Chocolate Bar Cafe at York's Chocolate Story in York

A fun tour with lots of interesting historic information and free treats during the tour

Owen was absolutely brilliant, full of humour and very knowledgeable

Rachel C was a lovely bubbly knowledgeable tour guide today at York’s Chocolate Story. Just the right mix of information and interactive activities with a great selection of chocolate tasting opportunities including for our dairy free friend.

Sarah was wonderful and very funny and informative

We had a fun chocolate tour this afternoon. Lee was a friendly and engaging tour guide. We really enjoyed the history of the chocolate in York and trying lots of the samples!

The chocolate branded as York Chocolate Story isn't marked as may contain cereals containing gluten, but is marked as may contain oats. It isn't marked as gluten free either. The staff were unknowledgeable about whether this was gluten free and disowned the chocolate branded with York Chocolate Story saying it is made in a factory not on site. If it has your brand on it, you should know

We were first a bit sceptical about the price and what we'll get. But turns out, it's totally worth it! We had a lovely visit with a fantastic guide (Josh) and learned a lot about choclate and brands we never thought they are produced in york. Unfortunately there was a little delay at our booking time and we got the slot 30 mins later than booking time. But the waitingtime was "chocolated", so the waiting time wasn't a problem. You should book in advance for saving some money ;)

We did the gin and chocolate experience and it was great. The gins are neat however so be prepared for that. The chocloalte history lesson and making was great fun. Worth the money and time.

An interesting and fun experience. Guide Lee was good natured and amusing, and the one hour tour passed really quickly.

We thoroughly enjoyed the tour led by Rachel C, we thought it really interesting learning about the history of the confectionery in York and enjoyed all the tasting. As we both follow a vegan diet, we anticipated having to miss out on some samples but we were generously looked after. Vegan/dairy-free people shouldn't hesitate to participate.

Interesting if a little expensive.

Fabulous tour, Austin was very entertaining and the management team were excellent sorting out my problem, when I needed to rearrange my original booking

This was brilliant! Loved every second of it, ate chocolates around the tour, and then was able to make our own chocolate too! Was so yummy! And of course we had to buy some afterwards!

Amazing! This was so much better than I was expecting. Sarah was funny and told the story of York’s history in the chocolate industry very well. It was fun and engaging, Thank you!

Reanna was a great tour guide. We effectively had a 'private' tour with nobody else in our group. An excellent experience all round. Thank you.

Thoroughly enjoyed the classic guided tour. Lots of interesting facts about the local chocolate 'founding families' and how this make's up a significant part of York's rich history. The tour has some interactive elements, some samples and explains the process of making the chocolate. Our tour guide Pip was brilliant throughout, lots of fun. She really knows her stuff. Thank you for a really memorable part of our full day out visiting York.

Very interesting & entertaining history of Rowntrees and Terry's chocolate makers of York, some good chocolate tastings, we made our own chocolate lollipops and staff very knowledgeable, helpful and friendly. Definately worth a visit.

This was incredible! Our tour guide, Josh, was an excellent storyteller and kept our group entertained the whole time. There was also a lovely woman on the ticket desk who gave us some brilliant food recommendations around York. Great value for money and a highly enjoyable experience.

Free samples and they've made a fairly dry subject as interesting and interactive as possible. Very expensive for a family trip for little over an hour.

As we're from the Midlands, we had to visit as a 'rival' to Cadbury World. This is absolutely worth the trip! Amy, our guide, was fantastic and full of enthusiasm and knowledge. If you can, book the day/night before as we saved £8 for the 2 of u. Making a chocolate lolly to take home was a nice and unexpected treat!

What a fantastic place , entertaining, educational and fun.

A really enjoyable tour! Josh, our tour guide was brilliant, had all the knowledge and all the passion. I would definitely recommend to anyone visiting York. Well worth the money

Did the truffle rolling tour with my daughter for her birthday. Kelly, our tour guide was lovely fun lady who was down to earth and very informative. Had a great time. Thankyou so much!

