee and he really knows his stuff, how to tell a story, how to make you laugh, and how to get you engaged - he really made the experience! Definitely worth a visit :)

We went on the guided tour and it was very interesting. Got lots of treats

Had an amazing experience! The staff where so great, we had an allergy in the group and they where so helpful and accommodating! Had an amazing time!

Our tour guide Lee was very knowledgeable and made the experience fun even though it was just me and my mum. 10 out of 10, loads of chocolate! 🍫 highly recommend!!

Great attraction and very good value for money

Just been to Yorkshire chocolate story it was a brilliant the lady tour guide reanna was lovely and knew her stuff xxx

Good fun with some nice chocolate treats throughout

A wonderful experience. My wife and I had a fantastic time

It was very fun and the fake chocolate making was also fun

Gin and chocolate tour. A brilliant experience, so much fun. From gin to chocolate and the amazing guide Serena. A must if you are visiting York without children and like gin 😉

This was brilliant! Lee was great, very knowledgeable and great humour too. Very nice that we were able to get hands on with the activity!

Lee was very informative with all the different kinds of chocolate and was a great tour guide. Recommend to anyone that likes chocolate 🍫

Me and my partner went in early October and had a lovely time Amy made our visit very enjoyable would highly recommend good for afternoon activity

We attended on the 1st November 2024. The Chocolate Story's new chocolate and gin tour is a delightful experience that pairs two iconic British indulgences perfectly. Despite being a recent addition, the tour is well-organised and executed, showcasing the expertise of the chocolatiers. While it would be ideal for the venue to stock the specific gins featured in the tasting, the pairing of chocolate and gin is truly exceptional. The chocolatiers have a keen understanding of flavour profiles and have curated a selection that complements the spirits beautifully. If you're a fan of chocolate, gin, or both, this tour is a must-try. It offers excellent value for money and a memorable experience. Don't miss out – book your spot now! The staff were fantastic and would recommend to anyone 100%

Brilliant tour, our guide Austin was funny and friendly. Learnt quite a bit we didn't know about the local area and history of chocolate. The standard option tour was good value for money

We visited the York Chocolate story yesterday. Austin was our guide, he made it so enjoyable for us all telling us the history of chocolate making in York and there were lots of samples to try. The chocolate lollies we made were really good and it was great fun. I’d recommend this trip to anyone in York with children.

The tour was really good. Our guide, Rachel C, was enthusiastic, knowledgeable and did a great job. Making the chocolate lollies was a highlight. The last bit, watching how some individual chocolates are made, felt a little rushed but overall I'd recommend it if you're visiting York. Our eleven year old was very happy!

Marvellous place with the great story of how chocolate came to England

Rosa was a brilliant guide. Lots of information and she interacted with all the visitors

Rachel was very informative and made the whole experience lot's of fun

Excellent experience for the whole family (children 11&13). Lizzy was an amazing host and we enjoyed learning about the history of chocolate in York, how it is made and making our own chocolate lollies. I would recommend a visit!

This tour was a great balance of informative and fun. The kids loved all the interactive elements and the freebies as we went around. Kelly was a brilliant tour guide and we all had a fab time. My only gripe would be that it's pretty expensive for just a 1 hour activity.

This is a fun little exhibition, really nicely presented by enthusiastic staff. Maybe a tiny bit pricey hence loses a star.

Lee our tour guide was excellent - a mine of Information and thoughtful in view of my wife's disability. And generous with the chocolate ! Tom, Jenny & Gracie

Lizzy was our guide today 26/10/24 very nice lady full of information and knowledge, definitely would recommend coming here, very interesting, learnt lots of new thing's about chocolate instead of just eating it! 😊

Took my 12 and 3 year old and we all had a fabulous time! Our tour guide was Lee and he was very knowledgeable. He got us all involved, was very friendly and accommodating. We were given so much chocolate and it was delicious! You take a lift up to start the tour so you're waiting for others booked for the same time. We didn't book in advance but you can get a discount if you do book before online.

We had a brilliant time at York Chocolate Story, our guide Austin was lovely. Thank you.

The tour was great with lots of interesting facts. Giulia our tour guide was lovely and attentive. She was knowledgeable and answered questions we had along the way. The handouts were great and we loved the lolly making part. Well worth the trip! x

I was just there to buy chocolate oranges, They were out, but the clerk was very friendly and helpful and told us where to buy some at a nearby store. The store was neat and pretty.

