Chilango in City of London, Westminster

Enjoying life burrito at the time

Absolutely average Mexican food. The tacos and filling were stone cold and mostly lacking in flavour. The burrito was somewhat better but nothing to write home about.

Absolutely love this place I'm so sad the local one got closed down. Whenever I'm in the area I always pop on for a burrito, amazing flavours great food;

5 star review is based on overall the kind considerate customer service, which in particular came from Blessed (hope I spelt her name correctly). Initial service was 1 star. However, after I communicated I was unhappy with the initial service this got escalated (Blessed then entered the picture). After a healthy conversation on poor communication on their part I was then given a complimentary burrito, which exceeded my expectations. I’d say that while asking to speak to a manager is an unpleasant experience, I think this is always the most optimal route rather than leaving a 1 star review. People don’t necessarily acknowledge a mistake unless things are communicated. Equally i’d say retail food service industry is not easy as it can be quite tiring. All in all good customer service eventually! Thank you for listening to me ramble 🙂

Lovely experience here today. Staff were so kind, couldn't do enough to help. Had tacos, which were *delicious* 😋 Venue is a perfect escape away from the madness of Soho.

Juliet best manager ever definitely makes everything clear to me and makes it easier to be in Chilango

Just stopped in at surprise Mexican restaurant in Soho. Had the best meal in ages, so many flavors, just amazing.

Great food. Great service. Great aesthetics.

The food was amazing and filling!!!

flavia Juliet and zhatyma are the best, they welcome me with an warm greetings and a bright smile and they explain thr

As always, not bad, where are the sauces though? Had like 3 different ones before.

Great staff and very tasty vegan option

delicious burritos, other menu items are good too if pricey for portion size.

Chilangos did us dirty. We ordered off Uber eats on 11.08.24 (hotbox with chicken and rice etc.) and there was no chicken in the bowl! We literally paid £13.47 for rice, beans and guacamole with onions on the side. Very disappointed for my first order with Chilangos. Will never eat here again. Kind regards or shall I only say REGARDS CHILANGO

Quick and friendly service, the burritos are good although it's hard to avoid the spicy

Very well received by Flavia and Samiul

Good place Samiul was very welcoming and the burritos are great, the meat very good, it was really a great experience.

I came in a few days ago. Food was amazing and the service was great. Juliet was fantastic.

The food over here is really tasty! Customer service provided by blessy is cheery on top. All and all a must visit place

Their veggie burrito and vegan chick'n burrito taste amazing! Love their waffle fries too! My favourite lunch spot in the area. Cheers to the staff member Juliette who is always nice!

I visited the place with my friends today. I've eaten before and asked nicely for a Corona at the counter. I also asked how much the beer was at which he replied 3.70. Immediately he told me that he can't serve me unless I buy food at which I replied that unfortunately I am full and can't eat anything. As he refused to serve me I asked one of my friends to buy me a beer when he got food. The guy then asked me if I was with them at which I replied: I've explain this already earlier. After that he charged me 4.30. upon asking my friends they said the food was average and that they tried to overcharge them at any given moment with the extras. They have even asked them if they have been here before. In my opinion this is one of the TOURIST TRAP Restaurants in London. Nothing special here just overpriced average food and only one type of beer.

Staff are nice but I got a burrito bowl and it was 90% rice and 10% meat , I can’t blame the staff as it’s obvious they are just following the rules set by higher up. But if I’m paying £10 for a bowl… just put a good amount of meat inside? ( I paid for double ..)

Great team, very nice and left us a lovely note in our order!

The chicken and BBQ burrito is a poem!

Avoid! Dirty place!!!! Unpleasant!!!!

It was a truly remarkable experience. Juliet was incredibly helpful and accommodating. I am definitely planning to return in the future.

Just landed up at this Mexican restaurant and had great prawn tacos which I can definitely recommend. As well to even top it the service by Blessie was superb.

Soulful scummy mexican food served by wonderful staff. Love the burrito, but you can't beat a salad hotbox with dirty waffle fries on the side. Can't wait for the next one.