We had a blast at York's Chocolate Story! Our tour was hosted by Lee who was brilliant! He was knowledgeable and made the tour entertaining. I highly recommend doing a tour here!

We visited yesterday. The welcome we received by Rowan was lovely. He was so happy, and enthusiastic about the tour, he clearly loves his job and we couldn’t help but smile. Austin our tour guide was very knowledgeable and delivered the Information in a fun and interesting way. He had a wide range of ages on the tour and he catered well for us all. The children on the tour loved taking part in the interactive virtual chocolate factory. The various chocolate treats throughout the tour were delicious. We learnt a lot about the history of chocolate in York and how it’s made (also who knew there were so many favours of KitKat!). We made lollies to take home and watched a professional chocolatier at work - fascinating! We highly recommend this as a great thing to do whatever your age.

Loved the tour and learning all about Yorks history with chocolate, oh and watching the chocolate being made was amazing!

We visited York's Chocolate yesterday. It was nice to sample different chocolate as we went round, and my granddaughter loved making her own chocolate lolly. Thanks to our guide, Amy, for making our visit truly enjoyable.

Great and interactive tour. Our guide, Amy was great. Very informative and had good humour. Loved making our own chocolate lollies. Would definitely recommend.

An eye-opening experience! I remember thinking what has York got to do with chocolate? Rather a lot as it happens. We learned so much. Kelly was our guide and she was fantastic. An incredible ambassador for York and York’s Chocolate Story.

An informative experience, much better than a certain Birmingham based chocolate tour! The tour was generous on the amount of samples you got and had some fairly innovative methods of delivering the content. Our tour guide was excellent, but I have forgotten her name - sorry! It was disappointing to see the front of the store rearranged so that there was no seating for a hot chocolate after the tour. I didn't particularly rate the tempered chocolate part of the tour and the strawberry chocolates were kind of unpleasant. This did put me off buying anything from the gift shop.

Lee was a brilliant tour guide and me and my friend really enjoyed this experience. We chose this as our ‘touristy’ activity whilst visiting York for the day and was so surprised about the local history of chocolate. An engaging and interactive experience with lots of tastes of chocolate and history. We bought our tickets online around 1.5 hours before and this was for a Saturday early afternoon

Interesting tour, (patience needed for younger children though), but got to make your own lolly at the end!

Catolina our guide was knowledgeable, funny and kind. Great tour!

Sarah was a brilliant tour guide! Plus lots of chocolate to keep you sweet

Great family experience. Welcoming, engaging staff.

Fantastic experience. Really interesting and engaging exhibits, lots of tasting opportunities, fascinating history and Josh, our guide, was absolutely excellent.

Loved our little tour through York's chocolate history. This is good entertainment for adults and children.

I enjoyed the visit however they advertise a cafe but it is very small and I couldn't see any where you could actually sit down and have a cup of coffee and perhaps a chocolate cake of some description? I have to say that its a bit overpriced.

Had a great time The tour is mainly aimed at kids, but as a couple in our 50s, we found it fun and educational And plenty of opportunities to eat free chocolate

Lovely shop, friendly staff, cars payments only

such a fun and amazing experience, we went as two adults and still had such a fun time! very good value for money, the freebies were great and our guide sarah was very funny and lively!

Absolutely superb and very good value for money. Hugely informative - lots of chocolates - and the kids loved it! Big thank you to tour guide Sarah who was *brilliant* !!!

My 4 year old son and I visited during Feb half term. We had a great time overall- when we first arrived we were given the wrong colour wristband which resulted in people incorrectly approaching us with offers of hot chocolate (which I queried) this resulted in the error being uncovered and corrected, but we were then offered again incorrectly! I wouldn’t mind, mistakes happen, but each time my son was disappointed that an offer was retracted and each time I was disappointed that there was no apology for this!! The tour itself was fantastic, our guide Sarah was superb, very enthusiastic, capable and clearly knew her stuff, delivering the information as if it was the first time she’d said it that day. Lots of yummy things to taste on the way around which linked with the information we were being shown. At the end of the experience we made our chocolate lollies, this was fun, but rather quickly over. We were then ushered to a chocolatier station which was one of the most disappointing parts of the tour- the guy raced through the station and basically couldn’t get us out of there quick enough, which was a shame as nothing else had felt really rushed throughout the tour. I purchased the photos when booking tickets- I’d advise against this. It was billed as 4 photos, but actually it was the one photo they took right at the start of the tour against 4 different backgrounds. Sadly the photo taken wasn’t very good of me or my son, so we now have the same not very good photo 4 times over! Overall, we both did really enjoy this experience, but I would say it is pricey for what it is and if it wasn’t for Sarah being so brilliant I don’t think I’d be fully recommending it.

