Chipotle Mexican Grill in Richmond upon Thames

Came here on a quiet Monday after a day trip with my daughter. We opted for a bowl and a burrito. The ingredients were fresh and prepared on site in front of us. I really enjoyed the food and this is the only Restuarant my daughter likes in the area (and there’s a lot of choice).

The food was delicious we just wish there was slightly better packaging for delivery so that the food would be completely insulated. The parts of the burritos touching the bottom of the bag were very cold whilst the rest was slightly warm. Maybe packing them in a second bag or box would help? If we did order again we would probably have to heat it up again ourselves. Other than that, everything else was great and again, the food tasted amazing!

We usually love Chipotle but today the salsa was frozen and slushy

Rude. Mixing orders knowingly giving them anyway. Horrible. Cold. Have been seen being unhygienic. Lazy. Shame the other ones are nice.

Fantastic service, great food and lovely staff. 5 stars.

Took my son here for a bite on a Friday evening and we both loved the food options. Great value at £9.95 for a huge bowl of fresh Tex-Mex.

Missing the chicken in my quesadilla First & last time ordering from here

Very nice place to have a happy healthy meal..very friendly staff and the quality and quantity of the food was excellent 👌

First class customer service and food was to good. Must try !

Very nice place. Food was very tasty.

enjoyed a burrito bowl, chicken was surprisingly tender and friendly staff

Didn't like the food but the staff were really nice friendly and very helpful

Nearly £9 for a salad!! it was my first time visiting Chipotle and the last. I could perhaps understand if the bowl was full but it wan't, I am a vegetarian so no meat, I requested cheese and I got a sprinkle -for what I received £9 is ridiculous!!!! NEVER AGAIN!!

Ordered from Deliveroo. Food was freezing cold. Cheese congealed rather than melted. Absolutely devoid of taste - totally disgusting. Complete waste of money - binned the food because it was inedible. Total and utter disgrace. They should be embarrassed serving up such dreadful food but I am sure they do not care. AVOID!!! ETA - Deliveroo were cool as anything and refunded. Seems like this place has a reputation Further edited... Chipotle must have a bit that responds to reviews because you follow the link and nothing happens about their disgusting, revolting dogfood that they serve up. No answer from Chipotle for their vomit like dog food

Got pretty bad food poisoning from this, was out of action for 3-4 days. Do not recommend!!

Amazing food chicken bowl was delicious , very friendly staff, i will visit again soon

This Chipotle Restaurant is not only services delectable dishes that leaves you craving especially my fav from the menu - dish called to be "Chicken Al pastor". CHIPOTLE also offers impeccable service and maintains a charming ambiance, ensuring a memorable dining experience.

Despite its fast-paced atmosphere, Chipotle excels in delivering delicious meals with efficiency and friendliness. The menu boasts an impressive selection of classic favorites and innovative twists, all served with speed without compromising on quality, Inparticular my most favourite Al Pastor Chicken which is exceptional. Also, the staff is always cheerful and accommodating, ensuring orders are accurate and served promptly. Whether you’re grabbing a quick bite on the go or dining in, the food consistently hits the spot, leaving you satisfied every time. With affordable prices and a convenient location, it’s become my go-to spot for satisfying my cravings in a pinch. Highly recommended for anyone in need of a tasty, hassle-free meal!

i went to have lunch today and i had really enjoyed food ( bowl ), i loved chicken al pastro bowl . service was really great and quick. friendly staff and lovely environment ❤️

It is a great place to enjoy food and the ambience with service is up to the standards, while the staffs were professional and friendly. We tried their chicken bowl and vegan option tofu which was very well cooked and was filling. Would definitely suggest this place for a healthy and tasty meal.

I visit chipotle very often coz i love food here especially Steak bowl, the steak is cooked well on grill and we have lot of options to add to our bowl .It’s good that chipotle opened their branches in all over UK bringing the authentic Mexican food to UK.

I had lunch today afternoon... it's a delicious food and great food, service for so friendly and quick....❤️

Visited few days ago while I was on a trip , They did a great job matching the taste of USA chipotle some may argue it is better than the US one , Great job guys .

Amazing chicken bowl and chips, friendly staff and pleasant atmosphere

It was my daughters first time eating here and she has recently become vegetarian. I wasn’t sure if Chipotle had a decent option for vegetarians, but they did! Her comment was “it was amazing! I want to come here every Wednesday!” (She insisted I put this rating online!)

Staff were OK but seemed a bit absent minded the taco was soaking wet by the time I got to my table and soggy, so unfortunately, it was not a nice meal. The meat was cold, unsure if this the normal for Chipotle establishments but I wasn't a fan.

Everything is perfect, i am happy With your service and food.

i got a burrito bowl and it was 10/10. the staff was super kind and helpful.