Excellent food, super friendly service from the staff, especially Blessy, and the atmosphere was very calm and enjoyable during lunch time. (Even the woman cooking in the back was super nice and fun to speak to!) I’ll definitely be back!

Chilango’s food quality is always up there and the service here is impeccable. Would always come back!

Amazing place. Clean and delicious food. Great customer service from Javi also !

Chilango offers a great introduction to Mexican cuisine! I was particularly impressed by the unique combinations of sweet and savory flavors in their dishes, along with the variety of sauces they provide. A big plus for me was that the manager confirmed their chicken is Halal, although signage wasn't displayed at the time of my visit. The staff were friendly and welcoming, and their loyalty scheme seems like a great way to get free food and to explore different Mexican dishes if you're new to the cuisine.

Great burritos as well as tacos and burrito bowls. Great for a quick lunch in the area.

A very tasty meal with great flavors. Vegetarian choice and awesome staff so there is not much more to say! Come here you will not regret it 🙏

Nice options for different diets such as keto, protein etc. No salt available and small selection of sauces and small portion. Average taste, but nutritious.

Bowl, tacos and burritos. The place does not shine with its originality but the concept is nice. You make your dish according to your wishes. Do not hesitate to seek advice if in doubt.

Found by chance, prices in line with the area, super helpful and polite staff, guacamole and above all divinely closed burrito 😅 The environment is also nice.

Excellent welcome, the young woman who prepared the tacos for us was patient, adorable, and gave good advice (not a spicy choice for my children). Clean place. Calm. Background music. Glad to have stumbled upon it.

Food was great, service was nice but failed to let me know what extras/toppings increased cost, (signs weren’t clear on which extras were priced or free). Overall food was good but slightly bitter about the extra price that I didn’t expect to pay.

Had dinner here with my friends. Juliet was very helpful. I highly recommend. Food was fresh and tasty.

Had dinner with my friend Juliet was very nice

We found this place by accident. It’s your typical taco stand. Fresh ingredients. We had a bowl and a burrito. Both were solid quality and flavor.

My wife and I decided to stop by this place while out shopping in London and thought we’d try something different as Mexican food wasn’t on our list of usual food to have. I ordered the tres tacos with the chicken marinated in habanero, mango and chipotle marinade and I have to say I was impressed. My wife ordered the steak hot box which she enjoyed very much. We also shared a plate of nachos queso which was a great way to start things off. The atmosphere was cool and the staff very friendly. Highly recommend this place.

Absolute wonderful night! Food was amazing, so flavoursome. I have to give props to Juliet who was serving us tonight, she was helpful and on top of everything making sure we had everything we needed. Will be coming back here for sure.

Juliet was very helpful and the food was DELICIOUS!!

I loved the food, especially the pico de gallo, which you could tell was fresh! The guacamole is a little expensive but it's worth it, because you can tell they make it by hand! I am a big fan of beef! It was incredible, I love Mexican food in general, and I fell in love with this place! Quality price, fast and amazing customer service 😍 thank you so much I had a good time 😍

Always a great spot for burritos. Today I had the attentive service by Blessy. Quality Mexican street food... highly recommended when in Soho.

NO diet coke or chips delivered

What fantastic food! First time ordering from Chilango and we couldn’t fault the food! The guac and chicken were super yummy! Will definitely order again!

Juliet was great! Such a lovely person

life changing food, i feel like i’m in mexico

Delicious Mexican food, unfortunately very expensive. I paid £10.30 (€12.03 at the time) for a (!) chicken burrito, even though the dish was listed as £8.80. I didn't order any side dishes or drinks. Presumably some ingredients that I was asked about by the staff (didn't ask) and nodded in agreement were charged separately. The taste is okay, but a bit expensive.

Very nice food and very hygienic. Shoutout to Juliet for amazing recommendations and service. We will be coming back❤️

It was my first time visiting, and one of the staff members( Juliet) recommended the chicken box; and i have to say it was just delicious and worth every penny. Thank you for everything guys and thank you juliet for your amazing hospitality. Deffo recommend it, and will be visiting again.

