China City Chinese Takeaway in Basildon

Used to go to China city whenever I ordered Chinese haven’t had it for atleast a year so thought I’d order. I am shocked at how much it’s gone downhill! The crispy chilli beef was really dry and almost broke my teeth because of how hard it was… salt and pepper chips - no salt! Absolutely disgusting, will not be going back!

I've used them for years on a regular basis. Its Friday I understand they will be busy o get this but after waiting an hour and quarter to call them back to ask where it is the lad said another half hour... I give them the benefit of the doubt and after 2 hours still nothing. I asked to speak to the manager and got greeted by the most rude and sarcastic woman I have ever spoken to. If they stated at the beginning there was going to a 2 hour wait i would just ordered from elsewhere but the lies are not acceptable. They was obviously short on drivers too as the guy said the food was ready and waiting for the driver to collect. They did offer a £5 discount but that didn't interest us. Our kids have been waiting patiently. Dont lie to customers Disgusting behaviour.

My family had a takeaway from this 'Chinese ' and I will make this very simple, my 17 year old Son could have done a better job and he has never cooked in his life!!! Save your money and go elsewhere, burnt food and sloppy cheap short cuts ie special fried rice was boiled rice with a couple of prawns and a couple of slices of meat? Disgusting and will never return 😤 😤😤

We get this weekly. Order Love this take away. Very nice fresh Hot food. Well prepared. Just Love the food.

I ordered a take away and told it would be 45 mins, after an hour I phoned and a young fella just said we are busy. After another 15 mins I phoned again and complained again I got a horrible sarky attitude from the boy on phone when i told him i wasnt happy and he told me it was my problem, when i asked to speak to manager he refused to get him and said to me " do you know who i am" in a sarcastic voice, i asked for his name several times he wouldn't tell me, I asked for managers name and he wouldn't tell me just kept making sarcastic comments, then I said at least I could have had a phone call saying the food would be late, he said again sarcastically "oh it will be late" and hung up on me! I then got very angry and phoned and cancelled my order again asked to speak to manager and he said why dont you come here and see him and so we went to the take away to see the manager, even in the shop the boy wouldn't get him at first he just kept smirking, eventually I did complained to the manager who quite frankly didn't seem bothered just said sorry. That boy should not be working with the public he was very rude and obnoxious and as we left he gave a smirky grin and waved. I have been going there for years but I will never go again and I dont recommend this place. The food did turn up after 1 & half hours I told him to take it back to the shop. Absolutely disgusting service.

We use this for most of our Chinese takeaways and is normally very nice but the last couple we have had have been really poor. The curry sauce has changed and not for the good. The chicken balls are chewy and the chicken in the curry is gristly and all brown meat. I will be trying another one.

Always a good meal and delivery is always quicker than they say so that's always a good thing, Don't think we have had a bad meal from here

TRIED TO ORDER!! As we do every month and now they say they don't deliver to my area but deliver to the end of the road, So yet another customer they have lost!

Once again great food Got a delivery on time Prices good to Definitely recommend Always freshly cooked a on time

Great take away well presented always on time always good food. Staff really do make sure you get you food well prepared and on time a very good service

excellent service excellent food friendly staff food always quick and hot and shop is clean and warm

Decided to give this place another go rather stupid the food looked good when it arrived but it was tasteless Fried Rice, was a bit soggy Sweet Sour Chicken, not to bad Sauce was nice, Chicken Chow Mien really was the driest tasteless l have ever had. Maybe a bit more flavour on the food would make a difference. Will not be trying again for a long time. I will stick to places outside Basildon

Once again great food will definitely be ordering from here again good delivery service to highly recommend this for takeout

First time I've had food from here and it will defiantly be the last. The food was awful, no taste as very bland. Would probably get a nicer Chinese from the supermarket. Honestly the worse Chinese we've ever had.

I've been coming here for a long time and on trying different dishes they are tasty and good portion sizes. Takeaway needs a real refit though as showing its age but the food is something else. Staff are friendly

Love this Chinese always fresh food love the prawn cocktail the prawn balls and Singapore chow mien the food is always delivered hot and is worth the wait at weekends and friendly staff 👍🏻

Always go here for my takeaway. Nearby and tasty. Tried many of the dishes in the past but love the sweet n sour chicken its the best

Had family round for dinner ordered Chips, Chow mein, chicken chow mein, chilli beef, s/s chicken, garlic prawns, lemon chicken, ribs, mixed hors d'oeuvres and a few more dishes came to just over £50 well worth it. Order early as we ordered after 8 and had to wait 30-40 mins. ( it was worth the wait)

Shop Looks a bit shabby but food is always really good, tasty and fresh. Service is efficient and friendly. Would always get my Chinese food here as I think it's the best I've had!

