Chips Station in Southend-on-Sea

Got a Groupon deal for myself and 2 kids,booked and was told the deal does not work but offered an alternative so I arrived within the hour for them to tell me the groupon has been used already wen I'd just bought it and travelled down there.shockingly bad service and stood arguing with the man as he said I'd used the Groupon already when obviously I hadn't .waste of time.rude.think the man was called tony

We visited for my husband‘s birthday. We were a table of five and arrived at 7 pm. On arrival. We were the only diners in the restaurant. Three other tables were occupied by the time that we left 9 pm. This was a sat night. The menu has changed fewer choices or maybe fewer fine dining choices. The signature dish seemed to be the steak either steak on the stone or cooked so we opted for steak. The menu even contains a little joke. “Don’t ask the chef to cook well or medium well “ I opted for medium rare so when it arrived, I struggled to find the pink meat. I also ordered some garlic bread for our daughters, it arrived smothered in cheese but no mention that it would have cheese both daughters don’t eat cheese . The waiting staff require additional training. A female server. Didn’t even apologise when I complained about my steak instead told me it would be a further 15 minutes for a new piece , that wouldn’t work as everyone else had been served. They would’ve been nearly finished when mine arrived. Her solution was to scrap the order all together, but I came to a restaurant to eat. That wasn’t a good solution, the senior server, or maybe the manager later came over and offered to compensate for the steaks and provided a discount, which is really good of him, the chips could’ve been triple cooked for that crispy restaurant feel they suspiciously look like they may have come out of a packet also . After we complained about the steaks, we didn’t receive any additional service. We had to request a desert menu, being gluten-free. I asked what was gluten-free on the menu. I was told nothing it’s not completely unusual but usually you’re offered either ice cream or sorbet. We had the feeling that we were no longer wanted so forfeited the deserts for our table of five, asked for the bill and left, one of our diners was in a wheelchair, no point did anyone offer to open the door so we navigate of the double doors ourselves and left disappointed . Positively the cocktails and the beers were delicious. My recommendation would be hire some staff that smile or are attentive, become a bar and do what you are good at. This used to be one of my husband’s favourite restaurants in Southend. I’m not sure will visit again though. Bad times!

The hot honey chicken burger is the best thing I've ever put in my mouth. Period

Had a lovely sat afternoon here at the Mariners was looked after by Jasmin with excellent customer service and the food and drinks were top notch 👌👌👌

We eat McDonald’s 4 times a week but lasts couple of weeks twice wrong order been given to me so today same order as always nugget meal cheese burger and apple pie you don’t need A levels I got cheese burger burger meal apple pie I want my f nuggets it’s two miles walk can’t take it back to late ones you open your food to late last time was my cheese burger told the missis to check she did but this time it was in the box thinking it’s nuggets yeh I’m pisst off never again I’ll eat your burgers or nuggets that’s what happens when kids run the show and one star is for getting on here