The best Mexican Food ever, I highly reccomend the Burritos, Salad Box and chicken. Besides, Juliet was very helpful and kind she made great reccomendations as well. I will definitely visit here again.

Really good service specially with Sam which is a really polite person, really recommend place

The sauce never came and I paid almost £3 for it!

Had the most amazing salad box and guacamole when I visited on Monday! The atmosphere is electric and the staff are incredibly welcoming and helpful, especially Juliet. Will definitely be visiting again!

Loved this place. Great, quick food and brilliant staff. Recommended.

Authentic Mexican flavor in London, exquisite quality of dishes and excellent service. Juliet was very professional and made our experience unforgettable. We will be back!

Great burrito and tortilla chips. Definitely will go again. Juliet was very kind and helpful!

The flavors burst in your mouth with every bite. The guacamole is so fresh and creamy. Ordered the chicken box and every bite was very flavourful. The staff was super friendly, Juliet was very helpful and the atmosphere was so vibrant.

Great food and amazing service from Neil and Blessy!

Great team, impeccable and genuine service from all spoken to. Would definitely return (always do)

Very friendly staff! Plus we eat really well there.

Here on a Friday evening. Moderately busy but not rammed in any way. Kitchen and serving staff seemed disorganised, rushed, and not working well together. People rushing out from the kitchen to serve, and other servers rushing to the kitchen to put some meat on because they had run out. My taco shells, even though they went under the warmer plate were 'from the fridge' cold - I'm not sure if that warmer plate was even switched on! Waffle fries were a congealed glob of potato - as far from crispy as it is possible to be. Only upside was the quality of the other ingredients was good. My steak pieces were tasty - as they had to be cooked fresh!! And all the other add-ons and sauces were good. I won't be heading back in a rush.

The food is delicious, but I don't speak English well and it's hard for me to understand English people. Not understanding the boy who served us, he laughed with his partner. They should make themselves understood and not make the client look ridiculous.

Good food, good value in the west end!

One of the best burritos I have tried in London!

Loved this little place! A great stop for lunch time, really welcoming staff and very friendly. Would definitely go again

I used to eat here a lot a few years ago (one of the few places where you could have a keto meal). Now it felt like shrinkflation really hit the keto box! Also, I could barely see 3 small pieces of steak in the box, even though their Nutritional and alergy sheet stated that it should amount to 277 kcals. Will avoid.

Mexican food in London, very good!!!

The food was delicious. The positive thing is that you could choose the combination of your dish. I just didn't feel comfortable with the environment since it was cold. We came not only to eat and try the variety of food, but also to rest and warm up from the cold that accompanied us during the day.

It's robbery there!!!! Just a tosco and beer costed me £22( after i checked the credit card billing)

Silvio and his team were great! The food was amazing and freshly made. I made a large order and they were really helpful and made for a smooth and easy experience. I definitely recommend if you’re looking to make big orders.

Delicious food, lovely staff and great vibe! Great value for money too!!

Decent burrito but portion size of chicken was pretty meagre

Paid £1.95 for 5 cold hard waffle fries. No atmosphere, miserable looking staff. Grim

I went to Chilango today and had an awful experience. The place overall was not clean, the toilet was completely dirty and blocked. But the worst part of the experience was about the food: while I was ordering my food, one employee was cleaning the cooking plan and some leftovers were falling from his tissue in the bowls of food and just mixed to the food served to customers. Later, I went to order a drink, the waitress was wearing the same gloves to touch the food, the plates, the trays, the cash machine, and when she opened my drink, she touched the bottle neck with the same gloves. I asked her to change the drink and she argued that it is already open and she would not change it, insisting that her gloves are clean (???). One of her colleague who was nearby jumped into the conversation and acted pretty violently claiming that if I don't want to pay for my drink and food, I can just take everything. Both were pretty rude to me. Their manager told them to simply change the drink and be careful while opening it, but it went on for a bit before the young lady opened another drink and gave it to me. She was about to take the bottle from the bottle neck again, but I stopped her before. Of course, I paid for my drink. In order to answer to this rude and aggressive young man: I did not plan to have a drink and food for free as he screamed in the restaurant in front of other customer (the bad service was completed by public humiliation), but hygiene is an essential aspect to me in a restaurant, and it should be considered even more after the COVID-19 pandemic. I will definitely never go there again and I would not advise anybody to go there, if you care for your health. The manager looked like being a nice and polite man, but unfortunately the staff facing the customers has nothing to do in a restaurant. I reported the food safety complaint to Westminster City Council and I encourage other customers to do so as well if they face similar problems.