Visited for a family masterclass over half-term with our daughter. Had a brilliant time with Mark, the head chocolatier making chocolate treats. The whole experience was brilliant, our daughter really enjoyed it which is the aim of any activity you book as a family. And it was fun for us adults too. The chocolate plaque was probably the best bit. Getting to (try to) be creative and make a picture out of chocolate was great fun! Highly recommend 😁

Fantastic experience even for the adults lots of chocolate to try and Lee was extremely knowledgeable on chocolate

We had a brilliant tour & the children loved it and have already said they want to come back. Lee was our tour guide who was brilliantly entertaining!

Very educational and enjoyable. The kids loved the samples and making their own chocolate. Kelly was an excellent guide bringing knowledge and enthusiasm.

The tour is wonderful- really interesting and each section engaging enough to keep the kids entertained. Our tour guide, Tyler was lovely. Our daughter has a milk allergy and so we were a bit concerned about how much she would be able to be involved but they provided her with a dairy free option for all the “tasting” stations and we ordered her a dairy free personalised chocolate bar for the end (we ordered it and then emailed them and they confirmed it would be fine). Overall we were really impressed with the quality of the museum and how good they were despite an allergy.

Excellent tour experience, far exceeded our expectations, well presented and informative for all (our party aged 6yrs to 70yrs). Tour guide Sarah is superb and deserves a commendation. Thank you.

We had a fantastic time. All the staff were very friendly and professional. Lee our tour guide was brilliant and funny. Full of information. He interacted with our group brilliantly. Taking questions and sharing his extensive knowledge. All the samples were yummy, the lollipop making was fun for children and adults alike. The shop was full of treats at a range of prices - there was something for everyone. Well worth a visit whilst in York. We highly recommend.

It was a very fun tour, learnt more about how chocolate is made/ history and also got to sample some :) Our guide (Josh) was very knowledgeable. Our daughter (7 year old) especially enjoyed the interactive learning and the truffle rolling activity!

We booked four tickets in advance for £52 but unfortunately got delayed due to heavy traffic. Upon arrival, the staff and manager were completely uncooperative and refused to accommodate us in another slot. Despite explaining the situation, they showed no flexibility or goodwill. Our kids were extremely disappointed and heartbroken. The manager made no effort to offer any alternative or even a gesture of goodwill. Overall, a very disappointing experience.

Fun experience if you’re visiting York for the first time

Great insight to the whole chocolate history. The interactive gallery was good and making a lolly was good fun. Only downside was cashless in the shop and they don't accept children's 'Go-Henry' cards which was a bit disappointing as we were on a school trip and lots of children had taken one of those.

We had a great tour and were hosted by Kelly and she was brilliant extremely knowledgeable and friendly

DON'T BOOK IN ADVANCE, our train was delayed by 2 hours so obviously rang up as soon as they opened to try and change our slot. Our entire booking lost! Not even a "we will try to fit you in" £46.80 down the drain

Interesting tour. Enjoyed the free samples

We visited today and were very excited about it. We purchased a box of mini eggs chocolate with salted caramel for a friend, to find in the car, that they are out of date. They are a Easter present, the date on the box is 1st January 2025. The other love heart chocolate we purchased has a longer date on, of December 2025.

Really fun and interesting tour. Lots of chocolates to sample and take away. Definitely worth a visit!