We quite often use this takeaway on a Friday night.Food is delicious, and the delivery is very quick.The food is very reasonably priced as well.When the food arrives it is always very hot. I cant remember ever having to complain that the food was cold or something was wrong..Thankyou!!

Customer service was good, food was great.Shame they don't accept card payments when ordering a delivery.Dissapointed in the driver of the delivery service, they always get lost.

Good food, good prices. Really good local takeaway, friendly, helpful staff. Delivery service offered.

China City was recommended to us, so we ordered a take away tonight. It was absolutely awful! My wife had chicken chow mein and lemon chicken. It was hard to find any chicken in the chow mein! The lemon chicken I swear was one of those birds eye battered chicken breasts sliced up and a pot of lemony water to pour over it. My crispy beef was crispy with 2 slices of chilli in it and pretty tasteless but was the best of the disaster. My squid was in a watery flavourless sauce with some chilli sliced up and the squid was really over cooked and pretty inedible. We also ordered a grilled chicken in a Garlic sauce, which again was like a sliced birds eye battered chicken breast thing in a watery sauce. Probably one of teh worse Chinese take aways i've ever had.

Great food, with excellent service. Very helpful staff, with great knowledge of ingredients etc for people with allergies, and they set aside the time to help even when busy. The food itself is excellent. Good quality ingredients (e.g. meat is always tender, with no random bits of gristle) cooked well.To my mind, simply the best takeaway in the town :)

The food is always delicious, delivery drivers are always friendly and prompt. Unfortunately, all the good points are completely overshadowed by the absolutely appalling and completely rude girl who answers the phone and takes all the orders. She is unfailingly rude, terse, abrupt and generally speaks to every customer as if they are a nuisance. I know numerous people have stopped using China City solely because of her disgusting attitude towards customers. I have no idea why the management continue to employ her, they must think she's more valuable than their entire business.

when am on lates at work we sometimes well all most all times organise a takeaway especially at the weekend - and china city is on the door step - food offers a great choice, excellent value and there more then you need to eat when it arrives -

Chinese is my best food and I've tried all the takeaways in my local area , this one is the one I keep going back to , the chow mein ribs duck are all amazing as is the crispy chilli beef love it and will never order from anywhere else , compliments to the chef ..... Will be ordering agin this week

The crispy chili beef is the best around but overall the food is excellent and resonably prices. The staff are friendly and the waiting times are good.The menu is varied as would be expected with some English options.There is a home delivery service if desired.

Ordered a set meal for 2.Arrived with something that resembled dish water (was meant to be barbeque sauce)it was vile.the sweet n sour chicken was covered in the same vile dishwater they obviousley pour this disgustiing yellow watery stuff over all their dishes and pass it off as barbecue and sweetnsour sauce! Was also overcharged by £8 they said they dont accept cards cash only ( can see why)Phoned them up fuming at my vile meal(dogfood looks more appealing) they said that they have been cooking this sauce years it was fine. I said its neither barbecue or sweetnsour it was vile and the same stuff was being used for both sauces. The lady was very rude had no manners and could not speak properly every other word was"no it aint" she said there isnt a manager and threw fone down on me £25 straight in the bin it was not fit for human consumption and will be taking the matter further.disgusting vile food and vile common staff

Ordered food at 6:20, told be 20 minutes was still waiting hour and ten minutes later... telephoned and was put on hold for five minutes before being hung up on... food finally arrived cold and items missing was then told be up to another hour for other items... untill asked for refund then 10 minutes... 15 minutes later still no food asked once again for refund when was told no refund by rude woman and that id have to wait! "she has a two hour waiting list"... nevermind i waited two hours for food!

I've been ordering from here for years. The food is the best I've found over the years. Quick delivery and great price. Always well polite when ordering.Well keep ordering still.

Ordered Chinese in shop as we only live 2mins away. Service and food was quick. Food was yummy. Will defo order from here again :)

We ordered a takeaway from here last night and it was by far the worst chinese we've ever had! Part of our order was crispy shredded beef, which was lacking the beef - This was just strips of batter without any beef. I phoned to tell them but was told that's how they do it......SHOCKING! Surely you can't sell something that's not actually what it is?? We also has singapore rice noodles - Terrible!! These were dry with no flavour! And the kungpo chicken wasn't much to write home about either! This is the last time we'll be ordering from here!! Or any chinese in the near future as this has put us off!!

One of the better takeaway restaurants in the area, food is good, service pleasingly efficient,overall good on all counts