Chilli Jacks in Stoke-on-Trent

The restaurant is very hygienic and safe. The food comes on time after ordering from this restaurant.Fresh food

My honest review , Delivery was Quick . The food wasn’t fresh The chicken was overcooked And the cheese burger wasn’t tasty So I won’t order from here again….

Chips tasted microwaved and the donor meat tasted like it had been re heated from the night before. Used to be good here but gonw downhill since clearly. Only think worth the stars was the naan bread and cold drinks 👌

DONT BOTHER EATING FROM HERE THEY STEAL YOUR MONEY NOT GIVE YOU YOUR ORDER OR SHOULD I SAY MISS OUT HALF YOUR ORDER AND WANT TO PUT IT ON THE NEXT TIME YOU ORDER NEVER AGAIN AND BY THE TIME IT GETS TOO YOU ITS COLD!!!

The delivery was quick. I ordered a chicken balti with mushroom rice and it was really nice, until I found a hair in it … other than that the potatoes were cold inside. Definitely won’t order again because of the hair mostly. My friend really enjoyed his chicken wings though :)

Ordered food and 5 hours later it still hasn’t arrived. Restaurant is shut. No contact. Thanks chill jacks just what we wanted after a long day at work.

Wouldn’t even give them a star. been 2 hours and still waiting for my order

We went after a night out and decided to sit in whilst waiting for our taxi as it was raining a guy behind the counter was constantly asking me questions like where I live and what I do not nicely more weird if anything. When we asked him to stop he carried on constantly getting more and more aggressive as we werent answering. the manager came over and told us if we didn't like it we can go somewhere else and that the security was there for our safety not his. The "security" did absolutely nothing and said that the only reason we were like that is because we're "salty". Overall I felt very uncomfortable during my time here and we felt as if no one was listening to how we didn't like constantly being asked personal questions about ourselves and made out as if we brought it on ourselves.

Disappointing food and delivery took long time and didn't give me the sauces I paid for.

They, great too make my order....... Get to me, has quick has can...! Thanks so much

Very quick. And amazing quality

Amazing! Literally fast delivery, food so tasty, best takeaway I’ve had in a long time. Even called them to let them know how good they were!! Thank you! Will order again!

This takeaway just reopened with new owner food was really nice 👌 about time there was a decent takeaway in Stoke-on-Trent most of them carnt even cook chips

trying to call them to order a food but they don't pick up the phone if they pick up the phone they said stay online and ill take the order one night i was waiting in the phone 30 min and no one cares avoid avoid business like that don't deserve any customer so poorly service

This place is like a girlfriend you keep going back to but you know she won’t change but you try to keep your hopes up. However it will never change. Sometimes chilli jacks can be the best place in town and sometimes it can be the worst. I have had chilli jacks for 5 years and I’m still trying to conclude if this place is really good or not. Firstly the nuggets and fries are amazing I love them honestly I have always loved their fries and nuggets they are so good. Their milkshakes are pretty good too they are very sweet and mashed together well. However their chicken naan wrap isn’t the best to say the least. The naan was hard and even burnt which tasted like shredded glass. The chicken also gave me really bad food poisoning. So what is the conclusion of this fairy tale that we call “chilli jacks hanley” well its not the best but its not the worst. Try it out for yourself and see.

Garbage🤮 takeaway Rude staff and awful food and they took 2hours to come to my door not ordering from here again

Waited for 2 & a half hours for nothing to arrive. Couldn't even get in contact.

No wonder they have to offer 45% off. Awful service. Waited 1 and a half hours for food, still hadn't arrived. Phoned the restaurant to ask where it was, was told it was out for delivery. Asked why it didn't show on the app, told they couldn't be bothered to change it, asked how long it would be, they said 10 minutes, said if it wasn't here in that time we didn't want it, we were told we'd already paid for it, we told them we hadn't and the guy shouted to a colleague to not deliver our food, which we were told was already out for delivery. Rude from the beginning of the call. Won't be using again, even with the huge discount.

Ordered chicken wings. They arrived 2 hours later. Wings were not cooked well. But the rice was shocking, it was plain boiled rice and really hard, probably cooked the previous day and just microwaved. I didn't eat the rice, chucked it away. If you can't cook something why do you have it on the menu or why are you even operating as a takeaway ? I don't think I'll ever order from this place again.

Ordered through uber eats last night was 45 late had to throw pizza in the bin as the cheese was off and tasted disgusting. Couldn't be asked to call back as food arrived at 10pm but was supposed to arrive at 9.15pm. Won't be ordering again

Ordered through deliveroo loads missing never order again sick of rip off takeaways

First time orderer through Deliveroo. Waited 2 hours for 2 cold pizzas which tasted very bland. A warm 1.5L bottle of pop and missing a portion of chips. I wouldn't recommend, wish I had read reviews before ordering. NEVER AGAIN.