York’s Chocolate Story is a really lovely experience, perfect for anyone interested in the history and craftsmanship of chocolate. The tour lasts around an hour, during which knowledgeable guides take you through the fascinating history of chocolate-making in York, a city with a rich confectionery heritage. From learning about the origins of chocolate to the rise of famous brands like Rowntree’s and Terry’s, the experience is both educational and engaging. The interactive elements add to the fun—you get to see how chocolate is made, taste different samples, and even try your hand at crafting some yourself. The museum is well laid out, and the storytelling is immersive, making it an enjoyable visit for all ages. Whether you’re a chocolate lover or just looking for an interesting activity in York, this tour is well worth it!

A good way to learn about the history of confectionary in York and a pleasant way to spend an hour or so

Amazing experience and so much fun. Would highly recommend and our guide, Lee, was extremely knowledgeable and helpful and brought the whole tour to life.

We visited for the gin and chocolate tour. Really enjoyed the experience, learnt so much about the history of chocolate, from South America all the way through to current days in York. Plenty of gin on offer to keep you going !! Our guide Serena and the team were fantastic, would thoroughly recommend this tour.

It's very interesting to learn about the history of chocolate and how it is made from cacao to chocolate. Teenagers will have the most fun. But many adults can also enjoy being kids again 🎵 They also have commemorative souvenirs, which are highly recommended. (The cost performance is not bad either)

I initially added a 2 star rating. However this was in error!! The rating should have been 4 star so not sure how this happened and I apologise to the business as I know consumer feedback has an effect. We didn't experience the chocolate tour but two of us enjoyed a hot chocolate and some of the individual chocolates from the selection. All were absolutely delicious and when we return to York we look forward to coming back, sampling more and doing the chocolate experience. Thank you!!

We visited York’s Chocolate Story it w as well worth the money. Amy was an excellent guide who made the tour interesting and amusing well done

Came with work , heard many stories about here ....all true , it was soooooo good .we had a fabulous time.

Tyler was our awesome chocolatier guide! Thanks for an amazing time :)

Tyler was a fantastic guide! She was warm & welcoming making it an enjoyable experience from start to finish. Tyler also saved the day when my daughter had a melted chocolate incident.

Great tour guide and really interesting content. It is however fairly quick (circa 1hr) and not great value especially if you pay full price. We got the tickets on the 2:1 travel by rail offer which felt fair value.

I like this place it shows you how much chocolate York used to make. What's sad it also highlights how York managed to lose 3 great confectionery companies, and is now a shadow of its former self

A fun and informative time, plus very enjoyable gin and chocolate tasting. Can highly recommend! Lizzy, our guide was very personable and knowledgeable, her enthusiasm was infectious.

Great museum tour, Pip our tour guide was fantastic so fun and enthusiastic even when an annoying kid on the tour kept swinging her sword in her face! Really interesting and with the added bonus of samples to eat as we went around! The lolly making was fun too, not just for kids either. Only downside was the 'cafe' only sold drinks and sweets but it's not a problem as there's plenty of cafés nearby. Worth s trip for all age groups.

Lee, the tour guide was extremely knowledgeable, and very friendly, my family had a great time, thank you Lee!!

Interesting too expensive. Became repetitive. Guide Julia & staff lovely

Very expensive for what it is. My son was disappointed.

We decided to do the chocolate tour experience on a recent mini-break in York. The tour lasted approx. 1hr 30mins which was led by Josh who was exceptional. He had so many interesting facts about Yorks chocolate history and was very engaging. We all had a wonderful experience and enjoyed tasting the samples along the way. If you're looking for something to do indoors while In York then we definitely recommend this attraction.

Didn't expect it to be as good as thought. Harriet who was our tour guide, was brilliant, full of information and fun. She even helped someone in the group with autism when things got too much for them.

Great experience much more enjoyable than we expected , our guide Pip was brilliant , engaging and made the tour very enjoyable , will visit again if in york again ,

Great place for families. We've visited with 7 and 3 years old and both of them enjoyed the place. We had a very funny and engaging tour guide, Kelly.

Fun tour, interesting history, good chocolate!

