Chocolate Bar Cafe at York's Chocolate Story in York

It’s was a beautiful unique experience, you get to make your own chocolate

Staff are very friendly and knowledgeable, lots of free samples

Did the VIP Masterclass and the whole thing was wonderful. Robbie, the guide for the class, was brilliant. The amount of time you get and chocolate you end up leaving with definitely makes it worth the price. Excellent experience

Lovely little experience it is, very insightful and interactive! Not to mention a tonne of chocolate to sample! Our guide Austin was super engaging and enthusiastic throughout, getting everyone involved when he could, superb job!

Lovely place to visit, Lee was our guide and he clearly loves his job, being enthusiastic, fun and knowledgeable throughout. He knows his chocolate!! Tour is highly recommended.

The York Chocolate Story was great, made all the more so by the really enthusiastic & humorous guide Sarah.. thanks for a lovely afternoon!

Birthday celebrations with a visit to the York Chocolate Story family totally enjoyed our visit, and Lee gave us the best tour. Many thanks to all the staff.

Lizzy was very enthusiastic and deffinitely full of passion for her job. The visit was great, and full of chocolate!

I recently visited York’s Chocolate Story after booking tickets online and traveling from Liverpool. Unfortunately, we were delayed by 45 minutes due to traffic and parking issues. Despite explaining the situation, both the staff and manager refused to let us in unless we repurchased all tickets, with no option for a refund. The booking confirmation only mentioned that late arrivals may not guarantee entry, but it did not clearly state that we would be completely denied or have to buy tickets again. Very disappointed with the lack of flexibility and poor customer service.

We had so much fun on the chocolate tour. Really informative and with great samples. Our tour guide Lizzy was so friendly and knowledgeable. Really good value too.

Had a great visit! Lee was a wonderful guide. The chocolate was delicious, and the experience was fun and informative!

We had a wonderful time - plenty of chocolate treats along the way and hands-on truffle making. The whole experience was made special due to our excellent guide, Rosa. Watch for her when you go - she’s great!

Had an amazing experience on the chocolate tour. Our tour guide Lee was incredible, very knowledgeable and engaging and made the tour so much fun and such a worthwhile visit.

A great experience. Our guide, Austin, was excellent and brought the history to life. Highly recommend. Even if you are not a big fan of chocolate, the tour is interesting.

We thoroughly enjoyed our chocolate tour with Sarah, she was incredibly knowledgeable, funny and friendly. We learnt loads in a fun way with lots of yummy samples along the way. We would highly recommend!

Mixed views on the experience. It was much bigger than I thought it would be and there’s lots of samples and things to look at. Making the chocolate lolly was a huge highlight for all the family. The lady giving the tour was very enthusiastic however she told off a couple of children and adults for taking samples of chocolate, there wasn’t a sign anywhere to say not to, it very much looked like it was ok to take as you entered the room. I think she made them feel very uncomfortable and like being told off at school! Not what you expect from a paid family friendly experience.

Very enjoyable experience, Lee who conducted our tour was fun, knowledgeable and managed to deal with all questions and interruptions very well. The living picture room was a highlight for us.

Great day out for chocolate lovers

we went for the guided tour, our tour guide Lee was an absolute gem. he made the tour personalised to us and what kind of chocolate we like, he was very informed and friendly, made sure we could ask whatever we wanted to! the tour itself was good too!! very informative and fun, lots of little samples along the way! and we made our own chocolate lollies at the end, really enjoyable and would defo recommend! the chocolate was delicious too!! the gift shop is a little expensive but all in all great experience!! thanks again to Lee <3

What a great experience! Our tour guide Rachel C was absolutely brilliant, such an amazing enthusiastic person! Would definitely recommend.

Went to the York Chocolate Story today, didn't pre-book and still got in within half an hour on a very busy York Saturday. Sarah was our guide and she was a superb mix of informative, fun and bonkers! Great couple of hours, enjoyed by the kids and the adults alike. Well worth the visit

Amazing staff and amazing experience so much ❤️

10/10 would recommend Great story behind it and a good day out for the kids

Really good tour and our tour guide Sarah was really enthusiastic and knowledgeable.

Such a nice and well structure experience. Kelly, our guide was amazing. Her approach and professionalism were great.