Great service..Great Food... First time trying chipotle, but it was heavenly goooooooooood..... Amazing 🤤🤤🤤

The lady with the mash is the best one! She’s so kind and she did a great service:)

Food portion was incredibly small. Whoever put the chicken portion in this I'm happy your stuck working in chiplote you dog - hopefully you rot in the bin there. Literally 10 pieces of small chicken in bowl.

Steak burrito absolutely disgusting. Meat is not fresh and not cooked properly . Burito arrived very cold . Not recommended

Wrong item delivered. I ordered a quesadilla and got a burrito bowl??

Food is fine, but never received side order

The burrito was flavourless and had a bland taste even on medium spice. Also kind of overpriced for a burrito and chips at £12. I prefer Tortilla for taste and price.

Such a lovely delivery driver 😊

Excellent service, the ambient was so nice and a big shout out to Valerio he was so helpful at all times !! Also the Guacamole is the best I’ve ever tasted!! So worthy and recommend!!! Well done 👍🏻

Ordered delivery for 2 Quesadillas through Deliveroo. Initially given a 45 minute maximum delivery time. Waited and waited and waited until delivery time had increased to over an hour later than initially stated and the app showed that they were STILL preparing my order over almost an hour and a half later. How long does it take to make 2 Quesadillas? Tried to call the restaurant on the phone to find out what was going on but got connected to an automated message which connected me to voicemail!. Ended up cancelling the order over an hour and a half after placing it. Worse service ever. Definitely won't be ordering from this place again!

I love the way of their service was great

I absolutely love Chipotle and this is for sure my favorite location as the staff are super friendly and smiley, courteous and pleasant... Not to mention the food is delicious and fresh! I had the carnitas burrito 🌯 which was tasty and a coke which was ice cold! The restaurant is super clean and in a nice area as well Highly recommend Chipotle if you're in the area and hungry! Shout outs to the super friendly staff at this location!

Go for the spice and the guacamole!

Boring food the burrito was flavourless all the ingredients was bland! And the burrito wasn’t even properly wrapped it was just rolled up into a massive lump and when you bit into it fell apart! Not worth the £9. Definitely doesn’t live up to the American standard!

First time ever I walked in and I’ve been welcomed quite well from the stuff a part the fact that whilst I was still having a look at the menu I felt I’ve been pushed to order as quick as possible in fact I couldn’t realise much about their options and prices. At the end I’ve got a burrito with a mix of ingredients as meet veg and rice and regarding the quality of the food wasn’t too bad. The bad part was when I got to the till and found out that for a small burrito I’ve been charged almost 12£ !!! INSANE!!! I find it so overprice for what you’re getting especially if you’re working and you want to get something decent and to not spend over 7/8£ It doesn’t absolutely work for me. TOO EXPENSIVE!

Servings already getting smaller than when they opened, but the food is sensational.

Great food. I had the chicken burrito and salad. Pleasant staff, who seemed genuinely pleased to be there. Very quick service, so could not fault it.

Never received my order despite being charged for it.

First time visit to Chipotle, it won't be the last. The food had so much flavour & the salsa was sublime. Tortilla & Taco Bell could learn something here. The staff here were very polite & helpful.

Sent wrong order. Paid for al pastore chicken and they prepared all bowls with grilled chicken but charged for al pastore. Won t be ordering again.

Rice was kinda hard still, half was hot the other half was cold, overall was not a great first experience will not be ordering again

Nice food and service let down by no lime quarters available, come on Mexican food without lime? It's like having no rice, beans or chilli sauce!

The food was fine. Without a drink, ordinary lunch was less than £10. Didn't give a serviette nor any cutlery. Too late I found both (cutlery is throwaway wooden).

Chicken Bowl was delicious, Portions are huge and the staff is extremely friendly and courteous.

Delivery was quick and food was good. Portion sizes ok, burrito bowl small. Taco portion better.

The burritos are very good and the portion size is good. Always friendly staff and a decent atmosphere makes this a decent place for a quick meal.

I didn’t get black beans and brown rice as a sides :(

Overall, nice but was a bit difficult to eat at the end LOL

Arrived quickly, really tasty burritos and bowl but all three of us found it super salty! Unfortunately we wouldn’t order again due to the saltiness.

My burrito came to me extremely cold and not heated up at all

I really did not enjoy the food, especially in relation to the price. Service was good and attentive: it didn't feel like a fast food chain. That saved it from a bad rating, but I'm afraid I won't give it a second chance.

This is an insult to Latino food. Ordered 2 main dishes, chicken steak bowl and shredded beef burrito. The chicken in the salad bowl was so dry and so tasteless and the food was not even hot enough to melt the cheese topping. The burrito was stringy and tasted bad and had no hint of what a burrito should taste like. Next time I decide on Mexican I’ll go to Mexico or at least Tortilla

It was okay, not any halal options limited vegetarian options and I felt it didn’t look fresh enough.

considering the price of a bowl i was expecting more, i received a half full bowl even though i paid for extra meats ect, food was also cold and the guacamole has no taste.

