Chocoberry Cardiff in Cardiff

November 2024 The service over the last 7 months has been appalling, and I still kept going back thinking it must be a fluke. I've eaten from here 5 times in the past 2 months. I've ordered 3 times through Ubereats. It always takes over an hour to get here and is always freezing cold. The first time, I thought it was an outlier, but getting cold food and dessert again today today has really irritated me. The last 2 times I went in person, the food has taken forever to be given and has been lukewarm at best. I'm honestly not sure if managerment or the workers have changed but it's very disappointing. Review from February 2024 I've had both take out and an eat in experience here. The take out boxes are very cute I must say. Dessert has been good in both scenarios. However, when it's busy the order can be made wrong and I have had to ask for them to remake it a few times which is why it's not 5 stars for me.

First time visiting Cardiff and came straight here for breakfast. Food was delicious, we got the English breakfast and desi breakfast both were very nice. Karak chai hit the spot! And the chocolate cheesecake was lush. Definitely recommend, customer service was also very good.

My sister and brother was vomiting and had really bad stomach aches after having dessert from here. Usually the dessert is great this time not so much.

Amazing. Food was delicious and consistent every time. Definitely recommend!

Hemos visitado dos veces por la noche cuando está sorprendentemente ocupado con una gama de adolescentes, parejas y familias. Hay muchas opciones, especialmente para los clientes con un diente dulce. Personal amable. La próxima vez podríamos probar los frappés si están disponibles.

Best place on city road for desserts hands down!

Absolutely delighted with my experience at Chocoberry, thanks to Ruchika’s exceptional service. She made my brunch truly enjoyable with her attentive and friendly approach. When I mentioned that my mocha coffee wasn’t up to par, she promptly offered to replace it with a delicious karak chai, which was perfect. The food was fantastic and the overall experience was top-notch. Highly recommend visiting Chocoberry and appreciating Ruchika's amazing service!

Absolutely beautiful food, the waffle was so soft and tasty and the strawberries were fresh and full of flavour. I also noted that the chocolate didn't taste cheap, it was lovely. This was my first time ordering from Chocoberry, in the words of Arnold Schwarzenegger....I'll be back!

We had brunch and then some dessert. Really recommend the cookie dough 👌

Chocoberry is the best dessert place ever! The atmosphere is unique and amazing for pics. Definitely would recommend this. 5 stars! And don't get me started on the food, ALL the milkshakes are so yummy and the waffle bites are full of blasting flavour. Best option for adults and especially kids who are hungry for dessert 😅

This place is a 10. Food and desserts are fresh, great presentation and the management is always smiling

Visited first time yesterday in Cardiff. Staff were very accommodating and welcoming. Desserts were good but little too much chocolate sauce on doughnuts,crepe. Overall decent experience.

Been here a couple times and the food is so good. Highly recommend the waffle bites, french toast and the chicken steak!

staff are absolute legends. the interior looks like a dessert itself. quality desserts.

Best dessert! Kunafa isn’t the best though

We had an incredible experience here today. The staff were incredibly patient with us and our young toddlers. The food was delicious and there was a wide range of choice for desserts. Thank you

We had waffles the fruity ones, desi chai were amazing. Me and my friend definitely recommend this place for dessert stop. Must say it was clean too.

Must try place if you are in Cardiff!!! ⭐⭐⭐⭐⭐

It was amazing the staff took really well care of us I will definitely come here again

Had good time at chocoberry City road Cardiff. Actually good place to have some desserts with proper amount of sweetness.

This is my favourite spot for dessert! The place looks posh, and the desserts are simply lush. It's beautiful and impeccably clean, creating a perfect ambiance for enjoying treats. The desserts are incredibly tasty, leaving me delighted and mind-blown every time. The prices are reasonable, and the staff is friendly, quick, and provides excellent service. Trust me, this place hits the spot, offering a truly fulfilling experience. I highly recommend it to anyone who hasn’t tried it yet. I’ll definitely be visiting again soon. Thank you!