Sarah was so enjoyable! She gave a wonderful tour and we laughed a lot We also learned a lot.

Would recommend, the tour was very good and chocolate all the way around, the tour guid was brilliant

Sarah made my day! Was great tour guide ,lots of tasty samples on way round , if you love chocolate you should come here.

Fantastic insight into not only the Rowntree Family, but also the Terry's and the Craven's that made York a British confectionery powerhouse. Tasters along the way including some household names, and the chance to make your own chocolate lolly and watch a chocolatier at work. Our guide Kelly was brilliant. A star deducted as the tour is maybe a little expensive for what you get.

Wasn’t what we expected I wouldn’t say worth the money, think we ended up in a group that made it less enjoyable but the person taking us around was nice so added a star for her

Sarah was our tour guide and it was fabulous! She gave us a lot of knowledge and we had a lot of fun and tried out a lot of delicious chocolate.

It's super cute, intimate. Lots of good explanation. Lots of free chocolate on the way including making your own chocolate lolly. I was late but they give you 20 mins grace time to join your tour. 100% buy tickets in advance and they can't be rescheduled so be sure.

We had a wonderful time with our guide Rachel, there was only 2 of us in the whole group so we got very lucky, Rachel still went into detail about the history of chocolate and gave us a fantastic experience I would definitely recommend.

Visited with my husband as part of a day out and we had a fantastic time! Our tour guide Amy was very bubbly and informative and the samples felt endless (which we loved 😂)

Very interesting and different. Well worth going to. Pip showed us around and made it a fun experience. Lots of chocolate samples.

Highly recommend this tour! Plenty of tasters along the way - from cocoa "water" to kitkats and humbugs - and a chance to make your own chocolate lolly!

Had so much fun on the tour. I know we made Lizzy work hard (Andy in particular lol) but we had a good laugh and learned some interesting stuff too. Good luck with the new venture.

Our guide was very informative. Had a great time.

Suitable for a wide range of experiences for families ranging from small to large The process of making chocolate will be introduced and the children will listen with interest as the chocolate making method develops! recommend

Great experience. Kids and adults will love this interactive and very interesting your complete with chocolate samples.

Enjoyed the tour led by the brilliant guide Sarah. It was informative and sometimes interactive. We enjoyed tasting the original Aztec drink and trying nibs, but I preferred the quality street and Kit Kats that they offered! My favourite part was making my own chocolate lolly, which was delicious.

Lizzie was fantastic! Thanks for a great tour

Lizzy was funny & informative. We received chocolate samples throughout the tour! Made our own lolly! Highly recommend.

Great tour and Lizzy was an amazing tour guide!!!

Very entertaining couple of hours with tasty samples to try

Lizzie and Robbie were amazing, both brilliant! The staff as a whole were very considerate towards my disability and checked in thst I was managing with stairs etc which I really appreciated! Csnt recommend enough!

The admission price is way too high, chocolate is expensive, no vegan chocolate option.

Learnt a lot that we didn’t know about chocolate. We had Sarah and Josh show us around. Absolutely incredible

Really interesting and fun interactive tour! Delicious samples to enjoy and we loved making our own lollies as well as learning about and watching different chocolate making processes and techniques. Our guide Sarah was absolutely fab! Very knowledgeable with a beautifully enthusiastic delivery of the tour! Would definitely recommend to any chocolate lover!

Amazing experience. Tasting as you walk around and great guide. Very attentive and interactive

A great and educational guided tour. Booked in advance with some issues trying to pay via Google pay which did not work on my mobile so had to enter card details instead which worked the first time. My booking was found quickly when I arrived and the tour started right on time. As soon as we got to the start we got our first sample and got plenty throughout the tour which was educational, funny and really well presented by Rosa. They answered questions well with Knowledge they had found themselves from previous people asking which was a very nice thing to see as it shows they really care about the customers. Making the chocolate lolly at the end was a lot of fun and getting the sample of banoffee chocolate after watching how they were made was great. Thank you for the great and informative tour.

Fantastic experience. Highly recommend. Our tour guide Rosa was brilliant, she made it very enjoyable.

Intervene entertaining with lovely tasty chocolate all the way around the tour! Sarah was a great guide, full of facts and really fun.

