China Kitchen in Lincoln

Placed a order and delivery driver was very rude keep well away

My food never came and I never got my refund

if I had read the other reviews first I probably wouldn't have placed an order. Glad I did order because the food arrived on time, piping hot and was delicious.

The delivery driver was sat in his car for 10 minutes across the road from our house before he decided to get out and bring the food. What then made the food go cold one of the worst delivery drivers we have had.

food was extremely late had to call 3 times and got no where, when the delivery guy finally arrived he didn’t even acknowledge being so late

The duck pancakes were incredible, however the rest was incredibly underwhelming. The sweet and sour sauce in the sweet and sour king prawn Hong Kong style was watery and had a metallic after taste, the rice tasted overcooked and bland, the chow mein unfortunately tasted very oily. Over all, rather disappointing.

Tasty food that was piping hot. Friendly delivery driver ☺️. Thank you.

Chilli Shredded Beef, Egg Fried Rice and Chicken Chow Mein were all great. Chicken Curry had pink, undercooked chicken.

Went to order my food tonight and they was very proud and sore 2 rats running in kitchen and left really disgusting and smelt awful

Ordered our meal and wait time was an hour. My son went to the cashpoint to collect the money and 26 minutes later the food turned up. I asked to pay over the phone by card and it was really stressful as the woman on the phone wasn't the greatest. After much stress I said to her that they'd told us an hour to which she replied. "it's estimated and I'm only working the computer, you should be prepared!" She was the rudest person I ever spoke to, argued with me, telling me that if I wanted to put on a bad review I should as I'd been rude first! Like seriously? Customer service was seriously lacking and all the time the poor driver was stood waiting. He was lovely but overheard the rude woman ok the phone, it was incredulous, she was shouting, interrupting and talking over me. I asked if she worked in the actual shop because of she didn't, it was a bad reflection on the business. I will NEVER order from here ever again.

The takeaway online is not the takeaway that is completing the orders, so food is not being made, but payments are still being taken. Calling the takeaway doesnt help as its golden bowl and they cant see the orders. Paid for and didnt receive any f

My order was 2hrs late. When I called I was given false information (the driver had been waiting for the order for an hour and a half at the restaurant). I was only given a £4 refund. Don't order from here, absolute waste of time.

Ordered my food at 5.20 pm didn't arrive until 7.10 pm and that's only because I phoned the restaurant up. The woman on the phone was lovely and so was the delivery driver but nearly 2 hours for a basic meal and only 4 miles away is ridiculous

Good food & friendly delivery person thank you

Took them 2 hours to deliver the food and also food’s missing .

Great as always but missing part of the order.

Sweet and Sour chicken was great and a big portion!

What was right was good but to tell the driver I owe an additional charge was disgusting and then the order was wrong so won’t be ordering again

the sate chicken on skewers are to die for. top quality food. never use anyone else 💯

Really well cooked come piping hot well satisfied

food was hot and delivered on time. crispy shredded beef was okish but the egg fried rice was bland and completely lacking flavour.

try to charge extra 4.50 for delivery because they was late with the food. very poor service she be giving me a rebate for late delivery

First Chinese in a long while, very nice

Fantastic food and piping hot on arrival!! Great service.

additional charges for delivery. 1hr 30 min wait on food

first time order and very VERY VERY tasty 😋 😍

Really poor experience, received a phone call 1 hour after the food was supposed to be delivered saying that they have to cancel the order. As I proceeded to order from somewhere else I received another phone call saying the food will be delivered in 15 minutes. It took another hour for the INCORRECT food to be delivered.

Food was delicious however I was extremely concerned when the delivery driver asked for more money on the doorstep and told me that the manager had tried to contact me about this which was not the case. I really felt for the drivers it was clearly his pocket being affected and he told me this was not the first time. If extra delivery costs are the case this should be apparent at the time of ordering

terrible quality mystery meat really really rank never again

Please avoid this place nearly £50 on food to get stone cold slimey chicken tasteless chow main stale crackers everything beef the whole lot was definitely not cooked today. When on phone wanted us to bring all food back to where theyd decide what percentage food was ok and what was not its all on 1 plate. Who wants to eat anything else with dirty slimey horrible food on there plate. Eventually the manager told my wife to f off and put phone down absolute disgusting. Yes my wife did get funny in response with being funny first weve used these before always been ok to brilliant but tonight was an absolute joke of a meal.