I really really do not recommend this place to anyone the food was an hour and 20 minutes late on top of that my order kebab was inedible

2 hours late removed from just eat for good reason.

The food is OK but the delivery time is shocking.... I appreciate there is an offer on foodhub but the whole point of a takeaway is FAST FOOD and a 2 and half hour wait isn't acceptable no matter how good the offer is 👎🏻👎🏻👎🏻👎🏻

Avoid this restaurant. Ordered here tonight and 00:00 and my food arrived at 01:45! On top of that, chips were soggy, cold and half raw. Milkshake was tasteless and they sent me the wrong ice cream. Takes ages to get through to the restraint. By the quality of the food, I presume they left the food on the side and forgot to deliver it, until I managed to speak to them. AWFUL!!!! 0 Stars!

Ordered on just eat even pre delivered at 4pm for 6:30pm! Didn’t arrive until just after 8:20! The food actually tasted alright which is the disappointing thing! - but to ring the restaurant over 300 times on miss calls is bad business, and having no answer just user busy clear sign the lines were off- I should of looked at the reviews before and listened, but lesson learnt.

I ordered and waited 2 hours for my food and when it came it was cold, when I was trying to ring the restaurant the line kept cutting off so I couldn't get in touch with them

Same as everyone below, waited over 3 hours from ordering for delivery. Never arrived. Avoid.

I've been waiting for 3 Hours. Do not order from this place.

Not even worth 1 star. Do not order from this place. Just got a full peri peri chicken. The chicken is dry and fully burned. There is no peri peri at all. Just a plain burned chicken. Curly fries is soggy utterly waste food. Don’t ever bother ordering food from here.

One if the best can not rate the guys high enough tbh.

BEST FOOD IN THE WHOLE OF STOKE HIGHLY RECOMMENDED BEST IN THE WORLD TOP QUALITY SERVICE AND ID GO THERE AGAIN THANKYOU LADZ 👍

Took 3 hours to come, half the order was missing (£10 worth) and the food that came was cold!

Waited over three hours and the food didn't show up. Phone line permately engaged an no way to contact them. Worst experience ever!

🚫DO NOT ORDER FROM HERE🚫 My friend ordered for herself the other week, she was waiting over 2 hrs and when she rang them for the final time, the guy was very apologetic and she told him she would be annoyed if it arrived cold on top of it being over an hr late, he apologised, hung up, then cancelled the order anyway. My mum ordered from them tonight and again, 2+ hrs waiting time, over 30 calls to the restaurant (as they like to ignore calls from disgruntled customers, just easier I suppose), it's now almost 10pm and no food, only a message to say it had been delivered to a different address next door 👍🏼 No sign of it outside and the neighbours haven't received anything, avoid at all cost...

Ordered through deliveroo. 2 and a half hours later they mark the food as delivered, food never arrived and their phone line is permanently busy, when it does get through, they let it ring until it times out.

Really unhappy, our order just came and they missed off 5 milkshakes, ran out to the driver who gave us the right ones, we've taken our food and opened it and it isn't the right food, delivery driver has given it to a different address and said he's gonna go get it for us but they could have eaten it and I don't know where he's gone! Paid for food and we have nothing!! It's 1.15am so the restaurant is no longer open! Very unhappy with the service and I want my money back! The milkshakes are warm and melted, it's all just awful, our order was £14.70 too

Waited for 3 HOURS for the food via ubereats. Eta was 1 hour. Rang several Times but kept promising it will be another half hour and that they're busy. ... Could have stated on ubereats. Waited 3 hours!!!! Don't bother with this takeaway. Food was cold as expected. No point complaining as they don't care. Rude. Obnoxious staff. Ubereats kept refering me to contact takeaway. Ended up eating beans on toasts and going to bed. Worst takeaway going. If you want to waste your money. Waste it here. Chilli jacks Hanley.... If not.. Order elsewhere...

Ordered the pizza meal deal number 3 tonight. Can't fault them for their food as pizzas are lovely, loads of toppings and cheese! However the chocolate fudge cake that is part of the order was something else, maybe they thought after eating 2 12" pizzas and a 9" garlic pizza you wouldn't need a big pudding for two people?? It has to be the smallest piece of cake I've ever seen cut 🤣

Nice food but delivery is a joke told 1 hour 30 rang them after 2 hours told it’s leaving now rang them back 30 minutes later was told it’s left not sure what’s happened so have it about 20 minutes rang them back again they then said we sending out another order finally got my food ordered from them again thinking well it’s a one off NO NO it wasn’t kept ringing them to be told the same story

Terrible chicken, was bland, overcooked, no sauce on it whatsoever. Not worth the money. Is a shame because their newcastle branch is amazing

There a joke 🤣 take a hour and fourth five minutes and then say sorry done it three times now am done

Worst experience...late delivery cold food ...pizza was bland

Food was lovely, but a 2 hour wait for 3 burgers and some fries? Tried to call several times, but got answering machine each time. Even for a Saturday night, that's poor service. First time trying these...think I'll go back to my regular takeaway. Food usually gets to me within 30 minutes!