Nice experience although it felt a bit rushed

Fabulous way to spend 90min learning about York's history and the significant role chocolate played. Our tour guide, Rachel, was brilliant. We even tasted chocolate and made our own. Highly recommend.

Our tour was guided by Sarah, she was absolutely great!! Learnt so much and tried loads of different chocolates!

Sarah was an awesome guide. She had great energy and engaged every person. We even did a little dance all together. Great time

Such a great day out, super interactive exhibit with a lot of free ticket. Our guide Lizzy was amazing and really knowledgeable, would highly recommend if you’re visiting York!

Didn't go into this with any great expectations but it was a lovely experience detailing the history of chocolate making in York. Plenty of tastings ans a lot of fun too! Well worth a visit!

Great experience, our tour guide, Pip, did a fantastic job taking us through the history of York's chocolate making industry. A must do activity when visiting York

We went for the first time yesterday and didn’t know what to expect Austin was our tour guide for the day and explained everything extremely well and was brilliant made the experience 100% better would definitely recommend to everyone x

We loved doing this. We opted for the cheaper option but wasn’t disappointed at all and got more than our moneys worth. Our guide ‘PIP’ was great. Her storytelling of the history and how chocolate is made was informative and funny. You get to taste so samples of how chocolate was made through time to what we eat today. We got to then make a chocolate lolly and then sample a shop made chocolate after watching how they were made Brilliant and would recommend a must do when in York

Thoroughly enjoyed our visit to Yorks Chocolate Story, Lee was an exceptional guide, providing a factual and amusing commentary throughout. I also didn't expect to get as many freebie chocolates as we did 😁

Great. Grandchildren loved it. Lots of complimentary chocolate and very friendly and helpful staff.

£60 for a family of 4 (just missed out on the summer deal which would have saved me money) Easy to find we used the park and ride and the bus stopped a short walk away. We arrived 15mins before time slot as advised but just stood and waited so i wouldn't have said that was totally needed just to make sure you arrive on time. 12 in our group. We went to the top floor where we were met by Lee. He took a photo then asked us all our fave chocolate he was very knowledgeable on this which was impressive. He gave us a sample and we moved to the next room where we watched a short video tasted the worst drink and moved to the next room, watched another short story had a quailty street then onto the next room, listened to a short presentation had a mini kit kat then onto the next room where we watched the process from bean to chocolate but one screen wasn't working. There was a few displays to look at 2 or 3 of the screens weren't working. We then made a chocolate lolly (to take home) while we waited for them we watched some chocolates been made and got 2 each to take away. That was the tour over so for £60 I was a bit disappointed (if I'd have paid the summer deal think it would have been £40 odd) I still wouldn't have been impressed but I wouldn't of felt totally out of pocket. The guide was fab though csnt complain about him. Lots of knowledgeable, a bit fast when talking which made it hard for my children to understand but he was friendly, open for questions, funny. He made the guide enjoyable. I wouldn't go back

Very informative and very enjoyable. Our tour guide, Sarah, was a real treat.

Sarah was lovely, very informative and interactive on our tour and the chocolate was super tasty!

It was ok and the kids enjoyed it. The staff are very good at putting on a good 'show' and the bonus was the chocolate tasting. It isn't an experience we would repeat. It is great for facilities and the shop at the end was good.

I really enjoyed learning about the history of chocolate. There were lots of samples and I was given a bag to take them away as I'm allergic to chocolate. They are very allergy aware

I regret not visiting this place before. Loved their chocolate drink and chocolate... I will make sure to visit again next time I go to York.

Fabulous tour guide, Jessie was funny and very knowledgeable. Very interesting and hands on visit, with plenty of chocolate to taste along the way!

Worth a visit, kids loved it . Main way into the place it is via a lift. All good if you like them, but as I don't, I got taken up the back entrance up the stairs as I fear confined spaces so i don't do lifts. I was made to wait til last though as my family went in lift which made me feel they was somehow annoyed with me . Maybe ask people before they enter do they like lifts. Not everybody does . Apart from that we all had a good day . Staff was friendly

A wonderful experience! Our guide Amy was very entertaining and professional. Really impressed and great value for money.

Had a very lovely tour guide (Lizzy) leading a smallish group of myself and 8 others on the story of York and its history with chocolate - I found it a very personal tour with opportunities to ask questions, and Lizzy was very knowledgeable, friendly and approachable

Had a hot chocolate + bought bardot chocolate

Very enjoyable and learned a lot. Austin was a great guide.