I cannot believe that the girl working today told us if we are done and if we could leave as there was a family waiting. First of all we have only been there for about 30 minutes. There were people who were there before us and the fact that out of everyone around us, they chose us. This has never happened to me ever and normally places have time limits even so they don’t kick people out. It is very disrespectful and I’m very surprised and disappointed as their milkshake was good too. We came back to speak to the girl but she did not even apologise. Thankfully the other guy did and was empathetic about it. I just don’t think its something staff should do. It’s very weird and I take it personally because if it was another group of people or family, I’m pretty sure they wouldn’t ask them. You just don’t kick customer out just because there are other people waiting. Maybe change your time limit policy or have a bigger space to accommodate people. But if you treat customers like this then don’t even bother.

Got kicked out as soon as I finished my milkshake because there was a group waiting. We were only there for 20 minutes. I am very disappointed with the service as I really enjoy the food.

Good place and Great taste!! 🍦🍪❤️

We really enjoyed the food. We came from bristol, will repeat it more often ⚘️👌🏻🤌🏻

Amazing customer service with good interiors the waffles and dipped strawberries are my favourites. Back to back for 6th day in a row at this place. The staff is very welcoming specially the manager Iftikhar Ahmed is very kind and friendly Thankyou chocoberry Cardiff

Excellent service with great staff who are very professional and helpful! Would highly recommend 👏🏿👏🏿

Amazing place. Magical. Kids loved it

Great customer service and great food would definitely recommend

The staff's attentiveness enhanced my experience. I indulged in their delightful Tutti Frutti Falooda, a true delight for the taste buds. The overall ambience complemented the flavors, creating a genuinely enjoyable atmosphere. Highly recommend for a satisfying and pleasant dining experience.

Wonderful place for dessert lovers 🤩

best dessert shop on city road ever ... Obsessed with their Kanafeh and those amazing waffle bits! 🍫🍓😋#ChocoberryCravings

Good aesthetics and customer service but absolutely awful cheesecake and milkcake. Cheesecake was so so so sweet that if it had been just a block of sugar I bet it would not have tasted any sweeter. Milk cake was below average as well.

Amazing surprise this placed ticked all the boxes. Provided they do not change reciepy/quality and keep standards high with cleanliness etc then they are the best in Wales and top 10 in UK for deserts. I tryd the kunafe and was blown away best I have ever tasted portion, quality and service exptional 10/10 highly recommended! I pray they keep constistant and not get greedy !

I had ordered a white chocolate cookie dough with custard and both of the items had strands of hair in… mortified to see this Hair nets or beard nets should be worn

Ordered £50 worth of desserts and refused tap water as they want you to buy it from them instead. Literally trying to get every penny, disappointing

Such a worst experience. I ordered latte and mocha but they survived me 2 Americano then I complain again they served me 2 black americano and when talk with them the lady of front desk she argued with me they make their latte and mocha without milk and chocolate powder.. and we just wasted our 1 hours those 2 coffees .

Popped in here on way home to grab something sweet. Had lovely mini waffles with strawberry’s to take away x

Passing through Cardiff and was recommended to try this place. Good choice. Tasty deserts & and great service and recommendations from Prapti.

The desserts are lush, highly recommend getting the Chocolate dipped strawberries and the choco puffs. A definite sweet toothed person's paradise. Staff is welcoming and the place is clean and hygienic.

Chocoberry is an absolute delight for dessert lovers. The moment you step in, the aroma of chocolate and berries envelops you, setting the tone for a delightful experience. Their menu boasts a variety of indulgent treats, from Arabic delights like kanafeh to dipped strawberries. The fusion of flavors is executed perfectly, leaving your taste buds in awe. The ambiance is cozy, making it a great place to unwind with friends or enjoy a sweet solo escape. Whether you're a chocolate aficionado or a berry enthusiast, Chocoberry offers a scrumptious journey that's definitely worth a visit.

