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3.5

Based on 35 opinions finded in 1 websites

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Nº 2358 in 3097 in Leeds

Nº 336 of 399 Other cuisines in Leeds

Score
OpinionsNoteTripAdvisor353.5

comment_iconOpinions

Three of us stopped for a hot drink and cakes. Will definitely not be returning. The radio was on, the cafe was completely empty, my friend asked politely if the radio could be turned off. The lady owner was grumpy and unfriendly, it took her a minute to decide that the radio could be turned off after my friend said it was ok if not as we can go to another cafe. After sitting down, we moved table as the corner we smelt damp and unpleasant, owner was not happy with this. We found the table cloth was very stained and quite dirty. When my friend asked (very politely) if we could swap it for a clean one, the cafe owner became very defensive and said that she had had a very busy morning, had a customer who had a meal at the table and of course she couldn't ask them to make a mess. She went on to say she just last week had 5* hygiene inspection. We later found out this was a lie. She did not change the dirty table cloth. We could see she was very defensive so my friend apologised for upsetting her. There was NO one in the cafe the whole time we were there. Personally if I was the business owner, I would have been embarrassed at the standard of cleanliness. Between us we ordered 2 hot drinks, a hot water and two cakes. After paying the bill with no given receipt, my friend realised we had been charged around £2.50 for the hot water!! Either that or the very small cakes of low quality, was over £4 a slice, bear in mind this is a dirty, dated tea room, not clean quality, modern cafe. Further more, my friend had walked passed the cafe at 1pm and it was totally empty then too, so not sure what she meant when she said the cafe had been VERY busy. The service overall was poor. We should have left when she wouldn't replace the dirty cloth but since the drinks were already made, we felt bad about leaving. I left most of my chocolate cake as I did not enjoy it at all. The coffee cake my friend had wasn't fantastic either. Of course we don't want anyone to loose business, however, it is also not ok to charge people good money for a very poor service, poor quality and to overcharge them. After this experience, we went to read some reviews and found a number of reviews that echoed our own experience. This cafe should not be in operation. Wish we'd taken some photos.

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oncecalledfred . 2024-09-10

MORE AT TripAdvisor

Visited with family for breakfast this morning, friendly little cozy tearoom, was served a lovely breakfast and a huge pot of tea with enough for three cups each! Really enjoyed our visit and loved looking at all the little decorations and trinkets around the place!

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Helen M . 2023-10-03

MORE AT TripAdvisor

Stale scone, instant coffee and out of date jam. Then we were overcharged (£9.80 instead of £7.50) We were going to overlook the poor quality of food until the overcharging. The owner/ manager was hostile and defensive when we asked for a refund of the overcharged amount. She said she didn't know how to do a refund on a card. She said she had bought the jam that very morning from Sainsbury...although the jam was strangely dark, and said February 2023 on the rim. She offered no reduction for this...or even an apology. We finally got our £2.30 back in change. The toilets were out of order. What a shame in such a lovely town.

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Nicki J . 2023-05-14

MORE AT TripAdvisor

Found this cute cosy cafe on a wet miserable day while visiting Otley. I had burger and chips with a lovely fresh salad on the side and hubby had a sandwich and soup we both enjoyed our meals. Will definately call again.

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Jane C . 2022-11-19

MORE AT TripAdvisor

Cream tea with squirty cream, and not the most pleasant of atmospheres. Won’t be back any time soon.

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Gordon B . 2022-10-22

MORE AT TripAdvisor

Great food , very reasonable prices and pooch was made welcome will return next time we are in otley

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Footprints237765 . 2022-06-15

MORE AT TripAdvisor

Called here as our regular haunt was closed. Ordered a full English, toasted teacake and a sandwich. Food was nice though the full English was very greasy. However what lets this cafe down is the clutter (looks like a jumble sale) and the owner's attitude. She wasn't rude as such but everything was done with a grumble and a huff and puff! Bit of a strange way to behave if you are running a business and rely on repeat custom. Food is reasonably priced though so if you want cheap food then by all means go there. If you want great customer service and a chat with the owner, perhaps go elsewhere.

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JennyWrnboli6791 . 2022-02-17

MORE AT TripAdvisor

Called here dare I say because Wspoons was closed. HOWEVER we will not be going to Wspoons again when in Otley, but instead now look forward to a return visit to Chippendales. We can see why this appeals to the locals, good home cooked food and genuine people. Left without having the home made rice pudding which I bitterly regret. Will try next time.

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Russell T . 2021-12-12

MORE AT TripAdvisor

This was a last minute trip into Otley and we really didn’t fancy sitting out in a pub. We landed on the tearoom when there was no one else outside (it was 2.30 though). We shared a fantastic cheese and home cooked ham panini with proper hand cut chunky chips followed by a cream tea. Not sure I could have eaten it all on my own. All totally delicious and great value. Very pleasant young guy serving and good to say hello to the cook to tell her how good the food is. We will definitely go back.

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PhilHoldich . 2021-05-07

MORE AT TripAdvisor

Called in Sunday afternoon for 2 cheese sandwiches with chips. Seemed to take forever to get the food, 20 mins plus! Obviously waiting outside due to covid. Couldn't buy any pop as they only had diet in stock, no full fat (allergy to sweetners). The food looked appetising enough, though the chips did look a bit wet. On eating them they were full of grease and so soggy. Picking the sandwich up from the tray to see a little critter scurry across the tray was the final straw. We had left the area, and didn't have time to go back to tell them. Honestly it was a disaster save your cash.

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50vikib . 2020-12-13

MORE AT TripAdvisor

Discovered by chance this quant tearoom in the heart of Otley town centre. The warm, snug cafe was very welcoming on a cold Autumn day. We ordered a large all day breakfast that was perfect. The food was prepared freshly so a slight wait but so worth it. It arrived piping hot and so much more than expected. It was well worth the money and we were suitably fed. I will certainly return to partake in the beautiful range of cakes next time. Thank you for such a lovely meal.

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LindaB2704 . 2020-10-26

MORE AT TripAdvisor

Came here with my mum for a spot of lunch and could not have been more impressed! Friendly staff and the most amazing fresh soup and homemade chips will definitely visit again when covid-19 is over!

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Harriet G . 2020-08-02

MORE AT TripAdvisor

While the coffee and cake were ok the surroundings were awful. Not Barista coffee possibly Nescafé latte etc. This tearoom is filthy with the strong smell of old fat in the air that clung to our cloths after we left. The atmosphere was weird and not comfortable with the radio blaring out a heavy topic discussion. Overloaded sockets dirty menus. Won’t go again.

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jackono . 2020-02-14

MORE AT TripAdvisor

Perhaps the most awkward lunch ever. The premises were nice but in the small dining area you could hear the loud and rude owner from the kitchen. Probably not a bad thing if she weren't shouting at and threatening to fire the poor young waiter. Food was also bad and of poor quality and when we drove home we had to keep the car windows open because we smelt like chip fat. Awful.

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CHedgWV . 2019-11-17

MORE AT TripAdvisor

Premises very tired, needs a deep clean and a lick of paint. Strong smell of stale frying oil in the air. Radio on quite loud in background. Tea average at best. Crumpets stale and took 20 mins to arrive, although I was the only customer. There are many other (better) tea rooms in Otley,

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plg101 . 2019-09-18

MORE AT TripAdvisor

Came here earlier today with my family. The staff were really friendly and the breakfasts were lovely. Can’t believe I’ve never been before.. Also dog friendly :-)

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Sophia1488 . 2019-08-06

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