If I could give zero stars I would! Used to use these quite a bit with no issues until tonight! Over £40 for 2 adults and 3 kids.. Soo , tonight the chicken chow mein - flavourless , and the chicken was slimy and cold in parts! Prawn crackers- stale Chips - spat them out ! Egg fried rice - no egg in it Foo yung on the tiny bite I had was absolutely disgusting Chicken balls - inedible No one could eat any of it , but the food isn't the only issue .. when rang the shop I had to explain myself 150 times , to be refused a refund, to be told they will refund only the chow mein despite being unable to eat any of it ! And the best bit.. to be swore at and have the phone hung up .. They actually think it's acceptable to serve food like this to people !! Absolute grebs !

excellent food and service arrived 30 minutes early 👌 😀.

Poor poor delivery we got our food 3 hours after ordering. They lied saying it was delivered on time on this app so it looks good for their business. No apologises whatsoever! No offer of a discount or good will gesture! Bottom line is they have lied about delivering their order to cover it up! Joke! Can’t even speak to the restaurant and just eat didn’t help when I called twice to see where my order was or even try snd cancel it !

foods amazing, bang on, 10/10 would recommend.

It has been nearly two hours wait and the food still hasn’t arrived. Phoned the restaurant twice and they said it would arrive in the next 10 min. An order of £51 and then they initially phoned saying that I had to pay the driver and extra £4 for the delivery. Very bad service…

We have been ordering from here for over 2 years, only ever had one issue with an order. However lately the delivery time (which is normally really quick) has almost doubled. Not sure if it’s down to staff shortage but one driver attempted to deliver for a friend, turned up with no ID to enter camp and decided to drive all the way back to the restaurant. This time I’ve had a driver say the gate is closed when there’s 2 gates.

the food apart from the chips which were cold was nice, but don't get a delivery. every time we have had it delivered its always been really late. the delivery driver was very apologetic and said he didn't know why it was so late as he had been sat in the take away for 40 mins.

Food is great but a fiver for delivery to birchwood is a bit steep

Over 2 hours late not happy at all

Our favourite Chinese in Lincoln, great tasting food, amazing service and value.

Driven past many times Thought I'd give it go.. superb food Great flavours Will definitely call in again

We do love this takeaway. Great food and service. Unfortunately, last week our food was delivered twice and we were charged twice. The delivery chap said it had happened 5 times that night. I think this was an issue with JustEat. Please could someone contact me back to see what we can do regarding a refund as we did not accept the second delivery of food. (I am using this method to message as justeat doesn’t give any option to contact them unfortunately)

Sadly on this occasion food was late despite order and hour prior and food was cold despite being told it had just left the stove

Don’t usually write reviews but this is the worst takeaway experience I’ve ever had. Food was over 2 hours and they never phoned me when it arrived, so sat getting cold at hotel reception. They then lied about it to try and hide the fact they never phoned me. Seemed as if they outsource their calls too so they have no idea where the orders are or how to help. Avoid

Beef Satay chow mein is fooooookin amazing

Always order from you but nearly 2 hours delivery time is ridiculous. Second time it’s been really late. So disappointing, sort it out or we will go elsewhere. Food is of a reliable quality though. Such a shame. My husband shouldn’t have to pace up and down outside waiting on the food.

Best Chinese in Lincoln by a country mile!

Everything I ordered I didn’t get I got a completely different order like they looked at it and said nope I’m not making that he can have this instead, food was horrible I physically can’t eat it I’m not coming here again

Great food but was 2 hour late such a shame

Ordered at 7.30pm, just eat app state order out for delivery at 8.40. Now 9.45 and still no dinner.

Nearly 3 hours after I ordered and the food still is not here. Two phone calls and all I get is that they will contact the restaurant manager.

excellent service and food 👍 .

order never turned up! not much help either from the restaurant poor service

very friendly delivery driver couldn't ask for better food. very tasty.

Inedible for the kids, all food was cold, 45 minutes late.

Food was hot and delicious, this is our go to Chinese takeaway

Driver was rude. Blue Ford car. Will not order again.

Food was good, but took an hour and 45 minutes to arrive.

After a well over 2 hour wait, the order was marked as delivered on the time of the restaurant closing; no food was delivered and customer service said that they "could only ask for them to deliver it as soon as possible ". Definitely cannot recommend.

Used to be great, but order hasn’t even turned up. Won’t be using again.

the best Chinese, excellent every time

Amazing food as always but delivery is a joke

Ordered at 17:17, arrived just before 19:00. Very disappointed!!