Absaloutly disscusting the first time they made ever excuse as to why we had a tray of charcole Chicken so convinced it was a mistake but no orderd again tonight and its absaloutly disscusting seems they dont no what Chicken tikka is! And completely ignoring the phone

Fresh food cooked beautifully. Super spicy piri piri chicken. The friendly staff were happy to accommodate dietary requirements. Just found it on Google after a late finish at the waterpark and glad we did. The pizza was delicious too.

Seems a popular place ,the food I tried was good hot and tasty. Great stuff.

LOVELY and delicious food ever in stoke on trent. Amazing service . Definitely visit again and love to recommend. Try it and be fan of it.

Vile vile vile. I would rate less if I could. Ordered food online for 1 item to be wrong and 2 not to turn up. I rang up and the guy on the phone just kicked off telling me I was lying because he knows what he packed. Never use then again.

Horrible food and staff so rude its unreal will never use again

I ordered food online and they never send me food at the same night and they never answered the phone after 12 am

Disnt wnt 1 give 1 star but I had to but payed for my food on line and it never come and never answered the phone to me

Food is always nice, they can make mistakes once in a while on orders especially at busy times but a quick call and all is sorted asap.

Don't pay for your food online it will come very small Look after your people they will look after you

All their food taste good, but I seriously suspect they add some unhealthy ingredients. Soon after eating, even a small burger, you will feel full and sleepy. I don't recommend this place for healthy eating.

Had a delivery last night, mixed tandoori kebab it was everywhere all through the box never come with prawns, paid for ice cream didnt get that either, kept ringing no answer...disappointed

Great food, fast service and decent price

When I really needed help Jack's stepped up

Food never turned up, i even rang to ask if it was coming and they said it'd be a few minutes. First and last time I try them.

quick pit stop at this place on a w ednesday night was really quiet... Guy at the counter recommended me to have the peri chicken I cant complain it was well cooked and marinated.

Went here after a night out in Hanley.Never again .The food was disgusting the burger had clearly been burnt The chips tasted like they were frozen when i complained as i was waiting for a friend they ignored me and served everyone else . No manners here and tried to shortchange me they presumed i was drunk luckily i checked and then was given correct change .The bins were overflowing and seems to be the place designed just to take advantage of drunk people and serve poor quality food.

Chilli Jacks in Newcastle puts you to shame🤮🤮

Horrible experience. My friend was called a sket even though she ordered food from them. Very disrespectful shop.

Sadly, the worse burger I've ever had. Put me off burgers from takeaways for a while. Had high hopes for these guys.

All was good except the cake. My strawberry will still frozen.

Use these all the time never ever had a problem. Food always comes hot and as I request, from toasted buns to well done pizza. Milkshakes have gone small tho and price has stayed the same so only fault for me. Absolutely gawjus, bang on everytime. Oh and drivers are friendly wich is a rarity.

The food is sloppy ... Untasteful and just all-round not very nice............. TyoicTy sweat factory.... Delivery guy tried steal my Change....... And on top they didn't listen to my order at all..... completely disgusting.......... Don't eat here.

came for some food and it was lush hot food smelt nice defo worth the money

Best food from chilli jack as always, I had issue with my food once I gave them a ring about the quality of the food, without asking any questions they replaced the food for me for free same night, great service and great food guys, keep it up.

Bought the chicken and chips. The chicken was dry, chips were soggy. Should have noticed earlier that there were cartons of half eaten meals left on the worktops. Suggest you don’t waste your money in here.

Ordered lamb balti and full peri peri chicken (medium spicy). Highly disappointed. The lamb was tough and had little flavour. The peri peri chicken also lacked flavour and tasted very mild instead of medium.

Once again a great take away, I shop around a lot to try different take aways but always result back to this beauty of a place, you have to allow for places like this to take a little longer on busy days, chicken cooked the way these guys cook it is a credit to a local takeaway, Thanks again guys

Pizza still smelt and tasted like dough. The chicken was so dry I had to use a steak knife to actually cut it up! Chips under cooked still hard.

Poor understanding of requested seasoning and rude management.

Had donner meat and chips last night. When I asked for them, they pulled them from behind the counter. Not even fresh. I've been suffering with food poisoning all today and cannot stomach anything other than sips of water!!

Absolutely disgusting!! Hard chicken and cremated donner meat,soggy chips and no salad which i requested! All the lot went in the bin!!