Thank you to the wonderful Kelly (and Josh!) A brilliant tour showing us the history of Rowntree, Terrys and more, little freebies and you get to make a chocolate lolly!! Kelly kept us entertained and engaged while explaining the experience. Josh showed us some delicious chocolate. We all had a great time!!

We booked to do the tour, and our tour guide this morning was Amy. She was engaging and informative and gave us a great tour around the place.

When we first arrived for our tour we were about 30 minutes early, this wasn't a problem as we spent our time in the cafe and shop situated at the front. When we went in for the tour our guide (Rosa) was very informative and helpful. We had lots of samples whilst on the tour including chocolate water, mini chocolate bars, kit-kats, chocolate nibs. We made our own chocolate lollypops and at the end we all watched over of their chocolaters make caramel filled chocolates. Very good, would 100% recommend!

Really good experience - it was engaging and informative. Our guide, Sarah, was a natural and made the experience even better. I would definitely recommend this as a must if you’re visiting York for a few days.

Really enjoyed in with all the stories regarding chocolate making.

This was a wonderful experience for us as a family of 4, it is a nice set up with fun interactive elements. Rosa was our tour guide and she was absolutely excellent.

The price of the tickets is not reflected in what you get .

Tour guides are informative and funny and bring the story to life well. There are plenty of samples to try along the way - fun for both adults and children. Shout out to our guide Rosa who was great!

Found it really boring. Not good value for the ticket price. I decided to go as the reviews were so good but unfortunately I did not find it interesting or enjoyable.

Great experience, lovely & friendly staff. Pip was our tour guide and she made the tour very interactive and interesting.

Did the VIP Masterclass and the whole thing was wonderful. Robbie, the guide for the class, was brilliant. The amount of time you get and chocolate you end up leaving with definitely makes it worth the price. Excellent experience

It’s was a beautiful unique experience, you get to make your own chocolate

Staff are very friendly and knowledgeable, lots of free samples

Lovely little experience it is, very insightful and interactive! Not to mention a tonne of chocolate to sample! Our guide Austin was super engaging and enthusiastic throughout, getting everyone involved when he could, superb job!

The York Chocolate Story was great, made all the more so by the really enthusiastic & humorous guide Sarah.. thanks for a lovely afternoon!

Lovely place to visit, Lee was our guide and he clearly loves his job, being enthusiastic, fun and knowledgeable throughout. He knows his chocolate!! Tour is highly recommended.

Birthday celebrations with a visit to the York Chocolate Story family totally enjoyed our visit, and Lee gave us the best tour. Many thanks to all the staff.

Lizzy was very enthusiastic and deffinitely full of passion for her job. The visit was great, and full of chocolate!

I recently visited York’s Chocolate Story after booking tickets online and traveling from Liverpool. Unfortunately, we were delayed by 45 minutes due to traffic and parking issues. Despite explaining the situation, both the staff and manager refused to let us in unless we repurchased all tickets, with no option for a refund. The booking confirmation only mentioned that late arrivals may not guarantee entry, but it did not clearly state that we would be completely denied or have to buy tickets again. Very disappointed with the lack of flexibility and poor customer service.

We had so much fun on the chocolate tour. Really informative and with great samples. Our tour guide Lizzy was so friendly and knowledgeable. Really good value too.

A great experience. Our guide, Austin, was excellent and brought the history to life. Highly recommend. Even if you are not a big fan of chocolate, the tour is interesting.

Had an amazing experience on the chocolate tour. Our tour guide Lee was incredible, very knowledgeable and engaging and made the tour so much fun and such a worthwhile visit.

We had a wonderful time - plenty of chocolate treats along the way and hands-on truffle making. The whole experience was made special due to our excellent guide, Rosa. Watch for her when you go - she’s great!

Had a great visit! Lee was a wonderful guide. The chocolate was delicious, and the experience was fun and informative!

We thoroughly enjoyed our chocolate tour with Sarah, she was incredibly knowledgeable, funny and friendly. We learnt loads in a fun way with lots of yummy samples along the way. We would highly recommend!