Good experience with staff member Priyanka

Great service by crew member priyanka

The girl who served us is really good and friendly she is a Indian girl with black short hair with spects I will definitely come back for sure

A girl name priyanka served us she is soo sweet and she helped us in the process I just loved the food and I will surely recommend all my frd’s here

I just want to thank the employer who despite that they didn’t have the drink I wanted took the time to write me a note apologising. Give that person a raise!

Food was cold and items were missing very disappointing

Good fast food. Nice staff. Fast service. Good food.

Wrong food in delivery, correct order label attached. First time ordering from chipotle and won’t be ordering again.

Food was good, if a little cold from a short distance travel. Crucially, the guacamole was missing, and no mexican meal is complete without some guac. Sad.

3rd time unlucky. This restaurant is useless. I have ordered 3 times. Thought I would give the benefit of the doubt. 3 times, all terrible. Wrong order. Didn’t know where my order was. Then delivery took an hour, when does starting on 20 minutes. Ridiculous.

Tastiest meal I've had in ages. I had the steak bowl really nice.

I have a free food voucher and it's perfectly valid yet upper management decided to decline any voucher

No cash accepted = 1 star from me ❤️

The food was good, though it was expensive compared with other similar restaurants around. Not worth the extra money

Absolute joke ordered for delivery was given two bags of raw rice instead if tortilla chips. RAW RICE. On top the that the burrito wasnt nice cold ! Phoned them and they were rude.

Nice people serving but food never seeing in México. It reminded me Subway what is bad enough. We had a salad and tacos. All tasteless. The salad was rice, beans on top, cream on top, cheese on top and guacamole on top. Everything on top of the next layer. Nothing fresh unless you call fresh to add it to the containers on the day. Dreadful. They will definitely not make it into Masterchef. So vile. I’ll not come back and it will not last. Sorry

Delicious, massive portion and super friendly staff!! They were very helpful, we will be back soon!

Rather than the tortilla chips we got a bag of uncooked rice!!! Food was also cold. Quick delivery

Big treat for my daughter, asked if we could use the voucher we have been saving when we walked in and was assure we could. Choose our dinner. The team were lovely and were nearly finished preparing it when the manager came out and told us we couldn’t use the voucher. Even though it was all in date and the team said it was fine. There was an issue with the print apparently which was the company’s fault but meant we couldn’t get the buy one get one free. Very disappointing but more so the managers attitude. Such a shame. Won’t be back.

Not a bad fast food option if you are somewhat into healthier eating. The portion sizes are good, however the fact that guac is charged as an extra is a bit ridiculous and brings the burrito cost to over £10! Also, as another person stated, the combination of loud music, which makes the atmosphere less than ideal, and the person behind the counter not speaking clearly and loudly enough, make the whole ordering process a bit annoying.

Received someone else’s order, unfortunately.

Had twice now, both dreadful. Order messed up both times and the food was cold and really poor quality.

The food arrived and every single item is wrong plus one portion is missing. Never again

Good quality, clean, fresh chain Mexican restaurant. Only downside is the significant focus of the place on servicing external delivery orders over and above in house customers

Good service by sharma and team good food good price for the two salad bowl thankyou sharma and team

Amazing chicken burrito bowl, tender griddled chicken, everything fresh. I love burrito and this was way better. Ate it all, fast service too at a busy lunchtime, no complaints, will be back for sure.

It’s really nice. Feel the portions could be larger though

Welcome addition to twickenham high street, portions large but not particularly flavourful. Had to pour on the Tabasco. Card payment only which is limiting, and the processed guacamole has a price akin to gold bullion.

The food is really fresh and taste very very good. Highly recommended

Superb burritos, excellent service, great staff

Missing guacamole in my burrito 🙁 I pay extra 🙁

Great food and far delivery. But waaaaaay too expensive compared to collecting in store

The burritos were very good. I ordered one vegan and one chicken burrito. The vegan burrito was about 20% smaller but very tasty. The tortilla crisps were stale and discarded.

I ordered tortillas. I got a bag of uncooked rice. They should close down the branch.

Went into the Chipotle today for a takeout bowl. The portion sizes are ridiculously small for the price you pay. It isn't as good as the ones in the Central London branches.

I ordered with carnitas and it did not come with carnitas

Felt like I was served old food. The rice had many hard grains in and although I ordered the chicken it was hard to tell if that’s what I received. I wouldn’t order from the restaurant again I think it’s better to go in so you can assure it’s fresh

Absolutely vile. Bland as ever. Was literally a rice burrito. Was so small it was like a ball… No cheese or sour cream or filling that I ordered guacamole was store bought not fresh. Absolutely nasty. Called and the woman ‘francesca’ probably a fake name claiming to be manager told me its not her problem report it to ubereats for a refund and hung up the phone to me.. so unseasoned this twickenham branch is doing a disservice to the chipotle brand. Have also reported to head office. Horrible food and even worst customer services