Chinatown in Canterbury

Server named Zack top class bloke served us well spoke to us about sports etc just all round a great bloke who made the night better

Excellent customer service amidst a busy Saturday evening. We organised a surprise birthday celebration for a member of our family therefore guests were arriving at separate times as they manoeuvred their way through different challenges on the day. I telephoned The Ship Inn whilst still on a train and spoke to Katy (apologies if I have noted the incorrect name) to explain about the delay. The original plan was to get to a local shop to buy decorations for the table but that was not possible. The member of staff at The Ship Inn advised they could organise a small cake with a candle. To our surprise a few members of staff also found time to sing Happy Birthday which was a lovely surprise. The wide range of food available is wonderful and the customer service was maintained at a high level even though there were many different demands on their time. The prices are competitive and there are many options of drinks to compliment a meal. Thank you to everyone in The Ship Inn. There is no surprise it is it is a popular venue. The view over the 'The Bay' is spectacular. One request would be to adjust the door to the outside area i.e. it stuck open a few times which proved to be quite chilly at the end of November. If an inner door could be fitted that would be a great help. Wishing everyone at The Ship Inn a Merry Christmas. In particular, those who work behind the scenes. They are not seen but make a big difference, and can only imagine work extremely long hours

Hotel decent enough but they have closed the beefeater, the pub/restaurant is only serving a limited and I mean limited menu to hotel guests only, no draught beers or lagers only an assortment of bottled beers and spirits.....also a bit shocked from the young lady swearing like a trooper in the kitchen at another member of staff (08/10/24) sat waiting for my meal listening to the foul rants, think I'll give this place a miss in the future...I use this hotel a few times a year think I'll give its competitors a trial and hopefully their staff can keep their explicit rants to themselves.....shame really, I think whitbread are ruining the customer experience to appease it's shareholders therefore stress is put on its frontline staff, but still it's no excuse.

Accepted takeaway order but then closed the restaurant before making the order then cancelled about an hour later! Leaving a large group with no food! The delivery driver was the one in the end to notify us that the restaurant was closed

We had scrambled eggs, avocado and bacon on toast on Tuesday 20th November; excellent. The same the following day; undercooked bacon, half the scrambled egg and all served cold. Good service on both days.