Friendly welcome at this spotlessly clean cafe at the heart of Cardiff's cosmopolitan city road. We chose Belgian chocolate Spanish churros from the varied menu that included waffles, crepes and a variety of cakes and sundaes. Shakes and hot drinks are also available though no frappes when we visited. This is a nice place that deserves to do well.

An Absolutely Stunning and excellent desert restaurant in the heart of Cardiff. Highly recommended, with warm and welcoming staff and service; true value for money.

Amazing desserts and lovely staff, will definitely return!

Such low quality ice cream for such a high price, made me think I had covid again as I couldn’t taste anything

Great dessert. I went for the waffle bites. They always hit the spot. Friendly staff and good service 👍🏼

My 2nd visit dining here. Managed to get a table straight away, would definitely recommend the brownie shake 😋 reasonably priced for the portion sizes. Only criticism is they need more staff especially on weekends or special religious events.

Friendly staff, Asma was excellent and sold the warm of the space, and some extra water. It's great to have somewhere to get tasty pickme up food, at 1.30 in the morning.

Excellent dessert highly recommend

Lots and lots of lovely desserts to choose from. The other couple we visited with us chose mango ice cream and crepes and I ordered Pistachio cake. All of them were very nice. We managed to find seating as it was reasonably quick turnaround of customers. Clean place and staff was helpful. Would recommend and visit this eatery again.

Great choice for desserts. Seating available but I have been told that it can get full at times.

Wow what an experience with desserts....so much choice and service and the desserts were just perfect infact my boys were spoilt for choice. Would definitely come here again with my 5 musketeers 😄

Absolutely amazing deserts and the staff are lovely. They truly go above and beyond for their customers, I am recently going through a very hard time and have become a regular here, today I was given a lovely note hoping I am okay with a free mini pot of ice cream. I’m so thankful

Super clean looking place which I can appreciate. They had fancy churros in a delicious chocolate sauce that I thought were fantastic. I had a hot great tea to wash it down. If you want some posh sweets in an un-posh area then this is the place.

Ordered a takeaway dessert. Had 2 different cookie doughs, both came with ice cream. Really nice cookie doughs, fast service - didn't wait long. Would recommend 😁

If I could give more stars I would. The food is insane, it tastes so good, me and my partner got the cookie dough (biscoff and white chocolate) and choco balls and it was delicious, we ordered a vanilla shake that was huge, yet not too sickly and just the right amount of flavoring. The staff were so lovely, and initially I thought it was a little expensive but it is definitely worth the money

Nice experience, nice interior and comfortable chair and scumptious food

Top service with awesome food and amazing staff

Such a high standers place. It is the right dessert shop for me.

Best desserts in Cardiff, absolutely love this place and will definitely come here again. Definitely recommend 👍🏼

Amazing desserts!! Ordered a couple of different desserts from the menu and they all came out to be deliciously high standard.

Absolutely fantastic Cuisine. And fantastic service from Asma

Food was lovely and the service from Asma was great!!!

Fast and efficient service. Never had a problem here! Thank you :)

Good customer service and excellent food

The best desert shop in cardiff,

I recently visited this dessert shop and had an amazing experience! The shop is filled with a wide variety of delicious chocolates, sweets, and other treats. The prices were very reasonable and the quality of the chocolates was excellent. I would definitely recommend Chocoberry Cardiff to anyone looking for a sweet treat.

Great food, lovely deco and most importantly great value for money

Had a lovely experience, great waffle bites, service was really good and overall a lovely experience

Been a couple times with family and friends. Never a disappointment, friendly staff, impeccable service, beautiful interior , delicious food and a great variety on the menu. Definitely recommend :)

Amazing service and a lovely addition to city road. Beautiful interior as well and the milkshake was great!

Love coming to this place with my friends, really nice interior and decor with comfy areas to sit. Service is always great and the menu is good- having so many different options to choose from. Love the oreo milkshakes, my personal favourite

Nice customer services.This is the best shop for dessert .

Amazing milk cakes Thank you Vishakha for serving me.

It's very nice and good serving also delicious food.

Really nice food. Excellent service. Loved it.

good customer service and great food will defo come again!