What a great experience. Austin was the best guide, very understanding and very talented. You will learn so much about hte chocolate business and get to taste lots of chocolate. Highly recommended.

It was one of the most original, and sweet, experiences I had during my stay in York. The group was diverse, but Rachel, our guide, was able to make everyone feel included. I recommend booking well in advance, especially if you want to do special tours like the gin pairing tour, otherwise you won't get a seat

A lovely girl Tyler showed us around, giving us a great experience and understanding if the york chocolate story! Very pleasant, explained things well. Interacted. Great!

Brilliant experience, lots of treats and the guide Rachel was good with customers, factual and relatable, fantastic for all the family.

Amazing experience! Austin was a great tour guide!

Very nice experience, absolutely loved it! Our guide Kelly was amazing and super nice, all the samples were amazing, staff and the tour was worth every quid.

Fantastic experience learning about chocolate. Sarah our guide was great, very knowledgeable and loads of fun!!! Thank you!!

We had a brilliant time on the tour, really interesting and very informative. Really fun to try ancient/ preprocessed chocolate that isn’t what you’d normally expect: much more of a unique treat than a normal chocolate bar! Austin was a brilliant guide and made it a really funny and entertaining experience. Would recommend anyone visiting York to visit!

Absolutely fantastic experience from start to finish! Austin our tour guide was so knowledgeable & enthusiastic throughout the tour. He brought the story to life & we learnt alot! Lots of free chocolate through the experience & making the chocolate lolly was such a fun way to end the tour. Thank you Austin & the rest of the team 🙂

Well I was not expecting such a lovely experience, a guided tour by the team with great knowledge and all the little treats of chocolate along the way, some good and some not so good but thats the point, to taste the journey of chocolate. Being able to make your own chocolate lolly at the end was awesome and the chocolate is very good quality. Would recommend to all, well worth it.

Very happy with our experience. Informative, knowledgeable and friendly host (Sarah). Lots to see and do

Very informative tour with lots of tasting. Kept a 9 & 10 year old entertained for a good 90 minutes. Very good tour guide, Austin

Really enjoyed this visit We took the kids.... They were the only kids there Very interesting, educational, and trying chocolate how it would have been centuries ago. Highly recommend

We enjoyed our tour at York’s Chocolate story. Gina is an amazing storyteller, she is lively and full of emotions. We also enjoyed doing chocolate lolly.

We had a tour today with Austin who was a fantastic guide! We live locally to Cadbury World and was visiting York while on holiday - I have to say we loved it here far more! It’s an intimate tour which is great and we learnt a lot. The chocolate lolly making at the end was also a great touch and my son couldn’t wait to eat his! We would definitely visit again and thought it was great value for money!

Yorks Chocolate Story... what to say other than .... Delicious.... really well presented and time managed. Very entertaining and interactive. Great to hear the story from a different perspective. The Terrys and Rountree story. Chances to try chocolate in different stages from bean to bar. A great afternoon spent in York too.

Gina was a wonderful tour guide, had tons of fun following her throughout the history of York's Chocolate Story and the making of chocolate as well as the making of our own choc lolly! Definitely recommend to visitors

Fantastic way to end our day in York! As a chocoholic, I learnt so much about some of my favourite sweet treats, and the variety of "tasters" was great!

Absolutely fantastic experience. Our guide Sarah really brought the whole thing to life. Her obvious love of her job and in depth knowledge made the tour epic for us. The interactive part where we made lollies was great for adults and children. Sarah was funny and informative and totally deserves a pay rise. Would definitely recommend this for anyone who likes chocolate and history. Wasn't the dry, boring educational experience you sometimes get. We had the best time.

Great tour and Rachel was extremely knowledgeable

Brilliant place, especially for families. Everyone is really kind and helpful

Excellent afternoon spent learning all about chocolate. Lots of choc treats along tbe way. Staff knowledgeable and friendly. Would recommend a visit.

Sam was a great trainer in chocolate decorations. Had a great time.

Chocolate just chocolate. Had a great trip with the family. Went through the history of rowtree and touched on a few others , samples as you go around and a little treat at the end. Definitely book in advance to avoid disappointment.