I am definitely coming back again with my friends!

I literally go here every week, it’s the best. All the staff is really lovely but Luke is the best, always remembers my order & great customer service. Icing on top of the cake because the food is 10/10

On our way to a bar and needed some quick food when we stumbled on this place. The staff were friendly and welcoming and there were a good range of options. The prices were fair and service was quick. The food itself was delicious - we opted for a burrito each and a dirty waffle fries to share. The only negative was that the food - in part because of toppings like sour cream and guacamole, was a little cold, but that’s a minor thing. We would definitely go again.

Very nice mexican food. Great selection of options. Reasonably priced for London too

We were looking for a quick, tasty pre-theatre meal and tried Chilango. We’re from the U.S., specifically California, and always enjoy trying Mexican food around the world (you can imagine the variety of quality we’ve experienced). Chilango has a festive atmosphere with terrific murals but over-loud throbbing music. They weren’t busy and the staff were extra friendly to us, explaining everything. The restaurant basically works like a Chipotle in the U.S., you stand in a queue and tell the staff person each ingredient you want added to your meal, in our case tacos. The sauces were middling fine but the quality of the meat wasn’t great. The other ingredients were okay but the tortillas were tepid, at best (cold flour tortillas are just gross). We appreciated the speed of “fast food”, but we didn’t enjoy this meal… which ultimately wasn’t really Mexican.

The food was delicious and the vibe was nice. The chef was amazing.

Leckere Burittos, sehr gutes Preis-/Leistungsverhältnis 🤩 sehr nette Bedienungen.

I really enjoyed the food, nice tasting and fresh, good portions. I was served by Robert, (manager) he was very attentive, smily and friendly, very good rapport within the staff. Would recommend it to anyone.

Super amazing service from Silvio today! He made me laugh and is very kind. He helped me alot with setting up my loyalty card and was very informative! The food was also so yummy definitely will be back in again soon! :) 5* good vibes experience !

Nothing special. Tastes very similar to the likes of Tortilla and Chipotle.

Friendly staff, good sized portions, affordable filling food, and lots of options for all dietary requirements.

It’s a shame most Chilango’s have closed down because their food is amazing. I would highly recommend the vegetarian option in particular.

Disgusting food. And it was all cold.

The best burrito in London, easy.

Rice was overcooked and too soft with no spices, everything was covered in a lot of too straightforward sauce and turned out to be a porridge

Always a satisfying burrito from these guys. The atmosphere’s somewhere between a fast-food chain, and a proper Mexican restaurant. Perfectly fine to sit in and eat. Also, the service is always friendly. Not just to their clientele, but to each other, which is nice.

I really had a good experience in Dalton junction , but at Soho , their new staff is not trained properly , as the portion size was literally nothing.

Imani was amazing with his service. He also told me about a lotyalty card and thanks to him I’ve got a free burrito.

Mega leckere Burritos, frisch zubereitet und super nette Bedienung. Empfehlung in Soho!

Incredible experience, very friendly and welcoming staff. My first time trying and I will definitely be coming back. Great portion sizes

Worst experience with chilango ever... Came in, the server was sitting at the counter watching phone. No attentive or welcoming at all. Has been given cold chicken and literally rests of the salad from the gastros.. it was take away, she put my order in a bag but on my way home all the juice from the tomato salsa had spilled all over my bag and my clothes! Terrible experience, even if I love chilango... still can recommend it to my friends, however, not this branch