Great food, super hot and arrived on time

order not received rang twice 2hr wait so far

2 hours late and demanded an extra £3 for delivery

The food took almost 2 hours to come, way after estimated delivery time

order arrived and wasn't right. had to ring and they said they were taking orders for the restaurant and ringing them through. don't know what happened but not the usual standard. spending that much money and not getting the correct order.

Always love thier food, never disappoints and always ready very fast

Food was pre ordered and still over an hour late. When it arrived, items missing. Poor service

The food overall was lovely - I would definitely recommend the chicken satay skewers and the crispy chilli beef. Only negative was the black bean dish which did have a really strange taste to it.

We have been waiting almost 2 hours and still has not arrived. Called restaurant for an update but to be honest they didn't seem confident it was turning up at all. Real disappointment from a restaurant with local legend title. Wish we hadn't bothered.

I haven't received anything, on the application it says that it has been delivered, but I haven't received anything

Some of the food was barely warm, the chips were soggy and hard (potentially undercooked?) And the sauces had barely any taste.

Great food, piping hot and delicious

the best Chinese I've had in ages! the crispy chilli chicken was actually crispy. all hot and fresh amazing!

I don't much appreciate being forced to pay extra for delivery, after I already paid Just Eat delivery charges

Wrong delivery time and given the wrong order once it finally arrived

We love this Chinese! Have been using for 2 years since we moved here and it’s always great. Food always piping hot and delicious. Delivery drivers really friendly too.

The duck fu yung didn’t arrive

forgot parts of order waited 1hr 40 minutes, Cold

Food was late and stone cold tasting awful when it finally arrived, rang to chase order poor lass didn’t have a clue

Very late delivery and parts missing

Never showed up after waiting over an hour and half although it said delivered! Shocking!

Stood at the counter waiting for my order to see 2 rats run from the sink area accross the kitchen electrics also kept tripping assuming rats have also been at the wires stay clear dirty place. I immediately cancelled my order and was givin a refund even if it was reluctantly given

I’ve ordered delivery twice from this place and it’s been hours late both times I will not be ordering from here again as my food is constantly cold when delivered and when I phone to check on my order the service is shocking and I get yelled at for bothering them and was told they couldn’t understand me as they didn’t speak English! Will not be ordering again and I encourage customers to go elsewhere would give 0/5 if I could

Food was beautiful and still hot very good service

Ordered on just eat at 18.10 food was supposed to be here at 19.15 it's now 20.30 and still not here won't be using them again very slow winded no sorry and they still have the cheek to charge £7.50 delivery for a £9.6 mile journey never again!

Food is ok but lukewarm at best. Order took an hour and 45 minutes to come, received a call after an hour and 15 minutes to say we had to pay more for delivery. £7 for delivery to Witham St Hugh’s is ridiculous.

Total time since I ordered my food is now 2 hour and it has just turned up this is not on and I do believe I have not got what I ordered and this is hot food as it was warm and had to reheat it in the microwave.. I do believe a refund is in order as I have had to reheat the food as I am starving and not waiting another 2 hours for food. The driver is fine as he is the only driver there

As a regular customer I’ve always been happy with the quality of food. Tonight my delivery was two hours late. After contacting china kitchen 3 times I was told that they were withholding my delivery because I had failed to confirm the extra delivery charge would be acceptable. The guy on the phone was so rude. Never again will I order from these. The delivery driver was very apologetic and the food was nice. A very bad experience and very embarrassing for China kitchen Lincoln

Will not be ordering from you again although food is great the delivery is worse than poor the delivery driver told me he had been waiting at the restaurant since 19.30 my order was supposed to be delivered by 20.25 but arrived at 21.15 the phone number doesn't go directly to the restaurant now it goes somewhere else the driver informed me of this Will be finding another Chinese to order from now on the place is a joke now and has gone steeply downhill for deliveries

If you want your food 2hrs after you order it and when you confront the driver they say they will put your windows in, enjoy.

Arrived piping hot, really tasty and not too spicy.

Late and tastes disgusting. Absolutely embarrassing.

The order said 60-75 mins. It turned up after 2 hours 10 mins. This included me calling 30 mins or so before they to chase the order

Portion sizes have shrunk considerably, and quality of the pork dish has decreased in flavour and quality as well.

Ordered for the first time will never order again well over an hour late and food tasted awful

Delivery took 3hrs from placing the original order. Asked for updates twice only to be given incorrect information. Asked for a partial refund and they offered me £3, bit of an insult. Such as shame as the food and delivery is normally ok. The honest thing to do if you’re really busy is to reject orders instead of taking peoples money, no excuse for money grabbing!

Good great but was late order time stated 1h20 but was still another 20 mins on top of that