Great tour! Tour guide Lee was great, very enthusiastic! With it being a small group as well he let my greedy self have more chocolate than usual 😂 Woman at the end was super informative about how to make the chocolate too! (Maya maybe? Sorry 🙏🏽) All in all a great experience, would recommend!

A very interesting and interactive experience. I didn't realise that York had such a longstanding and notable history with chocolate production. The tour involves lots of sampling of chocolate as part of the experience too.

York's Chocolate Story gives the chocolate history of this fabulous city with delicious treats along the way. Kelly was the best tour guide! Very knowledgeable and fun.

Had an awesome time visiting with my partner this week, our tour guide Austin was engaging and enthusiastic which made it all a lot of fun - plus getting to eat different chocolates along the way is always a bonus!

Sarah was a fantastic guide through York’s confectionary history. The tasting through the tour was very interesting, really gave you an experience of the chocolate all the way through the process.

We did the 11am tour on Jan 30 with Sarah. We thoroughly enjoyed our visit and Sarah was a great guide and very knowledgeable!

Great experience. Lots of chocolate provided throughout the tour and interesting history about York chocolate. Only 4 of us on the tour too, which was great. Would recommend

The tour is so worthy! Highly recommended, you get to know the history as well as trying different chocolate samples. Lee was awesome, very friendly and nice!

Experience: 5/5 Informative: 5/5 Fun: 5/5 Chocolate samples: 5/5 Staff: 5/5 Overall: 5/5 I enrolled into the truffle making experience and was one of three in a group, which I know isn’t normal as they usually have bigger groups. Our guide was Harriet who was super lovely and friendly. She was so informative and very enthusiastic and is an absolute credit to your team! She made us feel welcome and guided us through the history of chocolate in York. The entire tour was so very immersive and very creative, nothing like how I expected (even better!) and it was an enjoyable experience from start to finish. I loved learning about the history and all the different families that make up chocolate in York. I learned a lot about things I didn’t even realise happened in York which was fab! We got to make a lollypop to begin with and then we’re able to roll our truffles afterwards. Whilst they set, we then were shown how chocolates were made and were able to sample those too! I honestly didn’t expect so many different types of samples and it was an exciting experience! You might think that it’s great for kids but I would absolutely recommend for adults as well! (Who doesn’t like a bit of fun and chocolate!?) Honestly would return again because it’s super fun! And the gift shop is literally just chocolate (amazing). Highly recommend the chocolates in the counter that you can get nicely boxed! Lots of different and exciting flavours to choose from!

Great place to visit in the centre of york and our guide was excellent.

Had a great time on the tour and as it was the last tour of the day, it was just my husband and I so it was like a private tour and was awesome. All the staff were brilliant, especially our guide Rachel. It was lots of fun and really interesting, plus I got to eat loads of chocolate.

A fascinating look at the making of chocolate and the families who created the chocolate factories in York and the UK. Our guide Pip was bubbly, entertaining and full of interesting facts and stories, she related very professionally and patiently to both the children and adults on the tour.

Really enjoyed the tour and Lee was a very good guide and knowledgeable. All staff were very friendly. Good experience whilst in York.

Rachel C was an excellent tour guide, kept everyone very engaged and was very informative!

Better experience than Cadbury world, a different chocolate to try in each room and a very knowledgeable tour guide who led us round. definitely worth a look, especially with kids

We had a tour round by Sarah, she was supper friendly and full of great information. Highly recommend!!

What a fascinating and interesting experience the York chocolate story is! Well designed and suitable for all ages, Rachel C who was our guide was enthusiastic and knowledgeable with interactive screens, and many samples of chocolate to try. The workshop was great fun and the shop had plenty for all pockets. Totally worth the entrance fee.

Great experience all round. Perfect service, allowed us to keep all our bags in the back room while we took our tour. Fully accessible tour, excellent tour from Sarah, tailored to adults and kids. Plenty of treats to try throughout the tour including a chocolate lolly to take home.

Interesting tour. Rachel was enthusiastic and we had a lovely tour. Thanks