Amazing desserts with great quality and excellent customer service.

Customer service is perfect and good food

Nice place to chill. Great service :)

Clean place, friendly staff. Enjoyed the food, got a milkshake, have visited a few times now, would recommend. 10/10!

It's all about Passion towards Food.Always in the mood for sprinkles and sugar cones.

Beautiful desserts omg! Especially the kunafeh 🎂😍 this made my day thankyou! 😊

Nice customer service and food with great ambiance

I appreciate the kind customer service I received when ordering. I was met with wonderful staff!

Went with my children today. My partner ordered a cookie dough and my children ordered sundaes. The cookie dough was said to be one of the best my partner has ever tasted. The sundaes portion was a little too much - need quality over quantity. The coffee machines was not working and my son who is dairy intolerant wasn’t able to order anything for him so NOT VEGAN friendly. I did go the day after xmas and I’m certain the unavailability of most items were due to that. It’s not a place I’d return again to with my kids as it doesn’t cater for their dietary needs. As it’s a new business, I hope everything goes well for them and they are better organised with most items available to order.

Ordered off Uber eats. The cookie dough was terrible, and tasted more like cheesecake crumble than a cookie dough. The ice cream sundae too was ugly looking. Bits of chocolates thrown inside a container and icecream thrown on top. Waste of money ordering from here

Updated my previous review the waffle bites were amazinggggggg! 🤤

Ordered a strawberry shortbread sundae. Got some vanilla and strawberry ice-cream with some cream and a garnishing of shortbread crumbs. I ate some of it thinking the shortbread would be in the centre or a little further down, but there was no shortbread in my sundae. Lolz. I asked the staff at the counter what this was? Thinking they may have made a mistake, and got told that is the way they make their shortbread sundae. This was definitely NOT one. Also the sundae must have had 1 strawberry in it in total. Manager was rude to staff Infront of me, saying she should not have given a refund but offered an alternative. To which I suggested that they should maybe have the correct description listed on the menu. Maybe it should have been called strawberry and vanilla ice-cream garnished with a pinch of shortbread. Lolz. Service was also all over the place. Coffee came first, then 15mins later the deserts came one after another approx 5mins apart min. Waffle was fluffy, and light. However the Nutella tasted more like milk chocolate instead. The Oreo overload was more of an underload very dry due to lack of milk chocolate/nutella. The crepes were decent. Generally, nice interior,lame service though they tried. Maybe it was the service from the kitchen, but I was given my coffee without a spoon etc. Coffee tasted like Tassimo coffee and the cup was half empty. Needs improvement, doesn't feel like a franchise seems like amateurs trying to imitate Haute Dolci. Not impressed.

The food and service provided was great. Went to try some of their desserts and was not disappointed, would definitely go back again even if it’s just for those choco puffs

Beautiful location great service good atmosphere.

Amazing deserts and very friendly staff!

المكان رايق ورهيب، الخدمة جيدة ولكن فيه تأخير، مستوى النظافة ممتاز، الكوفي 6/10 الكنافة 5/10 الوافل 9/10

Just had the pistachio kunaffa and it was one of the best I've ever eaten 😋 ! I highly recommend it 👌 5*

Do not order from here online. They did not send half the order - you cannot contact them by phone and what’s more they refuse to give a refund. Appalling service.

Ordered 3 items was told 20 minutes on phone staff were nice but had to ask 3 times how long it will take as I had arrived on time 20 minutes later provided food. Not happy will be going in the bin If they want people to spend there money at there premises then employ the right number of staff

Amazing place - very aesthetic and lovely service! Team is very friendly. Rayyan served us and it was excellent customer service. The food was delicious and unique! Loved it. Definitely recommend

Found a hair in my Uber eats order

Perfect place very clean and attractive and very nice and good service. Gentlemen Rayan served us and he has great customer service skills and with a great smile and good knowledge about items they sell. He is an asset to the organisation

Went here with my family, honestly the best desserts I’ve eaten 😋. A girl named olive served me, her customer service was amazing. Looking forward to going back!