Mixed views on the experience. It was much bigger than I thought it would be and there’s lots of samples and things to look at. Making the chocolate lolly was a huge highlight for all the family. The lady giving the tour was very enthusiastic however she told off a couple of children and adults for taking samples of chocolate, there wasn’t a sign anywhere to say not to, it very much looked like it was ok to take as you entered the room. I think she made them feel very uncomfortable and like being told off at school! Not what you expect from a paid family friendly experience.

Very enjoyable experience, Lee who conducted our tour was fun, knowledgeable and managed to deal with all questions and interruptions very well. The living picture room was a highlight for us.

we went for the guided tour, our tour guide Lee was an absolute gem. he made the tour personalised to us and what kind of chocolate we like, he was very informed and friendly, made sure we could ask whatever we wanted to! the tour itself was good too!! very informative and fun, lots of little samples along the way! and we made our own chocolate lollies at the end, really enjoyable and would defo recommend! the chocolate was delicious too!! the gift shop is a little expensive but all in all great experience!! thanks again to Lee <3

Great day out for chocolate lovers

Amazing staff and amazing experience so much ❤️

What a great experience! Our tour guide Rachel C was absolutely brilliant, such an amazing enthusiastic person! Would definitely recommend.

10/10 would recommend Great story behind it and a good day out for the kids

Went to the York Chocolate Story today, didn't pre-book and still got in within half an hour on a very busy York Saturday. Sarah was our guide and she was a superb mix of informative, fun and bonkers! Great couple of hours, enjoyed by the kids and the adults alike. Well worth the visit

Really good tour and our tour guide Sarah was really enthusiastic and knowledgeable.

Such a nice and well structure experience. Kelly, our guide was amazing. Her approach and professionalism were great.

Sarah was so enjoyable! She gave a wonderful tour and we laughed a lot We also learned a lot.

Would recommend, the tour was very good and chocolate all the way around, the tour guid was brilliant

Sarah made my day! Was great tour guide ,lots of tasty samples on way round , if you love chocolate you should come here.

Fantastic insight into not only the Rowntree Family, but also the Terry's and the Craven's that made York a British confectionery powerhouse. Tasters along the way including some household names, and the chance to make your own chocolate lolly and watch a chocolatier at work. Our guide Kelly was brilliant. A star deducted as the tour is maybe a little expensive for what you get.

Sarah was our tour guide and it was fabulous! She gave us a lot of knowledge and we had a lot of fun and tried out a lot of delicious chocolate.

Wasn’t what we expected I wouldn’t say worth the money, think we ended up in a group that made it less enjoyable but the person taking us around was nice so added a star for her

It's super cute, intimate. Lots of good explanation. Lots of free chocolate on the way including making your own chocolate lolly. I was late but they give you 20 mins grace time to join your tour. 100% buy tickets in advance and they can't be rescheduled so be sure.

We had a wonderful time with our guide Rachel, there was only 2 of us in the whole group so we got very lucky, Rachel still went into detail about the history of chocolate and gave us a fantastic experience I would definitely recommend.

Visited with my husband as part of a day out and we had a fantastic time! Our tour guide Amy was very bubbly and informative and the samples felt endless (which we loved 😂)

Highly recommend this tour! Plenty of tasters along the way - from cocoa "water" to kitkats and humbugs - and a chance to make your own chocolate lolly!

Had so much fun on the tour. I know we made Lizzy work hard (Andy in particular lol) but we had a good laugh and learned some interesting stuff too. Good luck with the new venture.

Very interesting and different. Well worth going to. Pip showed us around and made it a fun experience. Lots of chocolate samples.

Suitable for a wide range of experiences for families ranging from small to large The process of making chocolate will be introduced and the children will listen with interest as the chocolate making method develops! recommend

Our guide was very informative. Had a great time.

Enjoyed the tour led by the brilliant guide Sarah. It was informative and sometimes interactive. We enjoyed tasting the original Aztec drink and trying nibs, but I preferred the quality street and Kit Kats that they offered! My favourite part was making my own chocolate lolly, which was delicious.

Great experience. Kids and adults will love this interactive and very interesting your complete with chocolate samples.

Lizzy was funny & informative. We received chocolate samples throughout the tour! Made our own lolly! Highly recommend.

Great tour and Lizzy was an amazing tour guide!!!